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assistant manager - operations Jobs in Mangaluru

assistant manager - operations

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assistant manager-sourcing Jobs in Mangaluru

assistant manager-sourcing

head of operations

Dentalcare Group Ltd

<div>
 
 
 Role Purpose:
 
 
 
 The Head of Operations is a senior executive responsible for
 
 end-to-end operational leadership, service delivery excellence, regulatory compliance, and client satisfaction
 
 across the organisation.
 
 
 
 
 
 This role will act as the
 
 execution arm of the Board and Director
 
 , translating strategic goals into scalable operations while ensuring:
 
 <ul>
 <li>
 High-quality service delivery
 </li>
 <li>
 Strong governance and compliance
 </li>
 <li>
 Robust data protection and risk management
 </li>
 <li>
 Excellent client experience and retention
 </li>
 <li>
 Operational efficiency and financial discipline
 </li>
 </ul>
 
 
 
 
 The Head of Operations will also oversee the organisation&rsquo;s
 
 data protection and compliance posture
 
 , working in close alignment with legal, IT, and leadership teams to ensure compliance with
 
 UK GDPR, Data Protection Act 2018, HIPAA (where applicable), and international best practices
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Executive Leadership &amp; Business Operations
 
 
 <ul>
 <li>
 Lead and manage day-to-day business operations across departments.
 </li>
 <li>
 Translate strategic objectives into operational execution plans.
 </li>
 <li>
 Drive operational efficiency, scalability, and performance management.
 </li>
 <li>
 Act as a key decision-maker supporting the Board.
 </li>
 <li>
 Ensure alignment between business goals, people, systems, and processes.
 </li>
 <li>
 Establish KPIs, dashboards, and performance metrics across teams.
 </li>
 </ul>
 
 
 2. Client Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Own end-to-end
 
 client satisfaction, retention, and service delivery quality
 
 .
 </li>
 <li>
 Ensure SLAs, turnaround times, and service commitments are consistently met.
 </li>
 <li>
 Act as an escalation point for key client concerns and service issues.
 </li>
 <li>
 Build strong, long-term relationships with clients and stakeholders.
 </li>
 <li>
 Implement continuous improvement initiatives based on client feedback.
 </li>
 <li>
 Ensure client data is handled securely and compliantly at all times.
 </li>
 </ul>
 
 
 3. Data Protection, Risk &amp; Compliance Oversight
 
 
 <ul>
 <li>
 Serve as the organisation&rsquo;s
 
 executive owner of data protection and compliance
 
 .
 </li>
 <li>
 Ensure adherence to:
 </li>
 <li>
 UK GDPR &amp; Data Protection Act 2018
 </li>
 <li>
 HIPAA (where applicable)
 </li>
 <li>
 ICO and NHS DSP requirements
 </li>
 <li>
 Oversee: Data governance frameworks, Data Protection Impact Assessments (DPIAs), Records of Processing Activities (RoPA), Act as escalation authority for data protection incidents and breaches.
 </li>
 <li>
 Ensure appropriate reporting to regulators and stakeholders when required.
 </li>
 </ul>
 
 
 4. Operational Governance &amp; Risk Management
 
 
 <ul>
 <li>
 Establish strong governance frameworks across:
 </li>
 <li>
 Operations, Data handling, IT and security, Vendor management, Identify operational, regulatory, and reputational risks.
 </li>
 <li>
 Implement risk mitigation strategies and business continuity plans.
 </li>
 <li>
 Oversee internal and external audits and ensure timely closure of findings.
 </li>
 </ul>
 
 
 5. IT, Digital &amp; Process Excellence
 
 
 <ul>
 <li>
 Oversee IT operations, security, and digital infrastructure.
 </li>
 <li>
 Ensure secure and efficient use of:
 </li>
 <li>
 Cloud platforms, Automation tools, Reporting and analytics systems
 </li>
 <li>
 Work closely with technology partners to ensure:
 </li>
 <li>
 Data security, System scalability, Compliance with privacy regulations, Champion digital transformation and process optimisation.
 </li>
 </ul>
 
 
 6. Financial, Vendor &amp; Commercial Oversight
 
 
 <ul>
 <li>
 Partner with leadership on budgeting, forecasting, and cost control.
 </li>
 <li>
 Oversee vendor management, contracts, and performance reviews.
 </li>
 <li>
 Ensure data protection and compliance clauses are embedded in all contracts.
 </li>
 <li>
 Drive operational efficiency while maintaining service quality.
 </li>
 <li>
 Support revenue growth through strong delivery and client satisfaction.
 </li>
 </ul>
 
