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help desk technical support (arabic speaker & english speaker) Jobs in Doha

help desk technical support (arabic speaker & english speaker)

help desk technician

Qatar Multitech Trading and Contracting W.L.L 

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.Key Responsibilities<ul><li>Monitor network operations, alarms, and system performance on a 24x7 basis.</li><li>Provide first-level support and troubleshooting for telecom and IT-related incidents.</li><li>Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.</li><li>Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.</li><li>Perform routine checks, preventive maintenance, and health monitoring of telecom systems.</li><li>Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.</li><li>Coordinate with field technicians and vendors for on-site support and repairs.</li><li>Follow standard operating procedures (SOPs) and service-level agreements (SLAs).</li><li>Support planned maintenance, upgrades, and testing activities.</li><li>Ensure compliance with safety, security, and company policies.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree or diploma in Telecommunications, Computer Science, IT, or related field.</li><li>1&ndash;3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).</li><li>Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.</li><li>Familiarity with ticketing/help desk software and escalation processes.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work under pressure in a 24/7 environment (shift work required).</li><li>Good communication and interpersonal skills.</li></ul>Job Type: Full-timePay: From QAR2,000.00 per month

Telecom Help Desk Agent

Darwish Interserve WLL

Help Desk Job Duties<ul><li>Responding to queries via chat, email, or phone</li><li>Training other staff members on troubleshooting and diagnosing problems</li><li>Writing, editing, and revising training manuals for new and updated software and hardware</li><li>Providing technical assistance for questions and problems</li><li>Resolving problems with networks and other computer systems</li><li>Diagnosing system errors and other issues</li><li>Following up with customers to ensure full resolution of issues</li><li>Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods</li><li>Running reports to analyze common complaints and problems</li><li>Installing or changing software to fix issues</li><li>Remotely accessing hardware or software for clients to make changes and fix problems</li></ul>Education, Qualifications and Experience<ul><li>University Bachelors degree preferred</li><li>working knowledge of fundamental operations of relevant software, hardware and other equipment</li><li>experience researching, analyzing and interpreting automated system problems</li><li>knowledge of relevant call tracking applications</li><li>knowledge and experience of CAFM preferred</li><li>related experience and training in troubleshooting and providing help desk support</li></ul>Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>What is your total years of professional experience?</li><li>Do you have minimum 3 years for experience in CAFM ?</li><li>Do you hold a Bachelor&rsquo;s, Master&rsquo;s, or Diploma degree?</li><li>Are you fluent in Arabic (written and spoken)?</li><li>What is your notice period ?</li><li>What is your current salary ?</li><li>What is your expected salary ?</li></ul>

CAFM Operator (Arabic)

Key Responsibilities<ul><li>Ticket Management: Oversee the help desk ticketing system, ensuring all incoming service requests and issues are documented, prioritized, and assigned to the appropriate technicians for resolution.</li><li>User Support: Provide first-level technical assistance and guidance to users experiencing problems with telecom services, such as phone systems, network connectivity, or cellular devices.</li><li>Troubleshooting &amp; Resolution: Perform initial analysis and troubleshooting of technical problems, offering solutions to users directly when possible or escalating more complex issues to specialized technicians.</li><li>Communication: Act as a liaison between users and technical staff, maintaining clear communication with customers regarding the status and resolution of their requests.</li><li>Monitoring &amp; Reporting: Monitor the progress of ongoing issues, ensure follow-up on resolutions, and track key performance indicators to ensure that service level agreements (SLAs) are met.</li><li>Documentation: Develop and maintain internal and external support documentation, standard operating procedures, and knowledge bases to improve efficiency and user self-sufficiency.</li><li>Coordination: Coordinate efforts during service outages or planned changes, including mass communications about the cause and duration of occurrences.</li></ul>Essential Skills &amp; Qualifications<ul><li>Technical Aptitude: Strong understanding of telecom services, network issues, and common hardware/software problems.</li><li>Communication: Strong written and verbal communication skills to effectively interact with users and internal teams.</li><li>Organizational Skills: Ability to prioritize tasks, manage a workload efficiently, and maintain a systematic approach to problem-solving.</li></ul>Job Type: Full-timePay: From QAR2,000.00 per month

Help Desk Coordinator

Doha driving academy

We're looking for a motivated and customer-focused IT Support professional to join our team. This role involves providing technical help and support to end-users throughout the organization, ensuring smooth operation of all IT systems and hardware.Job Type: Full-timePay: QAR2,000.00 - QAR4,000.00 per month

