sales coordinator

receptionist

hr manager

guest service agent

hr assistant

guest relations coordinator

help AG

<div><p>Help AG is looking for a talented and enthusiastic Office Administration &amp; Guest Relations Specialist (UAE National) who will</p><p>
be supporting office operations team with diligent and efficient administrative contribution with a focus on customer visits, meetings &amp; conferences. With a positive and friendly personality, the role brings up own ideas and takes proactive ownership. The role is key for maintaining an enjoyable, presentable, and professional workplace. The role will ensure a great visitor experience in high-profile customer visits including VIP guests. The position will also support various other departments within different duties and administrative aspects.</p><p></p><p><b><br>
Responsibilities</b></p><h4 class="jobSectionHeader"><b><br>
Office Administration</b></h4><ul><li><p><br>
Maintain a clean and presentable office environment.</p></li><li><p>
Keep control of supplies, stationery and equipment for office and replenish in time.</p></li><li><p>
Coordinate improvements and repair as required by coordinating internal and external teams.</p></li><li><p>
Order and arrange refreshments and catering for visits and meetings.</p></li><li><p>
Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.</p></li><li><p>
Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.</p></li></ul><p></p><h4 class="jobSectionHeader"><b>
Visitor Management</b></h4><p></p><ul><li><p>
Take ownership on customer visits from A-Z and ensure a smooth experience from arrival till departure; coordinate with internal and external parties as required.</p></li><li><p>
Greeting and guidance of visitors to our office.</p></li><li><p>
Ensure presentability of office, facilities, and team.</p></li><li><p>
Personally receive and guide visitors providing a positive and memorable experience.</p></li><li><p>
Remain available and attentive throughout the entire visit.</p></li></ul><h4 class="jobSectionHeader"><b><br>
Administrative Support</b></h4><p></p><ul><li><p>
Document processing and coordination for document completion, signature, filing as per the processes.</p></li><li><p>
Ensure compliance of documents and communication with the highest standards in appearance and content.</p></li><li><p>
Follow up, update and report on corporate / operations projects.</p></li><li><p>
Update electronic internet and intranet systems with news and information.</p></li><li><p>
Research information as required and draft correspondence; create reports.</p></li><li><p>
Arrange for employee office supplies, business cards, mobile phones as required.</p></li><li><p>
Manage employee enrollment in corporate (group) systems for access.</p></li></ul><h4 class="jobSectionHeader"><b><br>
Operations Team Support</b></h4><p></p><ul><li><p>
Coordinate trainings with vendors / customers internally and in projects.</p></li><li><p>
Verify completeness and close projects in our internal systems based on agreed criteria.</p></li><li><p>
Conduct project / customer satisfaction surveys via email and telephone.</p></li><li><p>
Arrange for planned technical appointments with customers.</p></li><li><p>
Analyze internal data and create reports as required.</p></li></ul><p><b><br>
Qualifications &amp; Skills</b></p><ul><li><p><br>
UAE National candidates with family book will be preferred for this role.</p></li><li><p>
Experience in personal customer service with business clients.</p></li><li><p>
Open-minded, friendly, welcoming, and helpful attitude.</p></li><li><p>
Very good and clear English &amp; Arabic.</p></li><li><p>
Solid skills in Microsoft Office.</p></li><li><p>
Good communication skills for business requirements.</p></li><li><p>
Loves dealing with people.</p></li><li><p>
Reliability and strict Confidentiality.</p></li><li><p>
Flexible work approach, based on the job requirements.</p></li><li><p>
Well-organized work style, highest accuracy.</p></li><li><p>
Problem-solving focus.</p></li><li><p>
Team player with high level of dedication.</p></li><li><p>
Taking ownership.</p></li></ul><p><b><br>
Benefits</b></p><p></p><ul><li><p>
Health insurance with one of the leading global providers for medical insurance</p></li><li><p>
Career progression and growth through challenging projects and work</p></li><li><p>
Employee engagement and wellness campaigns activities throughout the year</p></li><li><p>
Excellent learning and development opportunities</p></li><li><p>
Inclusive and diverse working environment</p></li><li><p>
Flexible/Hybrid working environment</p></li><li><p>
Open door policy</p></li></ul><p><b><br>
About Us</b></p><p><br>
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.</p><p>
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.</p><p>
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.</p><p>
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</p></div><p></p>