 
 7. Leadership, Culture &amp; Talent Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop high-performing teams.
 </li>
 <li>
 Foster a culture of: Accountability, Compliance, Client-centricity, Continuous improvement, Ensure training and awareness on: Data protection, Information security, Client service excellence, Act as a role model for ethical and compliant business conduct.
 </li>
 </ul>
 
 
 8. Desirable / Strategic Add-ons
 
 
 <ul>
 <li>
 Oversight of:
 </li>
 <li>
 Power BI, Power Automate, and analytics platforms
 </li>
 <li>
 Process automation and reporting governance
 </li>
 <li>
 Support privacy-by-design and security-by-design initiatives.
 </li>
 <li>
 Provide executive input on scaling operations internationally.
 </li>
 <li>
 Contribute to long-term corporate strategy and growth planning.
 </li>
 </ul>
 
 
 Candidate Profile
 
 
 
 
 Essential Experience
 
 
 <ul>
 <li>
 12&ndash;18+ years of experience in:
 </li>
 <li>
 Operations leadership
 </li>
 <li>
 Service delivery
 </li>
 <li>
 Compliance / governance
 </li>
 <li>
 Client management
 </li>
 <li>
 Proven experience working at
 
 senior leadership.
 
 </li>
 <li>
 Strong understanding of: Operational risk, Data protection regulations ,Client service management, Experience managing multi-functional teams and external stakeholders, Strong commercial and financial acumen.
 </li>
 </ul>
 
 
 
 
 
 Highly Desirable
 
 
 <ul>
 <li>
 Experience in healthcare, IT services, BPO, or regulated industries
 </li>
 <li>
 Exposure to UK clients
 </li>
 <li>
 Experience scaling operations or managing rapid growth
 </li>
 <li>
 Certifications (preferred): CIPP/E, CIPM, ISO 27001, ITIL / PMP
 </li>
 </ul>
 
 
</div>

Head of Operations

Virya Electric Powertrains

<div>
 
 
 We&rsquo;re Hiring | Head / Senior Manager &ndash; NPD Strategic Sourcing
 
 
 
 Are you a strategic sourcing leader with strong exposure to
 
 New Product Development (NPD)
 
 and
 
 R&amp;D collaboration
 
 , passionate about building next-generation
 
 Electric Vehicle solutions
 
 ? This is a high-impact role with ownership from concept to launch.
 
 
 
 
 
 
 Role Overview
 
 
 
 As the
 
 Head / Senior Manager &ndash; NPD Strategic Sourcing
 
 , you will lead sourcing strategy for new EV programs while working closely with
 
 R&amp;D, Engineering, Quality, Manufacturing, and Program teams
 
 to enable innovation, cost competitiveness, and scalability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Sourcing &amp; NPD
 
 
 <ul>
 <li>
 Lead
 
 strategic sourcing for NPD programs
 
 across EV systems and aggregates
 </li>
 <li>
 Define
 
 make&ndash;buy decisions, supplier strategy, and localization roadmaps
 
 </li>
 <li>
 Drive
 
 early supplier involvement (ESI)
 
 during concept and design stages
 </li>
 <li>
 Lead supplier selection, onboarding, development, and long-term agreements
 </li>
 </ul>
 
 
 
 
 
 R&amp;D Collaboration &amp; Technology Enablement
 
 
 <ul>
 <li>
 Identify
 
 emerging technologies, materials, and manufacturing processes
 
 to support product innovation
 </li>
 <li>
 Collaborate with
 
 R&amp;D teams, suppliers, and external research institutions
 
 to enable advanced solutions
 </li>
 <li>
 Support
 
 experiments, data analysis, and translation of R&amp;D outcomes
 
 into manufacturable and cost-effective solutions
 </li>
 <li>
 Enable
 
 intellectual property development
 
 (patents, technical disclosures, publications) in collaboration with internal teams
 </li>
 </ul>
 
 
 
 
 
