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guest service agent associate

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 </li>
 <li>
 Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Conflict resolution experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Muscat Al Husn
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent / Associate

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Summary Of Position
 
 
 
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 
 
 
 Reporting Line
 
 
 :
 
 Front Desk Supervisor &gt; Reception Manager
 
 
 &gt; Guest Operations Manager
 
 
 
 Summary of Responsibilities:
 
 
 
 Responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Execute duties as assigned by the management, FOM or the GS Supervisor FO.
 </li>
 <li>
 To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
 </li>
 <li>
 Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
 </li>
 <li>
 To ensure working area is properly stacked with operational stationary and request additional whenever required.
 </li>
 <li>
 Monitor the FO stocks and action accordingly.
 </li>
 <li>
 Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
 </li>
 <li>
 Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
 </li>
 <li>
 To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
 </li>
 <li>
 To be an ambassador of the Front Office and the hotel, in and outside the work place.
 </li>
 <li>
 To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
 </li>
 <li>
 Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
 </li>
 <li>
 Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions (Whenever possible).
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
 </li>
 <li>
 To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
 </li>
 <li>
 To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
 </li>
 <li>
 To ensure the hotel rooms inventory is properly balanced.
 </li>
 <li>
 To properly follow all local government requirements concerning hotel guests and files.
 </li>
 <li>
 To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
 </li>
 <li>
 Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
 </li>
 <li>
 Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
 </li>
 <li>
 Follow up on High balance guest and ensure proper action and follow up is in place.
 </li>
 <li>
 To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
 </li>
 <li>
 To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
 </li>
 <li>
 To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
 </li>
 <li>
 To share daily activity highlights with the manager including internal and external guest opportunities.
 </li>
 <li>
 To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To follow the checklists and participate in their daily completion.
 </li>
 <li>
 To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
 </li>
 <li>
 To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
 </li>
 <li>
 To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
 </li>
 <li>
 All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
 </li>
 <li>
 To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
 </li>
 <li>
 Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information at hand.
 </li>
 <li>
 To strictly respect the room keys and section keys handover procedures.
 </li>
 <li>
 To respect schedules, terms and deadlines as agreed with the Management.
 </li>
 <li>
 To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
 </li>
 <li>
 To liaise closely with the Sales and Reservations on rate management.
 </li>
 <li>
 To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
 </li>
 <li>
 To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
 </li>
 <li>
 To report for duty punctually wearing the correct uniform and name tag.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
 </li>
 <li>
 To maintain good working relationships with all colleagues.
 </li>
 <li>
 To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To know the Hilton values and always abide by them when in the workplace.
 </li>
 <li>
 To do a proper cashier closer and to submit it to senior or manager for review and approval.
 </li>
 <li>
 To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
 
 
 
 </li>
 </ul>
 
 
 GENERAL DUTIES:
 
 
 
 
 
 
 Health and Safety:
 
 
 
 
 <ul>
 <li>
 Ensure that all potential and real Hazards are reported immediately and rectified.
 </li>
 <li>
 Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
 </li>
 <li>
 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
 </li>
 <li>
 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
 </li>
 <li>
 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
 </li>
 <li>
 Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
 </li>
 <li>
 All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
 
 
 
 </li>
 </ul>
 
 Confidentiality
 
 :
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
 </li>
 <li>
 Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 </li>
 <li>
 Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
 </li>
 <li>
 Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
 </li>
 <li>
 It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
 </li>
 <li>
 It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
 </li>
 <li>
 Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
 
 
 
 </li>
 </ul>
 
 
 To be fully conversant with:
 
 
 
 
 <ul>
 <li>
 Hotel fire procedures.
 </li>
 <li>
 Hotel security procedures.
 </li>
 <li>
 Hotel Health and Safety policy and procedures.
 </li>
 <li>
 Hotel Facilities and attractions.
 </li>
 <li>
 Hotel standards of operation and departmental procedures.
 </li>
 <li>
 All HR Memos and guidance.
 </li>
 <li>
 Hilton Grooming and Appearance guidelines.
 </li>
 <li>
 Hilton values and its corresponding strategies.
 </li>
 <li>
 Methods of accepted payment of the company.
 </li>
 <li>
 Short- and long-term company marketing promotions.
 </li>
 <li>
 Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably previous experience in a similar function from a hotel or resort.
 </li>
 <li>
 Fluent in English, local or other major foreign.
 </li>
 <li>
 Excellent interpersonal skill.
 </li>
 <li>
 Has a sense initiative and open-mindedness.
 
 
 
 </li>
 </ul>
 
 Physical Aspects of Position:
 
 
 
 Physical aspects of the position include but are not limited to the following:
 
 
 <ul>
 <li>
 Assist with set up or movement of equipment for ensuring availability for special events.
 </li>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Handling objects, products and computer equipment.
 
 
 
 </li>
 </ul>
 
 
 Acknowledgement:
 
 
 
 
 I have received, reviewed and fully understand the job description of
 
 
 Front Desk Agent.
 
 
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent / Associate Omani only

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>
 A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
 </li>
 <li>
 Be responsible for special room assignments and suite occupancies
 </li>
 <li>
 Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
 </li>
 <li>
 Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
 </li>
 <li>
 Manage the Guest Relations Desk in the hotel lobby
 </li>
 <li>
 Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
 </li>
 <li>
 Maintain the inventory of Guest amenities
 </li>
 <li>
 Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
 </li>
 <li>
 Computer literate and able to navigate through Company systems
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Guest relations experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Proven ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Conflict resolution experience
 </li>
 <li>
 Cash handling experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Muscat Al Husn
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations

Marriott International

<div>Additional Information 
Job Number26023466 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Restaurant Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26013406
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
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 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
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 OR
 
 
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 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
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 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Operations
 
 
 
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 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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 Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
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 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 
 
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 Leading Food and Beverage Team
 
 
 
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 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
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 Encourages and builds mutual trust, respect, and cooperation among team members.
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 Serves as a role model to demonstrate appropriate behaviors.
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 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
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 Develops specific goals and plans to prioritize, organize, and accomplish your work.
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 Ensures and maintains the productivity level of employees.
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 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
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 Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
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 Ensures compliance with all applicable laws and regulations.
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 Ensures compliance with food handling and sanitation standards.
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 Ensures staff understands local, state and Federal liquor laws.
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 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
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 Establishes guidelines so employees understand expectations and parameters.
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 Monitors alcohol beverage service in compliance with local laws.
 
 
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 Ensuring Exceptional Customer Service
 
 
 
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 Provides services that are above and beyond for customer satisfaction and retention.
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 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
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 Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
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 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
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 Empowers employees to provide excellent customer service.
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 Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
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 Handles guest problems and complaints.
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 Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
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 Ensures corrective action is taken to continuously improve service results.
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 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
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 Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
 
 
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 Managing and Conducting Human Resource Activities
 
 
 
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 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
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 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
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 Ensures employees are treated fairly and equitably. Strives to improve employee retention.
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 Ensures employees receive on-going training to understand guest expectations.
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 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
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 Strives to improve service performance.
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 Ensures recognition is taking place across areas of responsibility.
 
 
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 Additional Responsibilities
 
 
 
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 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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 Analyzes information and evaluating results to choose the best solution and solve problems.
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 Assists servers and hosts on the floor during meal periods and high demand times.
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 Recognizes good quality products and presentations.
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 Supervises daily shift operations in absence of Assistant Restaurant Manager.
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 Oversees the financial aspects of the department including purchasing and payment of invoices.
 
 
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 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
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