customer service representative Jobs in Dubai

customer service representative

sales associate

customer service executive

customer service representative (cs) Jobs in Dubai

customer service representative (cs)

customer service specialist Jobs in Dubai

customer service specialist

guest service associate

Marriott International

<div>Additional Information 
Job Number26094208 
Job CategoryFood and Beverage &amp; Culinary 
LocationKing Salman Bin Abdulaziz Al Saud Street , Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

F&B Service Expert

Reif Kushiyaki Restaurant LLC

Key ResponsibilitiesGuest Experience<ul><li>Create a warm, welcoming, and personalized experience from the first interaction until the guest departs.</li><li>Build genuine rapport with guests and anticipate their needs throughout the dining experience.</li><li>Guide guests through the menu by explaining dishes, ingredients, preparation methods, and flavor profiles with confidence.</li><li>Provide recommendations tailored to guests' preferences, dietary requirements, and dining occasions.</li><li>Ensure every table receives attentive, timely, and seamless service while maintaining REIF's premium casual standards.</li><li>Handle guest feedback and concerns professionally, taking ownership to ensure complete guest satisfaction.</li><li>Create memorable experiences that encourage repeat visits and positive word-of-mouth.</li></ul>Order Taking &amp; Service Excellence<ul><li>Accurately take food and beverage orders using the POS system with exceptional attention to detail.</li><li>Understand guest preferences and confidently recommend suitable dishes, beverages, and menu combinations.</li><li>Coordinate closely with the kitchen and bar to ensure accurate, timely, and smooth delivery of orders.</li><li>Monitor each table throughout service, ensuring courses are served at the appropriate pace and guest expectations are consistently exceeded.</li><li>Maintain full knowledge of daily specials, seasonal menus, limited-time offers, and menu updates.</li><li>Ensure bills are prepared accurately and processed efficiently.</li></ul>Upselling &amp; Sales<ul><li>Practice consultative selling by naturally recommending dishes and beverages that enhance the guest's dining experience.</li><li>Promote signature dishes, seasonal specials, premium ingredients, desserts, and beverage pairings.</li><li>Confidently upsell premium sake, wines, cocktails, and other alcoholic beverages.</li><li>Recommend additional items that complement guests' selections without being intrusive.</li><li>Contribute to achieving restaurant sales targets through knowledgeable and guest-focused recommendations.</li></ul>Operational Standards<ul><li>Maintain exceptional grooming and professional appearance at all times.</li><li>Ensure assigned stations remain clean, organized, and fully prepared throughout service.</li><li>Follow food safety, hygiene, and HACCP procedures.</li><li>Perform opening, closing, and side duties according to restaurant standards.</li><li>Collaborate closely with runners, bartenders, kitchen, supervisors, and managers to ensure efficient service.</li><li>Support teammates during peak periods while maintaining consistent service quality.</li></ul>Pay: From AED3,000.00 per monthApplication Question(s):<ul><li>What is your notice period?</li><li>What is your salary expectation?</li></ul>Experience:<ul><li>restaurant: 2 years (Required)</li><li>selling alcoholic beverages: 1 year (Required)</li></ul>Work Location: In person

