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Job Portal - dinCloud Pakistan

<div><ul><li>Provide customer end user technical support via phone, email, chat, and self-service portals</li><li>
Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications</li><li>
Assist end users with password resets, account unlocks, and access requests</li><li>
Provide remote assistance when applicable</li><li>
Troubleshoot network connectivity issues (e.g., internet access, VPN connections)</li><li>
Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system</li><li>
Escalate complex issues to higher-level support teams when necessary</li><li>
Adhere to service level agreements (SLAs) and meet performance targets</li><li>
Utilize the internal knowledge base to resolve common issues and improve efficiency</li><li>
Drive customer satisfaction through proactive communication and first call resolution</li><li>
Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude</li><li>
Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps</li></ul><h2 class="jobSectionHeader">
What Qualifies You
</h2><ul><li>3+ years of service desk experience in an MSP environment
</li><li>Excellent verbal and written communication skills</li><li>
Excellent problem-solving and analytical skills</li><li>
Customer-centric approach with a focus on service excellence</li><li>
Ability to work effectively under pressure and manage multiple priorities</li><li>
Continuous improvement mindset
</li><li>Incident and request management experience
</li><li>Must be a team player and collaborative.</li><li>
Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
</li><li>Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
</li><li>Technical Certifications: CompTIA, A+, MSCE are a plus
</li><li>Experience using ServiceNow ticketing system is preferred</li><li>
Experience using remote assistance tools
</li><li>Excellent time management skills</li><li>
A bachelors degree or equivalent in Computer Science, Information Systems, or related field
</li><li>Strong technical background</li><li>
Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment</li></ul>
XTIUM is an equal opportunity employer.</div>

Enterprise Service Desk Specialist

WellnessLiving

Title: Sr. Customer Solutions Specialist - Enterprise
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (Any scheduled 8-hour shift within a 24-hour period, for 5 days per week, from Monday to Sunday)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.</li>
<li>Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.</li>
<li>Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s</li>
<li>Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.</li>
<li>Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.</li>
<li>Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.</li>
<li>Conduct training sessions and workshops for Enterprise businesses.</li>
<li>Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.</li>
<li>Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.</li>
<li>Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.</li>
<li>Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.</li>
<li>Stay up to date with the latest product updates and industry best practices.</li>
<li>Collaborate with cross-functional teams to develop and implement innovative solutions to complex technical challenges.</li>
<li>Actively participate in training sessions and workshops to enhance technical skills and knowledge.</li>
<li>Provide feedback to team leads on recurring or critical issues to drive process improvements and system enhancements.</li>
<li>Understand and deliver KPIs and performance expectations as outlined by Technical Solutions Management.</li>
</ul>
Skills & Qualification: 
<ul>
<li>3+ years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of enterprise business owners</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Staff recognition programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Sr. Customer Solutions Specialist - Enterprise

