hvac technician

electrical technician

ac technician

it support specialist

car technician

help desk technician

Arab Solutions

<div>
 
 Job Title: Help Desk Engineer
 
 
 Role Summary
 
 
 
 Provide first and second-level technical support to end users, ensuring timely resolution of incidents and service requests while maintaining system performance and user satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle support requests via ticketing system (e.g., BMC Remedy), email, and phone
 </li>
 <li>
 Provide L1 &amp; L2 support for internet, network, hardware, and user-related issues
 </li>
 <li>
 Troubleshoot incidents and provide temporary or permanent solutions
 </li>
 <li>
 Perform root cause analysis for recurring or major issues
 </li>
 <li>
 Escalate and track tickets to resolution with relevant teams
 </li>
 <li>
 Support desktops, laptops, printers, MFPs, and related devices
 </li>
 <li>
 Deliver remote technical support when required
 </li>
 <li>
 Ensure SLA compliance for response and resolution times
 </li>
 <li>
 Document incidents, update CMDB, and maintain records
 </li>
 <li>
 Assist with system updates, patches, and maintenance activities
 </li>
 <li>
 Coordinate with teams on security incidents and technical issues
 </li>
 <li>
 Provide user guidance, training, and prepare reports
 </li>
 <li>
 Manage and move IT equipment, ensuring security and functionality
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in IT Help Desk / Technical Support
 </li>
 <li>
 Experience with ticketing tools (BMC Remedy preferred)
 </li>
 <li>
 Strong troubleshooting skills (hardware, network, and applications)
 </li>
 <li>
 Knowledge of ITIL processes and SLA management
 </li>
 <li>
 Good communication and problem-solving skills
 
 
 </li>
 </ul>
 Skills: it equipment,hardware,bmc remedy,mfps,sla management,security incidents,cmdb,maintenance activities,technical support,sla,applications,network,itil,technical issues,it help desk
</div>

Help Desk Engineer Role Summary

Fanxing Technologies & Solutions W.L.L.

Job Description: IT TechnicianJob TitleIT Technician (also known as Help Desk Technician, Desktop Support Specialist, or Computer Support Specialist)OverviewAn IT Technician is the primary point of contact for technical troubleshooting within an organization. The primary responsibility is to install, maintain, and repair hardware, software, and network systems to ensure end-users have stable, secure, and efficient access to technology. This role requires a blend of technical expertise, problem-solving skills, and strong customer service orientation.Key Responsibilities1. Technical Support &amp; Troubleshooting<ul><li>Serve as the first point of contact for employees seeking technical assistance (in-person, via phone, or ticketing system).</li><li>Diagnose and resolve hardware, software, and network issues (e.g., login failures, application crashes, slow performance).</li><li>Escalate complex issues (e.g., server outages, advanced security threats) to senior engineers or third-party vendors.</li><li>Manage and prioritize a ticket queue using an IT Service Management (ITSM) tool.</li></ul>2. Hardware Setup &amp; Maintenance<ul><li>Configure, deploy, and maintain end-user devices: laptops, desktops, monitors, printers, scanners, and mobile devices (smartphones/tablets).</li><li>Perform hardware upgrades (RAM, SSDs) and component replacements.</li><li>Manage inventory of IT assets (tracking hardware lifecycles, serial numbers, and warranty status).</li></ul>3. Software &amp; Systems Management<ul><li>Install, configure, and update operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, industry-specific software).</li><li>Manage user accounts and permissions in Active Directory (AD) or Azure AD.</li><li>Assist with basic scripting (PowerShell, Bash) for automation of routine tasks.</li></ul>4. Network Support<ul><li>Troubleshoot connectivity issues (Wi-Fi, VPN, LAN).</li><li>Assist with basic network infrastructure tasks: patching network ports, configuring routers/switches, and managing VoIP phones.</li></ul>5. Security &amp; Compliance<ul><li>Enforce security protocols (password policies, MFA enforcement).</li><li>Assist with antivirus management and data backup verification.</li><li>Ensure compliance with company policies (e.g., GDPR, HIPAA, or internal data security standards).</li></ul>6. Onboarding &amp; Offboarding<ul><li>Prepare hardware and accounts for new hires (account creation, device imaging).</li><li>Decommission user accounts and retrieve equipment upon employee departure.</li></ul>Required Skills &amp; QualificationsEducation &amp; Experience<ul><li>Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience.</li><li>1&ndash;3 years of experience in a help desk or desktop support role (internships may count).</li></ul>Technical Competencies<ul><li>Operating Systems: Proficiency in Windows 10/11; working knowledge of macOS and Linux.</li><li>Microsoft Ecosystem: Experience with Microsoft 365 Admin Center, Exchange, and Teams.</li><li>Directory Services: Active Directory (user creation, group policies) and Entra ID (formerly Azure AD).</li><li>Hardware: Familiarity with Dell, HP, or Lenovo hardware; ability to perform physical repairs.</li><li>Networking: Understanding of TCP/IP, DNS, DHCP, and basic VLAN concepts.</li><li>Ticketing Systems: Experience with tools like Jira, ServiceNow, Zendesk, or Freshservice.</li></ul>Soft Skills<ul><li>Customer Service: Patience and clarity when explaining technical solutions to non-technical users.</li><li>Problem Solving: Ability to think logically under pressure during system outages.</li><li>Communication: Clear written and verbal documentation (creating how-to guides, documenting solutions).</li><li>Organization: Ability to manage multiple open tickets simultaneously.</li></ul>Job Types: Full-time, Part-timePay: QAR40,000.00 - QAR60,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Technician

