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customer experience operations unit manager

fulfillment center operation team lead

<div>
 <p>
  <strong>
   📣
  </strong>
  We&rsquo;re on a mission to build a seamless, fast, and high-performing fulfillment operation and we&rsquo;re looking for a dynamic Fulfillment Center Operation Team Lead to help us take our logistics excellence to the next level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   💼 What you&rsquo;ll do?
  </strong>
 </p>
 <ul>
  <li>
   Organize and optimize warehouse operations to ensure smooth and uninterrupted workflows.
  </li>
  <li>
   Manage material procurement, shipments, and warehouse inventory processes.
  </li>
  <li>
   Coordinate inbound, transfer, picking, and outbound processes to ensure accurate and timely dispatch.
  </li>
  <li>
   Monitor and report operational processes using logistics software and systems.
  </li>
  <li>
   Ensure warehouse layout, safety, and workflow compliance with company standards.
  </li>
  <li>
   Lead, train, and regularly evaluate team members.
  </li>
  <li>
   Measure, track, and report daily, weekly, monthly, and yearly performance of team members and recommend corrective actions to the manager when necessary.
  </li>
  <li>
   Participate in recruitment processes and provide candidate recommendations to the Operations Manager based on organizational needs.
  </li>
  <li>
   Oversee the use, protection, and assignment of IT equipment and assets within the team.
  </li>
  <li>
   Ensure compliance with Health &amp; Safety (HSE) rules; provide guidance and warnings when required.
  </li>
  <li>
   Attend HSE committee meetings and take action to implement decisions.
  </li>
  <li>
   Collaborate with other internal departments to support and enhance operational efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ✅Who you are?
  </strong>
 </p>
 <ul>
  <li>
   Graduate of relevant university departments.
  </li>
  <li>
   Minimum 5 years of experience in e-commerce, warehouse, or logistics operations.
  </li>
  <li>
   Proficient in MS Office applications.
  </li>
  <li>
   Holder of a B-class driver&rsquo;s license.
  </li>
  <li>
   Physically fit and able to travel when required.
  </li>
  <li>
   (For male candidates) No military obligation.
  </li>
  <li>
   Strong analytical thinking skills and a solution-oriented approach to operational processes.
  </li>
  <li>
   Experienced in team management with strong communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 </p>
 <p>
  <br/>
 </p>
 <p>
  https://n11scdn.akamaized.net/custom/upload/51/79/2889579912657586679.pdf
 </p>
</div>


Fulfillment Center Operation Team Lead

Netlog Logistics Group

<div>
 <p>
  QUALIFICATIONS AND JOB DESCRIPTION
 </p>
 <p>
  Netlog Logistics Group, consists of 18 leading companies and brands in the field of logistics in local, regional and global markets by offering their services. The Group continuous to grow rapidly and in a leading position of its sector. We are seeking Operations Manager in the logistics center of &Idot;stanbul/Esenyurt.
 </p>
 <p>
  The Operations Manager reports directly to the Coordinator of Region and must be a high-energy leader with the ability to direct a workforce in the fulfillment of orders for global key account. This includes managing inbound inventory, maintaining inventory, supervising pick/ pack operations and outbound shipments. This position also requires having a strong understanding of labor-management and forecasting.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  JOB RESPONSIBILITIES:
 </p>
 <ul>
  <li>
   Leading and directing fulfillment operations group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements, employee training and development,
  </li>
  <li>
   Working with the Operations Coordinator to influence corporate strategic plans,
  </li>
  <li>
   Working with functional leaders within the company to ensure compliance with company policy and procedures,
  </li>
  <li>
   Ensuring that the facility is compliance with ordinances, laws, and regulations,
  </li>
  <li>
   Ensuring the safety is the strongest part of our culture and environment within the facility at all times,
  </li>
  <li>
   Obtaining daily, monthly and annually goals for various productivity and quality levels,
  </li>
  <li>
   Leading the fulfillment group to operate in a cost-effective and competitive manner while driving improvement continuously,
  </li>
  <li>
   Managing, training and developing the facility managers and supervisors in the subjects of hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems or removing obstacles,
  </li>
  <li>
   Managing logistics operations and making sustainable development plans,
  </li>
  <li>
   Preparing daily, weekly and monthly logistics business follow-up reports,
  </li>
  <li>
   Preparing performance reports and ensuring team development and motivation accordingly,
  </li>
  <li>
   Planning needs such as human resources, equipment, and space based on efficiency,
  </li>
  <li>
   Actively working to reduce error rates, operation times and costs, consequently planning according to analysis,
  </li>
  <li>
   Actively managing operational planning,
  </li>
  <li>
   Guiding the processes and maintaining the operational quality standards, while simultaneously setting goals for improvement and managing projects.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS:
 </p>
 <ul>
  <li>
   7+ years of experience in people management,
  </li>
  <li>
   Must be a self-directed person with the ability to handle multiple tasks,
  </li>
  <li>
   Must have industry working knowledge of all areas in fulfillment: warehousing distribution, inbound/outbound, quality, B2C, B2B, WMS,
  </li>
  <li>
   Bachelor&rsquo;s degree is required,
  </li>
  <li>
   Excellent English skills.
  </li>
 </ul>
</div>


