assistant guest relations manager Jobs in Abu Dhabi

assistant guest relations manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

hr manager

maintenance manager

operations manager

guest experience manager

Marriott International

<div>Additional Information 
Job Number25186970 
Job CategoryFood and Beverage &amp; Culinary 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Key Responsibilities:
Operational Excellence
Manage all day-to-day operations of the restaurant and lounge, ensuring flawless execution of service from dining to bar and entertainment.
Work closely with the Executive Chef and Bar Manager to uphold menu quality, presentation, and innovation.
Oversee reservation flow, table allocations, and service sequence to optimize guest satisfaction and turnover.
Ensure the ambiance &mdash; lighting, music, and atmosphere &mdash; reflects the brand&rsquo;s high-energy yet elegant identity.
Guest Experience &amp; Brand Positioning
Deliver a world-class, personalized guest experience aligned with the hotel&rsquo;s luxury service standards.
Build rapport with high-profile guests, VIPs, and regular patrons, ensuring memorable visits and repeat business.
Anticipate guest preferences and adapt service to enhance engagement and loyalty.
Supervise event nights, live entertainment, and social activations to maintain the venue&rsquo;s elite status.
Financial Performance &amp; Business Growth
Drive revenue and profitability through strategic planning, cost control, and upselling initiatives.
Analyze performance metrics, forecast sales, and implement marketing and promotional strategies in collaboration with the Marketing team &amp; F&amp;B Manager.
Manage beverage costs, supplier relations, and inventory control in line with hotel standards.
Identify opportunities for growth in both dining and lounge segments.
Leadership &amp; Team Development
Lead, train, and inspire a multicultural service team to consistently deliver five-star service standards.
Conduct daily briefings, performance evaluations, and continuous coaching to enhance guest service and product knowledge.
Foster a culture of empowerment, accountability, and excellence within the team.
Ensure proper scheduling and labor management to match business levels.
Compliance &amp; Standards
Guarantee adherence to Marriott brand standards, health and safety regulations, and HACCP requirements.
Ensure licensing, hygiene, and operational policies are followed meticulously.
Maintain high standards of cleanliness, maintenance, and safety throughout the venue.
Qualifications &amp; Experience:
Bachelor&rsquo;s degree or diploma in Hospitality or related field preferred.
Minimum 3&ndash;5 years of experience in a similar role within a luxury hotel or upscale dining/lounge venue.
Strong knowledge of premium steaks, fine wines, mixology, and modern service techniques.
Proven experience managing both fine dining and nightlife/lounge operations.
Excellent leadership, communication, and guest relations skills.
Fluent in English; additional languages are an advantage.
Previous experience in a pre-opening or rebranding environment preferred.
Key Competencies:
Strong leadership and people management
Guest engagement and service personalization
Strategic business and financial acumen
Creativity in marketing and event concepts
Attention to detail and brand presentation
Flexibility to work late evenings, weekends, and special events
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Restaurant Manager

Fairmont

<div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577; 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;<ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;<ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Assistant Guest Relations Manager

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Position Summary:
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..
Key Responsibilities:<ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul> 
Qualifications 
Languages Required: Russian &amp; German
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li> 
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Guest Relations Manager

Miral Destinations

<div>
 
 The Al Ain Zoo Operations Manager (Call Center) is responsible for the day-to-day management, performance, and continuous optimization of all call center operations for Al Ain Zoo under Miral Destinations&rsquo; sales division.
 
 
 
 
 
 This role ensures that every interaction, whether by phone, email, chat, or social media, reflects world-class service standards and supports Al Ain Zoo&rsquo;s mission of education, conservation, and guest delight. The manager will lead a team in AAZ while working closely with Miral&rsquo;s central teams in Abu Dhabi to align KPIs, service strategies, and business goals.
 
 
 
 
 
 The role is site-dominant (80%), requiring a strong presence at Al Ain Zoo to supervise front-line delivery, monitor guest feedback, provide live reporting to Miral management and manage operational issues in real time. The remaining 20% office time at FWAD is dedicated to management alignment, reporting, presentations, and cross-department collaboration.
 
 
 
 
 
 Driving license &amp; car are required for transportation.
 
 
 
 
 
 
 Leadership and Team Management
 
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage.
 </li>
 <li>
 Foster a collaborative and high-performance culture within the team.
 </li>
 <li>
 Provide regular feedback, performance evaluations, and professional development opportunities for staff.
 </li>
 <li>
 Act as a point of escalation and reason, relying on a combination of judgement based on experience, data, and company policies to make decisions.
 </li>
 <li>
 Support head of concierge operations to execute initiatives to optimize operations.
 </li>
 <li>
 Develop and launch initiatives to improve customer experience and operational efficiencies, building relationships with key stakeholders including external technology providers.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 
 