Coinsumos Trading & Tech

Job Title: IT Support SpecialistJob SummaryWe are seeking a customer-focused and technically proficient IT Support Specialist to join our IT team. In this role, you will be responsible for providing first-line technical support to internal employees or external clients, troubleshooting hardware and software issues, and ensuring smooth day-to-day technology operations. The ideal candidate is a proactive problem-solver with strong communication skills and a passion for helping others.Key Responsibilities<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, chat, or ticketing system.</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot and resolve issues related to Windows, macOS, and/or Linux operating systems, as well as common software applications (Microsoft 365, Google Workspace, VPN, etc.).</li><li>Manage user accounts, permissions, and access controls in Active Directory or cloud directories (Azure AD, Okta).</li><li>Document technical issues, resolutions, and knowledge base articles for future reference.</li><li>Escalate complex issues to appropriate internal teams or vendors while maintaining ownership of the ticket until resolution.</li><li>Assist with onboarding and offboarding of employees, including hardware setup and account provisioning.</li><li>Perform basic network troubleshooting (Wi-Fi, Ethernet, DNS, DHCP).</li><li>Support video conferencing tools (Zoom, Teams, Meet) and audio/visual equipment.</li><li>Participate in IT projects such as system upgrades, software rollouts, or security initiatives.</li></ul>Required Qualifications<ul><li>Associate or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).</li><li>1&ndash;3 years of experience in a help desk or IT support role.</li><li>Strong knowledge of Windows and/or macOS operating systems.</li><li>Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow, Fresh service).</li><li>Understanding of networking fundamentals (IP addressing, DNS, DHCP, basic troubleshooting).</li><li>Familiarity with Active Directory or cloud identity management.</li><li>Excellent verbal and written communication skills.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational skills and attention to detail.</li></ul>Preferred Qualifications<ul><li>CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MS-900, AZ-900).</li><li>Experience with remote support tools (TeamViewer, LogMeIn, Beyond Trust, or similar).</li><li>Knowledge of scripting (PowerShell, Bash, or Python) for automation.</li><li>Familiarity with mobile device management (MDM) solutions (JAMF, Intune, Workspace ONE).</li><li>Experience in a [specific industry, e.g., healthcare, finance, education] is a plus.</li></ul>Job Types: Full-time, Part-timePay: QAR76,000.00 - QAR140,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Support Specialist

BPO PLUS

<ul><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li></ul>Pay: QAR9,400.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Help Desk Engineer