Waiter

Blaura Wellness and Fitness Center LLC

Job SummaryWe are seeking an elegant, highly professional, and service-oriented Luxury Wellness Receptionist to become the first point of contact for our guests. The ideal candidate has previous experience in luxury wellness centers, 5-star hotels, premium spas, or hospitality environments and is passionate about delivering exceptional guest experiences.You will welcome clients with warmth and professionalism, manage appointments, coordinate daily operations, and ensure every guest receives a seamless and personalized experience. The ability to communicate confidently with VIP clients, including Arabic-speaking ladies, is highly valued.Key Responsibilities<ul><li>Welcome and assist clients with exceptional hospitality and professionalism.</li><li>Manage daily appointments, bookings, and treatment schedules using the booking system.</li><li>Handle incoming phone calls, WhatsApp inquiries, emails, and walk-in guests promptly.</li><li>Coordinate with therapists and wellness practitioners to ensure smooth daily operations.</li><li>Build strong relationships with clients by providing personalized and attentive service.</li><li>Maintain accurate client records while ensuring confidentiality.</li><li>Process payments, issue invoices, and reconcile daily transactions.</li><li>Promote wellness programs, memberships, retail products, and special offers.</li><li>Ensure the reception, lounge, and guest areas are maintained to luxury hospitality standards.</li><li>Handle VIP guests with discretion, professionalism, and cultural sensitivity.</li><li>Support Arabic ladies and international clients with a welcoming and respectful guest experience.</li><li>Resolve guest concerns efficiently while maintaining a positive brand image.</li><li>Assist with administrative tasks and daily operational reports as required.</li></ul>Requirements<ul><li>Minimum 2 years of experience as a Receptionist, Guest Relations Executive, Front Office Executive, or Customer Service Representative in:</li><li>Luxury Wellness Centers</li><li>Premium Spas</li><li>5-Star Hotels</li><li>High-End Medical or Aesthetic Clinics</li><li>Luxury Hospitality</li><li>Excellent verbal and written communication skills.</li><li>Professional grooming and polished appearance.</li><li>Strong interpersonal and customer service skills.</li><li>Proficient in Microsoft Office and appointment booking/POS systems.</li><li>Ability to multitask in a fast-paced luxury environment.</li><li>Strong organizational and administrative skills.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>Preferred Qualifications<ul><li>Experience serving VIP clients, high-net-worth individuals, and international guests.</li><li>Previous experience handling Arabic clientele with cultural awareness and professionalism.</li><li>Multilingual candidates are highly preferred.</li></ul>Preferred Languages<ul><li>English (Required)</li><li>Arabic (Highly Preferred)</li><li>Russian</li><li>French</li><li>Mandarin</li><li>Hindi or Urdu</li><li>Tagalog</li><li>Any additional language is an advantage.</li></ul>What We Look For<ul><li>Exceptional emotional intelligence and professionalism.</li><li>Luxury hospitality mindset with attention to detail.</li><li>Excellent etiquette and presentation.</li><li>Warm, confident, and welcoming personality.</li><li>Ability to anticipate guests' needs before they ask.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Passion for health, beauty, wellness, and delivering world-class guest experiences.</li></ul>Work Location: In person

Luxury Wellness Receptionist- Women Only

Hilton

<div>An Assistant Executive Housekeeper at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key leadership role in delivering exceptional housekeeping operations that reflect the hotel's commitment to luxury, elegance, and impeccable presentation. This role supports the Executive Housekeeper in fostering operational excellence, developing high-performing teams, and creating memorable guest experiences through the highest standards of cleanliness and service.</div>
 <div><div>What will I be doing?
 
As an Assistant Executive Housekeeper, you will support the Executive Housekeeper in the leadership and daily management of the Housekeeping department, ensuring operational excellence, effective team performance, and the consistent delivery of exceptional cleanliness, presentation, and service standards across guest rooms, public areas, and hotel facilities. Working collaboratively with all hotel departments, you will contribute to achieving guest satisfaction, maintaining Waldorf Astoria and Forbes Five-Star standards, and driving continuous improvement initiatives. Specifically, you will be responsible for
 
<ul><li>Assist the Executive Housekeeper in leading the Housekeeping operation to consistently deliver exceptional standards of cleanliness, presentation, guest satisfaction, and service excellence across guest rooms, public areas, offices, and meeting spaces, in alignment with hotel policies, brand standards, and regulatory requirements.
</li><li>Plan, coordinate, delegate, and oversee daily, weekly, monthly, quarterly, and annual Housekeeping activities to optimize operational efficiency, productivity, resource utilization, and service consistency.
</li><li>Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure full compliance with Waldorf Astoria brand standards, Forbes Five-Star expectations, quality assurance guidelines, and departmental operating procedures.
</li><li>Support the implementation and administration of departmental systems, policies, procedures, operational reports, planning processes, and continuous improvement initiatives to enhance overall departmental performance.
</li><li>Lead, coach, and develop Housekeeping Supervisors and operational Team Members through effective communication, performance management, recognition, feedback, and engagement initiatives.
</li><li>Maintain the departmental training calendar in partnership with the Departmental Trainer, facilitate training programs, and ensure accurate documentation of training records, competencies, and colleague development activities.
</li><li>Ensure all Team Members are fully trained and consistently demonstrate Waldorf Astoria service standards, Forbes Five-Star requirements, luxury hospitality behaviors, and operational excellence.
</li><li>Monitor and ensure the safe handling, storage, and usage of cleaning chemicals, equipment, and supplies in accordance with health, safety, hygiene, environmental, and hazardous materials regulations.
</li><li>Support effective inventory management, linen control, guest amenities management, and departmental cost control measures while maintaining operational standards and achieving budgetary objectives.
</li><li>Collaborate closely with Engineering, Front Office, and other hotel departments to ensure timely resolution of maintenance concerns, room defects, and operational matters impacting guest satisfaction.
</li><li>Analyze guest feedback, quality assurance reports, and operational performance results to identify opportunities for improvement and implement appropriate corrective and preventive actions.
</li><li>Support VIP arrivals, special guest requirements, departmental projects, and operational initiatives to ensure personalized service delivery and exceptional guest experiences.
</li><li>Promote and maintain a positive, inclusive, and collaborative working environment that reflects Waldorf Astoria values, Hilton culture, and a commitment to colleague engagement and service excellence.
</li><li>Champion Forbes Five-Star standards, quality assurance practices, and continuous improvement initiatives across all areas of Housekeeping operations to consistently elevate guest experiences.</li></ul></div></div>
 <div><div>What are we looking for?
 
