customer service representative

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guest experience expert/bellboy

hotel cleanliness expert

f b service expert

Marriott International

<div>Additional Information 
Job Number26023460 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Service Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26023460
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to minimise food and beverage costs. You will manages the day-to-day operation of F&amp;B Accounting. Further you will record F&amp;B costs, adhere to all cost control procedures and review purchase procedures for all F&amp;B items. This role is important for the hotel as your action will positively influence our profit.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in Hotel Management or a related field
 
 
 
 
 &bull; Minimum 2&ndash;3 years of hotel experience in Food &amp; Beverage, Restaurant, or Banquet operations within a reputable hotel environment
 
 
 
 
 &bull; Strong operational knowledge of hotel F&amp;B standards and service procedures
 
 
 
 
 &bull; Passion for leadership and teamwork
 
 
 
 
 &bull; Strong attention to detail to achieve operational excellence
 
 
 
 
 &bull; Excellent guest service and communication skills
 
 
 
</div>

Cost Controller

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to minimise food and beverage costs. You will manages the day-to-day operation of F&amp;B Accounting. Further you will record F&amp;B costs, adhere to all cost control procedures and review purchase procedures for all F&amp;B items. This role is important for the hotel as your action will positively influence our profit. 
Qualifications<ul><li> 
College diploma in Hotel Management or a related field</li><li>Minimum 2&ndash;3 years of hotel experience in Food &amp; Beverage, Restaurant, or Banquet operations within a reputable hotel environment</li><li>Strong operational knowledge of hotel F&amp;B standards and service procedures</li><li>Passion for leadership and teamwork</li><li>Strong attention to detail to achieve operational excellence</li><li>Excellent guest service and communication skills</li></ul></div>

Americana Restaurants

<div>
 
 
 Relocation Note: This is an onsite role and requires relocation to Qatar.
 
 
 
 
 
 
 
 Purpose of the Role:
 
 
 
 To drive sustainable revenue growth and profitability across Qatar, Jordan, and Iraq markets by optimizing aggregator partnerships, ensuring efficient operations, and maximizing ROI on marketing and commercial initiatives. The role acts as the in-house expert on aggregator platforms&mdash;defining growth strategies, streamlining operations, safeguarding guest experience, and leading cross-functional collaboration to deliver business targets.
 
 
 
 
 
 
 The individual will be responsible for Qatar, Jordan &amp; Iraq markets:
 
 
 <ul>
 <li>
 Growing revenue to targets, managing multiple brands and aggregators
 </li>
 <li>
 Minimize the non-commission spend on the aggregator (i.e. marketing, compensations, credits etc.)
 </li>
 <li>
 Maximize the aggregator platform efficiency to capture and process the orders
 </li>
 </ul>
 
 
 
 
 
 Strategic Accountabilities:
 
 
 <ul>
 <li>
 Define the growth strategy for each brand and aggregator, under your responsibility.
 </li>
 <li>
 Build the relationship with the aggregator, supporting senior management during negotiations &amp; contract renewals
 </li>
 <li>
 Act as the in-house expert on aggregator landscape, dynamics and potential disruptions, for responsible markets.
 </li>
 </ul>
 
 
 
 
 
 Operational Accountabilities
 
 
 
 Aggregator Operations responsibilities:
 
 <ol>
 <li>
 Lead aggregator operations management with internal operation stakeholders.
 </li>
 <li>
 Streamline ways of working with aggregators including IT projects.
 </li>
 <li>
 Be custodian of Marketing spends on aggregators and drive it for best ROI for business.
 </li>
 </ol>
 
 Project management responsibilities:
 
 <ol>
 <li>
 Provide/institutionalize disciplined visibility into the state of the business under your responsibility (i.e. design and send out reporting matrices, scorecards, reports etc.)
 </li>
 <li>
 Ensure completion of projects &amp; initiatives to meet KPIs; be relentless and disciplined in engaging stakeholders in technology, finance, revenue management, aggregators and others, to deliver KPIs
 </li>
 <li>
 Report &amp; articulate status/progress of respective projects/tasks/responsibilities &ndash; in formal/informal settings
 </li>
 <li>
 Structured and diligent approach to project management, with capability to prioritize, delegate and follow-up
 </li>
 </ol>
 
