receptionist

customer service representative Jobs in Dubai

customer service representative

front desk receptionist

sales associate

customer service specialist Jobs in Dubai

customer service specialist

guest services associate

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
 
 
 This position is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interaction with customers and guests.
 
 
 
 Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.
 
 
 
 <ul>
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 Daily opening and closing procedures of Edgewalk
 </li>
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 Supervising the progress and experience of each assigned group.
 </li>
 <li>
 Usher the guests.
 </li>
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 Fitting harness and helmets correctly and supervising the use of all safety equipment.
 </li>
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 Conducting pre-tour safety orientation for each tour group.
 </li>
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 Using customer engagement skills to ensure a memorable experience for each guest.
 </li>
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 Assuring the safety and wellbeing of guests throughout each tour.
 </li>
 <li>
 Help and resolve customer complaints and questions
 </li>
 <li>
 Demonstrate a high level of customer service
 </li>
 <li>
 Keep all filing up to date for database - sales and members
 </li>
 <li>
 Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
 </li>
 <li>
 Go the extra mile to engage customers
 </li>
 <li>
 Inform customer of deals and promotions
 </li>
 <li>
 Assists in the upkeep of the facility.
 </li>
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 Assist and collaborate with the team on events and projects
 </li>
 <li>
 Perform all other duties assigned by supervisor or manager
 </li>
 <li>
 High school diploma or equivalent.
 </li>
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 Previous 3 years of experience in retail or customer service preferred.
 
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Guest Experience Representative - Level II

Marriott International

<div>Additional Information 
Job Number26085128 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

Mgr-Front Desk

Grand Central Hotel

Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.RECEPTIONIST DUTIES &amp; RESPONSIBILITIES:<ul><li>Welcome and greet guests in a friendly demeanor</li><li>Inform guests about the hotel rates and services</li><li>Sales of rooms through walk-ins and phone queries</li><li>Ensure proper room allocation</li><li>Register, check-in and check-out guests</li><li>Listen and respond to guest queries and requests both in-person and on phone</li><li>Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests</li><li>Maintain a neat and orderly front desk and reception area</li></ul>QUALIFICATION AND WORK EXPERIENCE:<ul><li>2 - 3 years of practical experience in front office position in a hotel in UAE, preferably Dubai</li><li>good oral and written communication skills</li><li>strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems</li><li>strong presentation and platform skills and friendly demeanor</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per monthWork Location: In person

