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help desk associate

National Energy Center

<div>
 
 
 
 Role Description
 
 
 
 
 The Helpdesk Associate is responsible for providing first-line technical support and assistance to NEC users across the Head Office and ECTRON. This role ensures timely resolution of IT-related issues, proper coordination with the infrastructure and application teams, and adherence to NEC&rsquo;s IT policies and procedures.&nbsp;
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1.&nbsp;Serve as the first point of contact for IT support requests through email, phone, or ticketing systems.
 
 
 2.&nbsp;Provide technical assistance for hardware, software, and peripheral issues including laptops, printers, and network connectivity.
 
 
 3.&nbsp;Support user account management, password resets, and access control within Microsoft 365, Active Directory, and ERP systems.
 
 
 4.&nbsp;Log, track, and update service tickets ensuring timely and accurate resolution of user issues.
 
 
 5.&nbsp;Escalate unresolved or complex incidents to the Network &amp; Infrastructure Specialist or relevant technical teams.
 
 
 6.&nbsp;Assist in setup, configuration, and maintenance of user devices and workstations.
 
 
 7.&nbsp;Maintain the IT asset inventory and ensure accurate records of equipment issued and returned.
 
 
 8.&nbsp;Provide basic support for ERP logins, attendance exceptions, and email configuration.
 
 
 9.&nbsp;Coordinate with external vendors or service providers for equipment repairs and replacements.
 
 
 10.&nbsp;Assist during preventive maintenance, software updates, and new system deployments.
 
 
 11.&nbsp;&nbsp;Ensure compliance with NEC&rsquo;s IT policies, security guidelines, and acceptable use standards.
 
 
 12.&nbsp;Deliver clear and courteous communication to all users and maintain a professional support experience.
 
 
 
 
 
 
 
 Experience/Qualifications Needed
 
 
 
 
 
 
 
 &bull;&nbsp;Diploma or bachelor&rsquo;s degree in information technology or a related field.
 
 
 &bull;&nbsp;Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are advantageous
 
 
 
 &bull;
 
 1&ndash;3 years of experience in IT support or helpdesk operations, preferably in a multi-site or enterprise environment.
 
 
 
 
</div>

Help Desk Associate

IHG Hotels & Resorts

<div>
 We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
 
 
 A little taste of your day-to-day:
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Leading the way &ndash; managing guest experiences, team performance and hotel operations
 </li>
 <li>
 Prioritising workload and ensuring your team deliver authentic, memorable experiences
 </li>
 <li>
 Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
 </li>
 <li>
 Having authentic conversations with guests to resolve issues, queries or concerns
 </li>
 <li>
 Being first point of contact for any critical emergency situations
 
 
 </li>
 </ul>
 What We need from you:
 
 
 <ul>
 <li>
 Minimum Diploma or equivalent, some college preferred
 </li>
 <li>
 2 years&rsquo; front desk/guest service leader experience
 </li>
 <li>
 Must be fluent in spoken and written English
 </li>
 <li>
 Other languages may be preferred
 </li>
 <li>
 Basic mathematics skills
 </li>
 <li>
 Excellent communication, problem solving, reasoning and motivational skills
 </li>
 <li>
 Long periods of standing in the front desk areas and occasional lifting of heavy items
 </li>
 <li>
 Working knowledge of hotel property management systems like Opera beneficial
 </li>
 <li>
 Willingness to work evenings and weekends
 
 
 </li>
 </ul>
 What you can expect from us:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
 
 
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Duty Manager

VOCO

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div><div>
A little taste of your day-to-day:</div><div>
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations</li><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance</li><li> Having authentic conversations with guests to resolve issues, queries or concerns</li><li> Being first point of contact for any critical emergency situations</li></ul><div>
</div><div>What We need from you:</div><div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred</li><li> 2 years&rsquo; front desk/guest service leader experience</li><li> Must be fluent in spoken and written English
</li><li> Other languages may be preferred
</li><li> Basic mathematics skills</li><li> Excellent communication, problem solving, reasoning and motivational skills</li><li> Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li> Working knowledge of hotel property management systems like Opera beneficial</li><li> Willingness to work evenings and weekends
</li></ul><div></div><div>What you can expect from us:
</div><div></div><div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
</div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div><div>
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</div><div></div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

National Bank of Oman

<div>
 
 
 Core Responsibilities
 
 
 
 
 Client Relationship &amp; Account Management
 
 
 <ul>
 <li>
 Act as primary point of contact for assigned wealth clients, ensuring high standards of service and responsiveness.
 </li>
 <li>
 Manage all account-related operations, including onboarding, KYC updates, documentation, and transactional coordination.
 </li>
 <li>
 Understand client profiles, preferences, and financial needs to match them with suitable existing investment desk offerings without making direct advisory calls.
 </li>
 <li>
 Responsibility about being up to date with the market and have experience in determining the right opportunities.
 </li>
 </ul>
 
 
 
 
 
 Service Coordination &amp; Execution
 
 
 <ul>
 <li>
 Coordinate with internal investment product specialists, legal, compliance, and operations to deliver client requests efficiently.
 </li>
 <li>
 Ensure smooth execution of trades, product subscriptions, redemptions, account openings, and reporting&mdash;without advisory discretion.
 </li>
 </ul>
 
 
 
 
 
 Client Experience &amp; Retention
 
 
 <ul>
 <li>
 Provide ongoing relationship management, conduct regular engagement calls/meetings to maintain client satisfaction.
 </li>
 <li>
 Identify opportunities for up-selling and cross-selling approved products, referring leads to licensed advisory teams.
 </li>
 <li>
 Support client events, portfolio review meetings (as an observer/coordinator), and ensure premium client experience.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 <ul>
 <li>
 Ensure strict adherence to non-advisory regulatory frameworks, ensuring no personal recommendation or suitability call is made.
 </li>
 <li>
 Maintain accurate records of interactions, ensuring compliance with KYC, AML, FATCA, CRS, and internal governance.
 </li>
 <li>
 Escalate client requests to appropriate licensed advisors or product teams where advisory input is required.
 </li>
 </ul>
 
