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front office agent

Kempinski Hotel

<div> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.</div> <ul> <li> Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. </li> <li> Ensure that LQA results are above 85%.</li> <li> Upon check-in, register guests and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  </li> <li> Upon departure of guests, process the guest check-out procedures. Inquire for last-minute charges.  Receive payment from guests. Settle the guest account and give a copy of the invoice. </li> <li> Handle all front office cashiers  transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of the shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with complaints. </li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests. </li> <li> Keep themselves informed of product and service knowledge as well as the hotel's daily and meeting activities.  </li> <li> Possess a working knowledge of the room reservation procedures.  </li> <li> Maintain the neatness of his/her working area.</li> </ul> <div><br> </div>

Front Office Agent

Raffles

<div><b>Company Description</b><p><br>
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><b><br>
Job Description</b><p><b><br>
PURPOSE OF POSITION</b></p><p>
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><ul><li>
Register and room all guest arrivals according to established procedures</li><li>
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange</li><li>
Keep abreast of all modifications to accounting policies and procedures</li><li>
Attend to guests&rsquo; request of using the service of safety box at all times</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property</li><li>
Ensure that the guests depart the hotel with a positive impression of hotel service</li><li>
Perform the audit balances and prepare all reports for audit in an orderly fashion</li><li>
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure front desk work area is kept clean and in an orderly state at all times</li><li>
Is fully aware of the Credit policy</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Perform related duties and special projects assigned</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>
Strong written and verbal communication skill in English</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>
Post Secondary Education or relevant qualifications in Hotel Management</li><li>
Arabic or a European language capability</li></ul><p><b>
EXPERIENCE</b></p><ul><li>
Minimum 2 years Guest Relations experience preferably in a four or five star hotel</li></ul><br>
<b>
Additional Information</b><p><br>
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</p></div>

Marriott International

<p>No matter what position you are in, there are a few things that are critical to success   creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.</p>
<p>Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).</p>
<p>Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts   to get it right for our guests and our business each and every time.</p>

Guest Experience Expert (Front Office Agent)

Mandarin Oriental Hotel Group

<p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.</p>
<p><strong>As a Front Desk Agent, you will be responsible for the following duties:</strong></p>
<ul>
<li><p>Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</p></li>
<li><p>Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</p></li>
<li><p>Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</p></li>
<li><p>Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</p></li>
<li><p>Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</p></li>
<li><p>Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</p></li>
</ul>
<p><strong>As a Front Desk Agent, we expect from you:</strong></p>
<ul>
<li><p>Senior school qualification with at least 2 years experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</p></li>
<li><p>Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul>

Front Desk Agent

Accor Group

<b><br>Job Title<br>Guest Relations Agent   Front Desk Hospitality   Dubai, UAE<br>Job Description<br>Guest Relations Agent   Front Desk Hospitality   Dubai, UAE<br> <br>Position Overview</b><br>Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality.<br> <br><b>Job Details<br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Guest Services / Concierge<br>Gender: Female preferred<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Job Overview   Guest Service and Front Office Support</b><br>As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment.<br> <br><b>What You ll Do<br></b> <br>* Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression<br>* Engage first-time visitors with friendly conversation and hotel orientation<br>* Provide detailed information on hotel facilities, promotions, and local attractions<br>* Ensure compliance with departmental service standards and safety policies<br>* Support smooth communication between guests and internal departments<br>* Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner<br>* Uphold cleanliness and presentation standards at the front desk and lobby area<br>* Perform additional front office duties as assigned by supervisors<br> <br><b>Ideal Profile   Front Office and Guest-Facing Professionals<br></b> <br>* Previous experience in guest services or front desk role is required<br>* Presentable appearance with excellent interpersonal and verbal communication skills<br>* Ability to handle guest inquiries professionally and empathetically<br>* Comfortable working in high-pressure environments with strong multitasking abilities<br>* A collaborative team player with a calm and courteous demeanor<br>* Highly responsible, punctual, and attentive to guest needs<br>* Female candidates preferred for this position (as per operational requirements)<br> <br><b>Why Join Us   Work with Accor in Dubai<br></b> <br>* Employee benefit card offering worldwide hotel discounts<br>* Access to Accor s learning and development programs<br>* Internal promotion and international mobility opportunities<br>* Be part of a service-oriented, inclusive culture<br>* Join a team that makes a real impact through social and environmental initiatives<br>

Guest Relations Agent Front Desk Hospitality

<p><b>Guest Relations Agent</b></p><p><br></p><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>

Guest Relations Agent

Conservatorium Hotel

<div><div><div><p>Guest Relations Agent
 </p><div></div><div><div><ul><li>JR-03992
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>
<p></p>
</div><div><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
</div><div><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
</div><div><p>Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p></div>
<div>
<p></p><p><b>About the job</b></p>
</div>
<p></p><div><p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Guest Relations Agent reports to Guest Relations Manager.</p>
</div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, you will be responsible for the following duties:</b></p>
</div>
<div><ul><li><p>Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.</p></li>
<li><p>
Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.</p></li>
<li><p>
Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.</p></li>
<li><p>
Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.</p></li>
<li><p>
Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.</p></li>
<li><p>
Deliver exceptional guest service, handle complaints, perform check-ins/outs, and create memorable &ldquo;WOW&rdquo; moments aligned with MOHG Legendary Quality Experiences (LQEs).</p></li>
</ul></div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, we expect from you:</b></p>
</div>
<div><ul><li><p>Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong problem-solving abilities and the capacity to deliver high-level customer service tailored to guest expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul></div>
</div><p></p><div><div><p><b>Our commitment to you</b></p>
</div>
<div><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul></div>
<p></p><div><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div></div></div>

Explore 3879+ Front office agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

3879 front office agent jobs IN Dubai United Arab Emirates

Front Office Agent

Front Office Agent

Guest Experience Expert (Front Office Agent)

Front Desk Agent

Guest Relations Agent Front Desk Hospitality

Guest Relations Agent

Guest Relations Agent