ECCO Gulf Majorel Qatar

<div>Job Description

1.Respond to end users service calls/requests in a timely manner
2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software
3. Setup, configure and maintain users&rsquo; and functional accounts, distribution groups and handling password issues.
4. Setup/troubleshoot/maintain end users&rsquo; profiles
5.Provide technical assistance and guidance for groups or individual users locally or remotely when needed
6. Maintain the hardware and software availability to ensure business continuity.
7. Participate in software and hardware inspections and provide technical evaluations and recommendations.
8. Proactively optimize IT devices with proper configuration items management
9. Writing manuals and documentation.
10.Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool
11.Ensure that all attended calls are logged, updated and closed properly
12. Function as acting supervisor when required
13.Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users
14.Participate in improving IT Service Policies, Processes and workflows as required. 
Other Responsibilities
1.Prepare reports about technical problems and general reports relevant to the job and submit it to superiors.
2. In depth experience using SCCM
3. Experience in Shavlik patching tool
4.Experience in VB-Scripting and PowerShell scripting
5. Research for new technology and solutions that can be applied in organization to improve our level of support and Research the marketplace for best IT equipment
6. Coach and train new employees within the section.
7. Manage/assist in projects related to IT Client services section
8. Perform other duties relevant to the job as requested by superiors
9. Provide technical support services to cover events inside and outside the country
10. Contact third party vendors for hardware/software maintenance and material requisition. 
Job Requirements and Qualifications
1. Minimum Bachelors in IT, Computer Science or related field
2. ITIL Foundation
3. MCSE / MCITP
4. Certification in Cisco is preferred
Minimum 3 years&rsquo; professional experience in IT domain, hardware, software and troubleshooting or related fields is preferred.</div>

Technical Support Specialist/Engineer

Ulster University Qatar

Kitchen and Laundry Equipment (KLE) TechnicianJob PurposePerforms repairs and maintenance of kitchen and laundry equipment to ensure that they are in good working condition.Key Relationships&middot; Help Desk&middot; FM Manager and Supervisor&middot; Building Supervisor&middot; Technicians&middot; Client / Tenant&middot; Any other individuals/departments within the company required to support the site contract.External:&middot; Management of the Subcontractors/Suppliers operating on behalf of Mirage PFM as required.Accountabilities&middot; To ensure that kitchen and laundry equipment are in good working condition&middot; To perform repairs and replacement of kitchen, laundry appliances and other electronic devices (i.e. TVs, etc.).&middot; To recommend to the FM Supervisor if the equipment is beyond repair and needs replacement or repair.Duties and Responsibilities&middot; Perform kitchen and laundry appliances repairs and maintenance.&middot; Ensure that small equipment and appliances are serviced/cleaned regularly and in good condition.&middot; Ensure that equipment serves its useful life and extend lifecycle where possible on spare-parts availability.&middot; Respond to client complaints / requests promptly and courteously and resolve any faults at the shortest possible time.&middot; Attend to the commissioning of new kitchen and laundry equipment installations if required.&middot; Any other duties / responsibilities as assigned time to time based on business requirements.Skills&middot; Knowledge and ability to repair appliances and electronic devices.&middot; Thorough knowledge of related field.&middot; Effective communication skills.&middot; Ability to read technical drawings, and to know commissioning procedures.Language:&middot; EnglishEducation &amp; Qualifications&middot; Diploma in Electrical, Electronic or Maintenance EngineeringExperience&middot; Minimum of 2 years&rsquo; experience in appliances maintenanceJob Types: Full-time, PermanentExperience:<ul><li>Kitchen/ Laundry appliances maintenance: 2 years (Required)</li></ul>Work Location: In person

KLE (Kitchen & Laundry Equipment) Technician

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 Buggy, Cycles &amp; Scooter Maintenance
 
 
 
 <ul>
 <li>
 Perform PPM and corrective maintenance of all buggies, bicycles, and electric scooters.
 </li>
 <li>
 Ensure vehicles are maintained per manufacturer guidelines and are always roadworthy.
 </li>
 <li>
 Maintain trailers used for buggy operations.
 </li>
 <li>
 Maintain inventory of spare parts and consumables.
 </li>
 <li>
 Report defects and coordinate timely repairs.
 </li>
 <li>
 Maintain vehicle cleanliness and workplace safety.
 
