receptionist

guest relations agent

chief concierge

director of vip relations

guest experience expert

guest arrival expert

Marriott International

<div>Additional Information 
Job Number25170053 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Arrival Expert (Bellman)

<div>Additional Information 
Job Number25171218 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Door Ambassador - Guest Arrival Expert

<div>Additional Information 
Job Number25170389 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>&#3607;&#3637;&#3656;&#3649;&#3617;&#3619;&#3636;&#3629;&#3629;&#3607; &#3629;&#3636;&#3609;&#3648;&#3605;&#3629;&#3619;&#3660;&#3648;&#3609;&#3594;&#3633;&#3656;&#3609;&#3649;&#3609;&#3621; &#3648;&#3619;&#3634;&#3617;&#3640;&#3656;&#3591;&#3617;&#3633;&#3656;&#3609;&#3607;&#3640;&#3656;&#3617;&#3648;&#3607;&#3651;&#3609;&#3585;&#3634;&#3619;&#3648;&#3611;&#3655;&#3609;&#3609;&#3634;&#3618;&#3592;&#3657;&#3634;&#3591;&#3612;&#3641;&#3657;&#3617;&#3629;&#3610;&#3650;&#3629;&#3585;&#3634;&#3626;&#3607;&#3637;&#3656;&#3648;&#3607;&#3656;&#3634;&#3648;&#3607;&#3637;&#3618;&#3617;&#3585;&#3633;&#3609; &#3650;&#3604;&#3618;&#3618;&#3636;&#3609;&#3604;&#3637;&#3605;&#3657;&#3629;&#3609;&#3619;&#3633;&#3610;&#3649;&#3621;&#3632;&#3617;&#3629;&#3610;&#3585;&#3634;&#3619;&#3648;&#3586;&#3657;&#3634;&#3606;&#3638;&#3591;&#3650;&#3629;&#3585;&#3634;&#3626;&#3651;&#3627;&#3657;&#3585;&#3633;&#3610;&#3607;&#3640;&#3585;&#3588;&#3609; &#3648;&#3619;&#3634;&#3648;&#3626;&#3619;&#3636;&#3617;&#3626;&#3619;&#3657;&#3634;&#3591;&#3626;&#3616;&#3634;&#3614;&#3649;&#3623;&#3604;&#3621;&#3657;&#3629;&#3617;&#3607;&#3637;&#3656;&#3651;&#3627;&#3657;&#3588;&#3623;&#3634;&#3617;&#3626;&#3635;&#3588;&#3633;&#3597;&#3649;&#3621;&#3632;&#3648;&#3593;&#3621;&#3636;&#3617;&#3593;&#3621;&#3629;&#3591;&#3616;&#3641;&#3617;&#3636;&#3627;&#3621;&#3633;&#3591;&#3607;&#3637;&#3656;&#3652;&#3617;&#3656;&#3648;&#3627;&#3617;&#3639;&#3629;&#3609;&#3651;&#3588;&#3619;&#3586;&#3629;&#3591;&#3614;&#3609;&#3633;&#3585;&#3591;&#3634;&#3609;&#3586;&#3629;&#3591;&#3648;&#3619;&#3634;&#3629;&#3618;&#3656;&#3634;&#3591;&#3592;&#3619;&#3636;&#3591;&#3592;&#3633;&#3591; &#3592;&#3640;&#3604;&#3649;&#3586;&#3655;&#3591;&#3607;&#3637;&#3656;&#3626;&#3640;&#3604;&#3586;&#3629;&#3591;&#3648;&#3619;&#3634;&#3588;&#3639;&#3629;&#3585;&#3634;&#3619;&#3612;&#3626;&#3617;&#3612;&#3626;&#3634;&#3609;&#3629;&#3633;&#3609;&#3627;&#3621;&#3634;&#3585;&#3627;&#3621;&#3634;&#3618;&#3586;&#3629;&#3591;&#3623;&#3633;&#3602;&#3609;&#3608;&#3619;&#3619;&#3617; &#3588;&#3623;&#3634;&#3617;&#3626;&#3634;&#3617;&#3634;&#3619;&#3606; &#3649;&#3621;&#3632;&#3611;&#3619;&#3632;&#3626;&#3610;&#3585;&#3634;&#3619;&#3603;&#3660;&#3586;&#3629;&#3591;&#3614;&#3609;&#3633;&#3585;&#3591;&#3634;&#3609; &#3648;&#3619;&#3634;&#3651;&#3627;&#3657;&#3588;&#3635;&#3617;&#3633;&#3656;&#3609;&#3651;&#3609;&#3585;&#3634;&#3619;&#3652;&#3617;&#3656;&#3648;&#3621;&#3639;&#3629;&#3585;&#3611;&#3599;&#3636;&#3610;&#3633;&#3605;&#3636;&#3651;&#3609;&#3607;&#3640;&#