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guest care representative - madinah (202748) Jobs in Yanbu

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medical representative - madinah

reception agent-saudi nationals only Jobs in Yanbu

reception agent-saudi nationals only

guest care representative madinah 202748

Nahdi

<div>Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic&rsquo;s image and branding.
Accountabilities
<ul><li>Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
</li><li>Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients&rsquo; enquiries at all times.
</li><li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
</li><li>Book in, amend and cancel patient appointment in line with the polyclinic&rsquo;s appointments procedures ensuing optimum efficiency of the appointment system.
</li><li>Ensure that patients without appointments but who need 'urgent consultations&rsquo; are booked into appropriate slots and referred to the appropriate physician where necessary.
</li><li>Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice&rsquo;s protocols. Print off home visit summary sheets. (Home visits still not confirmed as discussed with Dr Hussam)
</li><li>Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered. (For the medical insurance patients, the job holder has to follow the agreed registering process).
</li><li>Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
</li><li>Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
</li><li>Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.
</li></ul>The employee&rsquo;s duties are not limited to the above-mentioned accountabilities. The manager can assign other duties based on the business need.
Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)
 </li></ul>Job Requirements
<div><div><div><div><div>Education
</div><div><ul><li>High School Diploma Preferably University Graduate
</li></ul></div></div> 
<div><div>Experience
</div><div><ul><li>3yrs in a similar position.
</li></ul></div></div> 
<div><div>Computer Skills
</div><div><ul><li>Office,
</li></ul></div></div> 
<div><div>Languages
</div><div><ul><li>English and Arabic (fluent spoken and written)</li></ul></div></div></div></div></div></div>

Guest Care Representative - Madinah (202748)

Accor

<div>Company Description 
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers. 
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah. 
Job Description 
We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Madinah, Saudi Arabia. In this pivotal role, you will oversee the day-to-day operations of the Front Office, Telephone Services, and Night Audit functions while maintaining exceptional brand service standards, maximizing profitability, and ensuring that guest and team member needs are consistently met or exceeded. As a visionary leader, you will drive operational excellence, foster a collaborative team environment, and champion a customer-focused culture that sets our property apart as a market leader.<ul><li>
Lead and manage the Front Office team to achieve operational excellence and maintain our reputation as a market leader in the region</li><li>
Conduct regular Front Office meetings, fostering open communication while maintaining confidentiality and transparency in all discussions</li><li>
Oversee guest arrivals and departures with meticulous attention to detail, ensuring room allocations and check-in/check-out processes follow established procedures and exceed guest expectations</li><li>
Maximize utilization of the Front Office system, ensuring accuracy in all transactions and generating comprehensive reports to support informed decision-making</li><li>
Supervise lobby services, including car parking and porter services, to ensure efficient and seamless guest experiences during arrivals and departures</li><li>
Maintain regular liaison with Engineering and Maintenance teams to prioritize and expedite maintenance requests, keeping guest satisfaction as the primary focus</li><li>
Manage the night audit function in collaboration with the Financial Controller, ensuring accuracy and integrity while maintaining a customer-centric approach</li><li>
Prepare detailed Front Office monthly reports, analyzing key performance metrics, identifying trends, and providing actionable forecasts</li><li>
Ensure public areas are consistently clean, well-maintained, and professionally presented through regular monitoring and quality assurance</li><li>
Provide visible management support and presence on the Front Desk and in the lobby during peak operational hours</li><li>
Collaborate daily with the Reservations team to optimize room allocation, maximize revenue yield, and enhance booking accuracy</li><li>
Adhere to Emergency Communication procedures and serve as the primary point of contact for media inquiries when designated</li><li>
Recruit, train, develop, and mentor front office staff, fostering a supportive and inclusive work environment that encourages professional growth</li><li>
Manage budgets and financial performance metrics for the Front Office department, demonstrating strong commercial acumen</li><li>
Address guest concerns and complaints with empathy and decisiveness, implementing solutions that reinforce guest loyalty</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hotel Management, Hospitality Administration, or a related field</li><li>
Minimum 3-5 years of progressive experience in Front Office management or a similar leadership role within the hospitality industry</li><li>
Proven expertise with Front Office Property Management Systems (PMS), with proficiency in Opera Cloud or similar platforms highly desirable</li><li>
Strong commercial and business acumen with demonstrated ability to analyze financial data and optimize operational budgets</li><li>
Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus</li><li>
Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams</li><li>
Advanced problem-solving skills with the ability to make decisive decisions in fast-paced environments</li><li>
Comprehensive knowledge of hospitality industry standards, best practices, and guest service protocols</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Guest relations expertise with a proven track record of delivering exceptional customer service and resolving complaints effectively</li><li>
Proficiency in Microsoft Office Suite and hotel management software applications</li><li>
Flexibility and adaptability to work varied shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Ability to work collaboratively with cross-functional departments and maintain transparent communication with all stakeholders</li></ul> 

