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head of customer operations

Algo-DZ Salalah

<p>Job Opportunity: Head of Customer Operations</p><p><b>Location:</b> Salalah, Oman<br/><b>Company:</b> Algo-DZ Salalah</p><p>About Us</p><p>Algo-DZ Salalah is a dynamic technology and services company dedicated to delivering innovative solutions and exceptional customer experiences. With a strong focus on operational excellence and client satisfaction, we are expanding our leadership team in Salalah. We are seeking an experienced <b>Head of Customer Operations</b> to oversee customer service strategy, optimize processes, and drive performance across all touchpoints.</p><p>Role Overview</p><p>The <b>Head of Customer Operations</b> will be responsible for leading customer-facing teams, managing service delivery, and ensuring operational efficiency. This role requires strong leadership, strategic vision, and the ability to align customer operations with organizational goals.</p><p>Key Responsibilities</p><ul><li>Lead and manage customer operations teams to deliver outstanding service.</li><li>Develop and implement strategies to enhance customer satisfaction and loyalty.</li><li>Oversee daily operations, ensuring efficiency and adherence to service standards.</li><li>Collaborate with product, sales, and technical teams to improve customer experience.</li><li>Monitor KPIs and prepare performance reports for senior leadership.</li><li>Identify process improvements and implement best practices in customer operations.</li><li>Ensure compliance with company policies and regulatory requirements.</li><li>Mentor and guide staff to achieve professional excellence.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>10+ years of experience in customer operations or service management, with at least 5 years in a leadership role.</li><li>Proven track record of managing large-scale customer operations in technology or service-driven organizations.</li><li>Strong knowledge of customer service frameworks, process optimization, and performance management.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a strong advantage.</li></ul><p>Why Join Us?</p><ul><li>Be part of a respected company shaping customer operations in Salalah.</li><li>Lead high-impact initiatives with regional and international exposure.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Collaborative, innovative, and customer-focused work culture.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to RO2,400.000 per month</p><p>Work Location: In person</p>

Head of Customer Operations

FMC Bida Financials

<p>FMC Bida Financials is a professional financial services company headquartered in Salalah, Oman. We specialize in delivering accounting, auditing, and financial management solutions that empower organizations to achieve transparency, compliance, and sustainable growth. Our mission is to combine integrity, expertise, and innovation to ensure impactful financial outcomes and client trust.</p><p><b>Position Overview</b><br/>We are seeking a <b>Head of Internal Controls</b> to lead and manage the company&rsquo;s internal control framework, risk management processes, and compliance initiatives. This role requires a highly skilled professional with strong analytical abilities, financial expertise, and the capacity to design and implement effective internal control systems. The Head of Internal Controls will play a key role in safeguarding FMC Bida Financials&rsquo; operations and maintaining its reputation for excellence in financial governance.</p><p><b>Key Responsibilities</b></p><ul><li>Develop, implement, and oversee internal control policies and procedures.</li><li>Conduct risk assessments and recommend mitigation strategies.</li><li>Monitor compliance with Oman&rsquo;s financial regulations and company policies.</li><li>Lead internal audits and ensure accurate documentation of findings.</li><li>Collaborate with management to strengthen operational efficiency and accountability.</li><li>Prepare detailed reports on internal control performance and recommend improvements.</li><li>Train and mentor staff on compliance and control best practices.</li><li>Ensure alignment of internal controls with international financial standards.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or related field (Master&rsquo;s preferred).</li><li>7&ndash;10 years of experience in internal controls, auditing, or risk management.</li><li>Strong knowledge of financial regulations, compliance frameworks, and audit practices.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Proficiency in MS Office Suite, audit software, and financial management tools.</li><li>Ability to manage multiple projects and deliver under deadlines.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a dynamic Oman-based financial services company.</li><li>Professional development and career advancement opportunities.</li><li>A collaborative and integrity-driven work environment.</li></ul><p><b>How to Apply</b><br/>Interested applicants may send their CV and cover letter via Indeed or directly to the company&rsquo;s recruitment team, highlighting their experience in internal controls and achievements in strengthening financial governance.</p><p>Job Type: Full-time</p><p>Pay: Up to RO2,600.000 per month</p><p>Work Location: In person</p>

Head of Internal Controls

STEK Institute of Engineering, Technology & Knowledge (ETK)

