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Qatar Museum Authority

<div><div><div>Key Accountabilities:</div><div><div>
Role Purpose: The Senior Technical Support Technician provides technical expertise in setting up, supporting, and maintaining IT assets, including PCs, laptops, printers, other peripherals and software. This role is responsible for managing and attending to user calls, ensuring prompt issue resolution and a positive user experience. Expertise in resolving IT incidents, fulfilling service requests, and managing escalations is essential.

The role actively collaborates with vendors and cross-functional teams to enhance operational efficiency while maintaining up-to-date knowledge of IT trends. It also focuses on knowledge base development, continuous learning, and seamless coordination within the various teams in the IT department. Additionally, the Senior Technical Support Technician contributes to policy enhancements by sharing insights from support activities. A user-centric approach is central to this role, ensuring effective call management, proactive maintenance, and an optimized IT support experience.

Duties and Responsibilities:
<div>
<ul><li>Technical Support Operations
<ul><li>Resolves technical issues of varying complexities and performs maintenance activities related to PCs, laptops, printers, and other IT assets.</li>
<li>Collaborate with vendors for technical support escalations and coordinate with various teams in the IT department to ensure prompt issue resolution</li>
<li>Evaluate products and services for suitability and performance.</li>
<li>Accords top priority for VIP &amp; VVIP tickets to ensure a superior level of technical assistance.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge</li>
<li>Contributes to maintaining a culture of continuous improvement by sharing and encouraging innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Service Desk (Help Desk) Operations
<ul><li>Ensures the timely and effective resolution of IT incidents and service requests that are received through various communication channels, such as over phone (Call Management) and emails.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge.</li>
<li>Must diligently use the ticketing system to provide clear, accurate and complete description of the ticket, progress made, issues encountered, risks faced, and steps taken to achieve closure of the ticket.</li>
<li>Contributes to maintaining a culture of continuous improvement by learning and sharing innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Coordination and Collaboration
<ul><li>Facilitate seamless collaboration and information exchange with the various teams in the IT department, other departments, vendors, and other stakeholders.</li>
<li>Provide insights into incidents and service requests that will contribute to enhanced efficiencies of process, controls and projects.
</li></ul></li></ul></div>4. Practices Productive Use of Escalations: Escalates and thereby engages the management&rsquo;s or the vendor&rsquo;s technical expertise to address incidents and service requests, as required.

5. Technical Expertise
<ul>
<li>Have an awareness of current IT trends and technologies to provide effective guidance and support</li>
<li>Assist the team in troubleshooting technical issues and provide solutions.</li>
</ul>
6. Practice Necessary Escalations: Escalate, as required to ensure management intervention, and engage specialist IT teams (such as the IT Applications section and the IT Infrastructure and Network section) and vendors to ensure timely resolution of incidents and service requests.

7. Knowledge Base Development
<ul>
<li>Facilitate the development of an extensive knowledge base by sharing information and experiences gained during support activities.</li>
<li>Contributed to the continuous learning culture within the team and practices the use of knowledge base for informed decision-making.</li>
</ul>
8. Policy and Procedure Enhancement: Act as a catalyst for policy and procedure enhancement by sharing information and experiences gained during support activities.

9. User Experience and User Feedback
<ul><li>Practices a user-centric approach within the team to ensure positive and constructive interactions with users.
</li><li>Contributes to incorporating user feedback into Help Desk processes to enhance speed and quality of services.</li>
</ul></div></div></div><div><div>Qualifications/Requirements:</div><div><div>
TECHNICAL SKILLS

Must have 3 years or more than 3 years of experience in:
<div>
<ul><li>Proficiency in troubleshooting and supporting Windows and macOS operating systems.</li></ul>
<ul><li>Expertise in setting up, configuring, and maintaining PCs, laptops, printers, and peripherals.</li></ul>
<ul><li>L1 &amp; L2 support experience of Active Directory (AD), including user account management, group policies, and access control.</li></ul>
<ul><li>L1 &amp; L2 support experience of Office 365 administration, including user setup, email configuration, and license management.</li></ul>
<ul><li>L1 &amp; L2 support experience of Microsoft Exchange (on-premises or cloud-based).</li></ul>
<ul><li>L1 &amp; L2 support experience of backup and recovery procedures for user data and systems.</li></ul>
<ul><li>Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).</li></ul>
<ul><li>Ability to diagnose and resolve Wi-Fi and wired network connectivity issues.</li></ul>
<ul><li>Experience with remote desktop tools (e.g., RDP, AnyDesk, TeamViewer, Microsoft Remote Assistance).</li></ul>
<ul><li>Experience with ticketing systems for logging and tracking IT support requests.</li></ul>
<ul><li>Basic understanding of enterprise endpoint security and antivirus solutions.</li></ul>
</div>
Note: L1 Support (First Level Support): Focuses on basic troubleshooting, initial diagnosis, and user assistance. Responsibilities include password resets, account creation, access management, basic configuration changes, and guiding users through common issues. L1 support follows documented procedures and escalates more complex problems to L2.

