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assistant housekeeping manager

guest service associate

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

Moonlight Hospitality and Hotel Operation Management

Job Title: BellmanCompany: Moonlight Hospitality and Hotel Operation ManagementLocation: Doha, QatarEmployment Type: Full-TimeAbout the RoleMoonlight Hospitality and Hotel Operation Management is seeking a professional and customer-focused Bellman to join our front-of-house team. The ideal candidate must have at least 1 year of experience, preferably in a hotel environment, with a strong commitment to guest service and hospitality excellence.Key Responsibilities<ul><li>Greet guests warmly upon arrival and assist with luggage handling.</li><li>Escort guests to their rooms, provide hotel information, and ensure their needs are met.</li><li>Assist guests with transportation arrangements, directions, and general inquiries.</li><li>Maintain cleanliness and organization of the lobby, entrance areas, and luggage storage.</li><li>Deliver messages, packages, and other guest items promptly and professionally.</li><li>Coordinate with the Front Office team to ensure smooth guest check-in and check-out experiences.</li><li>Offer assistance to guests with special needs and provide exceptional service at all times.</li><li>Ensure adherence to safety and security procedures, including careful handling of guest belongings.</li></ul>Qualifications<ul><li>Minimum 1 year of experience as a Bellman or in a similar hospitality role (hotel experience preferred).</li><li>Strong customer service and communication skills.</li><li>Well-groomed, polite, and professional demeanor.</li><li>Ability to lift and carry luggage safely.</li><li>Knowledge of local attractions, transportation options, and hotel services is an advantage.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid leave</li><li>Training and career development opportunities</li></ul>How to ApplyInterested candidates may submit their updated CV with the subject line: &ldquo;Bellman Application&rdquo; at maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Bellman

brilliant mind events

Job Summary: We are looking for dynamic, professional, and friendly female hostesses to join our team for an exclusive upcoming event in Doha. This temporary, event-based role offers a chance to work in a high-profile setting with a welcoming team. You will play a crucial part in ensuring our guests have a memorable experience with exceptional service and a warm, inviting atmosphere.Key Responsibilities:<ul><li>Greet guests with a warm and friendly demeanor upon arrival, ensuring they feel comfortable and welcome.</li><li>Escort guests to their designated areas, assist with seating arrangements, and provide guidance when needed.</li><li>Provide detailed event information and address guest inquiries or concerns promptly.</li><li>Maintain a clean and organized event space while assisting with guest flow.</li><li>Collaborate with event coordinators and staff to ensure smooth event operations.</li><li>Deliver exceptional service, ensuring a high level of guest satisfaction throughout the event.</li><li>Uphold a professional and polished appearance at all times.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a similar role (e.g., hostess, customer service, or hospitality) is preferred but not mandatory.</li><li>Exceptional communication and interpersonal skills.</li><li>Friendly, approachable, and professional demeanor with a passion for guest service.</li><li>Ability to stand and walk for extended periods.</li><li>Fluent in English (Arabic is a plus).</li><li>Well-groomed appearance with professional attire.</li></ul>Benefits:<ul><li>Duty meals will be provided during the event.</li><li>Transportation to and from the event venue will be arranged.</li><li>Opportunity to be part of an exciting, high-profile event and gain valuable experience in the hospitality and events industry.</li></ul>How to Apply: If you are an enthusiastic, customer-focused individual with a passion for delivering excellent service, we&rsquo;d love to hear from you! Please submit your updated CV and ensure your application highlights your relevant experience and qualifications.Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New grad

Hostesses (Only Females)

Inspire Management Training Center

We are looking for a dedicated and guest-focused Waiter / Waitress with experience in luxury hotels or high-end hospitality settings to deliver exceptional service and ensure an outstanding dining experience for every guest. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to perform efficiently in a fast-paced, upscale hospitality environment.Key Responsibilities:<ul><li>Warmly welcome and seat guests in a professional and timely manner.</li><li>Accurately take and serve food and beverage orders with care and efficiency.</li><li>Set up and maintain tables and dining areas according to brand standards.</li><li>Guide guests through the menu, offering recommendations and answering inquiries.</li><li>Serve food and beverages with attention to presentation, timing, and guest satisfaction.</li><li>Maintain cleanliness, organization, and hygiene in all dining and service areas.</li><li>Coordinate closely with kitchen and service teams to ensure smooth order flow.</li><li>Address guest feedback or concerns promptly and courteously.</li><li>Adhere to all hotel safety, hygiene, and sanitation standards.</li><li>Support colleagues during peak service times to ensure seamless operations.</li></ul>Qualifications:<ul><li>Minimum 2+ years of proven experience as a waiter or waitress, preferably in 4-star or 5-star hotels.</li><li>Solid understanding of F&amp;B service standards and guest etiquette.</li><li>Excellent communication and interpersonal skills.</li><li>Team-oriented, adaptable, and able to remain calm under pressure.</li><li>Strong attention to detail with a genuine passion for hospitality.</li><li>Flexible to work varied shifts, including weekends and public holidays.</li><li>Proficient in English; additional languages, such as Arabic, are an advantage.</li><li>Locally available in Qatar with valid visa and QID</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Complimentary accommodation, meals, and transportation provided by the employer.</li><li>Ongoing training and professional development opportunities.</li><li>Opportunity to work with a globally recognized luxury hospitality brand in Qatar.</li></ul>Job Types: Full-time, PermanentPay: QAR2,200.00 per monthEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Waiter / Waitress in Luxury Hotels: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Waiter / Waitress (Luxury Hotel Industry)

