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order management specialist Jobs in Cairo Egypt

order management specialist

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content team leader

fulfillment team member quality packing

WOROOD

<div>
 Fulfillment Team
 
 
 Job Title: Fulfillment Team
 
 
 Department: Operations
 
 
 
 Job Purpose
 
 
 
 The Fulfillment Team is responsible for managing all order handling processes from receiving orders to preparing, packing, and ensuring accurate and timely dispatch to customers. Their role is essential for maintaining smooth operational flow and delivering excellent customer experience.
 
 
 Key Responsibilities
 
 
 1. Order Processing
 
 
 <ul>
 <li>
 Receive daily orders from system dispatcher team.
 </li>
 <li>
 Prioritize orders based on time, urgency, and shipping method.
 </li>
 <li>
 Coordinate with the system dispatcher team for any unclear or special-order notes.
 
 
 
 </li>
 </ul>
 2. Picking &amp; Sorting
 
 
 <ul>
 <li>
 Pick items accurately according to order details.
 </li>
 <li>
 Sort products-based type, and collection to ensure correct selection.
 </li>
 <li>
 Follow product handling guidelines to protect delicate fabrics (scarves).
 
 
 
 </li>
 </ul>
 3. Quality Check (Primary Level QC)
 
 
 <ul>
 <li>
 Inspect items before packing to ensure no defects, stains, or mismatches.
 </li>
 <li>
 Verify order accuracy (product, color, quantity).
 
 
 
 </li>
 </ul>
 4. Packing &amp; Labeling
 
 
 <ul>
 <li>
 Pack products using WOROOD packaging standards.
 </li>
 <li>
 Seal orders professionally to enhance customer experience.
 </li>
 <li>
 attach shipping labels accurately.
 
 
 
 </li>
 </ul>
 5. Dispatch &amp; Handover
 
 
 <ul>
 <li>
 Hand over shipments to courier on time.
 </li>
 <li>
 Track daily shipment movement with Operation Specialist.
 
 
 
 </li>
 </ul>
 6. Inventory Support
 
 
 <ul>
 <li>
 Coordinate with warehouse for items or discrepancies immediately.
 
 
 
 </li>
 </ul>
 7. Returns &amp; Exchanges Support
 
 
 <ul>
 <li>
 Receive returned orders and prepare them for inspection.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in fulfillment, warehouse, or retail preferred.
 </li>
 <li>
 Strong attention to detail and product accuracy.
 </li>
 <li>
 Ability to work in a fast-paced operational environment.
 </li>
 <li>
 Basic computer skills (for order system usage).
 </li>
 <li>
 Physical ability to handle product movement and packing tasks.
 </li>
 <li>
 Teamwork, punctuality, and strong commitment to deadlines.
 </li>
 <li>
 Work schedule: 5 working days per week, with Thursday and Saturday on a rotational basis
 
 </li>
 </ul>
</div>

Fulfillment Team Member ( Quality & Packing )

<div>
 The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.
 
 
 Core Responsibilities
 
 
 1. Daily Operations Management
 
 
 <ul>
 <li>
 Oversee end-to-end order processing from order release to final dispatch
 </li>
 <li>
 Ensure daily dispatch targets are met based on order volume and SLAs
 </li>
 <li>
 Plan manpower allocation according to workload and peak periods
 </li>
 <li>
 Monitor workflow efficiency and remove operational bottlenecks
 </li>
 <li>
 Ensure system data accuracy (order status, inventory movement, dispatch confirmation)
 
 
 
 </li>
 </ul>
 2. Team Leadership &amp; Supervision
 
 
 <ul>
 <li>
 Supervise Operations Specialists, Fulfillment, Packing, and QC teams
 </li>
 <li>
 Assign daily tasks and clearly communicate priorities and deadlines
 </li>
 <li>
 Conduct daily briefings and end-of-day reviews
 </li>
 <li>
 Coach team members to improve productivity and accuracy
 </li>
 <li>
 Manage attendance, shifts, rotations, and task coverage
 
 
 
