customer service representative Jobs in Cairo

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front desk receptionist sales office

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
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 Welcome visitors at the front desk by greeting, directing, and announcing them appropriately.
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 Answer screening and forwarding incoming phone calls.
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 Direct visitors to the appropriate person and office.
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 Ensure the reception area is tidy and presentable, with all necessary stationery and material.
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 Provide basic and accurate information in person and via phone/email.
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 Maintain the buildings' security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
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 Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Fresh graduates are welcome to apply
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 Experience in Hotels is a plus
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 Bachelor's Degree in any related field
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 Good command of English both written and spoken
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 Good communication and interpersonal skills
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 Attention to details
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 </ul>
</div>

Front Desk Receptionist - Sales Office

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A premium wellness and fitness studio located in New Cairo dedicated to providing high-quality classes and a welcoming environment for clients. The studio focuses on delivering exceptional customer experiences while promoting healthy and active lifestyles.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Front Desk Receptionist is responsible for managing daily front desk operations and ensuring a smooth and positive client experience. This role involves greeting clients, managing bookings, coordinating schedules, and supporting studio operations in a professional and organized manner.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome clients in a friendly and professional manner upon arrival.
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 Handle incoming phone calls, messages, and client inquiries promptly and professionally.
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 Manage class bookings, cancellations, and schedule updates through the studio booking system.
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 Process client payments and maintain accurate client records.
 </li>
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 Coordinate with instructors regarding class schedules and operational needs.
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 Assist instructors with class preparation and scheduling when required.
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 Ensure the reception area and studio entrance remain organized, clean, and presentable.
 </li>
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 Provide general administrative support related to front desk operations.
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 Maintain a positive client experience and address basic client concerns or requests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Undergraduate student or currently pursuing a university degree.
 </li>
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 English fluency is a MUST.
 </li>
 <li>
 0&ndash;1 year of experience in customer service, reception, hospitality, or similar roles is preferred.
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
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 Friendly and welcoming personality
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 Organized and detail-oriented
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 Reliable and punctual
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 Basic scheduling and booking management
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 Payment handling and record keeping
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 Basic administrative support skills
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 Familiarity with booking systems or CRM platforms
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 Basic proficiency in standard office software and digital tools
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 Ability to maintain a professional and presentable front desk environment
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 Ability to manage multiple client requests efficiently
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 Ability to work flexible hours, including evenings or weekends when required
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 Strong customer service orientation and problem-solving capability
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 </ul>
 
 
</div>

Receptionist (Internship)

Talent 360 ME

<div>
 MAP Advertising is Hiring for a receptionist
 
 
 
 Responsibilities
 
 :
 
 
 <ul>
 <li>
 Front Desk Management: Greeting visitors, checking them in,and ensuring a professional, tidy reception area. Communication &amp; Calls: Answering, screening, and forwarding calls on a multi-line system, taking messages, and managing emails.
 </li>
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 Scheduling &amp; Administration: Managing calendars, booking meeting rooms, scheduling appointments, organizing catering for meetings, and handling incoming/ outgoing mail,
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 Clerical Support: Data entry, filing, photocopying, faxing, and maintaining records.
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 Visitor Assistance: Providing information about company services or products and directina visitors to the appropriate person.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 has a 3-6 years experience in the same role preferably in an agency
 </li>
 <li>
 holds a bachelor's degree
 
 
 
 </li>
 </ul>
 &hybull; Good English skills
 
 
 &hybull; Must be a resident a resident of Heliopolis, Nasr City or somewhere near
 
 
 
 Location:
 
 Sheraton, Cairo
</div>

Receptionist

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As an administrative assistant, you will be the company's first point of contact, providing administrative and front office support, while also contributing to a positive and engaging workplace environment. You will manage the flow of people through the business and ensure all reception responsibilities are completed accurately and delivered with high quality and in a timely manner and assist in the execution of workplace experience and engagement initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 
 Reception Management
 
 
 
