account manager

guest relations agent

sales manager

office administrator

reservation agent

front office agent

Hilton

<div>Front Office Agent
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry
</li><li>Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li><li>
Fluent English Language</li><li>
Flexible to work different shifts</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Previous experience with ONQ System</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Agent

Five stars hotel

I. Job SummaryThe Front Office Agent manages all guest interactions at the front desk, ensuring efficient and professional handling of reservations, check-ins, check-outs, and guest services. The core objective is to deliver excellent customer service, maximize guest satisfaction, and facilitate smooth communication between the front office and all other hotel departments.II. Core ResponsibilitiesA. Guest Arrival and Departure<ul><li>Check-in Procedures: Warmly greet arriving guests, verify reservation details, process credit card authorizations and payments, assign rooms, and issue keys in accordance with hotel policy.</li><li>Check-out Procedures: Accurately process guest departures, verify folio charges, process payments, and inquire about the guest's stay experience.</li><li>Registration Accuracy: Ensure that all guest information (names, ID/passport details, addresses) is accurately captured and entered into the Property Management System (PMS).</li><li>Key Control: Maintain strict control over room keys and access cards.</li></ul>B. Communication and Service<ul><li>Information Hub: Serve as the primary source of information for guests regarding hotel facilities, operating hours, local attractions, dining options, and transportation.</li><li>Mail and Messages: Sort and distribute mail, packages, and messages promptly and accurately.</li><li>Telephone Service: Answer high-volume incoming calls professionally, direct calls to the appropriate departments, and handle guest inquiries or requests efficiently.</li><li>Concierge Assistance: Provide basic concierge services such as making reservations, arranging transport, and providing detailed directions.</li></ul>C. Financial and Administrative<ul><li>Cash Handling: Manage a cash float, process cash and credit card payments, issue receipts, and balance end-of-shift reports accurately.</li><li>Room Status: Maintain constant awareness of the current room status, coordinating closely with the Housekeeping department to maximize room availability and minimize guest waiting time.</li><li>Upgrades and Sales: Proactively identify opportunities to upsell higher-category rooms or promote hotel packages/amenities to maximize revenue.</li><li>Shift Reports: Complete daily shift checklists and reports, including recording any unusual occurrences or unresolved issues.</li></ul>D. Issue Resolution and Security<ul><li>Complaint Handling: Listen actively to guest concerns, resolve minor complaints independently, and escalate complex issues immediately to the Front Office Manager or Duty Manager.</li><li>Emergency Response: Be fully aware of all hotel emergency procedures (fire, medical) and act as the central communication point during an emergency situation.</li><li>Security: Adhere to all hotel security policies, ensuring guest privacy is maintained and reporting any suspicious activity immediately.</li></ul>Job Type: Full-time

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 January 2026
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 Compensation:
 
 ج.م0 / month
 
 
 
 
 Description
 
 
 
 
 SCOPE
 
 
 
 The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
 
 
 
 OVERALL OBJECTIVES
 
 
 
 The job of
 
 Front Office Agent
 
 is executed satisfactorily when:
 <ul>
 <li>
 Up-selling is focused on and executed in order to increase room revenues.
 </li>
 <li>
 Shift closing is done properly.
 </li>
 <li>
 Financial Policies and Procedures are supported and followed.
 </li>
 <li>
 LQA (Leading Quality Assurance) audit results are 85% and above.
 </li>
 <li>
 CSS (Customer Satisfaction Survey) results are rated on an average with &ldquo;5&rdquo; and above.
 </li>
 </ul>
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
 </li>
 <li>
 Ensure that LQA results are above 85%.
 </li>
 <li>
 Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest&rsquo;s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
 </li>
 <li>
 Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
 </li>
 <li>
 Handle all front office cashiers&rsquo; transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
 </li>
 <li>
 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
 </li>
 <li>
 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
 </li>
 <li>
 Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
 </li>
 <li>
 Possess a working knowledge of the room reservation procedures.
 </li>
 <li>
 Maintain the neatness of his/her working area.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
 </li>
 <li>
 Ensure that LQA results are above 85%.
 </li>
 <li>
 Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest&rsquo;s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
 </li>
 <li>
 Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
 </li>
 <li>
 Handle all front office cashiers&rsquo; transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
 </li>
 <li>
 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
 </li>
 <li>
 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
 </li>
 <li>
 Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
 </li>
 <li>
 Possess a working knowledge of the room reservation procedures.
 </li>
 <li>
 Maintain the neatness of his/her working area.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire
 
 
 EDUCATION:
 
 Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
 
 
 EXPERIENCE:
 
 To fill the position,
 
 one
 
 of the following is required:
 <ul>
 <li>
 Minimum of one year experience in a customer service position
 </li>
 </ul>
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; good oral and written skills
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 position:
 <ul>
 <li>
 Operational knowledge of front desk operations
 </li>
 <li>
 Luxury Hotel Experiences
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Brief knowledge of hotel operations &amp; Computer systems
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES:
 
 Computer literacy adapted to the field of training:
 <ul>
 <li>
 Knowledge in Microsoft Office (Word, Excel and PowerPoint)
 </li>
 <li>
 Knowledge of Opera
 </li>
 <li>
 Basic knowledge of Micros is a plus
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Enthusiastic
 </li>
 <li>
 Communicative
 </li>
 <li>
 Attentive
 </li>
 <li>
 Eager to learn
 
 
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
 
</div>

Front Office Agent - Egyptians Only

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.
 
