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assistant housekeeping manager Jobs in Dubai

assistant housekeeping manager

guest relations coordinator

haus & haus

<div>
 
 Welcome to haus &amp; haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales &amp; Leasing, Short Term &amp; Holiday Rentals, Off Plan &amp; Investments, Property Management and Commercial Properties in Dubai.
 
 
 
 
 
 We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.
 
 
 
 
 
 We are seeking a Guest Relations Coordinator to join our award-winning Holiday &amp; Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.
 
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 Managing a portfolio of up to 50 properties (area specific).
 </li>
 <li>
 Coordinate any issues faced by the tenants on a daily basis.
 </li>
 <li>
 Coordinate check ins and check outs for the guests on a 24 hour basis.
 </li>
 <li>
 Schedule all housekeeping requirements.
 </li>
 <li>
 Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
 </li>
 <li>
 Responsible to maintain a high level of occupancy all year round.
 </li>
 <li>
 Carrying out Inventory checks after guests leave the property.
 </li>
 <li>
 Answer incoming leads via email, phone and WhatsApp for listings.
 </li>
 <li>
 Responding to all enquiries on International platforms.
 </li>
 <li>
 Facilitate viewings with clients.
 </li>
 <li>
 Track, remind and collect any due rental payments.
 </li>
 <li>
 Responsible to return clients security deposits.
 </li>
 <li>
 Record all bookings and client's information in our PMS system.
 </li>
 </ul>
 
 
 
 
 
 What We Provide
 
 
 <ul>
 <li>
 Minimum 2 years experience in a similar role.
 </li>
 <li>
 Driving license and car is a must.
 </li>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Come and join a Dubai agency that's rising fast. Apply now!
 
</div>

Guest Relations Coordinator

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.<div> 
Job Description</div> 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><div> 
Additional Information</div> 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Guest Experience Coordinator

Raffles

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul> 

Qualifications 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
1. Guest Engagement:<ul><li>
Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.</li><li>
Assists in creating tailored experiences for VIPs, repeat guests, and high-profile clients by utilizing guest history and preferences.</li><li>
Handles guest feedback, record glitches, and ensure prompt resolution with complete follow-up and closure.</li><li>
Communicate guest issues or concerns to senior management for further action.</li></ul>
2. Team Supervision:<ul><li>
Supervise the daily activities of Guest Relations Officers, ensuring adherence to service standards and lobby coverage.</li><li>
Prepare and manage weekly duty rosters to ensure optimal team coverage.</li><li>
Mentor and coach the Guest Relations team, fostering a culture of excellence and continuous improvement.</li><li>
Work closely with other departments such as Concierge, Butler, and Raffles Club to coordinate events, special requests, and VIP preparations.</li></ul>
3. Operational Excellence:<ul><li>
Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization and is always manned.</li><li>
Conduct regular checks of VIP rooms prior to arrival to ensure standards are met (allocations, amenities, and special requests).</li><li>
Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency.</li><li>
Maintain a visible presence during peak times, in the lobby, F&amp;B outlets, Raffles Club, Recreation areas, at events, and any other key operational areas determined my management to enhance guest interaction.</li></ul>
4. Personalized Experiences:<ul><li>
Collaborate with the Guest Relations Manager to develop and implement unique guest touchpoints and experiences.</li><li>
Ensure special recognition and bespoke services for repeat guests, high-paying clients, and VIPs.</li><li>
Liaise with other departments to curate and deliver personalized guest moments that align with the hotel&rsquo;s brand.</li></ul>
5. Leadership and Coordination:<ul><li>
Lead by example, maintaining a professional and approachable demeanor at all times.</li><li>
Ensure open lines of communication and collaboration with related departments to handle guest requests and complaints effectively.</li><li>
Provide feedback and updates to the Guest Relations Manager regarding operational challenges and opportunities for improvement.</li></ul>
6. Additional Responsibilities:
<ul><li>Performs related duties and special projects assigned by Senior Management.</li><li>
Serves as a brand ambassador, building strong relationships with guests and fostering loyalty.</li></ul>
Key relationships:<ul><li>
Reports directly to the Guest Relations Manager.</li><li>
Collaborates closely with Concierge, Butler, and other operational teams.</li><li>
Engages directly with guests, including VIPs and high-profile individuals.</li></ul> 
Qualifications 
Work Environment:<ul><li>
High visibility and engagement in guest-facing areas.</li><li>
Flexibility to work evenings, weekends, and holidays as required by the operation.</li></ul>
Skills and Attributes<ul><li>
Exceptional interpersonal and communication skills.</li><li>
Proactive and resourceful, with a strong ability to resolve challenges effectively.</li><li>
Detail-oriented with a passion for delivering unique guest experiences.</li><li>
Strong leadership capabilities, with the ability to inspire and motivate a team.</li><li>
Flexible and adaptable, with a forward-thinking and innovative mindset.</li><li>
Strong written and verbal communications in English; additional languages are a plus.</li></ul>
Education and Experience<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field preferred.</li><li>
Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.</li><li>
Familiarity with multicultural environments and experience serving high-profile clients.</li></ul> 

