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JW Marriott

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26073630
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1-year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Spa Receptionist

Alrais Holding

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest satisfaction, managing hotel staff, maintaining operational efficiency, and achieving business objectives.Key Responsibilities<ul><li>Manage and supervise all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, and Guest Services.</li><li>Ensure high standards of customer service and guest satisfaction.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Monitor hotel performance, occupancy rates, and revenue targets.</li><li>Recruit, train, and develop hotel staff.</li><li>Prepare staff schedules and oversee workforce management.</li><li>Ensure compliance with company policies, health and safety regulations, and local laws.</li><li>Manage budgets, control operational costs, and maximize profitability.</li><li>Coordinate with suppliers, vendors, and external service providers.</li><li>Conduct regular inspections to maintain hotel standards and cleanliness.</li><li>Prepare operational reports and present performance updates to management.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 3-5 years of experience in hotel management or a similar leadership role.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Strong understanding of hotel operations, guest service standards, and revenue management.</li><li>Ability to work flexible hours, including weekends and holidays when required.</li><li>Fluent in English; additional languages will be an advantage.</li></ul>Preferred Qualifications<ul><li>Experience managing boutique hotels, resorts, or hospitality establishments.</li><li>Strong knowledge of budgeting, forecasting, and financial reporting.</li><li>UAE hospitality industry experience is preferred.</li></ul>Work Location: In person

Hotel Manager (Female Only)

Atlantis dubai

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are seeking an exceptional Hotel Manager to lead the performance of One&amp;Only One Za&rsquo;abeel, overseeing a complex and highly curated ultra-luxury operation. This role requires a strong Food and Beverage background combined with a deep understanding of Rooms and Spa, ensuring continuous elevation of the guest experience across every touchpoint.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Lead operational and financial performance across a diverse destination dining portfolio, while delivering a seamless, innovative, and continually evolving guest experience within Rooms and Spa</li>
<li>Drive revenue, productivity, and cost optimization through detailed analysis of financial performance, payroll, and departmental results</li>
<li>Elevate Food and Beverage concepts, execution, and guest engagement across multiple venues, experiences, and activations</li>
<li>Provide guidance and challenge to the Director of F&amp;B on innovation, trends, and competitive positioning</li>
<li>Ensure outlet concepts, programming, and experiences align with brand standards and market positioning</li>
<li>Drive cross-functional alignment between F&amp;B, Rooms, Entertainment, Marketing, and Revenue team</li>
<li>Continuously enhance Room offerings, focusing on personalization, service delivery, and overall product quality</li>
<li>Partner with departmental leaders across Food and Beverage and Rooms to build a seamless guest experience</li>
<li>Champion innovation, implement best practices, and drive continuous improvement across all areas of the resort</li>
<li>Maintain strong oversight of labour productivity, cost control, purchasing, and inventory management</li>
<li>Ensure all operations align with One&amp;Only brand standards and ultra-luxury service expectations</li>
<li>Partner closely with the General Manager to shape and lead a high-performing senior leadership team, creating a culture defined by energy, creativity, and genuine connection, where both guests and colleagues experience moments of joy, recognition, and belonging</li>
</ul><h3 class="jobSectionHeader">Candidate Profile</h3>
<ul><li>Extensive experience in ultra-luxury hospitality environments</li>
<li>Strong background in Food and Beverage, ideally within complex or destination dining operations</li>
<li>Solid understanding of Rooms and Spa operations within a luxury resort setting</li>
<li>Proven financial acumen, including P&amp;L management, budgeting, and forecasting</li>
<li>Strong knowledge and practical application of Forbes Five-Star standards, with a clear understanding of luxury service delivery, quality assurance, and guest journey mapping</li>
<li>A visible and inspiring leader who brings together culinary and service excellence under one cohesive vision, leading from within the operation to energise teams, elevate performance, and shape the guest experience through real-time engagement</li>
<li>Strong commercial awareness and ability to drive performance in a dynamic environment</li>
<li>Excellent communication, decision-making, and stakeholder management skills</li>
</ul><h3 class="jobSectionHeader">What We Are Looking For</h3>
<ul><li>A visible and hands-on, inspiring leader who thrives in a fast-paced, high-profile environment, with a strong presence on the floor and ability to drive team performance</li>
<li>A passion for creating distinctive guest experiences and continuously elevating every aspect of the operation</li>
<li>A strategic mindset with the ability to balance creativity, quality, and commercial performance</li>
<li>Experience in the Middle East in similar roles is desirable</li>
<li>Great interpersonal and communication skills, building strong relationships with owners, senior leaders, colleagues, and guests.</li>
<li>Strategic vision and leadership, aligning all departments with long-term business and brand goals.</li>
<li>Commercial focus and results orientation, driving revenue, profitability, and operational efficiency.</li>
<li>Guest service excellence, ensuring personalized, instinctive luxury experiences at scale.</li>
<li>Innovation and continuous improvement, enhancing processes and adapting to changing needs.</li>
<li>Coaching and talent development, building high-performing teams through development and feedback.</li>
<li>Integrity and professional conduct, consistently modeling strong values and ethical leadership.</li></ul></div></div>
 <ul><li>Company: Atlantis Dubai</li>
<li>Employment Type: Full Time</li>
<li>Gender: Mixed</li>
<li>Job Type: Hospitality, Hotel</li></ul>

Hotel Manager, One&Only One Za'abeel 1

Confidential

<div>
 
 
 About Our Organization
 
 
 
 
 
 
 We are a leading international hospitality group dedicated to curating enriching, personal, and memorable lifestyle experiences. With a portfolio of iconic properties and award-winning restaurants located in the world&rsquo;s most desirable destinations, we set the benchmark for gracious service and culinary excellence.
 