<p><b>DevOps Director (Head of DevOps / Infrastructure &amp; Cloud Operations Lead)</b></p><p><b>STEK Institute of Engineering, Technology &amp; Knowledge (ETK)</b> &ndash; Ṣalālah, Oman</p><p><b>Why This Role Is Exceptional</b></p><p>Are you ready to lead enterprise-scale DevOps transformation in a forward-thinking academic and technology environment? STEK Institute of Engineering, Technology &amp; Knowledge (ETK) is building a world-class digital infrastructure to support innovation, engineering excellence, and next-generation learning systems.</p><p>As our <b>DevOps Director</b>, you will own the strategy, architecture, and execution of cloud infrastructure, CI/CD pipelines, automation systems, and reliability engineering across institutional platforms and research environments. This is a high-impact leadership role where your decisions directly shape performance, scalability, and innovation.</p><p>If you thrive in building resilient systems, leading engineering teams, and driving DevOps culture at scale&mdash;this is your opportunity to make a lasting impact.</p><p><b>Key Responsibilities</b></p><ul><li>Lead the end-to-end DevOps strategy, infrastructure design, and execution roadmap</li><li>Build and manage scalable cloud infrastructure (AWS, Azure, or hybrid environments)</li><li>Oversee CI/CD pipelines, automation workflows, and release engineering practices</li><li>Drive Infrastructure as Code (Terraform, Ansible, CloudFormation, etc.)</li><li>Ensure system reliability, observability, and performance optimization across platforms</li><li>Manage containerization and orchestration (Docker, Kubernetes, etc.)</li><li>Lead incident response, disaster recovery, and security compliance practices</li><li>Collaborate with software engineering, cybersecurity, and IT leadership teams</li><li>Mentor and grow DevOps, SRE, and cloud engineering teams</li><li>Introduce best practices for DevSecOps and continuous improvement culture</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>8+ years in DevOps, Cloud Engineering, or Site Reliability Engineering</li><li>3+ years in leadership or director-level technical management role</li><li>Strong experience with AWS, Azure, or GCP</li><li>Expertise in Kubernetes, Docker, CI/CD tools (Jenkins, GitLab CI, GitHub Actions)</li><li>Strong knowledge of Infrastructure as Code and automation frameworks</li><li>Solid understanding of networking, Linux systems, and cloud security</li><li>Experience leading distributed engineering teams</li><li>Strong problem-solving, communication, and strategic planning skills</li></ul><p><b>What We Offer</b></p><ul><li>Competitive executive-level compensation package</li><li>Opportunity to lead large-scale digital transformation initiatives</li><li>Exposure to cutting-edge academic and research technologies</li><li>Collaborative and innovation-driven environment</li><li>Long-term leadership growth opportunities within ETK</li></ul><p><b>About STEK Institute of Engineering, Technology &amp; Knowledge (ETK)</b></p><p>STEK Institute (ETK) is a forward-looking institution focused on engineering excellence, applied technology, and innovation-driven education. We bridge academic research with real-world engineering systems, preparing future-ready professionals while building advanced digital infrastructure for education and research.</p><p><b>Why Work With Us</b></p><p>At ETK, you are not just maintaining systems&mdash;you are building the backbone of an entire innovation ecosystem. We value autonomy, engineering excellence, and leadership impact. You will have the freedom to architect scalable systems and influence institutional technology strategy at the highest level.</p><p><b>Apply Now</b></p><p>If you are ready to lead enterprise DevOps transformation and shape the future of engineering infrastructure, apply today and join us in Ṣalālah.</p><p>We encourage early applications as interviews will be conducted on a rolling basis.</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: ﷼٢٬٨٠٠٫٠٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Program Manager

Amiba Flavor House (Amiba Food Lounge)