E-commerce Operations Manager

Samsung Electronics

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
  </li>
  <li>
   Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
  </li>
  <li>
   Guiding Vendors to be aligned with the Samsung Quality Culture
  </li>
  <li>
   Supporting system implementation tasks and task tracking
  </li>
  <li>
   Collecting and analyzing Call Center data and detect areas of improvements
  </li>
  <li>
   Budget management and follow-up of the Call Center
  </li>
  <li>
   Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
  </li>
  <li>
   Sharing the reports on the performance and target success of the Call Center with the senior management
  </li>
  <li>
   To make suggestions for improvement of end-to-end service quality
  </li>
  <li>
   Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
  </li>
  <li>
   Ensuring Customer Satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree is a must
  </li>
  <li>
   At least 8 years of experience in call center management, consumer electronics sector is a plus
  </li>
  <li>
   Call center technologies and CRM/Voice infrastructure system implementation is a plus
  </li>
  <li>
   Experience in call center quality improvement operations is a plus
  </li>
  <li>
   Experienced in team management, performance monitoring, process development/improvement
  </li>
  <li>
   Able to analyze data and have high reporting &amp; presentation skills
  </li>
  <li>
   Adopting customer and solution-oriented working as a principle
  </li>
  <li>
   Fluency in English is a must
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Manager

Signify

<div></div><div><div>Istanbul, T&uuml;rkiye
</div><div><div>Category</div>
 Supply Chain Management
</div><div><div>Posted Date
 </div>12/11/2025
</div><div><div>Job Id</div>
 361411</div></div>
<br><div><h2 class="jobSectionHeader"><b>About Signify</b></h2><p>
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
</p><p>At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
</p><p></p><p>Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world.</p><p></p><h2 class="jobSectionHeader"><b>
More about the role</b></h2><p>
As a Fulfillment Planner you will be responsible for managing the end-to-end supply chain operations for make-to-order products, ensuring timely delivery by coordinating with factories and addressing urgent demands from sales teams.</p><p></p><p>
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:</p><ul><li><p>
Handle E2E Supply Planning Operations for a Drop Ship (Direct Delivery) model - including PO Placement, Payment terms, Shipment Planning as per Customer request, Documentation arrangement for Import / export clearance.</p></li><li><p>
Develop the 18-month rolling 12NC baseline forecast, manage planning parameters, and maintain a supply plan that optimizes inventory levels, manufacturing capacities, and supplier lead times in collaboration with the RSIM. Prepare intake plans for the full planning horizon. The candidate should have hands on knowledge of IBP modules.</p></li><li><p>
Own the MTS/MTO PO fulfillment cycle from requisition through Goods Receipt to customer delivery. Ensure the availability, quality, and consistency of the planning parameters for the product portfolio plan</p></li><li><p>
Drive resolution of structural customer service issues in collaboration with the CFH team. Identify and share with the business any changes to the MTS/MTO supply plan or potential risks/opportunities</p></li><li><p>
Analyze fulfillment performance, implement cost-saving initiatives, and enhance operational efficiency on the volume/frequency of replenishment</p></li><li><p>
Communicate effectively with internal stakeholders and external vendors to resolve issues as needed</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
More about you</b></h2><ul><li><p>
Bachelor's degree in Supply Chain Management / Logistics or other relevant discipline</p></li><li><p>
4-5 years experience in order handling roles or sales background to understand customer pain points and manage factory operations</p></li><li><p>
Experience in managing supply or factory operations is beneficial to challenge and understand factory processes</p></li><li><p>
It is a requirement that you have a working knowledge of SAP, preferably SAP HANA, and IBP (Integrated Business Planning)</p></li><li><p>
Strong operational experience, particularly in handling pressure-heavy roles where they need to manage factories and sales teams effectively</p></li><li><p>
You must be fluent in both Turkish and English to communicate effectively with local factories and the broader team</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Everything we&rsquo;ll do for you</b></h2><p>
We&rsquo;re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.</p><p></p><p>
See #SignifyLife through the eyes of our employees!</p><p></p><h2 class="jobSectionHeader"><b><br>
Our process</b></h2><p>
Join us in transforming our industry and making a positive impact on the environment and society. Apply now to become a part of our positive, high-energy team at Signify. We kindly ask you to apply through our Signify career site. After a pre-selection process based on your CV, you will be invited for a video interview and after successful review, a business interview.</p><p></p><p>
We kindly ask you to upload your resume in English.</p><p></p><p>
Come join us, and together we can light the way.</p></div>