 <ul>
 <li>
 Maintain the reception area to ensure it is clean and tidy and kept up to a professional standard
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 Answer and distribute calls/messages in a timely and professional manner
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 Meet &amp; greet external visitors in a professional and polite manner
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 Distribute office post &amp; courier deliveries
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 Schedule courier collections and deliveries
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 Report on any maintenance issues to the concerned department
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 Serve as the first point of contact for visitors, clients, and employees at the front office, ensuring a welcoming and professional experience and keeping the clients' tracking system updated
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 Coordinate the scheduling of meeting rooms, conference calls, and other front office resources efficiently
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 Assist in the onboarding process for new employees, including providing access badges, orientation materials, and office tours
 
 
 
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 </ul>
 
 Administration:
 
 
 
 <ul>
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 Responsible for office sundry replenishment, including stationery, refreshments, and other items
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 Ensuring the office pantry is always stocked by placing orders, tracking the inventory and issuing periodical reports.
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 Manage and implement the internal event calendar, from small initiatives to engagement activities
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 Efficiently manage and execute all domestic and international travel bookings, including flights, accommodation, ground transportation, and visa processing, ensuring adherence to the company's travel policy
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 Update the Caf&eacute; monitor and all display monitors with useful information
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 Manage meeting room booking system, including upkeep of meeting rooms
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 Responsible for administration duties as and when requested by various departments
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 Check-in attendees for Bayut Academy or any other external or internal trainings
 
 
 
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 </ul>
 
 Employee Experience Support:
 
 
 
 <ul>
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 Collaborate with HR and management to develop and implement employee engagement initiatives, programs, and events
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 Organize and execute workplace events, including team-building activities, wellness programs, and celebrations, with a focus on fostering a positive and inclusive atmosphere
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 Gather employee feedback to identify opportunities for improvement in the workplace experience
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 Act as a liaison between employees and management to address concerns, facilitate open communication, and resolve workplace-related issues
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 Provide cover and take over other ad hoc responsibilities in the absence of team members and when requested by the Line Manager
 
 
 
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 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree is required. Majoring in Business Administration/Management or any related field is a plus
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 Proven working experience in a front office handling receptionist responsibility.
 </li>
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 1-3 years of experience in front office management, engagement, CSR coordination, student activities, etc
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Proficient with Microsoft Office Suite. (Canva is a plus.)
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 Fluent in English and Arabic, speaking and writing
 
 
 
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 </ul>
 Skills:
 
 
 <ul>
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 Solid communication skills, both written and verbal;
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 Ability to be resourceful and proactive in dealing with issues that may arise;
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 Ability to organise, multitask, prioritise and work under pressure;
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 Exceptional interpersonal and communication skills. Strong organizational and multitasking abilities
 
 
 
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 </ul>
 Traits:
 
 
 <ul>
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 Professional attitude and appearance;
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 Friendly and well-spoken;
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 Customer service attitude;
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 A can-do and flexible approach;
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 Can perform under pressure and operate in a fast-paced environment;
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 Strong collaborative skills;
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 High energy with a passion for building internal relationships;
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 Creativity and enthusiasm for fostering a positive workplace culture;
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 A passion for social responsibility and community involvement
 
 
 
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 </ul>
 
 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 </ul>
 #Egyptdubizzle
</div>

Administrative Assistant

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
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 Create, modify, and manage guest reservations with accuracy and attention to detail
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 Handle group booking inquiries and coordinate group check-ins and check-outs
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 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
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 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
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 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
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 Manage multiple tasks simultaneously while maintaining composure and professionalism
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 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
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 Communicate effectively with other departments to ensure seamless guest experiences
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 Maintain organized records and ensure accurate documentation of all transactions
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 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
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 Proficiency in at least one additional language (Arabic, French, or German preferred)
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 Strong interpersonal and people skills with a genuine passion for customer service
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 Proven ability to remain calm, patient, and empathetic when handling challenging situations
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 Excellent organizational and time management abilities
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 Proficiency with computer systems and hotel Property Management Systems (PMS)
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 Detail-oriented mindset with strong accuracy in data entry and record-keeping
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 Ability to work flexibly, including night shifts and rotating schedules
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 Team player mentality with collaborative spirit and supportive attitude
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 Professional appearance and demeanor
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 Conflict resolution and problem-solving capabilities
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 Ability to multitask and prioritize effectively in a fast-paced environment
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 Previous hospitality, front office, or customer service experience (preferred)
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 Familiarity with reservation systems and hotel operations (preferred)
 