3585;&#3614;&#3639;&#3657;&#3609;&#3600;&#3634;&#3609;&#3607;&#3637;&#3656;&#3652;&#3604;&#3657;&#3619;&#3633;&#3610;&#3585;&#3634;&#3619;&#3588;&#3640;&#3657;&#3617;&#3588;&#3619;&#3629;&#3591; &#3595;&#3638;&#3656;&#3591;&#3619;&#3623;&#3617;&#3606;&#3638;&#3591;&#3588;&#3623;&#3634;&#3617;&#3607;&#3640;&#3614;&#3614;&#3621;&#3616;&#3634;&#3614; &#3626;&#3606;&#3634;&#3609;&#3616;&#3634;&#3614;&#3607;&#3627;&#3634;&#3619;&#3612;&#3656;&#3634;&#3609;&#3624;&#3638;&#3585; &#3627;&#3619;&#3639;&#3629;&#3614;&#3639;&#3657;&#3609;&#3600;&#3634;&#3609;&#3629;&#3639;&#3656;&#3609;&#3654; &#3595;&#3638;&#3656;&#3591;&#3652;&#3604;&#3657;&#3619;&#3633;&#3610;&#3585;&#3634;&#3619;&#3588;&#3640;&#3657;&#3617;&#3588;&#3619;&#3629;&#3591;&#3650;&#3604;&#3618;&#3585;&#3598;&#3627;&#3617;&#3634;&#3618;&#3607;&#3637;&#3656;&#3610;&#3633;&#3591;&#3588;&#3633;&#3610;&#3651;&#3594;&#3657;
&#3585;&#3621;&#3640;&#3656;&#3617;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617;&#3649;&#3621;&#3632;&#3619;&#3637;&#3626;&#3629;&#3619;&#3660;&#3607; St. Regis &#3612;&#3626;&#3617;&#3612;&#3626;&#3634;&#3609;&#3588;&#3623;&#3634;&#3617;&#3627;&#3619;&#3641;&#3627;&#3619;&#3634;&#3648;&#3627;&#3609;&#3639;&#3629;&#3585;&#3634;&#3621;&#3648;&#3623;&#3621;&#3634;&#3648;&#3586;&#3657;&#3634;&#3585;&#3633;&#3610;&#3592;&#3636;&#3605;&#3623;&#3636;&#3597;&#3597;&#3634;&#3603;&#3619;&#3632;&#3604;&#3633;&#3610;&#3649;&#3609;&#3623;&#3627;&#3609;&#3657;&#3634; &#3617;&#3640;&#3656;&#3591;&#3617;&#3633;&#3656;&#3609;&#3607;&#3637;&#3656;&#3592;&#3632;&#3617;&#3629;&#3610;&#3611;&#3619;&#3632;&#3626;&#3610;&#3585;&#3634;&#3619;&#3603;&#3660;&#3629;&#3633;&#3609;&#3604;&#3637;&#3648;&#3618;&#3637;&#3656;&#3618;&#3617;&#3651;&#3609;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617;&#3649;&#3621;&#3632;&#3619;&#3637;&#3626;&#3629;&#3619;&#3660;&#3607;&#3627;&#3619;&#3641;&#3585;&#3623;&#3656;&#3634; 50 &#3649;&#3627;&#3656;&#3591;&#3651;&#3609;&#3607;&#3635;&#3648;&#3621;&#3607;&#3637;&#3656;&#3604;&#3637;&#3607;&#3637;&#3656;&#3626;&#3640;&#3604;&#3607;&#3633;&#3656;&#3623;&#3650;&#3621;&#3585; &#3650;&#3619;&#3591;&#3649;&#3619;&#3617; St. Regis &#3648;&#3619;&#3636;&#3656;&#3617;&#3605;&#3657;&#3609;&#3592;&#3634;&#3585;&#3585;&#3634;&#3619;&#3648;&#3611;&#3636;&#3604;&#3605;&#3633;&#3623;&#3651;&#3609;&#3609;&#3636;&#3623;&#3618;&#3629;&#3619;&#3660;&#3585;&#3650;&#3604;&#3618; John Jacob Astor IV &#3651;&#3609;&#3594;&#3656;&#3623;&#3591;&#3605;&#3657;&#3609;&#3586;&#3629;&#3591;&#3624;&#3605;&#3623;&#3619;&#3619;&#3625;&#3607;&#3637;&#3656; 20 &#3649;&#3610;&#3619;&#3609;&#3604;&#3660;&#3586;&#3629;&#3591;&#3648;&#3619;&#3634;&#3618;&#3633;&#3591;&#3588;&#3591;&#3617;&#3640;&#3656;&#3591;&#3617;&#3633;&#3656;&#3609;&#3607;&#3637;&#3656;&#3592;&#3632;&#3651;&#3627;&#3657;&#3610;&#3619;&#3636;&#3585;&#3634;&#3619;&#3651;&#3609;&#3619;&#3632;&#3604;&#3633;&#3610;&#3607;&#3637;&#3656;&#3648;&#3627;&#3609;&#3639;&#3629;&#3588;&#3623;&#3634;&#3617;&#3588;&#3634;&#3604;&#3627;&#3617;&#3634;&#3618;&#3649;&#3621