customer support representative

customer services specialist Jobs in Lahore

customer services specialist

technical support engineer Jobs in Lahore

technical support engineer

customer support coordinator Jobs in Lahore

customer support coordinator

customer support executive (t1 technician) Jobs in Lahore

help desk technician

RepairDesk

<div>
 
 
 RepairDesk
 
 is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 
 
 Tasks
 
 
 As a Customer Support Executive (T1 Technician), you will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.
 
 
 
 You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently.
 
 
 <ul>
 
 <li>
 Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
 </li>
 
 <li>
 Address customer complaints in a compassionate and patient manner via live chat and telephone.
 </li>
 
 <li>
 Research and follow-up with customer issues and report customer requests to the development team.
 </li>
 
 <li>
 Maintain a competent understanding of the company&rsquo;s products and their functions.
 </li>
 
 <li>
 Follow company communication procedures, policies, and guidelines at all times.
 </li>
 
 <li>
 Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 2-3 years of experience related to client communication.
 </li>
 
 <li>
 Outstanding written and verbal English communication skills.
 </li>
 
 <li>
 Proven experience of customer interaction via Live Chat, Email &amp; Call.
 </li>
 
 <li>
 Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
 </li>
 
 <li>
 Preference will give to those who has working experience in a high-volume call center environment.
 </li>
 
 <li>
 Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
 </li>
 
 </ul>
 
 
 
 Shift Time: 7 pm to 4 am (Pakistan Time)
 
 
 
 
 
 Onsite (Monday to Friday)
 
 
 
 
 
 Location: Jeff Heights, Gulberg III (Lahore)
 
 
 
 Benefits
 
 <ul>
 
 <li>
 Health Insurance (IPD)- Self, Spouse &amp; Children
 </li>
 
 <li>
 Maternity &amp; Paternity Benefits
 </li>
 
 <li>
 Provident Fund
 </li>
 
 <li>
 Paid Leaves (Casual, Medical &amp; Annual)
 </li>
 
 <li>
 Profit/Stocks Sharing Plan (Tenured Employees)
 </li>
 </ul>
</div>

Customer Support Executive (T1 Technician)

Location: KarachiROLE &amp; RESPONSIBILITIES:Duties and responsibilities include the following, but are not limited to:<ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul>EDUCATION and EXPERIENCE <ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthApplication Question(s):<ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul>Work Location: In person

IT Support Executive- Lahore

M&N Business

Job Title: Receptionist Company: PNY Trainings Location: Allama Iqbal Town Salary: PKR 20,000 &ndash; 25,000 per month Job Type: Full-Time (9am to 6pm) Gender: (Female Only)PNY Trainings is looking for a professional, presentable, and customer-focused Receptionist to manage front-desk operations and provide support to students, visitors, instructors, and management.Key Responsibilities:<ul><li>Welcome students, visitors, parents, and guests professionally.</li><li>Manage front-desk operations and maintain a positive first impression of the organization.</li><li>Attend incoming calls, respond to WhatsApp messages, and forward queries to relevant departments.</li><li>Provide basic information regarding courses, admissions, fee structure, class timings, and branch details.</li><li>Maintain student inquiry records, visitor logs, call records, and daily front-desk reports.</li><li>Coordinate with Admissions, Academic, Accounts, and HR departments for student and visitor-related matters.</li><li>Follow up with students regarding admissions, fee submissions, and class schedules.</li><li>Receive documents, parcels, and courier deliveries and maintain proper records.</li><li>Handle student complaints or concerns professionally and escalate them when required.</li><li>Maintain cleanliness, discipline, and proper arrangement of the reception area.</li><li>Assist with printing, scanning, filing, attendance coordination, and other administrative tasks.</li><li>Maintain confidentiality of student, staff, and company information.</li><li>Perform any other front-desk or administrative task assigned by management.</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Fresh candidates or candidates with 1 year of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or Admin Assistant may apply.</li><li>Excellent communication and interpersonal skills.</li><li>Presentable personality with a professional attitude.</li><li>Basic knowledge of MS Office, especially Word and Excel.</li><li>Ability to handle calls, WhatsApp communication, and student inquiries efficiently.</li><li>Strong organizational, multitasking, and problem-solving skills.</li><li>Female candidates are preferred.</li></ul>Pay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Receptionist (Female)

Soothmedia Technologies (Pvt.) Ltd.

