f&b service expert

food & beverage host - six senses zighy bay Jobs in Seeb

front office supervisor- six senses zighy bay Jobs in Seeb

guest experience expert (omani only) Jobs in Seeb

guest experience expert (omani only)

guest relations officer - six senses zighy bay Jobs in Seeb

guest experience supervisor

Hotel Indigo

<div><p><b>About Us</b></p>
<p>
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.</p>
<p>
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
</p><p>Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.</p>
<p>
Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?</p>
<p>
Seeking a Guest Experience Supervisor extraordinaire! Are you a charismatic, detail-oriented professional with a passion for creating unforgettable experiences? Join our team as a Guest Experience Supervisor and unlock new heights of hospitality excellence.</p>
<p>
We are looking for a talented individual who thrives in a fast-paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.</p>
<p><b>
A little taste of your day-to-day</b></p>
<p>
Every day is different, but you&rsquo;ll mostly be:
</p><ul><li>Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.</li>
<li>Managing guest requests and preferences, ensuring prompt and efficient resolution.</li>
<li>Collaborating with various departments to ensure seamless operations and exceed guest expectations.</li>
<li>Training and motivating staff to maintain our high standards of service excellence.</li>
<li>Implementing innovative strategies to enhance guest experience and build lasting relationships.</li>
<li>Assisting with administrative tasks and documentation to maintain accuracy and efficiency.</li>
</ul>
<p><b>What do we need from you?</b></p>
<ul>
<li>Minimum 2 years experience in a hotel guest service role.</li>
<li>Strong communication and interpersonal skills to engage with guests and team members.</li>
<li>Exceptional problem-solving abilities to handle any guest-related concerns effectively.</li>
<li>Proven leadership skills to motivate and guide your team to success.</li>
<li>Attention to detail, ensuring the highest standard of service is consistently met.</li>
<li>Ability to work flexible shifts, including weekends and holidays.</li>
</ul>
<p><b>What you can expect from us?</b></p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p><div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div><br>
<div>
<br>
</div><div>Bring your story, to inspire new ones.
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Experience Supervisor

six senses

<div><p>As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><p>
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><div><b>
Duties and Responsibilities
</b><br>
As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
<br>
<ul><li>Review arrivals and departures to plan for the next day&rsquo;s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
</li><li>Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
</li><li>Ensure rooms are checked prior to guest&rsquo;s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
</li><li>Implement and maintain guest recognition program.
</li><li>Assist in scheduling, training and providing feedback to Front Office Receptionist.
</li><li>Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
</li><li>Ensure all equipment of the department is kept clean and in good working condition.</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div><p><b>
Qualifications</b><br>
To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><ul><li>High school diploma or equivalent and at least 2 years&rsquo; experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>
The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><p><i>
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><p></p><div>
<div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.<br>
</div><div></div><br>
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.<br>
</div><div></div><br>
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.<br>
</div><div></div><br>
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.<br>
</div><div></div><br>
<div>Let the journey begin.<br>
</div></div></div><div></div><br>
<p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Supervisor- Six Senses Zighy Bay

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  WHY THIS JOB EXISTS
  <br/>
  <br/>
 </strong>
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 <br/>
 <br/>
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 <br/>
 <br/>
 <strong>
  Key Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Clearly understands the concept of guest services center being the one point of contact for guests.
  </li>
  <li>
   Ensures adherence to:
  </li>
 </ul>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Proper and prompt handling of calls
   </li>
   <li>
    Message handling
   </li>
   <li>
    Compliance with request as per SOP
   </li>
   <li>
    Usage of standard phraseology
   </li>
   <li>
    Taking Invilla dining orders
   </li>
   <li>
    Handling seaplane and domestic bookings
   </li>
   <li>
    Ensures adherence to duty roster and is punctual.
   </li>
   <li>
    Ensures that work areas, PABX are properly maintained and cleaned.
   </li>
   <li>
    Is updated of VIP/RSVP etc. and repeat guest list.
   </li>
   <li>
    Performs duties of guest services when necessary.
   </li>
   <li>
    Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
   </li>
   <li>
    Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
   </li>
   <li>
    Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
   </li>
   <li>
    Ensures immediate transmission of invoices to the cashiers / front desk.
   </li>
   <li>
    Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
   </li>
   <li>
    Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
   </li>
   <li>
    Ensures that all guest requests are channelled correctly and followed upon effectively.
   </li>
   <li>
    Conducts courtesy calls for all in-house guests.
   </li>
   <li>
    Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
   </li>
   <li>
    Completes all other shift duties as outlined on shift checklist.
   </li>
   <li>
    Assists in all the other areas of Front office as and when necessary.
   </li>
   <li>
    Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
   </li>
   <li>
    Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
   </li>
   <li>
    Handle Food and Beverage order efficiently and ensure to upsell.
   </li>
   <li>
    Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
   </li>
   <li>
    Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
   </li>
   <li>
    Develops and maintains a close and harmonious working relationship with all hotel departments.
   </li>
   <li>
    Participates in training programs for the Front Office Department as scheduled.
   </li>
   <li>
    Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
   </li>
   <li>
    Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
   </li>
   <li>
    Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
   </li>
   <li>
    Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
    <br/>
    <br/>
   </li>
  </ul>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
  <ul>
   <li>
    College diploma in hotel management or related field.
   </li>
   <li>
    Previous experience as an Guest Service Centre Supervisor in Front Office.
   </li>
   <li>
    Excellent oral communication skills.
   </li>
   <li>
    Experience with Front Office systems.
   </li>
   <li>
    Fluent in English, both written and spoken.
   </li>
  </ul>
 </ul>
</div>