<div>
 
 The Hostess works as a team member to create the most professional service team in F&amp;B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Emphasize and project a positive, high-quality image for the outlet.
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet, and personalized way.
 </li>
 <li>
 Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
 </li>
 <li>
 Answer guest telephone queries according to F&amp;B restaurant standards.
 </li>
 <li>
 Take reservations and provide guests with information regarding F&amp;B outlets.
 </li>
 <li>
 Observe and anticipate guests&rsquo; needs and requirements.
 </li>
 <li>
 Handle customer requests and complaints according to the F&amp;B guidelines and exceed customer expectations.
 </li>
 <li>
 Assist the Restaurant Manager with additional service as required.
 </li>
 <li>
 Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints.
 </li>
 <li>
 Communicate actively with guests in the outlet and obtain their feedback.
 </li>
 <li>
 Increase revenue for the outlet through suggestive selling at all opportunities.
 </li>
 <li>
 Use up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
 </li>
 <li>
 Maintain an up-to-date database of outlet guests.
 </li>
 <li>
 Acquire in-depth knowledge of the F&amp;B menu for the assigned outlet to assist and provide recommendations to guests.
 </li>
 <li>
 Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
 </li>
 <li>
 Control cost by minimizing wastage, breakage, and spoilage.
 </li>
 <li>
 Set up, stock, and maintain the working area.
 </li>
 <li>
 Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
 </li>
 <li>
 Assist the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
 </li>
 <li>
 Open the restaurant for business at the prescribed time of each shift.
 </li>
 <li>
 Inspect each menu to ensure that they are in a presentable condition.
 </li>
 <li>
 Develop a complete knowledge of the menus, ingredients, and unavailable items for the day.
 </li>
 <li>
 Set up the hostess desk, review reservations, and prepare the reservation floor chart.
 </li>
 <li>
 Operate cash register as directed by the Restaurant Manager.
 </li>
 <li>
 Perform any other duties assigned by the Restaurant Manager.
 </li>
 <li>
 Create a harmonious environment amongst all staff members.
 </li>
 <li>
 Communicate with the Restaurant Manager regarding any service problems or changes required.
 </li>
 <li>
 Assist the Restaurant Manager in maintaining guest records.
 </li>
 <li>
 Cooperate with the other departments as directed by the Restaurant Manager.
 </li>
 <li>
 Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager.
 </li>
 <li>
 Maintain the cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
 </li>
 <li>
 Maintain personal hygiene and cleanliness standards.
 </li>
 <li>
 Inspect each section of the outlet to ensure cleanliness standards are applied.
 </li>
 <li>
 Check each table to ensure that a proper setup is in place before allocating it to the guests. Take co-responsibility for the correct handling of equipment in the outlet.
 </li>
 </ul>
</div>

Hostess

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar &ndash; offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo&euml;l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
 
 
 
 About The Role
 
 
 
 Four Seasons the Pearl &ndash; As part of Four Seasons&rsquo; commitment to luxury hospitality and exceptional guest experiences, this role ensures operational excellence and service quality. The position contributes to maintaining the highest standards of care and professionalism in line with Four Seasons&rsquo; Golden Rule philosophy.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Deliver exceptional guest service in accordance with Four Seasons standards.
 </li>
 <li>
 Maintain compliance with Qatar Labor Law and hotel policies.
 </li>
 <li>
 Coordinate with relevant departments to ensure smooth operations.
 </li>
 <li>
 Uphold health, safety, and hygiene standards at all times.
 </li>
 <li>
 Handle guest inquiries and resolve issues promptly and professionally.
 </li>
 <li>
 Support training and development initiatives for team members.
 </li>
 <li>
 Ensure accurate documentation and reporting as required.
 </li>
 <li>
 Contribute to a positive work environment that fosters teamwork and respect.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Education: High school diploma or equivalent; hospitality certification preferred.
 </li>
 <li>
 Experience: Minimum 1&ndash;2 years in a similar role within luxury hospitality.
 </li>
 <li>
 Skills: Strong communication, problem-solving, and customer service skills.
 </li>
 <li>
 Language: Proficiency in English; Arabic is an advantage.
 </li>
 <li>
 Legal Compliance: Ability to work under Qatar Labor Law regulations.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits package.
 </li>
 <li>
 Excellent training and career development opportunities.
 </li>
 <li>
 Employee discounts for stays at any Four Seasons worldwide.
 </li>
 <li>
 Complimentary dry cleaning for uniforms.
 </li>
 <li>
 Complimentary employee meals.
 </li>
 <li>
 Additional property-specific benefits.
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 Work Type: Full-time.
 </li>
 <li>
 Hours: 48 hours per week (8 hours per day, 6 days a week), with one day off; reduced hours during Ramadan as per Qatar Labor Law.
 </li>
 <li>
 Shifts may include early mornings, evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Residences Concierge-1

Marriott International

<div>Additional Information 
Job Number25186942 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

F&B Support Expert (F&B Hostess)

Explore 1334+ Guest service associate in Doha this December. Find roles across top companies and apply now to boost your career.