About the RoleSoothmedia Technologies Pvt. Ltd. is looking for a professional, confident, and customer-oriented Female Front Desk Officer to join our growing team. The ideal candidate will be the first point of contact for clients and visitors while also handling customer and sales inquiries. If you have excellent communication skills and enjoy interacting with customers, we'd love to hear from you.Key Responsibilities<ul><li>Welcome visitors, clients, and guests in a professional and friendly manner.</li><li>Manage incoming and outgoing phone calls and direct them to the relevant department.</li><li>Respond to customer inquiries received via phone, email, WhatsApp, social media, and walk-in visits.</li><li>Attend sales inquiries, provide product and service information, and convert inquiries into potential business opportunities.</li><li>Forward qualified leads to the Sales Team and coordinate timely follow-ups.</li><li>Schedule appointments, meetings, and interviews.</li><li>Maintain visitor records and reception logs.</li><li>Prepare quotations and basic business correspondence when required.</li><li>Receive and distribute courier, parcels, and official documents.</li><li>Maintain a clean, organized, and professional reception area.</li><li>Manage office stationery and reception supplies.</li><li>Assist the HR and Administration department with daily office tasks.</li><li>Maintain confidentiality of company records and information.</li></ul>Requirements<ul><li>Bachelor's degree (preferred).</li><li>Fresh graduates are encouraged to apply.</li><li>Minimum 1 year of experience in Reception, Front Desk, Customer Service, Telemarketing, or Sales Support will be preferred.</li><li>Excellent communication skills in English and Urdu.</li><li>Strong customer service and interpersonal skills.</li><li>Good knowledge of Microsoft Office (Word, Excel, Outlook).</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Skills<ul><li>Customer Service</li><li>Front Desk Management</li><li>Sales Inquiry Handling</li><li>Lead Generation</li><li>Telephone &amp; Email Etiquette</li><li>Communication &amp; Negotiation</li><li>Time Management</li><li>Microsoft Office</li><li>Problem Solving</li><li>Administrative Support</li></ul>What We Offer<ul><li>Competitive salary</li><li>Attractive commission on successful sales and converted leads</li><li>Performance-based incentives</li><li>Professional and friendly work environment</li><li>Career growth opportunities</li><li>Training and development programs</li><li>Annual leave as per company policy</li></ul>Pay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you able to reliably commute to Thokar Niaz Baig, Lahore?</li></ul>Work Location: In person

Front Desk Officer (Female)

Murkez Technologies

<div>
 
 
 Position:
 
 Virtual Assistant - Travel Desk
 
 
 
 
 
 
 
 
 
 Job Type:
 
 Full &ndash; Time (Onsite)
 
 
 
 
 
 
 
 Summary
 
 
 :
 
 
 
 
 We are looking for a motivated and detail-oriented individual to join our Travel Desk team for the Dream Vacation project. The candidate will assist with travel bookings, customer support, and operational activities, ensuring a seamless experience for clients.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in quotation processing for travel packages
 
 </li>
 <li>
 After learning the process, do the full quotation by yourself
 
 </li>
 <li>
 Handle new reservation processing for flights, hotels, and cruises
 
 </li>
 <li>
 Manage modification requests and customer calls
 
 </li>
 <li>
 Support group booking coordination
 
 </li>
 <li>
 Perform data entry in the Cruise Control System
 
 </li>
 <li>
 Conduct fare monitoring and update pricing information
 
 </li>
 <li>
 Assist with ancillary travel arrangements (flights, hotels, add-ons)
 