Hotel Receptionist

<div>Additional Information 
Job Number26091428 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team.
This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.
This is more than a housekeeping leadership role.
InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality.<h2 class="jobSectionHeader">
Why This Role Matters</h2>
Luxury begins with exceptional housekeeping.
As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance.
Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance.<h2 class="jobSectionHeader">
Lead the Standards That Define Luxury</h2>
You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards.
From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence.<h2 class="jobSectionHeader">
What We'll Support You to Do</h2><ul><li>Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property.</li><li>Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture.</li><li>Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives.</li><li>Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities.</li></ul><h2 class="jobSectionHeader">
The Gig</h2>
Reporting directly to the Cluster General Manager &amp; Director of Rooms, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay.<ul><li>The Opportunity: Lead one of the property's most visible operational departments within a luxury residential hospitality environment.</li><li>The Strategy: Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services.</li><li>The Impact: Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation.</li></ul>
You will collaborate closely with Front Office, Engineering, Food &amp; Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.<h2 class="jobSectionHeader">
Stay Human</h2>
At InterContinental, hospitality is about people.
This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care.<h2 class="jobSectionHeader">
Your Day-to-Day</h2>
No two days are the same; your responsibilities will include, but are not limited to:<h3 class="jobSectionHeader">
Housekeeping Operations</h3><ul><li>Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces.</li><li>Ensure all areas consistently meet InterContinental brand standards and luxury expectations.</li><li>Conduct regular inspections and implement quality improvement initiatives.</li><li>Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.</li><li>Coordinate deep cleaning and preventive housekeeping programs.</li></ul><h3 class="jobSectionHeader">
Leadership &amp; Team Development</h3><ul><li>Lead, motivate, coach, and develop housekeeping colleagues and supervisors.</li><li>Recruit, onboard, train, and retain high-performing team members.</li><li>Conduct performance evaluations and support career development planning.</li><li>Foster a positive, inclusive, and service-focused team culture.</li><li>Promote employee engagement and recognition initiatives.</li></ul><h3 class="jobSectionHeader">
Guest Experience</h3><ul><li>Ensure guest rooms are prepared to the highest standards prior to arrival.</li><li>Respond promptly and professionally to guest feedback and housekeeping requests.</li><li>Support VIP arrivals, long-stay guests, and special requests.</li><li>Partner with Front Office to deliver seamless arrival and departure experiences.</li><li>Drive continuous improvement through guest satisfaction feedback.</li></ul><h3 class="jobSectionHeader">
Operational &amp; Financial Management</h3><ul><li>Prepare departmental schedules aligned with business demands.</li><li>Manage departmental budgets while maintaining productivity and service quality.</li><li>Monitor linen, uniforms, guest supplies, and housekeeping inventories.</li><li>Control departmental expenses and minimize waste.</li><li>Ensure effective purchasing and inventory management processes.</li></ul><h3 class="jobSectionHeader">
Cross-Department Collaboration</h3><ul><li>Work closely with Front Office, Engineering, Security, Laundry, and Food &amp; Beverage teams.</li><li>Coordinate room availability and maintenance priorities.</li><li>Support major events, VIP visits, and operational projects.</li><li>Ensure effective communication across all operational departments.</li></ul><h3 class="jobSectionHeader">
Quality, Safety &amp; Compliance</h3><ul><li>Maintain compliance with IHG brand standards, policies, and operating procedures.</li><li>Ensure compliance with health, safety, hygiene, and security regulations.</li><li>Lead housekeeping audits and quality assurance inspections.</li><li>Maintain accurate departmental documentation and operational reports.</li><li>Promote sustainability initiatives and environmentally responsible housekeeping practices.</li></ul><h2 class="jobSectionHeader">
What Success Looks Like</h2><ul><li>Outstanding cleanliness and quality inspection scores.</li><li>High guest satisfaction relating to housekeeping services.</li><li>Strong colleague engagement and team retention.</li><li>Effective departmental cost control and productivity performance.</li><li>Excellent collaboration across operational departments.</li><li>Consistent compliance with IHG luxury brand standards.</li></ul><h2 class="jobSectionHeader">
Who This Role Is Perfect For</h2><ul><li>Experienced housekeeping leader passionate about luxury hospitality.</li><li>Inspirational people manager committed to developing high-performing teams.</li><li>Operationally focused professional with strong commercial awareness.</li><li>Detail-oriented leader who drives quality and consistency.</li><li>Collaborative manager who builds strong cross-functional relationships.</li><li>Service-focused hospitality professional who leads by example.</li></ul><h2 class="jobSectionHeader">
What We Need From You</h2>
Ideally, you bring some (or all) of the following:<h3 class="jobSectionHeader">
Education</h3><ul><li>Degree or Diploma in Hospitality Management or related field preferred.</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>Minimum 5&ndash;7 years of progressive Housekeeping leadership experience.</li><li>Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.</li><li>Experience managing large housekeeping teams and departmental budgets.</li><li>Strong knowledge of Opera PMS and housekeeping management systems.</li><li>GCC/UAE hospitality experience preferred.</li></ul><h3 class="jobSectionHeader">
Personal Attributes</h3><ul><li>Exceptional leadership and people development skills.</li><li>Strong organisational and operational management abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>High attention to detail and commitment to quality.</li><li>Financial and commercial awareness.</li><li>Ability to perform effectively in a dynamic luxury hospitality environment.</li><li>Passion for continuous improvement and service excellence.</li></ul><h2 class="jobSectionHeader">
What You Can Expect from Us</h2>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We foster a culture of trust, support, and acceptance&mdash;always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.
We know that to work well, we need to feel well&mdash;both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.<h2 class="jobSectionHeader">
Ready to Lead Housekeeping Excellence?</h2>
If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you.
Join us and help shape exceptional luxury residential experiences in Dubai&mdash;where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Housekeeping Manager at InterContinental Residences Dubai Business Bay

W Hotels

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26092178
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Welcome Ambassador - Welcome Office

