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client engagement representative (events, sports & hospitality) Jobs in Dubai

client engagement representative (events, sports & hospitality)

group reservation agent

The First Group Hospitality

<div>Overview:

About The First Collection: 
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.
About The First Collection at Jumeirah Village Circle: 
Located in the welcoming community of Jumeirah Village Circle, The First Collection at Jumeirah Village Circle, part of the Tribute Portfolio, is a stylish urban retreat with 491 rooms, providing a gateway to Dubai&rsquo;s attractions. Guests can experience top amenities, from the award-winning Risen Caf&eacute; &amp; Artisanal Bakery to an outdoor pool, gym, and spa. Exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beach club experiences enhances each stay, creating an unforgettable experience.
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description:
<div>
The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.</div><div></div><div> 
Key Responsibilities:</div><div></div><ul><li> 
Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.</li><li>Create, maintain, and update group room blocks in the hotel Property Management System (PMS).</li><li>Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests</li><li>Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.</li><li>Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.</li><li>Respond promptly and professionally to internal and external inquiries related to group reservations.</li><li>Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.</li><li>Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.</li><li>Ensure compliance with hotel policies, brand standards, and revenue management strategies.</li><li>Maintain accurate records and documentation for all group reservations.</li></ul>
Desired Skill &amp; Expertise:
<div>
Qualifications &amp; Skills:</div><div></div><ul><li> 
Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.</li><li>Strong customer service skills with a professional and courteous demeanour.</li><li>Ability to work collaboratively with hotel sales, front office, and operational teams.</li></ul></div>

Group Reservation Agent

Marriott International

<div>Additional Information 
Job Number26209761 
Job CategoryReservations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Ensure effective operation of the Reservations department in meeting the business goals of the hotel.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance. Continue to capture best current practice in new LSOPs.
 </li>
 <li>
 Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.
 </li>
 <li>
 Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.
 </li>
 <li>
 Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.
 </li>
 <li>
 Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.
 </li>
 <li>
 Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation team member in order to achieve target.
 </li>
 <li>
 To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.
 </li>
 <li>
 Ensure Booking Status is constantly up to date; no back log of reservations, reservations without guest names, unattended tentative/guaranteed group blocks.
 </li>
 <li>
 Responsible for the administration of the Assistant Reservation Manager, Reservation Supervisor, Reservation Agents.
 </li>
 <li>
 Ensure all team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel.
 </li>
 <li>
 Submit requested reports and information to regional/corporate office in a timely manner.
 </li>
 <li>
 Provide all team members with appropriate coaching and counseling, support and guidance.
 </li>
 <li>
 Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department for accounting an up to date information related Reservation procedures, reports and operational problems and payments of commission.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience in hotel reservations, with at least 1&ndash;2 years in a supervisory
 </li>
 <li>
 Hotel reservations operations / Luxury background
 </li>
 <li>
 Relevant hospitality certifications or reservations/revenue-related training are an added advantage
 </li>
 <li>
 Proficiency in Opera / Opera Cloud - Strong knowledge of PMS, CRS, channel distribution, and rate structures
 
 
 </li>
 </ul>
</div>

Assistant Reservations Manager

Longevity Hub by Clinique La Prairie

At our luxury longevity clinic located in one of the most Luxury hotels in UAE, we combine the best of medical expertise, wellness, and spa therapies to create personalized journeys for our guests. We are looking for a Call Center Agent- Guest Experience Agent who will be the warm and professional face of our clinic, guiding guests through every step of their stay.What You&rsquo;ll Do<ul><li>Welcome guests with warmth and discretion, setting the tone for a luxury experience.</li><li>Manage check-in, check-out, and scheduling for medical consultations, therapies, and spa treatments.</li><li>Handle guest requests with professionalism and empathy, anticipating needs before they arise.</li><li>Maintain accurate records and uphold the highest standards of confidentiality.</li><li>Handle incoming calls, emails, and WhatsApp inquiries, providing accurate information on medical consultations, therapies, and spa treatments.</li><li>Manage reservations, confirmations, amendments, and cancellations for consultations and treatments, ensuring optimal scheduling and availability.</li><li>Coordinate closely with doctors, nutritionists, therapists, and wellness practitioners to align appointments and manage daily schedules.</li><li>Proactively follow up with guests before and after appointments to confirm details and enhance the overall guest experience.</li><li>Address guest requests and concerns with professionalism, empathy, and efficiency, aiming for first-contact resolution.</li><li>Maintain accurate reservation records, guest profiles, and communication logs while strictly adhering to confidentiality and data-privacy standards.</li></ul>What We&rsquo;re Looking For<ul><li>Experience in luxury hospitality, medical wellness, or spa environments.</li><li>Strong communication skills and a guest-first mindset.</li><li>Professional appearance, discretion, and ability to inspire trust.</li><li>Organized, detail-oriented, and adaptable under pressure.</li><li>Multilingual abilities are a plus.</li></ul>Why Join Us<ul><li>Be part of a pioneering concept blending medical science and holistic wellness.</li><li>Work in a refined, inspiring environment focused on longevity and wellbeing.</li><li>Collaborate with world-class professionals in medicine, wellness, and hospitality.</li></ul>If you are passionate about luxury service, wellbeing, and creating unforgettable guest journeys, we&rsquo;d love to hear from you.Job Type: Full-timePay: From AED4,500.00 per monthExperience:<ul><li>Medical : 1 year (Required)</li><li>Wellness or Spa: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>

