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Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
JBTLuj7U3D</div>

Service Desk Engineer

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Lahore
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

Atrium Solution Lahore

Responsibilities:<ul><li>Assist in installing, configuring, and maintaining computer systems and software</li><li>Provide technical support to staff (hardware and software issues)</li><li>Troubleshoot basic IT problems and escalate when needed</li><li>Help maintain network systems and ensure smooth connectivity</li><li>Support data entry, backups, and system updates</li><li>Assist in managing company emails and user accounts</li><li>Document IT procedures and issues</li></ul>Requirements:<ul><li>Basic knowledge of computers, networks, and software</li><li>Currently studying or recently completed IT, Computer Science, or related field</li><li>Good problem-solving skills</li><li>Basic understanding of MS Office and operating systems</li><li>Good communication skills</li></ul>Pay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

IT intern

Emerald Telecom Private Limited

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound Call - UK & USA)

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Aetheron Private Limited

Job Title: Technical Support Officer Location: Lahore Salary: PKR 80,000 per month Job Type: Full-Time (Monday to Friday)Job OverviewWe are seeking a competent and proactive Technical Support Officer to join our Lahore office. The ideal candidate will be responsible for providing technical assistance, troubleshooting IT-related issues, and ensuring smooth day-to-day operations of systems and networks.Key Responsibilities<ul><li>Provide technical support to employees for hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems, laptops, printers, and other IT equipment</li><li>Diagnose and troubleshoot system, network, and application problems in a timely manner</li><li>Manage user accounts, email setups, and access permissions</li><li>Monitor system performance and ensure security protocols are followed</li><li>Maintain IT inventory, including hardware and software assets</li><li>Coordinate with vendors for equipment servicing and maintenance when required</li><li>Document technical issues, solutions, and standard operating procedures</li><li>Assist in system upgrades, backups, and data recovery processes</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 2&ndash;3 years of experience in a similar technical support role</li><li>Strong knowledge of Windows operating systems, basic networking, and troubleshooting</li><li>Familiarity with Microsoft Office 365, email configuration, and remote support tools</li><li>Good understanding of IT security and data protection practices</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks efficiently</li></ul>Pay: Rs80,000.00 per hourWork Location: In person

Technical Support Officer

Explore 235+ Help desk technician in Lahore this May. Find roles across top companies and apply now to boost your career.

235 help desk technician jobs In Lahore

Service Desk Engineer

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IT intern

Technical Support Consultant (Inbound Call - UK & USA)

Technical Support Consultant (Inbound Call - UK & USA)

Technical Support Officer