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help desk engineer

Spectrum Solution W.L L

Job Title: Help Desk Engineer &ndash; Arabic Speakers Only (Qatar)Location: Qatar (Local candidates only) + Valid QID mandatory Language Requirement: Arabic (Mandatory) + EnglishJob SummaryWe are hiring a Help Desk Engineer to provide first and second-level technical support for IT systems, users, and infrastructure. The ideal candidate must be locally available in Qatar and fluent in Arabic.Key Responsibilities<ul><li>Provide 1st and 2nd level technical support via email, phone, and ticketing system</li><li>Handle incidents and service requests related to systems, network, and hardware</li><li>Log, track, and resolve tickets using tools like BMC Remedy</li><li>Troubleshoot issues related to desktops, laptops, printers, and network</li><li>Escalate unresolved issues and follow up until closure</li><li>Perform root cause analysis for recurring issues</li><li>Provide remote support when required</li><li>Ensure all tickets are resolved within defined SLAs</li><li>Maintain proper documentation and update CMDB</li><li>Support system updates, patches, and maintenance activities</li><li>Assist users with guidance and basic training</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in IT or related field</li><li>Experience in Help Desk / IT Support role</li><li>Knowledge of ticketing tools (BMC Remedy preferred)</li><li>Strong troubleshooting and communication skills</li><li>Ability to work in a fast-paced environment</li></ul>Important NoteOnly locally available candidates in Qatar Arabic language proficiency is mandatoryWork Location: In person

Help Desk Engineer

BPO PLUS

<ul><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li></ul>Pay: QAR9,400.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arab Solutions

<div>
 
 Job Title: Help Desk Engineer
 
 
 Role Summary
 
 
 
 Provide first and second-level technical support to end users, ensuring timely resolution of incidents and service requests while maintaining system performance and user satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle support requests via ticketing system (e.g., BMC Remedy), email, and phone
 </li>
 <li>
 Provide L1 &amp; L2 support for internet, network, hardware, and user-related issues
 </li>
 <li>
 Troubleshoot incidents and provide temporary or permanent solutions
 </li>
 <li>
 Perform root cause analysis for recurring or major issues
 </li>
 <li>
 Escalate and track tickets to resolution with relevant teams
 </li>
 <li>
 Support desktops, laptops, printers, MFPs, and related devices
 </li>
 <li>
 Deliver remote technical support when required
 </li>
 <li>
 Ensure SLA compliance for response and resolution times
 </li>
 <li>
 Document incidents, update CMDB, and maintain records
 </li>
 <li>
 Assist with system updates, patches, and maintenance activities
 </li>
 <li>
 Coordinate with teams on security incidents and technical issues
 </li>
 <li>
 Provide user guidance, training, and prepare reports
 </li>
 <li>
 Manage and move IT equipment, ensuring security and functionality
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in IT Help Desk / Technical Support
 </li>
 <li>
 Experience with ticketing tools (BMC Remedy preferred)
 </li>
 <li>
 Strong troubleshooting skills (hardware, network, and applications)
 </li>
 <li>
 Knowledge of ITIL processes and SLA management
 </li>
 <li>
 Good communication and problem-solving skills
 
 
 </li>
 </ul>
 Skills: it equipment,hardware,bmc remedy,mfps,sla management,security incidents,cmdb,maintenance activities,technical support,sla,applications,network,itil,technical issues,it help desk
</div>

Help Desk Engineer Role Summary

Fanxing Technologies & Solutions W.L.L.

