travel operations specialist

guest experience expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26011546
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le M&eacute;ridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia, 13700VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
 
 
 As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
 </li>
 <li>
 Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
 </li>
 <li>
 Ensure that guest services are met on time and that urgent requirements are done promptly
 </li>
 <li>
 Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
 </li>
 <li>
 Receive outside guest and employee garments and pass them on for processing
 </li>
 <li>
 Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
 </li>
 <li>
 Mend all guest garments and ensure that all broken / missing buttons are replaced
 </li>
 <li>
 Record the laundry charges on the list and post the amount to guest account by using the micros machine
 </li>
 <li>
 Report any loss or damage of fixtures and equipment to the Laundry Manager
 </li>
 <li>
 Assist and replace the marker and assist supervisor with all paper work in the office
 </li>
 <li>
 Ensure the laundry is kept clean, neat and tidy
 </li>
 <li>
 Ensure that laundry employees are knowledgeable about hotel services and facilities
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Laundry Order Taker - Saudi Talent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26010616
 
 
 
 Job Category
 
 Engineering &amp; Facilities
 
 
 
 Location
 
 Le M&eacute;ridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi Arabia, 21955VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Property Operations and Engineering Budgets
 
 
 
 <ul>
 <li>
 Supervises Engineering in the absence of the Director of Engineering.
 </li>
 <li>
 Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
 </li>
 <li>
 Maintains and operates equipment at optimum effectiveness, efficiency and safety.
 </li>
 <li>
 Establishes and manages an effective rooms maintenance program.
 </li>
 <li>
 Ensures compliance with all Engineering departmental policies, standards and procedures.
 </li>
 <li>
 Manages department's controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Select and order or purchase new equipment, supplies, and furnishings.
 </li>
 <li>
 Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
 </li>
 <li>
 Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
 </li>
 <li>
 Supervises the day to day operations of Engineering.
 
 
 </li>
 </ul>
 
 Maintaining Property Standards
 
 
 
 <ul>
 <li>
 Maintains accurate logs and records as required.
 </li>
 <li>
 Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Handles guest problems and complaints effectively.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Helps establish priorities for total property maintenance needs.
 </li>
 <li>
 Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Provides feedback to employees based on observation of service behaviors.
 </li>
 <li>
 Supervises employee's ability to execute departmental and property emergency procedures.
 </li>
 <li>
 Reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Solicits employee feedback.
 </li>
 <li>
 Helps ensure regulatory compliance to facility regulations and safety standards.
 </li>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Chief Engineer I

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Food &amp; Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food &amp; beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Acquire in depth knowledge of the food &amp; beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Practice good customer relations and attend to customer complaints and queries satisfactorily
 </li>
 <li>
 Ensure the Outlet is set-up for service and supervise for a smooth operation
 </li>
 <li>
 Direct and supervise the service team to ensure that all duties are performed as per standards
 </li>
 <li>
 Ensure that all colleagues have received adequate training to perform their duties
 </li>
 <li>
 Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques by exceeding guest expectations and to increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Captain - Saudi Talent

PULSE

<div>
 
 Role Overview
 
 
 
 We are seeking a dependable and detail-oriented
 
 Administrative Office Assistant
 
 to support
 
 operations and day-to-day business functions
 
 in a fully remote environment. This role is essential to maintaining smooth workflows, accurate documentation, and effective coordination across teams.
 
 
 The ideal candidate is highly organized, proactive, and comfortable managing multiple administrative responsibilities while working independently. This position is well suited for professionals who enjoy supporting operations, improving processes, and keeping teams organized and productive.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide administrative support for daily office and operational activities
 </li>
 <li>
 Coordinate schedules, virtual meetings, and internal communications
 </li>
 <li>
 Prepare, update, and organize documents, reports, and records
 </li>
 <li>
 Assist with data entry, file management, and workflow tracking
 </li>
 <li>
 Support operational processes by monitoring deadlines, tasks, and deliverables
 </li>
 <li>
 Serve as a point of contact for administrative inquiries and follow-ups
 </li>
 <li>
 Maintain confidentiality and handle sensitive information appropriately
 </li>
 <li>
 Assist with onboarding, documentation, and general office coordination
 </li>
 <li>
 Identify opportunities to streamline administrative and operational processes
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as an Administrative Assistant, Office Assistant, or Operations Support role
 </li>
 <li>
 Strong organizational, multitasking, and time-management skills
 </li>
 <li>
 Excellent written and verbal communication abilities
 </li>
 <li>
 Proficiency with Microsoft Office, Google Workspace, or similar productivity tools
 </li>
 <li>
 Ability to work independently in a remote, self-directed environment
 </li>
 <li>
 Reliable internet connection and access to a suitable computer
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Experience supporting remote or distributed teams
 </li>
 <li>
 Familiarity with project management or task-tracking tools
 </li>
 <li>
 Basic data entry, reporting, or operations coordination experience
 </li>
 <li>
 Strong problem-solving skills and attention to detail
 