 Commercial responsibilities:
 
 <ol>
 <li>
 Forecast annual sales and transaction targets with monthly/weekly/daily breakdowns
 </li>
 <li>
 Create monthly and weekly marketing plans to achieve forecasts, with careful consideration of brand/channel cannibalization
 </li>
 <li>
 Minimize the marketing spend on aggregators and maximize conversions/ROI
 </li>
 <li>
 Minimize other expenses on aggregators (e.g. credits paid, commission ramp-up due to breach of thresholds)
 </li>
 <li>
 Identify other key drivers of revenue &amp; profitability (transactions, average check, sales mix, order frequency) and ensure these are addressed in the comprehensive growth plan for respective aggregator
 </li>
 <li>
 Liaise with Brand, FPA and franchisor teams to ensure buy-in/approvals/DOA for all forecasts &amp; growth plans
 </li>
 </ol>
 
 Guest experience responsibilities:
 
 <ol>
 <li>
 Define targets of key guest experience metrics on aggregators (e.g. store ratings) and closely track them
 </li>
 <li>
 Create intervention projects required to address any guest experience deviations and liaise with Brand/HD/CC ops team
 </li>
 </ol>
 
 Support responsibilities:
 
 <ol>
 <li>
 Define the aggregator roll-out playbook, when launching new aggregators &ndash; address all the aspects of the deployment that can impact the commercials or guest experience
 </li>
 <li>
 Support the Brand/HD/CC ops team on aggregator channel initiatives, if required
 </li>
 </ol>
 
 
 
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Bachelor's in marketing or a business related degree
 </li>
 <li>
 Fluency in Arabic is mandatory for the role requirements.
 </li>
 <li>
 8-10 years&rsquo; experience in an e-commerce/agency/multi-retail company, in a revenue/growth driving role
 </li>
 <li>
 Background in QSR, food tech or multi-brand F&amp;B experience.
 </li>
 <li>
 Data analytics/excel modelling in food tech/f&amp;b/fmcg.
 </li>
 <li>
 Experience managing aggregator platforms in a multi-brand, high-volume environment.
 </li>
 <li>
 Handled performance marketing, campaign ROI analysis, and marketing budget optimization on aggregator platforms.
 </li>
 <li>
 Experience in building and using dashboards, scorecards, and Excel/Google Sheets models to track performance and guide decision-making.
 </li>
 <li>
 Experience negotiating with aggregators or owning P&amp;L for aggregator business.
 </li>
 <li>
 Familiarity with aggregator partner portals, tools, and campaign planning systems.
 </li>
 </ul>
 
 
</div>

Aggregator Lead (Relocation to Qatar)

Rikaz Real Estate Development

Job PurposeTo lead and oversee the overall operations of all food and beverage outlets, ensuring profitability, high service standards, operational efficiency, and strong team performance.Key ResponsibilitiesOperational Management<ul><li>Oversee daily operations of all F&amp;B outlets.</li><li>Ensure smooth functioning of kitchen, service, and support teams.</li><li>Maintain high standards of food quality and customer service.</li><li>Monitor SOP implementation across all branches.</li></ul>Financial Performance<ul><li>Manage budgets, cost control, and profitability.</li><li>Analyze sales reports and operational KPIs.</li><li>Control food cost, labor cost, and operational expenses.</li><li>Drive revenue growth and improve margins.</li></ul>Team Leadership<ul><li>Lead, mentor, and manage outlet managers and department heads.</li><li>Ensure proper staffing, training, and performance management.</li><li>Build a positive and performance-driven culture.</li></ul>Business Development<ul><li>Identify opportunities for expansion and new concepts.</li><li>Work closely with marketing to increase brand visibility and sales.</li><li>Improve customer experience and retention strategies.</li></ul>Compliance &amp; Quality Control<ul><li>Ensure compliance with health, safety, and municipality regulations.</li><li>Maintain hygiene and food safety standards.</li><li>Handle customer complaints and resolve escalated issues.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field.</li><li>8&ndash;12+ years of experience in F&amp;B operations, with at least 3&ndash;5 years in a senior leadership role.</li><li>Strong financial and operational management skills.</li><li>Excellent leadership and communication abilities.</li><li>Proven experience as F&amp;B Manager managing multiple outlets, including caf&eacute;s, casual dining, and fine dining restaurants.</li><li>Strong sales-driven mindset with a track record of achieving revenue targets.</li><li>Proven expertise in financial aspects, including budgeting, costing, and reporting, is mandatory.</li></ul>APPLY BY THIS LINK -https://docs.google.com/forms/d/e/1FAIpQLSeD9EodeJpVqEhQP8pdjmBbyqit_Q9LbuL8bILEq0ySQh3sgw/viewform?usp=sf_linkOR at talha@rikaz.omJob Type: Full-timeWork Location: In person

