sales manager

operations manager

office manager

office administrator

general manager

front office director

The First Group

Job Description <div>
<div>
<div>
As the Director of Front Office Operations, you will be responsible for leading and orchestrating all aspects of the Front Office division including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction. Key Responsibilities: <ul> <li> Oversee the entire Front Office operation with a strong focus on service excellence, guest engagement, and operational innovation. </li> <li> Develop and implement strategies to continuously elevate the guest journey, from arrival to departure. </li> <li> Ensure all front office touchpoints align with brand standards and support the hotel s premium positioning. </li> <li> Lead, mentor, and empower a large and diverse team including department heads and supervisors across the Front Office spectrum. </li> <li> Conduct regular performance reviews, training plans, and succession planning initiatives. </li> <li> Foster a positive team culture driven by hospitality, service passion, and guest-centric values. </li> <li> Personally ensure high levels of guest satisfaction, resolving complex complaints and ensuring follow-up actions. </li> <li> Monitor online reputation platforms, guest feedback, and service audits to drive continuous improvement. </li> <li> Champion loyalty program engagement and personalization efforts. </li> <li> Drive efficiency across check-in/out, room allocation, lobby services, and guest movement. </li> <li> Maintain oversight of room inventory, upgrades, walk situations, and VIP pre-arrivals. </li> <li> Collaborate with Revenue, Sales, and Housekeeping to ensure seamless communication and revenue optimization. </li> <li> Ensure adherence to all regulatory, financial, and brand standards. </li> <li> Oversee departmental budgets, forecasts, and cost controls. </li> <li> Prepare and analyze reports on performance metrics, staffing, and guest feedback. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 8 10 years of progressive Front Office experience, with at least 3 5 years in a leadership/director role in a luxury hotel environment. </li> <li> Proven success managing large teams in complex operations. </li> <li> Excellent communication, problem-solving, and leadership skills. </li> <li> Strong knowledge of PMS (Opera Cloud preferred), Microsoft Office Suite, and guest experience platforms. </li> <li> Fluency in English; additional languages are an asset. </li> <li> Impeccable grooming, professionalism, and guest diplomacy.</li></ul></div></div></div>

Director of Front Office Operations

Accor Group

Job Title Front Office Executive Novotel &amp; Ibis Abu Dhabi Gate Hotels Abu Dhabi, UAE Job Description Front Office Executive Novotel &amp; Ibis Abu Dhabi Gate Hotels Abu Dhabi, UAE Position Overview Novotel &amp; Ibis Abu Dhabi Gate Hotels, part of the global Accor Group, are seeking an experienced Front Office Executive to deliver exceptional guest service, manage daily front desk operations, and ensure a smooth check-in and checkout experience. This role focuses on building strong guest relationships, optimizing occupancy, and ensuring service excellence in line with Accor s hospitality standards. Job Details Location: UAE Location City: Abu Dhabi Industry: Hospitality / Travel Function: Front Desk / Guest Services Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time Core Duties Welcome guests warmly and handle check-in and checkout procedures professionally. Maintain guest history records and follow up on guest requests to ensure satisfaction. Promote hotel services, facilities, and local attractions to enhance the guest experience. Handle wake-up calls, messages, and information requests promptly. Coordinate with other departments to ensure smooth guest service delivery. Resolve guest concerns professionally, escalating to supervisors when necessary. Prepare daily reports for arrivals, departures, VIPs, and in-house guests. Ensure compliance with hotel cash handling and credit policies. Maximize occupancy and room revenue through effective reservation handling. Apply knowledge of the local area to recommend activities, shopping, and cultural attractions. Candidate Requirements University degree in Hotel Management or related field. Minimum 3 years of experience in a similar role, preferably in 4-star or 5-star hotels. Proficiency in Opera PMS. Fluency in English; conversational Arabic preferred. Good health, professional grooming, and a customer-focused attitude. Strong communication, organizational, and problem-solving skills.

Front Office Executive

H J Properties

HJ Group is a leading diversified conglomerate with a strong presence across various sectors, including Real Estate, Food &amp; Beverage, Facility Management, Hospitality, and Services. Our commitment to innovation, operational excellence, and customer-centricity has set the stage for significant growth and expansion throughout the region.As the Receptionist at HJ Real Estates, you will be the first point of contact for our clients and visitors. Your primary responsibilities will include managing front desk operations, handling calls, and providing administrative support to our team. We are looking for a highly motivated individual with excellent communication skills and a passion for customer service.Key Responsibilities:<ul><li>Greet and welcome clients and visitors in a friendly and professional manner.</li><li>Answer and direct phone calls, take messages, and manage inquiries.</li><li>Maintain a clean and organized reception area.</li><li>Schedule appointments and manage calendars for team members.</li><li>Perform general administrative tasks, including data entry, filing, and managing correspondence.</li><li>Assist in preparing documents and presentations as needed.</li><li>Coordinate Office Supplies and manage inventory.</li><li>Support various departments with administrative tasks as required.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; additional certification in office management is a plus.</li><li>Proven experience as a receptionist or in a similar administrative role preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with technology.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to multitask and prioritize effectively in a fast-paced environment.</li><li>A positive attitude and a professional demeanor.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity for professional growth and development.</li><li>A supportive and dynamic work environment.</li><li>Company events and team-building activities.</li></ul>HJ Real Estates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-time