Guest Relations Specialist & Office Administration (UAE National)

Dubai Holding Entertainment

<div>
 <p>
  <strong>
   About Dubai Holding Entertainment:
  </strong>
 </p>
 <p>
  Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 </p>
 <p>
  Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 </p>
 <p>
  Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 </p>
 <p>
  As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 </p>
 <p>
  Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 </p>
 <p>
  Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 </p>
 <p>
  Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Overview:
 </p>
 <p>
  Here's your chance to step into the role of
  <strong>
   Guest Relation Associate
  </strong>
  at
  <strong>
   Roxy Cinema
  </strong>
  part of
  <strong>
   Dubai Holding Entertainment
  </strong>
  . In this position, you'll take on key responsibilities that include:
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Guest Relation Associate is responsible for providing courteous and professional guest service to cinema patrons. The Guest Relation Associate is also responsible for assisting in all areas of operations to deliver an outstanding movie experience to Roxy Cinema Guests.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Main Duties:
 </p>
 <ul>
  <li>
   To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.
  </li>
  <li>
   To represent &amp; promote Roxy Cinemas &amp; Meraas Leisure &amp; Entertainment in a positive manner to maintain a professional brand image.
  </li>
  <li>
   To ensure the enforcement of Roxy Cinema rules and provide crowd control in an efficient manner throughout the areas as necessary to ensure the guest`s safety an enjoyable experience.
  </li>
  <li>
   Attends to all guest&rsquo;s reasonable request and enquiries.
  </li>
  <li>
   Ensures security of cash, ticket stubs and equipment in Roxy Cinemas
  </li>
  <li>
   Performs duties in all fronts of house positions.
  </li>
  <li>
   Operates automated ticketing system.
  </li>
  <li>
   Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Duty Manager
  </li>
  <li>
   Provides support with cinema advertising and promotional events as required.
  </li>
  <li>
   Handles day to day accounting and end of shift financial matters.
  </li>
  <li>
   Adheres to all policies and procedures.
  </li>
  <li>
   Assist in all emergency and health and safety policies and procedures.
  </li>
  <li>
   Assist as required in ensuring all presentations and standards are achieved.
  </li>
  <li>
   Completes assigned tasks within given deadlines.
  </li>
  <li>
   Performs any other duties as required by the Management.
  </li>
  <li>
   Performs all related guest service functions to provide excellent support and service.
  </li>
  <li>
   Assists in Cinema information services.
  </li>
  <li>
   Follow, implement, and train on HACCP procedures.
  </li>
  <li>
   Performs other duties as assigned.
  </li>
 </ul>
 <p>
  &middot; Implement Work Culture: Clean, Tidy &amp; Presentable
 </p>
 <ul>
  <li>
   Any other duties as may be reasonably requested by the Management Team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Competencies
 </p>
 <ul>
  <li>
   The ability to drive performance in increasingly competitive and diverse environments, enhancing and improving efficiency/ effectiveness of processes and practices in pursuit of striving to exceed targets set. This would also include making improvements to organizational performance by making decisions, setting priorities and choosing goals in line with the company strategy.
  </li>
  <li>
   The ability to adapt to changes in order to alter normal procedures to complete a job efficiently and meet company goals. This would include willingness to understand other person's point of view and change the course of action with the new information to achieve set goals.
  </li>
  <li>
   High Performance Teamwork and Cooperation The ability to proactively build high performance teams, supports teams interests and encouraging and empowers strong team spirit. This would include understanding the essential technical and behavioral competencies required to build a team, understand the dynamics of teams - strengthens team bonds and encourage and empower them.
  </li>
  <li>
   The ability to create opportunities, proactively act on something now to create a future opportunity and improvement. This would include but not limited to demonstrating 'entrepreneurial creativity' stimulating and inspiring others to understand how the initiative can be developed and implemented. And, also gaining support and commitment of relevant stakeholders
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications: High School Certificate
 </p>
 <p>
  Experience: Essential1- 3 years of experience in a Customer Service role, preferably in F&amp;B.
 </p>
 <p>
  Skills: Relevant product knowledge of food and beverage
 </p>
 <p>
  <br/>
 </p>
 <p>
  About the Benefits:
 </p>
 <p>
  In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
 </p>
 <p>
  We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 </p>
</div>