 </li>
 </ul>
 3. Quality Control &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all orders meet company quality, packing, and branding standards
 </li>
 <li>
 Reduce picking, packing, and dispatch errors
 </li>
 <li>
 Implement and enforce SOPs and operational guidelines
 </li>
 <li>
 Conduct random audits on packed and dispatched orders
 </li>
 <li>
 Ensure health, safety, and warehouse compliance standards are followed
 
 
 
 </li>
 </ul>
 4. Performance Monitoring &amp; KPIs
 
 
 <ul>
 <li>
 Track and analyze KPIs such as:
 </li>
 <li>
 Orders dispatched per day
 </li>
 <li>
 Order accuracy rate
 </li>
 <li>
 Team productivity and efficiency
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports
 </li>
 <li>
 Identify performance gaps and create corrective action plans
 
 
 
 </li>
 </ul>
 5. Process Improvement &amp; Optimization
 
 
 <ul>
 <li>
 Identify inefficiencies in workflows and propose improvements
 </li>
 <li>
 Support automation, system upgrades, and process standardization
 </li>
 <li>
 Reduce operational costs without impacting quality or delivery timelines
 </li>
 <li>
 Improve space utilization and picking/packing flow
 
 
 
 </li>
 </ul>
 6. Cross-Functional Coordination
 
 
 <ul>
 <li>
 Coordinate with Customer Service to resolve order issues and escalations
 </li>
 <li>
 Work closely with Inventory, IT, and Finance teams to ensure data alignment
 </li>
 <li>
 Communicate operational risks and capacity constraints to management
 </li>
 <li>
 Support sales campaigns and promotions by planning operational capacity
 
 
 
 </li>
 </ul>
 7. Problem Solving &amp; Escalation
 
 
 <ul>
 <li>
 Act as the first escalation point for operational issues
 </li>
 <li>
 Resolve urgent order delays, manpower shortages, and system errors
 </li>
 <li>
 Take immediate corrective actions during peak periods
 </li>
 <li>
 Ensure minimal operational disruption during crises
 
 
 
 </li>
 </ul>
 Authority &amp; Decision-Making
 
 
 <ul>
 <li>
 Allocate manpower and assign shifts within approved limits
 </li>
 <li>
 Approve task re-prioritization based on operational needs
 </li>
 <li>
 Recommend hiring, training, or disciplinary actions
 </li>
 <li>
 Escalate critical risks and resource gaps to Operations Manager
 
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelors degree in Operations, Supply Chain, Business Administration, or related field
 </li>
 <li>
 3&ndash;5 years of experience in operations, fulfillment, or logistics
 </li>
 <li>
 Minimum 1&ndash;2 years in a supervisory or team leadership role
 </li>
 <li>
 Strong leadership, communication, and decision-making skills
 </li>
 <li>
 Preferred Experience with OMS, WMS, or ERP systems
 </li>
 <li>
 Strong analytical and reporting skills
 </li>
 <li>
 Ability to work under pressure in high-volume environments
 
 
 
 </li>
 </ul>
 Work Schedule
 
 
 <ul>
 <li>
 5 working days per week
 </li>
 <li>
 Thursday and Saturday are rotational working days, based on operational needs
 
 </li>
 </ul>
</div>

Operations Team Lead

Cave

<div>
 
 
 Company Description
 
 
 
 Cave is a fast-growing Egyptian streetwear brand founded in 2021 with a vision to redefine the local fashion scene by delivering premium-quality products at accessible price points. Built around a deep understanding of the new generation, Cave creates collections that blend global streetwear aesthetics with local culture, offering pieces that reflect individuality, comfort, and identity.
 
 
 In a short time, the brand has established a strong presence across both digital and physical channels, building a loyal community and expanding into leading concept stores across Egypt. Known for its ability to balance trend, quality, and affordability, Cave consistently ranks among top-performing brands within its partner network.
 
 
 Today, Cave represents more than just fashion &mdash; it is a lifestyle brand driven by creativity, community, and continuous growth, with ambitions to shape the future of streetwear in Egypt and beyond
 
 
 
 
 
 
 Role Description
 
 
 
 The Operation Supervisor plays a critical role in ensuring seamless coordination across all operational functions within Cave. Acting as the central point of communication between warehouse, packing, offline distribution, showrooms, and manufacturing, this role ensures efficient product flow, system accuracy, and execution excellence.
 
