customer service representative Jobs in Dubai

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guest service associate

PJS Global DMCC

Job Title: Guest Service Associate Location: DubaiJob Summary:The personal is responsible for maintaining the cleanliness and hygiene of the office premises and ensuring a comfortable and welcoming environment for employees and visitors. The role also includes preparing and serving tea, coffee, and refreshments, assisting with office errands, and supporting the admin team with basic tasks.Key Responsibilities:Housekeeping &amp; Cleanliness:<ul><li>Ensure that all offices, meeting rooms, pantry, and common areas are clean and well-maintained at all times.</li><li>Perform daily cleaning tasks such as sweeping, mopping, dusting, vacuuming, and sanitizing surfaces.</li><li>Empty trash bins regularly and dispose of waste properly.</li><li>Refill supplies like paper towels, soap, tissue, and drinking water as needed.</li><li>Maintain cleanliness and organization of pantry and kitchen areas.</li></ul>Tea &amp; Refreshment Service:<ul><li>Prepare and serve tea, coffee, water, and other refreshments to staff and guests promptly.</li><li>Ensure clean cups, glasses, and utensils are available at all times.</li><li>Maintain stock of pantry items and inform admin if supplies are low.</li></ul>Office Support:<ul><li>Assist in setting up meeting rooms before and after meetings.</li><li>Support administrative tasks such as filing, photocopying, and delivering documents as instructed.</li><li>Handle indoor and outdoor office errands such as collecting parcels, documents, or groceries when required.</li><li>Ensure proper handling of office equipment and report any maintenance needs to admin.</li></ul>General Duties:<ul><li>Maintain a polite and professional attitude toward staff and visitors.</li><li>Follow all hygiene, safety, and security guidelines.</li><li>Perform any other duties as assigned by the supervisor or management.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum High School education or equivalent.</li><li>Prior experience as guest service in hotel Industry or Hospitality</li><li>Basic understanding of cleaning and hygiene standards.</li><li>Good communication and interpersonal skills.</li><li>Honest, reliable, and punctual.</li><li>Neat personal appearance and positive attitude.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per month