 
 
 
 
 Our brand represents a seamless fusion of contemporary sophistication and timeless elegance. We are committed to providing intuitive dining experiences that celebrate life&rsquo;s special moments. If you are passionate about delivering exceptional service in a dynamic, high-growth environment, we invite you to join our team.
 
 
 
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 We are seeking polished and attentive
 
 Waiters/Waitresses
 
 to join our Food &amp; Beverage team. In this role, you will be the face of our dining venues, representing our brand throughout the entire guest journey.
 
 
 
 
 
 Your mission is to deliver a flawless dining experience, ensuring that every guest becomes a loyal advocate for our restaurants by delighting them from the moment they arrive until their farewell.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Service Excellence:
 
 Execute all F&amp;B service tasks&mdash;including greeting, order taking, serving, and billing&mdash;in strict alignment with luxury service standards and procedures.
 </li>
 <li>
 
 Personalized Attention:
 
 Go above and beyond to anticipate guest needs, offering tailored menu recommendations and creating memorable dining moments.
 </li>
 <li>
 
 Problem Solving:
 
 Proactively identify potential issues and handle any complaints with empathy, efficiency, and professionalism to ensure complete guest satisfaction.
 </li>
 <li>
 
 Team Collaboration:
 
 Maintain open and proactive communication with colleagues across the kitchen and service teams, always prioritizing the guest&rsquo;s best interests.
 </li>
 <li>
 
 Product Knowledge:
 
 Maintain extensive knowledge of food menus, beverage pairings, and allergen information to provide accurate and confident guidance to guests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum
 
 1 year
 
 of direct experience in a similar waiting or service role within a
 
 5-star hotel
 
 or fine dining restaurant.
 </li>
 <li>
 
 Education:
 
 High school diploma is required; a College degree or certification in Hotel Management, Culinary Arts, or a related field is preferred.
 </li>
 <li>
 
 Language Skills:
 
 Strong command of both written and spoken
 
 English
 
 is required. Proficiency in additional languages (e.g., Arabic, French, Russian, Mandarin) is a significant asset.
 </li>
 <li>
 
 Personal Attributes:
 
 A genuine service-oriented personality with high Emotional Intelligence (EQ). You must possess a warm demeanor, excellent grooming, and a passion for hospitality.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 
 
 
 
 
 These are the functional skills required to succeed in this role:
 
 
 <ul>
 <li>
 
 Guest-Centric Mindset:
 
 An innate ability to prioritize the guest&rsquo;s comfort, anticipating desires before they are expressed and delivering service with warmth and sincerity.
 </li>
 <li>
 
 Results Orientation:
 
 A focused approach to achieving service targets, maintaining high accuracy in orders, and driving positive guest feedback scores.
 </li>
 <li>
 
 Continuous Learning:
 
 A proactive attitude toward self-improvement, eagerly absorbing new knowledge about menu changes, wine pairings, and service techniques.
 </li>
 <li>
 
 Resilience:
 
 The capacity to remain calm, composed, and professional during peak dining hours or when handling challenging situations.
 </li>
 <li>
 
 Adaptability:
 
 The flexibility to adjust quickly to changing shifts, diverse guest cultures, and evolving operational requirements.
 </li>
 </ul>
 
 
 
 
 
 Our Values
 
 
 
 
 
 
 
 These guiding principles define our culture and how we operate:
 
 
 <ul>
 <li>
 
 Uncompromising Service Excellence:
 
 Guests are our top priority. We take pride in keeping our promises and value the trust placed in us to deliver flawless dining experiences every time.
 </li>
 <li>
 
 Ownership &amp; Accountability:
 
 No detail is too small. We take full responsibility for our actions, driving efficiency and quality in every task to ensure the success of our team and business.
 </li>
 <li>
 
 Agility &amp; Responsiveness:
 
 In a fast-paced environment, speed matters. We adapt quickly and possess the energy and skills to respond immediately to guest needs without compromising quality.
 </li>
 <li>
 
 Collaborative Spirit:
 
 We believe in the power of teamwork. Our staff works together with high energy and positivity, supporting one another to achieve common goals.
 </li>
 <li>
 
 Innovation &amp; Forward Thinking:
 
