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help desk technician

Ibin Ajayan Trading Group

Job Title:Junior IT Support / Helpdesk TechnicianJob Summary:We are seeking a Junior IT Support / Helpdesk Technician with at least 1 year of experience in providing technical support. The ideal candidate will assist in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations.Key Responsibilities:<ul><li>Provide first-level technical support for desktops, laptops, printers, and other IT equipment.</li><li>Troubleshoot and resolve hardware, software, and basic network issues.</li><li>Install, configure, and maintain operating systems and applications.</li><li>Assist with user account management (password resets, access permissions).</li><li>Log and track support requests in the ticketing system.</li><li>Support IT inventory management and maintain documentation.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in an IT support or helpdesk role.</li><li>Basic knowledge of Windows OS, MS Office, and common IT hardware.</li><li>Familiarity with network basics (LAN/Wi-Fi, IP addressing).</li><li>Good problem-solving and communication skills.</li><li>Ability to work in a team-oriented environment.</li><li>Diploma or degree in IT, Computer Science, or related field (or equivalent experience).</li></ul>Preferred Skills (Nice to Have):<ul><li>Basic knowledge of Active Directory and Office 365.</li><li>Knowledge of remote support tools.</li><li>Basic understanding of IT security best practices.</li><li>Basic knowledge of networking and CCTV.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Required notice period / visa status?</li></ul>

Junior IT Support/Helpdesk Technician

Darwish Interserve WLL

Help Desk Job Duties<ul><li>Responding to queries via chat, email, or phone</li><li>Training other staff members on troubleshooting and diagnosing problems</li><li>Writing, editing, and revising training manuals for new and updated software and hardware</li><li>Providing technical assistance for questions and problems</li><li>Resolving problems with networks and other computer systems</li><li>Diagnosing system errors and other issues</li><li>Following up with customers to ensure full resolution of issues</li><li>Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods</li><li>Running reports to analyze common complaints and problems</li><li>Installing or changing software to fix issues</li><li>Remotely accessing hardware or software for clients to make changes and fix problems</li></ul>Education, Qualifications and Experience<ul><li>University Bachelors degree preferred</li><li>working knowledge of fundamental operations of relevant software, hardware and other equipment</li><li>experience researching, analyzing and interpreting automated system problems</li><li>knowledge of relevant call tracking applications</li><li>knowledge and experience of CAFM preferred</li><li>related experience and training in troubleshooting and providing help desk support</li></ul>Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>What is your total years of professional experience?</li><li>Do you have minimum 3 years for experience in CAFM ?</li><li>Do you hold a Bachelor&rsquo;s, Master&rsquo;s, or Diploma degree?</li><li>Are you fluent in Arabic (written and spoken)?</li><li>What is your notice period ?</li><li>What is your current salary ?</li><li>What is your expected salary ?</li></ul>

CAFM Operator (Arabic)

