network engineer

customer service representative Jobs in Lahore

customer service representative

customer support agent

customer support executive Jobs in Lahore

customer support executive

customer support representative Jobs in Lahore

customer support representative

help desk technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Software Support Officer

Prima Systems

We are seeking a skilled and proactive IT Support Officer Level 2 with expertise in Microsoft technologies to join our IT team. The ideal candidate will provide advanced technical support to resolve complex issues, maintain IT systems, and ensure seamless operation of Microsoft environments.Key Responsibilities:<ul><li>Provide second-level technical support for hardware, software, and network issues, ensuring timely resolution.</li><li>Troubleshoot and resolve escalated issues related to Microsoft technologies, including Windows OS, Microsoft 365, and Azure.</li><li>Manage and maintain user accounts, permissions, and security in Active Directory and Microsoft Azure AD.</li><li>Support Office 365 applications (e.g., Outlook, Teams, SharePoint) and troubleshoot integration and connectivity issues.</li><li>Administer Microsoft Teams and OneDrive environments, ensuring data integrity and user accessibility.</li><li>Collaborate with the IT Level 1 team to handle escalations and provide guidance on resolving more complex issues.</li><li>Monitor system performance, manage backups, and ensure adherence to IT security protocols.</li><li>Assist in deploying software patches, updates, and new systems following best practices.</li><li>Document technical solutions, procedures, and configurations for future reference.</li><li>Participate in IT projects, such as migrations, system upgrades, and deployments, particularly in Microsoft ecosystems.</li></ul>Required Skills and Qualifications:<ul><li>Proven experience in an IT support role, with at least 2+ years in a Level 2 support capacity.</li><li>Strong expertise in Microsoft technologies, including:</li><li>Windows OS (Windows 10/11 and Server environments).</li><li>Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).</li><li>Azure AD, Microsoft Intune, and Endpoint Manager.</li><li>Microsoft Exchange Online and security configurations.</li><li>Familiarity with networking protocols and tools (DNS, DHCP, TCP/IP).</li><li>Experience with IT service management (ITSM) tools and ticketing systems.</li><li>Ability to analyze and resolve complex technical issues effectively.</li><li>Strong communication and interpersonal skills to assist users and collaborate with teams.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Application Question(s):<ul><li>Are you available for night shift?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Level 2 Support: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

IT Helpdesk Support Specialist L2

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

SPEC Refinery (PVT) LTD

Key Responsibilities<ul><li>Provide day-to-day IT support for local staff (hardware, software, connectivity, accounts).</li><li>Execute IT tasks and instructions from Group IT leadership, ensuring work is documented and tracked.</li><li>Assist with the rollout of Intune, Autopilot, and modern desktop environments (device setup, patch compliance, troubleshooting).</li><li>Support implementation of Cisco Umbrella, Cisco Duo, encryption policies, and Intune audit policies under direction of Group IT.</li><li>Carry out basic troubleshooting and remediation for Windows 11, Microsoft 365 apps, printers, and networking.</li><li>Support and monitor endpoint protection, email security, and device compliance.</li><li>Perform backup verification tasks and assist with recovery testing using designated tools (e.g., Cove).</li><li>Document incidents, changes, and resolutions in the ticketing/documentation system (Hudu, PSA/RMM).</li><li>Provide clear communication and escalation when issues cannot be resolved locally.</li></ul>What This Role is Not<ul><li>This is not a server administration or IT security architect role.</li><li>The role does not involve designing IT infrastructure or defining security policy &ndash; these are owned by Group IT.</li></ul>Qualifications &amp; Skills<ul><li>2&ndash;4 years&rsquo; experience in IT support or system administration.</li><li>Strong knowledge of Microsoft Windows 11 and Office 365.</li><li>Familiarity with Intune/Endpoint Manager (enrollment, compliance, patching).</li><li>Good understanding of networking (DNS, DHCP, VPNs).</li><li>Ability to follow documented processes and escalate where necessary.</li><li>Strong communication skills and ability to work under direction.</li><li>Commitment to security best practices and willingness to operate with least privilege access.</li></ul>Preferred<ul><li>Experience with PSA/RMM tools.</li><li>Experience with Microsoft 365 security features (labels, DLP, MFA).</li></ul>Certifications such as CompTIA A+, Network+, or Microsoft FundamentaJob Type: Full-timePay: Rs70,000.00 - Rs105,000.00 per monthWork Location: In person

IT Systems Engineer

Msq Developers

We are looking for IT Support Executive, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support.<ul><li>Good knowledge of troubleshooting network &amp; system issues</li><li>Installing and configuring computer hardware, software, systems, networks, printers, Networking, and Microtech.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Responding in a timely manner to service issues and requests.</li><li>Providing technical support across the company.</li><li>Setting up accounts for new users.</li><li>Repairing and replacing equipment as necessary.</li><li>Testing new technology.</li><li>Ability to handle Networks &amp; Servers, configuring backup servers</li><li>Possibly&#8239;training junior staff</li></ul>Shift timing : 5pm to 2am (on-site job)Location: DHA Phase 8, LahoreJob Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Executive

Premier Home (Pvt) Ltd

1- First Line Support for IT Related Queries2- Installation, Configuration and Troubleshootinga. Windowsb. Computer Hardwarec. Computer Softwared. Graphic Cardse. Network Switches &amp; Routers (LAN &amp; Wi-Fi)f. Network Cablesg. Avaya Phone (IP &amp; Digital)h. PABXi. Video Surveillance (IP &amp; CCTV)j. SAP Clientk. Photocopiersl. Printersm. Scannersn. Outlook &amp; Cloud Email3- Installations of Systems &amp; Laptops for New Joiners4- Assembly of Branded &amp; Non-Branded Systems5- Managing Updates:a. Windowsb. Softwarec. Antivirus6- Visit to the Market (Hafeez Center &amp; Hall Road):a. Quotationsb. IT Consumablesc. IT Assetsd. Repairinge. Accessories7- Planned / Unplanned Visits for IT Support &amp; Payments:a. To Sub-Offices of Premier Groupb. To Warehouses &amp; Farmhousesc. To Management Homed. ISB and other IT related Payments8- Manage Inventory:a. IT Consumablesb. IT Assets9- Maintaining IT Department Documentation10- NOC Maintenance:a. Monitor Server Room atmosphereb. Planned/Unplanned Servers Maintenancec. Planned/Unplanned IT Services Maintenanced. Monitor High Availability for Critical IT Servicese. Monitor High Availability for all Network &amp; its DevicesJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

IT Executive

Sheranwala developers 

Sheranwala Developers is immediately looking for a Front Desk Officer to join our team in Wapda Town, Lahore. As a Front Desk Officer, you&rsquo;ll manage reception, client interactions, and provide administrative support with professionalism and courtesyPosition Details:Experience: 4&ndash;5 Years Salary: Market Competitive Location: Wapda Town, Lahore Nearby residents will be preferredIf you have the professionalism, courtesy, and commitment to excel &ndash; apply today and become part of Sheranwala Developers&rsquo; dynamic team!Job Type: Full-timeWork Location: In person

Female Front Desk Officer

Explore 361+ Help desk technician in Lahore this September. Find roles across top companies and apply now to boost your career.