 We embrace change and challenge the status quo. We constantly seek new ways to enhance the dining experience and stay ahead of industry trends.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Opportunity to work with a globally recognized luxury brand in a landmark location.
 </li>
 <li>
 Competitive tax-free salary and comprehensive benefits package (health insurance, annual flights, service charge, meals on duty).
 </li>
 <li>
 A supportive environment that encourages career growth and skill development within an international group.
 </li>
 <li>
 The chance to interact with a diverse, high-profile clientele in world-class dining venues.
 </li>
 </ul>
</div>

Waiter / Waitress

Marriott International

<div>Additional Information 
Job Number26075127 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>The St. Regis Downtown Dubai has unveiled a reimagined dining space overlooking the picturesque canal waterfront curated by the iconic porcelain brand Ginori 1735. Infusing the best address in Downtown Dubai with Italian joy to bring creative styling and playfulness to the hotel&rsquo;s culinary experience, the Ginori Terrace is part of a groundbreaking global collaboration between St. Regis Hotels &amp; Resorts and Ginori 1735 that celebrates la dolce vita and artistic expression in every detail. 
JOB SUMMARY
Responsible for lobby lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Lobby Lounge Operations
<ul><li>Implements agreed upon beverage policy and procedures throughout the property.</li></ul>
<ul><li>Manages in compliance with all local, state and Federal beverage and liquor laws.</li></ul>
<ul><li>Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</li></ul>
<ul><li>Monitors adherence to all liquor control policies and procedures.</li></ul>
<ul><li>Attends pre- and post-convention meetings as needed to understand group needs</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Ensures compliance with all Bar/Lounge policies, standards and procedures.</li></ul>
<ul><li>Maintains food handling and sanitation standards.</li></ul>
<ul><li>Manages inventories according to budget and business levels.</li></ul>
<ul><li>Establishes par levels for supplies, liquor, beer, wine and equipment and completes requisitions to replenish shortages or additional items needed for anticipated business.</li></ul>
<ul><li>Assists with developing menus and promotions as necessary.</li></ul>
<ul><li>Ensures that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.</li></ul>
<ul><li>Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas</li></ul> 
Leading Lobby Lounge Team
<ul><li>Trains staff on liquor control policies and procedures.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Communicates critical information to the Bar/Lounge staff regarding each event.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds effectively to guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Provides feedback to individuals in an effort to improve service performance.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul> 
Managing Human Resource Activities
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div></div>

Lobby Lounge Manager - The St. Regis Downtown Dubai

Vintage Grand Hotel

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City &ndash; a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&amp;B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel&rsquo;s brand in Dubai. The hotel will exemplify the brand&rsquo;s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand&rsquo;s signature M Club lounge, a pool, fitness center and tennis court.Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelers.OVERVIEWWith the goal of providing superior guest experiences, the Front Office Receptionist is involved in any and all aspects of guests' experience in a hotel. The Front Office Receptionist is responsible for knowing and sharing knowledge of all hotel facilities, services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.JOB RESPONSIBILITIES<ul><li>Must have past experience in dealing directly with customers from all walks of life and must have acquired general knowledge of basic customer service skills.</li><li>Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services</li><li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li><li>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.</li><li>Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.</li><li>Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.</li><li>Performs other duties as assigned, requested or deemed necessary by management.</li><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li></ul>QUALIFICATIONS<ul><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Must be fluent in English.</li><li>Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</li><li>Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</li></ul>EDUCATION<ul><li>Minimum a Diploma in hotel management, tourism, or related fields of study.</li></ul>Job Type: Full-timePay: From AED2,000.00 per monthWork Location: In person

Front Desk Receptionist

Naik Foundation

Job Description:<ul><li>Ensuring that guests have a positive experience and feel valued by the Hotel.</li><li>Training new employees on company policies, procedures, and culture.</li><li>Creating and maintaining relationships with Guests to ensure that they are satisfied with services provided by the Hotel.</li><li>Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner.</li><li>Managing employee schedules to ensure that all shifts are covered at all times.</li><li>Managing the front office team and rooms division to ensure that all Guests needs are met in a timely manner.</li><li>Ensuring that all tasks are completed in accordance with Hotel policies and procedures.</li><li>Preparing reports on Hotel performance to upper management.</li><li>Coordinating with other departments such as Human Resources to ensure that employees are treated fairly.</li><li>Monitor Front Office, Bell staff to ensure highest quality of guest relations.</li><li>Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel.</li><li>Comply at all times with Millennium Standards and regulations to encourage safe and efficient hotel operations.</li><li>Coordinate training programs for all Front Office employees.</li><li>Handle guest complaints, react quickly, logging and notifying proper areas to service the guest</li></ul>Requirements:&middot; Proven work experience in the relevant field.&middot; Proficiency in English (oral and written)&middot; Proficiency in MS Office, particularly Excel and Word&middot; Excellent communication and people skills&middot; Good organizational and multitasking abilities&middot; Problem-solving skills&middot; Job knowledge with Opera Software.Job Type: Full-timeApplication Question(s):<ul><li>Are you immediate joiner?</li></ul>Work Location: In person

Director of Front Office

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