 
 </li>
 </ul>
 
 Heavy Equipment Maintenance
 
 
 
 <ul>
 <li>
 Carry out maintenance, repair, and troubleshooting for:
 </li>
 <ul>
 <li>
 Genie Lifts
 </li>
 <li>
 Forklifts
 </li>
 <li>
 Bobcats
 </li>
 <li>
 Spider Lifts
 </li>
 <li>
 Club Cars
 </li>
 <li>
 Jetty Cranes
 </li>
 <li>
 Beach Trucks
 </li>
 </ul>
 <li>
 Follow preventive maintenance schedules and keep accurate logs.
 </li>
 <li>
 Ensure all machinery complies with operational and safety standards.
 </li>
 <li>
 Maintain records for all inspections and work performed.
 </li>
 <li>
 Collaborate with procurement for ordering spare parts.
 </li>
 <li>
 Address hydraulic, diesel engine, and electrical issues in heavy equipment.
 
 
 </li>
 </ul>
 
 Bowling Equipment Maintenance
 
 
 
 <ul>
 <li>
 Maintain and repair automatic pinsetters, ball returns, scoring systems, foul detectors, and lane mechanisms.
 </li>
 <li>
 Perform complex mechanical and electrical repairs (e.g., limit switches, score table electronics).
 </li>
 <li>
 Clean, lubricate, and adjust all bowling machinery regularly.
 </li>
 <li>
 Keep an updated preventive maintenance log for bowling alley systems.
 </li>
 <li>
 Support customer operations at the control desk as needed.
 </li>
 <li>
 Instruct guests in the use of bowling equipment and systems.
 </li>
 <li>
 Maintain inventory and order supplies for bowling operations.
 </li>
 <li>
 Train and oversee junior staff (e.g., pin chasers).
 </li>
 <li>
 Maintain cleanliness and safe operation of the bowling area.
 
 
 </li>
 </ul>
 
 OCCASIONAL DUTIES
 
 
 
 <ul>
 <li>
 Participate in departmental events, special projects, and seasonal functions.
 </li>
 <li>
 Interact with guests, contractors, and other departments in a professional manner.
 </li>
 <li>
 Support other Engineering staff as directed by the Director of Engineering.
 
 
 </li>
 </ul>
 
 GENERAL DUTIES
 
 
 
 <ul>
 <li>
 Attend training and departmental meetings as required.
 </li>
 <li>
 Follow all hotel procedures, including:
 </li>
 <ul>
 <li>
 Fire safety
 </li>
 <li>
 Health and safety
 </li>
 <li>
 Hotel facilities knowledge
 </li>
 <li>
 Engineering departmental standards and procedures
 </li>
 <li>
 Environmental hygiene and work area cleanliness
 </li>
 </ul>
 <li>
 Uphold cash handling protocols (if applicable).
 
 
 </li>
 </ul>
 
 Competencies &amp; Requirements
 
 
 
 <ul>
 <li>
 Technical diploma or trade certification in mechanical or electrical engineering.
 </li>
 <li>
 Minimum 5 years&rsquo; experience in a multi-skilled technician role.
 </li>
 <li>
 Experience maintaining:
 </li>
 <ul>
 <li>
 Buggies and electric vehicles
 </li>
 <li>
 Heavy industrial equipment
 </li>
 <li>
 Bowling alley systems and pinsetters
 </li>
 </ul>
 <li>
 Ability to troubleshoot complex electrical and mechanical systems.
 </li>
 <li>
 Proficiency with preventive maintenance software (CMMS).
 </li>
 <li>
 Ability to read schematics and technical manuals.
 </li>
 <li>
 Working knowledge of FLS systems and general trades (HVAC, plumbing, electrical).
 </li>
 <li>
 Strong communication skills in English (Arabic is a plus).
 </li>
 <li>
 Physically fit and capable of working on shifts, independently or in a team.
 </li>
 <li>
 Valid driving license preferred (heavy equipment license a plus).
 
 
 </li>
 </ul>
 Positive attitude and strong safety awareness.
</div>

Buggy & Bowling Technician

Explore 275+ Help desk technician in Doha this April. Find roles across top companies and apply now to boost your career.