Villa Host

Alila Hotels

<div>
 <strong>
  Organization- Alila Jabal Akhdar
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   General Responsibility
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 </strong>
 <strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee all front and back of the house restaurant operations.
  </li>
  <li>
   Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
  </li>
  <li>
   Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
  </li>
  <li>
   Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
  </li>
  <li>
   Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  </li>
  <li>
   Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
  </li>
  <li>
   Maintain quality control for all food and beverage.
  </li>
  <li>
   Be reliable and ensure you and all team members are at work on time.
  </li>
  <li>
   Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
  </li>
  <li>
   Oversee heath code compliance and sanitation standards.
  </li>
  <li>
   Carry out all professionally reasonable instructions given by your superior.
  </li>
  <li>
   Monitoring inventory for CCG and all equipment required for outlets.
  </li>
  <li>
   Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
  </li>
  <li>
   Monitoring the restaurant cash flow and settling outstanding bills.
  </li>
  <li>
   Checking in on dining guests to enquire about food and service quality.
  </li>
  <li>
   Resolving guests' complaints in professional manner.
  </li>
  <li>
   Generate weekly, monthly and annual reports.
  </li>
  <li>
   Attend quarterly P&amp;L meeting.
  </li>
  <li>
   Seek ways to cut waste and decrease operational costs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   PHYSICAL EFFORT:-
  </strong>
  <br/>
  <br/>
 </strong>
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 <br/>
 <br/>
 <strong>
  <strong>
   WORK CONTACTS: -
  </strong>
 </strong>
 Daily contact with restaurant manager or F&amp;B manager etc.
 <br/>
 <br/>
 <strong>
  <strong>
   WORKING CONDITION: -
  </strong>
 </strong>
 Must be able to work in a high volume fast paced environment.
 <br/>
 <br/>
 <strong>
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Expertise Restaurant Supervisor
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
  </li>
  <li>
   Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
  </li>
  <li>
   Responsible in making floor assignment during the shift.
  </li>
  <li>
   Responsible in keeping the operation running smoothly.
  </li>
  <li>
   Find the guest feedback and take necessary action if something is not match with the standard.
  </li>
  <li>
   Reviewing customers surveys to develop and implement way to improve customer service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Bar Supervisor
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Monitoring the bar operational and supporting the bar attendant if required.
  </li>
  <li>
   Ability to use standard software application and hotel systems including point of sale systems.
  </li>
  <li>
   Plan and control beverage inventory level
  </li>
  <li>
   Ensure all established standards of operation are implemented.
  </li>
  <li>
   Work together with accounting to prepare and implement inventory procedures
  </li>
  <li>
   Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
  </li>
  <li>
   Work together with the outlet manager forconsistence work performance
  </li>
  <li>
   Maintaining effective controls in the Beverage Department.
  </li>
  <li>
   Responsible to train staff on daily basis
  </li>
 </ul>
</div>


F&B Team Lead

Sheraton Hotels & Resorts

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26070906
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Experience Expert (Omani only)

<div><p>As Guest Relations Officer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><p>
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><div><b>
Duties and Responsibilities
</b><br>
As Guest Relations Officer, I will assume full responsibility for the efficient operation in the following:
<br>
<ul><li>Responsible for the daily operation of the telephone operators during the shift and administrative work.
</li><li>Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
</li><li>Handle all long distance and local calls and relay message if required.
</li><li>Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
</li><li>Assist in booking and taking requests for reservations for Restaurant, Spa and Kids&rsquo; Club.
</li><li>Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
</li><li>Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines.
</li><li>Ensure all equipment of the department is kept clean and in good working condition.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div><p><b>
Qualifications</b><br>
To execute the position of Guest Relations Officer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><ul><li>High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>
The above is intended to provide an overview of the role and responsibilities for a Guest Relations Officer at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><p><i>
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i><br>
</p><p></p><div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.<br>
</div><div></div><br>
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.<br>
</div><div></div><br>
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.<br>
</div><div></div><br>
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.<br>
</div><div></div><br>
<div>Let the journey begin.<br>
</div></div></div><div></div><br>
<p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Relations Officer - Six Senses Zighy Bay

