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group sales manager

The First Group Hospitality

<div>Overview:
<p><b>
About The First Collection:</b><br>
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</p><p><b>
About The First Collection at Jumeirah Village Circle:</b><br>
Located in the welcoming community of Jumeirah Village Circle, The First Collection at Jumeirah Village Circle, part of the Tribute Portfolio, is a stylish urban retreat with 491 rooms, providing a gateway to Dubai&rsquo;s attractions. Guests can experience top amenities, from the award-winning Risen Caf&eacute; &amp; Artisanal Bakery to an outdoor pool, gym, and spa. Exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beach club experiences enhances each stay, creating an unforgettable experience.</p><p><b>
About The First Group Hospitality</b></p><p>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</p><p></p><p><br>
For more information, visit tfghospitality.com</p>
Job Description:
<ul><li>Ability to manage and oversee Corporate Segment sales operations, including local, regional, and international corporate accounts.</li><li>
Main duties include designing and executing strategies to achieve corporate sales targets, developing long-term partnerships with key corporate clients, TMCs and consortia, and supporting pricing strategies in coordination with Revenue Management.</li><li>
Create, plan, implement and monitor the execution of the annual Corporate Sales Plan, ensuring alignment with overall business objectives and cluster strategy.</li><li>
Drive corporate account acquisition, retention and growth, focusing on base business, negotiated rates, dynamic corporate programs and RFP production.</li><li>
Manage and execute Marriott RFP, Lanyon / Cvent RFP and other corporate sourcing platforms, ensuring timely submissions, competitive positioning and strong conversion.</li><li>
Monitor the competitive landscape, market trends, and corporate travel patterns to identify opportunities, risks and tactical actions.</li><li>
Analyse and track corporate performance indicators including production, ADR, RFP conversion, account activation, share shift and surplus / displacement impact.</li><li>
Enable the Cluster sales team with corporate-focused selling tools, account intelligence and commercial initiatives to generate qualified corporate leads.</li><li>
Work closely with Senior Management, Revenue, Marketing and Operations to identify areas requiring additional focus or corrective action within the corporate segment.</li><li>
Actively participate in the preparation of Annual Sales &amp; Market Plans, Quarterly Reviews and Complex Hotels&rsquo; Budgets, with strong emphasis on corporate contribution and forecasting.</li><li>
Contribute to management meetings by providing clear insights, recommendations and action plans related to corporate performance.</li><li>
Organise and maintain comprehensive information on corporate products, negotiated programs, brand offerings and value propositions across the cluster.</li><li>
Execute approved strategies swiftly to respond to changes in market demand, corporate travel policies or competitive dynamics.</li><li>
Direct and manage the corporate forecasting process in coordination with the Revenue Department, ensuring alignment with surplus periods, compression dates and displacement strategy.</li><li>
Prepare and manage regular reporting including corporate forecast, Marriott RFP &amp; Lanyon pipeline, account production, activity tracking and booking pace.</li><li>
Collaborate cross-functionally to ensure a seamless Guest experience for corporate travellers and long-stay corporate accounts.</li></ul><div></div><div><b><br>
Additional Key Responsibilities</b></div><ul><li>
Conduct regular sales calls and meetings with corporate accounts, TMCs, consortia and key decision makers across assigned markets.</li><li>
Manage and convert corporate RFPs (Marriott RFP, Lanyon / Cvent) and negotiated rate requests, ensuring alignment with pricing strategy, surplus management and brand positioning.</li><li>
Coordinate and host corporate site inspections and client visits across Hotel Local Dubai, The First Collection JVC and Holiday Inn.</li><li>
Build and maintain strong relationships with in-house corporate guests to identify future opportunities and upsell potential.</li><li>
Act as the main liaison between corporate clients and internal teams to ensure smooth onboarding, account activation and service delivery.</li><li>
Support cluster-wide corporate initiatives, roadshows, sales missions and client engagement activities.</li><li>
Welcome and engage corporate groups and key accounts on-site, strengthening loyalty and repeat business.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Minimum 2 years of experience in Corporate Sales, including exposure to local and international corporate accounts, TMCs and consortia.</li><li>
Hands-on experience with Marriott RFP, Lanyon / Cvent and similar corporate sourcing platforms (plus).</li><li>
Strong understanding of corporate negotiated rates, dynamic pricing structures, surplus periods and displacement strategy.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational, planning and time-management abilities.</li><li>
Proven ability to manage the full corporate sales cycle from prospecting to conversion and retention.</li><li>
Solid working knowledge of Opera S&amp;M (block creation, account management, activity reporting).</li><li>
Excellent negotiation, presentation and stakeholder management skills.</li><li>
Ability to develop client-focused, differentiated and commercially viable solutions.</li><li>
Strong understanding of competitive positioning within the corporate segment.</li><li>
Ability to perform under pressure and manage multiple priorities.</li><li>
Prior Cluster role experience is an advantage.</li></ul></div>

