operations manager

country operations manager Jobs in Istanbul

country operations manager

operasyon sorumlusu

sales planning & operations specialist Jobs in Istanbul

sales planning & operations specialist

antrepo operasyon yöneticisi Jobs in Istanbul

antrepo operasyon yöneticisi

head of operations

Craftgate

<div>
 
 We&rsquo;re Craftgate, a &lsquo;One-Stop Shop&rsquo; payment orchestrator company based in Istanbul.
 
 
 
 
 
 Craftgate presents many value-added services such as closed loop card tokenization, one-click payment, marketplace solution, closed-loop wallet, payment form, common payment page, payment by link and QR code, smart and dynamic payment routing, advanced merchant panel, and advanced API. Our mission is to reduce operational costs and maximize payment conversion rates for businesses worldwide.
 
 
 
 
 
 
 About The Role
 
 
 
 This is an opportunity to take a key leadership role in an innovative, fast-growing, mission-based company. You will work closely with our operations, sales, product, and engineering teams to ensure seamless merchant experiences from integration to post-launch support.
 
 
 
 
 
 We&rsquo;re looking for a Head of Operations who will build scalable processes, enhance team efficiency, and create a smooth operational flow. This role is about empowering a passionate team, addressing daily challenges in real time, and ensuring operational excellence in every aspect.
 
 
 
 
 
 If you are passionate about leading teams, structuring processes, and enabling merchant success in a SaaS environment, we would be delighted to have you join our team!
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related field
 </li>
 <li>
 10+ years of professional experience, with proven team management expertise
 </li>
 <li>
 Experience in managing technical support or operations teams, preferably in B2B SaaS (Fintech experience is a plus)
 </li>
 <li>
 Strong coordination skills with the ability to correctly categorize, prioritize, and assign incoming requests based on expertise
 </li>
 <li>
 Demonstrated success in improving team efficiency and productivity
 </li>
 <li>
 Ability to manage end-to-end operational processes, ensuring smooth collaboration across functions
 </li>
 <li>
 Strong communication skills&mdash;both internally within the team and externally with merchants
 </li>
 <li>
 Proficient in written and verbal English communication
 </li>
 <li>
 Experience in using operations management tools (ticketing, workflow, or support systems)
 </li>
 <li>
 Analytical and structured problem-solving approach
 </li>
 <li>
 Empathetic leadership style: ability to combine authority with an encouraging, supportive approach toward the team
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and grow the operations team, fostering both performance and engagement to help the team achieve
 </li>
 <li>
 Being there for the team to solve possible process-related, communication-related, etc. problems in the team's daily work routines.
 </li>
 <li>
 Oversee merchant integration and go-live processes, ensuring timely and smooth execution
 </li>
 <li>
 Manage post-launch support operations through tools like Operations Management tools ensuring inquiries are handled quickly and accurately
 </li>
 <li>
 Set up processes to categorize and route merchant requests to the right team members
 </li>
 <li>
 Continuously assess and improve workflows to increase efficiency and reduce friction
 </li>
 <li>
 Collaborate closely with Sales, Product, Engineering to resolve merchant issues and enhance the merchant journey
 </li>
 <li>
 Act as a bridge between the team and leadership, ensuring alignment with company goals while addressing daily communication challenges
 </li>
 </ul>
 
 
 
 
 Join us at the heart of payments&mdash;we&rsquo;re excited to receive your application!
 
 
 
 
 
 Craftgate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Head of Operations

Christian Dior Couture

<div>
 Position
 
 
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 
 
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 
 
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 
 
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 
 
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 
 
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 
 
 The local Turkish Head Office is located in Istanbul.
 
 
 Job responsibilities
 
 
 
 Inventory And Stock Management
 
 
 
 <ul>
 <li>
 Manage, facilitate, and ensure completion of all inventories and cycle counts.
 </li>
 <li>
 Validate stock adjustments.
 </li>
 <li>
 Investigate with Head Office on any discrepancies in receptions or stock transfers.
 </li>
 <li>
 Manage &ldquo;End of Life&rdquo; product cycle.
 </li>
 <li>
 Oversee the Turkey &ldquo;After Sales&rdquo; program.
 </li>
 <li>
 Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
 </li>
 <li>
 Organize local Family Sales.
 
