customer service representative Jobs in Egypt

customer service representative

sales executive

account manager

sales manager

sales representative

front office agent

Fairmont Nile City

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Fairmont Nile City Hotel is a luxury hotel located in Cairo, Egypt. Our mission is to provide exceptional service and create memorable experiences for our guests. We pride ourselves on our commitment to excellence and our vibrant culture that values teamwork, innovation, and respect.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Front Office Agent is responsible for providing outstanding customer service to our guests, ensuring a smooth check-in and check-out process, and addressing any inquiries or concerns they may have.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Greet and register guests, providing a warm and professional welcome.
 </li>
 <li>
 Perform check-in and check-out procedures accurately and efficiently.
 </li>
 <li>
 Handle guest inquiries and requests promptly and courteously.
 </li>
 <li>
 Manage reservations and room assignments using hotel management software.
 </li>
 <li>
 Process payments and maintain accurate financial records.
 </li>
 <li>
 Assist with currency exchange and safety deposit box services.
 </li>
 <li>
 Collaborate with other departments to ensure guest satisfaction.
 </li>
 <li>
 Promote hotel services and local attractions to enhance guest experience.
 </li>
 <li>
 Address and resolve guest complaints in a timely and professional manner.
 </li>
 <li>
 Maintain a clean and organized front desk area.
 </li>
 <li>
 Ensure compliance with hotel policies and safety procedures.
 </li>
 <li>
 Assist with night audit duties when assigned to evening shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Post-Secondary Education or relevant qualifications in Hotel Management.
 </li>
 <li>
 Strong written and verbal communication skills in English.
 </li>
 <li>
 Proficiency in hotel management software.
 </li>
 <li>
 Excellent customer service skills with a friendly and professional demeanor.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Basic math skills for handling financial transactions.
 </li>
 <li>
 Knowledge of local attractions and services in Cairo.
 </li>
 <li>
 Ability to work cohesively as part of a team.
 </li>
 <li>
 Cultural sensitivity and ability to work in a diverse environment.
 </li>
 <li>
 Problem-solving skills and ability to remain calm under pressure.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Previous experience in a hotel or customer service role.
 </li>
 <li>
 Familiarity with hotel management software.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 Fairmont Nile City Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
</div>

Front Office Agent

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.<ul><li>
Greet and register guests, providing a warm and professional welcome</li><li>
Perform check-in and check-out procedures accurately and efficiently</li><li>
Handle guest inquiries and requests promptly and courteously</li><li>
Manage reservations and room assignments using hotel management software</li><li>
Process payments and maintain accurate financial records</li><li>
Assist with currency exchange and safety deposit box services</li><li>
Collaborate with other departments to ensure guest satisfaction</li><li>
Promote hotel services and local attractions to enhance guest experience</li><li>
Address and resolve guest complaints in a timely and professional manner</li><li>
Maintain a clean and organized front desk area</li><li>
Ensure compliance with hotel policies and safety procedures</li><li>
Assist with night audit duties when assigned to evening shifts</li></ul> 

Qualifications 
<ul><li>
Post-Secondary Education or relevant qualifications in Hotel Management</li><li>
Strong written and verbal communication skills in English</li><li>
Proficiency in hotel management software</li><li>
Excellent customer service skills with a friendly and professional demeanor</li><li>
Ability to work efficiently in a fast-paced environment</li><li>
Strong attention to detail and organizational skills</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
Basic math skills for handling financial transactions</li><li>
Knowledge of local attractions and services in Cairo</li><li>
Ability to work cohesively as part of a team</li><li>
Cultural sensitivity and ability to work in a diverse environment</li><li>
Problem-solving skills and ability to remain calm under pressure</li></ul> 

Additional Information<div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Front office Agent

Hilton

<div>Front Office agent - Spanish Speaker
A Front Office agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As Front Office agent , you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Assist the Front Office Manager with daily Front Office operations</li><li>
Provide prompt service and actively seek opportunities to drive Guest satisfaction</li><li>
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments</li><li>
Manage, resolve or escalate any and all Guest complaints quickly</li><li>
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule</li><li>
Attend all Front Office meetings</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Serve your role and Team in an environmentally-conscience manner</li></ul>
What are we looking for? 
Front Office agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous customer service experience within the hotel/leisure/retail sector</li><li>
Excellent interpersonal and communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office agent - Spanish Speaker