 
 <ul>
 <li>
 Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department
 </li>
 <li>
 Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction
 </li>
 <li>
 Conduct daily "Guest Contacts" to identify and address any issues or concerns
 </li>
 <li>
 Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services
 </li>
 <li>
 Manage VIP procedures, including greeting and bidding farewell to VIP guests
 </li>
 <li>
 Prepare and distribute guest information materials about hotel activities and services
 </li>
 <li>
 Handle reservations for hotel restaurants and other amenities
 </li>
 <li>
 Monitor overall guest satisfaction and report observations to management
 </li>
 <li>
 Assist with lost and found procedures, ensuring proper documentation and return of items
 </li>
 <li>
 Provide guidance and support for guests experiencing health issues or emergencies
 </li>
 <li>
 Collaborate with all departments to ensure seamless guest experiences
 </li>
 <li>
 Participate in training programs and departmental meetings to stay updated on hotel policies and procedures
 </li>
 <li>
 Maintain a professional and well-groomed appearance at all times
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; higher education in hospitality or related field preferred
 </li>
 <li>
 Minimum of 2 years of experience in the hospitality industry, preferably in a guest relations role
 </li>
 <li>
 Fluency in English; proficiency in Arabic, German, French, or Russian is highly advantageous
 </li>
 <li>
 Excellent communication and interpersonal skills with a friendly and professional demeanor
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in MS Office applications and familiarity with hotel management software (e.g., Fidelio, Opera)
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple tasks simultaneously
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Demonstrated customer service orientation with a passion for exceeding guest expectations
 </li>
 <li>
 Ability to remain calm and composed in high-pressure situations
 </li>
 <li>
 Knowledge of local attractions, culture, and customs in Cairo and surrounding areas
 </li>
 <li>
 Adaptability to changing priorities and guest needs
 </li>
 <li>
 Team player with the ability to work collaboratively across departments
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Relations Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Reservation Agent
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Reservation Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About the role
Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
What You Will Do
<ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.
</li><li>To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
</li><li>To deal efficiently and politely with all telephone, email, internet, and &lsquo;in person&rsquo; enquiries
</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest
</li></ul>What You Bring &middot;
<ul><li>Previous Reservations and/or Front Office and High-Volume Call Centre
</li><li>Have English language proficiency.
</li><li>Preferred to have a bachelor&rsquo;s degree in hospitality/ business administration.
</li></ul>What We Offer:
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent training and development opportunities
</li></ul><ul><li>Complimentary dry cleaning for employee uniforms/ business attire.
</li></ul><ul><li>Complimentary employee meals
</li></ul><ul><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
</li></ul><ul><li>Dental and medical/disability/life insurance
</li></ul><ul><li>Retirement pension plan
</li></ul><ul><li>Employee service awards
</li></ul>Schedule &amp; Hours
Full&ndash;time job with 44 working hours a week.</div>

Reservation Agent

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Reception Agent 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
In 3-4 bullet points, showcase the benefits and perks of working at the property 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing: 
Greet, check-in, respond to requests and settle accounts while providing exceptional service 
Take initiative to add a personalized experience 
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling 
Qualifications 
Your experience and skills include: 
Service focused personality is essential 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

EN - Reception Agent

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
About The Role
Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
What Will You Do
1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. The ability to quote and be familiar with room and rate availability for current and future dates.
4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
6. The ability to handle guest problems or complaints.
What Will You Bring
1.Written, spoken and reading proficiency in the English language.
2. Hotel experience preferred.
3. Knowledge of Front Desk tasks.
4. Opera knowledge is an advantage.
5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
6. The ability to understand and comply with upscale luxuries Hotel operation standards.
What We Offer:
 
&bull; Competitive Salary, wages, and a comprehensive benefits package
&bull; Excellent Training and Development opportunities
&bull; Complimentary Dry Cleaning for Employee Uniforms
&bull; Complimentary Employee Meals</div>

Front Desk Agent

Explore 861+ Front office agent in Egypt this December. Find roles across top companies and apply now to boost your career.

861 front office agent jobs IN Egypt

Front Office Agent

Front Office Agent

Front Office Agent - Egyptians Only

Guest Relations Agent

Reservation Agent

EN - Reception Agent

Front Desk Agent