 
 The position also oversees product management on the ERP system (Odoo), ensuring all operational activities are aligned, tracked, and optimized to support the company&rsquo;s rapid growth and brand positioning in the market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Act as the main point of coordination between warehouse, packing, offline distribution, showrooms, and factory operations.
 
 
 &bull; Oversee the full product lifecycle from production to final delivery across all channels.
 
 
 &bull; Manage and monitor all product-related activities on Odoo ERP system, ensuring accuracy of data, stock movements, and product availability.
 
 
 &bull; Supervise and follow up with department supervisors (warehouse, packing, offline, etc.) to ensure smooth daily operations and alignment.
 
 
 &bull; Ensure timely and accurate transfer of products between warehouse and showrooms.
 
 
 &bull; Monitor stock levels, identify gaps, and coordinate with relevant teams to avoid shortages or overstocking.
 
 
 &bull; Follow up on production timelines with the factory to ensure on-time delivery of collections.
 
 
 &bull; Ensure proper execution of packing and dispatching processes in line with company standards.
 
 
 &bull; Identify operational inefficiencies and propose solutions to improve workflow and productivity.
 
 
 &bull; Prepare and analyze operational reports related to stock, transfers, and performance.
 
 
 &bull; Ensure all operations are aligned with the brand&rsquo;s quality standards and customer experience expectations.
 
 <ul>
 <li>
 &bull; Act as a second line of responsibility in the absence of the business owner, ensuring continuity of operations.
 </li>
 </ul>
</div>

Operation Supervisor

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Global Specialty Fulfillment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
 
 
 Join the Unified Alternative Fulfillment (UAF) team a Program Analyst. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up &amp; monitor operations.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Deep Dive of Key Metrics and Data Analysis
 </li>
 <li>
 Identify useful data accumulated from multiple sources and take necessary actions
 </li>
 <li>
 Foresee implications based on current data and trends
 </li>
 <li>
 Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
 </li>
 <li>
 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Analyze data and propose features focusing on improving the Seller/Vendor experience
 
 
 </li>
 </ul>
 A day in the life
 
 
 As a Program Analyst, you&rsquo;ll drive and manage the implementation of creative, data-driven change in Amazon, supporting improvement projects and programs. Some Program Analyst are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
 
 
 Program Analyst have significant responsibilities, and you&rsquo;ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
 
 
 
 About The Team
 
 
 
 The Global Specialty Fulfillment (GSF) organization covers specialized function such as Heavy and Bulky fulfillment network, Ultra Fast grocery deliveries and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from our vendor/ seller warehouse, offering millions of new selection while holding the same Prime bar of customer experience (CX) as provided by Amazon FCs.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Knowledge of city topography and road network
 </li>
 <li>
 Experience in e-commerce, retail or advertising
 </li>
 <li>
 Experience with Microsoft Office products and applications
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of manufacturing or customer-facing environment experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A10377941
</div>

Program Analyst, Global Speciality Fulfillment (GSF)

<div>
 
 Description
 
 
 
 If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to front line management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 </li>
 <li>
 Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
 
 
 </li>
 </ul>
 A day in the life
 
 
 You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3184808
</div>

Operations Supervisor , East Cairo AMZL

Agthia Group PJSC

<div>
 
 
 Role Purpose:
 
 
 
 Execute and manage the end-to-end direct procurement operation cycle for raw materials, packaging, and production inputs, ensuring timely supply at optimal cost and quality. The role is responsible for supporting the Procurement Manager in all the procurement operations, supplier coordination, purchase order processing, operations negotiation, and compliance with company policies, delegation of authority (DOA), and applicable regulations within an FMCG manufacturing environment.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 1- Direct Material Purchasing &amp; PO Management
 
 
 <ul>
 <li>
 Process purchase requisitions (PRs) and convert to purchase orders (POs) within defined SLA timelines
 </li>
 <li>
 Obtain and compare/ validate supplier quotations from the strategic sourcing team, specifications, lead times, and payment terms.
 </li>
 <li>
 Place and follow up on purchase orders for raw materials, packaging, and procurement operation inputs to ensure on time delivery
 </li>
 </ul>
 
