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Sharp Brains

We are seeking a reliable and tech-savvy IT Help Desk Specialist to join our support team for the night shift. You will be the first point of contact for our international users and internal staff, ensuring minimal downtime and smooth IT operations during overnight hours. If you are alert, calm under pressure, and passionate about solving technical issues remotely, we want to hear from you.Key Responsibilities<ul><li>Technical Support:</li><li>Provide first-line support for hardware, software, and network issues via phone, email, or ticketing system.</li><li>Troubleshoot and resolve common IT problems (password resets, connectivity issues, application errors).</li><li>Escalate complex issues to the relevant teams with clear documentation.</li><li>System Monitoring:</li><li>Monitor system alerts, servers, and network performance during night hours.</li><li>Ensure critical systems remain operational and report outages immediately.</li><li>User Assistance:</li><li>Assist international users across different time zones with professionalism and patience.</li><li>Guide users through step-by-step solutions in a clear and friendly manner.</li><li>Documentation:</li><li>Log all incidents and requests accurately in the IT ticketing system.</li><li>Maintain and update knowledge base articles for common issues.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in an IT Help Desk, Technical Support, or similar role.</li><li>Technical Skills: Familiarity with Windows/macOS, Active Directory, Office 365, VPNs, and basic networking.</li><li>Communication: Clear verbal and written English skills; ability to explain technical concepts to non-technical users.</li><li>Night Shift Readiness: Comfortable working independently during night hours and managing shift handovers.</li><li>Education: Bachelor&rsquo;s degree/Diploma in IT, Computer Science, or a related field (or equivalent experience).</li></ul>Job Type: Full-timeWork Location: In person

IT Help Desk Specialist – Night Shift

Enrichers Investment Group

Company DescriptionEnrichers Investment Group (EIG) is a Lahore-based company founded in 2011 with a vision to revolutionize the investment industry in Pakistan. We are:-&middot; Leading financial brokerage company&middot; Corporate member of Pakistan Mercantile Exchange&middot; Provide round-the-clock client assistance&middot; Strives to add value to clients through customized, transparent, and provide personalized investment strategies to customers.This is a full-time on-site role for an IT Assistant at Enrichers Investment Group (Lahore Office).Office Timings (5 Days/Week)&middot; 09:00 AM to 05:00 PM (Females)&middot; 09:00 AM to 06:00 PM (Males)Key ResponsibilitiesTechnical SupportRespond to and resolve daily IT queries from staff (hardware, software, and network issues).Provide first-level troubleshooting for desktops, laptops, printers, and other peripherals.VOIP Troubleshooting.Monitor and maintain VOIP systems to ensure uninterrupted communication.Diagnose and resolve VOIP-related connectivity, configuration, and performance issues.Coordinate with vendors or service providers when necessary.Software Installation &amp; MaintenanceInstall, configure, and update software applications across the organization.Ensure compliance with licensing requirements and organizational policies.Assist in maintaining system security through regular updates and patches.System Administration SupportSupport IT team in managing user accounts, permissions, and access rights.Assist in maintaining inventory of IT equipment and software.Document technical processes and maintain logs of support requests.Qualifications &amp; SkillsDiploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.Basic knowledge of networking concepts (LAN/WAN, TCP/IP).Experience with VOIP systems (configuration and troubleshooting).Familiarity with Windows and/or Linux operating systems.Strong problem-solving and communication skills.Ability to work independently and collaboratively in a team environment..Preferred AttributesCustomer-focused mindset with patience and professionalism.Willingness to learn and adapt to new technologies.Organizational skills to manage multiple tasks simultaneously.Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Basic knowledge of networking concepts (LAN/WAN, TCP/IP).</li><li>Familiarity with Windows and/or Linux operating systems.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

IT Assistant

INTERNATIONAL PHARMA LABS

<ul><li>IT Support &amp; Troubleshooting: Serve as the first point of contact for staff, diagnosing and resolving hardware, software, network, and peripheral issues (e.g., printers, scanners, mobile devices). This can involve both on-site and remote assistance.</li><li>System Administration &amp; Maintenance:</li><li>Install, configure, and maintain computer hardware, operating systems (Windows, Linux, macOS), and software applications.</li><li>Manage user accounts, permissions, and access controls within systems like Active Directory and specific industry software (e.g., LIMS - Laboratory Information Management Systems, Openlab).</li><li>Monitor system performance, perform regular maintenance, and implement updates and security patches to ensure reliability and minimize downtime.</li><li>Network Management &amp; Security: Administer network devices (routers, switches, firewalls, VPNs) and monitor network traffic. Implement and monitor security measures to protect sensitive data and systems from cyber threats, which is critical in an industry susceptible to data leakage.</li><li>Data Management &amp; Disaster Recovery: Manage daily data backups and develop automated backup and disaster recovery plans to ensure data integrity and business continuity.</li><li>Compliance &amp; Documentation:</li><li>Ensure all IT operations, systems, and data handling comply with relevant regulatory requirements such as GMP, FDA guidelines, and data protection acts (e.g., GDPR).</li><li>Maintain accurate inventory records of all IT hardware and software assets.</li><li>Create and maintain comprehensive documentation, including IT policies, standard operating procedures (SOPs), and troubleshooting guides.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Specialist