Cluster Sales Manager - Corporate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26015860<br>
<b>Job Category</b>Sales &amp; Marketing<br>
<b>Location</b>The St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists in leading the property&rsquo;s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Developing &amp; Executing Sales Strategies</b></p>
<ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li></ul>
<ul><li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li></ul>
<ul><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li></ul>
<ul><li>Assists with the development and implementation of promotions, both internal and external.</li></ul><p><br>
</p><p><b>Maximizing Revenue</b></p>
<ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li></ul>
<ul><li>Recommends booking goals for sales team members.</li></ul><p><br>
</p><p><b>Managing Sales Activities</b></p>
<ul><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li></ul>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul><p><br>
</p><p><b>Analyzing &amp; Reporting on Sales and Financial Data</b></p>
<ul><li>Analyzes market information by using sales systems and implements strategy to achieve property&rsquo;s financial room and catering goals.</li></ul>
<ul><li>Assists Revenue Management with completing accurate six period projections.</li></ul>
<ul><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li></ul>
<ul><li>Ensures that a customer recognition program is in effect throughout Sales.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul><p><br>
</p><p><b>Building Successful Relationships</b></p>
<ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Multi Property Assistant Director of Sales

Gilani Mobility

<p><b>Job Title:</b> General Sales Manager<br/><b>Company:</b> Gilani Mobility<br/><b>Location:</b> Dubai, UAE<br/><b>Employment Type:</b> Full-Time</p><p><b>About Gilani Mobility</b></p><p>Gilani Mobility is a leading provider of mobility, accessibility, and vehicle modification solutions. We are committed to delivering innovative, safe, and high-quality products that enhance independence and accessibility for our clients.</p><p><b>Position Overview</b></p><p>We are seeking an experienced and results-oriented <b>General Sales Manager</b> to lead and oversee the company&rsquo;s sales operations. The successful candidate will be responsible for developing strategic sales plans, managing the sales team, expanding market presence, and driving revenue growth across all product lines.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and implement comprehensive sales strategies aligned with company objectives</li><li>Lead, mentor, and manage the sales team to achieve performance targets</li><li>Identify new business opportunities across corporate, healthcare, government, and private sectors</li><li>Oversee key account management and high-value client relationships</li><li>Monitor sales performance metrics and prepare regular management reports</li><li>Collaborate with Marketing, Production, and Operations to ensure seamless service delivery</li><li>Analyze market trends and competitor activities to strengthen market positioning</li><li>Establish clear KPIs and performance standards for the sales department</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>Minimum 5&ndash;8 years of experience in sales management or senior sales roles</li><li>Proven track record in achieving sales targets and leading teams</li><li>Strong negotiation, leadership, and strategic planning skills</li><li>Experience in mobility, automotive, healthcare, or technical solutions is advantageous</li><li>Excellent communication and relationship-building abilities</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package based on experience</li><li>Performance-based incentives</li><li>Visa and benefits as per UAE labor law</li><li>Opportunity to grow within an expanding organization</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED10,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in sales management or leading a sales team?</li><li>Do you have experience in mobility, automotive, healthcare, or technical solution sales? (Yes/No &ndash; Please specify.)</li><li>Have you previously managed a team with monthly or quarterly revenue targets? Please briefly describe.</li><li>Are you experienced in handling corporate, government, or healthcare sector clients?</li></ul>

General Sales Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>26019763<br>
<b>Job Category</b>Sales &amp; Marketing<br>
<b>Location</b>Le M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p><p><br>
</p><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Building Successful Relationships that Generate Sales Opportunities</b></p>
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul><p><br>
</p><p><b>Managing Sales Activities</b></p>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul><p><br>
</p><p><b>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</b></p>
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Complex Sales Manager - Corporate

<div><b>Additional Information</b><br>
<b>Job Number</b>26018443<br>
<b>Job Category</b>Sales &amp; Marketing<br>
<b>Location</b>The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).</p><p><br>
</p><p>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Sales Manager - Groups and Events

