customer service representative Jobs in Dubai

customer service representative

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customer service specialist Jobs in Dubai

customer service specialist

front desk worker

Rubber World Industry LLC

We are hiring a Receptionist to join our Dubai office. The ideal candidate will be the first point of contact for visitors and clients, ensuring a welcoming and professional front-office experience.Location: Dubai, UAEKey Responsibilities:<ul><li>Greet and assist visitors in a professional manner.</li><li>Answer and route incoming calls and emails.</li><li>Manage meeting room bookings and front desk operations.</li><li>Maintain a tidy and organized reception area.</li><li>Provide basic administrative support to the team.</li></ul>Qualification &amp; Requirements:<ul><li>Excellent command of English (native-level or equivalent professional fluency preferred).</li><li>Strong communication and interpersonal skills.</li><li>Professional appearance and customer-focused attitude.</li><li>Prior experience in reception or customer service roles is an advantage.</li><li>Good knowledge of MS Office tools.</li></ul>Preferred Profile:<ul><li>Familiarity with British-style business communication and professional etiquette.</li></ul>Pay: Up to AED7,000.00 per hourWork Location: In person

Front Desk Receptionist

Xavier Business Centre

<ul><li>Greet and welcome clients, visitors, and prospective customers in a professional and friendly manner.</li><li>Provide accurate information about company services, business centre facilities, and available office solutions.</li><li>Answer incoming calls, emails, and WhatsApp inquiries and respond promptly to customer questions.</li><li>Assist walk-in clients by understanding their requirements and directing them to the appropriate department or consultant.</li><li>Schedule appointments, meetings, and client visits.</li><li>Maintain visitor records and ensure a smooth front-desk operation.</li><li>Follow up with client inquiries and maintain excellent customer service standards.</li><li>Handle administrative tasks including filing, data entry, document preparation, and record management.</li><li>Coordinate with the sales and leasing team regarding client requirements and appointments.</li><li>Manage meeting room bookings and assist clients with business centre services.</li><li>Maintain a professional, organized, and welcoming reception area at all times.</li><li>Resolve basic customer concerns and escalate complex issues to management when required.</li></ul>Requirements:<ul><li>Strong communication and customer service skills.</li><li>Ability to confidently interact with clients and provide information about company services.</li><li>Professional appearance and positive attitude.</li><li>Good English communication skills (additional languages are an advantage).</li><li>Basic computer skills, including Microsoft Office and email management.</li><li>Previous experience in reception, customer service, business centre, or real estate industry is preferred.</li></ul>Pay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Front Desk Receptionist(Female)

Preston Development

Full job descriptionCV'S WITHOUT PHOTO WILL NOT BE ENTERTAINED.Are you a dynamic professional with a passion for customer service and administrative excellence? We are seeking a Receptionist cum Document Controller to join our team in Dubai. This role requires an individual with a strong background in customer service, exceptional organizational skills, and the ability to handle escalations effectively.Key Responsibilities:<ul><li>Greet and assist clients and visitors with professionalism and warmth.</li><li>Manage incoming calls and emails, ensuring prompt and accurate responses.</li><li>Handle customer inquiries and resolve escalations efficiently.</li><li>Maintain and organise documents, ensuring accuracy and easy retrieval.</li><li>Coordinate with internal teams to ensure smooth workflow and communication.</li><li>Support day-to-day office operations with a proactive approach.</li></ul>Qualifications and Skills:<ul><li>Proven experience in customer service, front office, or related roles.</li><li>Strong communication and interpersonal skills in English.</li><li>Ability to handle challenging situations with tact and professionalism.</li><li>Proficiency in document management and organizational tools.</li><li>Attention to detail and a proactive problem-solving mindset.</li><li>Experience in handling escalations is a significant advantage.</li></ul>What We Offer:<ul><li>A collaborative and professional work environment.</li><li>Competitive salary and benefits package.</li><li>Opportunities for growth and professional development.</li></ul>Important Application Requirement: Applicants must submit their CV with a recent picture attached. Applications without a picture will not be considered.Job Type: Full-timePay: AED3,000.00 - AED3,200.00 per monthExperience:<ul><li>Receptionist: 3 years (Required)</li></ul>Language:<ul><li>ENGLISH (Required)</li></ul>Work Location: In personPay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>Receptionist: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Front Desk Receptionist (Only Female)

