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Ceenex Global LLC

<div>
 
 🌟 We're Hiring: IT Service Desk Agent! 🌟
 
 
 
 We are seeking a skilled IT Service Desk Agent with extensive experience to provide exceptional technical support and customer service. The ideal candidate will be adept at troubleshooting and resolving IT issues, ensuring smooth operations for our team in Dubai.
 
 
 
 📍 Location:
 
 Dubai, United Arab Emirates
 
 
 
 ⏰ Work Mode:
 
 Work From Office
 
 
 
 💼 Role:
 
 IT Service Desk Agent
 
 
 Experience - 5 to 10 years
 
 
 Salary - 15000 to 25000 AED
 
 
 
 What You'll Do
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;First-level support:
 
 
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 </ul>
 
 Act as the first point of contact for all user technical support requests via phone &amp; email.
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;Ticket management:
 
 
 </li>
 </ul>
 
 Log, categorize, prioritize, and track all incoming service requests and incidents in an IT ticketing system.
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;Issue diagnosis and resolution:
 
 
 </li>
 </ul>
 
 Identify, diagnose, and resolve basic technical issues with hardware, software, and other IT systems.
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;Level 2 technical Support:
 
 
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 </ul>
 
 Assign tickets for resolution to Level 2 technical support teams like desktop support, server support, software suppport, etc.
 
 
 
 
 Update the tickets for the latest update on the tickets assigned.
 
 
 
 
 Follow up with the L2 team to get the tickets updated for resolution actions.
 
 
 
 
 Close tickets after successful resolution.
 
 
 
 
 Get a CSAT feedback from the users for each successfully closed tickets.
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;Problem escalation:
 
 
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 </ul>
 
 Escalate unresolved or complex problems to the appropriate higher-level support team.
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;User guidance:
 
 
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 </ul>
 
 Walk users through troubleshooting steps and provide guidance on IT products and services.
 
 
 
 
 Key Skills And Qualifications
 
 
 
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 &ensp;&ensp;&ensp;&ensp;&ensp;Intermediate technical troubleshooting skills for hardware and software issues.
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 &ensp;&ensp;&ensp;&ensp;&ensp;Excellent customer service and communication abilities.
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 &ensp;&ensp;&ensp;&ensp;&ensp;Proficiency with IT ticketing systems and remote support tools.
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 &ensp;&ensp;&ensp;&ensp;&ensp;Ability to manage a fast-paced workload and prioritize tasks effectively.
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 &ensp;&ensp;&ensp;&ensp;&ensp;Knowledge of common technical issues like password resets, network connectivity, and email configuration.
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 &ensp;&ensp;&ensp;&ensp;&ensp;Familiarity with ITIL or other service management frameworks is often beneficial.
 
 
 </li>
 </ul>
 Ready to join our dynamic team? 🚀 Apply now and help us deliver top-notch IT support!
</div>

IT Service Desk Agent

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

BlackStone eIT

<div>
 At BlackStone eIT, we are seeking a skilled Help Desk professional to join our dynamic team. The ideal candidate will provide excellent technical support to our clients and internal users, ensuring timely resolution of issues while delivering superior customer service. As a Help Desk team member, you will play a key role in enhancing the operational efficiency of our technology systems.
 
 
 
 Key Responsibilities
 
 
 
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 Respond to IT support requests via phone, email, or ticketing system in a timely manner
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 Diagnose and troubleshoot hardware and software issues; provide solutions or escalate as necessary
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 Document and track support issues, solutions, and user interactions in the help desk system
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 Assist in setting up and configuring new equipment for users
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 Provide guidance and training to users on software and tools
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 Monitor and manage support ticket backlog to ensure issues are resolved quickly
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 Stay informed on industry trends and emerging technologies to provide the best support possible
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 ser Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
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 Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
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 complex problems with network connectivity or software functionality
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 Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
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 Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
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 Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
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 User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
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 Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong understanding of computer systems, networks, and troubleshooting techniques
 </li>
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 Experience in a help desk or IT support role, preferably with 5 years of experience
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 Proficient in Windows and macOS operating systems
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 Excellent communication and interpersonal skills
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 Customer-oriented approach and the ability to handle stressful situations
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 Ability to work well both independently and as part of a team
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 Certifications such as CompTIA A+ or similar are a plus
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 High school diploma or equivalent required; further education in IT is preferred
 </li>
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 Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
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 Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
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 Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
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 Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
 </li>
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 Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 ON-SITE Model
 </li>
 </ul>
</div>

