customer service representative Jobs in Cairo

customer service representative

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b2b associate, customer acquisition Jobs in Cairo

b2b associate, customer acquisition

b2b english- associate customer success Jobs in Cairo

b2b english- associate customer success

bei customer service consultant Jobs in Cairo

bei customer service consultant

customer service agent

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

e& CX Solutions Egypt

<div>
 
 
 e&amp;Cx Company
 
 is hiring
 
 B1+ English speakers
 
 to be a customer service representatives responsible for handling customers inquiries and complaints through
 
 Inbound calls
 
 
 
 
 
 
 Job Requirements:
 
 <ul>
 <li>
 Excellent in English B1+
 </li>
 <li>
 University Grades
 </li>
 <li>
 Experience in Customer-Facing roles is a plus
 </li>
 </ul>
 
 
 
 
 
 Job Benefits:
 
 
 <ul>
 <li>
 NET Salary range 12,370 EGP/Month (10,370 Basic + 2,000 KPIs)
 </li>
 <li>
 Bonus program (3k) for top achievers
 </li>
 <li>
 Referral program (2k)
 </li>
 <li>
 Annual salary increase
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Free VPN line
 </li>
 <li>
 Career path
 </li>
 <li>
 Chance for promoted after 6 months
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Location: Maadi, Tech Park (No transportation provided)
 </li>
 </ul>
 
 
 
</div>

Customer Service Agent (B1+)

WOROOD

<div>
 Job Description:
 
 
 <ul>
 <li>
 Handle day-to-day customer service inquiries across all channels (phone, email, chat, and face-to-face when needed), while owning complex, high-impact cases and supporting the team when required
 </li>
 <li>
 Manage escalated customer complaints and complex cases, including hard calls, with confidence and empathy.
 </li>
 <li>
 Communicate clearly and professionally, demonstrating sound judgment across all customer touchpoints.
 </li>
 <li>
 Address cases raised from social media and other platforms, ensuring timely and appropriate resolution.
 </li>
 <li>
 Manage order follow-ups and coordinate with logistics to resolve delivery delays or service issues.
 </li>
 <li>
 Identify at-risk customers and apply retention-focused solutions to prevent churn.
 </li>
 <li>
 Act as the first senior escalation point prior to management involvement, ensuring full case ownership.
 </li>
 <li>
 Maintain brand tone and service standards in all customer interactions, including sensitive situations.
 </li>
 <li>
 Monitor assigned ticket queues, prioritize cases effectively, and support SLA achievement through timely follow-up and resolution.
 </li>
 <li>
 Proactively track open tickets, aging cases, and response times, escalating risks that may impact SLA performance.
 </li>
 <li>
 Collect customer feedback and identify reasons for returns or dissatisfaction to support service improvement.
 </li>
 <li>
 Identify when a case requires management escalation and coordinate accordingly with clear documentation.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 5+ years of customer service experience, preferably within e-commerce, fashion, or international service environments.
 </li>
 <li>
 Excellent verbal and written communication skills in Arabic and English.
 </li>
 <li>
 Strong phone etiquette with the ability to manage challenging and escalated conversations.
 </li>
 <li>
 Experience handling customer escalations, retention cases, and social media interactions.
 </li>
 <li>
 High emotional intelligence and sound professional judgment, with a strong sense of ownership and the ability to manage customer interactions effectively.
 </li>
 <li>
 Strong problem-solving skills with attention to detail and organization.
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment.
 </li>
 <li>
 Passion for delivering high-quality customer experiences and driving customer loyalty.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Experience in offshore or international customer service environments is a plus.
 </li>
 <li>
 Familiarity with CRM platforms (e.g., Zendesk, Gorgias) is a plus.
 
 </li>
 </ul>
</div>

Senior Customer Service Agent

TP Cairo EG

<div>
 
 We are hiring a Customer Service Agent to join our English Voice team for an international telecommunications account. In this role, you will handle calls from customers in the United States and help them with their account-related questions.
 