 
 <ul>
 <li>
 Ensure delivery of high-quality omni-channel customer service (phone, email, chat, socials, and on-site guest support).
 </li>
 <li>
 Implement Miral&rsquo;s contact center frameworks within the Al Ain Zoo operation for consistent guest experience delivery.
 </li>
 <li>
 Monitor daily service levels, adherence, and CSAT performance.
 </li>
 <li>
 Coordinate shift rosters, attendance, and break schedules to ensure coverage and compliance.
 </li>
 </ul>
 
 
 
 
 
 Business Performance and Improvement
 
 
 
 
 
 <ul>
 <li>
 Analyze daily and monthly performance reports and derive insights to enhance service quality and efficiency.
 </li>
 <li>
 Lead process improvement initiatives aligned with the SOW obligations of the Operator Agreement between Miral and ZAPIA for Call Center &amp; Customer Experience Services.
 </li>
 <li>
 Drive continuous improvement plans to optimize AHT, response rates, sales conversion, and guest satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Analytics
 
 
 
 
 
 <ul>
 <li>
 Generate bi-weekly and monthly performance presentations on call volumes, SLAs, guest feedback, and operational challenges.
 </li>
 <li>
 Utilize data insights to recommend process enhancements and training priorities.
 </li>
 <li>
 Ensure data integrity across systems (Sprinklr, Genesys, CRM tools) and coordinate with Miral&rsquo;s central reporting team.
 </li>
 </ul>
 
 
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 
 
 <ul>
 <li>
 Act as the primary liaison between Miral and ZAPIA management on all matters relating to Call Center and Guest Experience.
 </li>
 <li>
 Represent the Guest Experience Division in on-site and bi-weekly FWAD meetings to report on KPIs, operational updates, and strategic initiatives.
 </li>
 <li>
 Collaborate with IT, Marketing, Sales, and HR teams to ensure seamless alignment of systems and service standards.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 
 
 
 <ul>
 <li>
 Ensure alignment with UAE labor laws, HSSE requirements, and Al Ain Zoo regulations.
 </li>
 <li>
 Comply with the Service Level and Reporting obligations outlined in the SOW for Customer Experience and Call Center Services.
 </li>
 <li>
 Monitor team attendance, leave management, and disciplinary compliance.
 </li>
 </ul>
 
 
 
 
 
 People Development
 
 
 
 
 
 <ul>
 <li>
 Identify training needs and coordinate skill-development programs to build team capability in guest handling and system proficiency.
 </li>
 <li>
 Implement coaching plans for Assistant Managers and Supervisors to support career progression and performance growth.
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 
 
 
 <ul>
 <li>
 Management Diploma or related field or certification in Contact Centre management (COPC)
 </li>
 <li>
 3+ years experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 1+ years experience in managing business improvement programs.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Leadership certification.
 </li>
 <li>
 CX certification.
 </li>
 <li>
 Business Improvement Certification(s), i.e. Lean, Design Thinking, Kaizen, Six Sigma
 </li>
 <li>
 Project Management certification
 </li>
 <li>
 Strong understanding of omni-channel customer service environments (e.g., phone, email, chat, and in-person).
 </li>
 <li>
 Exceptional communication and leadership skills with a focus on empathy and coaching.
 </li>
 <li>
 Ability to manage multiple priorities and balance team needs with business objectives.
 </li>
 <li>
 Strong analytical and reporting skills to identify performance trends and provide actionable insights.
 </li>
 <li>
 Experience in guest service, customer satisfaction, and team development.
 </li>
 <li>
 Customer service and/or customer experience certification.
 </li>
 <li>
 Hospitality diploma.
 </li>
 <li>
 English and Arabic fluency.
 </li>
 <li>
 Coaching and mentorship skills.
 </li>
 </ul>
 
 
</div>

Call Center Operations Manager

<div>Additional Information 
Job Number25187600 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li></ul>
<ul><li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</li></ul>
<ul><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li></ul>
<ul><li>To personally greet and escort the guests rather than pointing out directions.</li></ul>
<ul><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li></ul>
<ul><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li></ul>
<ul><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li></ul>
<ul><li>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</li></ul>
<ul><li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li></ul>
<ul><li>To always keep the working area clean and well maintained.</li></ul>
<ul><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li></ul>
<ul><li>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li></ul>
<ul><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li></ul>
<ul><li>To be aware of and to report all guest comments or complaints.</li></ul>
<ul><li>To be aware of all VIPs visiting or staying in the hotel.</li></ul>
<ul><li>To maintain an accurate guest profile.</li></ul>
<ul><li>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</li></ul>
<ul><li>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li></ul>
<ul><li>To properly follow all CID and local government requirements concerning hotel guests and files.</li></ul> 
PREFERRED QUALIFICATIONS
Education: Bachelor degree required.
Related Work Experience: At least 1 year of experience within the hospitality industry. 
#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

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2468 guest experience manager jobs IN Abu Dhabi

Restaurant Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Guest Relations Manager

Call Center Operations Manager

Guest Experience Expert

GUEST EXPERIENCE LEAD