associate network technician Jobs in Lahore

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help desk technician

Sybrid Pvt Ltd (The Lakson Group of Companies)

Fresh Graduate in IT will reports to Manager IT, he is responsible for 1st Level Support for Systems related issues, Maintaining Systems &amp; Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.Key Responsibilities and Duties/Results Expected/KPI<ul><li>Manage workflow and service request through Client&rsquo;s call ticketing system</li><li>Software installation, configuration, and troubleshooting for end-users</li><li>Performance of IT supports duties as defined by the appropriate I.T Support team leader.</li><li>Network printer installation/configuration</li><li>General Desktop Support/Project Coordination/Move activities</li><li>Monitor, analyze and address reliability and performance issues</li><li>Analyze problems, develop creative solutions and assess risks/benefits</li><li>Assess and address compliance with applicable IP Policies, Standards, and Technical controls.</li><li>Document supported system and application procedures and processes.</li><li>Staffing the help desk as needed.</li><li>Keep abreast of technology changes and Client's operating environment changes to assess potential</li><li>Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.</li><li>To report security weaknesses/incident through Information security incident &amp; weakness reporting mechanism.</li></ul>Competencies and Critical Success FactorsValues, Ethics and Professionalism<ul><li>Demonstrating professional integrity by modeling Sybrid&rsquo;s values and ethical standards.</li><li>Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.</li><li>Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.</li><li>Demonstrating resilience, drive, commitment to results and responsibility y for own actions</li></ul>Resilience<ul><li>Showing persistence, perseverance, and determination.</li><li>Demonstrating adaptability and flexibility in overcoming challenging situations.</li><li>Showing resolve in searching for alternative solutions to problems.</li></ul>Results OrientationMaintaining focus on those activities that have the greatest impact on meeting work commitments.Continuous Learning<ul><li>Proactively seeking performance feedback and identifies approaches to improve own and others&rsquo; performance and learning.</li><li>Taking personal responsibility to grow and change.</li><li>Supporting opportunities for positive change and actively looks for ways to improve what they do.</li><li>Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 per monthWork Location: In person

Bachelor of Information Technology - Fresh Graduate

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer | L-1

Alpha Buzz CO

Are you an enthusiastic IT professional looking to grow your career? We&rsquo;re looking for an IT Coordinator with strong communication skills and hands-on experience supporting Microsoft tools. Female candidates are encouraged to apply.Role Responsibilities:<ul><li>Provide day-to-day IT support to internal teams</li><li>Assist with system setup, user management, and documentation</li><li>Troubleshoot issues related to Microsoft 365, Dynamics, and Outlook</li><li>Support hardware/software installation and maintenance</li><li>Coordinate with departments to ensure smooth IT operations</li></ul>What We&rsquo;re Looking For:<ul><li>6 months to 1 year of IT support experience</li><li>Bachelor&rsquo;s degree from a reputable university</li><li>Strong communication and problem-solving skills</li><li>Knowledge of Microsoft 365, Dynamics, and Outlook</li><li>Ability to work independently and in a team</li></ul>Job Type: Full-timeWork Location: In person

IT Coordinator

Abacus Outsourcing

1. Hardware Skills<ul><li>PC/laptop assembly and disassembly</li><li>Troubleshooting hardware issues</li><li>Replacing components (RAM, HDD/SSD, PSU, GPU, etc.)</li><li>Printer setup and repair</li><li>Understanding peripherals (scanners, cameras, etc.)</li></ul>2. Software Skills<ul><li>Installing and configuring operating systems (Windows, macOS, Linux)</li><li>Software installation &amp; troubleshooting</li><li>Understanding system drivers</li><li>Malware removal and system cleanup</li></ul>4. System Administration (Basic)<ul><li>Managing user accounts</li><li>Understanding Active Directory</li><li>Backup and recovery procedures</li><li>Working with Microsoft 365 / Google Workspace</li><li>Basic understanding of virtualization (VMware, Hyper-V)</li></ul>Soft Skills&middot; Clear communication with non-technical users&middot; Patience and customer service&middot; Problem-solving mindset&middot; Time management&middot; Documentation skillsEducation Requirement Education:<ul><li>Bachelor&rsquo;s degree (Graduation) in Information Technology, Computer Science, Electronics, or a related field &mdash; Mandatory</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

IT Technician

Firm Tech Services

we are Looking for one junior IT person having knowledge of LAN And WAN ,window and driver installation and printer knowledge timing 9am to 9pm location Shahalam market lahore Major Duties &amp; Responsibilities: Set up hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.). Perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Offer timely technical support and teach users how to utilize computers correctly. Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Protects organization's value by keeping information confidential. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Adhering to company's policies, standards and procedures in the performance of job duties.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

IT help & Support Assistant

Zameen Media Pvt. Ltd.

<div>Job Responsibilities: 
<ul><li>Respond to customer queries in a timely and accurate way, via email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales or Marketing teams</li><li>Assist in training junior Customer Support Representatives</li></ul> 
Job Requirements: 
<ul><li>Experience as a Customer Support Specialist or similar CS role</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li><li>Familiarity with our industry is a plus</li></ul>
<ul><li>Location: Lahore</li></ul></div>

Chat Support Executive

Explore 393+ Help desk technician in Lahore this December. Find roles across top companies and apply now to boost your career.