Call Center Representative Medical Wellness - Guest Experience Agent

Tour dubai

We are looking for an agent who will input details to our system:&Oslash; Make sure all bookings for the day has been booked into the system&Oslash; Coordinate with the reservation team for daily bookings to avoid double bookings.&Oslash; Make sure all cash customers payment has got through before guest enters the venue&Oslash; Ensure all collections on-site has been collected, if not report it to Supervisor&Oslash; Send payment links for customers on Cash basis and send payment slips accordingly&Oslash; Ensure all monetary transactions are being reported to Accounts Department with proper liquidation/report (Reference number) which needs to be submitted daily&Oslash; Handle complaints and inquiries well&Oslash; Have corrective and productive communication between the departments.&Oslash; Make sure the payment for cash customers has been invoiced with the correct amount&Oslash; Any amendments/ cancellations/ additions/ deletions to be communicated with Transport &amp; Operations Team&Oslash; Make sure special requests are highlighted to the concerned department&Oslash; Communicate any requests or issues with Supervisor&Oslash; To respect his/her superiors, address him with the due titles, accept requests without questions, cooperate unselfishly, and be a good team-worker.Job Types: Full-time, PermanentPay: AED2,500.00 - AED2,800.00 per monthApplication Question(s):<ul><li>Please only apply if you are comfortable with the advertised salary range, no response is considered rejected</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Reservation Officer

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

The First Group

<div>Overview:

About The First Collection: 
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.
About The First Collection at Jumeirah Village Circle: 
Located in the welcoming community of Jumeirah Village Circle, The First Collection at Jumeirah Village Circle, part of the Tribute Portfolio, is a stylish urban retreat with 491 rooms, providing a gateway to Dubai&rsquo;s attractions. Guests can experience top amenities, from the award-winning Risen Caf&eacute; &amp; Artisanal Bakery to an outdoor pool, gym, and spa. Exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beach club experiences enhances each stay, creating an unforgettable experience.
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description:
<ul><li>Responsible for doing all preparations for the service, like preparing table planning and menu&rsquo;s.</li><li>
Ensure all menus and are clean and ready for operation on floors.</li><li>
Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.</li><li>
Making sure to work with clean equipment and surfaces.</li><li>
To ensure that Micros is correctly set-up according to the meal period.</li><li>
Ensure to be fully aware about the promotions and discounts.</li><li>
Ensure daily emails and serVeme reservation have been checked.</li><li>
Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.</li><li>
To prepare the table plans according to reservation sheets.</li><li>
Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.</li><li>
Taking orders and giving information to guests if required and clearly communicating this to colleagues.</li><li>
Record guest preference and record in guest history folio.</li><li>
Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests.</li><li>
During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.</li><li>
If necessary preparing orders like drinks and preparing snacks, bread.</li><li>
Responsible for cleaning tasks during and after service.</li><li>
Attend departmental meetings if required.</li><li>
Check with managers or coordinator for any large party reservations.</li><li>
Ensure package forecast for HB, BB and FB are printed every day.</li><li>
To wish &ldquo;Farewell&rdquo; to all guests, encouraging repeat customers.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Fun/outgoing personality/Female hostess experience essential.</li><li>
Receive and seat the guests and having good communication with the waiting staff and kitchen about the guests.</li><li>
Maintains great customer service to all guests.</li><li>
Previous customer service experience required.</li><li>
Flexibility to respond to a range of different work situations.</li><li>
Excellent reading, written and oral proficiency in English</li><li>
You&rsquo;re not just bringing your abilities, but also your character</li></ul></div>

Hostess

Explore 470+ Group reservation agent in Dubai this January. Find roles across top companies and apply now to boost your career.