 </li>
 <li>
 Respond to customer inquiries via email, phone, and live chat
 
 </li>
 <li>
 Maintain and update travel itineraries accurately
 
 </li>
 <li>
 Support basic marketing content development
 
 </li>
 <li>
 Ensure accurate documentation and record-keeping in CRM/Excel
 
 </li>
 <li>
 Perform general administrative and coordination tasks
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Qualifications and Skills:
 
 
 
 <ul>
 <li>
 Fresh graduate or up to 1 year of relevant experience
 
 </li>
 <li>
 Strong English communication skills (written and verbal)
 
 </li>
 <li>
 Basic understanding of travel operations (preferred)
 
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint)
 
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 
 </li>
 <li>
 Willingness to learn and adapt
 
 </li>
 <li>
 Ability to work in US time zones
 
 </li>
 </ul>
 
 
 Timings:
 
 
 
 <ul>
 <li>
 6:00 PM to 3:00 AM Pakistan Standard Time
 
 </li>
 </ul>
</div>

Virtual Assistant

Dynamic Packaging (Pvt) Ltd

Job Post: Electrical TechnicianLocation: Near Metro Bus Station, Gajumata, Lahore Experience: Minimum 3+ Years (Industrial Experience is Mandatory) Education: DAE / Diploma in Electrical Engineering (or relevant field)Key Responsibilities<ul><li>Troubleshooting &amp; Maintenance: Diagnose and repair machines to minimize production downtime.</li><li>Control Panels: Design, assemble, and handle basic LV panels (DOL, Star-Delta, Timer-based).</li><li>Electrical Drawings: Read, interpret, and implement electrical circuit diagrams.</li><li>Automation &amp; Instrumentation: Work with VFDs, inverters, solar systems, basic PLCs, counters, transmitters, and sensors.</li><li>Motors: Handle operation and troubleshooting of both AC and DC motors.</li><li>Shift &amp; Safety Management: Manage shift operations, maintain workshop documentation, and enforce strict safety procedures (online/offline).</li><li>Standards &amp; Reporting: Handle complaints according to ISO standards/SOPs and ensure clear fault reporting.</li></ul>Benefits<ul><li>Free accommodation provided by the company</li><li>3 times meal provided by the company</li><li>Leave encashment</li><li>EOBI benefits</li><li>Health insurance</li><li>Medical insurance [1]</li></ul>How to ApplyShare your updated CV via WhatsApp directly to 0300-4063343.Pay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of hands-on electrical experience working specifically within an industrial or manufacturing plant environment? (Yes / No)</li><li>Do you hold a DAE or Diploma in Electrical Engineering? (Yes / No)</li><li>How many years of total experience do you have as an Electrical Technician?</li><li>Which of the following components have you independently troubleshooted in a factory setting? </li></ul>VFDs / InvertersBasic PLCsInstrumentation (Sensors, Transmitters, Counters) AC/DC MotorsWork Location: In person

Electrical Technician

Speechify

<div>Mission

Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You'll Do
<ul>
<li>Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK</li>
<li>Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms</li>
<li>Ship cloud functions, lightweight backend services, and jobs using Kotlin</li>
</ul>
An Ideal Candidate Should Have
<ul>
<li>Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.</li>
<li>Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time</li>
<li>Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down</li>
<li>Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs</li>
<li>Preferred Tech Stack:
<ul><li>Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform)</li>
<li>Prior experience with GCP is a plus</li>
</ul>
</li></ul>What We Offer
<ul><li>A fast-growing environment where you can help shape the company and product.</li>
<li>An entrepreneurial-minded team that supports risk, intuition, and hustle.</li>
<li>A hands-off management approach so you can focus and do your best work.</li>
<li>An opportunity to make a big impact in a transformative industry.</li>
<li>Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.</li>
<li>Opportunity to work on a life-changing product that millions of people use.</li>
<li>Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.</li>
<li>Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.</li>
</ul>
Think you're a good fit for this job?

Tell us more about yourself and why you're interested in the role when you apply.
 
And don't forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit?

Refer them!

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</div>

Senior Software Engineer, Core Experiences - Lahore, Pakistan

Explore 46+ Help desk technician in Lahore this August. Find roles across top companies and apply now to boost your career.