customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

technical support engineer Jobs in Lahore

technical support engineer

customer support executive Jobs in Lahore

customer support executive

it support executive

help desk technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

Halo Tuition Academy

Job Summary:The responsible job title will be working on the Service Desk (Ticketing), taking active calls, and dealing with internal IT issues. The candidate must be fluent in English and comprehend IT concerns.Basic Job Duties:Generic Duties:In addition to specific responsibilities, the role will also be responsible for ensuring:&middot; Must have extensive knowledge of the help desk.&middot; Must be able to understand user&rsquo;s requirements.&middot; Must have excellent customer service skills.&middot; Should have in-depth knowledge of IT Data Protection and Security.&middot; Must have experience with Remote Support Tools.&middot; Should have knowledge about VOIP services.&middot; Should have knowledge and understanding about Active Directory.&middot; Should have an understanding of various email protocols and their configurations.&middot; Must possess knowledge of IT L1 issues and their resolution.&middot; Must have basic network understanding and router build up, investigation etc.&middot; Must have basic skills to troubleshoot printers&middot; Must have the skill to improvise a solution to a specified problem.&middot; Must be capable of carrying on any assigned projects efficiently.&middot; Take part in after-hours events and the 24-hour on-call schedule as needed.&middot; Take care of hardware and software configuration, testing, and support.&middot; Should be capable of repairing IT equipment.&middot; Day to Day reporting to Line Manager.&middot; Should be able to train staff on new IT Systems.&middot; Must have hands on experience with Windows OS use (Windows 10 &amp; 11) and troubleshootingMust be able to manage IT Inventory.Previous experience:&middot; 1 to 2 years of experience in IT Support (L1) and an excellent library of IT solutions.An experience of working for an international or multi-national company.Education:Bachelor in ITJob Timing: Rotational shiftJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Intern

Cosmetique

We're looking for an enthusiastic and detail-oriented IT Support Executive to join our team. In this role, you'll be responsible for providing technical support to employees, helping resolve hardware, software, and network issues quickly and effectively. Your efforts will help keep our systems running smoothly and our team productive.Key Responsibilities:<ul><li>Provide first-level technical support for hardware, software, and network-related issues</li><li>Install, configure, and troubleshoot computers, printers, and other IT equipment</li><li>Respond to support requests via email, phone, or ticketing system in a timely and professional manner</li><li>Monitor and maintain computer systems, networks, and overall IT performance</li><li>Set up new user accounts and profiles, and assist with password or access issues</li><li>Document support requests, solutions, and IT assets accurately and consistently</li><li>Maintain security protocols, including antivirus, firewalls, and data protection tools</li><li>Support video conferencing platforms, VoIP systems, and mobile device management</li><li>Escalate unresolved technical issues to senior IT staff or external vendors</li><li>Stay up to date with the latest technology trends, tools, and best practices</li></ul>Required Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>1&ndash;2 years of experience in IT support or a help desk environment</li><li>Solid knowledge of Windows and macOS operating systems</li><li>Familiarity with Microsoft Office Suite, email clients, and enterprise software</li><li>Basic understanding of networking, including LAN/WAN, TCP/IP, and DNS</li><li>Strong analytical and problem-solving skills</li><li>Clear and professional communication skills</li><li>Ability to work independently and manage multiple tasks effectively</li><li>A proactive, customer-focused attitude with a willingness to learn and adapt</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Role-relevant &ndash; assesses problem-solving and technical ability</li></ul>Non-discriminatory &ndash; focuses on skills and experienceBehavioral &ndash; helps you evaluate how the applicant acts in real situationsEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>2-years: 1 year (Required)</li></ul>Language:<ul><li>English, Urdu (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