<p><b>Job Title:</b><br/>Restaurant Manager &ndash; Amiba Flavor House (Amiba Food Lounge)</p><p><b>About the Opportunity</b></p><p>Are you a passionate hospitality leader ready to take charge of a vibrant dining concept? Amiba Flavor House (Amiba Food Lounge) is seeking an experienced Restaurant Manager to lead daily operations, elevate guest experiences, and build a high-performing team in our Salalah location.</p><p>This is an exciting opportunity to join a growing food lounge brand where creativity, service excellence, and leadership truly matter. If you thrive in a fast-paced restaurant environment and love creating memorable customer experiences, we want to meet you.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee daily restaurant operations ensuring smooth service and high customer satisfaction</li><li>Lead, train, and motivate front-of-house and kitchen teams</li><li>Manage staffing schedules, shifts, and workforce efficiency</li><li>Ensure food quality, hygiene, and safety standards are consistently met</li><li>Handle customer feedback and resolve issues professionally</li><li>Monitor inventory, stock control, and supplier coordination</li><li>Drive sales performance, cost control, and operational profitability</li><li>Implement company service standards and improve guest experience</li><li>Report operational performance to senior management</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a Restaurant Manager or Assistant Manager in hospitality</li><li>Strong leadership and team management skills</li><li>Knowledge of restaurant operations, food safety, and customer service standards</li><li>Ability to work under pressure in a fast-paced environment</li><li>Strong communication and problem-solving abilities</li><li>Flexibility to work shifts, weekends, and peak hours</li><li>Experience in caf&eacute;, lounge, or casual dining is an advantage</li></ul><p><b>About the Company</b></p><p>Amiba Flavor House (Amiba Food Lounge) is a modern hospitality brand focused on delivering high-quality food, beverages, and a welcoming dining experience. We aim to create a lively, customer-focused environment where both guests and employees feel valued.</p><p>Our mission is to combine great taste, excellent service, and a warm atmosphere to become a preferred dining destination in Salalah.</p><p><b>Why Join Us</b></p><ul><li>Opportunity to grow with a developing hospitality brand</li><li>Leadership role with real impact on operations</li><li>Supportive and energetic team culture</li><li>Career development opportunities in hospitality management</li><li>Competitive compensation package</li></ul><p><b>Call to Action</b></p><p>If you are ready to lead a dynamic restaurant team and grow your career in hospitality management, apply now and become part of the Amiba Flavor House journey.</p><p>Job Type: Full-time</p><p>Pay: RO600.000 - RO1,000.000 per month</p><p>Work Location: In person</p>

