receptionist

administrative assistant

office administrator

executive assistant

front office supervisor

front office attendant

LEGOLAND® Dubai Resort

<div>
 
 
 Scope of work
 
 (JOB PURPOSE)
 
 
 The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 
 
 
 
 <ul>
 <li>
 Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
 </li>
 <li>
 Maintains and improves the quality of the guests experience
 </li>
 <li>
 Processes all payments according to established hotel requirements
 </li>
 <li>
 Provides information and assistance to all guests and visitors
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
 </li>
 <li>
 Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
 </li>
 <li>
 Assists guest services, housekeeping and maintenance staff with accommodating guest requests
 </li>
 <li>
 Creates a work environment that promotes teamwork, recognition and mutual respect.
 </li>
 <li>
 Maintains confidentiality of all guests
 </li>
 <li>
 Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
 </li>
 <li>
 Ability to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
 </li>
 <li>
 Maintains and controls safe while on duty, keeping detailed records of all transactions.
 </li>
 <li>
 Provides new hires with adequate training and ongoing training for all other front desk employees.
 </li>
 <li>
 Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
 </li>
 <li>
 Works diligently at continuously working with Front Office Manager on operation improvements.
 </li>
 <li>
 Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school diploma or equivalent experience required
 </li>
 <li>
 1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
 </li>
 <li>
 Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
 </li>
 <li>
 Provide excellent customer service and maintain a professional demeanor.
 </li>
 <li>
 Ability to communicate effectively with others both verbally and written.
 </li>
 <li>
 Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
 </li>
 <li>
 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Front Office Supervisor

Hilton

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

AccorHotel

<ul><li>Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction</li><li>Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity</li><li>Register and room all arrivals according to established procedures</li><li>Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Cash hotel guests personal and travelers checks and assist with currency exchange</li><li>Keep abreast of all modifications to accounting policies and procedures</li><li>Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Loyalty programs</li><li>Attend to guests complaints inquiries and requests in a timely and courteous manner</li><li>Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels</li><li>Perform the audit balances and prepare all works for audit in an orderly fashion</li><li>Maintain comprehensive knowledge of standard reservation procedures</li><li>Maintain exemplary department standards of behavior and appearance and attitude</li><li>Ensure that the front desk work area is kept clean and in an orderly state at all times</li><li>Conducts shift briefings to communicate hotel activities and operational requirements</li></ul>PERSONAL ATTRIBUTES<ul><li>Good written and verbal communication skills in English</li><li>Able to develop rapport with colleagues and management staff</li><li>Ability to work cohesively with coworkers as part of a team</li><li>Ability to focus attention on guest needs remaining calm and courteous at all times</li><li>Ability to promote positive relations with guests and patrons</li><li>Able to exercise good judgement with difficult guests</li><li>Understanding and ability to work in a multicultural environment</li></ul> Qualifications :<ul><li>Degree from School for Tourism & Hotel Management</li></ul>EXPERIENCE<ul><li>Minimum 3 5 years relevant experience with at least 2 year at a supervisory level</li></ul> Remote Work :No Employment Type :Fulltime

Al Hodood Technologies 

We are hiring for Chartered Flight AttendantRequirements 2-3 + years of experience as flight attendant in chartered / private flightsExcellent communication and hospitality skillsExposure in International travels is a plusHe/she should be able to manage the flight operations single handedlyValid US / Schengen visa is an added advantageSalary: TBDJob Types: Full-time, PermanentPay: AED10,000.00 - AED15,000.00 per month

Chartered flight attendant

Mandarin Oriental Hotel Group

Mandarin Oriental Downtown, Dubai is looking for a Spa Attendant to join our Spa &amp; Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences. About the job Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Attendant is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Attendant reports to Assistant Spa &amp; Fitness Manager. As a Spa Attendant, you will be responsible for the following duties: <ul> <li> Prepare and maintain all spa areas according to Mandarin Oriental s standards, ensuring cleanliness and readiness. </li> </ul> <ul> <li> Replenish consumables, manage supplies, and ensure all furniture, fixtures, and equipment are well-maintained and functional. </li> </ul> <ul> <li> Report any damage, breakages, or losses to management and coordinate necessary repairs or operational adjustments. </li> </ul> <ul> <li> Operate cleaning and maintenance equipment safely and follow established procedures. </li> </ul> <ul> <li> Ensure spa security and safety by locking access points after hours and monitoring electrical appliance use to prevent hazards. </li> </ul> <ul> <li> Complete shift checklists, stay updated on spa operations and promotions, and strictly adhere to health, safety, and hygiene regulations. </li> </ul> As a Spa Attendant, we expect from you: <ul> <li> Senior School qualification or equivalent is a must </li> </ul> <ul> <li> Hotel school graduates will be preferable </li> </ul> <ul> <li> Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel </li> </ul> <ul> <li> Previous work experience in Guest Services </li> </ul> <ul> <li> Previous experience working in the Middle East Region is an advantage </li> </ul> <ul> <li> Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings </li> </ul> Our commitment to you <ul> <li> Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. </li> </ul> <ul> <li> MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. </li> </ul> <ul> <li> Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. </li> </ul> <ul> <li> Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. </li> </ul> <ul> <li> A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel. </li> </ul> We re Fans. Are you?

Spa Attendant

Bab Al Shams Desert Resort

<div></div><div><div>Coordinator, Front Office 
(18717)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
The Front Office Coordinator serves as the primary point of contact for guests and supports overall front office operations. This role ensures smooth communication, efficient administrative processes . The Coordinator works closely with Front Office leadership, Rooms Division, and other operational departments to maintain seamless daily operations</div>
<div>
Key Duties and Responsibilities 
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond all email inquiries.</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To communicate all maintnance issues and address them accordingly.</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>Participates in Monthly Statistics and Reports.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li></ul></div>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Coordinator, Front Office

Aiwah Cleaning Services L.L.C

We&rsquo;re Hiring! Cleaner / Housekeeping Staff Own visa candidates preferablyLocation: Dubai Company: Aiwah Cleaning Services L.L.C Position: Cleaner / Housekeeping AttendantJob Responsibilities:<ul><li>Perform daily cleaning and sanitizing of assigned areas</li><li>Maintain cleanliness of restrooms, corridors, and other facilities</li><li>Handle waste disposal and ensure proper hygiene standards</li><li>Refill cleaning supplies and report any maintenance issues</li><li>Follow company cleaning and safety procedures</li></ul>Requirements:<ul><li>Previous experience in cleaning or housekeeping (preferred but not mandatory)</li><li>Good communication and teamwork skills</li><li>Attention to detail and a positive attitude</li><li>Must be available to work flexible shifts when required</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Company accommodation and transportation (if applicable)</li><li>Opportunities for growth and training</li></ul>How to Apply: Send your CV to: info@aiwahcleaningservices.comJob Type: Full-timePay: AED1,400.00 - AED2,500.00 per month

Cleaner/Housekeeping

Explore 2018+ Front office attendant in Dubai this January. Find roles across top companies and apply now to boost your career.

2018 front office attendant jobs IN Dubai

Front Office Supervisor

Front Office Supervisor

Front Office Supervisor

Chartered flight attendant

Spa Attendant

Coordinator, Front Office

Cleaner/Housekeeping