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles The Palm
Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for Guest Relations Officer. Reporting to the Guest Relations Supervisor / Guest Experience Manager. The Raffles Guest Relations Officer is not defined by the tasks they perform, but by what they make possible for every guest they serve. This is a role of presence, not just procedure. The Guest Relations Officer is the architect of the individual guest journey: the single point of continuity from the moment a reservation is made to the moment a guest steps into the world again, and the reason they return.
At Raffles, the Guest Relations Officer is proactive, personal, and fully accountable for the arc of that stay. As Guest Relations Officer their presence is felt rather than seen: available, responsive, and ready to step in whenever a guest needs them.
Key Responsibilities
Knowledge<ul><li>
Hold thorough, practised knowledge of all Guest Relations Service SOPs; not as rules to follow, but as a foundation from which to deliver with confidence and consistency.</li><li>
Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five-star service globally.</li><li>
Maintain working proficiency across all platforms used to capture, action, and track the guest journey.</li><li>
Demonstrate accurate knowledge of all room categories, suite configurations, F&amp;B offerings, in-house experiences, and property-wide facilities.</li><li>
Stay continuously informed on arriving guests: their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints.</li><li>
Remain current on local culture, seasonal events, and the area&rsquo;s social landscape to serve as a credible and genuine resource for guests.</li></ul> 
The 360&deg; Guest Journey<ul><li>
Internalise and embody the Raffles brand personality in every interaction: Charming, Graceful, Thoughtful, and Welcoming.</li><li>
Consistently execute the Top 5 Service Excellence pillars in every guest encounter: Look, Smile, Talk, Listen, and Thank.</li><li>
Operate as the orchestrator of the guest journey; the conductor who ensures every department plays its part at precisely the right moment.</li><li>
Own the guest relationship from pre-arrival to post-departure, not as a series of handoffs, but as a single, unbroken arc of care.</li><li>
Initiate meaningful pre-arrival contact: review profiles with intent, anticipate what has not yet been asked for, and personalise every element of the arrival before the guest lands.</li><li>
Conduct in-room check-ins and room orientations with warmth and genuine curiosity; reading each guest to determine the level of engagement they seek.</li><li>
Correspond with guests via appropriate channels &ndash; written, digital, verbal &ndash; always in the Raffles tone: considered, elegant, and never transactional.</li><li>
Anticipate needs before they are expressed. A pattern observed becomes a gesture before departure.</li><li>
Be proactively present: visible, attuned, and ready throughout the entire stay.</li><li>
Manage all guest requests with full personal accountability; coordinating across departments, tracking to completion, and following up without being asked.</li><li>
Handle complaints and service failures with ownership and composure: acknowledge, recover, and follow through until the guest's trust is fully restored.</li><li>
Inspect arrival and occupied rooms through a Guest Relations Officer's perspective.</li><li>
Execute Raffles Rituals and special occasion set-ups with precision, creativity, and genuine care for the detail.</li><li>
Offer packing and unpacking service with the discretion and attentiveness that transforms a practical task into a considered experience.</li><li>
Monitor DND and OOO rooms with diligence, acting on welfare concerns immediately and in full accordance with SOP.</li><li>
Maintain impeccable Guest Relations notes: recording preferences, observations, and interactions in a way that serves the next encounter as richly as the current one.</li><li>
Practise genuine, knowledgeable upselling; recommending experiences, dining, and services because they are right for this guest, not to meet a metric.</li><li>
Collaborate daily with Housekeeping, Private Dining, Front Office, Engineering, Concierge, and all relevant departments; communicating with clarity, respect, and shared ownership of the guest outcome.</li><li>
Embody the 'We Are All Butlers' philosophy: treat every colleague as a contributor to the guest journey, and every interaction &ndash; internal or external &ndash; as a reflection of the Raffles standard.</li><li>
Attend shift briefings, department meetings, and training sessions with active engagement.</li><li>
Contribute to the team's culture through reliability, discretion, and a consistent willingness to support colleagues.</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Guest Journey Ownership, Empathy &amp; Anticipation, Emotional Intelligence, Personalisation, Cultural Sensitivity, Service Recovery, Attention to Detail, Multitasking, Strong Interpersonal Skills</li><li>
Commercial awareness. Multi-cultural fluency across international guest profiles.</li><li>
Neat, polished appearance. Articulate. Good posture. A presence that is both warm and composed.</li></ul>
EXPERIENCE &amp; QUALIFICATIONS<ul><li>
Minimum 2 years of experience in a guest-facing role in a luxury or ultra-luxury hotel environment.</li><li>
University degree, preferably in Hospitality Management, Tourism, or a related field.</li><li>
Proficiency in English is essential; knowledge of other languages is a plus.</li><li>
Familiarity with Forbes or LQA standards preferred.</li><li>
Knowledge of Opera PMS.</li><li>
Flexible availability including nights, weekends, and holidays</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li></ul>
AND ABOVE ALL<ul><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li></ul> 
Additional Information 
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: 
We celebrate our differences. We support each other and we always stand together.
Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: 
We build trust through mutual respect and being authentic. 
Diversity &amp; Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. 
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</div>

Guest Relations Officer

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