Wood PLC

<div>Remarkable people, trusted by clients to design and advance the world
Wood are actively seeking IT Desktop Coordinator who will be responsible for delivering day-to-day IT support for simple IT issues through our IT user support tool (ServiceNow). Support will be provided by telephone, email, and chat applications to provide a quick resolution of simple IT issues. Onsite support will also be provided to assist with technical solutions and offer guidance and support face-to-face with the aim of successful resolution and high levels of client satisfaction.
This is a long-term assignment based in Qatar</div>
 <div><ul><li>Diagnose and troubleshoot technical issues, including account setup, software issues, hardware, and network configuration &ndash; from hire to retire.
</li><li>Ask customers targeted questions to quickly understand the root of the problem.
</li><li>Track computer system issues through to resolution, within the agreed SLA.
</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue. Where the issue cannot be resolved then a scheduled desk visit or site visit when issues need hands-on troubleshooting.
</li><li>Properly escalate unresolved issues to appropriate internal teams.
</li><li>Provide prompt and accurate feedback to customers.
</li><li>Use the Knowledge Base or external resources to provide accurate technical solutions.
</li><li>Ensure all issues are properly logged with regular updates documented.
</li><li>Prioritize and manage several open issues at one time.
</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
</li><li>Document technical knowledge in the form of ticket notes and Knowledge Base entries.
</li><li>Walking customers through installing applications and computer peripherals.
</li><li>Image machines on arrival and on return, ensure that all returned stock has been reimaged.
</li><li>Use asset management solutions to ensure that all client PC assets are recorded and perform stock checks to provide accuracy of the data. Any assets to be disposed of should be done so following the correct procedures and the asset management solution updated to show this.
</li><li>Ensure that users are provided with the correct PC (fit for purpose) to perform their job role.
</li><li>Collaboration with other support teams to highlight trends, and ongoing issues and share knowledge.
</li><li>Keeping up with technology trends and updates and a willingness to learn new software and tools
</li></ul>What we can offer
<ul><li>Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors
</li><li>Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our busiess with employee networks committed to giving all employees a voice
</li><li>Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
</li><li>Life Insurance ; Provides payment of 2 x Base Salary (up to a maximum of QAR 1 million) upon death
</li><li>End of Service Gratuity ; In line with Qatar Labor Law, upon completion of 1 years&rsquo; service employees are eligible for an End of Service benefit of three weeks for every year of service.
</li><li>Medical Insurance : Ensures cover (up to a maximum of QAR 250,000 per person, per year) is available should you require treatment. Pre-existing and/or chronic conditions are covered up to QAR 10,000.
</li><li>Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.
</li><li>Professional Memberships; One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.
</li><li>Global connections : join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li></ul></div>
 <div>What makes you remarkable?
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Qualifications: Proven experience in IT Desktop Support
<div>Knowledge, skills, and experience:
 
<ul><li>Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
</li><li>Hands-on experience with Windows OS, mobile devices, peripherals, Intune, and SCCM deployment methods as well as excellent proven troubleshooting skills.
</li><li>Working knowledge of office automation products and computer peripherals, like printers and scanners
</li><li>Knowledge of network security practices and anti-virus programs
</li><li>Ability to perform remote troubleshooting and provide clear instructions.
</li><li>Ability to provide step-by-step technical help, both written and verbal
</li><li>Excellent problem-solving and multitasking skills
</li></ul></div><div>Personal attributes:
 
<ul><li>Effective communication, both verbally and in writing
</li><li>Strong problem-solving ability.
</li><li>Customer-oriented attitude
</li><li>Ability to handle frustrated or stressed users with empathy.</li></ul></div></div>

IT Desktop Coordinator

Wood

<div>
 
 Job Description
 
 
 
 
 Remarkable people, trusted by clients to design and advance the world
 
 
 
 Wood are actively seeking IT Desktop Coordinator who will be responsible for delivering day-to-day IT support for simple IT issues through our IT user support tool (ServiceNow). Support will be provided by telephone, email, and chat applications to provide a quick resolution of simple IT issues. Onsite support will also be provided to assist with technical solutions and offer guidance and support face-to-face with the aim of successful resolution and high levels of client satisfaction.
 
 
 This is a long-term assignment based in Qatar
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Diagnose and troubleshoot technical issues, including account setup, software issues, hardware, and network configuration &ndash; from hire to retire.
 </li>
 <li>
 Ask customers targeted questions to quickly understand the root of the problem.
 </li>
 <li>
 Track computer system issues through to resolution, within the agreed SLA.
 </li>
 <li>
 Talk clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue. Where the issue cannot be resolved then a scheduled desk visit or site visit when issues need hands-on troubleshooting.
 </li>
 <li>
 Properly escalate unresolved issues to appropriate internal teams.
 </li>
 <li>
 Provide prompt and accurate feedback to customers.
 </li>
 <li>
 Use the Knowledge Base or external resources to provide accurate technical solutions.
 </li>
 <li>
 Ensure all issues are properly logged with regular updates documented.
 </li>
 <li>
 Prioritize and manage several open issues at one time.
 </li>
 <li>
 Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
 </li>
 <li>
 Document technical knowledge in the form of ticket notes and Knowledge Base entries.
 </li>
 <li>
 Walking customers through installing applications and computer peripherals.
 </li>
 <li>
 Image machines on arrival and on return, ensure that all returned stock has been reimaged.
 </li>
 <li>
 Use asset management solutions to ensure that all client PC assets are recorded and perform stock checks to provide accuracy of the data. Any assets to be disposed of should be done so following the correct procedures and the asset management solution updated to show this.
 </li>
 <li>
 Ensure that users are provided with the correct PC (fit for purpose) to perform their job role.
 </li>
 <li>
 Collaboration with other support teams to highlight trends, and ongoing issues and share knowledge.
 </li>
 <li>
 Keeping up with technology trends and updates and a willingness to learn new software and tools
 
