customer service representative Jobs in Doha

customer service representative

asst. catering supervisor

customer experience specialist Jobs in Doha

customer experience specialist

guest relations executive

guest services - agent

guest service associate

Rosewood Doha

<div>
 <p>
  <strong>
   Job Summary&nbsp;
  </strong>
 </p>
 <p>
  Reporting to the Residences Lounge Supervisor, the Residences Lounge Associate is responsible for all aspects of guest service in the daily operation of the Residences Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the Residences and the satisfaction of Residents.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Residences Lounge always appears clean and restful, orderly, and dignified.
  </li>
  <li>
   Adhere to the SOPs to ensure consistent and high-quality service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Standard Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Residences Lounge guests and inform the Supervisor to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Assist the Residences Butlers team when required, helping with the setup of the Residences and assisting with Residents' requests.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Confidentiality
  </strong>
 </p>
 <ul>
  <li>
   Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Health &amp; Safety
  </li>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <li>
   Regulations
  </li>
  <li>
   Risk Assessments for your department
  </li>
  <li>
   Hotel Fire &amp; Bomb Procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other
  </strong>
 </p>
 <p>
  The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </p>
 <p>
  As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </p>
</div>


Residence Lounge Associate (Arabic Speaker)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Others
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p><p>
Reporting to the Residences Lounge Supervisor, the Residences Lounge Associate is responsible for all aspects of guest service in the daily operation of the Residences Lounge, always ensuring the highest levels of guest satisfaction.</p><p></p><p><b><br>
Essential Duties and Responsibilities</b></p><ul><li>
Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.</li><li>
Verify that menus are well maintained.</li><li>
Ensures that minimum brand standards have been implemented.</li><li>
Ensures that all the Food and Beverage Essentials are implemented.</li><li>
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.</li><li>
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the Residences and the satisfaction of Residents.</li><li>
Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Maintains par stocks of all equipment and guest supplies as required.</li><li>
Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.</li><li>
Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.</li><li>
Clears and resets counters or tables at conclusion of each course.</li><li>
Fully conversant with all aspects of the Micros System.</li><li>
Computes bill and accepts payment.</li><li>
Performs the function of cashier as required.</li><li>
Verifies cash received ensuring only genuine money been collected.</li><li>
Verifies all credit cards presented by guest before to validity of the card.</li><li>
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.</li><li>
Ensures the delivery of brand promise and always provides exceptional guest service.</li><li>
Provides excellent service to associate in other departments as appropriate.</li><li>
Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li><li>
Establishes a rapport with guests maintaining good customer relationships.</li><li>
Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.</li><li>
Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.</li><li>
Make sure the Residences Lounge always appears clean and restful, orderly, and dignified.</li><li>
Adhere to the SOPs to ensure consistent and high-quality service.</li></ul><p></p><p><b><br>
Standard Responsibilities</b></p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Ensure highest standards of personal presentation and grooming.</li><li>
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.</li><li>
Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.</li><li>
Memorize all the habits/dietary/preferences of the Residences Lounge guests and inform the Supervisor to update the guest&rsquo;s profile.</li><li>
Proactively make recommendations to guests for food and upsell beverage items.</li><li>
Establish a professional rapport with guests maintaining good customer relationships.</li><li>
Assist the Residences Butlers team when required, helping with the setup of the Residences and assisting with Residents' requests.</li></ul><p></p><p><b><br>
Confidentiality</b></p><ul><li>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Health &amp; Safety</li><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul><p></p><p><b><br>
Other</b></p><p>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</p><p>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Apparel Group

<div>
 POSITION OBJECTIVE
 <br/>
 <br/>
 <ul>
  <li>
   The position is responsible for generating sales and deliver customer service at its best.
  </li>
  <li>
   Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
   <br/>
   <br/>
  </li>
 </ul>
 Key Responsibilities
 <br/>
 <br/>
 Hospitality and Guest Service
 <br/>
 <br/>
 <ul>
  <li>
   Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
  </li>
  <li>
   Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
  </li>
  <li>
   Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
  </li>
  <li>
   Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  </li>
  <li>
   Uses proper procedures to ensure the accuracy of every order for every guest.
  </li>
  <li>
   Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
  </li>
  <li>
   Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
  </li>
  <li>
   Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
  </li>
  <li>
   Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
  </li>
  <li>
   Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
  </li>
  <li>
   Prepares all products as required, following the order monitor to ensure the accuracy of every order.
  </li>
  <li>
   Communicates showcase and product needs to ensure proper product availability for guests.
  </li>
  <li>
   Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log. Policies and Procedures
  </li>
  <li>
   Participates in and attends all store meetings and other related functions.
  </li>
  <li>
   Follows all restaurant policies, procedures and standards.
  </li>
  <li>
   Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
  </li>
  <li>
   Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
  </li>
  <li>
   Receives payment by cash, credit cards, vouchers or automatic debits.
  </li>
  <li>
   Issue receipts, refunds, or change to the customers correctly.
  </li>
  <li>
   Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
  </li>
  <li>
   Maintain clean and orderly checkout areas. Health &amp; Safety
  </li>
  <li>
   Works in compliance with occupational health and safety legislation.
  </li>
  <li>
   Knows, understands and follows safe work practices and procedures.
  </li>
  <li>
   Uses or wears personal protective equipment or clothing as required.
  </li>
  <li>
   Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
  </li>
  <li>
   Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
  </li>
  <li>
   International fast food chain experience will be an added advantage
  </li>
 </ul>
</div>


Service Crew

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26039002<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>W Doha, West Bay, Zone 61, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Server