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.<ul><li>
Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction</li><li>
Conduct daily &quot;Guest Contacts&quot; to identify and address any issues or concerns</li><li>
Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services</li><li>
Manage VIP procedures, including greeting and bidding farewell to VIP guests</li><li>
Prepare and distribute guest information materials about hotel activities and services</li><li>
Handle reservations for hotel restaurants and other amenities</li><li>
Monitor overall guest satisfaction and report observations to management</li><li>
Assist with lost and found procedures, ensuring proper documentation and return of items</li><li>
Provide guidance and support for guests experiencing health issues or emergencies</li><li>
Collaborate with all departments to ensure seamless guest experiences</li><li>
Participate in training programs and departmental meetings to stay updated on hotel policies and procedures</li><li>
Maintain a professional and well-groomed appearance at all times</li></ul><div> 
Qualifications</div> 
<ul><li>
High school diploma or equivalent required; higher education in hospitality or related field preferred</li><li>
Fluency in English; proficiency in Arabic, German, French, or Russian is highly advantageous</li><li>
Excellent communication and interpersonal skills with a friendly and professional demeanor</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in MS Office applications and familiarity with hotel management software (e.g., Fidelio, Opera)</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Demonstrated customer service orientation with a passion for exceeding guest expectations</li><li>
Ability to remain calm and composed in high-pressure situations</li><li>
Knowledge of local attractions, culture, and customs in Cairo and surrounding areas</li><li>
Adaptability to changing priorities and guest needs</li><li>
Team player with the ability to work collaboratively across departments</li></ul></div>

Guest Relations Agent

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.<ul><li>
Create, modify, and manage guest reservations with accuracy and attention to detail</li><li>
Handle group booking inquiries and coordinate group check-ins and check-outs</li><li>
Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor</li><li>
Anticipate guest needs and respond promptly to requests with a solution-oriented approach</li><li>
Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions</li><li>
Manage multiple tasks simultaneously while maintaining composure and professionalism</li><li>
Provide exceptional customer service by addressing guest concerns with empathy and decisiveness</li><li>
Communicate effectively with other departments to ensure seamless guest experiences</li><li>
Maintain organized records and ensure accurate documentation of all transactions</li><li>
Support team members and contribute to a positive, inclusive work environment</li><li>
Perform night shift rotations as needed to ensure continuous front desk coverage</li></ul><div> 
Qualifications</div> 
<ul><li>
Fluency in English with excellent verbal and written communication skills</li><li>
Proficiency in at least one additional language (Arabic, French, or German preferred)</li><li>
Strong interpersonal and people skills with a genuine passion for customer service</li><li>
Proven ability to remain calm, patient, and empathetic when handling challenging situations</li><li>
Excellent organizational and time management abilities</li><li>
Proficiency with computer systems and hotel Property Management Systems (PMS)</li><li>
Detail-oriented mindset with strong accuracy in data entry and record-keeping</li><li>
Ability to work flexibly, including night shifts and rotating schedules</li><li>
Team player mentality with collaborative spirit and supportive attitude</li><li>
Professional appearance and demeanor</li><li>
Conflict resolution and problem-solving capabilities</li><li>
Ability to multitask and prioritize effectively in a fast-paced environment</li><li>
Previous hospitality, front office, or customer service experience (preferred)</li><li>
Familiarity with reservation systems and hotel operations (preferred)</li></ul><div> 
Additional Information</div><div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Front Desk Agent

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
 </li>
 <li>
 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
 </li>
 <li>
 Update and maintain customer databases with accurate information.
 </li>
 <li>
 Collaborate with various departments to resolve customer issues and enhance service delivery.
 </li>
 <li>
 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
 </li>
 <li>
 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficient with office applications and customer relationship management (CRM) software.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Familiarity with voice and non-voice communication channels.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Net Salary 17000 EGP
 </li>
 <li>
 2 Days off
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Fully Paid Training
 </li>
 <li>
 Career Path Opportunities
 </li>
 </ul>
</div>

Back Office Agent (Voice & Non Voice / English account)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
About the location:
Nile side Egyptian glamour, a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.
Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
About the role:
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
<div><div>What you will do:
</div><div><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</li><li>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</li><li>Resolves guest complaints , and find opportunities to recognize and personalize the service
</li><li>experience for all guests 
</li></ul></div><div>What you bring :
</div><div><ul><li>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</li><li>Excellent interpersonal skills and communication skills
</li><li>Cross cultural sensitivity, and customer service orientation
</li><li>Guest centricity and understanding the importance of guest&rsquo;s preferences . 
</li></ul></div></div> 
What we offer: 
<div> 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals 
</li></ul></div>Schedule &amp; Hours:
Full&ndash;time job with 44 working hours a week.</div>

Front Desk Receptionist

Explore 700+ Front office agent in Egypt this February. Find roles across top companies and apply now to boost your career.