administrative assistant

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administration coordinator

front desk assistant

شركة مسارات الجود للخدمات التجارية

Front Desk and Communication AssistantJob PurposeTo ensure smooth front-desk and office operations, deliver exceptional customer service, and provide essential support for marketing activities&mdash;especially in managing and monitoring social media.Key Responsibilities1. Reception &amp; Office Management<ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Manage incoming phone calls, messages, and office correspondence.</li><li>Maintain office supplies, coordinate with service providers, and support daily operational needs.</li><li>Ensure the reception and office areas are tidy, organized, and welcoming.</li></ul>2. Customer Service<ul><li>Respond to customer inquiries via phone, WhatsApp, email, and social media.</li><li>Handle customer complaints professionally, escalate when necessary, and follow up to ensure resolution.</li><li>Maintain and organize customer interaction records and feedback logs.</li><li>Support communication between customers and internal departments.</li></ul>3. Marketing Support (Social Media Focus)<ul><li>Assist in managing social media content calendars, scheduling, and publishing.</li><li>Monitor social media engagement and campaign performance; report basic insights.</li><li>Help organize promotional materials, events, and marketing activations.</li><li>Coordinate with the marketing team to ensure alignment in messaging and branding.</li></ul>Candidate Profile<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Fluent in English and Arabic (both written and spoken)</li><li>Excellent verbal and written communication skills</li><li>Strong organizational skills and attention to detail</li><li>Confident, proactive, and professional in customer-facing interactions</li><li>Basic understanding of social media platforms (Instagram, TikTok, etc.)</li><li>Proficiency in Microsoft Office and Google Workspace</li><li>Previous experience in customer service, reception, or marketing support is a plus</li></ul>&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; 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&#1608;&#1575;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1575;&#1578;&#1633;. &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1605;&#1603;&#1578;&#1576;<ul><li>&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1575;&#1604;&#1586;&#1608;&#1575;&#1585; &#1576;&#1591;&#1585;&#1610;&#1602;&#1577; &#1605;&#1607;&#1606;&#1610;&#1577; &#1608;&#1608;&#1583;&#1608;&#1583;&#1577;.</li><li>&#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1605;&#1603;&#1575;&#1604;&#1605;&#1575;&#1578; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601;&#1610;&#1577; &#1608;&#1575;&#1604;&#1585;&#1587;&#1575;&#1574;&#1604; &#1608;&#1575;&#1604;&#1605;&#1585;&#1575;&#1587;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1603;&#1578;&#1576;&#1610;&#1577;.</li><li>&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1605;&#1582;&#1586;&#1608;&#1606; &#1575;&#1604;&#1604;&#1608;&#1575;&#1586;&#1605; &#1575;&#1604;&#1605;&#1603;&#1578;&#1576;&#1610;&#1577; 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&#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;&#1577;<ul><li>&#1583;&#1585;&#1580;&#1577; &#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587; &#1601;&#1610; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1571;&#1593;&#1605;&#1575;&#1604; &#1571;&#1608; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; &#1575;&#1608; &#1578;&#1582;&#1589;&#1589; &#1605;&#1588;&#1575;&#1576;&#1607;</li><li>&#1573;&#1580;&#1575;&#1583;&#1577; &#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1573;&#1606;&#1580;&#1604;&#1610;&#1586;&#1610;&#1577; &#1608;&#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1578;&#1581;&#1583;&#1579;&#1611;&#1575; &#1608;&#1603;&#1578;&#1575;&#1576;&#1577;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1608;&#1575;&#1589;&#1604; &#1605;&#1605;&#1578;&#1575;&#1586;&#1577; &#1603;&#1578;&#1575;&#1576;&#1610;&#1611;&#1575; &#1608;&#1588;&#1601;&#1607;&#1610;&#1611;&#1575;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1606;&#1592;&#1610;&#1605; &#1593;&#1575;&#1604;&#1610;&#1577; &#1608;&#1575;&#1606;&#1578;&#1576;&#1575;&#1607; &#1604;&#1604;&#1578;&#1601;&#1575;&#1589;&#1610;&#1604;</li><li>&#1588;&#1582;&#1589;&#1610;&#1577; &#1608;&#1575;&#1579;&#1602;&#1577; &#1608;&#1604;&#1576;&#1602;&#1577; &#1601;&#1610; &#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;</li><li>&#1601;&#1607;&#1605; &#1580;&#1610;&#1583; &#1604;&#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610; (&#1573;&#1606;&#1587;&#1578;&#1594;&#1585;&#1575;&#1605;&#1548; &#1578;&#1610;&#1603; &#1578;&#1608;&#1603;&#1548; &#1573;&#1604;&#1582;)</li><li>&#1573;&#1578;&#1602;&#1575;&#1606; &#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605; &#1576;&#1585;&#1575;&#1605;&#1580; Microsoft Office &#1608;Google Workspace</li><li>&#1610;&#1601;&#1590;&#1604; &#1608;&#1580;&#1608;&#1583; &#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1601;&#1610; &#1582;&#1583;&#1605;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1571;&#1608; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1571;&#1608; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602;</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1587;&#1572;&#1575;&#1604; (&#1571;&#1587;&#1574;&#1604;&#1577;) &#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1602;&#1583;&#1605;:<ul><li>Rate your English skills 1-10</li><li>Rate your Excel skills 1-10</li><li>Do you have marketing/social media experience?</li></ul>