Adam Smith International

<div>Data &amp; Financial Modelling Specialist - SEZs Phase-Out Implementation Plan
Background
The Revenue Mobilisation, Investment and Trade (REMIT) Programme, funded by the UK&rsquo;s Foreign, Commonwealth &amp; Development Office (FCDO) and implemented by Adam Smith International (ASI), provides technical assistance to the Government of Pakistan to improve the business environment, attract investment, and support sustainable economic growth.
Pakistan&rsquo;s Special Economic Zones (SEZs) programme involves multiple layers of fiscal incentives, infrastructure investments, and contractual commitments across federal and provincial jurisdictions. However, fragmented and incomplete financial and operational data, combined with limited analytical consolidation, has constrained the Government&rsquo;s ability to accurately assess fiscal exposure, incentive effectiveness, and reform options.
As part of the IMF-mandated SEZ Phase-Out Implementation Plan, the Government of Pakistan is required to undertake rigorous fiscal costing, calibration analysis, and scenario modelling to support the transition from profit-based incentives to cost- and performance-based incentive frameworks. This requires robust data consolidation, validation, and modelling capacity. In this context, REMIT seeks to engage a Data &amp; Financial Modelling Specialist to provide specialised technical expertise in data management, fiscal modelling, and analytical support across Phase A (Planning and Assessment) of the IMF mandated SEZ phase out Implementation plan. 
Job Summary
The objective of the assignment is to provide technical expertise to support the Government of Pakistan in data consolidation, fiscal modelling, and quantitative analysis underpinning the SEZ Phase-Out Implementation Plan, with a focus on Phase A (Planning and Assessment) of the IMF-mandated reform programme.
The Data &amp; Financial Modelling Specialist will support the Board of Investment (BoI) and the Special Investment Facilitation Council (SIFC) by leading the collection, validation, consolidation, and analysis of financial and operational data from SEZ developers, zone authorities, and enterprises. The role will focus on developing fiscal exposure matrices, incentive costing models, and scenario-based calibration tools to inform evidence-based policy decisions.
The Specialist will work closely with the SEZ Policy &amp; Governance Lead, Fiscal &amp; Incentives Expert, Senior Economist, and Legal &amp; Contractual Expert to ensure analytical consistency across fiscal, legal, and policy reform components. 
Duties and Responsibilities
The Data &amp; Financial Modelling Specialist will be responsible for providing quantitative and analytical support for the SEZ Phase-Out Implementation Plan. Key duties and responsibilities include:<ul><li>Design and manage a structured data collection framework for financial and operational information from SEZ authorities, developers, and enterprises.</li><li>Collect, validate, clean, and consolidate large datasets related to incentives, land, infrastructure costs, enterprise operations, and fiscal expenditures.</li><li>Establish and maintain a centralised analytical data repository to support fiscal, legal, and policy analysis under the assignment.</li><li>Develop fiscal exposure matrices capturing direct and indirect costs of SEZs, including tax incentives, infrastructure investments, utilities, and administrative expenditures.</li><li>Build and apply financial and fiscal models to estimate current and projected fiscal impacts of SEZ incentive regimes under different reform scenarios.</li><li>Support calibration analysis by developing scenario-based models to test alternative cost- and performance-based incentive structures at enterprise and developer levels.</li><li>Provide quantitative inputs to the fiscal cost analysis, Concept Note, and other analytical deliverables, ensuring internal consistency and robustness.</li><li>Support IMF-related technical engagements by preparing data tables, modelling outputs, and analytical annexes responding to IMF information requirements.</li><li>Contribute to the design and assessment of a pilot SEZ, including modelling fiscal impacts and monitoring indicators for piloted incentive structures.</li><li>Provide technical quality assurance for data and modelling outputs, ensuring transparency of assumptions, replicability of results, and alignment with TOR objectives.</li><li>Work closely with the REMIT team and other experts to translate quantitative findings into policy-relevant insights and decision-ready outputs.</li></ul> 
Qualifications and Experience<ul><li>Advanced degree (Master&rsquo;s or higher) in Economics, Finance, Statistics, or a closely related quantitative discipline.</li><li>Minimum 10 years of professional experience in financial modelling, fiscal analysis, data analytics, or quantitative policy analysis.</li><li>Demonstrated experience in consolidating, validating, and analysing large and complex datasets, preferably in a public sector or policy reform context.</li><li>Proven expertise in developing fiscal costing models, scenario analyses, and exposure matrices to support policy decision-making.</li><li>Strong proficiency in quantitative and analytical tools and modelling techniques (e.g. Excel-based models, statistical software, or equivalent).</li><li>Experience supporting incentive reform, public finance analysis, or investment policy reforms is highly desirable.</li><li>Familiarity with IMF-supported reform programmes and associated data and modelling requirements is an advantage.</li><li>Ability to clearly document assumptions, methodologies, and results to support transparency and stakeholder confidence.</li><li>Experience working within multidisciplinary technical teams and supporting stakeholder consultations with data-driven insights.</li><li>Strong analytical, problem-solving, and reporting skills, with the ability to deliver under tight timelines.</li></ul>
Reporting line<ul><li>The Data &amp; Financial Modelling Specialist will work closely with REMIT team and will report to REMIT Team Lead and Investment Climate Lead. The assignment will require close engagement with key governments stakeholders along with presentation and review of deliverables by REMIT team, FCDO and other key stakeholders.</li></ul>
Closing Date: 18 March 2026</div>

Data & Financial Modelling Specialist - REMIT Programme

United Sol (Pvt.) Ltd

We are looking for a skilled and performance-driven SEO Specialist with 3+ years of hands-on experience in managing SEO operations and executing result-oriented strategies. The ideal candidate should have practical experience in on-page, off-page, and technical SEO, along with exposure to e-commerce and enterprise-level projects, including UAE-based clients.This role is best suited for a mid-level SEO professional who can independently execute strategies and contribute to measurable growth.Key Responsibilities <ul><li>Plan and execute SEO-driven content strategies aligned with business goals.</li><li>Build content pillars, clusters, and improve topical authority.</li><li>Create and optimize blogs, landing pages, product descriptions, and category content.</li><li>Ensure content is optimized for search intent, featured snippets, PAA, and AI-driven search visibility.</li><li>Optimize meta titles, descriptions, headers, internal linking, and schema markup.</li><li>Improve keyword placement and content structure for better rankings.</li><li>Execute white-hat link building and outreach strategies.</li><li>Perform site audits to identify and fix crawling, indexing, redirect, and sitemap issues.</li><li>Improve Core Web Vitals and overall website health.</li><li>Work on Magento, WooCommerce, Shopify, and custom stores.</li><li>Track keyword rankings, traffic, and performance metrics.</li><li>Participate in client meetings and SEO discussions (including UAE projects).</li></ul>Requirements <ul><li>3+ years of practical SEO experience.</li><li>Strong knowledge of On-Page, Off-Page, and Technical SEO.</li><li>Experience working on e-commerce and enterprise-level websites.</li><li>Exposure to UAE market projects is a plus.</li><li>Experience with Google Analytics, Search Console, Ahrefs, SEMrush, Screaming Frog, etc.</li><li>Basic understanding of HTML and Magento is an advantage.</li><li>Result-focused mindset with a strong interest in rankings and organic growth.</li></ul>Job Details <ul><li>Location: Onsite (I-9/3, Islamabad)</li><li>Position: Full-time</li><li>Salary: Competitive (based on experience)</li><li>Apply at: career@unitedsol.net</li></ul>Job Type: Full-timeWork Location: In person

