receptionist Jobs in Dubai United Arab Emirates

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front office supervisor Jobs in Dubai United Arab Emirates

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front desk manager

Marriott International

At JW Marriott , treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 
Here at JW Marriott Marquis Dubai, we are looking for talented individuals; to join our amazing family and in return we are able to offer you the following: 
<ul>
<li>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. </li>
<li>Learning opportunities with some of the best professionals the region has to offer.</li>
<li>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. </li>
<li>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <ul>
<li>World class training and development, including leadership development.</li>
<li>Recognition programs.</li>
<li>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!</li>
<li>Discounted food &amp; drink in all our restaurants and bars.</li>
<li>Discounts for your friends and family.</li>
<li>Unlimited career opportunities (Internationally and locally)</li>
<li>Medical and Life insurance</li>
</ul>
</li>
<li>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. </li>
</ul>
OUR EXPECTATIONS FROM THE ROLE:
<ul>
<li>Manage all front desk operations to ensure that all hotel policies, procedures, regulations and standards are followed. </li>
<li>Ensure front desk operations are run smoothly and in a professional manner at all times. </li>
<li>Perform all front desk related responsibilities and duties when assigned or required. </li>
<li>Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training.</li>
<li>Be familiar with Hotel services, operational hours and ongoing promotions. </li>
<li>Have a thorough knowledge of JW Marriott Marquis Dubai products and services. </li>
<li>Be fully aware of the Marriott Brand standard compliance requirements for all front office sections. </li>
<li>Maintain good working relationship with all hotel departments. </li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed. </li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes. </li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings. </li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates. </li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts. </li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences. </li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks. </li>
<li>Have thorough knowledge of operational requirements for the front desk area. </li>
<li>Be familiar and promote Marriott Bonvoy Program and encourage all front office associates in order to achieve monthly target. </li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments. </li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software. </li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations be aware of remedial steps to be taken to rectify Housekeeping discrepancies. </li>
<li>Support and practice Empowerment within front office </li>
<li>Ensure that each associate has a development plan and trained accordingly </li>
<li>Be able to work various shifts around the business needs to assist all front office sections. </li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction </li>
<li>Ensure that LEARN and 5W s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed </li>
<li>Have a thorough knowledge of all Emergency Procedures </li>
<li>Supervise guest registration and all relevant registration details required by the UAE law. </li>
<li>Assuring that all front desk associates are continually updated with hotel rates, packages and discounts regularly conduct PCI audits in order to ensure compliance according to Marriott International standards. </li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious. </li>
<li>Identify guest service shortages and recommend improvements accordingly. </li>
<li>Ensure all front desk associates have a clear guidelines and direction to perform their daily duties </li>
<li>Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel. </li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly. </li>
<li>Utilizing all available resources, follow up on previous shift requests and pending issues. </li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management </li>
<li>Be flexible according to the business need </li>
<li>Have an excellent approach to customer service </li>
<li>At all times strive to represent Marriott in the most professional, courteous manner. </li>
<li> </li></ul>

Front Desk Manager

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

Rotana Hotel Management ...

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as
<ul>
<li>Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure</li>
<li>Maintain effective communication with all related departments to ensure smooth service delivery</li>
<li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li>
<li>Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services</li>
<li>Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner</li>
<li>Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries</li>
<li>Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy</li>
<li>Ensure all guest registrations are completed and correspond with Opera PMS guest information</li>
</ul>
Skills
Education, Qualifications &amp; Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge &amp; Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies
<ul>
<li>Understanding Hotel Operations</li>
<li>Effective Communication</li>
<li>Planning for Business</li>
<li>Supervising People</li>
<li>Understanding Differences</li>
<li>Supervising Operations</li>
<li>Teamwork</li>
<li>Adaptability</li>
<li>Customer Focus</li>
<li>Drive for Results</li>
</ul>

Team Leader - Front Desk

Hilton Hotels

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

Front Office Supervisor

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

<div>
 Maintaining Guest Services and Front Desk Goals
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 Supporting Management of Front Desk Team
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 Encourages and building mutual trust, respect, and cooperation among team members.
 Serving as a role model to demonstrate appropriate behaviors.
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 Ensuring Exceptional Customer Service
 Provides services that are above and beyond for customer satisfaction and retention.
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 Responds to and handles guest problems and complaints.
 Sets a positive example for guest relations.
 Empowers employees to provide excellent customer service.
 Observes service behaviors of employees and provides feedback to individuals.
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 Ensures employees understand customer service expectations and parameters.
 Interacts with guests to obtain feedback on product quality and service levels.
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 Managing Projects and Policies
 Implements the customer recognition/service program, communicating and ensuring the process.
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 Supporting Human Resource Activities
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 Participates in employee progressive discipline procedures.
 Additional Responsibilities
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 Analyzes information and evaluating results to choose the best solution and solve problems.
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 Performs all duties at the Front Desk as necessary.
 Runs Front Desk shifts whenever necessary.
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
</div>

Front Office Manager

MOVENPICK

The Role<ul><li>Under the guidance and supervision of the Front Desk Manager and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>Must be thoroughly familiar with all M venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Desk Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>Key Deliverables and ResponsibilitiesPlanning &amp; Organizing:<ol><li>Review and update the logbook.</li><li>Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.</li><li>Report regularly on happenings to FDM, Operations Manager and GM.</li><li>Maintain associate relations.</li><li>Resolve complaints Handle the disputes.</li><li>Ensure services are up to the required standard.</li><li>Smooth check in/check out procedures for the hotel and the residents comments.</li><li>Hotel tour as per Checklist.</li><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures.</li><li>Plan and coordinate all move in and move out activity with and relevant departments.</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol>Operations:<ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed.</li><li>Register and process check in for all arrivals.</li><li>Conduct daily briefing &amp; ensure IQ standard is followed.</li><li>Perform Check in &amp; Check Out at the reception.</li><li>Be part &amp; lead in success of ALL enrolment and assist to achieve the hotel target.</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target.</li><li>Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager.</li><li>Ensure guest comments are investigated and reply back to guest accordingly.</li><li>Assist in achieving Trust You targets.</li><li>Attend guest requests and take action accordingly.</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered.</li><li>Assist Hotel Manager on Duty when/if required.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback FDM with action taken.</li><li>Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs.</li><li>File daily reception report and documents systematically.</li><li>Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training.</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager.</li><li>Attend Credit meeting when requested.</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Coordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in coordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments, informs the Front Desk Manager, Operations Manager and General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Accor's Values.</li><li>Assist in Task Force Teams for new openings.</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings.</li></ol>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>

Front Office Duty Manager

Explore 4132+ Front desk manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

4132 front desk manager jobs IN Dubai United Arab Emirates

Front Desk Manager

Front Desk Manager

Team Leader - Front Desk

Front Office Supervisor

Front Desk Supervisor

Front Office Manager

Front Office Duty Manager