Guest Relations Associate - Roxy Cinema -Dubai Holding Entertainment

Sheraton Jumeirah Beach Resort

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Our five-star beach resort, Sheraton Jumeirah Beach Resort, is Dubai's favorite beach haven. The resort offers superb relaxation and leisure facilities, set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees. We feature 256 spacious rooms and suites with excellent views of the sea or The Walk. The resort provides access to Jumeirah Beach, is within walking distance to Dubai Marina, and offers several transportation options for getting around the city. Our guests can enjoy a variety of activities including water sports, Sandy Toes kids' club, Seafield Restaurant, and multiple sports facilities. Additionally, we offer complimentary Wi-Fi, excellent dining options, and a Sheraton Fitness center to ensure a convenient stay.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time, on-site role for a Guest Relations Agent located in Dubai. The Guest Relations Agent will be responsible for ensuring excellent customer service and guest satisfaction. Day-to-day tasks include welcoming and greeting guests, managing guest check-ins and check-outs, addressing guest inquiries and complaints, coordinating with other departments to meet guest needs, and performing receptionist duties efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong Communication and Customer Service skills
  </li>
  <li>
   Experience in Guest Relations and ensuring Customer Satisfaction
  </li>
  <li>
   Proficient in Receptionist Duties
  </li>
  <li>
   Positive attitude and professional demeanor
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Previous experience in the hospitality industry is a plus
  </li>
  <li>
   Fluency in English; knowledge of additional languages is an advantage
  </li>
 </ul>
</div>