Restaurant Manager

Equinix

<div><div><div><h3 class="jobSectionHeader"><b>Data Center Critical Facilities Engineer IV</b></h3>
 <div></div><div><div><ul><li>JR-160153
</li> </ul></div><div></div><div><ul><li>Salalah
</li> </ul></div><div></div><div><ul><li>Operations
</li> </ul></div><div></div><div><ul><li>Full time</li></ul></div></div><div></div><div><div><b><br>
</b></div>
</div><div><p><b>Who are we?</b></p><div>
<p>
Equinix is the world&rsquo;s digital infrastructure company&reg;, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.</p><br>
<p>
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.</p>
</div><p></p>
Joining our operations team means being at the center of everything &ndash; maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You&rsquo;ll find belonging, purpose, and a team that welcomes you&mdash;because when you feel valued, you&rsquo;re empowered to do your best work.<p></p><div>
The Critical Facilities Engineer is a hybrid role responsible for ensuring continuous availability, safety, and performance of the data center. The position combines critical infrastructure operations (power/cooling/mechanical/electrical) with data hall operations (rack/stack, break-fix, hardware handling, remote hands, and customer support). This role supports uptime through proactive monitoring, preventive maintenance, incident response, and operational excellence across both facilities and IT equipment environments.</div><div></div><div><b>
Responsibilities</b></div><div></div><div><b>
Facility / Infrastructure Maintenance</b></div><ul>
<li><div>Performs moderately difficult preventative and corrective maintenance checks on-site to facility components</div></li>
<li><div>Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures</div></li>
<li><div>Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures</div></li>
<li><div>Operates and maintains plumbing, fire suppression, and safety systems</div></li>
<li><div>Operates critical infrastructures under the supervision of more senior technical staff</div></li>
<li><div>Normally receives little instruction on daily work, general instructions on newly introduced assignments</div></li>
</ul><div></div><div><b>Vendor Support</b></div><ul>
<li><div>Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures</div></li>
<li><div>In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date</div>
</li></ul><div></div><div><b>Site Administration &amp; Incident Support</b></div><ul>
<li><div>Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts</div></li>
<li><div>Identifies Single Points of Failure (SPOFs) and makes recommendations</div></li>
<li><div>Responds to all moderately difficult on-site incidents, including failures, problems and delays.</div></li>
<li><div>Uses substantial understanding in following operating procedures to support on-site administration</div></li>
</ul><div></div><div><b>Work Orders &amp; Additional Projects</b></div><ul>
<li><div>Completes routine work requests and circuit installations.</div></li>
<li><div>Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime.</div></li>
<li><div>Makes minor changes to mechanical, electrical and specialized systems, as directed.</div></li>
<li><div>Carries out infrastructure projects.</div>
</li></ul><div></div><div><b>Collaboration</b></div><ul>
<li><div>Collaborates with others to resolve moderately difficult facility incidents</div></li>
<li><div>Effectively collaborates within the department; may mentor team members on general maintenance activities</div></li>
<li><div>Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment</div></li>
<li><div>May recommend infrastructure projects</div>
</li></ul><div></div><div><b>Customer Asset Support</b></div><ul>
<li><div>Installs and deinstalls cross connects, cages, cable distribution trays, cabinets, and cable management/support systems to align with fulfillment lead time standard for customer; performs tape changes and backup</div></li>
<li><div>Installs hardware and patching (&ldquo;rack and stack&rdquo;)</div></li>
<li><div>Conducts audits, cage cleanups and other customer specific requests</div></li>
<li><div>Supports Customers on site through escorts, access control, and remote support Monitors stock levels and proactively addresses needs for reordering of materials Responds to and troubleshoots issues and incident in alignment with commit compliance and SLAs; ensures complex or unique issues are escalated and communicated appropriately</div></li>
<li><div>Ensures any necessary reporting is complete and accurate</div></li>
</ul><div></div><div><b>Workflow Management</b></div><ul>
<li><div>Manages workflow and task inboxes, including approvals, rejections, and follow ups on Smart Hands, Trouble Tickets, Escorts, Incidents, and other ticket centered work</div></li>
<li><div>Provide onsite support via fulfillment activity in a timely manner based on customer&rsquo;s requirement</div></li>
<li><div> Manages customer requested maintenances, ensuring resource availability or negotiate suitable time to carry out</div></li>
<li><div>Manages installation time expectations on new deployments and existing alterations.</div></li>
<li><div>Prioritizes work effectively</div></li>
<li><div>Reviews inbox and redirects work to appropriate teams; may also action on work as appropriate depending on resources available (i.e., custom orders and new cage builds)</div></li>
</ul><div></div><div><b>Collaboration and Teamwork</b></div><ul>
<li><div>Supports and partners with other Equinix key stakeholder teams on projects as directed</div></li>
<li><div>Coordinates, manages, and oversees vendors for various Data Center related projects</div></li>
<li><div>Coaches and directs new hires to bring them up to speed (&ldquo;buddy role&rdquo;)</div></li>
<li><div>Collaborates with customers directly and remotely</div></li>
<li><div>In large metros, partners with other sites on large projects or campus connections, interbuilding migrations, and resource sharing</div></li>
<li><div>Provides support via escalation or dispatch on BMS alarms (secondary support when Data Center Engineers are not on site)</div></li>
<li><div>Provides general Data Center housekeeping to ensure upkeep and professional environment of Data Center</div></li>
</ul><div></div><div><b>What we&rsquo;ll expect from you:</b></div><div></div><ul>
<li><div>Qualification in Electrical / Mechanical Engineering</div></li>
<li><div>5+ years of experience working as a Data Center Critical Facilities Engineer in a data center</div></li>
<li><div>Excellent knowledge of critical infrastructure i.e., UPS, generator, BMS, chillers, life safety systems</div></li>
<li><div>Ability to clearly communicate with the customer</div></li>
</ul><p></p><p>
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
</p><p></p><p>Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.</p><p></p><p><b>
We use artificial intelligence in our hiring process. Learn more </b><b>here</b><b>.</b></p>
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.</div></div></div></div>

