customer service specialist Jobs in Cairo

customer service specialist

sales development representative Jobs in Cairo

sales development representative

banking customer service advisor Jobs in Cairo

banking customer service advisor

c1 english speaker (cs) agent Jobs in Cairo

c1 english speaker (cs) agent

call center / english

customer service agent

Aura Communication

<div>
 <ul>
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 Company Description
 
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 </ul>
 
 
 
 
 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
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 </ul>
 
 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
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 Qualifications
 
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 </ul>
 <ol>
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 Proficiency in written and spoken English at a C1 level
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 Strong communication and active listening skills
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 Customer service and problem-solving abilities
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 Basic technical skills, including typing and familiarity with CRM systems
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 Excellent organizational and multitasking skills
 </li>
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 Ability to work in a hybrid environment (in office and from home as required)
 </li>
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 Previous customer service or BPO experience is a plus
 </li>
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 Flexibility to work rotating shifts
 </li>
 <li>
 skills
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 
 What we offer
 
 </li>
 </ul>
 <ol>
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 Hybrid Model
 </li>
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 Paid Training
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 Transportation
 
 provided
 
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 Equipment provided
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 Social &amp; Medical insurance
 </li>
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 Salary Up to 20k
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 </ol>
</div>

C1 English Speaker (CS) agent

Abou Ghaly Motors

<div>
 
 Job Purpose
 
 
 
 <ul>
 <li>
 The Live Chat Agent will be responsible for providing real-time support to customers through the live chat platform, ensuring prompt and effective issue resolution. This role requires excellent written communication skills, the ability to handle multiple chat sessions simultaneously, and a commitment to customer satisfaction
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with inquiries, requests, and complaints via live chat &amp; emails (With a target interaction time of 10 minutes
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 Handle multiple chat sessions while maintaining high levels of customer satisfaction (1-2 Chats concurrently &amp; CSAT Star rating of at least 4.8 / 5)
 </li>
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 Make outbound calls to customers to follow up on inquiries or issues when necessary
 </li>
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 Escalate unresolved queries or issues to higher support levels
 </li>
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 Meet or exceed performance targets related to chat response time, resolution time, and customer satisfaction
 </li>
 <li>
 Support Call Center in times of critical outages &amp; high call volumes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven customer service experience (minimum 6 months)
 </li>
 <li>
 English proficiency at B2 level or higher
 </li>
 <li>
 Strong problem-solving abilities
 </li>
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 Familiarity with CRM or ticketing systems preferred
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 Availability to work in shifts, including nights and weekends
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 Strong communication skills (Chat &amp; Typing preferred)
 </li>
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 Friendly and helpful attitude
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 Ability to handle multiple chat sessions
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 Task-oriented
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 Commitment to customer satisfaction
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 </ul>
</div>

Live Chat Agent

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
</div>

Customer Service Representative - Chat and Email

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
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 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
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 Excellent Interpersonal &amp; selling skills
 </li>
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 High communication skills, especially verbal
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 Ability to work under pressure &amp; shifts basis
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 Good knowledge of computer and telephony Environment
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 Fluency in Arabic and English written/spoken
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 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
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 Answer questions, solve problems, and make sure customers have a good experience
 </li>
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 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Lead Software Engineer - .Net Full Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 Architecture &amp; System Design
 
 
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 Own and approve system architecture, design specifications, and technical direction.
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 Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers).
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 Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency.
 </li>
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 Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling.
 </li>
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 Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns.
 </li>
 <li>
 Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management.
 </li>
 </ul>
 
 
 AI &amp; Agents
 
 
 <ul>
 <li>
 Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflows.
 </li>
 <li>
 Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task management.
 </li>
 <li>
 Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loops.
 </li>
 </ul>
 
 
 Cloud &amp; Serverless
 
 
 <ul>
 <li>
 Implement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/sub).
 </li>
 <li>
 Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimization.
 </li>
 <li>
 Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching policies.
 </li>
 </ul>
 
 
 Database
 
 
 <ul>
 <li>
 Design and implement database replication (master-slave) and high availability/failover strategies.
 </li>
 </ul>
 
 
 DevOps
 
 
 <ul>
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 Design multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment variables.
 </li>
 <li>
 Drive CI/CD pipeline practices and source control workflows across the team.
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Secure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow listing.
 </li>
 <li>
 Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication security.
 </li>
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 Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube, Snyk).
 </li>
 </ul>
 
 
 Engineering Standards &amp; Quality
 
 
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 <li>
 Enforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation testing.
 </li>
 <li>
 Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective actions.
 </li>
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 Champion best practices in design patterns, SOLID principles, and clean architecture.
 </li>
 </ul>
 
 
 Team Growth &amp; Mentorship
 
 
 <ul>
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 Mentor and train team members on software design, design patterns, SOLID principles, and emerging technologies.
 </li>
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 Conduct code reviews that are educational &mdash; raise the engineering bar for the whole team.
 </li>
 <li>
 Assess team capabilities and advise the Technical Project Lead on task assignments based on technical strengths.
 </li>
 </ul>
 