Director of Operations – Food & Beverage ( Cafe, Fine Dining, Restaurants )

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Food and Beverage Coordinator
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 F&amp;B Quality coordination - conducting quality sessions and training for all areas with all F&amp;B and Kitchen colleagues.
 </li>
 <li>
 Administration, as well as management of all HR-related paperwork for transfers, promotions, etc. for kitchen and FOH.
 </li>
 <li>
 Management of F&amp;B visits.
 </li>
 <li>
 Compilation of P&amp;L reviews for all outlets.
 </li>
 <li>
 Compilation and administration of event post-mortems for all outlets.
 </li>
 <li>
 Main coordinator for group bookings and outlet events.
 </li>
 <li>
 Responsible for handling key confidential information, including financial figures, salaries, manning details, HR paperwork.
 </li>
 <li>
 Future requirement to develop and manage any projects related to reservations strategy (highly specialized) and to guide the additional reservations colleagues needed for this project.
 </li>
 <li>
 Have a keen knowledge of all food &amp; beverage outlets and concepts in order to complete administrative functions.
 </li>
 <li>
 Manage the diary of the Director Food &amp; Beverage in the most effective way and respond promptly to emails as required.
 </li>
 <li>
 Assist the Director Food &amp; Beverage by creating Power Point presentations, Excel spreadsheets and type any letters and memorandums as designated with proper spelling and correct format.
 </li>
 <li>
 Verify and adjust the F&amp;B management team clock in and clock out records and maintain the attendance system daily and update the vacation plan frequently.
 </li>
 <li>
 Ensure all correspondence and the general filing system are executed flawlessly and are constantly updated and maintained.
 </li>
 <li>
 Request and order stationery and office supplies on a weekly basis.
 </li>
 <li>
 Process expense reports, coordinating the submission of proposals, planning meetings and maintaining departmental database records.
 </li>
 <li>
 Prepare and maintain all relevant monthly and weekly F&amp;B reports, analyses, distribute and file the daily flow of information to and from the office.
 </li>
 <li>
 Attend meetings, take down minutes when requested and perform any other reasonable duties as required by the Director Food &amp; Beverage.
 </li>
 <li>
 Communicate clearly and directly with all colleagues and superiors and avoid misunderstandings and other shortfalls caused by the lack of communication.
 </li>
 <li>
 Be committed to being a team player proactively cooperating and supporting superiors in administrative tasks.
 </li>
 <li>
 Inform the management teams of any misconduct of colleagues and provide evidence to proceed with disciplinary action as appropriate in accordance with Mandarin Oriental, Muscat procedures.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Food and Beverage Coordinator

Explore 232+ F b service expert in Seeb this March. Find roles across top companies and apply now to boost your career.

232 f b service expert jobs In Seeb

F&B Service Expert

F&B Service Expert

Cost Controller

Cost Controller

Aggregator Lead (Relocation to Qatar)

Director of Operations – Food & Beverage ( Cafe, Fine Dining, Restaurants )

Food and Beverage Coordinator