 Cost, Quality &amp; Program Excellence
 
 
 <ul>
 <li>
 Own
 
 should-costing, VA/VE, and target cost achievement
 
 for NPD parts
 </li>
 <li>
 Ensure supplier readiness for
 
 APQP, PPAP, and SOP
 
 milestones
 </li>
 <li>
 Identify sourcing risks early and implement mitigation plans
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Mentor and guide sourcing teams on strategic and technology-driven sourcing
 </li>
 <li>
 Present sourcing strategy, technology roadmap alignment, cost status, and risks to senior leadership
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 15&ndash;20 years of experience
 
 in Strategic Sourcing / NPD within
 
 Automotive / EV / Powertrain / Mechatronics domain
 
 </li>
 <li>
 
 B.E / B. Tech in Mechanical Engineering
 
 (PG in Supply Chain / Operations preferred)
 </li>
 <li>
 Strong understanding of
 
 mechanical systems, materials, manufacturing processes, and supplier ecosystems
 
 </li>
 <li>
 Proven experience in
 
 supplier negotiations, localization, cost management, and technology sourcing
 
 </li>
 <li>
 Ability to influence senior stakeholders and work in a fast-paced EV environment.
 </li>
 </ul>
 
 
</div>

Strategic Sourcing Manager

Walmart Global Tech India

<div>
 
 Role - Sr. Manager (Claims Business Support)
 
 
 Location: Chennai
 
 
 Department: Claims Center of Excellence (CoE)
 
 
 Reports To: Location Head
 
 
 
 
 
 
 Role Summary
 
 
 
 Business Support will lead strategic and operational enablement for the Claims Center of Excellence (CoE) in Chennai. This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training &amp; capability development, quality governance, and AI fluency initiatives.
 
 
 As a key member of the Chennai leadership team, this role partners closely with the Location Manager to manage &amp; stabilize operations, drive transition plus training , define processes , builds strong stakeholder management, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Claims Operations Enablement
 
 
 <ul>
 <li>
 Define operational Metrics, SLA and agree targets
 </li>
 <li>
 Partner with Operations Leaders to ensure claims processing meets SLA, accuracy, productivity, and compliance standards.
 </li>
 <li>
 Develop governance frameworks, dashboards, and reporting mechanisms for performance visibility and ensure quality compliance
 </li>
 <li>
 Identify operational risks and implement mitigation strategies.
 </li>
 <li>
 Drive process standardization and documentation across the CoE.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 2. Transition &amp; Program Management
 
 
 <ul>
 <li>
 Lead end-to-end transitions including process migrations, new scope onboarding, system implementations, and geographic expansions.
 </li>
 <li>
 Establish structured transition methodologies (KT plans, risk registers, stabilization tracking).
 </li>
 <li>
 Ensure smooth handoff to steady-state operations with minimal business disruption.
 </li>
 <li>
 Track transition KPIs including stabilization timelines, quality performance, and productivity ramp-up.
 </li>
 </ul>
 
 
 3. Training &amp; Capability Development
 
 
 <ul>
 <li>
 Build a scalable training framework for new hires and upskilling programs for existing associates.
 </li>
 <li>
 Drive structured training for Associates.
 </li>
 <li>
 Partner with operations leaders to address skill gaps and improve performance.
 </li>
 <li>
 Drive leadership development initiatives within the CoE.
 </li>
 </ul>
 
 
 4. AI Fluency &amp; Digital Transformation
 
 
 <ul>
 <li>
 Champion AI and automation adoption across claims processes.
 </li>
 <li>
 Build AI literacy across teams to enable responsible and effective use of GenAI and workflow automation tools.
 </li>
 <li>
 Identify automation opportunities and partner with technology teams for implementation.
 </li>
 <li>
 Measure and report ROI of AI-driven process improvements.
 </li>
 <li>
 Deliver efficiency and transformation across the process.
 </li>
 </ul>
 
 
 5. Leadership Expectations
 
 
 <ul>
 <li>
 Live our values
 </li>
 <li>
 Embrace Change
 </li>
 <li>
 Deliver for the Customer
 </li>
 <li>
 Focus on our Associates
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 MBA or equivalent advanced degree preferred
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 12-15 years of experience in claims processing or insurance operations.
 </li>
 <li>
 5+ years in leadership roles managing large operational or enablement teams.
 </li>
 <li>
 Strong experience in transition management and operational ramp-ups and stakeholder engagement.
 </li>
 <li>
 Demonstrated expertise in quality management and compliance frameworks.
 </li>
 <li>
 Experience leading AI/digital initiatives in operations is highly desirable.
 </li>
 </ul>
 
 
</div>

Senior Manager, Claims Business Support

SharkNinja APAC

<div>
 
 Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. Shark Ninja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, Shark Ninja has embarked on a bold plan for growing APAC business, in which India plays a critical role.
 