 
 Collaboration with Technical Project Lead
 
 
 <ul>
 <li>
 Provide technical feasibility assessments and effort estimates for scope reviews and change requests.
 </li>
 <li>
 Supply technical input for risk assessments, status reports, and delivery decisions.
 </li>
 <li>
 Support client-facing technical discussions and demos when deep technical context is needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 9+ years of experience in software engineering.
 </li>
 <li>
 2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functional teams.
 </li>
 <li>
 Strong hands-on experience with .NET Core, C#, and the modern .NET ecosystem.
 </li>
 <li>
 Proficient with frontend technologies (Angular or React).
 </li>
 <li>
 Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distributed systems.
 </li>
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 Experience designing and implementing multi-agent AI systems and agent observability.
 </li>
 <li>
 Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management services.
 </li>
 <li>
 Experience with database replication, high availability, and failover strategies.
 </li>
 <li>
 Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and Kubernetes.
 </li>
 <li>
 Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authentication.
 </li>
 <li>
 Agile methodology experience.
 </li>
 <li>
 Strong client engagement skills &mdash; this role requires regular interaction with US clients.
 </li>
 <li>
 Self-learner who stays current with software development trends.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Salary paid in USD
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Premium location in Maadi and Nasr City
 </li>
 <li>
 Social insurance
 </li>
 </ul>
 
 
</div>

Senior Lead Software Engineer - .Net Full Stack

Lucidya | لوسيديا

<div>
 
 About Lucidya
 
 
 
 Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.
 
 
 We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.
 
 
 
 Role Overview
 
 
 
 As an AI Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems. You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.
 
 
 This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.
 
 
 You will have the opportunity to showcase your ability to build from 0 to a real solution that drives value
 
 
 What You'll Do
 
 
 
 AI &amp; Agent Development
 
 
 
 <ul>
 <li>
 Design, develop, and optimize AI Agents
 </li>
 <li>
 Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected
 </li>
 <li>
 Research and optimise the way we do things
 </li>
 <li>
 Contribute to the development of the Lucidya AI Agent platform
 
 
 </li>
 </ul>
 
 Production &amp; Scalability
 
 
 
 <ul>
 <li>
 Deploy AI models into production environments with a focus on scalability, performance, and reliability
 </li>
 <li>
 Collaborate on MLOps practices to support continuous integration, monitoring, and improvement
 </li>
 <li>
 Ensure AI systems integrate smoothly with existing platforms and workflows
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with software engineers, product managers, and domain experts
 </li>
 <li>
 Translate business problems into effective AI solutions with measurable outcomes
 </li>
 <li>
 Contribute to solution design for enterprise solutions and long-term deployments
 
 
 </li>
 </ul>
 
 Governance &amp; Quality
 
 
 
 <ul>
 <li>
 Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations
 </li>
 <li>
 Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders
 </li>
 <li>
 Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What we're looking for
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 3+ years of hands-on experience building and deploying AI-driven systems, with a proven track-record of achieving business value from AI agents - not just using self-serve frameworks like n8n
 </li>
 <li>
 Strong programming skills in Python (Java is a plus)
 </li>
 <li>
 Hands-on experience with machine learning and deep learning techniques
 </li>
 <li>
 Practical experience using TensorFlow, OpenAISDK or similar frameworks
 </li>
 <li>
 Experience deploying AI models into production or production-like environments
 </li>
 <li>
 Strong understanding of AI evals and guardrails
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Mindset
 
 
 
 <ul>
 <li>
 Ability to analyze complex problems and design innovative AI-driven solutions
 </li>
 <li>
 Strong systems thinking, understanding how models behave in real-world environments
 </li>
 <li>
 Curiosity and commitment to continuous learning in a fast-evolving AI landscape
 </li>
 <li>
 Proactivity is key - not just a task doer
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Comfortable working in cross-functional, product-driven teams
 </li>
 <li>
 Able to clearly document and explain technical concepts to diverse stakeholders
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with NLP, conversational AI, or agent-based systems
 </li>
 <li>
 Exposure to enterprise AI deployments or SaaS platforms
 </li>
 <li>
 Familiarity with MLOps, monitoring, and model lifecycle management
 </li>
 <li>
 Experience working with multilingual or Arabic language data
 
 
 </li>
 </ul>
 
 Why Join Lucidya's AI Agents Team?
 
 
 
 <ul>
 <li>
 Work on real, enterprise-grade AI agents, not just experiments
 </li>
 <li>
 Shape a new business unit from the ground up
 </li>
 <li>
 Solve meaningful CX and operational challenges across the MENA region
 </li>
 <li>
 Collaborate with a highly skilled AI, data, and product team
 </li>
 <li>
 Build AI that is responsible, scalable, and impactful
 </li>
 </ul>
</div>

AI Engineer (mid-level/senior)

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