 
 </li>
 </ul>
 
 Policies &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
 </li>
 <li>
 Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
 </li>
 <li>
 Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
 </li>
 <li>
 Prepare Monthly Internal Control reports.
 </li>
 <li>
 Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
 
 
 </li>
 </ul>
 
 Store Facility
 
 
 
 <ul>
 <li>
 Ensure maintenance and overall upkeep of the store and local Head Offices.
 </li>
 <li>
 Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
 </li>
 <li>
 Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
 </li>
 <li>
 Ensure that all Health &amp; Safety requirements are always met.
 
 
 </li>
 </ul>
 
 Logistics
 
 
 
 <ul>
 <li>
 Oversee all processing of shipments, transfers, and consignments.
 </li>
 <li>
 Follow-up of deliveries with freight forwarder and customs broker.
 </li>
 <li>
 Coordination with accounting back office, follow-up of KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Accounting and financials
 
 
 
 <ul>
 <li>
 Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
 </li>
 <li>
 Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
 </li>
 <li>
 Be responsible for Turkey expense control (monthly P&amp;L analysis).
 </li>
 <li>
 Follow-up anti-money laundering compliance.
 </li>
 <li>
 Verify cash vs sales reconciliations.
 </li>
 <li>
 Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
 </li>
 <li>
 Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
 
 
 </li>
 </ul>
 
 Legal and Administrative
 
 
 
 <ul>
 <li>
 Follow-up contract expiry and renewals.
 </li>
 <li>
 Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
 </li>
 <li>
 Comply with legal/administrative declarations needed in current or future stores.
 </li>
 <li>
 Coordinate with Dior Legal Department and local advisors.
 
 
 </li>
 </ul>
 
 Store opening
 
 
 
 <ul>
 <li>
 Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
 </li>
 <li>
 Follow-up related administrative aspects.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 University graduate with 5-10 years of experience in management.
 </li>
 <li>
 Retail experience.
 </li>
 <li>
 Knowledge of accounting is appreciated. / Accounting skills are a plus.
 </li>
 <li>
 Knowledge of logistics is appreciated. / Logistics skills are a plus.
 </li>
 <li>
 Native Turkish speaker, proficient in English.
 </li>
 <li>
 Proficient in Excel.
 </li>
 </ul>
</div>

Country Operations Manager

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
The local Turkish Head Office is located in Istanbul.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Inventory and Stock Management:
<ul><li>Manage, facilitate, and ensure completion of all inventories and cycle counts.
</li><li>Validate stock adjustments.
</li><li>Investigate with Head Office on any discrepancies in receptions or stock transfers.
</li><li>Manage &ldquo;End of Life&rdquo; product cycle.
</li><li>Oversee the Turkey &ldquo;After Sales&rdquo; program.
</li><li>Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
</li><li>Organize local Family Sales.
</li></ul>Policies &amp; Procedures:
<ul><li>Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
</li><li>Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
</li><li>Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
</li><li>Prepare Monthly Internal Control reports.
</li><li>Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
</li></ul>Store Facility:
<ul><li>Ensure maintenance and overall upkeep of the store and local Head Offices.
</li><li>Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
</li><li>Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
</li><li>Ensure that all Health &amp; Safety requirements are always met.
</li></ul>Logistics:
<ul><li>Oversee all processing of shipments, transfers, and consignments.
</li><li>Follow-up of deliveries with freight forwarder and customs broker.
</li><li>Coordination with accounting back office, follow-up of KPI&rsquo;s.
</li></ul>Accounting and financials
<ul><li>Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
</li><li>Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
</li><li>Be responsible for Turkey expense control (monthly P&amp;L analysis).
</li><li>Follow-up anti-money laundering compliance.
</li><li>Verify cash vs sales reconciliations.
</li><li>Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
</li><li>Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
</li></ul>Legal and Administrative
<ul><li>Follow-up contract expiry and renewals.
</li><li>Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
</li><li>Comply with legal/administrative declarations needed in current or future stores.
</li><li>Coordinate with Dior Legal Department and local advisors.
</li></ul>Store opening
<ul><li>Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
</li>Follow-up related administrative aspects. 
<li>
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>University graduate with 5-10 years of experience in management.
</li><li>Retail experience.
</li><li>Knowledge of accounting is appreciated. / Accounting skills are a plus.
</li><li>Knowledge of logistics is appreciated. / Logistics skills are a plus.
</li><li>Native Turkish speaker, proficient in English.
</li><li>Proficient in Excel.
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