Guest Relations Agent

Hyatt Vacation Ownership

<div><h3 class="jobSectionHeader"><b>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</b></h3><p></p><h3 class="jobSectionHeader"><b>
Reservation Coordinator/Marketing Administrator</b></h3><h3 class="jobSectionHeader"><b>
POSITION SUMMARY</b></h3><h3 class="jobSectionHeader"><b>
 Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.</b></h3><h3 class="jobSectionHeader"><b>
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</b></h3><h3 class="jobSectionHeader"><b>
CRITICAL TASKS</b></h3><h3 class="jobSectionHeader"><b>
Safety and Security</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Policies and Procedures</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Maintain confidentiality of proprietary materials and information.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Protect the privacy and security of guests and coworkers.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Follow company and department policies and procedures.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Perform other reasonable job duties as requested by Supervisors.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Guest Relations</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Address guests' service needs in a professional, positive, and timely manner.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Thank guests with genuine appreciation and provide a fond farewell.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist other employees to ensure proper coverage and prompt guest service.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Communication</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Speak to guests and co-workers using clear, appropriate and professional language.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Talk with and listen to other employees to effectively exchange information.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Reservation Coordinator / Marketing Administrator Job Family: Administration</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Validating the day-to-day new leads &amp; updates in both Goldmine &amp; OTM</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reservation management, maintaining a good relationship with the hotel&rsquo;s reservation teams
</b></h3></li><li><h3 class="jobSectionHeader"><b>Proccing all reservations requests (HPs, Package activations, bounce backs, welcome to and owners and TNB premiums) with the local and regional hotel</b></h3></li><li><h3 class="jobSectionHeader"><b>
Proccing all credit card payments in OTM (Packages, Welcome to &amp; Encores)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintaining credit card reports and validating with CyberSource
</b></h3></li><li><h3 class="jobSectionHeader"><b>Maintaining and ensuring the credit card filing system with finance to be compliance with MVW internal policies
</b></h3></li><li><h3 class="jobSectionHeader"><b>Managing the MID Inventory allocated for the site in OTM in parallel with the release back process
</b></h3></li><li><h3 class="jobSectionHeader"><b>Ensure that internal call center reports, Cognos &amp; other reports are undated and distributed in a timely manner</b></h3></li><li><h3 class="jobSectionHeader"><b>
Responsible for ensuring payroll, including bonus and/or commission payments are processed within the set deadlines.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Ensure sales support functions, including customer correspondence, vouchers and preview reservations are managed smoothly and confirmed to clients in a timely manner.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Act as the &lsquo;Super User&rsquo; liaison for the EME Marketing teams in order to facilitate better control by communicating standard operating procedures (SOPs), helping clarify business processes, highlighting associate training requirements, coordinating change/enhancement requests and validating any system or process issues before they are escalated to the relevant support processes</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Maintaining PII &amp; PCI policies / process in the marketing department &amp; Call center</b></h3></li><li><h3 class="jobSectionHeader"><b>
Supervising, training &amp; coaching the marketing admin team</b></h3></li><li><h3 class="jobSectionHeader"><b>
Responsible of training both sales &amp; marketing teams on Goldmine</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain &amp; produce marketing admin process &amp; LSOP&rsquo;s</b></h3></li><li><h3 class="jobSectionHeader"><b>
Managing In-reach MARSHA reservations</b></h3></li><li><h3 class="jobSectionHeader"><b>
Produce Ad-hock reports to assist the senior management team
</b></h3></li><li><h3 class="jobSectionHeader"><b>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</b></h3></li></ul><ul><li><h3 class="jobSectionHeader"><b>
Working with Others</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support all co-workers and treat them with dignity and respect.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Physical Tasks</b></h3></li><li><h3 class="jobSectionHeader"><b>
Enter and locate work-related information using computers and/or point of sale systems.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Computers/Software</b></h3></li><li><h3 class="jobSectionHeader"><b>
Transmit information or documents using a computer.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Input Leads from all sources to Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain and Update Goldmine data.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Replace the reservation administrator.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Replace to other MKT administrators.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Export data the TM&rsquo;s and SE&rsquo;s bookings from Goldmine to OTM.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Weekly and daily new leads reports.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Input ME Referrals to Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Update the daily Log In into Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Update weekly reports from OTM to Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Update successful tours to owners on Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reallocate leads as the work instructions.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist the Marketing Executive with the implementation of marketing programs.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Production of statistical reports from computer system packages as needed and requested - weekly, period quarterly and year to date.</b></h3></li><li><h3 class="jobSectionHeader"><b>
To maintain filing system</b></h3></li><li><h3 class="jobSectionHeader"><b>
Co-ordinate appointments / lead generation</b></h3></li><li><h3 class="jobSectionHeader"><b>
To receive and respond to correspondence from Direct Mail programs</b></h3></li><li><h3 class="jobSectionHeader"><b>
To liaise with marketing companies to support local and regional marketing programs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Operate Goldmine Database (lead referral)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist in Linkage, Affinity programs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Replace the reception supervisor and handle all related job tasks</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Office Equipment</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Transmit information or documents using mail, or facsimile machine.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
</b></h3><div><h3 class="jobSectionHeader"><b>
CRITICAL COMPETENCIES</b></h3></div><h3 class="jobSectionHeader"><b>
Reservation Coordinator / Marketing Administrator</b></h3><h3 class="jobSectionHeader"><b>
 Job Family: Administration</b></h3><h3 class="jobSectionHeader"><b>
 Analytical Skills</b></h3><h3 class="jobSectionHeader"><b>
 </b><b>Computer Skills</b></h3><h3 class="jobSectionHeader"><b>
 Learning</b></h3><h3 class="jobSectionHeader"><b>
 Decision-Making</b></h3><h3 class="jobSectionHeader"><b>
Interpersonal Skills</b></h3><h3 class="jobSectionHeader"><b>
Customer Service Orientation Interpersonal Skills</b></h3><h3 class="jobSectionHeader"><b>
Teamwork</b></h3><h3 class="jobSectionHeader"><b>
Diversity Relations</b></h3><h3 class="jobSectionHeader"><b>
Communications</b></h3><h3 class="jobSectionHeader"><b>
Listening</b></h3><h3 class="jobSectionHeader"><b>
English Language Proficiency Communication</b></h3><h3 class="jobSectionHeader"><b>
Telephone Etiquette Skills</b></h3><h3 class="jobSectionHeader"><b>
Applied Reading</b></h3><h3 class="jobSectionHeader"><b>
Writing</b></h3><h3 class="jobSectionHeader"><b>
Personal Attributes</b></h3><h3 class="jobSectionHeader"><b>
Dependability</b></h3><h3 class="jobSectionHeader"><b>
Integrity</b></h3><h3 class="jobSectionHeader"><b>
Stress Tolerance</b></h3><h3 class="jobSectionHeader"><b>
Positive Demeanor</b></h3><h3 class="jobSectionHeader"><b>
Presentation</b></h3><h3 class="jobSectionHeader"><b>
Adaptability/Flexibility</b></h3><h3 class="jobSectionHeader"><b>
Organization</b></h3><h3 class="jobSectionHeader"><b>
Detail Orientation</b></h3><h3 class="jobSectionHeader"><b>
 </b><b>Multi-Tasking</b></h3><h3 class="jobSectionHeader"><b>
Time Management</b></h3><h3 class="jobSectionHeader"><b>
Planning and Organizing</b></h3><h3 class="jobSectionHeader"><b>
General Administration</b></h3><h3 class="jobSectionHeader"><b>
Typing</b></h3><h3 class="jobSectionHeader"><b>
Computer Software Microsoft Office</b></h3><h3 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h3><h3 class="jobSectionHeader"><b>
Education</b></h3><h3 class="jobSectionHeader"><b>
High school diploma/G.E.D. equivalent</b></h3><h3 class="jobSectionHeader"><b>
Related Work Experience</b></h3><h3 class="jobSectionHeader"><b>
At least 2 years of related work experience</b></h3><h3 class="jobSectionHeader"><b>
Supervisory Experience</b></h3><h3 class="jobSectionHeader"><b>
No supervisory experience is required</b></h3><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Reservation Coordinator/Marketing Administrator