;&#3632;&#3649;&#3610;&#3610;&#3648;&#3593;&#3614;&#3634;&#3632;&#3605;&#3633;&#3623;&#3607;&#3637;&#3656;&#3605;&#3629;&#3610;&#3626;&#3609;&#3629;&#3591;&#3588;&#3623;&#3634;&#3617;&#3605;&#3657;&#3629;&#3591;&#3585;&#3634;&#3619;&#3586;&#3629;&#3591;&#3612;&#3641;&#3657;&#3648;&#3586;&#3657;&#3634;&#3614;&#3633;&#3585;&#3607;&#3640;&#3585;&#3588;&#3609; &#3607;&#3637;&#3617;&#3612;&#3641;&#3657;&#3651;&#3627;&#3657;&#3610;&#3619;&#3636;&#3585;&#3634;&#3619;&#3607;&#3637;&#3656;&#3614;&#3633;&#3585;&#3607;&#3637;&#3656;&#3648;&#3627;&#3609;&#3639;&#3629;&#3619;&#3632;&#3604;&#3633;&#3610;&#3595;&#3638;&#3656;&#3591;&#3612;&#3626;&#3617;&#3612;&#3626;&#3634;&#3609;&#3588;&#3623;&#3634;&#3617;&#3627;&#3619;&#3641;&#3627;&#3619;&#3634;&#3649;&#3610;&#3610;&#3588;&#3621;&#3634;&#3626;&#3626;&#3636;&#3585;&#3648;&#3586;&#3657;&#3634;&#3585;&#3633;&#3610;&#3588;&#3623;&#3634;&#3617;&#3607;&#3633;&#3609;&#3626;&#3617;&#3633;&#3618; &#3605;&#3621;&#3629;&#3604;&#3592;&#3609;&#3610;&#3619;&#3636;&#3585;&#3634;&#3619;&#3610;&#3633;&#3605;&#3648;&#3621;&#3629;&#3619;&#3660;&#3629;&#3633;&#3609;&#3648;&#3611;&#3655;&#3609;&#3648;&#3629;&#3585;&#3621;&#3633;&#3585;&#3625;&#3603;&#3660;&#3586;&#3629;&#3591;&#3648;&#3619;&#3634; &#3648;&#3619;&#3634;&#3586;&#3629;&#3648;&#3594;&#3636;&#3597;&#3588;&#3640;&#3603;&#3651;&#3627;&#3657;&#3626;&#3635;&#3619;&#3623;&#3592;&#3605;&#3635;&#3649;&#3627;&#3609;&#3656;&#3591;&#3591;&#3634;&#3609;&#3607;&#3637;&#3656; St. Regis &#3585;&#3634;&#3619;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610; St. Regis &#3627;&#3617;&#3634;&#3618;&#3606;&#3638;&#3591;&#3585;&#3634;&#3619;&#3652;&#3604;&#3657;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610;&#3649;&#3610;&#3619;&#3609;&#3604;&#3660;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617;&#3651;&#3609;&#3648;&#3588;&#3619;&#3639;&#3629; Marriott International &#3595;&#3638;&#3656;&#3591;&#3648;&#3611;&#3655;&#3609;&#3607;&#3637;&#3656;&#3607;&#3637;&#3656;&#3588;&#3640;&#3603;&#3592;&#3632;&#3607;&#3635;&#3591;&#3634;&#3609;&#3652;&#3604;&#3657;&#3629;&#3618;&#3656;&#3634;&#3591;&#3626;&#3640;&#3604;&#3588;&#3623;&#3634;&#3617;&#3626;&#3634;&#3617;&#3634;&#3619;&#3606;&#3649;&#3621;&#3632;&#3648;&#3605;&#3655;&#3617;&#3624;&#3633;&#3585;&#3618;&#3616;&#3634;&#3614; &#3648;&#3619;&#3636;&#3656;&#3617;&#3605;&#3657;&#3609;&#3648;&#3611;&#3657;&#3634;&#3627;&#3617;&#3634;&#3618;&#3586;&#3629;&#3591;&#3588;&#3640;&#3603; &#3648;&#3611;&#3655;&#3609;&#3626;&#3656;&#3623;&#3609;&#3627;&#3609;&#3638;&#3656;&#3591;&#3586;&#3629;&#3591;&#3607;&#3637;&#3617;&#3591;&#3634;&#3609;&#3619;&#3632;&#3604;&#3633;&#3610;&#3650;&#3621;&#3585;&#3607;&#3637;&#3656;&#3617;&#3637;&#3588;&#3623;&#3634;&#3617;&#3648;&#3611;&#3655;&#3609;&#3648;&#3621;&#3636;&#3624; &#3649;&#3621;&#3632;&#3648;&#3611;&#3655;&#3609;&#3605;&#3633;&#3623;&#3588;&#3640;&#3603;&#3651;&#3609;&#3648;&#3623;&#3629;&#3619;&#3660;&#3594;&#3633;&#3609;&#3607;&#3637;&#3656;&#3604;&#3637;&#3607;&#3637;&#3656;&#3626;&#3640;&#3604;</div></div>

