customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

it support engineer

chat support executive

hr support officer

help desk technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul><p><b>Requirements:</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer

Ahmad Enterprises

<p><b>Job Title:</b> IT Assistant<br/><b>Department:</b> Information Technology<br/><b>Reports To:</b> IT Manager / System Administrator</p><p><b>Job Summary</b></p><p>An IT Assistant provides technical support to ensure the smooth operation of computer systems, networks, and software within an organization. They help troubleshoot issues, maintain IT infrastructure, and assist users with technical problems.</p><p><b>Key Responsibilities</b></p><ul><li>Provide technical support to staff (hardware, software, and network issues)</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and solving faults</li><li>Maintain and monitor computer networks and systems</li><li>Perform regular system updates and maintenance checks</li><li>Document IT procedures, issues, and solutions</li><li>Support printers, scanners, and other office equipment</li><li>Respond to help desk requests in a timely manner</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Basic knowledge of computer hardware, software, and networking</li><li>Familiarity with operating systems like <b>Windows,</b></li><li>Understanding of networking concepts (LAN, WAN, IP, etc.)</li><li>Good problem-solving and troubleshooting skills</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and in a team</li></ul><p><b>Education &amp; Experience</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Entry-level candidates or 1&ndash;2 years of experience in IT support preferred</li></ul><p><b>Work Environment</b></p><ul><li>Office-based or hybrid work environment</li><li>May require occasional overtime or on-call support</li></ul><p>Contact On WhatsApp #</p><p>0341-4388880</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

IT Assistant

The Risk Advisors

<p>We are looking for a detail-oriented and customer-focused <b>Technical Support Engineer</b> to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.</p><p><b>Key Responsibilities </b></p><p><b>Client Support &amp; Communication</b></p><ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul><p><b>Technical Troubleshooting</b></p><ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul><p><b>Server &amp; System Management</b></p><ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul><p><b>Coordination &amp; Documentation</b></p><ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul><p><b>Continuous Improvement</b></p><ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

Trax courier & Logistics

<p><b>Key Responsibilities:</b></p><ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul><p><b>Requirements:</b></p><ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Support Engineer

Progressive Resource

<p><b>IT Assistant &ndash; US Medical Billing</b></p><p><b>Location: </b>Gulberg, Jail Road, Lahore (On-Site)</p><p><b>Shift:</b> Monday to Friday | 05:00 PM &ndash; 02:00 AM (PKT)</p><p><b>Salary:</b> Up to PKR 70,000 (Based on Experience)</p><p><b>Requirements:</b></p><p>Bachelor&rsquo;s degree in IT, Computer Science, or a related field (completed; ongoing degrees will not be considered)</p><p>6 months to 1 year of hands-on IT Support experience</p><p>Prior experience in US Medical Billing environments will be preferred</p><p>Basic understanding of Windows OS troubleshooting</p><p>Familiarity with networking concepts and connectivity issues</p><p>Exposure to VPN setup or remote access tools (preferred)</p><p>Strong communication and problem-solving skills</p><p><b>Key Responsibilities:</b></p><p>Provide day-to-day IT support for operational needs</p><p>Assist in troubleshooting hardware, software, and network-related issues</p><p>Support system setup, user account management, and access control</p><p>Maintain system performance and assist in resolving technical issues</p><p>Coordinate with senior IT team members for timely issue resolution</p><p>Ensure compliance with data security standards and internal policies</p><p><b>Benefits:</b></p><p>Free company meals (Monday to Friday)</p><p>Medical insurance</p><p>Fuel card</p><p>Paid leaves with encashment</p><p>US holidays with fixed weekends</p><p>Stable schedule (no rotational shifts)</p><p>Annual company tours</p><p>Job Type: Full-time</p><p>Pay: Up to Rs70,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience working in IT support within the medical billing domain?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>IT Assistance: 1 year (Required)</li></ul><p>Work Location: In person</p>

