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front desk receptionist Jobs in Abu Dhabi

front desk receptionist

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help desk coordinator

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Furless Permanent

Job Title: Front Desk AdministratorReports To: Operations ManagerWork Schedule: 48 hours per week, 5 days a weekCompensation: Competitive salary based on experience, plus performance-based incentivesPosition PurposeThe Front Desk Administrator is the first point of contact for all clients and visitors, playing a critical role in shaping their experience at Furless. This role ensures a seamless, professional, and welcoming client journey while maintaining operational efficiency at the reception area. The Front Desk Administrator supports the wider team in driving sales, maintaining compliance, and upholding Furless&rsquo; high standards of service and presentation.Key Responsibilities1. Client Experience &amp; Reception ManagementWelcome all clients with warmth, professionalism, and confidence.Manage client check-ins, guide them to their service area, and notify the therapist or coordinator of their arrival.Answer calls and WhatsApp messages promptly (within 3 rings or 1 minute response time) and handle inquiries professionally.Manage appointment bookings, changes, and confirmations accurately.Handle client concerns with empathy and efficiency, escalating when necessary.Maintain an elegant, calm, and polished reception environment that reflects the Furless brand.2. Administrative &amp; Operational SupportEnsure the reception area, client lounge, and front desk remain clean, organized, and stocked at all times.Maintain accurate daily records of client attendance, calls, and payments.Handle cash, card, and POS transactions with precision, including start- and end-of-day reconciliations.Support data entry, reporting, and coordination with other departments (HR, Marketing, Accounts).Enforce company policies and support compliance with DHA and internal operational standards.3. Sales &amp; Service ExcellencePromote and upsell retail products, treatment packages, and special offers with confidence and authenticity.Provide accurate product and service knowledge to clients to support treatment plans.Contribute to achieving monthly sales and branch revenue targets.Support promotional campaigns and collaborate with the team to meet conversion goals.4. Professional Conduct &amp; Team CollaborationMaintain a high standard of personal grooming and presentation as per the Furless Uniform &amp; Grooming Policy.Communicate in English or Arabic with professionalism and clarity.Build positive working relationships with colleagues, supervisors, and clients.Be punctual, reliable, and flexible with work shifts, including weekends or holidays when required.Proactively identify ways to improve the client experience and front desk efficiency.Qualifications &amp; ExperienceEducation: High school diploma or equivalent required. Diploma or certification in Administration, Customer Service, or Hospitality preferred.Experience: 1&ndash;2 years in a front desk, customer service, or administrative role &mdash; ideally within the beauty, wellness, or hospitality industry.Technical Skills: Proficient in Microsoft Office and appointment management systems (Fresha or similar CRM).Communication: Excellent written and verbal communication skills in English (Arabic is an advantage).Customer Service: Warm, approachable, and client-focused with strong problem-solving skills.Sales Skills: Ability to confidently recommend and promote services and retail products.Compliance Awareness: Understanding of DHA hygiene and safety standards preferred.Personal AttributesProfessional and well-groomed appearanceHonest, reliable, and accountableFriendly and composed under pressureDetail-oriented with strong organizational habitsTeam player with a proactive attitudeApplication ProcessInterested candidates may send their CV and a short cover letter highlighting relevant experience to joyce@furlesspermanent.comJob Type: PermanentPay: AED4,500.00 - AED6,000.00 per monthExperience:<ul><li>Front Desk in Beauty, wellness or hospitality: 1 year (Required)</li></ul>Work Location: In person

Front Desk Administrator (Abu Dhabi based)

Headway Holiding Group SPC LLC

Company OverviewHeadway Group (www.headwayms.com) is a premier, multi-disciplinary technical provider specializing in high-end Construction, Facility Management, Design, and Fit-Out services. We operate at the intersection of technical excellence and operational precision, delivering turnkey solutions across the UAE&rsquo;s residential and commercial sectors. We are seeking a meticulous, high-energy professional to manage our front-line operations and bridge the gap between technical service delivery and elite customer engagement.Job PurposeThe Front Office Coordinator &amp; Tenant Relations Associate serves as the critical communication hub for Headway&rsquo;s Facility Management and Property Maintenance divisions. This role ensures seamless documentation flow, maintains rigorous tenant follow-ups, and manages the initial &quot;Inquiry Module&quot; of our CRM to drive operational efficiency and high client retention.Core Technical &amp; Operational Responsibilities<ul><li>Customer Engagement &amp; Inquiry Management: Act as the primary point of contact for clients and tenants, managing the Inquiry Module within the CRM to ensure every request is logged and triaged correctly.</li><li>Tenant Follow-up &amp; SLA Adherence: Execute strict notification protocols, ensuring 7-day and 3-day reminder thresholds are met for renewals, maintenance visits, or pending documentation.</li><li>Documentation &amp; Process Integrity: Manage and archive project/property documents, ensuring that once tasks are completed, they are &quot;step-locked&quot; in the system to maintain data security.</li><li>Reporting &amp; Data Management: Utilize Microsoft Excel, Word, and Google Sheets to maintain real-time trackers for tenant feedback, maintenance logs, and asset history.</li><li>Front Desk Operations: Manage all incoming/outgoing correspondence, visitor logs, and telephone inquiries with a focus on technical clarity and professional communication.</li><li>Inter-Departmental Coordination: Facilitate smooth &quot;hand-offs&quot; between the Sales/Inquiry team and the Operations/Technical teams to ensure field technicians are dispatched accurately.</li></ul>Required Technical Skills &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>Technical Proficiency: Advanced knowledge of Microsoft Word, Excel (formulas, data entry, VLOOKUPs), and Google Sheets is mandatory.</li><li>Communication: Exceptional verbal and written English communication skills; ability to translate technical maintenance jargon into clear client updates.</li><li>Experience: Minimum 3&ndash;5 years of experience in a front-office, property management, or facility management coordinator role within the UAE.</li><li>CRM Knowledge: Familiarity with integrated CRM workflows (e.g., Zoho, CAFM) and understanding of &quot;read-only&quot; data protection protocols</li></ul>Ability to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your current UAE Visa status?</li><li>What is your earliest joining date / notice period?</li><li>How many years of relevant experience do you have within the UAE?</li></ul>Work Location: In person

