customer support representative Jobs in Lahore

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it support engineer

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help desk technician

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
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Service Desk Engineer

Howmuch

<div>
 
 Overview
 
 
 
 Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Set up hardware and install and configure software and drivers.
 </li>
 <li>
 Maintain and repair technological equipment (e.g. routers) or peripheral devices.
 </li>
 <li>
 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
 </li>
 <li>
 Perform regular upgrades to ensure systems remain updated.
 </li>
 <li>
 Troubleshoot system failures or bugs and provide solutions to restore functionality.
 </li>
 <li>
 Arrange maintenance sessions to discover and mend inefficiencies.
 </li>
 <li>
 Offer timely technical support and teach users how to utilize computers correctly.
 </li>
 <li>
 Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
 </li>
 <li>
 Protects organization's value by keeping information confidential.
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Adhering to company's policies, standards and procedures in the performance of job duties.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as computer technician or similar role.
 </li>
 <li>
 Thorough knowledge of computer systems and IT components.
 </li>
 <li>
 Good knowledge of internet security and data privacy principles.
 </li>
 <li>
 Excellent troubleshooting skills.
 </li>
 <li>
 Exceptional organizing and time-management skills.
 </li>
 <li>
 Strong verbal and written communication skills are critical.
 </li>
 <li>
 Relevant certifications (e.g. CompTIA A+) will be an advantage.
 </li>
 <li>
 Experience/Knowledge of Hubspot CRM is a plus.
 
 
 </li>
 </ul>
 
 Key Benefits
 
 
 
 <ul>
 <li>
 Competitive commission structures that reward your work
 </li>
 <li>
 Bonuses and Commissions
 </li>
 <li>
 Accelerated learning and career growth!
 </li>
 </ul>
</div>

Technical Support Associate

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Location: PK - Lahore (On-Site)( Timing 6pm-3am)

Job Type: Full-Time

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
<h4 class="jobSectionHeader">
Job Description:</h4>

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships. 


Role Overview

We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows 


What You&rsquo;ll Do 
<ul>
<li>Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations</li>
<li>Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment</li>
<li>Provide IT Support for MDM platforms such as Kandji and Microsoft Intune</li>
<li>Hands-on MacOS support and advanced troubleshooting for Windows OS issues</li>
<li>Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms</li>
<li>Provide onsite support for office users and remote support via Jira tickets, email, and Slack</li>
<li>Maintain accurate IT asset inventory and device lifecycle records</li>
<li>Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls</li>
<li>Basic understanding of current AI trends and how AI can assist in IT support ticket management</li>
</ul>
What We&rsquo;re Looking For 
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience</li>
<li>1&ndash;6 years of IT support experience in a corporate or fast-paced environment</li>
<li>Strong working knowledge of MacOS and Windows, with basic Linux familiarity</li>
<li>Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)</li>
<li>Solid understanding of ticketing systems such as Jira Service Management</li>
<li>Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications</li>
<li>Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure</li>
<li>Awareness of modern IT security concepts and tools, including next-generation firewalls</li>
<li>Understanding of how AI and automation are applied in IT support workflows</li>
<li>Strong communication and customer-handling skills with a problem-solving mindset</li>
<li>Flexibility to work varying hours or shifts when required</li>
<li>Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

IT Support Engineer New

IntelliasPro Private Limited

IntelliasPro is a leading US-based outsourcing company, committed to providing our employees with an enriching and rewarding environment.Responsibilities:<ul><li>Provide technical support for software, hardware, and networking issues across the organization.</li><li>Install, configure, and maintain computer systems, printers, and related peripherals.</li><li>Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.</li><li>Ensure smooth functioning of LAN/WAN, Wi-Fi, routers, switches, and firewalls.</li><li>Manage user accounts, permissions, and access control within company systems.</li><li>Monitor and maintain servers, backups, and data security protocols.</li><li>Assist in software installations, updates, and license management.</li><li>Coordinate with vendors for IT equipment procurement and maintenance.</li><li>Maintain IT inventory and ensure all assets are properly tagged and recorded.</li><li>Ensure compliance with IT policies and data protection guidelines.</li><li>Support internal users through calls, emails, and ticketing systems.</li><li>Document all technical tasks, configurations, and troubleshooting steps.</li><li>Perform any other IT-related tasks assigned by management.</li></ul>Requirements:<ul><li>Strong understanding of networking concepts (LAN/WAN, TCP/IP, DHCP, DNS, VPN, Firewalls).</li><li>Hands-on experience with routers, switches, and access points.</li><li>Familiarity with Windows OS, Microsoft 365, and server administration.</li><li>Basic knowledge of CCTV, biometric, and telephony systems.</li><li>Ability to diagnose and repair hardware and software issues efficiently.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Certification in CCNA, MCSA, or related fields will be an advantage.</li><li>Previous experience in IT support or network administration (Minimum 1 year).</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Relevant certifications (CCNA, CompTIA Network+, or equivalent) preferred.</li></ul>Key Benefits:<ul><li>On Job Training</li><li>Fuel Allowance</li><li>Medical Insurance (OPD &amp; IPD)</li><li>PF</li><li>EOBI</li><li>Paid Leaves</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Information Technology (IT) Executive

Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Assistant IT Manager

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.
 
 
 
 Division Link:
 
 https://www.volantesystems.com/
 
 
 
 The Position
 
 
 
 We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 The Tier 1 Bilingual Support Specialist (French &amp; English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring consistent, high-quality customer experience in both languages.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.
 </li>
 <li>
 Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
 </li>
 <li>
 Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
 </li>
 <li>
 Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
 </li>
 <li>
 Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
 </li>
 <li>
 Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
 </li>
 <li>
 Maintain SLA commitments for response and resolution times, contributing to service level goals.
 </li>
 <li>
 Participate in training sessions to stay updated on product changes, support processes, and tools.
 </li>
 <li>
 Adhere to company support policies and maintain high-quality communication in every interaction.
 </li>
 <li>
 Assist in Training and Translating document in French
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in SaaS technical support or a similar customer-facing technical role.
 </li>
 <li>
 Exceptional communication skills in English
 </li>
 <li>
 Exceptional communication skills in French
 </li>
 <li>
 Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).
 </li>
 <li>
 Basic understanding of databases (e.g., SQL queries, relational data concepts).
 </li>
 <li>
 Comfortable navigating Linux environments and using command-line tools.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills for technical and customer issues.
 </li>
 <li>
 Excellent verbal and written communication skills with a customer-first mindset.
 </li>
 <li>
 Ability to document issues clearly and follow established escalation procedures.
 </li>
 <li>
 Quick learner with the ability to adapt to changing products and technologies.
 </li>
 <li>
 Team-oriented with a strong sense of accountability and ownership.
 </li>
 <li>
 Available to work on After hours Rotating Schedule, public holidays
 
 
 </li>
 </ul>
 
 Good To Have (Bonus)
 
 
 
 <ul>
 <li>
 Exposure to APIs, scripting, or monitoring/logging tools.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 &emsp;
 
 
 
 Workshift (Job Timings)
 
 
 
 <ul>
 <li>
 Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend After Hours Support: Must be willing to work on weekends
 </li>
 <li>
 After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Specialist (French Bilingual)

PROPERTY BUY-RENT (SMC -Private) Limited

Junior Support EngineerLocation: Lahore, Pakistan Salary Range: PKR 70,000 &ndash; 90,000 per month Experience Required: 1&ndash;2 Years Job Type: Full-TimeJob Summary:We are seeking a skilled and motivated Junior Support Engineer to join our technical team. The ideal candidate will have hands-on experience in Windows Server administration, Level 1 technical support, Microsoft 365 administration, and Azure Entra ID (Azure Active Directory). The candidate should also be familiar with virtualization technologies&mdash;especially Hyper-V&mdash;and demonstrate strong English communication and writing skills.Key Responsibilities:<ul><li>Provide remote technical support to clients and internal teams.</li><li>Perform Windows Server administration tasks, including user management, permissions, and system maintenance.</li><li>Handle Level 1 IT support tickets, troubleshooting hardware, software, and network issues.</li><li>Administer and support Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;3 years of experience in IT support, system administration, or a related role.</li><li>Strong knowledge of Windows and Mac OS environments, networking, and cloud systems.</li><li>Hands-on experience with servers, routers, switches, and firewalls.</li><li>Excellent troubleshooting, leadership, and communication skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Certifications such as CompTIA A+, CCNA, or Microsoft Certified Professional (MCP) are a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary (PKR 70,000 &ndash; 90,000) based on experience.</li><li>5 days a week (Saturday and Sunday Off)</li><li>Professional development and certification support.</li><li>Friendly and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Junior Support Engineer

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