An Assistant Executive Housekeeper serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and collaborating with Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
<ul><li>Current experience as an Assistant Executive Housekeeper or in a similar leadership role within a luxury hotel.
</li><li>Strong knowledge and practical experience of Forbes Five-Star standards.
</li><li>Extensive knowledge of housekeeping operations, sanitation practices, cleaning chemicals, and health and safety regulations.
</li><li>Sound understanding of inventory management, budgeting, and cost control principles.
</li><li>Proven leadership and people management skills with the ability to coach, develop, and motivate Team Members.
</li><li>Excellent organisational skills with the ability to coordinate multiple priorities and collaborate effectively across departments.
</li><li>Strong communication and interpersonal skills with the ability to build positive relationships with Team Members, suppliers, and contractors.
</li><li>Proficiency in property management systems and Microsoft Office applications.
</li><li>Good analytical and numerical skills with the ability to interpret operational reports and performance data.
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
<ul><li>Previous experience within the luxury hospitality sector in the UAE.
</li></ul></div>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Assistant Executive Housekeeper at Waldorf Astoria Dubai International Financial Centre

<div>The Director of Front Office oversees all operational aspects of the Front Office Department, including Front Desk, Concierge, Personal Concierge and Personal Assistant services. This role ensures a seamless guest experience that aligns with the Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth operation of the entire Front Office department, maintaining luxury guest experiences and inspiring a highly skilled team to deliver refined, personalized, and memorable services. With a strong emphasis on the guest journey and luxury service, the Director of Front Office ensures that every detail contributes to establishing the Front Office as a sanctuary of excellence within the hotel.</div>
 <div>What will I be doing?
 
As a Director of Front Office, you are responsible for overseeing all Front Office operations and leading the department to deliver an exceptional and personalized guest experience in line with brand standards, Forbes Travel Guide requirements, and luxury hospitality expectations. You will also be accountable for achieving revenue objectives, managing guest feedback, and driving continuous service excellence. Your key responsibilities include, but are not limited to, the following:
Operational Responsibilities
<ul><li>Oversee the day-to-day operations of the Front Office department, including Front Desk, Concierge, Personal Concierge, Personal Assistant services, guest journey management, valet services, and traffic movement, ensuring seamless, elevated service delivery at all times.
</li><li>Lead and manage Front Office systems, including OnQ, ensuring accuracy of check-in and check-out processes, reporting, KPIs, and monitoring daily arrival and departure movements.
</li><li>Manage Synergy and Kipsu platforms, ensuring all processes are followed in accordance with brand and company standards.
</li><li>Oversee all financial and transactional activities within the Front Office, ensuring compliance with internal controls and audit requirements.
</li><li>Ensure all administrative duties are completed daily, weekly, and monthly in line with company standards.
</li><li>Manage room allocations in accordance with guest preferences, profiles, and arrival times to maximize satisfaction and loyalty.
</li><li>Coordinate closely with Housekeeping and other operational departments to ensure smooth arrivals, departures, and room readiness.
</li><li>Drive performance against established targets, including Hilton Honors enrollments, upselling initiatives, and guest engagement metrics.
</li><li>Ensure guest arrival and departure experiences are consistently in line with Forbes Travel Guide standards.
</li>Ensure clear, effective, and consistent communication between team members and leadership to support operational alignment and engagement. 
<li>
 