 
 
 
 
 Academic &amp; Key Skills
 
 
 <ul>
 <li>
 Graduate with a degree in Banking, Finance or a related subject.
 </li>
 <li>
 CFA or CISI qualification would be an added advantage.
 </li>
 <li>
 Experience in private banking, wealth management service desk, or high-net-worth client relationship roles.
 </li>
 <li>
 Strong relationship management skills with ability to handle elite clientele professionally.
 </li>
 <li>
 Excellent coordination and process management, with sharp attention to documentation accuracy.
 </li>
 <li>
 Understanding of banking products, investment desk structure, and internal process flow, but operating under a non-advisory mandate.
 </li>
 <li>
 Strong communication, confidentiality, and client-handling etiquette.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience
 </li>
 </ul>
 
 
 
 
 
 Success Indicators
 
 
 <ul>
 <li>
 High client satisfaction scores
 </li>
 <li>
 Strong client retention and engagement metrics
 </li>
 <li>
 Efficient coordination with internal advisory desks and product teams
 </li>
 <li>
 Zero compliance breaches related to advisory boundaries or documentation
 </li>
 </ul>
</div>

Wealth Advisor

Global network solution and business

VACANCY FOR Omani Nationals OnlySALES ACCOUNTANT MANAGER SALES ASSOCIATEIF YOU HAVE THIS EXPERIENCE SHARE YOUR CV TO info@gnsbusiness.com or Whatsapp to +968 76269238Pay: RO400.000 - RO500.000 per monthWork Location: In person

Sale Accountant Manager/Sales Associate(Omani national)

Troon

<div>
 The PGA Teaching professional will split their duty time between a golf operational capacity and a teaching professional. Ultimately responsible for growing the game and developing interest in the new Top Tracer facility at Al Mouj Golf.
 
 
 
 General Duties:
 
 
 
 <ul>
 <li>
 Planning and preparing seasonal coaching programs and promotions
 </li>
 <li>
 Academy revenues, budget and profitability
 </li>
 <li>
 Academy, range presentation
 </li>
 <li>
 Controlling academy inventory of stock including rental equipment, range balls, teaching
 
 
 </li>
 </ul>
 equipment etc
 
 
 <ul>
 <li>
 Controlling academy diary and commission reports
 </li>
 <li>
 Academy marketing planning and implementation
 </li>
 <li>
 Delivering coaching programs to individuals and groups
 </li>
 <li>
 Preparing and proposing event schedules for approval by golf operations manager
 </li>
 <li>
 Running of golf events relevant to the Top Tracer facility (member, open, society and
 
 
 </li>
 </ul>
 corporate) to include - event planning, scheduling, advertising, preparation, trophies and prizes
 
 
 <ul>
 <li>
 Event budgets
 </li>
 <li>
 Post event updates through social media channels and press releases
 </li>
 <li>
 Preparing function/event sheets
 </li>
 <li>
 In charge of prize presentations
 
 
 </li>
 </ul>
 
 Internal Relations:
 
 
 
 <ul>
 <li>
 General Manager
 </li>
 <li>
 Golf Operations Manager
 </li>
 <li>
 Reservations and Membership
 
 
 </li>
 </ul>
 department
 
 
 <ul>
 <li>
 Golf desk
 </li>
 <li>
 Golf ops department
 </li>
 <li>
 F &amp; B Manager
 </li>
 <li>
 Finance department
 </li>
 <li>
 Golf course superintendent
 
 
 </li>
 </ul>
 
 External Relations:
 
 
 
 <ul>
 <li>
 Members
 </li>
 <li>
 Club guests
 </li>
 <li>
 Local hotel guests
 </li>
 <li>
 Potential clients
 </li>
 <li>
 Hotel, tour operators and DMC&rsquo;s
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 PGA qualified professional
 </li>
 <li>
 Level 3 or 4 coach
 </li>
 <li>
 2-3 years in teaching
 </li>
 <li>
 Digital coaching
 </li>
 <li>
 Managing an Academy
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Customer service skills
 </li>
 <li>
 Time management
 </li>
 <li>
 Golf instruction
 </li>
 <li>
 Professionalism and enthusiasm
 </li>
 <li>
 People management
 </li>
 <li>
 Proficient in MS office
 </li>
 <li>
 Club management systems
 </li>
 <li>
 Digital teaching software
 
 
 </li>
 </ul>
 
 Language Ability:
 
 
 
 Fluent in English (written and spoken)
 
 
 
 Please send resumes to mfinnerty@troon.com
 
</div>

PGA Golf Professional

Vacancy forTELESALES CUSTOMER CARE SALES ASSOCIATE SALES ACCOUNTANT MANAGEROnly for OMANI nationalMinimum experience 0.6 months to 2 yrsIf you have this experience pls share your CV to info@gnsbusiness.com or whatsapp +968 76269238Pay: RO400.000 - RO500.000 per monthWork Location: In person

Tele Sales & Customer care (Only Omani national)

Explore 31+ Help desk associate in Muscat this April. Find roles across top companies and apply now to boost your career.

31 help desk associate jobs In Muscat

Help Desk Associate

Duty Manager

Duty Manager

Wealth Advisor

Sale Accountant Manager/Sales Associate(Omani national)

PGA Golf Professional

Tele Sales & Customer care (Only Omani national)