customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

it support engineer

sr. service desk specialist Jobs in Karachi

sr. service desk specialist

help desk specialist

Inbox Business Technologies

<div><p>Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Administer, configure, and troubleshoot <b>Active Directory</b> environments.
</li><li>Manage and support <b>Office 365</b> including user accounts, security settings, and cloud service configurations.
</li><li>Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
</li><li>Monitor, maintain, and troubleshoot <b>Microsoft applications</b> such as Teams, Outlook, and related tools.
</li><li>Utilize advanced <b>Excel</b> skills for reporting, tracking, and data management.
</li><li>Support and manage <b>ManageEngine</b> tools (added advantage).
</li><li>Ensure timely incident response and maintain high service quality in a fast-paced environment.
</li><li>Collaborate with internal teams to ensure smooth operations and user satisfaction.
</li><li>Document processes, maintain logs, and ensure compliance with service standards.
</li></ul><p><b>Requirements</b></p><p></p><ul>
<li><ul><li>
Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
</li></ul></li><li><ul><li>2<b>&ndash;3 years</b> of hands-on experience in Service Desk / IT Support roles.
</li><li>Strong background in enterprise IT environments.
</li></ul></li><li><ul><li>Proven experience in <b>Active Directory</b> administration, maintenance, and troubleshooting.
</li><li>Strong proficiency in <b>Office 365</b> administration, including user management and security configurations.
</li><li>Advanced <b>Microsoft Excel</b> skills (reporting, formulas, analysis).
</li><li>Experience with <b>ManageEngine</b> products (added advantage).
</li><li>In-depth understanding of <b>IT hardware</b>, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
</li></ul></li><li><ul><li>Strong analytical and problem-solving skills.
</li><li>Ability to take prompt action and make sound decisions in a fast-paced environment.
</li><li>Excellent communication, stakeholder management, and customer service skills.</li></ul></li></ul></div><p></p>

Sr. Service Desk Specialist

<div>
 Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Administer, configure, and troubleshoot Active Directory environments.
  </li>
  <li>
   Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
  </li>
  <li>
   Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
  </li>
  <li>
   Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
  </li>
  <li>
   Utilize advanced Excel skills for reporting, tracking, and data management.
  </li>
  <li>
   Support and manage ManageEngine tools (added advantage).
  </li>
  <li>
   Ensure timely incident response and maintain high service quality in a fast-paced environment.
  </li>
  <li>
   Collaborate with internal teams to ensure smooth operations and user satisfaction.
  </li>
  <li>
   Document processes, maintain logs, and ensure compliance with service standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, IT, or a related field.
  </li>
  <li>
   2-3 years of hands-on experience in Service Desk / IT Support roles.
  </li>
  <li>
   Strong background in enterprise IT environments.
  </li>
  <li>
   Proven experience in Active Directory administration, maintenance, and troubleshooting.
  </li>
  <li>
   Strong proficiency in Office 365 administration, including user management and security configurations.
  </li>
  <li>
   Advanced Microsoft Excel skills (reporting, formulas, analysis).
  </li>
  <li>
   Experience with ManageEngine products (added advantage).
  </li>
  <li>
   In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Ability to take prompt action and make sound decisions in a fast-paced environment.
  </li>
  <li>
   Excellent communication, stakeholder management, and customer service skills.
  </li>
 </ul>
</div>


ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Job Specifications
 <br/>
 <br/>
 <ul>
  <li>
   O Levels/Intermediate or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why should you join us?
  <br/>
  <br/>
 </strong>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 <br/>
 <br/>
 <ul>
  <li>
   Critical Thinking
  </li>
  <li>
   Time Management
  </li>
  <li>
   Specialist Focus
  </li>
  <li>
   Organizing
  </li>
  <li>
   Priority Setting
  </li>
  <li>
   Problem Solving
  </li>
  <li>
   Professional Composure
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  What You Can Expect After Applying?
  <br/>
  <br/>
 </strong>
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
  </li>
  <li>
   Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
  </li>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  </li>
  <li>
   Maintain swift responses to customers through phone call
  </li>
  <li>
   Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
  </li>
  <li>
   Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
  </li>
  <li>
   Stay up to date by researching similar product symptoms to provide accurate solutions
  </li>
  <li>
   Ensure compliance with all company policies, procedures, and practices
  </li>
 </ul>
</div>