AW Rostamani

<div></div><div><div><div><div><div><div><div><i>At AWR Group, we are at work for a planet that prospers A world that serves all generations
</i></div><div><i>those of today, and those yet to come We&rsquo;re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next<br>
</i></div><div></div><div><b>Job purpose: </b>( <i>Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish)<br>
</i></div><div></div><div>To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers<br>
</div><div></div><div><b>Job responsibilities: </b>( <i>These are the </i><i>fundamental job duties regularly performed by the employee in the position)<br>
</i></div><div></div><div>&middot; Greet and welcome customers confidently and professional manner
</div><div>&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
</div><div>&middot; Assisting the customers till a sales consultant becomes available
</div><div>&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
</div><div>&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
</div><div>&middot; Create the lead in Salesforce and transfer to the sales consultant
</div><div>&middot; Ensure all leads are converted and report to the manager
</div><div>&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
</div><div>&middot; To ensure all incoming calls gets answered within three rings
</div><div>&middot; To ensure all calls will be transferred to the right person within 45 seconds
</div><div>&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
</div><div>&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
</div><div>&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
</div><div>&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
</div><div>&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
</div><div>&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
</div><div>&middot; Support in keeping records of maintenance of Test drive vehicles
</div><div>&middot; Preparation in support of test drives to Sales Executive&rsquo;s
</div><div>&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
</div><div>&middot; Assist in obtaining the required maintenance and support suppliers
</div><div>&middot; Keep a stock inventory of supplies and report to line manager accordingly<br>
</div><div></div><p><i>The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time<br>
</i></p><div></div><div><b>Educational Qualification
</b></div><div><i>(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)<br>
</i></div><div></div><div>&middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus<br>
</div><div></div><div><b>Work Experience
</b></div><div><i>(Consider work experience requirement to do the job; x of years)<br>
</i></div><div></div><div>&middot; Minimum 1-3 year of work experience in the similar role<br>
</div><div></div><div><b>Competencies
</b></div><div><i>(Consider certain technical skills to do the job, Analytical Skills, Persuasives, Strategic Thinking etc)<br>
</i></div><div></div><div>&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
</div><div>&middot; Strong communication and interpersonal skills
</div><div>&middot; Excellent organizational skills and attention to detail
</div><div>&middot; Ability to work under pressure and handle multiple tasks
</div><div>&middot; A professional and friendly demeanor with a focus on customer satisfaction
</div>Proficiency in Microsoft Office and showroom management software (preferred)<br>
<ul><li>
</li></ul><div></div><div><b>Languages
</b></div><div>&middot; English, Arabic is desirable</div></div></div></div></div></div></div><div></div>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><p>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.
</p><p>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.
</p><p>For more information, visit www.awrostamani.com .</p></div>

Guest Relation Officer

<div><p><b>Job Purpose
</b></p><p>The <b>Sales Executive &ndash; New Cars </b>is responsible for actively promoting and selling the department&rsquo;s products, meeting targets for vehicle sales, accessories, and associated warranty, finance, and insurance products The role also ensures achievement of the Sales Satisfaction Index (SSI) commitments set by management<br>
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li><p>Follow all steps of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up
</p></li><li><p>Ensure all documentation complies with company policy
</p></li><li><p>Liaise closely with other departments to complete the sales process efficiently
</p></li><li><p>Report daily activities to the Sales Supervisor/Manager
</p></li><li><p>Achieve monthly, quarterly, and annual sales targets while maximising profit per transaction
</p></li><li><p>Close maximum opportunities while maintaining and expanding the existing customer base
</p></li><li><p>Assist customers with finance and insurance products according to their requirements
</p></li><li><p>Achieve targets for accessories, in-house insurance, and GAP insurance
</p></li><li><p>Create productive sales process-related videos for customers and achieve Venta Vid targets
</p></li><li><p>Meet internal and external Mystery Shopping programme targets
</p></li><li><p>Conduct timely follow-ups with customers
</p></li><li><p>Participate in sales meetings
</p></li><li><p>Achieve all KPIs set by management
</p></li><li><p>Generate sufficient outdoor appointments through telephone, web, and CRM channels
</p></li><li><p>Leverage social media platforms monthly to generate leads
</p></li><li><p>Meet and exceed customer expectations
</p></li><li><p>Schedule follow-ups, deliveries, and new customer acquisition activities using effective time management
</p></li><li><p>Assist customers in selecting the appropriate vehicle and build loyalty through a personalised sales experience
</p></li><li><p>Achieve SSI targets by delivering excellent customer service
</p></li><li><p>Ensure accurate collection and submission of customer information
</p></li><li><p>Build, develop, and maintain strong customer relationships
</p></li><li><p>Ensure smooth, clean, and defect-free vehicle delivery as promised
</p></li><li><p>Perform other related duties as required
 </p></li></ul><p><b>Qualification
</b></p><ul><li><p>Diploma or equivalent in a related field
</p></li><li><p><b>Work Experience
</b></p></li><li><p>2&ndash;3 years of sales experience in the automotive or related industry
</p></li><li><p>Computer proficient with strong communication skills
</p></li></ul><p><b>Competencies
</b></p><ul><li><p>Customer-focused
</p></li><li><p>Results-oriented
</p></li><li><p>Accountable
</p></li><li><p>Strong time management
</p></li><li><p>Good interpersonal skills
</p></li><li><p>Effective communication skills
</p></li><li><p>Strong selling skills
</p></li></ul><p><b>Languages
</b></p><ul><li><p>English</p></li></ul></div><p></p>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

Sales Consultant

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