Msq Developers

We are looking for Entry level IT Support Executive, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support.<ul><li>Good knowledge of troubleshooting network &amp; system issues</li><li>Installing and configuring computer hardware, software, systems, networks, printers, Networking, and Microtech.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Responding in a timely manner to service issues and requests.</li><li>Providing technical support across the company.</li><li>Setting up accounts for new users.</li><li>Repairing and replacing equipment as necessary.</li><li>Testing new technology.</li><li>Ability to handle Networks &amp; Servers, configuring backup servers</li></ul>Shift timing : 5pm to 2am (on-site job)Location: DHA Phase 8, LahoreExperience: 1 yearsJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Executive

Cinepax

We are seeking a proactive and technically skilled IT Support Officer to manage and maintain the IT infrastructure and cinema-related systems. The ideal candidate will ensure smooth operation of all technical equipment, including ticketing systems, POS systems, projection systems, network infrastructure, and end-user devices, to support uninterrupted cinema operations.Key Responsibilities<ul><li>Provide technical support for cinema Servers.</li><li>Maintain and troubleshoot POS systems, ticketing systems, kiosks, and online booking integrations.</li><li>Install, configure, and maintain hardware (desktops, laptops, printers, scanners, routers, switches).</li><li>Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls).</li><li>Perform routine system maintenance, updates, backups, and security checks.</li><li>Coordinate with vendors for system upgrades, repairs, and AMC support.</li><li>Ensure minimal downtime during movie screenings and peak operational hours.</li><li>Maintain documentation of IT assets, configurations, and support logs.</li><li>Provide on-site technical support during special events and premieres if required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support (experience in cinema, hospitality, or retail industry preferred).</li><li>Knowledge of digital projection systems and media servers is an advantage.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Familiarity with Windows OS, basic server management, and backup systems.</li><li>Basic to intermediate knowledge of SQL Server, including ability to run queries, extract reports, and assist in data preparation for reporting/BI systems (exposure to SSAS or data cubes is a plus)</li><li>Ability to work flexible hours, including evenings, weekends, and public holidays.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience with cinema management systems (VISTA ERP) and POS platforms.</li><li>Basic understanding of audio-visual systems.</li><li>IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.</li><li>Male Preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Dynamic and entertainment-driven work environment</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

VOLTRO By Falkenherz

Position Overview:As a Technical Support Specialist (L1), you will be the primary point of contact for troubleshooting and resolving technical issues related to telematics devices, software, and applications. You will work alongside an AI-agent to provide seamless, 24/7 support, ensuring that customers can effectively leverage our technology for fleet management and data analysis. This role involves proactive monitoring of fleet operations and efficient routing of complex cases to L2 teams and account managers.Key Responsibilities<ul><li>Initial Response &amp; Classification: Act as the first point of contact, ensuring all ticket intake and first responses meet strict SLA requirements.</li><li>Ticket Management: Classify incoming issues (P0&ndash;P3) and utilize/update the knowledge base to provide automated and manual answers.</li><li>Proactive Monitoring: Provide 24/7 proactive monitoring of all fleet operations in the interest of clients to identify potential issues before they escalate.</li><li>Basic Actioning &amp; Routing: Perform basic issue actioning for telematics hardware (GPS units, sensors) and software applications.</li><li>Escalation: Efficiently route complex cases to L2 support, account managers, or relevant technical teams for final resolution.</li><li>Documentation: Maintain and update customer records and technical issues in the CRM or ticketing system.</li><li>Knowledge Base Contribution: Participate in troubleshooting knowledge base updates and maintain product FAQs to assist both customers and internal teams.</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years of experience in technical support or IT support, ideally with a focus on telematics, GPS, IoT, or fleet management systems. (Adjusted from original 2-4 years to align with L1 entry-level).</li><li>Technical Knowledge: Basic understanding of telematics systems, GPS tracking, and wireless communication technologies.</li><li>Problem-Solving: Ability to perform basic troubleshooting for hardware, firmware, and software issues.</li><li>Communication: Strong communication skills with the ability to explain technical concepts clearly to customers.</li><li>Tools: Proficiency in using ticketing systems and a willingness to work with AI-driven support tools.</li><li>Adaptability: Ability to work in a 24/7 environment and a fast-paced, customer-centric team.</li></ul>Job Type: Full-timePay: Up to Rs180,000.00 per monthApplication Question(s):<ul><li>Are you available for a full time, on-site role in Gulberg Lahore?</li><li>Are you comfortable working in a 24/7 environment within a fast-paced, customer-focused team?</li></ul>Work Location: In person

Telematics - Technical Support Specialist (L1)

Explore 222+ Help desk technician in Lahore this February. Find roles across top companies and apply now to boost your career.