 
 
 
 
 
 
 
 The role mainly focuses on billing inquiries and general account support.
 
 
 It is a billing account and is not related to fintech or financial services.
 
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;Location: Cairo &ndash; 5th Settlement Plaza
 
 
 
 
 &nbsp;Employment Type: Full-Time (On-site)
 
 
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;Key Responsibilities
 
 
 
 
 
 
 Provide accurate information about products, services, and company policies.
 
 
 Maintain high service quality and customer satisfaction standards.
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 Fluency in English (B1 level or higher).
 
 
 
 
 
 Strong communication and active listening skills.
 
 
 
 
 
 Customer-focused mindset with strong problem-solving abilities.
 
 
 
 
 
 Ability to work on-site in Cairo &ndash; 5th Settlement Plaza.
 
 
 
 
 
 Flexibility to work rotational shifts aligned with international time zones.
 
 
 
 
 
 Applications are open to graduates only.
 
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 Competitive salary package.
 
 
 
 
 
 KPIs paid in Euros.
 
 
 
 
 
 Extra incentives paid in USD, calculated per customer optional.
 
 
 
 
 
 24/7 transportation within Cairo &amp; Giza.
 
 
 
 
 
 Professional work environment.
 
 
 
 
 
 Career growth opportunities.
 
 
 
 
 
 Full-time stable employment.
 
 
 
 
 
 Medical and social insurance.
 
 
 
 
 
 Free gym membership.
 
 
 
 
 
 Discounts on many brands and services.
 
 
 
 
 
 
 
 
 If you&rsquo;re interested or know anyone who might be interested, apply here
 
</div>

Customer Service Vacancy/Billing Account

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Contact center

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Service &amp; Communication:
 
 
 
 
 <ul>
 <li>
 Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.
 </li>
 <li>
 Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.
 </li>
 <li>
 Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.
 </li>
 <li>
 Maintain regular contact with internal and external customers regarding held shipments.
 </li>
 <li>
 Resolve specific disputes and provide advice on technical issues to customers.
 
 
 
 </li>
 </ul>
 
 Customs Clearance &amp; Operations:
 
 
 
 
 <ul>
 <li>
 Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.
 </li>
 <li>
 Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.
 </li>
 <li>
 Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.
 </li>
 <li>
 Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.
 
 
 
 </li>
 </ul>
 
 Process Management &amp; Administration
 
 
 
 
 <ul>
 <li>
 Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.
 </li>
 <li>
 Update DCE manual comments to provide the network with clear visibility on the shipment's current status.
 </li>
 <li>
 Maintain customer databases to capture recent shipment status and retain new data.
 </li>
 <li>
 Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience in Customer Service, Logistics, or Clearance is preferred.
 </li>
 <li>
 High level of stress tolerance and passion for customer delight.
 </li>
 <li>
 Good interpersonal skills and the ability to build relationships.
 </li>
 <li>
 Attention to detail and good communication skills.
 </li>
 <li>
 Team player who works cooperatively with others to achieve targets.
 </li>
 </ul>
</div>

Customer Service Gateway - Backline

Sutherland

<div>
 
 
 🌟 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo | 🕘
 
 Full-Time | On-site
 
 
 
 
 👋 About Us
 
 
 
 At
 
 Sutherland
 
 , we help global brands grow smarter through
 
 AI, automation, cloud engineering, and digital solutions
 
 . We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too.
 
 
 With hundreds of patented AI solutions and a flexible
 
 as-a-service
 
 model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 </li>
 </ul>
 
 
 
 
 
 ✅ Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 
 
 
 ✨
 
 If you&rsquo;re looking for a supportive work environment, great benefits, and a place to grow your career&mdash;Sutherland is the place for you!
 
 
 <ul>
 <li>
 To apply send your cv to rania.sekik@sutherlandglobal.com
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

Explore 509+ Customer service agent in Cairo this March. Find roles across top companies and apply now to boost your career.