 
 </li>
 </ul>
 
 Work Details
 
 
 
 <ul>
 <li>
 Fully remote
 </li>
 <li>
 Flexible scheduling with clearly defined priorities and deadlines
 </li>
 <li>
 Independent contractor or employee engagement (based on business needs)
 </li>
 <li>
 Opportunity for long-term collaboration and professional growth
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 Remote Administrative Assistant, Office Operations, Operations Support, Virtual Assistant, Administrative Coordinator, Business Operations, Office Administration, Team Support, Scheduling, Document Management, Remote Hiring
</div>

Remote Administrative Office Assistant Operations

Novotel Hotels

<div>
 
 Company Description
 
 
 
 Accor Novotel is a leading hospitality company known for its
 
 people-first culture
 
 and commitment to service excellence. Guided by the
 
 Heartist philosophy
 
 , the company values care, respect, and authenticity in everything it does.
 
 
 Accor Novotel strongly invests in
 
 employee development
 
 , offering global learning platforms and clear career pathways that support continuous growth. With a focus on
 
 diversity, inclusion, ethical standards, and operational excellence
 
 , Accor Novotel provides a supportive and structured environment where employees feel empowered, engaged, and proud to work.
 
 
 
 Job Description
 
 
 
 We are seeking a dynamic and experienced Human Resources Manager to join our team in Makka al-Mukarrama, Saudi Arabia. The ideal candidate will lead our HR department, developing and implementing strategic HR initiatives that align with our organization's goals and values.
 
 
 <ul>
 <li>
 Oversee all HR functions, including recruitment, onboarding, training, and employee relations
 </li>
 <li>
 Develop and implement HR policies and procedures to ensure compliance with Saudi labor laws and regulations
 </li>
 <li>
 Manage performance evaluation processes and provide guidance to department heads
 </li>
 <li>
 Lead talent acquisition and retention strategies to attract and retain top talent
 </li>
 <li>
 Administer employee benefits programs and ensure competitive compensation packages
 </li>
 <li>
 Facilitate conflict resolution and maintain a positive work environment
 </li>
 <li>
 Collaborate with senior management to align HR strategies with organizational objectives
 </li>
 <li>
 Implement and maintain HRIS and other HR-related systems
 </li>
 <li>
 Develop and conduct training programs to enhance employee skills and performance
 </li>
 <li>
 Stay updated on HR trends and best practices to continuously improve HR processes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field
 </li>
 <li>
 5+ years of progressive HR management experience
 </li>
 <li>
 Professional HR certification (e.g., SHRM-CP, PHR) preferred
 </li>
 <li>
 Proficiency in HR management software and Microsoft Office Suite
 </li>
 <li>
 Strong knowledge of Saudi labor laws and regulations
 </li>
 <li>
 Experience working in a multinational or diverse work environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Proven ability to develop and implement HR strategies and policies
 </li>
 <li>
 Strong problem-solving and conflict resolution skills
 </li>
 <li>
 Demonstrated experience in talent acquisition, retention, and performance management
 </li>
 <li>
 Ability to maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Familiarity with local cultural norms and business practices in Saudi Arabia
 </li>
 <li>
 Fluency in English; Arabic language skills highly desirable
 </li>
 </ul>
</div>

Human Resources Manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.
 
 
 The company is founder led, profitable and growing. We are hiring a
 
 Business Services Team Manager
 
 to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.
 
 
 This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.
 
 
 We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.
 
 
 This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.
 
 
 Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.
 
 
 Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.
 
 
 Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing
 
 
 Leadership and accountability
 
 
 This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.
 
 
 As a manager, your team would be responsible for
 
 
 <ul>
 <li>
 Travel approvals, logistics and operations
 </li>
 <li>
 Expense review in line with policies
 </li>
 <li>
 Planning of complex company events four times a year
 </li>
 <li>
 Company offices that provide executive briefing and operational facilities
 </li>
 <li>
 Our global duty of care, health and safety programs with comprehensive policies and practices
 
 
 </li>
 </ul>
 What we are looking for
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 An undergraduate degree in a technical or business subject
 </li>
 <li>
 Drive, and a track record of going above-and-beyond expectations
 </li>
 <li>
 Leadership and management skills
 </li>
 <li>
 Demonstrable good judgement in matters involving money, policy and in-person interactions
 </li>
 <li>
 Ability to work in a global, multicultural organisation
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility
 </li>
 <li>
 Responsibility, accountability, thoughtfulness and self-awareness
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel up to four times a year, for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That You Might Also Bring
 
 
 
 <ul>
 <li>
 Travel industry experience
 </li>
 <li>
 Project management experience
 </li>
 <li>
 Event management and operations experience
 </li>
 <li>
 Business and corporate administration experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Business Services Team Manager

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