Fulfillment Planner

Avnet

<div><div><div><div><div><div><div><div><div>EBV Elektronik</div><div></div><div>
EBV Elektronik, an Avnet company, is one of Europe's leading distributors for semiconductor products with almost 900 employees. For more than 50 years, we have been making our customers and manufacturers successful - every day. How do we do that? Through our employees:</div><ul><li><div>
Passion and competence</div></li><li><div>
Ownership and trust</div></li><li><div>
Learning and growing</div></li><li><div>
Diversified teams and strong individuals</div></li></ul><div><br>
<br>
For us, every job is much more than just a task.</div></div></div></div></div></div></div></div><div></div><div>
We are looking for a motivated and proactive Inside Sales Representative to join our team! This role combines sales, customer service, and technical knowledge to deliver exceptional solutions to new and existing customers. You will build strong relationships, identify sales opportunities, and ensure a positive customer experience through various communication channels (phone, email, portals).</div><div><br>
What you will be doing:</div><ul><li><div>
Develop and maintain trusted relationships with assigned customers/accounts.</div></li><li><div>
Respond promptly and accurately to customer inquiries.</div></li><li><div>
Monitor and follow up on sales activities from initial contact to order fulfillment.</div></li><li><div>
Prepare quotes, pricing details, and product information.</div></li><li><div>
Collaborate with internal teams (sales, procurement, logistics) to ensure seamless service.</div></li><li><div>
Drive revenue growth and help achieve financial targets.</div></li></ul><div><br>
Requirements:</div><ul><li>
Fluency in English knowledge - oral and written</li><li>
3-4 years experience from same/similar industry</li><li>
University degree</li><li>
Proactiveness</li><li>
Knowledge of Microsoft tools</li><li>
Knowledge of SAP would be considered advantage</li></ul><div></div><div>
What's in it for you:</div><ul><li>
Private medical insurance</li><li>
Meal voucher</li><li>
Commuting allowance</li><li>
Hybrid way of working</li><li>
and more...</li></ul><div></div><div>
#LI-EBV</div><div></div><div><div><div><div><div><div><div><div><br>
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.</div></div></div></div></div></div></div></div><div><br>
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants &ndash; <div>hrnow@avnet.com</div>, Asia applicants - <div>hrnow.asia@avnet.com</div>, EMEA applicants - <div>hrnow.EMEA@avnet.eu</div>.</div><div></div><div><div>
Job Applicant EMEA Imprint</div></div></div>

