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guest service associate

The Canvas hotel

<ul><li>To welcome the guests</li><li>To share daily activity highlights with the Manager including internal and external guest opportunities.</li><li>Is responsible for controlling the access to the Spa area.</li><li>Check bookings for the spa if there is any change or modification in these bookings.</li><li>To continuously maintain and service all equipment's related or assigned to the department, as specified in equipment manuals.</li><li>To be flexible with working hours.</li><li>To project a positive and motivated attitude.</li><li>To be fully conversant with first aid.</li><li>Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To be aware of all VIPs visiting or staying in the hotel.</li><li>Perform all massages &amp; treatments in accordance with the hotel procedures and legal regulations</li><li>Participate in all trainings organized by The Canvas or Myst Spa.</li><li>To daily follow the checklists.</li><li>To up sell the Spa services</li><li>To inform the guest of all the services available at the Spa</li><li>Be aware of all hotel events and activities</li><li>Ensure that the guest service is excellent so that he/she will return to the Spa Understand and comply with all health and safety regulations for the Spa</li><li>Have knowledge of the services offered by the hotel and encourage the guests to use them during their stay at the hotel</li><li>To always keep the working area clean and well maintained.</li><li>To provide safe working environment using appropriate materials, equipment's and supplies.</li><li>To offer a warm welcome to all guests and ensure that they enjoy their stay.</li><li>To personally greet and escort the guests rather than pointing out directions.</li><li>To respect the privacy of the guests and the confidentiality of the information.</li><li>To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.</li><li>To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with your colleagues and all other departments.</li><li>To be aware of the Hotel&rsquo;s Employee Handbook and understand and adhere to the Hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with UAE legislation as required.</li><li>To respond to any changes in the department as dictated by the needs of the hotel.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To attend training and meetings as and when required.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,200.00 per monthWork Location: In person

Spa Therapist

Marriott International

<div>Additional Information 
Job Number26072156 
Job CategoryFood and Beverage &amp; Culinary 
LocationAirport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hostess - Casa Mia

<div>Additional Information 
Job Number26066580 
Job CategoryFood and Beverage &amp; Culinary 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Dining Service Specialist - Bussola

<div>Additional Information 
Job Number26070119 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.</div></div>

F&B Service Expert

Emirates Flight Catering

<div>
 
 Responsibilities
 
 
 
 
 Key Results Area:
 
 
 
 <ul>
 <li>
 Ensure that all our customers and guests receive high standards of service to have an exceptional experience.
 </li>
 <li>
 Assist with table service and ensure the dining areas remain clean and organized by promptly clearing dishes to maintain a tidy and inviting dining environment.
 </li>
 <li>
 Follow standard opening and closing procedures to ensure the outlet is properly prepared.
 </li>
 <li>
 Comply to the company&rsquo;s established hygiene policies and procedures to maintain proper food and equipment handling standards.
 </li>
 <li>
 Attend to customer complaints satisfactorily or seek the assistance of the supervisor to ensure customer satisfaction.
 </li>
 <li>
 Assist in maintaining sufficient stock during the entire shift including checking all the received stock to make sure that the same is in accordance with the order, quality and quantity and display or store them to maintain inventory accuracy.
 </li>
 <li>
 Ensure tasks such as wiping, cleaning, polishing, organizing, collecting, loading, dispatching and others as assigned by the line manager are performed as per Emirates Flight Catering standards.
 </li>
 <li>
 Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience:
 
 
 
 
 Education Qualification
 
 
 
 <ul>
 <li>
 High school certification (must have)
 </li>
 <li>
 Diploma or equivalent qualification (preferred)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in the hospitality industry.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Good command in spoken and written English
 </li>
 <li>
 Positive and service-oriented attitude
 </li>
 <li>
 Good command of customer service skills
 </li>
 <li>
 Ability to handle a high-volume service environment
 </li>
 <li>
 Strong organizational, multitasking skills and attention to detail.
 </li>
 </ul>
</div>

Waiter Premium Lounge

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Scope Investment

<h2>Job Summary</h2>The Hostess is responsible for creating a warm and welcoming first impression for guests at Ladurée. Greets guests, manages reservations and seating arrangements, and ensures excellent customer service while maintaining the brand's luxury standards and elegant atmosphere.<h2>Key Responsibilities</h2><ul><li>Welcome guests in a friendly, professional, and courteous manner.</li><li>Manage restaurant reservations and maintain an organized waiting list.</li><li>Escort guests to their tables and present menus.</li><li>Coordinate with the restaurant team to optimize table turnover and seating arrangements.</li><li>Answer telephone calls, respond to guest inquiries, and handle reservation requests.</li><li>Maintain accurate records of reservations, guest preferences, and special requests.</li><li>Ensure the reception and waiting areas are clean, organized, and presentable at all times.</li><li>Assist guests with directions, information about the menu, and restaurant services.</li><li>Handle guest concerns or complaints professionally and escalate issues when necessary.</li><li>Support special events, promotions, and VIP guest arrangements.</li><li>Maintain high standards of grooming, appearance, and professionalism in line with Ladurée brand standards.</li><li>Work closely with restaurant management and service staff to ensure a seamless guest experience.</li></ul><h2>Qualifications and Requirements</h2><ul><li>High school diploma or equivalent; hospitality-related qualifications are an advantage.</li><li>Previous experience as a Hostess, Receptionist, or in a customer-facing hospitality role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation and professional demeanor.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail.</li><li>Good organizational and multitasking skills.</li><li>Proficiency in English; additional languages are an advantage.</li><li>Familiarity with reservation systems and basic computer skills.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>

Hostess

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