Grand Zor Restaurant L.L.C

<p>We are seeking a passionate and experienced <b>Guest Relations Manager</b> to join our team. The ideal candidate will have a warm personality, strong communication skills, and a proven background in managing guest experiences within a busy restaurant or hospitality environment. You&rsquo;ll be the face of our brand, ensuring every guest leaves with a memorable impression and a desire to return.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome and engage with guests to ensure an exceptional dining experience.</li><li>Handle guest inquiries, feedback, and complaints with professionalism and efficiency.</li><li>Manage reservations and seating to maximize guest satisfaction and service flow.</li><li>Coordinate with front-of-house and back-of-house teams to ensure seamless service delivery.</li><li>Supervise and train front-of-house/reception staff on guest service standards.</li><li>Maintain guest records and preferences to provide personalized experiences.</li><li>Support marketing and customer loyalty initiatives to enhance the guest experience.</li><li>Ensure all guest areas meet company standards of cleanliness and presentation.</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>3 years of experience</b> in <b>guest relations, front-of-house, or hospitality management</b> (preferably in restaurants).</li><li>Strong interpersonal and communication skills.</li><li>Ability to handle guest concerns with tact and diplomacy.</li><li>Proficiency with restaurant booking systems (e.g., OpenTable, ResDiary, SevenRooms) is an advantage.</li><li>Excellent organizational and multitasking skills.</li><li>A proactive, customer-focused attitude with attention to detail.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for growth within a leading hospitality group.</li><li>Training and career development support.</li><li>Staff meals and exclusive discounts.</li><li>A supportive and engaging work culture.</li></ul><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED18,000.00 per month</p>

Guest Relation Manager

Dubai Creek Golf & Yacht Club

<div><div><p>Summary</p><div><p>
Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented <b>Assistant Manager - Guest Relations Villas </b>to join our elite team at the new <b>Solenna Villas</b>. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.</p><p>
</p><p><b>Job Summary</b></p><p><b>
</b></p><p>As an <b>Assistant Manager - Guest Relations Villas </b>at Dubai Creek Resort, you will assist <b>Rooms Manager - Villas</b>. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt&rsquo;s high service standards.</p><p><b>
</b></p><p><b>Key Responsibilities:</b></p><ul><li>
Supervise and lead Host/Hostess, Concierge, and bell services</li><li>
Ensure seamless check-in/check-out processes and handle guest requests efficiently</li><li>
Train and mentor, your Team to provide exceptional customer service</li><li>
Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience</li><li>
Monitor Villa inventory, occupancy levels, and revenue management strategies</li><li>
Handle billing, payments, and financial transactions accurately</li><li>
Maintain compliance with Hyatt policies, brand standards, and safety procedures</li><li>
Resolve guest concerns promptly and professionally</li></ul></div></div><div><p>
Qualifications</p><div><p><b>
Requirements:</b></p><ul><li>
Previous experience as a <b>Team Leader, Supervisor/ Assistant Manager</b> <b>Front Office </b>or similar roles in the hospitality industry.</li><li>
Strong leadership, communication, and problem-solving skills</li><li>
Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
A degree in Hospitality Management or a related field is preferred</li></ul></div></div></div>