EBV Inside Sales Representative

Siemens

<div>
 We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)
  </li>
  <li>
   Minimum 10 years of experience in services, customer support or technical operations
  </li>
  <li>
   Proven experience in managing multiple teams and complex operational structures
  </li>
  <li>
   Strong background in process management and operational excellence
  </li>
  <li>
   Customer-oriented mindset with excellent communication and stakeholder management skills
  </li>
  <li>
   Strong analytical thinking, problem-solving, and decision-making capabilities
  </li>
  <li>
   Fluency in English (written and spoken)
  </li>
  <li>
   Experience with SAP, CRM, and similar enterprise systems is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams
  </li>
  <li>
   Leadership of Service Coordination Center and Technical Support Units
  </li>
  <li>
   Management of the Sitrain Unit, operational and P&amp;L responsibility
  </li>
  <li>
   Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)
  </li>
  <li>
   Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)
  </li>
  <li>
   Responsibility for Installed Base (I-Base) management, including data accuracy
  </li>
  <li>
   Leading continuous improvement, digitalization, and customer experience initiatives
  </li>
  <li>
   Providing regular reports, insights, and strategic input to customer services management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speaking up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
 <br/>
 <br/>
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 <br/>
 <br/>
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 <br/>
 <br/>
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
 <br/>
 <br/>
 Please find more information from our web site:
 <br/>
 <br/>
 https://new.siemens.com/tr/tr.html
 <br/>
 <br/>
</div>


Operation Support Manager

FreshDirect

<div>
 <strong>
  Brief Description
  <br/>
  <br/>
 </strong>
 <strong>
  Product Designer
  <br/>
  <br/>
 </strong>
 Join FreshDirect&rsquo;s tech and product teams in Istanbul. FreshDirect has been New York&rsquo;s most trusted online grocery brand for over 20 years. Our name is well known across the city, and our delivery trucks are seen in every neighborhood. As a sponsor of the New York Yankees, we are proudly connected to the city and its culture.
 <br/>
 <br/>
 We deliver the freshest, highest-quality groceries and food in New York. Imagine fish caught in Iceland, served on a dinner table the next day. With more than 12,000 products&mdash;many only available on FreshDirect&mdash;we bring both everyday groceries and rare produce directly to New Yorkers&rsquo; homes. Our team of 3,000 people works out of a 60,000 m&sup2; fulfillment center only minutes from Manhattan. FreshDirect is more than a delivery service&mdash;it&rsquo;s part of daily life in the city.
 <br/>
 <br/>
 Our tech and product teams are what make this possible. Now, we&rsquo;re growing our team in Istanbul to improve the experience even further&mdash;through our website, mobile apps, and the systems behind logistics, personalization, and AI. Whether you're launching a new feature or improving performance, your work will directly impact how New Yorkers buy their food.
 <br/>
 <br/>
 FreshDirect is owned by the founders of BiTaksi and Getir&mdash;companies known for combining operations and technology at scale. Our Istanbul office is a villa in Levent&mdash;the same place where Getir began. We offer a focused but fun environment where founders are close by and ideas move fast. You&rsquo;ll collaborate with our New York team and will visit our New York offices from time to time. Join us to build products and new technologies that serve millions of people every day.
 <br/>
 <br/>
 <strong>
  Expected Experience:
 </strong>
 4+ years in Product/UX Design
 <br/>
 <br/>
 <strong>
  Responsibilities, And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product &amp; Experience Design: Deliver user flows, wireframes, prototypes, and polished UI for key features across web and mobile platforms
  </li>
  <li>
   User Research &amp; Discovery: Conduct surveys, interviews, and usability tests, translating data into actionable insights and product opportunities
  </li>
  <li>
   Cross-Functional Collaboration: Work closely with product and engineering teams to define requirements, align on solutions and communicate design decisions clearly to stakeholders
  </li>
  <li>
   User Advocacy: Champion the users&rsquo; needs throughout the product development lifecycle, ensuring designs meet accessibility standards and serve a diverse set of customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience in UX, UI, or Product Design, ideally in consumer-facing digital products
  </li>
  <li>
   Proficiency with Figma and modern prototyping tools
  </li>
  <li>
   Strong portfolio demonstrating end-to-end product thinking, high-quality execution, and measurable impact
  </li>
  <li>
   Experience working in agile, cross-functional product teams
  </li>
  <li>
   Strong communication skills and comfort presenting to leadership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This role will be ONSITE in Istanbul, Turkey
  <br/>
  <br/>
 </strong>
</div>


Product Designer

Explore 1088+ Fulfillment center operation team lead in House Jobs In House Jobs In House Jobs In Istanbul this January. Find roles across top companies and apply now to boost your career.