Front Office Administrator

Styletto Women Beauty Lounge

We are looking for a friendly, organized and proactive receptionist &amp; marketing assistant to manage front desk operations while supporting marketing activitiesThe ideal candidate will be the first point of contact for clients and help promote the company&lsquo;s servicesJob Type: Full-timeWork Location: In person

Salon Receptionist/marketing

PIVOT ELECTROMECHANICAL MAINTENANCE LLC

Job Summary:The Help Desk Operator for Electromechanical Maintenance acts as the first point of contact for all maintenance-related inquiries, work requests, and incident reports. This role supports technicians and engineers by coordinating maintenance activities, tracking work orders, and ensuring timely communication between departments. The operator is responsible for efficiently logging, dispatching, and monitoring service requests related to electrical and mechanical systems, machinery, and building infrastructure.Key Responsibilities:<ul><li>Receive, log, and prioritize incoming maintenance requests (phone, email, system-based).</li><li>Assign work orders to appropriate electromechanical technicians based on urgency and availability.</li><li>Monitor the progress of work orders and provide updates to requesters.</li><li>Maintain accurate records in the Computerized Maintenance Management System (CMMS).</li><li>Coordinate with maintenance teams to ensure timely preventive and corrective maintenance.</li><li>Provide technical support by referencing manuals or past service records where applicable.</li><li>Escalate complex or critical issues to the appropriate engineering or supervisory staff.</li><li>Track inventory and notify procurement of required spare parts and materials.</li><li>Assist in generating daily, weekly, and monthly maintenance activity reports.</li><li>Support compliance with safety regulations and maintenance procedures.</li></ul>Requirements:Education &amp; Experience:<ul><li>High school diploma or equivalent required; technical diploma or coursework in electromechanics is a plus.</li><li>1&ndash;3 years of experience in a maintenance help desk, dispatch, or technical support role.</li><li>Familiarity with electromechanical systems, such as HVAC, pumps, motors, PLCs, and building systems.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and customer service skills.</li><li>Proficient in Microsoft Office and CMMS (e.g., SAP PM, Maximo, eMaint).</li><li>Basic understanding of mechanical and electrical terminology and systems.</li><li>Ability to work under pressure and manage multiple requests simultaneously.</li><li>Excellent organizational and time-management abilities.</li></ul>Preferred Qualifications:<ul><li>Experience in an industrial, manufacturing, or facilities maintenance environment.</li><li>Knowledge of maintenance workflows and KPIs (e.g., MTTR, MTBF).</li><li>Certification in maintenance management or technical support (e.g., CMRP, ITIL) is an asset.</li></ul>Job Type: Temporary Contract length: 1 monthPay: AED1,500.00 - AED2,000.00 per month

Helpdesk Operator

Brush and Blush Beauty Parlour

We are looking for Emirati Nationality Front Desk Receptionist to join our team.Job Title: Front Desk ReceptionistUAE Nationality only Location: Abu DhabiEmployment Type: Full-TimeResponsibilities:<ul><li>Welcome and assist clients professionally</li><li>Anser and direct phone calls</li><li>Manage front desk operations and appointments.</li><li>Handle basic admin tasks (filing,scheduling)</li></ul>Requirements:<ul><li>UAE Nationals (Family Book required)</li><li>Good communication skills (Arabic and English preffered)</li><li>Basic Computer skills</li><li>Friendly, professional appearance and attitude.</li></ul>Benefits:<ul><li>Competititve Salary</li><li>Nafis Support</li><li>Training and career development.</li></ul>Interested UAE Nationality may send their CV or send at whattsapp 0505995546Job Types: Full-time, Permanent, ContractPay: From AED5,000.00 per monthWork Location: In person

Front Desk Receptionist

Explore 309+ Help desk coordinator in Abu Dhabi this May. Find roles across top companies and apply now to boost your career.