SEO Specialist

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

IT Devices Online

Job DescriptionProcurement SpecialistAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes.About the RoleWe are seeking an experienced Procurement Specialist with deep expertise in the IT industry, focusing on sourcing and purchasing IT hardware, software, and services across the United States and Canada. The ideal candidate will have a strong understanding of regional vendor ecosystems, pricing models, import/export regulations, and contract negotiations in the IT procurement space.Key Responsibilities<ul><li>Procurement Operations:</li></ul>Source, evaluate, and purchase IT equipment, software licenses, cloud services, and related technology products.Manage the end-to-end procurement cycle including RFQs, RFPs, purchase orders, vendor selection, and payment terms.<ul><li>Vendor Management:</li></ul>Develop and maintain relationships with suppliers, OEMs, and distributors in the U.S. and Canada.Negotiate contracts, pricing, SLAs, and delivery terms to optimize value and ensure compliance.<ul><li>Market Intelligence:</li></ul>Monitor pricing trends, product lifecycles, and supply chain disruptions in North America.Provide insights on cost-saving opportunities and alternative sourcing strategies.<ul><li>Compliance &amp; Documentation:</li></ul>Ensure all procurement activities comply with internal policies and external regulatory requirements in both U.S. and Canadian jurisdictions.Maintain accurate and organized procurement records, contracts, and vendor performance reports.<ul><li>Collaboration:</li></ul>Work closely with IT, Finance, Legal, and Operations teams to align procurement strategies with business needs.Support budgeting and forecasting efforts by providing cost analysis and vendor performance data.Qualifications&middot; Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Information Technology, or a related field.&middot; 2+ years of relevant procurement experience in the IT industry with a focus on U.S. and Canadian markets.&middot; Knowledge of IT product categories (hardware, software, SaaS, cloud services).&middot; Proven track record in contract negotiation and vendor management.&middot; Familiarity with procurement platforms and ERP systems (e.g., SAP, Oracle, Coupa).&middot; Understanding of cross-border trade practices, and local tax implications.&middot; Excellent communication, analytical, and organizational skills.What We Offer<ul><li>Competitive salary + handsome commission.</li><li>Health Insurance</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Timings: 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM Pakistan timeJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Do you agree with Full-time Remote Job Night Shift?</li></ul>Experience:<ul><li>IT Industry in US Market: 4 years (Required)</li><li>Procurement in US Market: 3 years (Required)</li><li>Vendor Management: 4 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: Remote

Procurement Specialist (US Market Experience)

Almaymaar

Position Name: Front Desk OfficerLocation: G-6 IslamabadJob Type: Full-Time (On-Site)Company: AlmaymaarPosition Summary:The Front Desk Officer serves as the face of Almaymaar, responsible for creating a welcoming environment and managing the front office operations efficiently. This role includes greeting visitors, handling incoming calls, managing correspondence, and providing administrative support to various departments as required.Key Responsibilities:&middot; Greet and welcome visitors and clients in a professional and courteous manner.&middot; Maintain a clean and organized front desk area to reflect a professional image of the company.&middot; Answer and direct incoming phone calls promptly and efficiently.&middot; Handle incoming and outgoing correspondence (courier, mail, email).&middot; Maintain visitor logbook and issue visitor badges as required.&middot; Coordinate with office boys for tea/refreshments and cleanliness of meeting rooms.&middot; Schedule appointments, meetings, and conference room bookings.&middot; Assist in the preparation and management of front desk-related documents, forms, and reports.&middot; Maintain office supplies inventory and inform the Admin Department for replenishment.&middot; Provide administrative support to HR, Admin, and other departments as needed.&middot; Ensure adherence to company protocols and security policies for visitor handling.Requirements:&middot; Bachelor&rsquo;s Degree in Business Administration or any relevant field.&middot; 1&ndash;3 years of relevant experience in front desk, receptionist, or customer service role.&middot; Excellent verbal and written communication skills.&middot; Strong interpersonal and customer service skills.&middot; Proficient in MS Office (Word, Excel, Outlook).&middot; Well-groomed, presentable, and professional demeanor.&middot; Multitasking and time management capabilities.&middot; Ability to work under pressure and handle emergencies effectively.&middot; Punctual and responsible with a positive attitude.&middot; Team player with a willingness to support colleagues.&middot; Fluent in English and Urdu.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Female Front Desk Officer

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