IT Assistant – US Medical Billing

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><p><b>
The Division:</b></p></div><div><p>
Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.</p></div><div><p><b>
Division Link</b>: https://www.volantesystems.com/</p></div><div><p>
The Position:</p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p>
The Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous support by troubleshooting basic to moderately complex problems, guiding users through solutions, and escalating unresolved issues to Tier 2 when necessary. The specialist plays a vital role in maintaining customer satisfaction and ensuring smooth day-to-day support operations.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li>Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.</li></ul></div><div><ul><li>Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.</li></ul></div><div><ul><li>Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.</li></ul></div><div><ul><li>Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.</li></ul></div><div><ul><li>Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.</li></ul></div><div><ul><li>Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.</li></ul></div><div><ul><li>Maintain SLA commitments for response and resolution times, contributing to service level goals.</li></ul></div><div><ul><li>Participate in training sessions to stay updated on product changes, support processes, and tools.</li></ul></div><div><ul><li>Adhere to company support policies and maintain high-quality communication in every interaction.</li></ul></div><p></p><div><p><b><br>
Skills &amp; Qualifications:</b></p></div><div><ul><li>3+ years of experience in SaaS technical support or a similar customer-facing technical role.</li><li>Bachelor&rsquo;s degree in IT, or related field.</li></ul></div><div><ul><li>Exceptional communication skills in English</li></ul></div><div><ul><li>Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).</li></ul></div><div><ul><li>Basic understanding of databases (e.g., SQL queries, relational data concepts).</li></ul></div><div><ul><li>Comfortable navigating Linux environments and using command-line tools.</li></ul></div><div><ul><li>Strong troubleshooting and problem-solving skills for technical and customer issues.</li></ul></div><div><ul><li>Excellent verbal and written communication skills with a customer-first mindset.</li></ul></div><div><ul><li>Ability to document issues clearly and follow established escalation procedures.</li></ul></div><div><ul><li>Quick learner with the ability to adapt to changing products and technologies.</li></ul></div><div><ul><li>Team-oriented with a strong sense of accountability and ownership.</li></ul></div><div><ul><li>Available to work on After hours Rotating Schedule, public holidays</li></ul></div><div><p>
Good To Have (Bonus):</p></div><div><ul><li>Exposure to APIs, scripting, or monitoring/logging tools.</li></ul></div><div><p>
What You&rsquo;ll Bring:</p></div><div><ul><li>A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div><div><ul><li>A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div><p><b>
Workshift</b><b> </b><b>(Job Timings):</b></p></div><div><ul><li>Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>Weekend After Hours Support: Must be willing to work on weekends</li></ul></div><div><ul><li>After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)</li></ul></div><p></p><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Technical Support Specialist

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are the world&rsquo;s most cost-effective and Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Position
  </strong>
 </p>
 <p>
  We are looking for a responsible and energetic
  <strong>
   Front Desk Receptionist,
  </strong>
  to join the Mindbridge Lahore team and undertake all receptionist and administrative duties at the desk of our Head Quarter. The hired person will be the "face of the company for all visitors and will be responsible for the first impression we make. The selected individual will have a friendly and easy-going personality while also being very perceptive and disciplined and should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting to the Manager Admin and interacting closely with senior management, the Front Desk Receptionist shall help administer front desk services for the Lahore HQ office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties And Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Keep front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
  </li>
  <li>
   Greet and welcome guests
  </li>
  <li>
   Answer questions and address complaints
  </li>
  <li>
   Responsible for overseeing clerical and administrative tasks.
  </li>
  <li>
   Answering phone calls and keeping an inventory of office supplies.
  </li>
  <li>
   Managing files and recording information as needed
  </li>
  <li>
   Receive letters, packages, etc., and distribute them
  </li>
  <li>
   Prepare outgoing mail by drafting correspondence, securing parcels, etc.
  </li>
  <li>
   Check, sort, and forward emails
  </li>
  <li>
   Providing support to Admin and HR for documentation.
  </li>
  <li>
   Helping organize and maintain office common areas.
  </li>
  <li>
   Take up other duties as assigned (travel arrangements, schedules, etc.)
  </li>
  <li>
   Assist HR team in communicating with candidates.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education And Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree or more with experience of at least 2-3 years.
  </li>
  <li>
   Excellent English communication skills
  </li>
  <li>
   Knowledge of appropriate software including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat
  </li>
  <li>
   Customer service orientation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills And Competencies
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Flexibility
  </li>
  <li>
   Adaptability
  </li>
  <li>
   Ability to multitask
  </li>
  <li>
   Emotional maturity
  </li>
  <li>
   Planning and organizing skills
  </li>
  <li>
   Stress tolerance
  </li>
  <li>
   High energy level
  </li>
  <li>
   Enthusiasm
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Exciting Benefits We Offer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Candidates can also visit our HR offices at
  <strong>
   <u>
    7 Kashmir Road, Lahore, Pakistan.
   </u>
  </strong>
  or
  <strong>
   27 Madar-e-Millat Road Quaid e Azam Industrial Estate, Lahore
  </strong>
  for walk-in interviews(with original CNIC and updated CV) from Monday to Saturday between 10 am - 5 pm. Please feel free to select the location that suits you best for the interview process:
 </p>
 <p>
 </p>
</div>


Front Desk Coordinator

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