International Front Office Executive

One&Only Resorts

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

Mandarin Oriental Hotel Group

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.About The JobBased at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.As Duty Manager, you will be responsible for the following duties:To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office ManagerTo represent the hotel as a role model professionally, socially and ethically.To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilitiesAs a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.To record all happenings in the hotel in the form of the Duty Manager s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guestsTo provide training to all members of the team ensuring their consistent development and delivery of standards to our guestsTo welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and careTo encourage team members on collecting preferences from all guestsTo monitor data completeness and data security according to MOHG standards To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department. To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening againTo attend and hold hand over briefings to ensure consistent update of information for all team members.To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotelAssists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, DubaiTo perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office ManagerTo perform all tasks outlined in the DM task listTo monitor and follow up on open balancesTo encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategyTo assist the Front Office Manager in motivating, retaining and recruiting team membersTo plan the rota and assist the Front Office Manager with holiday requests and scheduling trainingTo attend any training deemed appropriate by your Head of Department.To perform any other projects and duties assigned by the Front Office Manager.In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team membersAs Duty Manager, We Expect From YouSenior High School qualification or equivalentDegree in Hospitality or Hotel Management is an advantageMinimum 2 years  experience working in a 5-star hotel environment.A minimum of 1 year of Duty Manager experience.Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.Previous experience working in the Middle East is an advantage.Hotel pre-opening experience is an advantage.Ability to understand guest needs and expectations and to deliver superior customer.Perform job with attention to details and the ability to organize and handle multiple tasks effectively.Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.Proven ability to successfully motivate and lead a team.Ability to plan and organize large projects.Ability to prepare departmental reports.

Duty Manager

Bab Al Shams Desert Resort

<div></div><div><div>Assistant Manager, Front Office 
(17769)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
To assist in managing and coordinating all responsibilities of the Reception, Guest Relations, Concierge, Duty Manager, Guest Transportation, Valet Parking, Data Entry, Al Dukan Gift Shop, Night, and Guest Service Centre operations. To ensure efficient, prompt, courteous, consistent quality and proactive service for all guests.</div><div> 

Key Duties and Responsibilities</div>
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To make sure that appropriate fire evacuation procedures are in place for all Front Office sections, that all Front Office employees are aware of them and that regular departmental fire drills are carried out</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Takes care of the front desk operation including guest registration, room assignment and check-out procedures.</li><li>Assists the Front Office Manager in employee related matters such as evaluations and consulting.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that other HoD&rsquo;s and Managers are fully informed about complaints/issues concerning their areas of responsibility</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To be consistently well groomed &amp; professional in appearance and to make sure that all Front Office employees on duty are correctly groomed and wearing the appropriate uniform and name badge at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To carry out Duty Manager shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management</li><li>Together with the Front Office Manager, to be overall responsible for the quality of the welcome received by our guests and visitors and to ensure that guests and visitors are welcomed warmly checked in/out correctly and efficiently and that all charges are added to guest bills correctly and speedily</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>To assist in managing and coordinating all group and VIP arrivals and stays, ensuring that Reservations, Guest Relations and Reception work together with all other hotel departments so that arrival, stay and departure of such guests run smoothly and according to the hotel&rsquo;s standards</li><li>Participates in Monthly Statistics and Reports.</li><li>Selects and blocks the Rooms For the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the proper preparation of Rooms.</li><li>Inspects the VIP's Arrival's Rooms Before arrival Time, and to Make sure that every thing is ready, by checking Fruit basket, amenities, Mini bar, etc.</li><li>Greets the VIP guests in the absence of the Front Office Manager, or when he delegate, and escort them to the Rooms.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To physically check &ldquo;out of order/out of service&rdquo; rooms during peak periods and to rectify an &ldquo;out of order&rdquo; room&rsquo;s status if possible and necessary</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times and to coach &amp; train all Front Office employees to do, too</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>Acts as the GHA Discovery champion of the property and is responsible for training of new joiners, as well refreshers and implementation of changes to the program</li><li>To assist in the preparation of the department&rsquo;s annual budgets, analyzing results and in implementing corrective actions if required</li><li>To assist in the control of departmental costs on an ongoing basis and in implementing corrective actions if required</li><li>To be involved in determining salaries &amp; bonuses for all Front Office employees and in the selection of CAPEX items for the department</li><li>To make sure that all Front Office working materials/equipment, areas, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification</li><li>To manage &amp; coordinate all book-outs to other properties ensuring that the right guests are picked and that the book-outs as well as the returns to our hotel of booked-out guests are handled according to our standards</li><li>To be fully aware of the hotel&rsquo;s credit policy and to make sure that all Front Office employees on duty are, too, and are adhering to all aspects of the credit policy at all times</li><li>To ensure that a full credit-limit check, including Paymasters, is carried out and followed up daily and to investigate and, if necessary, address all potential credit risks</li><li>To make sure that the registration card pits/buckets/files for all occupied rooms are checked daily for correctness of information on the registration card, billing backup and charge dockets and that all mistakes found are corrected immediately</li><li>To ensure that the end-of-shift banking/cashier closures for all Reception employees are checked thoroughly every day and that all mistakes are corrected immediately whenever possible</li><li>To assist the Front Office Manager in controlling all room rates and to approve all rate changes for in-house guests and to ensure that a daily rate discrepancies check is carried out and followed up</li><li>To liaise with the Revenue Manager and the Accounts Department to make sure that all &ldquo;no-show&rdquo; bookings are followed up properly and that &ldquo;no-show&rdquo; bookings are charged according to the hotel&rsquo;s standards</li><li>Together with the Front Office Manager, to control the opening of all House and PM accounts and to ensure that appropriate backup is in place for all such accounts, that they are followed up regularly and that any collection problems are brought to the attention of the Finance Department and the Director of Operations immediately</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests and communicate all information about incentive program results, etc. to the other HoD&rsquo;s and managers on a regular basis as appropriate</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Front Office