Guest Service Associate

Rosewood Abu Dhabi

RESPONSIBILITIES:
<ul>
<li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li>
<li>Ensure that standards are maintained at a superior level on a daily basis.</li>
<li>Maintain complete knowledge of correct maintenance and use of equipment.</li>
<li>Use equipment only as intended</li>
<li>Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li>
<li>Maintain positive guest relations at all times.</li>
<li>Resolve guest complaints, ensuring guest satisfaction.</li>
<li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li>
<li>Maintain complete knowledge of:a. All hotel features/services, hours of operation.b. All hotel restaurant food concepts, menu price range, dress code and ambiance.c. All hotel room types, numbers/names, layout, appointments, amenities and locations.d. All hotel room rates, special packages and promotions.e. Daily house count and expected arrivals/departures (particularly VIPs).f. Scheduled daily group activities, names and location of meeting/banquet rooms.g. Local events, attractions, holiday schedules.</li>
<li>Obtain assigned bank and ensure accuracy of contracted monies.</li>
<li>Keep bank secure at all times.</li>
<li>Obtain department keys and beeper; ensure security of such.</li>
<li>Meet with Supervisor/departing Concierge to review business status and follow up actions.</li>
<li>Access all functions of computer system in accordance with departmental specifications.</li>
<li>Set up work station with necessary supplies; maintain cleanliness throughout shift.</li>
<li>Legibly complete requisition for additional supplies/materials and submit to Manager.</li>
<li>Maintain updated resource materials on all vendors and information to accommodate guest requests.</li>
<li>Review designated in-house guest list and be familiar with guests' names and room locations.</li>
<li>Answer department telephone using correct salutations and telephone etiquette.</li>
<li>Accommodate all guest requests expediently and courteously.</li>
<li>Follow up with designated hotel personnel to ensure completion of request.</li>
<li>Coordinate guest requests with designated vendors which may include:a. Room accommodationsb. Airline reservations, changes, cancellationsc. Transportation from hotel to airport and returnd. Bus/train transportatione. Limousine reservationsf. Car rentalsg. Car repair and servicingh. Charter flights/rentalsi. Babysitting servicesj. Banking/financial servicesk. Business center services/fax or telex services/mailing and delivery servicesl. Interpretation servicesm. Notary servicesn. Restaurant reservations, nightclub activitieso. Dry cleaning, laundry, alterations, repairsp. Film processingq. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilitiesr. Formal wear rentalss. Flowerst. Salon appointmentsu. Shoe shinesv. Shopping servicesw. Movie/theater/attraction ticketsx. Sightseeing toursy. Medical servicesz. Religious services</li>
<li>Legibly document all pertinent information in guest request log(s).</li>
<li>Monitor and update log book(s) throughout the shift.</li>
<li>Place orders for amenities and coordinate delivery of amenities to designated guest rooms.</li>
<li>Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li>
<li>Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li>
<li>Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li>
<li>Assist guests in locating and retrieving lost luggage.</li>
<li>Distribute all guest and departmental mail.</li>
<li>Monitor, send and deliver guest faxes.</li>
<li>Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.</li>
<li>Randomly inspect designated rooms weekly and complete necessary paperwork.</li>
<li>Escort VIPs upon arrival to their assigned room.</li>
<li>Inform guests of hotel services/features and room amenities.</li>
<li>Telephone newly registered guests after check-in to establish guest needs and satisfaction.</li>
<li>Follow up on any guest requests.</li>
<li>Adhere to all cashiering procedures:a. Process miscellaneous charges.b. Collect payments.c. Make change for guests.d. Cash guests' personal checks/travelers checks.e. Post charges.f. Run closing reports.g. Count bank and secure bank.h. Complete designated cashier reports.i. Balance reports.j. Drop receipts.</li>
<li>Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li>
<li>Take record and relay messages accurately, completely and legibly.</li>
<li>Accept and record wake-up call requests; deliver to PBX.</li>
<li>All other duties as required.</li>
</ul>
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:
<ul>
<li>Take reasonable care of their own health and safety.</li>
<li>Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li>
<li>Cooperate with full compliance with Hotel s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li>
<li>Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li>
<li>Report all OSH incidents and work related injuries; and</li>
<li>Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li>
<li>Participate in conduct of OSH related planning and implementation in order to achieve the Hotel s OSH objectives, targets &amp; program.</li>
<li>Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li>
</ul>

Guest Service Associate (Concierge)

Atlantis

Key Responsibilities <ul> <li>Welcome and greet guests warmly upon arrival, setting a positive tone for their dining experience.</li> <li>Manage guest reservations, waiting lists, and table allocations efficiently using the restaurant s booking system.</li> <li>Communicate accurate wait times and ensure guests are seated promptly and comfortably.</li> <li>Escort guests to their tables, presenting menus and introducing the assigned server.</li> <li>Maintain constant communication with the service team to ensure smooth table rotation and optimal guest flow.</li> <li>Handle guest inquiries, special requests, and feedback with professionalism and care.</li> <li>Ensure the entrance and reception areas are immaculate and visually appealing at all times.</li> <li>Assist in maintaining guest records and preferences for future visits to enhance personalized service.</li> <li>Support the restaurant management team in coordinating large bookings and VIP arrangements.</li> </ul> Skills Set <ul> <li>Guest Greeting and Hosting</li> <li>Reservation and Seating Management</li> <li>Fine Dining Service Coordination</li> <li>Customer Relationship and Communication</li> <li>Attention to Detail and Poise</li> <li>Complaint Handling and Problem Resolution</li> <li>Teamwork and Time Management</li> </ul>

