customer support specialist Jobs in Lahore

customer support specialist

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helpdesk support specialist/junior systems administrator Jobs in Lahore

helpdesk support specialist/junior systems administrator

help desk technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

Brain Telecommunication Ltd

The Technical Support Engineer acts as the primary point of contact for customers requiring technical assistance. This role involves handling support tickets, resolving first-level issues, and escalating advanced problems to Tier 2 or Tier 3 teams when necessary. The ideal candidate will demonstrate strong communication skills, a customer-centric mindset, and solid knowledge of basic troubleshooting for software, hardware, and networking systems.Key Responsibilities<ul><li>Serve as the first line of support for customers through phone, email, chat, and ticketing systems.</li><li>Log, prioritize, and categorize customer requests accurately within the ticketing system.</li><li>Deliver first-level technical support, including but not limited to:</li><li>Password resets and account access issues</li><li>Assistance with software installations and configurations</li><li>Troubleshooting network connectivity problems</li><li>Basic hardware diagnostics and issue resolution</li><li>Provide clear, step-by-step guidance to customers using FAQs and documented processes.</li><li>Escalate unresolved or complex issues to Tier 2/Layer 2 or Tier 3 support teams.</li><li>Adhere to standard operating procedures and incident management protocols.</li><li>Maintain timely follow-up and proactive communication with customers on open tickets.</li><li>Document resolutions and contribute to the internal knowledge base for continuous improvement.</li><li>Ensure professionalism, empathy, and customer satisfaction in all interactions.</li><li>Collaborate with internal teams to ensure efficient problem resolution and knowledge sharing.</li></ul>RequirementsEducation &amp; Experience:<ul><li>High school diploma or equivalent; Associate or Bachelor&rsquo;s degree preferred.</li><li>Minimum 1 year of experience in customer service, help desk, or technical support.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Basic understanding of IT environments (Windows, macOS, networking).</li><li>Familiarity with ticketing systems (e.g., Oracle, Zendesk, Freshdesk, Jira).</li><li>Ability to diagnose and troubleshoot common hardware and software problems.</li><li>Strong problem-solving skills with keen attention to detail.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Desirable:<ul><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, CCNA).</li><li>Previous experience in a call center, NOC, or help desk environment with exposure to Layer 2 support.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certifed ?</li><li>Can you join by Dec 1st 2025 ?</li><li>Are you Lahore Resident ?</li></ul>Expected Start Date: 01/12/2025

Technical Support Engineer Layer 1 (NOC)

Halo Tuition Academy

Job Summary:The responsible job title will be working on the Service Desk (Ticketing), taking active calls, and dealing with internal IT issues. The candidate must be fluent in English and comprehend IT concerns.Basic Job Duties:Generic Duties:In addition to specific responsibilities, the role will also be responsible for ensuring:&middot; Must have extensive knowledge of the help desk.&middot; Must be able to understand user&rsquo;s requirements.&middot; Must have excellent customer service skills.&middot; Should have in-depth knowledge of IT Data Protection and Security.&middot; Must have experience with Remote Support Tools.&middot; Should have knowledge about VOIP services.&middot; Should have knowledge and understanding about Active Directory.&middot; Should have an understanding of various email protocols and their configurations.&middot; Must possess knowledge of IT L1 issues and their resolution.&middot; Must have basic network understanding and router build up, investigation etc.&middot; Must have basic skills to troubleshoot printers&middot; Must have the skill to improvise a solution to a specified problem.&middot; Must be capable of carrying on any assigned projects efficiently.&middot; Take part in after-hours events and the 24-hour on-call schedule as needed.&middot; Take care of hardware and software configuration, testing, and support.&middot; Should be capable of repairing IT equipment.&middot; Day to Day reporting to Line Manager.&middot; Should be able to train staff on new IT Systems.&middot; Must have hands on experience with Windows OS use (Windows 10 &amp; 11) and troubleshootingMust be able to manage IT Inventory.Previous experience:&middot; 1 to 2 years of experience in IT Support (L1) and an excellent library of IT solutions.An experience of working for an international or multi-national company.Education:Bachelor in ITJob Timing: Rotational shiftJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Intern