 
 
 
 
 As we continue to grow, we are looking for a People &amp; Culture Generalist to join our team. This role will be based in Bangalore, India.
 
 
 
 
 
 What is the role?
 
 
 The People &amp; Culture Generalist is a hands-on individual contributor role supporting the India business across Talent Acquisition (50%) and People Operations (50%). This role will work closely with the Head of People &amp; Culture, India, hiring managers, and external partners to ensure smooth hiring, robust HR operations, and compliant people processes. This is an execution-focused role suited for someone who enjoys owning outcomes, working closely with stakeholders, and operating in a growing, fast-moving environment.
 
 
 
 
 
 What are the responsibilities?
 
 
 Talent Acquisition (50%)
 
 <ul>
 <li>
 Support hiring efforts for India roles, primarily across Sales and Marketing all functions
 </li>
 <li>
 Partner with hiring managers to understand role requirements and hiring timelines
 </li>
 <li>
 Support candidate sourcing, resume screening, interview coordination, and candidate communication
 </li>
 <li>
 Ensure a positive and professional candidate experience throughout the hiring process
 </li>
 <li>
 Support offer coordination, documentation, and onboarding handover
 </li>
 <li>
 Maintain hiring data, trackers, and documentation within our ATS
 </li>
 </ul>
 
 
 
 
 People Operations &amp; HR Administration (50%)
 
 <ul>
 <li>
 Manage end-to-end payroll processing in coordination with payroll vendors, including data validation and monthly closure
 </li>
 <li>
 Own benefits administration, including insurance enrolments, renewals, vendor coordination, employee queries, and claims support
 </li>
 <li>
 Coordinate with external partners for statutory compliance and other applicable regulations
 </li>
 <li>
 Maintain accurate employee data and HR records with high attention to detail and confidentiality
 </li>
 <li>
 Support implementation of People &amp; Culture initiatives, policies, and processes as the organization scales
 </li>
 </ul>
 
 
 
 
 What requirements are we looking at?
 
 <ul>
 <li>
 3&ndash;5 years of experience in an HR Generalist or People &amp; Culture role
 </li>
 <li>
 Prior hands-on experience supporting recruitment activities (sourcing, screening, coordination)
 </li>
 <li>
 Experience managing or supporting payroll processing with external vendors
 </li>
 <li>
 Working knowledge of Indian HR operations and compliance (good to have)
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Clear, professional communication skills with internal and external stakeholders
 </li>
 <li>
 Comfortable with operational, execution-heavy work in a growing environment
 </li>
 <li>
 High standards of ownership, integrity, and confidentiality
 </li>
 </ul>
 
 
 
 
 What is a great mindset?
 
 <ul>
 <li>
 Mindset of &ldquo;RARELY SATISFIED&rdquo;
 </li>
 <li>
 Make things better each day by iteration &mdash; &ldquo;PROGRESS OVER PERFECTION&rdquo;
 </li>
 <li>
 Understand that &ldquo;DETAILS MAKE THE DIFFERENCE&rdquo;
 </li>
 <li>
 Deliver something great together &mdash; &ldquo;WINNING IS A TEAM SPORT&rdquo;
 </li>
 <li>
 Be clear and honest &mdash; &ldquo;COMMUNICATING FOR IMPACT&rdquo;
 </li>
 </ul>
 
 
 
 
 
 Explore SharkNinja On Our Social Channels
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/sharkninja-apac/mycompany/
 </li>
 <li>
 https://www.linkedin.com/company/sharkninja-apac/jobs/
 </li>
 </ul>
</div>

People & Culture Generalist, India

Policybazaar for Business

<div>
 
 
 Job Description: Client Servicing
 
 
 
 
 Position: Senior Associate Service Consultant
 
 
 
 
 
 
 
 Roles &amp; Responsibility:
 
 
 
  Demonstrating a solid understanding of the products or services on the commercial lines
 
 
 domain.
 
 
  Good presentation skills and deep understanding of Employee Benefits &amp; Non-Employee Benefits Policies.
 
 
  Developing and sustaining solid relationships with key clients that bring in the most income for
 
 
 the company.
 