Guest Arrival Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25170389
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Beverly Hills Maintenance

Bellboy job description and General duties<ul><li>Welcoming guests at the main entrance, and greeting them appropriately as per the time.</li><li>Escort guests to their rooms and explain hotel facilities.</li><li>Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest&rsquo;s request.</li><li>Assist with valet parking during the arrival and departure of the guest.</li><li>Receive and store the guest luggage and keep a proper record of level tags</li><li>Store the guest&rsquo;s luggage in the luggage room and respond to their request.</li><li>Tie the luggage tags to the guest&rsquo;s luggage, especially for group check-in.</li><li>Guide the guests to arrive at the reception desk and to wait beside them.</li><li>Receive the room key from the front desks and escort the guest to the room.</li><li>If guest want to change the room be prepared for, transferring baggage from one room to another.</li><li>You should remember the guest by name especially;repeat guests,</li></ul>VIPS, repeat guest long-staying guests and always greet guests as saying Welcome again<ul><li>Recommend to the guest about the Food and Beverage outlets&rsquo; operational times.</li><li>Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items.</li><li>Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest.</li><li>Clean and maintain the baggage room and work area assist in maintaining</li><li>Report to the reception desk or bell captain about any malfunctioning equipment.</li><li>Maintains and upkeep the appearance of the hotel lobby and entrance.</li><li>perform other duties as per assign</li><li>Be fully aware of what functions are going on in the hotel</li><li>Able to explain relevant information relating to hotel facilities, and on all places of interest around the hotel.</li><li>Note down any request that has made from the hotel guest and act quickly without the fail.</li><li>Fully cooperate with colleagues and hotel concierge.</li><li>Appropriately dressed when on duty and to have discipline at all times.</li><li>Participate in pre-shift briefing and coordination meetings scheduled or ordered by the Bell Captain or the Front Office Manager.</li></ul>Experience required for the bellboy<ul><li>1 &ndash; 3 years of experience may require</li><li>Able to speak the English language clearly and fluently.</li><li>Ability to Provide excellent customer service and maintain a professional demeanor.</li><li>Ability to communicate effectively with others both verbally and written.</li><li>Able to move the lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.</li><li>You may require a stand or walk for a longer period of time.</li><li>You should not have any problem with overhead below the knees, bending twisting and pulling.</li><li>as Bellman,</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a valid QID/Residence Permit with NOC?</li><li>If you're selected, how soon you can join?</li><li>What is your salary expectation? (Mention Basic, Housing and Transportation)</li></ul>Experience:<ul><li>Bell Boy: 3 years (Required)</li></ul>