</li></ul>People &amp; Leadership
<ul><li>Inspire and motivate the team to consistently deliver exceptional service and the highest standards of hospitality.
</li><li>Recognize and reward strong performance by managing a team member recognition program in line with company expectations.
</li><li>Recruit Front Office team members and leaders in accordance with company policies and statutory requirements.
</li><li>Proactively address underperformance through coaching and discussions, and where necessary, initiate formal disciplinary procedures in line with HR policies.
</li><li>Ensure vacation planning is completed, regularly updated, and aligned with operational and business requirements.
</li><li>Support succession planning by setting clear KPIs, maintaining training calendars, overseeing appraisals, and providing ongoing feedback and coaching.
</li>Ensure all Front Office team members consistently maintain a neat, clean, and well-groomed appearance in accordance with brand standards. 
<li>
</li></ul> 
Financial Responsibilities
<ul><li>Manage the Front Office departmental financial targets and P&amp;L, including upselling forecasts and accruals.
</li><li>Monitor and control departmental expenses to ensure alignment with approved budgets.
</li>Oversee all financial transactions, risk management, and audit requirements, ensuring full compliance with company policies and controls. 
<li>
</li></ul> 
Commercial Responsibilities
<ul><li>Manage all incremental revenue through effective guidance and coaching on room and breakfast upselling strategies.
</li><li>Ensure the consistent promotion and recommendation of hotel facilities and services to maximize overall hotel revenue.</li></ul></div>
 <div>What are we looking for?
The Director of Front Office for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the below skills and characteristics:
<ul><li>Previous experience as Director of Front Office in a luxury hotel brand
</li><li>Strong leadership and communication skills with a passion for delivering exceptional guest service.
</li><li>Exceptional professional presence, supported by impeccable grooming standards
</li><li>Excellent people management skills
</li><li>Solid knowledge of Forbes Standards
</li><li>Flexibility to respond to a range of different work situations.
</li><li>Solid track record in maximizing guest satisfaction scores
</li><li>Strong knowledge of the local UAE market
</li>Proficiency with computers and computer programs, including Microsoft Word, PowerPoint 
<li>
</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience working with Forbes Standards
</li><li>Previous experience in UAE
</li>Relevant qualifications and educational background 
<li>
 
</li></ul>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

<div>Additional Information 
Job Number26089974 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Office Manager

Emperos DMCC

Job Title: Waiter Reports To: F&amp;B Manager Location: Dubai, United Arab Emirates Nationality: Any Salary: As per company standards and experience Gender: AnyJob Description:Acube Group is seeking a well-presented, courteous, and service-oriented Waiter to join its high-end F&amp;B team. The role is responsible for delivering exceptional guest service in a fine dining environment, ensuring an outstanding dining experience that reflects premium service standards.The Waiter will be responsible for guest interaction, order taking, service execution, and maintaining the highest levels of professionalism, hygiene, and hospitality etiquette.Duties &amp; Responsibilities:<ul><li>Greet and welcome guests in a professional and warm manner.</li><li>Present menus, explain dishes, and provide recommendations when required.</li><li>Take accurate food and beverage orders and communicate them clearly to kitchen and bar teams.</li><li>Serve food and beverages according to fine dining service standards.</li><li>Ensure guest satisfaction throughout the dining experience by being attentive and responsive.</li><li>Maintain knowledge of menu items, ingredients, and daily specials.</li><li>Handle guest inquiries, requests, and complaints professionally and promptly.</li><li>Ensure tables are properly set up, clean, and maintained throughout service.</li><li>Coordinate with kitchen and bar staff to ensure timely order delivery.</li><li>Follow proper grooming, hygiene, and uniform standards at all times.</li><li>Process billing and payment requests accurately when required.</li><li>Assist in maintaining cleanliness and organization of the dining area.</li><li>Support opening and closing duties of the restaurant.</li><li>Ensure compliance with health, safety, and food hygiene regulations.</li><li>Uphold premium service standards aligned with luxury hospitality expectations.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Minimum 2&ndash;4 years of experience as a waiter in fine dining, luxury restaurants, or high-end hotels in UAE or GCC preferred.</li><li>Strong knowledge of food and beverage service standards.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and well-groomed at all times.</li><li>Ability to work in a fast-paced, high-pressure hospitality environment.</li><li>Customer-focused attitude with strong attention to detail.</li><li>Basic knowledge of POS systems is an advantage.</li><li>Team player with positive attitude and strong work ethic.</li></ul>Benefits:<ul><li>Competitive salary package based on experience.</li><li>Opportunity to work in a high-end hospitality environment F&amp;B environment</li><li>Career growth within luxury operations.</li><li>Professional and structured working environment.</li></ul>Work Location: In person

Explore 227+ Guest service associate in Dubai this August. Find roles across top companies and apply now to boost your career.

227 guest service associate jobs In Dubai

F&B Service Expert

Waiter

Luxury Wellness Receptionist- Women Only

Assistant Executive Housekeeper at Waldorf Astoria Dubai International Financial Centre

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

Welcome Office Manager

Waiter