Loewe

<div>
 
 
 Being part of LOEWE
 
 gives you the opportunity of learning new things every day and working with people passionate about what they do, in a
 
 
 fast moving and ambitious company.
 
 
 
 
 
 As
 
 A Deputy Store Director,
 
 you will support the Store Director in seeking business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the clients' expectations.
 
 
 
 
 
 
 
 
 
 Your role will be:
 
 
 
 
 
 
 
 Team Management and Development
 
 
 <ul>
 <li>
 In partnership with the Store Manager/Director grow and develop the team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
 </li>
 <li>
 Identify, recruit, and develop talent, securing succession plans to enable this.
 </li>
 <li>
 Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
 </li>
 <li>
 Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
 </li>
 <li>
 In partnership with the Store Manager/Director set appropriate and effective team and individual goals; monitor, support and manage progress of these.
 </li>
 <li>
 Lead, inspire and coach Managers/Team Leaders to lead, develop and grow their business and people.
 </li>
 <li>
 Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
 </li>
 <li>
 Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.
 </li>
 </ul>
 
 
 
 
 
 Client Experience
 
 
 <ul>
 <li>
 Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony &ldquo;in the moment&rdquo;.
 </li>
 <li>
 Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
 </li>
 <li>
 Support the Store Manager/Director in building a client centric mindset within the store which focuses on always exceeding client expectations.
 </li>
 <li>
 Develop the customer database through optimizing data capture rate and integrity.
 </li>
 </ul>
 
 
 
 
 
 Business Development
 
 
 <ul>
 <li>
 Communicate to the Store Manager/Director what the store opportunities and priorities are, which can drive performance and enable the Store Manager/Director to develop strategic plans and actions; you will support implementing these actions.
 </li>
 <li>
 Identify and focus on categories to develop within the store, collaborating with the Store Manager/Director to ensure each category's potential is maximized.
 </li>
 <li>
 Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
 </li>
 <li>
 Understand the external competitive landscape and market trends; continually take steps to increase your knowledge and awareness.
 </li>
 <li>
 Analyze and monitor store level business performance, results and audits and develop actions as needed.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Full responsibility of all the Store and Team in the absence of the Store Manager/Director.
 </li>
 <li>
 Ensure that all store processes and procedures are harmonized to provide best in class client experience including:
 </li>
 <li>
 All Health &amp; Safety matters are adhered to.
 </li>
 <li>
 Store Facilities are maintained.
 </li>
 <li>
 Grooming Guidelines are respected.
 </li>
 <li>
 Effective collaboration between front and back of house teams and activities.
 </li>
 <li>
 Maintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented.
 </li>
 <li>
 Ensure the flawless implementation and adoption of the Retail tools and assets for FOH (front of house) and BOH (Back of House) client and user experience.
 </li>
 <li>
 Maintain inventory and be responsible for inventory management and accuracy.
 </li>
 <li>
 Additional duties and management responsibilities as required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What is important for the role:
 
 
 
 
 
 <ul>
 <li>
 Proven experience within a similar environment leading diverse people to success.
 </li>
 <li>
 Effective communication and interpersonal skills, valuing, and amplifying diversity.
 </li>
 <li>
 Leads with empathy and curiosity to listen and understand.
 </li>
 <li>
 Strong and demonstratable commercial acumen.
 </li>
 <li>
 Ability to be agile, creative, and commercial in solution development.
 </li>
 <li>
 Passionate and knowledgeable about our product and the industry.
 </li>
 <li>
 A Client centric mindset with a passion to exceed expectations.
 </li>
 <li>
 A committed Team Player, able and willing to collaborate with various stakeholders.
 </li>
 <li>
 A deep interest in Fashion, Art, and Culture.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Created in Spain in 1846, LOEWE approaches 180 years as one of the world&rsquo;s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
 
 
 
 
 
 LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand&rsquo;s belief in the importance of craft in today&rsquo;s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.
 
 
 
 
 
 At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.
 
 
 
 
</div>

Deputy Store Director

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