 
  Addressing and resolving key clients&rsquo; queries and complaints.
 
 
  Acting as the main point of contact between key clients and internal teams.
 
 
  Supervising the account teams assigned to each key client.
 
 
  Communicating and collaborating with the marketing, sales, and operations departments to
 
 
 ensure that key clients&rsquo; needs are met.
 
 
  Compiling reports on account progress, goals, and forecasts for account teams and
 
 
 stakeholders.
 
 
  Developing a thorough understanding of key clients &amp; needs and requirements and preparing
 
 
 customized solutions.
 
 
  Negotiating contracts with key clients and meeting established deadlines for the fulfilment of
 
 
 each client &amp; long-term goals.
 
 
  Building relationships with clients.
 
 
  Negotiating deals with clients.
 
 
  Analysing data and market trends.
 
 
  Networking &amp; Hunting to attract potential clients.
 
 
 
 
 
 
 ISMS Responsibilities:
 
 
 
  Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and
 
 
 serve users authorized by Function Heads;
 
 
  Provide technical consulting assistance to Function Heads so that information systems can be
 
 
 built and run to best meet business objective;
 
 
  Ensure the safeguarding of information in their possession;
 
 
  Accepts responsibilities for the operation and protection of information assets; and
 
 
  Perform the work as delegated by the by the Function Head.
 
 
 
 
 
 
 Skills Required:
 
 
 
  Proven experience in key account management.
 
 
  Candidate who is knowledgeable about the products and services for Corporate Business
 
 
  Candidate should be self-driven.
 
 
  Have the ability to thrive in a dynamic, fast-paced start-up environment.
 
 
  Have good presentation skills and be able to convince potential clients.
 
 
  The ability to build rapport with key clients.
 
 
  The ability to handle multiple client accounts.
 
 
  Strong negotiation and leadership skills.
 
 
  Exceptional customer service skills.
 
 
  Excellent communication skills.
 
 
  Proficient in all Microsoft Office applications as well as CRM software.
 
</div>

Senior Associate Service Consultant

K12 Techno Services Pvt. Ltd.

<div>
 
 
 Job Title: Head - SEO
 
 
 
 
 
 
 
 MANDATORY: Knowledge of AI-driven SEO tools such as DataForSEO and strong expertise in Programmatic SEO is absolutely essential. Apply only if you have hands-on experience in these areas.
 
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 Department:
 
 Marketing
 
 
 
 Experience:
 
 8+ Years in SEO &amp; Organic Growth (with team leadership experience)
 
 
 
 
 
 
 About the Company
 
 
 
 As India&rsquo;s leading network of 110+ K-12 schools, we help students thrive through world-class academics, innovation, arts, and sports. As we continue to scale our digital footprint and admissions growth, we are looking for a strategic and visionary Head - SEO to lead enterprise-level organic growth across all campuses and digital properties.
 
 
 
 
 
 
 Role Summary
 
 
 
 The Head of SEO will define and lead the overall organic growth strategy for the organization. This role goes beyond execution. It requires strategic leadership, cross-functional alignment, innovation, and performance ownership. You will be responsible for building a high-performing SEO team, driving sustainable traffic and lead growth, strengthening brand authority, and delivering measurable ROI from organic channels.
 
 
 
 
 
 You will work closely with Content, Tech, Performance Marketing, Brand, Admissions, and Leadership teams to position the organization as the top-ranking and most trusted K-12 brand in search.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Enterprise SEO Strategy &amp; Vision
 
 
 <ul>
 <li>
 Define the long-term SEO vision aligned with business growth, admissions targets, and brand positioning.
 </li>
 <li>
 Develop annual and quarterly SEO roadmaps across technical, content, local, and authority-building initiatives.
 </li>
 <li>
 Identify new growth opportunities including AI search visibility, voice search, and emerging SERP features.
 </li>
 <li>
 Own SEO forecasting, budgeting, and ROI planning.
 </li>
 </ul>
 
 
 2. Team Leadership &amp; Capability Building
 
 
 <ul>
 <li>
 Build, mentor, and scale an in-house SEO team (technical SEO, content SEO, outreach).
 </li>
 <li>
 Establish SOPs, governance frameworks, and performance benchmarks.
 </li>
 <li>
 Drive a culture of experimentation, learning, and innovation within the team.
 </li>
 <li>
 Manage external agencies and vendor partnerships where applicable.
 </li>
 </ul>
 