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26046873<br>
<b>Job Category</b>Property Leadership<br>
<b>Location</b>396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><div>General Manager
<p><b>Hotel:</b> Aloft Muscat - located near Muscat International Airport<br>
<b>Location:</b> Muscat, Sultanate of Oman</p>
Hotel Overview
<p>Aloft Muscat is a modern lifestyle hotel strategically located close to Muscat International Airport and key business and convention areas. The hotel offers a vibrant, design-led experience aligned with Aloft brand standards and caters to business, leisure, and airline-related guests.</p>
<p><b>Key Hotel Facts:</b></p>
<ul><li>Approx. <b>199 guest rooms and suites</b></li>
<li><b>Team size:</b> ~80 associates</li>
<li><b>Food &amp; Beverage:</b>
<ul><li>All-day dining restaurant</li>
<li>1 specialty restaurant/bar concept</li>
</ul></li><li><b>Facilities:</b>
<ul><li>Outdoor / rooftop swimming pool</li>
<li>Fitness center</li>
<li>Meeting &amp; business facilities</li>
</ul></li><li><b>Market Position:</b> Mid-upscale lifestyle hotel with strong F&amp;B and social spaces</li>
</ul>Position Summary
<p>The General Manager is responsible for the <b>overall leadership, direction, and performance</b> of Aloft Muscat. This role oversees all aspects of hotel operations, with a strong focus on Food &amp; Beverage, guest experience, team engagement, and commercial performance, while ensuring full compliance with Marriott brand standards and local regulations.</p>
<p>This opportunity is open to first-time General Managers with a strong operational background - ideally from <b>F&amp;B-driven lifestyle hotels</b>&mdash;who are ready to step into full property leadership.</p>
Key Responsibilities Operational Leadership
<ul><li>Lead and oversee all hotel operations including Rooms, F&amp;B, Engineering, Finance, Sales &amp; Marketing, and Human Resources</li>
<li>Ensure seamless day-to-day operations with a strong focus on <b>guest satisfaction and service consistency</b></li>
<li>Maintain brand standards, operational audits, and Marriott compliance requirements</li>
</ul>Food &amp; Beverage Excellence
<ul><li>Personally champion <b>F&amp;B operations</b>, innovation, quality, and profitability</li>
<li>Drive performance of the all-day dining and specialty restaurant concepts</li>
<li>Monitor cost controls, menu engineering, supplier management, and service delivery</li>
</ul>Financial &amp; Commercial Performance
<ul><li>Develop and execute annual business plans and operating budgets</li>
<li>Drive GOP, revenue growth, market positioning, and cost efficiencies</li>
<li>Analyze financial reports and implement corrective actions as needed</li>
</ul>People &amp; Culture
<ul><li>Lead, inspire, and develop a team of approximately<b> </b>80 associates</li>
<li>Build a strong performance culture with clear accountability and engagement</li>
<li>Ensure succession planning, training, and compliance with Oman labor laws</li>
</ul>Guest Experience &amp; Brand Representation
<ul><li>Act as the ambassador of the Aloft brand within Muscat</li>
<li>Personally engage with guests, corporates, and key stakeholders</li>
<li>Handle escalated guest concerns and protect brand reputation</li>
</ul>Safety, Compliance &amp; Governance
<ul><li>Ensure full compliance with Marriott policies, health &amp; safety standards, and local regulations</li>
<li>Oversee risk management, security, and sustainability initiatives</li>
</ul>Candidate Profile Experience &amp; Background
<ul><li>Strong <b>operations background</b>, ideally with significant <b>Food &amp; Beverage leadership</b> experience</li>
<li>Experience within <b>lifestyle or select-service hotels</b> preferred</li>
<li>First-time General Manager candidates welcome, provided they demonstrate readiness and maturity for full property leadership</li>
</ul>Skills &amp; Competencies
<ul><li>Hands-on, commercial, and guest-focused leadership style</li>
<li>Strong financial acumen with proven budgeting and cost-control experience</li>
<li>Excellent people leadership and talent development skills</li>
<li>Ability to balance brand standards with local market realities</li>
</ul>Language &amp; Cultural Fit
<ul><li><b>Arabic speaker required</b></li>
<li>Strong English communication skills</li>
<li>Solid understanding of Middle East hospitality culture and guest expectations</li>
</ul>Why This Role?
<ul><li>Opportunity to lead a <b>dynamic lifestyle brand</b> within the Marriott portfolio</li>
<li>Strong focus on <b>F&amp;B, people leadership, and operational excellence</b></li>
<li>Located in a growing business and airport-driven market in Muscat</li></ul><br>
</div></div><p></p><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

General Manager - Aloft Muscat

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