Additional Information 
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.<div>
What We Offer 
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture 
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

Front Office Manager

<div>Company Description 
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers. 
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah. 
Job Description 
The Digital Marketing Manager owns the hotel's digital marketing and e-commerce agenda. The role blends 
commercial planning, performance marketing, content oversight, CRM, loyalty activation, and channel optimization 
to grow direct and indirect online revenue, strengthen brand visibility, and improve the guest journey across 
owned and third-party platforms.<div> 

Primary responsibilities: 
<ul><li>Build the annual digital marketing strategy and budget across direct and indirect channels.</li><li>Align digital plans with Sales, Revenue Management, PR, Food and Beverage, and corporate marketing</li></ul>
stakeholders. 
<ul><li>Develop quarterly and annual e-commerce plans for brand.com, loyalty, app, OTA, and other third-party</li></ul>
channels. 
<ul><li>Plan and manage SEO/SEA, paid media, social media, display, metasearch, influencer, and CRM or email</li></ul>
campaigns. 
<ul><li>Track web direct and indirect performance, campaign KPIs, ROI, conversion trends, and channel results.</li><li>Oversee digital content production and keep social and brand content aligned with target markets and brand</li></ul>
standards. 
<ul><li>Lead CRM and email activity for rooms, Food and Beverage, and other outlets using approved tools and</li></ul>
corporate guidelines. 
<ul><li>Support pricing integrity and rate parity with the Revenue Director or Manager across online distribution</li></ul>
channels. 
<ul><li>Improve visibility and usage of ALL - Accor Live Limitless and the Accor App through coordinated digital activity.</li><li>Keep OTA listings accurate, competitive, and conversion-focused.</li><li>Manage online reputation across review sites and social platforms.</li><li>Benchmark competitors, track market trends, and recommend new growth ideas, vendor support, or emerging</li></ul>
technologies.</div> 
Qualifications<ul><li> 
Usually 4 to 5+ years in digital marketing or e-commerce, ideally in hospitality or retail.</li><li>Degree in marketing, digital marketing, communications, hospitality, or a related field.</li><li>Strong command of digital strategy, analytics, paid media, content, social platforms, and CRM.</li><li>Comfortable turning performance data into actions and clear management reporting.</li><li>Clear English communication; additional language capability is a plus.</li><li>Proactive, collaborative, innovative, and delivery-focused.</li></ul> 
Additional Information 
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.<div>
What We Offer 
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture 
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

Digital Marketing Manager

<div>Company Description 
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers. 
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah. 
Job Description 
The Digital Distribution Manager manages the digital distribution ecosystem for Novotel Madinah. The role 
combines channel management, systems configuration, rate and inventory governance, reporting, training, and 
operational support to maximize online revenue and keep distribution platforms accurate, connected, and 
commercially effective.<div>
Primary responsibilities: 
<ul><li>Support new openings or hotel transitions across distribution systems such as CRS, PMS, RMS, Business</li></ul>
Intelligence, loyalty, and Sales CRM tools. 
<ul><li>Configure and map new channels and support rate loading for global or property-level offers.</li><li>Manage day-to-day performance of digital distribution channels, including brand.com, ALL - Accor Live Limitless,</li></ul>
OTAs, GDS, wholesalers, metasearch, booking engine, and related core systems. 
<ul><li>Maintain rate parity, inventory accuracy, and content consistency in line with brand and revenue standards.</li><li>Audit PMS and CRS usage against reservations and revenue management best practices.</li><li>Optimize booking engine, OTA, central reservation, and campaign setup to improve commercial execution.</li><li>Troubleshoot connectivity issues and support technical fixes, updates, and rollout activities.</li><li>Monitor channel production, conversion, and revenue trends and prepare reports or dashboards for</li></ul>
management teams. 
<ul><li>Use data integrity checks and Business Intelligence outputs to support revenue and sales decision-making.</li><li>Work with Revenue, Sales, Marketing, Technology, and Operations teams on promotions, launches, system</li></ul>
changes, and property support. 
<ul><li>Train hotel teams on distribution tools and share best practices across properties or brands.</li></ul></div> 
Qualifications<div> 
Experience in hotel distribution, e-commerce, revenue management, reservations, or sales; manager-level roles 
typically favor multi-property or multi-market exposure. 
<ul><li>Strong understanding of CRS, PMS, RMS, GDS, channel managers, booking engines, OTA extranets, and reporting</li></ul>
workflows. 
<ul><li>Analytical mindset with strong accuracy, reporting discipline, and comfort with troubleshooting.</li><li>Able to simplify processes, train others, and build buy-in across teams.</li><li>Clear English communication and strong cross-functional collaboration skills.</li><li>Organized, proactive, resilient, and comfortable in fast-paced rollouts or openings.</li></ul></div> 
Additional Information 
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.<div>
What We Offer 
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture 
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