Hilton

<div>Floor Supervisor
THE ROLE
At Hilton, we are committed to delivering exceptional Guest experiences across our rooms and facilities. As a Floor Supervisor, you will supervise Room Attendants to ensure an excellent Guest and Member experience, monitor housekeeping standards, and assist the Head Housekeeper in daily operations.
Position Title: Floor Supervisor 
Location: &#304;stanbul 
Company: Hilton &ndash; T&uuml;rkiye 
Job Type: Full-Time 
Salary: Competitive, with benefits package
ROLE OVERVIEW
We are looking for a guest-focused Floor Supervisor who can lead and motivate the housekeeping team, maintain Hilton&rsquo;s high cleanliness standards, and provide outstanding service to our Guests and Members. You will ensure smooth operations on your floor and support the Head Housekeeper in training and quality control.
KEY RESPONSIBILITIES<ul><li>
Supervise Room Attendants to deliver excellent Guest experiences.</li><li>
Allocate daily rooms and deep cleaning tasks to team members.</li><li>
Manage guest requests, including VIP amenities, and communicate them to relevant team members.</li><li>
Conduct routine inspections of guest bedrooms to ensure standards are met.</li><li>
Resolve guest queries efficiently and ensure positive outcomes.</li><li>
Carry out lost property procedures.</li><li>
Report maintenance issues to the Maintenance/Engineering Department.</li><li>
Assist the Head Housekeeper with training and development of team members.</li><li>
Comply with hotel security, fire regulations, and health &amp; safety legislation.</li><li>
Collaborate with other departments and maintain good working relationships.</li></ul>
IDEAL CANDIDATE PROFILE<ul><li>
Previous experience supervising a team in housekeeping or a similar role.</li><li>
Experience in the hotel or cleaning industry, preferably in luxury hotels.</li><li>
Strong communication skills, both verbal and written.</li><li>
Committed to delivering high standards of customer service and cleanliness.</li><li>
Good interpersonal skills and ability to work independently or as part of a team.</li><li>
Positive attitude, attention to detail, and willingness to develop team members and self.</li><li>
IT proficient is an advantage.</li></ul>
WHAT ARE WE LOOKING FOR? 
Since being founded in 1919, Hilton has been a leader in hospitality. We look for team members who demonstrate our Values:<ul><li>
Hospitality &ndash; Passionate about delivering exceptional Guest experiences.</li><li>
Integrity &ndash; Always doing the right thing.</li><li>
Leadership &ndash; Leading teams effectively and inspiring colleagues.</li><li>
Teamwork &ndash; Supporting and collaborating with others.</li><li>
Ownership &ndash; Taking responsibility for actions and outcomes.</li><li>
Now &ndash; Acting with urgency and discipline.</li></ul>
WHY JOIN US?<ul><li>
Be part of a world-class team at an iconic Hilton property.</li><li>
Supportive and dynamic environment where your role enhances the Guest experience.</li><li>
Career development opportunities within Hilton&rsquo;s global network.</li><li>
Competitive salary and comprehensive benefits package.</li><li>
Access to training and personal development through Hilton University.</li><li>
Be part of the world&rsquo;s leading hospitality company.</li></ul>
Work Location: Hilton &#304;stanbul Bosphorus 
Expected Start Date: October 2025</div>