Bell Boy (Immediate Joiner)

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 
 
 
 Our Team
 
 
 
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
 
 
 
 Job Description
 
 
 
 The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
 </li>
 <li>
 Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
 </li>
 <li>
 Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
 </li>
 <li>
 Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
 </li>
 <li>
 Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
 </li>
 <li>
 Ensure all local and corporate policies, works rules and benchmark standard are properly applied
 </li>
 <li>
 Utilize Golden appropriately for a maximum guest recognition/satisfaction
 </li>
 <li>
 Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
 </li>
 <li>
 Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
 </li>
 <li>
 Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
 </li>
 <li>
 Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
 </li>
 <li>
 Perform smooth check in and check out process base on benchmark standard
 </li>
 <li>
 Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
 </li>
 <li>
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
 </li>
 <li>
 Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
 </li>
 <li>
 Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
 </li>
 <li>
 Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
 </li>
 <li>
 Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 Degree Holder, preferably in hotel and restaurant management
 </li>
 <li>
 2-4 years of experience as a Guest Relations Agent
 </li>
 <li>
 Excellent command in English, and Russian
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 Opportunities to build a successful career with global potential
 
 
 Unique strong culture - diversity of 50 different nationalities
 
 
 Living accommodation in high quality, well-resourced apartment
 
 
 Excellent Training and Development opportunities
 
 
 Employee Recognition Programs
 
 
 Complimentary nights at FS Hotels Worldwide
 
 
 Paid annual home leave tickets
 
 
 Complimentary meals in employee restaurants
 
 
 Free transportation to work
 
 
 Medical coverage
 
 
 
 Work Authorization
 
 
 
 The hotel will apply for the work authorization for a successful candidate.
 
