it support officer

it support executive

it support specialist

technical support engineer Jobs in Lahore

technical support engineer

customer support specialist Jobs in Lahore

customer support specialist

help desk technician

AV Private Limited

<p><b>Job Duties and Responsibilities</b></p><p>&middot; Deliver outstanding customer service and technical support to clients through phone, email, and live chat.</p><p>&middot; Respond promptly and effectively to customer inquiries and concerns.</p><p>&middot; Identify, troubleshoot, and resolve technical issues related to company services.</p><p>&middot; Accurately document and maintain records of all customer interactions in accordance with company policies.</p><p>&middot; Collect and share customer feedback to help enhance products, services, and overall customer experience.</p><p><b>Required Skills:</b></p><p>&middot; Proven experience in administrative support.</p><p>&middot; Strong organizational and communication skills.</p><p>&middot; Proficiency in Microsoft Office.</p><p>&middot; Ability to handle confidential information discreetly.</p><p><b>Salary + Benefits:</b></p><p>&middot; Salary: As per Interview<br/>EOBI<br/>Appreciation-based Lunch/Dinner<br/>Bi-Annual Increments + Performance-based Increments on Salary<br/>Internal Promotions and Growth Opportunities</p><p><b>Job Type: Full Time &amp; Permanent Role</b><br/><b>Job Location:</b> D2, Johar Town Phase 1, Lahore (Preferably Nearby Candidates)</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist

Algo

<div><p>Job Position: L1 Support Engineer<br>
Location: DHA Phase 8, Lahore<br>
Working Hours: US Time Zone (Rotational on monthly basis)<br>
<br>
<b>Job Responsibilities:</b></p>
<ul>
<li><b>Ticketing Triage:</b></li>
</ul>
<p>o Triage incoming email tickets by categorizing the issue type, product, urgency and required customer details.</p>
<ul>
<li><b>Customer Interaction:</b></li>
</ul>
<p>o Provide prompt and courteous responses to customer inquiries regarding software functionality, troubleshooting, and general information based on support documentation.</p>
<ul>
<li><b>Issue Resolution:</b></li>
</ul>
<p>o Diagnose and resolve basic software issues and user errors following established procedures.</p>
<p>
o Escalate complex issues to higher-level support or relevant departments as needed.</p>
<p>
o Knowledge of <b>SQL</b> and <b>Python </b>is <b>mandatory </b>for this role.</p>
<ul>
<li><b>Knowledge Management:</b></li>
</ul>
<p>o Utilize and maintain up-to-date knowledge of the company's SaaS products and support documentation.</p>
<p>
o Update and document customer interactions, issues, and resolutions in the support ticketing system.</p>
<p>
o Provide weekly reporting highlighting outstanding tickets by solution, urgency and type.</p>
<ul>
<li><b>Performance Monitoring:</b></li>
</ul>
<p>o Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.</p>
<p>
o Participate in regular training and development sessions to enhance support skills and product knowledge.</p>
<ul>
<li><b>Team Collaboration:</b></li>
</ul>
<p>o Collaborate with team members and other departments to improve support processes and customer experience.</p>
<p>
o Provide feedback on common issues or trends to help improve the software and support strategies.</p><br>
<p><b>
Qualifications Needed:</b></p>
<ul>
<li><b>Education:</b></li>
</ul>
<p>o Associate&rsquo;s <b>CS degree</b> or higher in a related field preferred.</p>
<ul>
<li><b>Experience:</b></li>
</ul>
<p>o Previous experience in technical support of 2-3 years, especially in a <b>SQL &amp; Python</b> environment.</p>
<ul>
<li><b>Skills:</b></li>
</ul>
<p>o Strong communication skills, both written and verbal.</p>
<p>
o Basic troubleshooting skills and the ability to learn new software quickly.</p>
<p>
o Proficiency in using support ticketing systems and CRM tools.</p>
<p>
o Excellent problem-solving abilities and a customer-focused mindset.</p>
<ul>
<li><b>Attributes:</b></li>
</ul>
<p>o Patient, empathetic, and able to handle customer inquiries with professionalism.</p>
<p>
o Ability to work independently and as part of a team in a fast-paced environment.</p>
<p>
o Strong organizational skills and attention to detail.</p><br>
<ul><li><b><i>The excellent English communication skills are required to communicate with the US team members.</i></b></li></ul></div>