Data Center Critical Facilities Engineer IV

Tigmoo Oman

<p>Job Opportunity: Accounts Receivable Lead</p><p><b>Location:</b> Salalah, Oman<br/><b>Company:</b> Tigmoo Oman</p><p>About Us</p><p>Tigmoo Oman is a growing retail and distribution company committed to delivering exceptional products and services across the region. With a focus on operational excellence and customer satisfaction, we are expanding our finance team in Salalah. We are seeking an experienced <b>Accounts Receivable Lead</b> to oversee receivables management and ensure financial accuracy.</p><p>Role Overview</p><p>The <b>Accounts Receivable Lead</b> will be responsible for managing receivables processes, supervising collections, and ensuring compliance with financial policies. This role requires strong analytical skills, leadership, and the ability to maintain healthy cash flow while supporting business growth.</p><p>Key Responsibilities</p><ul><li>Oversee accounts receivable operations, ensuring timely invoicing and collections.</li><li>Monitor outstanding balances and implement effective collection strategies.</li><li>Collaborate with sales and operations teams to resolve billing issues.</li><li>Prepare monthly reports on receivables performance and aging analysis.</li><li>Ensure compliance with accounting standards and internal policies.</li><li>Supervise and mentor accounts receivable staff to achieve operational excellence.</li><li>Support audits and provide documentation as required.</li><li>Contribute to continuous improvement in receivables processes and systems.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Business Administration.</li><li>5&ndash;8 years of experience in accounts receivable, with at least 3 years in a supervisory role.</li><li>Strong knowledge of receivables management, accounting principles, and ERP systems.</li><li>Excellent analytical, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a strong advantage.</li></ul><p>Why Join Us?</p><ul><li>Be part of a respected retail and distribution company in Oman.</li><li>Lead receivables operations with regional impact.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Collaborative, innovative, and performance-driven work culture.</li></ul><p>Pay: Up to RO1,450.000 per month</p><p>Work Location: In person</p>

Accounts Receivable Lead

<p><b>Job Title:</b> Chief Supply Chain Officer (CSCO) &ndash; Food Manufacturing &amp; Flavor Industry</p><p>About the Opportunity</p><p>Join a fast-growing and innovative food manufacturing and flavor solutions company in the heart of Ṣalālah. We are seeking a visionary <b>Chief Supply Chain Officer (CSCO)</b> to lead end-to-end supply chain strategy, optimize global procurement, and drive operational excellence across our production and distribution network.</p><p>This is a high-impact executive role for a leader who thrives in dynamic FMCG environments, understands complex supply chain ecosystems, and is passionate about building efficient, scalable, and resilient operations.</p><p>If you are ready to shape the future of food innovation and take full ownership of global supply chain performance, we want to hear from you.</p><p>About Amiba Flavor House (Amiba Food Lounge)</p><p>Amiba Flavor House is a rapidly growing food innovation and flavor manufacturing company specializing in high-quality ingredients, seasoning blends, and food solutions for international markets. With a strong focus on innovation, sustainability, and customer-centric product development, we are building a global presence in the food and beverage industry.</p><p>Key Responsibilities</p><ul><li>Lead end-to-end supply chain strategy including procurement, logistics, production planning, and distribution</li><li>Develop and implement global supply chain optimization strategies</li><li>Oversee demand planning, inventory management, and supplier performance</li><li>Drive cost efficiency while maintaining product quality and service excellence</li><li>Manage ERP systems (SAP or equivalent) and digital supply chain transformation</li><li>Build strong supplier partnerships and negotiate high-value contracts</li><li>Ensure compliance with international food safety and regulatory standards</li><li>Lead and mentor supply chain, procurement, and logistics teams</li><li>Collaborate with operations, finance, and commercial leadership teams</li><li>Identify risks and implement resilient supply chain solutions</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Proven experience in senior supply chain leadership roles (CSCO, VP Supply Chain, Supply Chain Director)</li><li>Strong background in FMCG, food manufacturing, or flavor/ingredient industry</li><li>Expertise in procurement, logistics, S&amp;OP, and demand planning</li><li>Experience with ERP systems (SAP, Oracle, or similar)</li><li>Strong leadership, negotiation, and strategic planning skills</li><li>Ability to manage complex international supply chains</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Supply Chain, Business, Engineering, or related field</li><li>Executive-level communication and decision-making abilities</li></ul><p>Why Join Us</p><p>At Amiba Flavor House, you will play a key role in shaping a growing international brand. We offer a collaborative leadership environment, strong growth potential, and the opportunity to directly influence global operations and business expansion.</p><p>If you are a strategic thinker with a passion for operational excellence and food industry innovation, this is your chance to make a lasting impact.</p><p>Apply Now</p><p>We are actively hiring and reviewing applications immediately.<br/>Submit your CV today and take the next step in your executive leadership career.</p><p>Job Type: Full-time</p><p>Pay: RO6,000.000 - RO10,000.000 per month</p><p>Work Location: In person</p>

Chief Supply Chain Officer

Explore 53+ Head of customer operations in Salalah this May. Find roles across top companies and apply now to boost your career.