Billing Freedom

We are seeking a motivated IT Support Specialist responsible for providing technical assistance and support related to computer systems, hardware, and software. The specialist responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner.Key Responsibilities:<ul><li>Provide technical support for internal users via phone, email, or in person.</li><li>Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain software applications and operating systems.</li><li>Set up new user accounts, profiles, and permissions across various systems.</li><li>Maintain and monitor IT systems including servers, networks, and security tools.</li><li>Document support issues and resolutions in ticketing systems.</li><li>Assist with IT asset inventory and hardware lifecycle management.</li><li>Participate in IT projects and initiatives including upgrades and migrations.</li><li>Escalate unresolved issues to higher-level IT staff or external vendors as needed.</li><li>Provide training and guidance to users on system functionality and best practices.</li></ul>Education &amp; Experience:<ul><li>Associate or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>1-3 years of experience in a technical support or help desk role preferred.</li></ul>Technical Skills:<ul><li>Proficient in Microsoft Windows and Office 365 environments.</li><li>Familiar with networking fundamentals (TCP/IP, DNS, DHCP).</li><li>Experience with ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Basic knowledge of Active Directory, remote desktop tools, and antivirus/security software.</li></ul>Soft Skills:<ul><li>Strong problem-solving and analytical abilities.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage multiple priorities and work under pressure.</li><li>Team player with a proactive and positive attitude.</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthExperience:<ul><li>IT Support Specialist: 1 year (Required)</li></ul>Work Location: In person

IT Support Specialist

Unze Trading (Pvt). Ltd.

We are looking for a proactive and skilled IT Support Engineer to join our team and ensure smooth IT operations across the organization.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues</li><li>Troubleshoot and resolve IT-related problems promptly</li><li>Install, configure, and maintain IT systems and equipment</li><li>Manage user accounts, permissions, and system access</li><li>Support SAP, ERP, and other business applications if required</li><li>Maintain IT documentation and SOPs</li><li>Assist in IT projects, upgrades, and system improvements</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>3 years experience in IT support or system administration</li><li>Strong knowledge of Windows and Linux environments</li><li>Experience with networking, printers, and IT troubleshooting</li><li>Familiarity with ERP systems (SAP B1 knowledge is a plus)</li><li>Good problem-solving, communication, and teamwork skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

Suparco Paints

Key Responsibilities:&Oslash; Monitor LAN/WAN network performance and ensure continuous connectivity.&Oslash; Perform routine maintenance and troubleshoot network issues.&Oslash; Install, configure, and maintain computers, printers, routers, switches, and other IT equipment.&Oslash; Provide technical support for software installation and updates.&Oslash; Provide first-level IT support to employees for system, network, and application issues.&Oslash; Respond to IT support tickets and resolve issues in a timely manner.&Oslash; Implement and monitor security measures such as firewalls, antivirus, and access controls.&Oslash; Maintain inventory of IT assets and update documentation of network configurations.&Oslash; Assist in data backup processes and recovery procedures.&Oslash; Ensure data protection standards are followed.&Oslash; Assist in upgrading network infrastructure and improving IT systems.&Oslash; Coordinate with IT vendors for maintenance, repair, and procurement of IT equipment.Required Skills &amp; Qualifications:&middot; Bachelor&rsquo;s degree in IT, Computer Science, or related field.&middot; Knowledge of networking (LAN/WAN), routers, switches, and firewalls.&middot; Strong troubleshooting and problem-solving skills.&middot; Familiarity with Windows OS, MS Office, and IT support tools.&middot; Good communication and teamwork skills.Job Type: Full-timeWork Location: In person

IT Network Support Officer

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Job Summary:
 
 
 
 We are looking for a motivated and detail-oriented
 
 IT Support Officer
 
 to join our IT team. The ideal candidate will assist in providing technical support, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth daily operations. This position offers an excellent opportunity to gain hands-on experience in a professional IT environment and develop technical and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
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 Provide first-level technical support to end-users via in-person, email, or remote tools
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 Diagnose, troubleshoot, and resolve hardware, software, and network-related issues
 </li>
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 Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals
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 Support user account management, password resets, and access requests through Active Directory or similar systems
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 Install and update software applications as per company policies
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 Assist with network troubleshooting and connectivity support (LAN/Wi-Fi)
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 Ensure compliance with IT policies, procedures, and security standards
 
 
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 </ul>
 
 Required Skills &amp; Qualifications:
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field
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 Basic knowledge of Windows and macOS operating systems
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 Familiarity with networking fundamentals (LAN, IP addressing, routers, switches)
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 Understanding of Microsoft 365, Active Directory, and basic IT security concepts
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 Strong problem-solving and communication skills
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 Ability to work collaboratively in a fast-paced environment
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 <li>
 Willingness to learn new technologies and take initiative in problem-solving
 
 
 </li>
 </ul>
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IT Support Officer

Explore 500+ Help desk technician in Lahore this December. Find roles across top companies and apply now to boost your career.