 
 </li>
 </ul>
 
 What We Can Offer
 
 
 
 <ul>
 <li>
 Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors
 </li>
 <li>
 Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our busiess with employee networks committed to giving all employees a voice
 </li>
 <li>
 Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
 </li>
 <li>
 Life Insurance; Provides payment of 2 x Base Salary (up to a maximum of QAR 1 million) upon death
 </li>
 <li>
 End of Service Gratuity; In line with Qatar Labor Law, upon completion of 1 years&rsquo; service employees are eligible for an End of Service benefit of three weeks for every year of service.
 </li>
 <li>
 Medical Insurance: Ensures cover (up to a maximum of QAR 250,000 per person, per year) is available should you require treatment. Pre-existing and/or chronic conditions are covered up to QAR 10,000.
 </li>
 <li>
 Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.
 </li>
 <li>
 Professional Memberships; One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.
 </li>
 <li>
 Global connections: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What makes you remarkable?
 
 
 
 At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
 
 
 
 Qualifications:
 
 Proven experience in IT Desktop Support
 
 
 
 Knowledge, Skills, And Experience
 
 
 
 <ul>
 <li>
 Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
 </li>
 <li>
 Hands-on experience with Windows OS, mobile devices, peripherals, Intune, and SCCM deployment methods as well as excellent proven troubleshooting skills.
 </li>
 <li>
 Working knowledge of office automation products and computer peripherals, like printers and scanners
 </li>
 <li>
 Knowledge of network security practices and anti-virus programs
 </li>
 <li>
 Ability to perform remote troubleshooting and provide clear instructions.
 </li>
 <li>
 Ability to provide step-by-step technical help, both written and verbal
 </li>
 <li>
 Excellent problem-solving and multitasking skills
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Effective communication, both verbally and in writing
 </li>
 <li>
 Strong problem-solving ability.
 </li>
 <li>
 Customer-oriented attitude
 </li>
 <li>
 Ability to handle frustrated or stressed users with empathy.
 </li>
 </ul>
</div>

Al Jazeera Trident

Supporting, maintaining, and troubleshooting the technology within retail store locations. Responsibilities include managing in-store IT equipment, resolving hardware and software issues, ensuring network connectivity, assisting store staff with technical problems, and potentially contributing to the deployment of new IT systems in the stores.Job Type: Full-timeEducation:<ul><li>Diploma (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>

Northwestern University

<div>
 
 Department:
 
 NUQ Info Technology
 
 
 
 Salary/Grade:
 
 ITS/75
 
 
 The User Support Specialist provides day-to-day support for technology services at Northwestern Qatar (NU-Q). The primary service areas supported by this support specialist are (1) Student, Faculty and Staff computer support; including operating system and application support. (2) NU-Qatar smart classroom support, (3) NU-Qatar teaching lab support, and (4) NU-Qatar application services support through support of the NU-Q approved applications. This support specialist also provides classroom support for videoconferencing and assists with personal videoconference services for NU-Qatar staff in concert with other Qatar IT staff.
 
 
 <ul>
 <li>
 Supports computing hardware and software applications for both the teaching and administrative needs of the NU-Q community. Applications include Microsoft Office Suite and Adobe Creative Suite. In addition, supports digital learning services for NU-Qatar faculty and students.
 </li>
 <li>
 Provides day-to-day support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation.
 </li>
 <li>
 Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment.
 </li>
 <li>
 Supports faculty and staff use of room-based and desktop-based videoconference technologies.
 </li>
 <li>
 Provides training and daily support for Northwestern&rsquo;s application services, including various Microsoft cloud services (ex: SharePoint), the learning management system, and other application services added to the NU-Q IT supported software catalogue.
 