 
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 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
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 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
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 Constant standing and walking throughout shift.
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 Frequent lifting and carrying up to 30 lbs.
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 Occasional kneeling, pushing, pulling, lifting.
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 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
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 <li>
 Learning programs through our Academies
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 <li>
 Opportunity to develop your talent and grow within your property and across the world!
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 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Front Desk Agent

COA Holding Company

<div>
 
 Job Descripton
 
 
 
 The Operations Manager is responsible for overseeing the daily operations of the clinic, ensuring efficient workflows, high-quality patient care, and exceptional service standards. This role requires strong leadership, operational excellence, and the ability to manage a dynamic, health-focused environment.
 
 
 a
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the clinic (front desk, call center, medical support, etc.)
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 Ensure smooth patient flow and minimize waiting times
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 Manage clinic staff schedules, attendance, and performance
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 Supervise administrative and non-medical teams
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 Coordinate between medical staff and administrative departments
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 Monitor and improve patient experience and satisfaction
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 Implement and maintain operational policies and procedures
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 Handle operational issues and resolve escalations efficiently
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 Ensure compliance with healthcare regulations and internal standards
 </li>
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 Manage inventory, supplies, and clinic resources
 </li>
 <li>
 Prepare operational reports and performance analysis
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Any Bachelor's degree is acceptable .
 </li>
 <li>
 Proven experience as an Operations Manager, preferably in a clinic or healthcare setting
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent organizational and problem-solving abilities
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Proficiency in Microsoft Office and clinic management systems
 
 
 </li>
 </ul>
 
 Special Requirement (Important)
 
 
 
 <ul>
 <li>
 The candidate must be physically fit and presentable, as the clinic operates within a sports/fitness-oriented environment.
 </li>
 <li>
 Ability to engage in a dynamic setting and maintain high energy levels throughout the workday is essential.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in sports clinics, physiotherapy centers, or wellness facilities
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer service excellence mindset
 </li>
 <li>
 Ability to handle pressure and multitask effectively
 
 
 </li>
 </ul>
 
 Location : New Cairo
 
 
 
 
 Interested Candidates can apply on : monica.wassim@coaholding.com
 
</div>

Operations Manager ( Clinic)

Hilton

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 The
 
 Lobby Ambassador
 
 serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.
 </li>
 <li>
 Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.
 </li>
 <li>
 Proactively approach guests to offer assistance or answer inquiries.
 </li>
 <li>
 Create a memorable first impression for all arriving and departing guests.
 </li>
 <li>
 Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.
 </li>
 <li>
 Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.
 </li>
 <li>
 Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.
 </li>
 <li>
 Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.
 </li>
 <li>
 Communicate guest preferences, VIP movements, and special occasions to relevant departments.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Exceptional interpersonal and communication skills in English (Proficiency in Chinese is an advantage).
 </li>
 <li>
 Confident, engaging, and naturally hospitable personality.
 </li>
 <li>
 Strong knowledge of hotel operations, local attractions, and current promotions.
 </li>
 <li>
 Impeccable grooming and professional appearance.
 </li>
 <li>
 Ability to remain calm and composed under pressure, with excellent problem-solving skills.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a guest-facing role within a luxury hotel or similar environment.
 </li>
 <li>
 Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

Explore 368+ Front desk receptionist sales office in Cairo this April. Find roles across top companies and apply now to boost your career.