 
 
 Learn More About Employment With Four Seasons
 
 
 
 You could also learn more about employment with Four Seasons via the following channels:
 
 
 https://www.facebook.com/FourSeasonsJobs
 
 
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 http://jobs.fourseasons.com
 
 
 https://twitter.com/FourSeasonsJobs
</div>

Guest Relations Agent

Rosewood Doha

<div>
 
 Job Summary
 
 
 Support the Director of Front of House to manage the operation of the Guest Experience teams &amp; wider Front of House. To ensure the implementation of Rosewood Doha&rsquo;s policies and procedures to achieve the goals and targets set, by maximizing Revenue, by building on the reputation of the hotel and by ensuring that business objectives are accomplished.
 
 Leads and supports the team in ensuring that guest and associate needs are met to the high standard required by the hotel and expectations are exceeded. Be responsible for the smooth running of the Front of House operation, on a day-to-day basis, providing advice and guidance to the Team Members.
 
 Assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining Rosewood&rsquo;s high standards of service and hospitality. Have a thorough knowledge of all Guest Experience operations. Providing information and organizing training for the team regularly. To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the hospitality relationship at all the time. To ensure the highest level of service experience will be provided during their stay by anticipating their needs and looking for every opportunity to create &ldquo;Moments of Magic &rdquo; with uncompromised level of attention to details.
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Ensures that all guest information is handled according to Rosewood Standards.
 </li>
 <li>
 Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.
 </li>
 <li>
 Ensure that any information received from the Guest preference form or by any other channel, are correctly dispersed to the relevant departments prior to the guest&rsquo;s arrival as to ensure that all requests are followed through.
 </li>
 <li>
 Monitor closely all expenses and when needed take actions to reduce them.
 </li>
 <li>
 Monitor closely the inventories and keep a record of each item in the Guest Experience&nbsp; department.
 </li>
 <li>
 Is aware and monitors all items in the Butler pantry of guests belongings.
 </li>
 <li>
 Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.
 </li>
 <li>
 Keep all the files in the department updated.
 </li>
 <li>
 Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera &amp; Unifocus.
 </li>
 <li>
 Contacts guests v&iacute;a telephone, e-mail or in person within 24h from the query being received.
 </li>
 <li>
 Ensures that special requests and alerts or traces to respective department is being addressed in a timely manner.
 </li>
 <li>
 Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).
 </li>
 <li>
 Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including SAG arrivals and their background.
 </li>
 <li>
 Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.
 </li>
 <li>
 Receives all TrusYou online guest comments (included but not limited to Trust You surveys, Tripadvisor etc).
 </li>
 <li>
 Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up in collaboration with Quality Manager.
 </li>
 <li>
 Assists Quality Manager to submit summary TrustYou glitches reported generated through Knowcross before 3rd of the month for the previous month.
 </li>
 <li>
 Pre research guests profiles, status and required information in order to personalize their stay &amp; reach out to sister properties where relevant.
 </li>
 <li>
 Assemble TOP SAGs guests profiles ( Show me you Know me) and distribute across the hotel prior to arrival in the form of SAG Resumes &amp; SAG Notices.
 </li>
 <li>
 Ensure that all TOP SAGs movements are noted on relevant internal work chats (Teams SAG Movements chat).
 </li>
 <li>
 Monitors guests&rsquo; birthdays and sends birthday online cards/communicates with them if not currently staying at the hotel for TOP SAGs.
 </li>
 <li>
 Prepares the necessary information, reports and monitors their activities throughout the day.
 </li>
 <li>
 Ensures that guest&rsquo;s preference and relevant information are updated in Opera.
 </li>
 <li>
 Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.
 </li>
 <li>
 Follow any special guest room decorations and make sure they are properly done.
 </li>
 <li>
 Ensure SAG rooms are pre-checked and inspected. Same will apply to special occasion requests and set ups.
 </li>
 <li>
 Coordinates the preparation and organization of all amenities and amenity process for all arriving and in-house guests.
 </li>
 <li>
 Regular SAG reports to be shared with the wider hotel.