Job Description: IT TechnicianJob TitleIT Technician (also known as Help Desk Technician, Desktop Support Specialist, or Computer Support Specialist)OverviewAn IT Technician is the primary point of contact for technical troubleshooting within an organization. The primary responsibility is to install, maintain, and repair hardware, software, and network systems to ensure end-users have stable, secure, and efficient access to technology. This role requires a blend of technical expertise, problem-solving skills, and strong customer service orientation.Key Responsibilities1. Technical Support &amp; Troubleshooting<ul><li>Serve as the first point of contact for employees seeking technical assistance (in-person, via phone, or ticketing system).</li><li>Diagnose and resolve hardware, software, and network issues (e.g., login failures, application crashes, slow performance).</li><li>Escalate complex issues (e.g., server outages, advanced security threats) to senior engineers or third-party vendors.</li><li>Manage and prioritize a ticket queue using an IT Service Management (ITSM) tool.</li></ul>2. Hardware Setup &amp; Maintenance<ul><li>Configure, deploy, and maintain end-user devices: laptops, desktops, monitors, printers, scanners, and mobile devices (smartphones/tablets).</li><li>Perform hardware upgrades (RAM, SSDs) and component replacements.</li><li>Manage inventory of IT assets (tracking hardware lifecycles, serial numbers, and warranty status).</li></ul>3. Software &amp; Systems Management<ul><li>Install, configure, and update operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, industry-specific software).</li><li>Manage user accounts and permissions in Active Directory (AD) or Azure AD.</li><li>Assist with basic scripting (PowerShell, Bash) for automation of routine tasks.</li></ul>4. Network Support<ul><li>Troubleshoot connectivity issues (Wi-Fi, VPN, LAN).</li><li>Assist with basic network infrastructure tasks: patching network ports, configuring routers/switches, and managing VoIP phones.</li></ul>5. Security &amp; Compliance<ul><li>Enforce security protocols (password policies, MFA enforcement).</li><li>Assist with antivirus management and data backup verification.</li><li>Ensure compliance with company policies (e.g., GDPR, HIPAA, or internal data security standards).</li></ul>6. Onboarding &amp; Offboarding<ul><li>Prepare hardware and accounts for new hires (account creation, device imaging).</li><li>Decommission user accounts and retrieve equipment upon employee departure.</li></ul>Required Skills &amp; QualificationsEducation &amp; Experience<ul><li>Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience.</li><li>1&ndash;3 years of experience in a help desk or desktop support role (internships may count).</li></ul>Technical Competencies<ul><li>Operating Systems: Proficiency in Windows 10/11; working knowledge of macOS and Linux.</li><li>Microsoft Ecosystem: Experience with Microsoft 365 Admin Center, Exchange, and Teams.</li><li>Directory Services: Active Directory (user creation, group policies) and Entra ID (formerly Azure AD).</li><li>Hardware: Familiarity with Dell, HP, or Lenovo hardware; ability to perform physical repairs.</li><li>Networking: Understanding of TCP/IP, DNS, DHCP, and basic VLAN concepts.</li><li>Ticketing Systems: Experience with tools like Jira, ServiceNow, Zendesk, or Freshservice.</li></ul>Soft Skills<ul><li>Customer Service: Patience and clarity when explaining technical solutions to non-technical users.</li><li>Problem Solving: Ability to think logically under pressure during system outages.</li><li>Communication: Clear written and verbal documentation (creating how-to guides, documenting solutions).</li><li>Organization: Ability to manage multiple open tickets simultaneously.</li></ul>Job Types: Full-time, Part-timePay: QAR40,000.00 - QAR60,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Technician

BlueCat AI

About BlueCat AIBlueCat AI is a Doha-based EdTech startup building an AI literacy platform for children. Our product includes a companion robot that helps children learn to think critically about AI. We're looking for an engineer to lead the robotics integration for our first hardware product.The RoleWe're hiring a Robotics Integration Engineer to own the development of our educational companion robot. In Phase 1, you'll evaluate and customize existing social robots from manufacturers. In Phase 2 (2027), you'll help design custom hardware.This is a unique opportunity to build a child-friendly robot from the ground up &mdash; not just write code, but shape the entire product experience.What You'll DoPhase 1 (Next 6 Months):<ul><li>Research and evaluate existing social/educational robots (Misty, Kebbi, NAO, etc.)</li><li>Recommend platform selection based on customization potential, SDK, cost</li><li>Integrate BlueCat AI personality and dialogue system into robot</li><li>Implement voice interaction (Arabic + English TTS/STT)</li><li>Develop expressions, animations, and child-friendly interactions</li><li>Work with manufacturer on customization (shell design, branding)</li><li>Deliver working prototype within 3&ndash;4 months</li></ul>Phase 2 (2027):<ul><li>Contribute to custom robot hardware design specifications</li><li>Work with industrial designers and manufacturers</li><li>Lead firmware and embedded systems development</li></ul>RequirementsMust Have:<ul><li>3&ndash;6 years experience in robotics, embedded systems, or mechatronics</li><li>Hands-on experience with robot SDKs or platforms</li><li>Programming skills: Python, C/C++</li><li>Experience integrating AI/ML components or AI models (e.g speech, vision, NLP)</li><li>Understanding of hardware-software interfaces</li><li>Based in Doha</li></ul>Nice to Have:<ul><li>Experience with social robots or educational robotics</li><li>ROS (Robot Operating System) knowledge</li><li>Experience with child-safety standards for hardware</li><li>Background in product development (not just R&amp;D)</li><li>Knowledge of robot manufacturers and supply chain</li><li>Arabic and English language skills (plus)</li></ul>What We Offer<ul><li>Competitive salary (commensurate with experience)</li><li>Opportunity to build a robot product from scratch</li><li>Work on cutting-edge AI + robotics for children</li><li>Small team with high ownership and impact</li><li>Path to lead hardware development in Phase 2</li><li>Mission-driven work in the EdTech space</li></ul>Work Location: In person