Hostess Royal Tea Room

SWISSOTEL

Greets consistently and professionally our guest to provide a warm welcome or farewell. Assists our guests promptly, enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitality
Ensures the uniform provided is kept in good condition clean, presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guest
Maintains and ensures cleanliness is to the maximum throughout the entrance area and lobby. No clutter or other debris is found along the escorting routes or anywhere on the hotel premises
Ensure to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure and invites them to return
Ensure guests are personally greeted by name (if known), directs / escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events, functions or services to make them feel expected and welcomed
Mans the main entrance door to welcome and bid farewell to guests, while maintaining a smooth traffic flow at curb side as well as driveway. Coordinates guests in lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel
Opens car doors for arriving and departing guests. Assists guests with luggage or belongings and escorts them to the lobby or any pre-arranged transport
Assists guests in providing taxis on request
Checks the arrivals and departures reports for a better handling and anticipation of our guests needs. Maintains awareness of guest profile through Opera PMS guest history
Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction
Forwards all guest complaints or problems to the guest relations manager
Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries
Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity
Raises/Lowers national flags and/or hotel flag when required
Ensures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request
Adheres to all company and hotel rules &amp; regulations at all times
Cooperates in the performance of any reasonable task requested by company manager, executives and guests

Doorman

FIVE Hotels and Resorts

Greets Guests upon Arrival with a Warm FIVE-Styled Welcome, ensuring their Journey at FIVE is sensational.
Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, FIVE-Styled Service.
Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
Presents menus and makes knowledgeable Recommendations based on the Guests Preferences and the availability of ingredients.
Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling FIVE-Star Guest Assistance at every touchpoint.
Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
Efficiently Processes Billing and Payments while adhering to FIVE s industry-leading Control Procedures.
Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
Assists in the lavish Table Setup and helps maintain the Dining Destination s overall Cleanliness and Atmosphere.
Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE s delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.
Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE s award-winning initiatives.

Waiter/Waitress, Paradiso

Dusit Thani Dubai

PRIMARY RESPONSIBILITIES
 Opens and closes the doors for guests of the hotel. 
 Greets arriving and departing guests using the Dusit Standard of greeting. 
 Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest. 
 Unloads the luggage of guests until the Bellman brings them inside. 
 Ensures that the main entrance is manned at all times. 
 Assists guest in giving directions and information needed. 
 Maintain smooth flow of traffic at the front landing area. 
 Must have knowledge of the hotel facilities, activities and services. 
 Assist security by reporting undesirables or suspicious looking people within the hotel property. 
 Ensures the cleanliness of the Main Entrance and the Lobby area. 
 Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working. 
 Assist guests in boarding elevators ensuring their safety. 
 Assist handicapped visitors and guest from the car into and out of the hotel. 
 Assists guests/patrons in hailing of taxis. 
 Assist guest in paging their drivers at the parking area.
ADMINISTRATIVE RESPONSIBILITIES
 Prepares reports on all accidents or unusual incidents in his area of responsibility.
COMMERCIAL RESPONSIBILITIES
 Communicates effectively with guests 
 To be a good sales person to promote hotel s image and business
HUMAN RESOURCES RESPONSIBILITIES
 Assists handicapped visitors and guests from bus/car into and out of the hotel.
RELATIONSHIP
 To be able to communicate with guests effectively and efficiently.
OTHERS
 Continuous learning through own IDP. 
 Any other duties as may be assigned by the superior.
ACCOUNTABILITIES
 Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
COMPANY S CULTURE
 Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute 
CONFIDENTIALITY
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Marriott International

POSITION SUMMARY
Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

Hostess (Russian speaker)

Explore 5684+ Guest service associate in Dubai this November. Find roles across top companies and apply now to boost your career.

5684 guest service associate jobs IN Dubai

Guest Service Associate

Guest Service Associate (Concierge)

Hostess Royal Tea Room

Doorman

Waiter/Waitress, Paradiso

Doorman

Hostess (Russian speaker)