IT Support Executive

Teamficient

Position Title: IT AssistantLocation: RemoteEmployment Type: Full-TimeExperience Level: 2+YearsCompany: Teamficient - www.teamficient.comSalary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:<ul><li>Time Range: Between 7 AM &ndash; 7 PM CST (Graveyard shift)</li><li>Working Hours: 9 hours per day (8 working hours + 1-hour break)</li><li>Days Off: TBD (2 days per week)</li></ul>About Us: At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled IT Assistant to join our team and play a crucial role in maintaining the efficiency and accuracy of our day-to-day operations.Why Join Us?&#9989; Competitive salary with potential increases based on performance.&#9989; Opportunities for career advancement.&#9989; Stable and supportive work environment.Job OverviewWe&rsquo;re seeking a dependable and detail-oriented IT Assistant to manage the core user operations that keep our team productive and secure. This role is essential for overseeing onboarding/offboarding, access permissions, and tool administration across multiple platforms like Zoho, Google Workspace, Microsoft 365, and our VOIP system. You'll also ensure that team timesheets are accurately logged and assist with IT support tickets as needed.Key Responsibilities<ul><li>Manage employee onboarding and offboarding, including creation and removal of system credentials.</li><li>Assign and maintain user access and permission levels across all company tools.</li><li>Handle Zoho Apps administration, especially Zoho Recruit and the Zoho One suite.</li><li>Provide technical support using a ticketing system, resolving common software and access issues.</li><li>Set up and manage VOIP systems such as Zoom Phone or 8x8.</li><li>Review employee timesheets for accuracy using tools like Time Clock Wizard.</li><li>Support Google Workspace and Microsoft 365 email and user account administration.</li><li>Perform basic WordPress website edits and content updates.</li></ul>Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>2&ndash;3 years of experience in an IT support or systems administration role.</li><li>Strong familiarity with Google Workspace and Microsoft 365 admin tools.</li><li>Hands-on experience managing Zoho Apps, especially Zoho Vault.</li><li>Experience with Zoom Phone, 8x8, or other similar VOIP platforms.</li><li>Knowledge of Time Clock Wizard or other time-tracking tools.</li><li>Basic understanding of WordPress content management and editing.</li><li>High attention to detail, especially in handling credentials and user data.</li><li>Strong communication and troubleshooting skills.</li><li>Bilingual capabilities (English/Spanish) needed.</li></ul>System Requirements<ul><li>Desktop/Laptop</li><li>Intel Core i5</li><li>4GB RAM for multitasking requirements</li><li>Workstation free from any Noise and Distractions</li><li>Backup Internet Connection</li><li>USB Headset with Noise Cancelling</li><li>Backup for Power Outage: Generator/UPS or Alternative Location</li></ul>Application ProcessAll initial interviews for this position will be conducted via a Google Form interview setup. Applicants must complete the form using the link provided below to be considered for the position.[Submit Your Initial Interview Here] - https://forms.gle/B8LsjtBJ1PqL4KeD9Only shortlisted candidates will be invited for a technical interview and assessment test following the initial screening.This is a long-term opportunity to grow with a supportive, global team and build a rewarding work-from-home career with Teamficient.Job Type: Full-timeWork Location: Remote

IT Assistant

Novatore Solutions

Experience: Fresh - 3 MonthsJob Type: Full Time - OnsiteLocation: PCSIR Staff Society - College Road, LahoreKey Responsibilities:<ul><li>Handle market purchasing for IT-related items (laptops, accessories, networking equipment, etc.).</li><li>Troubleshoot hardware/software issues on laptops.</li><li>Manage and update IT inventory records.</li><li>Support the team in resolving basic networking and connectivity issues.</li><li>Coordinate with vendors and ensure timely repairs or replacements.</li><li>Maintain documentation and ensure smooth day-to-day IT operations.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Recruitzz

<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or Computer Software.</li><li>Hands-on knowledge of XAMPP, PHP/MySQL applications (mandatory).</li><li>Familiarity with MS SQL Server, MySQL, and database deployments.</li><li>Experience with IIS Server configuration and SSL management.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent spoken and written English communication skills.</li><li>Active listening and questioning ability to identify problems quickly.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Strong multitasking and organizational skills.</li><li>Team player with a detail-oriented mindset.</li></ul>Onsite Position in Model Town Lahore.Job Types: Full-time, InternshipPay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>In which domain did you complete your bachelor&rsquo;s degree(BSCS,BSIT,BSSE,BBA etc)</li><li>Onsite position in Model Town Lahore, Are you willing?</li><li>Are you from Lahore?</li></ul>Experience:<ul><li>Technical Support Engineer: 2 years (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

The Hunar Foundation

Job Purpose:To provide technical support and assistance to staff and students by ensuring smooth operation, maintenance, and troubleshooting of IT systems, hardware, and software at the institute. The role supports the implementation of IT policies and ensures compliance with organizational standards.Key Responsibilities:1. Technical Support<ul><li>Provide first-level technical support for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Assist users in resolving technical problems promptly to minimize downtime.</li></ul>2. Network &amp; System Maintenance<ul><li>Monitor internet connectivity, LAN/WAN, and system performance.</li><li>Support in maintaining servers, routers, and switches as per IT guidelines.</li><li>Ensure regular system updates, backups, and antivirus checks.</li></ul>3. IT Asset Management<ul><li>Maintain inventory records of IT equipment, software licenses, and consumables.</li><li>Coordinate with the procurement department for repair, replacement, or purchase of IT assets.</li><li>Ensure all IT assets are properly tagged and recorded.</li></ul>4. Coordination &amp; Reporting<ul><li>Report recurring technical issues to the Manager IT and suggest preventive measures.</li><li>Support implementation of new IT initiatives and upgrades.</li><li>Maintain logbooks for system issues and resolutions.</li></ul>5. Compliance &amp; Safety<ul><li>Ensure adherence to The Hunar Foundation&rsquo;s IT and data security policies.</li><li>Protect confidential information and follow cybersecurity protocols.</li></ul>Qualification &amp; Experience:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: 1&ndash;2 years of relevant IT support experience (fresh graduates with strong technical aptitude may also be considered).</li></ul>Skills &amp; Competencies:<ul><li>Strong troubleshooting and problem-solving abilities.</li><li>Basic knowledge of networking, hardware, and operating systems.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and collaboratively.</li><li>Time management and attention to detail.</li></ul>Job Type: Full-timeWork Location: In person

Assistant - IT - Bedian

Explore 498+ Help desk technician in Lahore this October. Find roles across top companies and apply now to boost your career.

498 help desk technician jobs IN Lahore

Software Support Officer-IT

IT Intern

IT Support Executive

IT Assistant

IT Intern

Technical Support Engineer

Assistant - IT - Bedian