Robotics Integration Engineer — BlueCat AI

Evergreen Organics Cafe

Job Summary: We are looking for a versatile and professional Facial Therapist who can also handle receptionist duties. The ideal candidate should be skilled in facial treatments while ensuring smooth front desk operations and excellent client service.Key Responsibilities:<ul><li>Perform facial treatments such as deep cleansing, anti-aging, lifting, and hydration</li><li>Assess client skin needs and recommend appropriate treatments</li><li>Provide professional massage therapy as part of services</li><li>Manage appointments, bookings, and client records</li><li>Handle front desk responsibilities including greeting clients and answering inquiries</li><li>Maintain cleanliness and hygiene of treatment and reception areas</li><li>Ensure a high standard of customer service and professional presentation</li></ul>Requirements:<ul><li>Proven experience as a Facial Therapist</li><li>Knowledge of skincare and facial techniques</li><li>Experience in handling bookings and front desk tasks</li><li>Strong communication and interpersonal skills</li><li>Professional appearance and customer-focused attitude</li><li>Ability to multitask and work in a fast-paced environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you join immediately?</li><li>How much is your salary expectation?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>facial therapist: 1 year (Preferred)</li><li>receptionist: 1 year (Preferred)</li></ul>License/Certification:<ul><li>QID (Preferred)</li><li>facial therapist certificate/ training (Preferred)</li></ul>Work Location: In person

Facial Therapist

Ulster University Qatar

Kitchen and Laundry Equipment (KLE) TechnicianJob PurposePerforms repairs and maintenance of kitchen and laundry equipment to ensure that they are in good working condition.Key Relationships&middot; Help Desk&middot; FM Manager and Supervisor&middot; Building Supervisor&middot; Technicians&middot; Client / Tenant&middot; Any other individuals/departments within the company required to support the site contract.External:&middot; Management of the Subcontractors/Suppliers operating on behalf of Mirage PFM as required.Accountabilities&middot; To ensure that kitchen and laundry equipment are in good working condition&middot; To perform repairs and replacement of kitchen, laundry appliances and other electronic devices (i.e. TVs, etc.).&middot; To recommend to the FM Supervisor if the equipment is beyond repair and needs replacement or repair.Duties and Responsibilities&middot; Perform kitchen and laundry appliances repairs and maintenance.&middot; Ensure that small equipment and appliances are serviced/cleaned regularly and in good condition.&middot; Ensure that equipment serves its useful life and extend lifecycle where possible on spare-parts availability.&middot; Respond to client complaints / requests promptly and courteously and resolve any faults at the shortest possible time.&middot; Attend to the commissioning of new kitchen and laundry equipment installations if required.&middot; Any other duties / responsibilities as assigned time to time based on business requirements.Skills&middot; Knowledge and ability to repair appliances and electronic devices.&middot; Thorough knowledge of related field.&middot; Effective communication skills.&middot; Ability to read technical drawings, and to know commissioning procedures.Language:&middot; EnglishEducation &amp; Qualifications&middot; Diploma in Electrical, Electronic or Maintenance EngineeringExperience&middot; Minimum of 2 years&rsquo; experience in appliances maintenanceJob Types: Full-time, PermanentExperience:<ul><li>Kitchen/ Laundry appliances maintenance: 2 years (Required)</li></ul>Work Location: In person

KLE (Kitchen & Laundry Equipment) Technician

Explore 443+ Help desk engineer in Mesaieed this April. Find roles across top companies and apply now to boost your career.

443 help desk engineer jobs In Mesaieed

Help Desk Engineer

Help Desk Engineer

Help Desk Engineer Role Summary

IT Technician

Robotics Integration Engineer — BlueCat AI

Facial Therapist

KLE (Kitchen & Laundry Equipment) Technician