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Why Join Us?</p><p>
At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.</p><p>
Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>
You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>
Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p></p><p><br>
About Rosewood Doha:</p><p>
Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.</p><p>
Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p></p><p><br>
Our Associate Experience:</p><p>
We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li> A competitive salary and benefits package</li><li> High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li> A birthday day off (because your milestones matter!)</li><li> Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>
These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.</p><p></p><p><br>
Your role:</p><p>
To assist the Assistant Director of Rooms in accordance with organizing and maintaining a high level of standards, guidelines and policies established by Rosewood Doha and stay focus on housekeeping service efficiency and guest-oriented service excellence. Ensure hotel and Residence maintenance in guest rooms, suites, corridors, fire exits, stairways, service rooms and public areas are equal to the high level of guest and management expectations and standards. Provides guest services as well as supervision, direction leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards and manage an efficient depa1tment ensuring that good lines of communication both internally and externally are achieved with all associates and hotel guests.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Housekeeping Manager

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26039002
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Food and Beverage &amp; Culinary
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 W Doha, West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 Nuestro trabajo no consiste &uacute;nicamente en servir comida a la mesa para que la disfruten nuestros hu&eacute;spedes hasta pedir la cuenta. Adicionalmente, queremos crear una experiencia que sea memorable y &uacute;nica-con comida y bebida al lado. Nuestros Expertos de servicio al hu&eacute;sped toman la iniciativa a la hora de ofrecer toda una serie de servicios orientados a que el hu&eacute;sped disfrute de la experiencia. Ya sea cuando ponen las mesas, ayudan en la cocina, limpian las &aacute;reas de trabajo, y reabastecen los suministros; los xpertos de servicio al hu&eacute;sped logran que todos los servicios formen parte de la experiencia del hu&eacute;sped.
 <br/>
 <br/>
 Al margen de cu&aacute;l sea su puesto, hay una serie de cosas fundamentales para el &eacute;xito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compa&ntilde;&iacute;a, mantener los est&aacute;ndares de calidad y asegurarse de que su uniforme, apariencia personal y comunicaci&oacute;n sea profesional. Los Expertos de servicio al hu&eacute;sped est&aacute;n siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos, se mueven por superficies con pendiente, que no siempre son uniformes y que a veces resbalan), revisan el men&uacute; (lo leen y verifican la informaci&oacute;n) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 50 libras sin ayuda; deben llegar a lugares altos y agacharse, y deben hacer movimientos que les obligan a doblar las rodillas, girarse, estirar y encorvarse). Es fundamental que los Expertos de servicio al hu&eacute;sped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los hu&eacute;spedes est&eacute;n satisfechos y el hotel funcione.
 <br/>
 <br/>
 APTITUDES DESEABLES
 <br/>
 <br/>
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General
 <br/>
 <br/>
 (General Educational Development, GED).
 <br/>
 <br/>
 Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n; se valorar&aacute; poseer experiencia previa en entornos gastron&oacute;micos.
 <br/>
 <br/>
 Experiencia como supervisor:No se requiere experiencia como supervisor.
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 <br/>
 Licencia o certificaci&oacute;n:Ninguna
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 <br/>
 <em>
  En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
  <br/>
  <br/>
 </em>
 La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.
 <strong>
  Estar&aacute;s
 </strong>
 donde puedes llevar a cabo tu mejor trabajo,
 <strong>
  comenzar&aacute;s
 </strong>
 a cumplir tu prop&oacute;sito,
 <strong>
  formar&aacute;s parte
 </strong>
 de un incre&iacute;ble equipo mundial y
 <strong>
  te convertir&aacute;s
 </strong>
 en tu mejor versi&oacute;n.
</div>


F&B Support Expert

Hilton

<div><p>Spa Therapist</p><p>
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:</p><ul><li>
Deliver high‑quality massages, facials, and body treatments with exceptional attention to detail.</li><li>
Provide personalized, anticipatory service aligned with Forbes luxury expectations&mdash;remembering preferences and tailoring service accordingly.</li><li>
Maintain immaculate treatment rooms, ensuring cleanliness and facility excellence consistent with Forbes‑rated spas.</li><li>
Offer professional product and treatment recommendations that elevate the overall guest experience.</li><li>
Ensure guest comfort, privacy, and confidentiality at all times&mdash;core to Forbes service principles.</li><li>
Record guest preferences to support highly customized service, a hallmark of Five‑Star Forbes properties.</li><li>
Collaborate seamlessly with the spa team to deliver a smooth, consistent guest journey.</li><li>
Uphold refined grooming, polished communication, and luxury‑level professionalism.</li><li>
Participate in ongoing training and development to maintain world‑class service standards, as emphasized by Forbes Travel Guide.</li><li>
Hold recognized certifications and have experience within luxury spa environments.</li></ul><p><b>
What are we looking for?</b><br>
<br>
A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A warm, welcoming, and guest‑focused attitude at all times.</li><li>
Professional behaviour that reflects the standards of a luxury hospitality brand.</li><li>
Strong communication skills, ensuring clarity, courtesy, and respect with guests and colleagues.</li><li>
Exceptional attention to detail in delivering treatments and preparing spa environments.</li><li>
Consistent commitment to guest comfort, safety, privacy, and wellbeing.</li><li>
Ability to anticipate guest needs and personalize each experience.</li><li>
Team spirit with a willingness to support colleagues and contribute to a smooth spa operation.</li><li>
High level of product and treatment knowledge, with confidence in making professional recommendations.</li><li>
Immaculate grooming that aligns with brand standards.</li><li>
Commitment to continuous learning, improvement, and maintaining the highest service standards.</li><li>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</li><li><p>
Experience in a resort or wellness related field</p><p>
.</p><p>
</p><p></p><p><b>What will it be like to work for Hilton?</b>
</p></li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Spa Therapist

Explore 516+ Guest service associate in Doha this April. Find roles across top companies and apply now to boost your career.

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