Help Desk

SPIDER PLUS CONSTRUCTION EQUIPMENT TRADING L.L.C

About Spider PlusSpider Plus is a leading lifting equipment solutions provider specializing in spider cranes, glass lifting systems, mini cranes, and façade installation equipment. With one of the largest rental fleets in the Middle East, we deliver safe, reliable, and efficient lifting solutions to support construction and façade projects across the region.Position SummaryThe Junior Hire Desk Controller will support the daily operations of the rental desk, ensuring smooth coordination between customers, sales, logistics, and operations teams. This role focuses on handling rental documentation, scheduling, communication, and data management to maintain efficient hire desk operations and excellent customer service.Key ResponsibilitiesHire Desk Operations<ul><li>Assist in managing the complete rental cycle—from order receipt to delivery and collection.</li><li>Coordinate with the sales and operations teams to ensure timely equipment delivery and return.</li><li>Monitor and update rental status, availability, and equipment tracking systems.</li><li>Ensure all rental agreements, LPOs, and supporting documents are accurate and up to date.</li></ul>Customer & Internal Coordination<ul><li>Communicate effectively with customers to understand requirements and confirm hire details.</li><li>Liaise with accounts to verify customer status and payment prior to delivery.</li><li>Coordinate with logistics and workshop teams to confirm equipment readiness.</li><li>Support smooth internal communication between hire desk, sales, and operations departments.</li></ul>Documentation & Data Management<ul><li>Prepare and update contracts, delivery notes, collection notes, and job trackers.</li><li>Maintain accurate entries in Insphire or other rental management systems.</li><li>Prepare purchase orders (LPOs) for cross-hire equipment or manpower.</li><li>Assist in preparing daily utilization and rental performance reports.</li></ul>Administrative Support<ul><li>Check customer emails and respond promptly or escalate when required.</li><li>Update job status in trackers (On-Hire, Complete, or Cancelled).</li><li>Post daily equipment status updates in Teams or relevant platforms.</li><li>Assist with shipping coordination and documentation when necessary.</li></ul>

Junior Hire Desk Controller

Accor Group

Job Title Front Desk Agent - Guest Services and Reception - Dubai Job Description Front Desk Agent - Guest Services and Reception - Dubai Position Overview Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude * Complete check-in, check-out, and room change processes accurately and efficiently * Maintain and reconcile cashier float; process payments and foreign currency exchanges * Handle inquiries regarding loyalty programs, special packages, and promotions * Respond to guest complaints and requests, escalating when needed to management * Coordinate closely with butlers and other departments to fulfill guest needs * Promote onward bookings within the Raffles brand network when applicable * Prepare night audit reports, morning summaries, and ensure accounting accuracy * Keep the reception and Raffles Club areas clean, organized, and presentable at all times * Follow established health, safety, and hotel policies Candidate Requirements * Post-secondary education or diploma in Hotel Management * Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting * Fluent in written and spoken English; additional languages are an asset * Strong interpersonal skills with the ability to handle guest concerns calmly * Familiarity with property management systems and front office procedures * Detail-oriented with excellent organizational and multitasking skills * Ability to work night shifts, weekends, and holidays as needed * Professional appearance and a team-oriented mindset

Front Desk Agent - Guest Services and Reception - Dubai

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

IHG Hotels & Resorts

Job Title
Front Desk Agent Luxury Hospitality Dubai, UAE
Job Description
Front Desk Agent Luxury Hospitality Dubai, UAE Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Front Desk / Guest Services Salary: 3500 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest s stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment. What You ll Do * Greet guests with a friendly and professional demeanor upon arrival * Handle check-in and check-out processes efficiently in accordance with IHG standards * Respond promptly to guest inquiries about hotel services, facilities, and local attractions * Process reservations, room assignments, and billing accurately using hotel systems * Coordinate with other departments to ensure smooth guest service delivery * Resolve guest concerns and complaints professionally, escalating when needed * Maintain up-to-date knowledge of room availability, rates, promotions, and special offers * Promote hotel services and upsell room categories to maximize revenue * Follow all hotel policies, procedures, and safety regulations Ideal Profile * Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel * Strong communication and interpersonal skills with fluency in English; additional languages are an advantage * Proficiency in Microsoft Office and hotel management systems such as Opera * Excellent organizational and teamwork abilities * Positive, proactive attitude with a passion for customer service Why Join Us InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network. About the Company IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
Post Details

Front Desk Agent Luxury Hospitality Dubai, UAE

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