Digital Distribution Manager

شركة متاجر المدينة المحدودة

A leading caf&eacute; company in Al Madinah is looking for a professional Pastry Chef to join its outstanding team.Job Title: Pastry Chef Location: Al MadinahKey Responsibilities:<ul><li>Prepare and produce a variety of high-quality desserts and baked goods</li><li>Develop innovative recipes that align with the caf&eacute;&rsquo;s concept</li><li>Ensure product quality and presentation meet company standards</li><li>Follow hygiene and food safety regulations</li><li>Manage and organize ingredient inventory</li></ul>Requirements:<ul><li>Minimum 4 years of experience in pastry, preferably in caf&eacute;s</li><li>High skills in decoration and professional presentation</li><li>Creative mindset and ability to work within a team</li><li>Ability to work under pressure and meet deadlines</li></ul>Benefits:<ul><li>Competitive salary based on experience</li><li>Professional and motivating work environment</li><li>Opportunities for growth and career development</li></ul>To apply, please send your CV to: hr.team1322@gmail.com Kindly attach photos of your previous work (portfolio)Join us and be part of creating an exceptional caf&eacute; and dessert experience in Al Madinah!الراتب المدفوع: ﷼٣٬٠٠٠٫٠٠&nbsp;لكل ساعةالخبرة:<ul><li>Pastry: 4 سنوات (مطلوب)</li></ul>اللغة:<ul><li>English (مطلوب)</li></ul>موقع العمل: بشكل شخصي

Pastry Chef

Indigo Heights hotel

We are seeking a skilled and responsible Restaurant Supervisor to join our team in Madinah. The ideal candidate will have strong leadership abilities and a passion for delivering excellent customer service.Location: Madinah, Saudi Arabia Industry: Restaurant / HospitalityKey Responsibilities:<ul><li>Oversee daily restaurant operations to ensure smooth service</li><li>Supervise, train, and motivate staff members</li><li>Ensure high standards of customer service at all times</li><li>Handle customer complaints and resolve issues efficiently</li><li>Monitor staff attendance, duty schedules, and performance</li><li>Maintain cleanliness, hygiene, and food safety standards</li><li>Coordinate with kitchen staff to ensure timely food service</li><li>Manage inventory, stock levels, and supplier orders</li><li>Ensure compliance with company policies and local regulations</li><li>Assist management in achieving sales targets and controlling costs</li></ul>Requirements:<ul><li>Proven experience as a Restaurant Supervisor or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work under pressure in a fast-paced environment</li><li>Knowledge of food safety and hygiene standards</li><li>Basic English required (Arabic is a plus)</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Accommodation and food (if provided)</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Work Location: In person

Restaurant Supervisor – Madinah, Saudi Arabia

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, 
Job Description 
Job Duties Include:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed</li><li>
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction</li><li>
Assist guests regarding hotel facilities in an informative and helpful way</li><li>
Respond to each Guest who approaches the Reception Desk</li><li>
Drive rate through up-selling room brands</li><li>
Follow departmental and hotel policies, procedures, service and safety standards</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Who are we looking for?
We are looking for someone who is curious, sociable, and flexible. Someone who stays calm and keeps an overview, while also having a strong eye for detail. In addition to your enthusiasm and focus on excellent service, you meet the following requirements:<ul><li>
able to communicate with the guests in English and at least one additional language</li><li>
You enjoy positively surprising guests and making them feel welcome;</li><li>
MBO level of working and thinking;</li><li>
At least one year of experience in a similar role;</li><li>
You are flexible and comfortable working an irregular schedule;</li><li>
You are a true team player but can also work independently;</li><li>
You have a strong sense of responsibility;</li><li>
You are able to communicate with our guests in both Dutch and English;</li><li>
Experience with OPERA would be a big plus.</li></ul></div>

reception agent-Saudi nationals only

Explore 16+ Guest care representative madinah 202748 in Yanbu this May. Find roles across top companies and apply now to boost your career.