 
 3. Technical SEO Governance
 
 
 <ul>
 <li>
 Oversee enterprise-level site architecture, indexation strategy, structured data implementation, and Core Web Vitals optimization.
 </li>
 <li>
 Ensure scalability across 110+ location pages and program-specific landing pages.
 </li>
 <li>
 Collaborate with Product &amp; Engineering to prioritize SEO within development sprints.
 </li>
 <li>
 Lead website migrations, domain strategy, and risk mitigation planning.
 </li>
 </ul>
 
 
 4. Content &amp; Search Experience Leadership
 
 
 <ul>
 <li>
 Define keyword universe and content clusters aligned with parent/student search intent.
 </li>
 <li>
 Guide editorial strategy using data-backed insights.
 </li>
 <li>
 Ensure strong internal linking architecture and conversion optimization.
 </li>
 <li>
 Leverage SEO insights to influence broader brand messaging and campaign strategy.
 </li>
 </ul>
 
 
 5. Authority &amp; Reputation Management
 
 
 <ul>
 <li>
 Develop large-scale white-hat digital PR and backlink acquisition strategies.
 </li>
 <li>
 Oversee brand reputation management and review strategy across 110+ campuses.
 </li>
 <li>
 Strengthen E-E-A-T signals across all digital assets.
 </li>
 </ul>
 
 
 6. Multi-Location &amp; Local SEO Strategy
 
 
 <ul>
 <li>
 Architect scalable local SEO frameworks for all campuses.
 </li>
 <li>
 Standardize Google Business Profile optimization and review management processes.
 </li>
 <li>
 Drive hyperlocal rankings for competitive education-related queries.
 </li>
 </ul>
 
 
 7. Analytics, Insights &amp; Growth Optimization
 
 
 <ul>
 <li>
 Define SEO KPIs tied directly to revenue and admissions.
 </li>
 <li>
 Build executive dashboards using GA4, GSC, and Looker Studio.
 </li>
 <li>
 Present monthly and quarterly performance insights to senior leadership.
 </li>
 <li>
 Lead CRO and SEO experimentation to continuously improve rankings, CTR, and lead conversions.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 8+ years of progressive SEO experience, including at least 3+ years in a leadership role.
 </li>
 <li>
 Proven track record of scaling organic traffic and revenue for multi-location or enterprise websites.
 </li>
 <li>
 Strong understanding of technical SEO at scale (large site architecture, schema, migrations).
 </li>
 <li>
 Hands-on experience with AI-driven SEO tools (e.g., DataForSEO) and execution of large-scale Programmatic SEO initiatives.
 </li>
 <li>
 Expertise in GA4, Google Search Console, Looker Studio, SEMrush/Ahrefs, Screaming Frog, Tag Manager.
 </li>
 <li>
 Strong stakeholder management and cross-functional leadership skills.
 </li>
 <li>
 Experience managing large websites with 100+ location pages preferred.
 </li>
 <li>
 Strategic thinker with strong analytical and decision-making abilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in EdTech, Education, or multi-location consumer brands.
 </li>
 <li>
 Exposure to international SEO strategies.
 </li>
 <li>
 Experience working with CMS platforms and development teams.
 </li>
 </ul>
</div>

Head - SEO

ZEISS India

<div>
 
 ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports &amp; Cine Optics.
 
 
 
 
 
 ZEISS India has 3 production facilities, R&amp;D center, Global IT services and about 40 Sales &amp; Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS&rsquo; success story in India is continuing at a rapid pace.
 
 
 
 
 
 
 Purpose of this position / Position summary :
 
 
 
 Zeiss Vision Care in India is on a high growth trajectory. The Head of Customer Success, Last Mile Operations and Digitalization will play a pivotal role in driving Zeiss India&rsquo;s growth trajectory ensuring operational excellence, strong last mile execution, exceptional customer satisfaction and digital enablement across the commercial value chain. This position requires a strategic thinker with strong operational skills and a customer-centric mindset to support and scale the busi ness effectively. The incumbent will also spearhead the digital transformation of the Vision Commercial function. This role is central to enhancing visibility, optimizing performance, and rolling out digital tools that improve decision-making and sales team productivity.
 