Front Desk and Communication Assistant

Analytix Arabia Management Consultant pvt ltd

Job Title: Front Office AssistantPosition Overview: We are seeking a professional and friendly Front Office Assistant to be the first point of contact for our clients, visitors, and employees. This role plays a key part in creating a welcoming and organized office environment while providing essential administrative support to ensure the smooth day-to-day operations of the front office.Key Responsibilities:<ul><li>Greet and assist clients, visitors, and employees with a warm, professional attitude.</li><li>Answer and route incoming phone calls; respond to inquiries and manage appointment scheduling.</li><li>Maintain a tidy, organized, and professional reception area at all times.</li><li>Support administrative tasks such as filing, document handling, and office supply coordination.</li><li>Handle general inquiries and provide assistance to the office team as required.</li></ul>Qualifications:<ul><li>Fresh graduates or candidates with prior experience in front office, reception, or customer service roles are welcome to apply.</li><li>Strong communication, organizational, and multitasking abilities.</li><li>High level of professionalism, discretion, and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Female candidates preferred.</li></ul>Job Types: Full-time, Permanent

Front Office Assistant

Sihamco

<div>As an Usher at The Groves, you will be responsible for welcoming guests, assisting with seating and
directions, and ensuring a smooth and enjoyable visitor experience. You will serve as a front-line
representative of The Groves, providing excellent customer service, maintaining safety and order, and
contributing to a warm and inviting atmosphere for all guests.
Key Responsibilities<ul>
<li>Greet guests warmly upon arrival and assist with entry.</li>
<li>Assist in front desk ticket sales.</li>
<li>Provide directions, event information, and assistance to guests throughout the venue.</li>
<li>Ensure orderly crowd flow and guide guests to their designated areas.</li>
<li>Assist with managing queues and controlling access to restricted areas.</li>
<li>Monitor guest behavior and promptly report any issues to supervisors.</li>
<li>Support safety protocols and emergency procedures when required.</li>
<li>Maintain cleanliness and presentation of assigned areas.</li>
Deliver outstanding customer service and represent The Groves&rsquo; values at all times. 
<li>
</li></ul>Requirements<ul>
<li>High school diploma or equivalent (preferred).</li>
<li>Previous customer service, hospitality, or events experience is an advantage.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Good spoken command of both English and Arabic.</li>
<li>Professional appearance and friendly demeanor.</li>
<li>Ability to remain calm and courteous in high-pressure situations.</li>
<li>Physically fit to stand for extended periods and assist with crowd management.</li>
<li>Flexible to work evenings, weekends, and holidays as per event schedules.</li>
</ul>About The Company
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Benefits
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:<ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul>Join Us
Whether you&rsquo;re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</div>