 
 
 
 
 2- Supplier Coordination &amp; Records Management
 
 
 <ul>
 <li>
 Evaluate existing suppliers based on price, quality, capacity, reliability, and compliance criteria
 </li>
 <li>
 Maintain day-to-day communication with assigned suppliers to resolve delivery, quality, and invoicing issues
 </li>
 <li>
 Maintain and regularly update the approved supplier list (ASL) and supplier master data in Oracle
 </li>
 <li>
 Escalate supplier performance issues to the Procurement Manager for corrective action
 </li>
 </ul>
 
 
 
 
 
 3- Governance, Compliance &amp; DOA
 
 
 <ul>
 <li>
 Ensure all procurement activities comply with company procurement policy, DOA, and SOPs
 </li>
 <li>
 Maintain complete and audit-ready procurement documentation (quotation comparisons, approval records, contracts)
 </li>
 <li>
 Coordinate settlement with Finance within agreed payment terms
 </li>
 <li>
 Operate within the ERP system (Oracle) for all transactional procurement activities
 </li>
 </ul>
 
 
 
 
 
 4- Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare periodic procurement reports: PO/PR compliance, KPI tracking, spend analysis, fulfillment rates, and importation status
 </li>
 <li>
 Track Purchase Price Variance (PPV) and flag deviations for management review
 </li>
 <li>
 Support the Procurement Manager with data compilation and reporting for management reviews
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain management, Business Administration, Commerce, Engineering, or equivalent
 </li>
 <li>
 2&ndash;3 years of relevant experience in direct procurement within FMCG, food manufacturing, or related industries
 </li>
 <li>
 Hands-on experience with ERP systems (Oracle preferred)
 </li>
 <li>
 Experience in raw material and packaging sourcing for food / FMCG production
 </li>
 </ul>
 
 
</div>

Procurement Specialist

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 Focal Point of Contact with clients for freight related requests. Follow the end-to-end customer profile and maintain existing business. Procure the best rates from the airlines after identifying the best solution for the customer.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Coordinate with sales team, agents &amp; Aramex offices to ensure all RFQ&rsquo;s are answered &amp; ensure to achieve their target.
 </li>
 <li>
 Communicate to sales, agents &amp; Aramex offices for any new offers and/or promotions that customers can benefit from.
 </li>
 <li>
 Approach airline &amp; vendors for net cost.
 </li>
 <li>
 Negotiate &amp; follow the airlines policies, trucker, clearance vendors &amp; push to for reduced costs.
 </li>
 <li>
 Maintain good relationship with vendors (airlines, trucking suppliers, packing companies) for proper handling.
 </li>
 <li>
 Up-load all quotations on system.
 </li>
 <li>
 Follow day to day shipments with airlines &amp; vendors.
 </li>
 <li>
 Follow the payment flow to airlines &amp; vendors in case any delays or discrepancies.
 </li>
 <li>
 Interfere with accounting team to facilitate any payment issues for vendors &amp; airlines.
 </li>
 <li>
 Follow the files closing closely with invoicing &amp; settle the cases showing losses or agents debates.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in logistics field will be preferable.
 </li>
 <li>
 2-3&nbsp;years relevant working experience freight forwarder (Export Air freight Sector is a must).
 </li>
 <li>
 Minimum 2 year experience with directly handling airline bookings.
 </li>
 <li>
 Good working knowledge in MS Office applications, especially MS Word and MS Excel. Knowledge in MS Access is a plus.
 </li>
 <li>
 Excellent knowledge of MS Excel intermediates to advance formulas and macros.
 </li>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong coordination skills among various work groups and with different levels.
 </li>
 <li>
 Good organizational and problem-solving skills.
 </li>
 <li>
 Proactive team player and able to work in a fast-paced environment.
 </li>
 <li>
 Flexibility to do overtime during certain time of the year.
 </li>
 <li>
 Work location in airport, so preferred residential nearby.
 </li>
 </ul>
</div>

Senior Air Freight Specialist

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