 
 </li>
 </ul>
 
 Minimum Qualifications And Competencies
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, engineering, science, communication, journalism or in a related field.
 </li>
 <li>
 Minimum 3 years of computing support experience and minimum 2 years experience as a project manager of a technical computing effort.
 </li>
 <li>
 Experience in technology training in a university or corporate setting.
 </li>
 <li>
 Excellent writing and spoken communication skills.
 </li>
 <li>
 Demonstrated experience setting up, maintaining, and troubleshooting desktop and laptop computers in the latest Windows and Apple environments.
 </li>
 <li>
 Academic computing lab planning, operations, and server administration experience for MacOS environments.
 </li>
 <li>
 User and classroom support of H.323 videoconference technologies. User support of A/V technologies (projector and LCD display), A/V control system technologies, and videoconference rooms.
 </li>
 <li>
 Demonstrated experience in the use and support of academic learning management systems, such as Canvas
 </li>
 <li>
 Previous experience with technical support of faculty in an instructional environment.
 </li>
 <li>
 Ability to work collaboratively within a team environment, being willing to assist in other areas of IT as required.
 </li>
 <li>
 Demonstrated leadership in projects that are designed for distributed education, media production activities, or course management services.
 </li>
 <li>
 Must be able to safely lift and carry items weighing up to 15 kilograms as part of regular job duties. Reasonable accommodations or assistance may be made to enable incumbents to manipulate higher weight.
 
 
 </li>
 </ul>
 
 Preferred Qualifications and Competencies:
 
 :
 
 
 <ul>
 <li>
 Advanced degree preferred.
 </li>
 <li>
 CompTIA A+ or Apple Mac Repair Certification preferred.
 </li>
 <li>
 Experience in endpoint management software, such as JAMF or KACE.
 </li>
 <li>
 Experience in managing university computing labs.
 </li>
 <li>
 Experience in conducting faculty training workshops for instructional or publishing applications.
 </li>
 <li>
 Experience in conducting student training workshops for software applications.
 
 
 </li>
 </ul>
 The position&rsquo;s minimum starting salary is: $51,346. The offered salary will be determined by the applicant&rsquo;s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
 
 
 
 Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern&rsquo;s
 
 
 non-discrimination statement
 
 
 . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
 
 
 additional information on the accommodations process
 
 
 .
 
</div>

User Support Specialist Qatar

EFS FACILITIES SERVICES

IMMEDIATE JOINERS !!MANDATORY Multilingual ability (Arabic / Tagalog / Urdu) preferred.Receptionist cum Telephone Operator (Customer Help Desk)Location: (Doha] Industry: [Financial / Corporate / Services] Employment Type: Full-timeAbout the RoleWe are looking for a Receptionist cum Telephone Operator to join our Customer Help Desk team. The role requires excellent communication skills, a customer-first approach, and the ability to manage both front desk and telephone operations efficiently.Key Responsibilities<ul><li>Greet and assist visitors in a professional manner.</li><li>Answer, screen, and transfer calls promptly.</li><li>Provide general information and handle basic customer queries.</li><li>Maintain visitor logs, call records, and support administrative tasks.</li><li>Coordinate with internal staff to ensure smooth customer service.</li><li>Uphold confidentiality and organizational service standards.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years&rsquo; experience in reception/telephone operations or customer service.</li><li>Strong communication skills; proficiency in English is required.</li><li>MANDATORY Multilingual ability (Arabic / Tagalog / Urdu) preferred.</li><li>Professional grooming, interpersonal skills, and a positive attitude.</li><li>Self Visa or Husband Visa preferred.</li><li>Immediate joiners will be given priority.</li></ul>Job Types: Full-time, PermanentPay: QAR2,500.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>Can you Speak Arabic fluently ? </li><li>Are you able to join immediately?</li><li>Have you worked in reception and customer facing role before?</li></ul>

RECEPTIONIST CUM TELEPHONE OPERATOR: ARABIC, TAGALOG AND URDU SPEAKING

Explore 514+ Help desk technician in Doha this September. Find roles across top companies and apply now to boost your career.

514 help desk technician jobs IN Doha

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User Support Specialist Qatar

RECEPTIONIST CUM TELEPHONE OPERATOR: ARABIC, TAGALOG AND URDU SPEAKING