Floor Supervisor

KONE

<div>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow.
Are you driven by data, passionate about process optimization, and eager to make a tangible impact on both sales and field operations? KONE is seeking a dynamic Sales and Operations Excellence Specialist to join our team and help elevate our performance across maintenance operations and customer service delivery.
About the Role
As a Sales and Operations Excellence Specialist, you will be based in our head office in Ata&#351;ehir and directly report to the Head of Unit Maintenance. You will play a pivotal role in supporting the Maintenance Operations Managers and regional leadership in implementing, optimizing, and sustaining high-performance business processes and tools. Your work will directly influence operational efficiency, customer satisfaction, and sales growth.
Key Responsibilities
<ul><li>Analyze and leverage KPIs to drive improvements in daily operations and sales performance
</li><li>Supports sales &amp; ops teams in analyzing internal and external data and supports in completion of high quality plans
</li><li>Supports in coordinating Unit&rsquo;s improvement activities and development programs
</li><li>Supports in rollout of KONE Way programs
</li><li>Optimize route planning, capacity utilization, and maintenance profiles
</li><li>Contribute to the development of global methods and future improvement initiatives
</li></ul>Your success in this role will be measured by: safety, customer satisfaction, quality, process adoption and tool utilization, sales growth and backlog reduction, cost efficiency and profitability.
What We&rsquo;re Looking For:
<ul><li>University degree (B.Sc.) in Business, Engineering, or equivalent
</li><li>Fluency in English is a must
</li><li>Familiarity with maintenance operations and sales tools/processes
</li><li>Experience in project management is a plus
</li><li>Strong communication skills
</li><li>Strong attention to detail and analytical thinking
</li><li>Excellent organizational and prioritization skills
</li><li>Collaborative mindset and inclusive approach
</li><li>Problem-solving ability with a focus on results and persistence
</li><li>Experience in KPI reporting, SAP, CPM, and workload planning tools is a clear plus
</li></ul>Why Join Us?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Sales and Operations Excellence Specialist

SSR Personnel

<div>
 
 
 Head of Illicit Trade Prevention (ITP) &ndash;
 
 T&uuml;rkiye
 
 
 
 
 
 This is an exciting opportunity to join a global industry leader and lead the development and execution of anti-illicit trade (AIT) strategies to protect products, safeguard brand integrity, and defend business interests against the risks of illegal distribution and counterfeiting.
 
 
 
 
 
 The role involves managing complex investigations, building intelligence networks, and coordinating with external stakeholders, including law enforcement, regulatory bodies, and intergovernmental organisations.
 
 
 
 
 
 The successful candidate will drive cross-functional collaboration with internal departments&mdash;such as Legal &amp; Compliance, External and Corporate Affairs&mdash;while also promoting regulatory frameworks that strengthen enforcement and deterrence.
 
 
 
 
 
 You will oversee investigative consultants, ensure compliance with internal standards, and provide strategic guidance backed by actionable intelligence. A background in brand protection, customs, security, investigations, or law enforcement is essential, along with excellent communication and project management skills. Prior experience in the pharmaceuticals and FMCG sectors' operations and logistics is preferred. Applicants will require fluency in English and local languages.
 
</div>

Head of Illicit Trade Prevention - Türkiye

Oniverse

<div>
 
 
 QUALIFICATIONS AND JOB DESCRIPTION
 
 
 
 
 
 
 Italy based
 
 ONIVERSE
 
 founded in 1986 which is one of the largest international companies in retail sector.
 
 
 
 
 
 ONIVERSE has 109 stores in Turkey including
 
 Calzedonia, Intimissimi,Intimissimi Uomo, Falconeri
 
 brands.
 
 
 
 
 
 Now, ONIVERSE is looking for a
 
 District Manager
 
 passionate, goal oriented and who are willing to join the fast growing company in Turkey Market.
 
 
 
 
 
 
 
 Role Mission
 
 
 
 
 
 
 
 &bull; Maximize store performance in order to achieve targets and goals with strong focus on team management.
 
 
 &bull; Improve client service and monitor store teams compliance with ONIVERSE&rsquo;s standards acting as a role-model.
 
 
 &bull; Team management; recruitment, training, performance evaluation.
 
 
 &bull; Build a bridge between stores and head quarter, reporting to area managers.
 
 
 &bull; Make commercial analysis and take actions according to datas.
 
 
 &bull; Apply ONIVERSE&rsquo;s visual standards comes from Italy; control visual operations and store organizations.
 
 
 &bull; Stock management.
 
 
 
 
 
 
 
 Key Requirements
 
 
 
 
 
 
 
 &bull; Minimum 2 years of sales and team management experience.
 
 
 &bull; University degree is preferred. (Master Degree is a plus.)
 
 
 &bull; Fluency in English. (Italian is a plus.)
 
 
 &bull; Flexible working hours and have no restriction to travel.
 
 
 &bull; Driver license, at least 1 year.
 
</div>

Istanbul District Manager

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Head of Operations

Country Operations Manager

Country Operations Manager

Floor Supervisor

Sales and Operations Excellence Specialist

Head of Illicit Trade Prevention - Türkiye

Istanbul District Manager