ASSISTANT MANAGER - GUEST RELATIONS VILLAS

Bab Al Shams Desert Resort

<div>
 ( 17513 )
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 <br/>
 Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
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 Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.
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 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The HR Coordinator is responsible for managing the HR reception desk and serving as the first point of contact for colleagues, ensuring queries are handled courteously and directed appropriately. This role provides administrative support to staff, maintains internal communication channels, and assists in onboarding activities to ensure a smooth new-joiner experience. The HR Coordinator is also responsible for ensuring HR office equipment is functioning efficiently, maintaining accurate employee files and records, and supporting the recruitment process through SuccessFactors by posting vacancies, monitoring applications, and adhering to the defined recruitment procedures.
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  Key Duties And Responsibilities
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 </strong>
 <ul>
  <li>
   Provides administrative support to colleagues for issuance of letters for various requirements, e.g., Bank letters, letters for applying for a driving license, letters for internet and TV connection, letters to the various consulates for visa travel etc.
  </li>
  <li>
   Updates the noticeboards for internal vacancies, training schedules, transport schedules, monthly clinic schedules, new joiner posters, internal announcements, and memos etc.
  </li>
  <li>
   Administers and assists the Human Resources Executive on the onboarding activities and induction plans for colleagues to ensure the arrival process is efficient and welcoming.
  </li>
  <li>
   Ensures the equipment in the Human Resources Office is properly maintained to ensure maximum productivity, and the ink cartridges are ordered and readily available. Also, order the weekly stationery supplies for the department in Iscala.
  </li>
  <li>
   Prepares Purchase Requisitions and follows up with the purchase department for timely delivery of stationery ordered, and invoices are handed to the receiving department for arranging payment.
  </li>
  <li>
   Assists the Human Resources Executive with the monthly payroll, leave requests, lieu days accruals etc., as and when required.
  </li>
  <li>
   Liaises with the Government Relations Manager in administering the OHC medical renewals well ahead of time to ensure no fines are being imposed for non-compliance of the OHC medical cards for all food, linen, and guest contact handlers.
  </li>
  <li>
   Ensures the departmental coordinators / HODs are informed regarding the OHC medical schedule for the colleagues, and transport is arranged for colleagues&rsquo; attendance and back.
  </li>
  <li>
   After the OHC cards are received, copies of it are to be made and updated on the generic folder, and also provided to the respective departmental coordinators to be kept updated in their files for HACCP and Dubai Municipality audits.
  </li>
  <li>
   Assists the Government Relations Manager with the update of the visa and passport expiry to have it renewed well ahead of time.
  </li>
  <li>
   Performs any other duties that may be reasonably required.
  </li>
  <li>
   Assists in organizing HR events and activities.
  </li>
  <li>
   Meeting Room booking- New Joiners if required
  </li>
  <li>
   To perform other duties that management may from time to time reasonably require.
  </li>
  <li>
   Assists Recruitment in charge of updating Job Descriptions
  </li>
  <li>
   Managing the office
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Educational Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Higher Degree, preferably in Hotel &amp; Hospitality Management, or Diploma in Human Resources.
  </li>
  <li>
   Minimum 2 years&rsquo; experience in an administrative or coordinator role, ideally within the HR department of a 5-star hotel.
  </li>
  <li>
   Proficient in SuccessFactors and familiar with HR systems.
  </li>
  <li>
   Strong computer literacy in Microsoft Office applications (Word, Excel, PowerPoint) and Canva.
  </li>
  <li>
   Well-organized, disciplined, and dependable with strong attention to detail.
  </li>
  <li>
   Friendly, approachable, and able to build positive working relationships.
  </li>
  <li>
   Ability to work effectively under pressure and meet deadlines.
  </li>
  <li>
   Excellent written and spoken English communication skills.
  </li>
  <li>
   Professional telephone etiquette and strong interpersonal skills.
  </li>
  <li>
   Demonstrates accountability and a proactive approach to personal performance.
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   <br/>
  </li>
 </ul>
 Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>


Coordinator, Human Resources

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