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help desk technician

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Support Specialist, ESD

Job Portal - dinCloud Pakistan

<div><ul><li>Provide customer end user technical support via phone, email, chat, and self-service portals</li><li>
Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications</li><li>
Assist end users with password resets, account unlocks, and access requests</li><li>
Provide remote assistance when applicable</li><li>
Troubleshoot network connectivity issues (e.g., internet access, VPN connections)</li><li>
Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system</li><li>
Escalate complex issues to higher-level support teams when necessary</li><li>
Adhere to service level agreements (SLAs) and meet performance targets</li><li>
Utilize the internal knowledge base to resolve common issues and improve efficiency</li><li>
Drive customer satisfaction through proactive communication and first call resolution</li><li>
Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude</li><li>
Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps</li></ul><h2 class="jobSectionHeader">
What Qualifies You
</h2><ul><li>3+ years of service desk experience in an MSP environment
</li><li>Excellent verbal and written communication skills</li><li>
Excellent problem-solving and analytical skills</li><li>
Customer-centric approach with a focus on service excellence</li><li>
Ability to work effectively under pressure and manage multiple priorities</li><li>
Continuous improvement mindset
</li><li>Incident and request management experience
</li><li>Must be a team player and collaborative.</li><li>
Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
</li><li>Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
</li><li>Technical Certifications: CompTIA, A+, MSCE are a plus
</li><li>Experience using ServiceNow ticketing system is preferred</li><li>
Experience using remote assistance tools
</li><li>Excellent time management skills</li><li>
A bachelors degree or equivalent in Computer Science, Information Systems, or related field
</li><li>Strong technical background</li><li>
Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment</li></ul>
XTIUM is an equal opportunity employer.</div>

Enterprise Service Desk Specialist

Tweety Four 7

&middot; Provide technical support to clients via calls, emails, and chat in English&middot; Diagnose, troubleshoot, and resolve software and system-related issues&middot; Understand client concerns and explain technical solutions in a clear, professional manner&middot; Escalate complex issues to relevant technical teams when required&middot; Maintain accurate documentation of issues, resolutions, and follow-ups&middot; Monitor system performance and proactively identify potential issues&middot; Ensure timely resolution of support tickets while meeting service-level expectations&middot; Build and maintain strong client relationships through effective communicationSkills&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field&middot; 1+ years of experience in technical support or a similar role&middot; Strong troubleshooting and problem-solving skills&middot; Excellent spoken and written English communication skills&middot; Ability to communicate technical concepts to non-technical clients&middot; Strong customer service mindset and attention to detail&middot; Ability to work independently and collaboratively in a team environmentLocation: Islamabad, DHA phase 2 Salary: 70k to 90k + Fuel Allowance Daily Dinner from company end only female candidates are required Office timing: 6:00 PM to 2:00 AM Monday to FridayJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Technical Support Engineer (Female)

MTBC CareCloud

Job SummaryA Tier 1 Technical Support Agent is responsible for providing first-level technical assistance to customers or internal users. They troubleshoot basic technical issues, respond to support requests, and escalate complex problems to higher-level support teams when necessary. The role requires strong communication skills, problem-solving ability, and a customer-focused mindset.Key Responsibilities<ul><li>Provide first-line technical support via phone, email, chat, or ticketing systems.</li><li>Diagnose and troubleshoot basic hardware, software, and network issues.</li><li>Log and track incidents and service requests in the ticketing system.</li><li>Follow established support procedures and troubleshooting guides.</li><li>Escalate unresolved issues to Tier 2 or specialized technical teams.</li><li>Assist users with password resets, account access, and application issues.</li><li>Document solutions and update knowledge base articles when necessary.</li><li>Maintain high customer satisfaction and response time standards.</li><li>Monitor and follow up on open support tickets until resolution.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>Basic understanding of:</li><li>Operating systems (Windows, macOS, Linux basics)</li><li>Networking fundamentals (IP, DNS, Wi-Fi, VPN)</li><li>Hardware troubleshooting</li><li>Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) is a plus.</li><li>Strong communication and customer service skills.</li><li>Ability to troubleshoot and resolve issues quickly.</li><li>Basic knowledge of remote support tools.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Tier 1 Technical Support Agent

FGT General Trading LLC

We Are Hiring: Front Desk Officer / Receptionist (Female)Location: Islamabad &ndash; Blue Area (On-Site) Salary: PKR 40,000 per month Working Hours: 9 Hours per Day Work Schedule: 5.5 Days per Week Joining: Immediate HiringAbout the RoleWe are seeking a professional, well-presented, and confident Female Front Desk Officer / Receptionist to manage our front desk operations and serve as the first point of contact for visitors and clients.The ideal candidate should possess excellent communication skills, strong organizational abilities, and a professional attitude to ensure a welcoming and efficient office environment.Key Responsibilities<ul><li>Greet and assist visitors, clients, and staff in a courteous and professional manner</li><li>Manage incoming phone calls and direct them to the relevant departments</li><li>Maintain visitor records and front desk documentation</li><li>Coordinate meeting room bookings and visitor appointments</li><li>Handle basic administrative and clerical tasks</li><li>Ensure the reception area remains organized, presentable, and welcoming</li><li>Assist different departments with general office coordination when required</li></ul>Requirements<ul><li>Female candidate only</li><li>Excellent communication and interpersonal skills</li><li>Basic computer knowledge (MS Office, Email, Internet)</li><li>Professional appearance and positive attitude</li><li>Strong organizational and multitasking abilities</li><li>Prior receptionist / front desk / administrative experience will be an advantage</li></ul>How to Apply Interested candidates may send their updated CV via whtsapp message or email at: 03336665408Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Receptionist female (2 years experience)

Interwood Mobel

<div>As an IT Officer at Interwood Mobel, you will play a crucial role in supporting and maintaining our IT infrastructure and delivery of services across the organization. You will be responsible for troubleshooting hardware and software issues, managing network systems, and ensuring that all technology resources are aligned with the company&rsquo;s operational goals.
Key responsibilities include maintaining computer systems, assisting users with technical issues, managing backups, and contributing to IT projects that enhance the overall efficiency of our operations. You will also collaborate closely with other departments to analyze their IT needs and recommend solutions. 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
1-2 years of experience in an IT support or officer role, preferably in a manufacturing or retail environment.</li><li>
Strong knowledge of computer hardware, software, and network systems.</li><li>
Familiarity with operating systems including Windows and Linux.</li><li>
Experience with help desk software and remote support tools.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Strong verbal and written communication abilities.</li><li>
Ability to work independently and as part of a team.</li></ul> 

Benefits 
<ul>
<li>Marketing competitive salary and benefits</li>
<li>Medical Insurance</li>
<li>Provident Fund</li>
<li>EOBI</li>
<li>Paid Leaves</li></ul></div>

IT Officer

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