L2 Support (Second Level Support): Involves advanced troubleshooting, system administration, and issue resolution beyond L1 capabilities. Responsibilities include analyzing logs, modifying system configurations, investigating security and performance issues, managing escalations, and coordinating with vendors when needed. L2 support handles more complex technical tasks that require deeper expertise.

HELPDESK &amp; USER SUPPORT SKILLS

Must have 5 years or more than 5 years of experience in:

1.Call Management
<ul>
<li>Demonstrate strong call management skills by effectively logging, prioritizing, and tracking all support requests, ensuring a timely and organized resolution process.</li>
<li>Accurately categorize and assess the urgency of each support request to determine the correct priority level, ensuring critical issues are addressed promptly.</li>
<li>Ensure clear documentation of all user interactions, requests, and resolutions within the ticketing system, providing a detailed audit trail for follow-up.</li>
<li>Proactively escalate complex or unresolved issues to the appropriate second-line support or technical teams, ensuring smooth handovers and timely resolution.</li>
<li>Maintain a professional and positive attitude while interacting with users, providing exceptional service and maintaining high user satisfaction levels.</li>
<li>Follow up with users to ensure issues are resolved to their satisfaction and to confirm the effectiveness of the solutions provided.</li>
<li>Use a systematic approach to troubleshoot and address issues, ensuring that no request is overlooked, and every support call is handled with the utmost attention to detail.</li>
<li>Strong call management skills, including logging, prioritizing, and escalating support requests.</li>
</ul>
2. Ability to provide first-line support for software applications, troubleshooting common issues.

3. Experience in guiding users through IT processes and troubleshooting steps.

4. Ability to train and educate users on best practices, security policies, and IT tools.

5. Excellent problem-solving skills with a focus on delivering a positive user experience.

6. Ability to handle multiple tasks efficiently and prioritize based on business needs.

7. Strong documentation skills for maintaining knowledge bases, FAQs, and support guides.

Candidates with the experience below will be given preference

1. Microsoft Office Proficiency:
<ul><li>Strong skills in Word, Excel, and PowerPoint for creating incident reports, status updates, and technical documentation.
</li><li>Ability to generate data-driven insights using Excel and develop clear, professional presentations.</li>
</ul>
2. Application Support Experience:
<ul>
<li>Experience in troubleshooting and supporting one or more of the following application types: enterprise applications such as ERP systems (SAP, Oracle ERP, Microsoft Dynamics 365), CRM, web applications, mobile applications, IT service management tools (ServiceNow, Zendesk, Jir, collaboration platforms (SharePoint, Teams, Slack), and business-critical applications (CRM, POS (point-of-sales), ticketing systems like Gantner RCX) etc.</li>
<li>Ability to coordinate with vendors for issue resolution and system updates is a plus.</li>
<li>Bachelor&rsquo;s Degree (or Diploma) in Information Technology or a related field. Note- Degree or Diploma is required to apply for this position.</li>
<li>Minimum 3 years or more than 3 years of experience in the areas in the section titled &lsquo;Necessary knowledge and skills to be able to do the job&rsquo;.</li></ul></div></div></div></div>

Senior Technical Support Technician

Venture Gulf Engineering W.L.L

To provides technical support for computer systems, networks, and hardware, often serving as the first point of contact for staff seeking technical help. This is typically an entry-level position that offers broad exposure to information technology tasks.Core responsibilities:<ul><li>Technical support: Provide first-line support to users for hardware, software, and network-related problems through a help desk or direct assistance.</li><li>Installation and configuration: Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>System maintenance: Monitor and maintain computer systems, including performing regular updates, patches, and security protocols.</li><li>User account management: Set up, manage, and administer user accounts, permissions, and security settings.</li><li>Troubleshooting: Diagnose and resolve technical issues to minimize downtime and ensure smooth operation.</li><li>Documentation: Create and maintain technical documentation, user guides, and standard operating procedures.</li><li>Network support: Assist with monitoring and maintaining the company's network infrastructure.</li><li>Data backup and recovery: Perform regular data backups and assist with data recovery procedures as needed.</li><li>QUALIFICATIONS:</li><li>bachelor's or associate's degree in Information Technology, Computer Science, or a related field.</li><li>Certifications such as CompTIA A+ are often desirable</li><li>At least 2 years work experience.</li></ul>Job Type: Full-time

