administrative assistant

commissioning coordinator

coordinator-facilities

equipment coordinator

helpdesk and cafm coordinator

Acciona Facility Middle East

Job Summary We are seeking a detail-oriented and proactive Helpdesk and CAFM Coordinator (Arabic Speaker) to join our team. The ideal candidate will be responsible for managing and updating the Computer-Aided Facility Management (CAFM) system, ensuring accurate data entry, work order tracking, and effective coordination between maintenance teams and clients. Fluency in Arabic and English is required.Key Responsibilities &middot; Operate and maintain the CAFM system on a daily basis &middot; Log, assign, and track work orders and service requests &middot; Ensure accurate data entry of assets, PPM schedules, and maintenance records &middot; Generate reports related to maintenance activities and system performance &middot; Coordinate with maintenance teams, supervisors, and clients &middot; Monitor SLA compliance and update job status accordingly &middot; Maintain proper documentation and system records &middot; Provide administrative support to the facilities management teamRequirements &middot; Proven experience working with CAFM systems &middot; Minimum 2 years of experience in facilities management or related field &middot; Fluent in Arabic (spoken and written) and good command of English - Must &middot; Strong computer skills (MS Office, especially Excel) &middot; Good communication and coordination skills &middot; Ability to handle multiple tasks and meet deadlinesJob Type: Full-timePay: From QAR1.00 per month

Helpdesk and CAFM Coordinator

Acciona- Qatar

Job Summary We are seeking a detail-oriented and proactive CAFM Operator (Arabic Speaker) to join our team. The ideal candidate will be responsible for managing and updating the Computer-Aided Facility Management (CAFM) system, ensuring accurate data entry, work order tracking, and effective coordination between maintenance teams and clients. Fluency in Arabic and English is required. Key Responsibilities ·      Operate and maintain the CAFM system on a daily basis ·      Log, assign, and track work orders and service requests ·      Ensure accurate data entry of assets, PPM schedules, and maintenance records ·      Generate reports related to maintenance activities and system performance ·      Coordinate with maintenance teams, supervisors, and clients ·      Monitor SLA compliance and update job status accordingly ·      Maintain proper documentation and system records ·      Provide administrative support to the facilities management team Requirements ·      Proven experience working with CAFM systems ·      Minimum 2 years of experience in facilities management or related field ·      Fluent in Arabic (spoken and written) and good command of English ·      Strong computer skills (MS Office, especially Excel) ·      Good communication and coordination skills ·      Ability to handle multiple tasks and meet deadlines

WorkForce

Job Title: Helpdesk Operator (Arabic &amp; English)Job Summary: Provide first-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in Arabic and English.Key Responsibilities:<ul><li>Respond to user requests via phone, email, or helpdesk system.</li><li>Communicate effectively in Arabic and English.</li><li>Log and track incidents in the ticketing system.</li><li>Perform basic troubleshooting and resolve common issues.</li><li>Escalate complex problems to the appropriate team.</li><li>Follow up with users to ensure issue resolution.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written).</li><li>1&ndash;2 years of experience in customer service,helpdesk, or IT support.</li><li>Basic IT troubleshooting skills and familiarity with ticketing systems.</li><li>Good communication and problem-solving skills.</li></ul>Job Types: Full-time, Contract

Helpdesk Operator

Sapphire Plaza Hotel

Job Title: IT SUPPORTLocation: Doha, QatarJob Type: Full-timeJob Description:We are looking for a reliable and proactive IT Support Specialist to join our team.The ideal candidate will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and ensuring that our IT systems run smoothly on a daily basis.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, and other IT equipment</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Assist employees with IT-related concerns and system access</li><li>Maintain IT inventory and ensure proper documentation of support activities</li><li>Coordinate with external vendors when necessary</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Minimum 1&ndash;2 years of experience in IT support or helpdesk role</li><li>Basic knowledge of networking, operating systems, and troubleshooting</li><li>Good problem-solving skills and attention to detail</li><li>Ability to work independently and handle multiple tasks</li></ul>Preferred Qualifications:<ul><li>Familiarity with Microsoft Windows environment and basic networking</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

IT Support

University of Doha for Science & Technology

<div>
 
 Overview
 
 
 
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 
 
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 
 
 
 Responsibilities
 
 
 
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 
 
 
 Qualifications
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in IT or related field
 </li>
 <li>
 Minimum 5 years of relevant experience in IT or related field
 
 
 </li>
 </ul>
 
 Language:
 
 
 
 Fluency in written and spoken English language required
 
 
 Fluency in written and spoken Arabic is preferred
</div>

IT Support Specialist

CxME (Customer Experience Middle East)

Job Title: Customer Experience (CX) SpecialistOverview: A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.Key Responsibilities:<ul><li>Customer Journey Mapping: Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li>Feedback Analysis: Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li>Process Improvement: Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li>Personalization &amp; Engagement: Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li>Support Escalation Handling: Resolve complex or high-impact customer issues that require cross-department coordination.</li><li>CX Metrics Tracking: Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li>Training &amp; Advocacy: Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul>Required Skills &amp; Competencies:<ul><li>Empathy &amp; Emotional Intelligence: Ability to understand and anticipate customer needs and frustrations.</li><li>Analytical Thinking: Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li>Communication: Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li>Problem-Solving: Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li>Technical Aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li>Project Management: Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul>Typical Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li>Experience: 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li>Certifications (plus): CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul>Job Types: Full-time, Part-timePay: QAR80,000.00 - QAR120,000.00 per yearExpected hours: 40.0 per weekWork Location: In person

Customer Experience Specialist

COMO Facilities Management Services

SITE COORDINATOR - CLEANING SERVICESa) Site Coordinator who shall act as one-point contact for Cleaning Services for the entire HQ.b) Site Coordinator shall be responsible for ensuring smooth running of the day-to-day operations. have the decision-making authority. be capable to communicate independently with Client's Focal Points.c) The tasks and duties of the Site Coordinator shall include, but are not limited to thefollowing: Directly liaise with client's focal point for all matters. Submit daily report pertaining to all Supervisors activities on the following day. Supervise/monitor the tasks and duties assigned to supervisors. Comply with instructions issued by client for safety and operationalreasons. Ensure high standard of SERVICES to the satisfaction of the client. Solve day-to-day problems to ensure smooth operation of the SERVICES. Shall be present at the LOCATION during working hours. Always ensure availability of sufficient stock of all materials and consumables. Always ensure the availability of all required equipment, manpower to perform theSERVICES. Arrange relevant Gate Passes, permits and certificates for the Cleaning Services crew.Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR4,300.00 per monthWork Location: In person

site coordinator - cleaning services

Explore 1061+ Helpdesk and cafm coordinator in Doha this April. Find roles across top companies and apply now to boost your career.

1061 helpdesk and cafm coordinator jobs In Doha

Helpdesk and CAFM Coordinator

Helpdesk and CAFM Coordinator

Helpdesk Operator

IT Support

IT Support Specialist

Customer Experience Specialist

site coordinator - cleaning services