 
 
 
 
 
 Primary duties and responsibilities :
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning and Execution:
 
 </li>
 </ul>
 
 a. Develop and implement business strategies, plans, and procedures to support company&rsquo;s growth and objectives.
 
 
 b. Oversee operations to ensure efficiency, quality, and cost-effective management of resources.
 
 
 c. Oversee end-to-end operations including logistics, dispatch, inventory, customer service and CEF operations.
 
 
 d. Define and monitor customer experience metrics (NPS, SLA adherence, delivery performance) and implement continuous improvement programs.
 
 <ul>
 <li>
 
 Last Mile Operations &amp; Customer Experience:
 
 </li>
 </ul>
 
 a. Own last-mile operations covering delivery, installation, commissioning, service responsiveness, and on-ground issue resolution at customer locations.
 
 
 b. Design and strengthen last-mile operating models for metros, Tier 2/3 cities, and remote markets.
 
 
 c. Partner with logistics providers, service partners, and internal teams to ensure consistent service quality and turnaround times.
 
 
 d. Establish clear SLAs, escalation mechanisms, and governance frameworks for last-mile performance.
 
 
 e. Use customer feedback, service data, and root cause analysis to eliminate recurring last-mile pain points.
 
 
 f. Enable rapid support for new product launches, channel expansion, and key account servicing through robust last-mile readiness.
 
 <ul>
 <li>
 
 Customer Success Management:
 
 </li>
 </ul>
 
 a. Develop and implement customer success strategies to enhance customer satisfaction and loyalty.
 
 
 b. Lead customer service and support teams to ensure first-time-right resolution and proactive customer engagement.
 
 
 c. Lead customer service teams to ensure high satisfaction and issue resolution.
 
 
 d. Build operational capabilities to support business scale-up and new market expansion.
 
 
 e. Build a robust customer success strategy aligned with long-term business growth.
 
 <ul>
 <li>
 
 Digital Focus:
 
 </li>
 </ul>
 
 a. Identifying inefficiencies in operational processes and implementing technological changes that increase efficiency.
 
 
 b. Lead deployment and adoption of digital tools across the sales force to improve data access, performance tracking, and productivity.
 
 
 c. Champion the integration of CRM systems, sales apps, and dashboards to empower field teams with real-time data.
 
 
 d. Identify and streamline business processes to improve efficiency and reduce operational costs.
 
 
 e. Establish and monitor key performance indicators (KPIs) to track and report on operational and customer success performance.
 
 <ul>
 <li>
 
 Stakeholder Collaboration:
 
 </li>
 </ul>
 
 a. Work closely with internal and external stakeholders to ensure seamless service delivery and smooth operations.
 
 
 b. Partner with Sales, Supply Chain, Commercial Finance, Technology, and Operations leaders to ensure a seamless &ldquo;order-to-delivery-to-service&rdquo; experience.
 
 
 c. Establish strong governance frameworks for service quality, escalations, and continuous improvement.
 
 
 d. Influence senior stakeholders to align customer success priorities with business objectives.
 
 <ul>
 <li>
 
 Business Excellence and Capability Building :
 
 </li>
 </ul>
 
 a. Establish a structured approach to performance management, process optimization, and continuous improvement.
 
 
 b. Strong command of data analytics, KPI frameworks, and dashboard-based performance tracking. c. Build and mentor high-performing, customer-centric operations and service teams.
 
 
 d. Foster a culture of innovation and continuous improvement, encouraging the adoption of new technologies.
 
 
 
 
 
 
 Education requirements / Experience / Job Specifications :
 
 
 
 - Master&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 - Minimum of 12 years of experience in operations, with significant exposure to both HO and regional roles.
 
 
 - Proven track record of streamlining business processes and customer success functions.
 
 
 - Proven experience in end-to-end supply chain and last-mile operations, preferably in complex, distributed markets like India.
 
 
 - Strong understanding of end-to-end supply chain and last-mile operations.
 
 
 - Demonstrated capability in building and leading high-performing teams in operational or customer-facing domains.
 
 
 - Experience in sales operations or digital transformation roles; experience in healthcare, pharma, or FMCG a plus.
 
 
 - Proven track record in driving digital initiatives from concept to rollout.
 
 
 - Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 
 
 - Excellent leadership and team management abilities.
 
 
 - Exceptional communication and interpersonal skills.
 
 
 - Ability to manage multiple projects and priorities in a fast-paced environment.
 
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Head of Customer Success, Last Mile Operations and Digitalization(Vision Care)

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