Luxury Point Optical

About IDOL OPTICS IDOL OPTICS is a premium distributor of leading international eyewear brands across the UAE, partnering with the region's top retailers. Style, precision, and professionalism define everything we do &mdash; and we're looking for someone who carries that same standard at the front line of our business.The Role This is more than a reception desk. As our Front Desk Executive, you'll be the first impression of a premium brand &mdash; pairing a polished, professional presence with real operational support across administration and accounts. We want someone confident, sharp, and detail-driven who can carry a conversation as comfortably as they handle a spreadsheet.What We're Looking For<ul><li>Polished, professional presentation and grooming befitting a premium-brand front desk</li><li>Confident, warm, and genuinely customer-oriented</li><li>Excellent spoken and written English</li><li>Strong MS Excel skills &mdash; VLOOKUP, XLOOKUP, Data Validation, and managing large data sets (this is essential, not optional)</li><li>Comfort with Proforma invoices in Tally Prime</li></ul>Key ResponsibilitiesFront Desk &amp; Office Management<ul><li>Greet and assist visitors with warmth and professionalism</li><li>Manage incoming calls and email correspondence</li><li>Keep the reception area immaculate and well-organized</li><li>Coordinate meetings, appointments, and office schedules</li><li>Handle filing, documentation, and office supplies</li><li>Work confidently with advanced Excel functions and large data sets</li><li>Prepare proforma invoices in Tally Prime</li></ul>Preferred Qualifications<ul><li>1&ndash;2 years in a similar front desk, admin, or secretarial role</li><li>Experience in retail, wholesale, or the eyewear industry is an advantage</li><li>Ability to balance front-desk duties with accounting support seamlessly</li></ul>Why Join Us At IDOL OPTICS, we value presentation, professionalism, and performance in equal measure. If you're sharp, polished, and ready to be the face of a premium brand, we'd love to hear from you.Apply now and take the next step in your career.Job Types: Full-time, PermanentPay: From AED4,000.00 per monthWork Location: In person

Arabic Front Desk/Sales Coordinator Female

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Vivandi

Job Summary: We are seeking a well-organized and proactive receptionist cum admin assistant who is fluent in Arabic and English to support day-to-day office operations. The ideal candidate will be responsible for front desk management, administrative support, coordination tasks, and effective follow-up across departments.Key Responsibilities:<ul><li>Manage front desk operations, including greeting visitors and handling incoming calls in a professional manner</li><li>Handle day-to-day administrative and office management tasks</li><li>Maintain office filing systems (physical and digital) ensuring proper documentation and record keeping</li><li>Coordinate with internal departments for smooth workflow and task completion</li><li>Follow up on pending tasks, approvals, and external communications</li><li>Assist in scheduling meetings, managing calendars, and preparing basic reports</li><li>Handle incoming and outgoing correspondence (emails, letters, courier, etc.)</li><li>Support procurement of office supplies and coordinate with vendors when required</li><li>Ensure a professional and organized office environment at all times</li></ul>Requirements:<ul><li>Fluent in Arabic and English (mandatory)</li><li>Proven experience in receptionist or administrative roles</li><li>Strong organizational and coordination skills</li><li>Good communication and interpersonal abilities</li><li>Proficient in MS Office (Word, Excel, Outlook)</li><li>Ability to multitask and work in a fast-paced environment</li><li>Immediate availability will be preferred</li></ul>Pay: AED3,500.00 - AED4,000.00 per hourWork Location: In person

Receptionist cum Admin Assistant (Arabic Speaking)

Fotis International Law Firm

About the RoleWe are a well-established law firm in Dubai seeking a professional, well-presented Receptionist to manage our front desk and serve as the first point of contact for our clients.The ideal candidate will demonstrate excellent communication skills, a high level of professionalism, and the ability to maintain confidentiality in a legal environment.Key Responsibilities<ul><li>Welcome clients and visitors in a courteous and professional manner</li><li>Manage incoming calls, screen enquiries, and direct them appropriately</li><li>Coordinate meeting room bookings and ensure readiness for client meetings</li><li>Handle incoming and outgoing correspondence, including courier arrangements</li><li>Maintain reception area to a high standard at all times</li><li>Assist with basic administrative tasks, including document handling and filing</li><li>Coordinate with legal and administrative teams to support daily operations</li></ul>Requirements<ul><li>Previous experience as a receptionist or front desk administrator, preferably in a professional services or legal environment</li><li>Excellent command of English (spoken and written); additional languages are an advantage</li><li>Strong interpersonal and client-facing skills</li><li>Professional appearance and demeanor</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Ability to handle sensitive and confidential information with discretion</li><li>Strong organizational skills and attention to detail</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>receptionist: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Receptionist cum Admin Assistant

Explore 59+ Front desk worker in Dubai this June. Find roles across top companies and apply now to boost your career.