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Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25186282
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates, 122273VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Supervisor

<div>Additional Information 
Job Number25189980 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marriott Harbour Hotel &amp; Suites, King Salman Bin Abdulaziz Al Saud Street , Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Kempinski Hotel

Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
<ul>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel product and service knowledge to answer guest questions.</li>
<li>Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.</li>
<li>Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.</li>
<li>Verify the physical status of the room and update the Order Taker of any discrepancies found.</li>
<li>Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.</li>
<li>Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.</li>
<li>Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel products and services knowledge to answer guest questions.</li>
<li>Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.</li>
</ul>

Housekeeping Room Attendant

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

six senses

<div>As Guest Experience Maker (GEM) Supervisor, I will assume full responsibility for the efficient operation in the following:
Review arrivals and departures to plan for the next day&rsquo;s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
Ensure rooms are checked prior to guest&rsquo;s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
Implement and maintain guest recognition program.
Assist in scheduling, training and providing feedback to Front Office Manager.
Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
Ensure all equipment of the department is kept clean and in good working condition.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications

To execute the position of GEM Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

Diploma or equivalent and at least 2 years&rsquo; experience within a luxury hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.

Fluent in English; I understand that additional languages are preferred.
The above is intended to provide an overview of the role and responsibilities for a GEM Supervisor at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Maker (GEM) Supervisor- Six Senses The Palm Dubai

Golden Sands Hotel Apartments

Duties &amp; Responsibilities:<ul><li>Report for duty on time</li><li>Sign daily attendance sheet.</li><li>Receives work assignment, key and supplies from the supervisors.</li><li>Sign key logbook and is the responsible for master key.</li><li>Check all rooms to verify room status every morning</li><li>Clean rooms and bath rooms, performing any combination of the following duty</li><li>Vacuum carpet and upholstered furniture, dusts and damp wipes furniture, empty ashtrays and waste baskets.</li><li>Make beds, wash sink, bath tub, toilets, tiles, mirrors and floor.</li><li>Polish brass and metal</li><li>Replenishes bathroom supplies and room supplies.</li><li>Tidies and arranges neatly guest toilet articles on vanity top.</li><li>Spot cleans carpet when necessary.</li><li>Spot cleans upholstery and drapery when necessary.</li><li>Cleans and keeps the guest corridors, service pantries and service area neat and tidy at all times.</li><li>Check and reports any maintenance work required to the supervisors immediately.</li><li>Reports damaged or missing items and suspicious behavior of the guest to supervisor immediately.</li><li>Informs or removes room service trays and trolleys from guest room and corridors.</li><li>Inform valet service to collect guest&rsquo;s clothes for laundry, dry cleaning or pressing services.</li><li>Fills in the room attendant report with accurate time of entering the guest room.</li><li>Turns in all Lost and Found articles to Housekeeping before off duty.</li><li>Maintains rooms assigned, in clean, safe and hygienic state at all time.</li><li>Greet guest in courteous and polite manner at all times.</li><li>Report to housekeeping office of guests who have pets, cooking equipment's and dangerous possessions in the room.</li><li>Coordinates with supervisor if items are missing in assigned areas.</li><li>Opens and records down the time for rooms requested by engineering in the housekeeping attendant report.</li><li>Attends daily briefing</li><li>Reports to work well groomed</li><li>Adheres to the strict rules and regulations pertaining to key security.</li><li>Report Do Not Disturb rooms.</li></ul>Job Types: Full-time, PermanentSalary: AED1,600.00 per monthExperience:<ul><li>housekeeper: 1 year (Preferred)</li></ul>Job Type: Full-timePay: AED2,600.00 per month

Room Attendant

360 Medical Center

The Housekeeping Attendant is responsible for maintaining the cleanliness, orderliness, and overall presentation of guest rooms, public areas, and facilities in a hospitality or residential setting. The ideal candidate should have a keen eye for detail, a strong work ethic, and the ability to work efficiently both independently and as part of a team.Key Responsibilities:<ul><li>Cleaning and Maintenance:</li><li>Perform routine cleaning tasks including dusting, vacuuming, sweeping, mopping, and sanitizing.</li><li>Clean and disinfect bathrooms, kitchens, and other high-touch areas.</li><li>Change bed linens, replace towels, and ensure all guest supplies are replenished.</li><li>Report any maintenance issues or repairs needed to the supervisor.</li><li>Guest Services:</li><li>Provide a high level of service to guests, addressing any special requests or needs.</li><li>Ensure guest rooms and public areas are maintained to the highest standard of cleanliness and presentation.</li><li>Respond to guest inquiries or concerns promptly and professionally.</li><li>Inventory Management:</li><li>Monitor and manage cleaning supplies and equipment, ensuring they are well-stocked and in good working condition.</li><li>Inform the supervisor when stock levels are low or additional supplies are needed.</li><li>Health and Safety:</li><li>Adhere to health and safety regulations and procedures to ensure a safe working environment.</li><li>Use cleaning chemicals and equipment according to safety guidelines and manufacturer instructions.</li><li>Record Keeping:</li><li>Maintain accurate records of cleaning tasks and report any issues or completed work as required.</li><li>Follow checklists and procedures to ensure all tasks are completed consistently.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; additional hospitality or cleaning training is a plus.</li><li>Experience: Previous experience in housekeeping or a related field is preferred but not required.</li><li>Skills:</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work efficiently with minimal supervision.</li><li>Good communication and interpersonal skills.</li><li>Basic knowledge of cleaning techniques and equipment.</li></ul>Work Environment:<ul><li>This position may require working in various environments including guest rooms, public areas, and back-of-house spaces.</li><li>Flexibility in working hours, including weekends and holidays, may be required.</li></ul>Job Type: Contract Contract length: 24 monthsPay: AED2,000.00 - AED2,300.00 per monthExperience:<ul><li>housekeeping: 2 years (Required)</li></ul>Language:<ul><li>English, filipini,arabic (Required)</li></ul>Expected Start Date: 02/12/2025

Housekeeping

Explore 8569+ Guest experience supervisor in Dubai this December. Find roles across top companies and apply now to boost your career.

8569 guest experience supervisor jobs IN Dubai

Guest Experience Supervisor

Guest Experience Supervisor

Housekeeping Room Attendant

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Guest Experience Maker (GEM) Supervisor- Six Senses The Palm Dubai

Room Attendant

Housekeeping