IT Assistant

Ulster University Qatar

IT Technician Job PurposeProvide technical support, maintain computer systems and networks, and ensure the smooth operation of IT infrastructure to meet organizational needs.Accountabilities&#61623; Ensure that All IT equipment are operational and well maintained;&#61623; Report unusual activity/ suspicious situations /incidents to the concerned staff / authorities, follow up onclosure.Duties and Responsibilities&#61623; Troubleshooting and Support:Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues, CCTV System, SMATV (Satellite TV system) and access control system. Assist with desktop support, including installing, configuring, and upgrading operating systems, applications, and devices.&#61623; System Maintenance:Perform regular maintenance on computer systems and networks, ensuring they operate efficiently.Monitor system performance and proactively address issues such as network outages, hardware failures, or software malfunctions.&#61623; CCTV and Network Administration:Assist in maintaining network infrastructure, including routers, switches, and firewalls. Troubleshoot connectivity issues related to LAN, WAN, and Wi-Fi network Install, configure and trouble shoot CCTV cameras and NVR system with cabling. Set up and manage user accounts, permissions, and passwords.&#61623; Hardware and Software Installation:Install, configure, and test new hardware and software, including desktops, laptops, printers, and peripheral devices. Ensure that all IT equipment is up to date with the latest software patches and security updates.&#61623; Data Security and Backup:Implement data security measures, including antivirus software, firewalls, and data encryption. Perform regular backups and ensure data is secure and recoverable in the event of system failures.&#61623; Documentation:Maintain accurate documentation of IT procedures, network configurations, and system changes. Keep records of software licenses, warranties, and inventory of IT equipment.&#61623; Collaboration:Work closely with other IT staff and departments to support organization-wide projects, including system upgrades, migrations, and new technology implementations. Escalate complex issues to senior IT staff or external vendors as needed.Skills &amp; Qualifications&#61623; Strong knowledge of operating systems (Windows, Mac-OS, Linux) and commonly used software applications.&#61623; Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.&#61623; Basic understanding of SM ATV and Access control system.&#61623; Experience in troubleshooting CCTV, hardware and software issues. Familiarity with Active Directory, Office 365, and IT support ticketing systems.&#61623; Excellent communication and problem-solving skills.&#61623; Ability to work independently and in a team-oriented environment.&#61623; Report writing skills.Language (s):- English- Arabic (will be an advantage)Education&#61623; An associate's degree or diploma in Information Technology, Computer Science, or a related field.&#61623; Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are often preferred.&#61623; Qatari driving license is mandatoryExperience&#61623; Minimum (5) year&rsquo;s relevant experience an IT technician or in a similar technical support role*Available to join in a month*Job Type: Full-timePay: QAR6,000.00 - QAR6,500.00 per monthApplication Question(s):<ul><li>Are you available to join in a month?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>IT: 5 years (Required)</li></ul>License/Certification:<ul><li>Qatari Driving License (Required)</li></ul>

IT Technician - Artan Holding

GEMS WELLINGTON SCHOOL - QATAR

Job Purpose: As an Assistant IT Support Technician, you will provide day-to-day technical support for our employees, assisting with hardware, software, network issues, and other IT-related tasks.Reports to: ICT Manager (dotted line to MSO)Key Responsibilities:IT Technical and Audio-Visual Support:<ul><li>Installation and configuration of devices such as computers, laptops, printers, iPads, IWB screens, projectors, multimedia products, and any other IT related equipment.</li></ul><ul><li>Set up user accounts, emails, office applications and other software on end user devices.</li></ul><ul><li>Respond to IT support tickets, phone calls, emails, walked in queries or in person.</li></ul><ul><li>Assist users in resolving technical problems with desktops, laptops, printers, mobile devices, iPads and other IT related equipment.</li></ul><ul><li>Assist in routine maintenance of devices and updates of software, hardware, and other IT related systems.</li></ul><ul><li>Provide assistance to users regarding applications, software, and hardware functionalities.</li></ul><ul><li>Maintain documentation for IT issues, resolutions, and any ongoing maintenance processes, repairs and audit activities.</li></ul><ul><li>Troubleshooting network connectivity issues, including Wi-Fi, connections.</li></ul><ul><li>Perform other duties and tasks as assigned by the IT Manager.</li></ul><ul><li>Oversee the management, organisation and set-up of audio-visual requirements for school assemblies, parent meetings, awards ceremonies, school engagement sessions etc.</li></ul>Skills and Qualifications:Education:<ul><li>Minimum diploma or higher diploma in Information Technology, or a related field.</li></ul><ul><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, IOS), and common software applications (Microsoft Office, teams, SharePoint, etc.).</li></ul>Certifications:<ul><li>Industry certifications like Microsoft, CompTIA or other IT-related certifications related to technical support.</li></ul>Experience:<ul><li>Ideally a minimum of 3 years of experience in a similar IT support role within a reputable organization, preferably in a multicultural work environment.</li></ul><ul><li>Willing to work after-hours, weekends and holidays when required for system updates, projects, schedule tasks or urgent issues.</li></ul>Job Type: Full-time

