it assistant

hvac technician

service support engineer Jobs in Islamabad

service support engineer

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

customer service specialist Jobs in Islamabad

customer service specialist

help desk technician

Agrius IT

Job Description<ul><li>Respond to support requests through phone, email, or the ticketing system and ensure resolution within the defined SLA.</li><li>Coordinate with logistics and technical teams for spare parts management and required follow-ups.</li><li>Maintain clear and consistent communication to ensure high levels of customer satisfaction.</li><li>1&ndash;2 years of experience in IT Help Desk or Technical Support (CSR experience is an advantage).</li><li>Basic understanding of hardware components.</li><li>Strong ability to prioritize tasks and manage time effectively.</li><li>Experience in global IT support or logistics will be considered a plus.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Help Desk Officer

Telenor

<div>Position Title: Support Officer
Reporting to: Director Software Development&amp; QA
Job Group: 1A/1B Location: Islamabad
Division: Telenor Shared Services Pakistan
Department: DCP IT Unit: IT Expert Services
Why should you join Telenor Shared Services Pakistan
At Telenor Shared Services Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.
 
 
About Telenor Shared Services Pakistan
Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance &amp; Accounting and IT. Together with Telenor GSS Norway and SSC Norway delivers efficient business support to Telenor employees to make their work easier.
Position Related:
We are looking for a motivated and detail-oriented fresh graduate to join our IT team. This multi-functional role offers hands-on experience in Quality Assurance (QA) for software applications, IT Support for end-users, and administrative coordination within the IT department. You will play an essential role in maintaining system reliability, supporting users, and fostering a collaborative team environment.
Goals
Your typical day at work<ul>
<li>
Maintenance of IT Inventory locally.
</li><li>Installation, configuration &amp; troubleshooting of Windows and software.</li>
<li>Following up with end users to ensure the problem is resolved.
</li><li>Application Monitoring &amp; Incident Management. &middot;</li>
<li>Managing multiple cases at one time. &middot;</li>
<li>Testing and evaluating new technologies.
</li><li>Update documentation and records using a range of different IT systems to ensure information and data is always maintained and updated to reflect compliance</li>
<li>Facilitate Team building activities.
</li><li>Shortlisting of Candidates for Interviews.
</li><li>Manage Meeting Scheduling &amp; Reservations.
</li><li>Tasks and plans for the next day.
</li><li>Any pending communications to be sent /Sign off.</li>
</ul>
Eligibility Criteria<ul>
<li>
IT Support
</li><li>Provide help desk support and resolve technical issues for employees by phone, in person, or via remote access.
</li><li>Inventory Management (Manage IT Equipment in Store + Hardware/Software Maintenance)
</li><li>Windows Installation, Configuration &amp; Monitoring of Computer Systems &amp; Network.
</li><li>Setting up / Provisioning Accounts for new users &amp; providing access for Softwares.
</li><li>System maintenance (Perform system updates, security checks)
</li><li>Create and maintain documentation of IT processes, procedures, and troubleshooting steps.
</li><li>Guiding new joiners through system processes.
</li><li>Updating user guides or creating technical documentation for troubleshooting steps.
</li><li>Evaluating system potential through assessing compatibility of software with new laptops. Quality Assurance (IT Applications)
</li><li>Assist in executing test cases for webs and internal systems.
</li><li>Identify, document, and track bugs using tools such as Jira.
</li><li>Perform manual testing (and support automation efforts if applicable).
</li><li>Support test plan and test case documentation.
</li><li>Collaborate with developers and business teams to verify feature functionality. Administration
</li><li>Facilitate in shortlisting and arranging of candidates for recruitment.
</li><li>Manage Meeting Scheduling &amp; Reservations.
</li><li>Help manage IT documentation, including setup guides, SOPs, and access logs.
</li><li>Coordinate meetings, vendor visits, and IT-related procurement.
</li><li>Onboard new employees by introducing them to company IT policies, tools, and processes.</li>
<li>Provide basic domain knowledge and walkthroughs of internal applications to help new joiners ramp up quickly.</li>
<li>Arrange IT team events and internal social gatherings to celebrate milestones or achievements.
</li><li>Support internal communication, calendar scheduling, team coordination and expense/medical claims.
</li></ul>Education: Bachelors in IT/Computer Science &middot;
<ul><li>Hands-on Experience in IT Inventory Maintenance &amp; Support (Hardware &amp; Software Installations) &middot;
</li><li>Have handled customer support in a technical capacity.
</li><li>Hands-on experience in Application monitoring and Incident Management. &middot; Strong administrative experience.</li>
<li>Must be flexible to take on additional tasks to assist company.</li>
<li>Excellent interpersonal communication and documentation skills with attention to detail.
</li><li>Solid problem-solving with self-driven approach and multitasking.
</li><li>Great attention to detail and accuracy, with a commitment to continuous improvement and service excellence.</li>
<li>Functional Skills / Knowledge Areas</li>
<li>IT Inventory Maintenance &amp; Support (Hardware &amp; Software Installations) &middot; Application monitoring and Incident Management
</li><li>DevOps &amp; Agile (SAFe 5) Administration &middot; Strong analytical skills and solution driven approach</li></ul></div>

Support Officer

IT Support Officer

Inbox Business Technologies

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Technical Support Officer - OSS

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Flair Travel & Holidays

We are Hiring IT ASSISTANT<ul><li>Software Installation &amp; Troubleshoot</li><li>Hardware Installation &amp; Troubleshoot</li><li>Network Administration</li><li>Email Client Configuration</li><li>IT Maintenance.</li><li>IT Hardware Inventory management</li><li>Setting up new users&rsquo; accounts and profiles and dealing with password issues.</li><li>Replacing hardware parts as required</li><li>Talking to staff or vendors through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues</li></ul>NOTE: Only Male staff required.Job Types: Full-time, New-GradPay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Assistant

Abacus Outsourcing

Job description:We are looking for a tech-savvy IT Assistant (Fresher) to support our IT operations. This entry-level role is ideal for recent graduates seeking hands-on experience in troubleshooting, hardware/software support, and basic network administration.Responsibilities:Assist in the setup and maintenance of computer systems and networksProvide first-level technical support to staffInstall and update software, manage user accountsTroubleshoot hardware, software, and network issuesMaintain IT inventory and documentationQualifications:Bachelor&rsquo;s degree in IT, Computer Science, or related fieldBasic knowledge of Windows OS, MS Office, and networkingGood communication and problem-solving skillsWillingness to learn and adaptJob Type: Full-timePay: Rs39,000.00 - Rs40,000.00 per monthWork Location: In person

Explore 268+ Help desk technician in Islamabad this December. Find roles across top companies and apply now to boost your career.

268 help desk technician jobs IN Islamabad

Help Desk Officer

Support Officer

IT Support Officer

Technical Support Officer - OSS

Technical Support Officer - OSS

IT Assistant

IT Assistant