L1 Support Engineer

Dot Print PVT Limited

<p>We need IT Support Officer who will be responsible for providing technical support, troubleshooting IT issues, surveillance system and ensuring the smooth operation of IT systems within the organization.</p><p><b>Responsibilities:</b></p><p>&middot; Provide technical support to end-users for hardware, software, and networking issues.</p><p>&middot; Install, configure, and maintain computer systems and software.</p><p>&middot; Help maintain and troubleshoot network connections, including Wi-Fi, VPN, Firewall, and LAN setups.</p><p>&middot; CCTV/ IP cameras DVR/ NVR Installation.</p><p>&middot; Hands-on experience on Free NAS/ True Nas. Network security &amp; Networking Designing &amp; cabling.</p><p>&middot; Manage user accounts, permissions, and access rights.</p><p>&middot; Monitor IT systems to ensure data security, backup and recovery.</p><p>&middot; Assist in the implementation of IT projects and initiatives.</p><p>&middot; Document IT procedures and configurations.</p><p>&middot; Stay up-to-date with technological advancements and recommend upgrades or new systems as needed.</p><p>&middot; Provide training and technical guidance to users as required.</p><p>&middot; Collaborate with external vendors for IT- related services and support.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</p><p>&middot; Minimum of 3 -4 Years of experience in IT support or a similar role.</p><p>&middot; Proficient in troubleshooting hardware, software and network issues.</p><p>&middot; Experience in CCTV installation. (NVR/DVR/PSS)</p><p>&middot; Knowledge of operating systems, networking protocols, and cybersecurity best practices.</p><p>&middot; Strong Analytical and problem-solving skills.</p><p>&middot; Excellent communication and interpersonal abilities.</p><p>&middot; Ability to work well in a team environment.</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Support Officer

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
The Job:</div><div>
We are seeking a Software Support Representative to provide customer support for our suite of products, including accounting, at the Contour Office in Lahore, Pakistan. In this role, you are expected to demonstrate deep understanding of our software and efficiently address customer questions on usage or troubleshoot problems, ultimately improving customer satisfaction with our products.</div><div></div><div>
Successful candidates must have a passion for software, exceptional problem-solving abilities, strong work ethic, and a keen drive to help others.</div><div></div><div>
Responsibilities</div><div>
1. Learn the industry we serve, our product offerings, and the challenges faced by our customers:</div><ul><li>Acquire in-depth knowledge of our suite of products and add-on modules</li><li>Maintain basic bookkeeping skills to address common accounting issues (journal entries, financial reporting, reversing transactions, reconciliations, etc.)</li><li>Develop an understanding of dealership operations and the business processes our products support</li><li>Attend key industry events and user conferences as required</li></ul><div></div><div>
2. Deliver best in class customer service to our customers:</div><ul><li>Respond to incoming emails, calls, and chats from customers, aiming to resolve issues on the spot or track them for later follow up, with a goal of taking 7-10 tickets per day</li><li>Maintain a closure rate of 80% or higher for tickets on the same day they are opened</li><li>Master the ability to triage numerous tasks at the same time while providing excellent customer support</li><li>Own every customer interaction, ensuring timely follow-up communications and aiming for a 98% or higher customer satisfaction (CSAT) score on ticket follow up surveys</li><li>Contribute to the enhancement of the Knowledge Base by creating new articles</li><li>Assist with testing and replicating software and hardware problems reported by customers, and troubleshoot these issues</li><li>Support fellow team members in making follow-up calls to address customer issues</li><li>Continuously enhance your customer service skills through ongoing education on platforms like LinkedIn Learning and Open Sesame</li></ul><div></div><div>
3. Keep data in our internal tools up-to-date and correct:</div><ul><li>Maintain high levels of Ticket Accuracy in monthly audits (95% or higher)</li><li>Complete special projects and tasks as assigned by the Support Team Lead</li></ul><div></div><div>
Profile of a Successful Candidate:</div><ul><li>2+ years of software service experience</li><li>Strong computer troubleshooting skills</li><li>Bookkeeping experience or knowledge</li><li>Experience with QuickBooks, Peachtree, or other business management systems with accounting integration</li><li>Familiarity with payment gateways and integrations (such as Keenu, PayFast, JazzCash, EasyPaisa, 1LINK, and VISA/MasterCard networks) would be an asset</li><li>Knowledge of local settlement cycles, chargebacks, and refund processes within Pakistan&rsquo;s financial ecosystem, along with proficiency in SQL and Excel for tracking and reconciling payment and settlement data, would be an asset</li><li>Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries</li><li>Proven ability to build relationships with customers over the phone, understand their concerns, and provide clear guidance and solutions</li><li>Willingness to interact with customers in a professional, productive manner that enhances customers&rsquo; experience</li><li>Strong organizational skills to manage multiple customer interactions</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Software Support Representative