Assistant IT and Audio-Visual Technician

Aamal Services

Key ResponsibilitiesThe day-to-day duties typically include:<ul><li>First-Line Support: Acting as the first point of contact for users via phone, email, chat, or in person.</li><li>Issue Triage: Logging, categorizing, and prioritizing all incoming support requests in a ticketing system (e.g., Jira, ServiceNow, Zendesk).</li><li>Escalation: Routing unresolved issues to the appropriate second- or third-level support teams (e.g., network engineers, system administrators) with detailed notes.</li><li>Communication: Keeping users informed about the progress of their tickets and following up after resolution to ensure satisfaction.</li><li>Documentation: Creating and updating knowledge base articles, FAQs, and user guides for common problems.</li><li>Basic Administration: Performing routine system maintenance tasks, such as user account creation/deactivation and software license management.</li></ul>Essential Skills and QualificationsTechnical Skills (Hard Skills)<ul><li>Operating Systems: Strong knowledge of Windows (and often macOS).</li><li>Software Proficiency: Familiarity with Microsoft 365 Suite (Word, Excel, Outlook) and other common business applications.</li><li>Hardware Knowledge: Understanding of basic computer components (laptops, desktops, printers, peripherals).</li><li>Ticketing Systems: Experience with or ability to quickly learn helpdesk software.</li><li>Remote Support Tools: Proficiency with tools like TeamViewer, Remote Desktop Connection, or LogMeIn.</li></ul>Interpersonal Skills (Soft Skills)<ul><li>Patience and Empathy: The ability to stay calm and understanding with frustrated or non-technical users is paramount.</li><li>Communication Skills: Excellent verbal and written communication to explain technical concepts in simple, clear terms.</li><li>Problem-Solving: A logical and methodical approach to diagnosing and solving problems.</li><li>Active Listening: Truly hearing what the user is describing to understand the root cause of the issue.</li><li>Time Management: The ability to handle multiple tickets and prioritize effectively in a fast-paced environment.</li><li>Customer Service: A genuine desire to help people and provide a positive experience.</li></ul>Job Types: Full-time, PermanentPay: Up to QAR3,500.00 per month

Helpdesk Operator

Bornan Sports Technology

Bornan Sports Technology is a company specialising in technological innovation applied to sport. We develop products for all types of sporting events, large or small, nationally and internationally. Real-time results, timing and TV graphics services.We are looking for someone to join our IT team!. Below you will find what you need to know about the role.What will be your responsibilities?<ul><li>Provision of first level support to Bornan employees on user devices and peripherals, as well as applications.</li><li>Installation of software and hardware as well as equipment configuration.</li><li>WIFI administration.</li><li>Finding the most versatile and suitable devices for the company's use.</li><li>Microsoft Platforms Administration</li><li>Cybersecurity</li><li>27001 compliance</li></ul>What do we want your profile to be like?<ul><li>University Degree</li><li>Professional level of English</li><li>Proactivity and responsibility</li><li>Teamworking</li><li>Initiative</li><li>Willingness to travel</li></ul>Are you interested in this opportunity? Do you think you fit the profile we're looking for? We are looking forward to meeting you!Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your salary expectations (full Package: Salary, accommodation and transportation)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

IT Officer

SparkRex Technologies

Position: Technical Support ExecutiveLocation: Doha, QatarJob Type: Student InternshipEligibility: Pursuing any graduation degreePay: UnpaidRole OverviewWe are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.Key Responsibilities<ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul>Qualifications/Skill Required<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul>What We Offer<ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!Job Type: Internship

Technical Support Student Internship

Explore 553+ Help desk technician in Doha this November. Find roles across top companies and apply now to boost your career.