Customer Services Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour:</div><div></div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div></div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div></div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Position Overview</div><div>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div></div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><ul><li>Answering general support queries from our hotel clients over phone and email</li><li>Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li><li>Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li><li>Providing internal support for sales, account management and online marketing functions within the company</li><li>Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul><div>
Technical Support &amp; Issue Resolution</div><ul><li>Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li><li>Conduct research and analysis within internal data platforms to support problem-solving.</li><li>Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul><div></div><div>
Internal Collaboration</div><ul><li>Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Spanish)

Swich

<p>We are hiring a resource for Customer Support + Monitoring, responsible for ensuring smooth operations and effective communication between teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor system alerts and escalate issues promptly</li><li>Handle customer queries (calls, emails, chat)</li><li>Maintain logs of incidents and resolutions</li><li>Coordinate with technical teams for timely issue resolution</li><li>Manage multiple tasks under pressure</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year experience</li><li>Strong English &amp; Urdu communication skills</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Support or Monitoring: 1 year (Required)</li></ul><p>Work Location: In person</p>

Tech Support Officer

DM Clinical Research

<div><p>The <b>IT Support Specialist I</b> is to provide help to level one issue, as well as knowledge on technology to train staff.<br>
You will also be responsible for assisting and providing support for technical issues.<br>
<br>
<b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul><p><b><br>
KNOWLEDGE &amp; EXPERIENCE</b><br>
<br>
<b>Education:</b></p><ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul><p><b><br>
Experience:</b></p><ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul><p><b><br>
Credentials:</b></p><ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul><p><b><br>
Knowledge and Skills:</b></p><ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div><p></p>

IT Support Specialist I

Global Connect Synergy

<p><b>PRIMARY RESPONSIBILITIES</b></p><ul><li>Respond to requests for technical assistance via phone, and electronically through email;</li><li>Proactively identify, diagnose, analyze and troubleshoot issues;</li><li>Diagnose and resolve technical hardware and software issues;</li><li>Follow standard help desk procedures;</li><li>Log interactions and administer help desk software;</li><li>Establish and maintain service levels;</li><li>Perform basic troubleshooting, monitor network implementations, and manage network device alarms;</li><li>Provide regular status reports on tasks accomplished and ongoing issues;</li><li>Maintain and support the communications network server software and hardware.</li></ul><p><b>EDUCATION AND WORK EXPERIENCE</b></p><ul><li>Bachelor's degree or equivalent in Computer Science or Engineering</li><li>1-2 years&rsquo; relevant work experience</li></ul><p><b>KNOWLEDGE &amp; SKILLS REQUIRED</b></p><p>1. Strong concepts of IP routing &amp; network designing;</p><p>2. Good troubleshooting and critical thinking skills to resolve complex problems;</p><p>3. Knowledge of wireless access controllers and access points;</p><p>4. Intermediate knowledge of network systems design principles and standards;</p><p>5. Knowledge of Cisco, Juniper or Huawei equipment and technologies;</p><p>6. Ability to work in teams and independently with candid professional attitude and excellent analytical skills;</p><p>7. Good written and verbal communication skills;</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Jr. Network Support Engineer

Explore 507+ Help desk specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

507 help desk specialist jobs IN Karachi

Sr. Service Desk Specialist

Sr. Service Desk Specialist

Customer Services Specialist

Global Client Support Specialist (Spanish)

Tech Support Officer

IT Support Specialist I

Jr. Network Support Engineer