Orka

<p>Orkatok is looking for IT Support Engineers for its office located in Bahria Town, Lahore. The candidate must have in depth knowledge of networks, operating systems and general day to day troubleshooting. Fresh candidates are also encouraged to apply, however, experienced candidates will be given preference.</p><p><b>Location: Bahria Town Lahore </b></p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p>

IT Support Executive

Novatore Solutions

<p><b>Experience: Fresh - 3 Months</b></p><p><b>Job Type: Full Time - Onsite</b></p><p><b>Location: PCSIR Staff Society - College Road, Lahore</b></p><p><b>Key Responsibilities:</b></p><ul><li>Handle <b>market purchasing</b> for IT-related items (laptops, accessories, networking equipment, etc.).</li><li>Troubleshoot <b>hardware/software issues</b> on laptops.</li><li>Manage and update <b>IT inventory records</b>.</li><li>Support the team in resolving <b>basic networking and connectivity issues</b>.</li><li>Coordinate with vendors and ensure timely repairs or replacements.</li><li>Maintain documentation and ensure smooth day-to-day IT operations.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs30,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

IT Intern

TekBoox

<p>Tekboox, a US-based IT solutions company, is hiring <b>Fresher IT Support </b> to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.</p><p><b>Key Responsibilities:</b></p><p>&middot; Provide first-level support to end users for hardware, software, and network issues.</p><p>&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.</p><p>&middot; Assist with password resets, email configuration, and printer setup.</p><p>&middot; Install, configure, and update operating systems, applications, and security patches.</p><p>&middot; Set up and maintain laptops, desktops, and mobile devices.</p><p>&middot; Perform routine checks to ensure hardware and systems are running efficiently.</p><p>&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.</p><p>&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.</p><p>&middot; Follow IT security best practices including antivirus usage, backups, and access control.</p><p>&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.</p><p>&middot; Maintain IT asset inventory (devices, licenses, and accessories).</p><p>&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p><p>&middot; Fresh graduates or up to <b>1 year of experience</b> (internship or professional) in IT support.</p><p>&middot; Basic understanding of <b>Windows OS</b>, networking fundamentals, and system troubleshooting.</p><p>&middot; Familiarity with <b>Active Directory</b>, <b>Microsoft 365</b>, or similar platforms.</p><p>&middot; Strong analytical, communication, and customer service skills.</p><p>&middot; Eagerness to learn and grow in a professional IT environment.</p><p><b>Job Location &amp; Timing:</b><br/>Location :DHA Y Block &amp; Garden Town Lahore<br/>Timing : (Onsite 5days a week)<br/>Interested apply Saddam.hussain@tekboox.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Fresher IT Support

Explore 467+ Help desk technician in Lahore this November. Find roles across top companies and apply now to boost your career.