 </li>
 <li>
 Understand and be able to perform all duties of the Managers on Duty/Guest Services Managers, Guest Relations team, Guest Services Team, Butlers and Front Desk team.
 </li>
 <li>
 Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.
 </li>
 <li>
 Promote &amp; encourage creativity in efforts to deliver memorable guest journeys.
 </li>
 <li>
 Ensure the Rota is done correctly and in a timely manner.
 </li>
 <li>
 Actively lobby host and act as a role model for the team on Duty.
 </li>
 <li>
 Have a thorough knowledge of the Front of House systems, such as Opera, Unifocus and Salto, Glowing &amp; Mitel phone system.
 </li>
 <li>
 At all times strive to represent Rosewood Doha in most professional, courteous and efficient manner.
 </li>
 <li>
 Assist with managing the performance of the Guest Relations, Guest Services and Butler teams to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and SAG expectations.
 </li>
 <li>
 Communicate all new policies and procedures to all associates. Ensure all departmental SOP&rsquo;s are updated and followed up correctly by the team.
 </li>
 <li>
 Continuously strive for new thoughts and ideas to improve and strengthen the Guest Experience team, up-date procedures and implement them.
 </li>
 <li>
 Handle any guests&rsquo; problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Guest Service Managers (Duty Managers).
 </li>
 <li>
 Monitor associate&rsquo;s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.
 </li>
 <li>
 Always use the correct standard and etiquette when answering the telephone and emails.
 </li>
 <li>
 Work together with the Director of Front of House with regards to SAG&rsquo;s and any special procedures which may be necessary for their arrival and departure.
 </li>
 <li>
 Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
 </li>
 <li>
 Have a complete knowledge of all our guest rooms.
 </li>
 <li>
 Attend daily operational morning meetings.
 </li>
 <li>
 Participate in all hotel and departmental initiatives.
 </li>
 <li>
 Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Be responsive to associate&rsquo;s needs and problems; be firm, fair and consistent in dealing with challenges.
 </li>
 <li>
 Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to.
 </li>
 <li>
 Constantly keep the Director of Front of House updated on the performance of the Guest Experience teams.
 </li>
 <li>
 Spot check, Supervisors, Guest Relations Associates, Guest Service Associates and Butlers to ensure the Rosewood brand standards are being adhered to.
 </li>
 <li>
 Strive to achieve upselling goals by leading by example and motivating the team.
 </li>
 <li>
 Promote the hotels facilities effectively.
 </li>
 <li>
 Take an active role in the preparation of Reviews/Appraisals with the Director of Front of House
 </li>
 <li>
 Understand the structure and standards to ensure a smooth operation between Guest Relations, Guest Services, Butlers, Front Desk, Accounts and Housekeeping.
 </li>
 <li>
 Take an active role in daily handovers &ndash; contributing and communicating relevant issues.
 </li>
 <li>
 Respond to all guest requests in a prompt and courteous manner.
 </li>
 <li>
 Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner.
 </li>
 <li>
 Attend training sessions both internal and external.
 </li>
 <li>
 Take an active role in recruitment for the Guest Experience teams.
 </li>
 <li>
 Report all disciplinary and grievance matters immediately to the Director of Front of House.
 </li>
 <li>
 Monitor that all LQA, FHR, and Forbes standards are met.
 </li>
 <li>
 Be fully conversant with emergency procedures.
 </li>
 <li>
 Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group.
 </li>
 <li>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.
 </li>
 <li>
 To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
 
 </li>
 </ul>
 
 Standard Responsibilities (adjust if necessary)
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Appear as a role model to the Guest Experience teams.
 </li>
 <li>
 Report any usual occurrences and any concerns to the Director of Front of House.
 </li>
 <li>
 Identify departmental needs and collaborates with the Front of House departmental trainers.
 </li>
 <li>
 Supervise and oversee the levels of stationery required , ensuring we do not run short and planning ahead.
 </li>
 <li>
 Display hospitality skills when dealing with guests and associates.
 </li>
 <li>
 Effective scheduling based on forecast business.
 </li>
 <li>
 Coach and counsel associates when necessary.
 </li>
 <li>
 Ensure high standards of personal presentation and grooming.
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Director of Guest Experience

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