Additional Information</div>

Guest Relations Supervisor

Marriott International

<div>
 
 Additional Information
 
 European Language Speaker
 
 
 
 Job Number
 
 25137297
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Assistant

Hyatt Vacation Ownership

<div>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.<h1 class="jobSectionHeader">
Marketing Promote (Arabic Speaking)</h1><h1 class="jobSectionHeader">
Job Family: Sales and Marketing</h1><h1 class="jobSectionHeader">
POSITION SUMMARY</h1>
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period. Perform other reasonable job duties as requested by Supervisors.<h1 class="jobSectionHeader">
CRITICAL TASKS</h1><h2 class="jobSectionHeader">
Policies and Procedures</h2><ul><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Protect the privacy and security of guests and coworkers.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul><h2 class="jobSectionHeader">
Guest Relations</h2><ul><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Address guests' service needs in a professional, positive, and timely manner.</li></ul><h2 class="jobSectionHeader">
Communication</h2><ul><li>
Speak to guests and co-workers using clear, appropriate, and professional language.</li><li>
Talk with and listen to other employees to effectively exchange information.</li></ul>
Working with Others
<ul><li>Support all co-workers and treat them with dignity and respect.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul>
Quality Assurance/Quality Improvement
<ul><li>Comply with quality assurance expectations and standards.</li></ul>
Physical Tasks
<ul><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li></ul><h2 class="jobSectionHeader">
Sales</h2><ul><li>
Promote awareness of brand image internally and externally.</li><li>
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.</li></ul><h1 class="jobSectionHeader">
Marketing Coordinator Job Family: Sales and Marketing</h1>
CRITICAL COMPETENCIES
Analytical Skills<ul><li>
Learning</li></ul>
Interpersonal Skills
<ul><li>Interpersonal Skills</li><li>
Customer Service Orientation</li><li>
Diversity Relations</li><li>
Teamwork</li><li>
Influence</li></ul>
Communications
<ul><li>Communication</li><li>
Listening</li><li>
Arabic &amp; English Language Proficiency</li><li>
Applied Reading</li></ul>
 Personal Attributes<ul><li>
Dependability</li><li>
Positive Demeanor</li><li>
Presentation</li><li>
Stress Tolerance</li><li>
Adaptability/Flexibility</li><li>
Integrity</li></ul>
PREFERRED QUALIFICATION
Education
High school diploma/G.E.D. equivalent
Related Work Experience
No related work experience is required.
Supervisory Experience
No supervisory experience is required.
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EMIRATES BIO FARM_AL AIN

Events Coordinator&ndash; Emirates Bio Farm L.L.C. Company OverviewEmirates Bio Farm (EBF) is the UAE&rsquo;s largest private organic farm. Dedicated to organic agriculture and sustainability, EBF offers immersive visitor experiences such as guided farm tours, workshops, corporate retreats, and community events. Our mission is to connect people with food, farming, and nature through engaging educational activities.Position OverviewJob Title: Events Coordinator.Location: Dubai, Al Ain Road, UAEEmployment Type: Full-timeSummary: The Events Coordinator supports the planning, coordination, and delivery of farm-based events. This role involves assisting in logistics, guest management, and on-the-ground operations to ensure high-quality visitor experiences.Key Responsibilities1. Event Coordination:&middot; Support the Events Manager/Operations Manager in executing the farm&rsquo;s annual calendar of events (educational tours, family festivals, workshops, corporate gatherings).&middot; Assist with event logistics including venue setup, signage, equipment, and catering.&middot; Liaise with internal teams (farm operations, marketing, restaurant, and guest services) to ensure smooth execution.2. On-site Operations&middot; Act as a point of contact for visitors during events, providing excellent customer service.&middot; Guide guests through farm experiences (e.g., tours, workshops) and ensure schedules run on time.&middot; Monitor event areas to uphold health, safety, and compliance standards.3. Vendor &amp; Partner Support&middot; Coordinate with vendors for supplies, rentals, and services.&middot; Support external partners and collaborators to integrate their activities into farm events.4. Administration &amp; Reporting&middot; Assist with budget tracking and expense documentation.&middot; Help prepare event reports, collect visitor feedback, and recommend improvements.Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in Event Management, Hospitality, Communications, or related field (or equivalent experience).&middot; 1&ndash;3 years of experience in event coordination, hospitality, or customer engagement.&middot; Strong organizational and multitasking skills with attention to detail.&middot; Excellent communication and interpersonal abilities.&middot; Proficiency with MS Office / Google Workspace.&middot; Ability to work outdoors and adapt to variable weather conditions.Preferred Attributes&middot; Passion for sustainability, organic farming, and environmental awareness.&middot; Experience in agri-tourism, eco-tourism, or hospitality events is a plus.&middot; Energetic, service-oriented, and proactive approach to guest experience.&middot; Comfortable working with multicultural teams and diverse audiences.&middot; Physical readiness to manage outdoor events under varying weather conditions.&middot; Flexibility to work on weekends or holidays depending on event schedules.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>

Events Coordinator– Emirates Bio Farm L.L.C

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Events Coordinator– Emirates Bio Farm L.L.C