IT Support Specialist

Click Solutions

IT SUPPORTWe are seeking a skilled IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support .The IT Support Specialist will diagnose and resolve hardware and software issues, assist with the implementation of IT solutions, and contribute to the overall efficiency and effectiveness of our organization's technology environmentResponsibilities :Installation, configuration of software and hardware ( L1 &amp; L2)Manage Network service and technology toolsSet up accounts and work station( active directory and PMS)Monitoring performance and maintain systems according to the requirementRequirements :Relevant certifications (e.g., Microsoft Certified IT Professional,ITIL,MCSA &amp; CCNA) are a plus.Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field is preferred.Minimum 2-3 years experience in IT Support Specialist fieldExcellent communication and interpersonal skills.The candidate should have a NOC applicableKnowledge about security /data back-upJob Types: Full-time, PermanentJob Type: Full-timePay: Up to QAR3,000.00 per month

IT SUPPORT

Facilities Management and Maintenance (FMM)

Job Title: HVAC Technician MAIN PURPOSE : The main role of the Technician is to perform preventive and corrective maintenance of HVAC assets, to help and support his team and to support the improvement efforts in the department to increase the performance. Furthermore, to report any fault on the equipment to the Engineer, TO, STO.ACCOUNTABILITIES:<ul><li>Do the PPM assigned correctly and on time.</li><li>Perform corrective tasks and complete on time.</li><li>Knowledgeable on troubleshooting of HVAC systems, AHU, CHWP, VRV, FCU, VAV, CRAC, EF etc.</li><li>Capable to identify and troubleshoot faults HVAC systems before it occurs.</li><li>Take care of the quality of their work.</li><li>Knowledgeable on the HVAC test and maintenance tools and its proper use.</li><li>Assist subcontractor to perform the work assigned to them.</li><li>Report defects, issues, breakdowns, damages, etc., to the Fault Reporting Center or Engineer, TO, STO.</li><li>Follow the duty roster and maintenance schedules.</li><li>Basic knowledge to understand the wiring diagram.</li><li>Report any spare part requirements and availability.</li><li>Follow all instructions as given by the TO, STO, Engineers.</li><li>Take care of the tools, test tools and equipment.</li><li>Performs other related duties as assigned.</li></ul>QUALIFICATIONS, EXPERIENCE &amp; SKILLS: Essential:<ul><li>Certificate of Technical Education for technicians or equivalent.</li><li>5-year experience in compatible function and facility.</li></ul>Preferred:Regulations (e.g., OSHA, MSDS, NFPA, BS).<ul><li>Problem solving skills.</li><li>Ability to work to tight deadlines and within constraints.</li><li>Be capable of establishing work priorities.</li><li>Can work with less supervision and under pressure.</li></ul>Send your CV: msjazmin@fmm.qa or sent WhatsApp: 77638997 Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have VRV (Variable Refrigerant Volume) experience??</li></ul>

HVAC Technician

Barbaricum

<div><div>Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.</div> 

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<div>We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems.</div>
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<div>This position is rotational and follows a 90/90 schedule.</div>
</div><div><h3 class="jobSectionHeader">Core Responsibilities</h3>
<ul><li><ul><li>Provide desk-side training to analysts</li>
<li>Train analysts/operators in a classroom setting</li>
<li>Ability to build initial dashboard products and assist users with building questions</li>
<li>Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues</li>
<li>Provide feedback to the Palantir engineering team about product</li>
<li>Proactively develop relationships with users at customer site and make suggestions to Palantir team on use cases to pursue</li>
</ul></li></ul></div><div><h3 class="jobSectionHeader">What We Value</h3>
<ul><li><ul><li>Experience fusing intelligence capabilities in support of operations</li>
<li>Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration</li>
<li>Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus</li>
<li>Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong knowledge of Excel</li>
<li>Military/Special Operation/Law Enforcement experience is a plus</li>
</ul></li></ul></div><div><div><h3 class="jobSectionHeader">Requirements</h3>
<ul><li><ul><li>Willingness for 90 day deployments OCONUS</li>
<li>(As required by U.S. Government contract) U.S. citizenship</li>
<li>(As required by U.S. Government contract) TS/SCI clearance eligibility</li></ul></li></ul> 
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</div><div>EEO Commitment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.</div></div>

Intelligence Operations Integrator (OCONUS)

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