Usher

Stella Stays

Who we areAt Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.About the role: Stella Stays is seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.At Stella Stays, you will:<ul><li>Greet and assist guests throughout the booking process with personalized service.</li><li>Represent Stella Stays, leaving a memorable first impression on guests and partners alike.</li><li>Register guests and guide them through digital check-in/check-out procedures for a seamless experience.</li><li>Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.</li><li>Responsively address and resolve guest issues in a positive and timely manner.</li><li>Support the guest experience and Reservations team with on ground assistance while maintaining a positive company culture.</li><li>Train and support new team members.</li><li>Prepare the training manuals and Sops for the team Coordinate and facilitate community meetings to encourage engagement and collaboration.</li><li>Acquire comprehensive knowledge of all buildings and units within your purview.</li><li>Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.</li><li>Foster relationships with building staff, vendors, and cross-functional teams.</li><li>Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.</li><li>Effectively manage inventory, supplies, and equipment to support operations.</li></ul>Requirements<ul><li>High school diploma or equivalent, with further education in hospitality or customer service preferred.</li><li>Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.</li><li>Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds.</li><li>Focusing mainly on English and Arabic.</li><li>Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, as required.</li><li>&#8203;Basic computer skills, including proficiency with Microsoft Office and property management systems.Passion for the hospitality industry and a desire to grow and develop professionally.</li></ul>If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry Globally.Job Type: Full-time

Front Desk Receptionist

Aqua-Tots Saudi Arabia

<div>
 
 Job Summary
 
 
 
 The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools&rsquo; Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
 
 
 
 Position Type
 
 
 
 <ul>
 <li>
 Full-time position
 </li>
 <li>
 5 working days per week (schedule may vary based on the season)
 </li>
 <li>
 Working hours: 1:00 PM &ndash; 9:00 PM
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Lead &amp; Manage the Front Desk Team
 
 
 
 <ul>
 <li>
 Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
 </li>
 <li>
 Coach, mentor, and review performance while providing timely feedback.
 </li>
 <li>
 Build a collaborative team environment and promote the Aqua-Tots culture.
 </li>
 <li>
 Assist in planning and hosting monthly in-service meetings.
 
 
 </li>
 </ul>
 
 Drive Customer Experience &amp; Sales
 
 
 
 <ul>
 <li>
 Create a welcoming and engaging Aqua-Tots experience.
 </li>
 <li>
 Educate families about the swim journey and sell swim lesson packages.
 </li>
 <li>
 Resolve customer issues in coordination with the General Manager.
 
 
 </li>
 </ul>
 
 Lead Management &amp; Technology Systems
 
 
 
 <ul>
 <li>
 Manage the Front Desk staff in tracking and converting leads.
 </li>
 <li>
 Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
 </li>
 <li>
 Maintain excellent customer experience with all technology platforms.
 
 
 </li>
 </ul>
 
 Uphold Safety, Facility &amp; Inventory Standards
 
 
 
 <ul>
 <li>
 Ensure the school&rsquo;s safety and maintain brand-standard appearance inside and outside the facility.
 </li>
 <li>
 Manage inventories for customers, staff, and facility needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Goal Execution
 
 
 
 <ul>
 <li>
 Implement and achieve sales goals.
 </li>
 <li>
 Own and monitor school revenue targets.
 </li>
 <li>
 Analyze and present reports to support management decisions.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum of one year of experience in sales, customer service, or a leadership role.
 </li>
 </ul>
</div>

Office Manager

Marriott International

<div>Additional Information 
Job Number25150740 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Night Manager

<div>Additional Information 
Job Number25158277 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Front Office Manager

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