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associate it support / it engineer Jobs in Lahore

associate it support / it engineer

helpdesk technician

Blue Star Manufacturing (Pvt) Limited

Job Title: IT Support TechnicianExperience: 2&ndash;3 Years Location: Johar Town, Lahore Shift Timings: 12:00 PM to 09:00 PMJob SummaryWe are looking for a skilled and proactive IT Support Technician to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.Key Responsibilities<ul><li>Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot software applications, operating systems, and network connectivity problems.</li><li>Manage and monitor user accounts, email setups, and access permissions.</li><li>Ensure timely logging, tracking, and resolution of IT support tickets.</li><li>Maintain an updated inventory of IT assets and ensure proper documentation.</li><li>Perform system updates, antivirus checks, and routine maintenance activities.</li><li>Support the setup of projectors, video conferencing tools, and meeting room equipment.</li><li>Coordinate with senior IT staff for network, server, or security-related escalations.</li><li>Assist with backup routines, data recovery, and system security monitoring.</li><li>Ensure IT policies, procedures, and security best practices are followed.</li><li>Provide remote assistance to staff when required.</li><li>Prepare and maintain technical documentation and user guides.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>2&ndash;3 years of proven experience in IT support or technical assistance.</li><li>Strong troubleshooting skills for Windows OS, MS Office, and basic networking.</li><li>Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).</li><li>Familiarity with helpdesk/ticketing systems.</li><li>Knowledge of system backups, antivirus tools, and IT security practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage tasks independently and prioritize urgent issues.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What do you know about networking (LAN, WAN, IP, DNS, DHCP)?</li><li>How much experience you have as a IT support specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected how soon you can able to start?</li></ul>Work Location: In person

IT Support Technician

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Engineer L-1

System Support Engineer Level 1

Contour Software

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 
 
 
 Division:
 
 
 
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 
 
 
 Division Link:
 
 https://www.jonasclub.com/
 
 
 
 
 The Role:
 
 
 
 
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 
 Requirements:
 
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
 <li>
 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
 <li>
 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
 <li>
 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
 <li>
 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
 <li>
 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
 <li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
 <li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 Technical Proficiency:
 
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
 <li>
 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 
 Work Schedule &amp; Availability:
 
 
 
 
 <ul>
 <li>
 Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 </li>
 <li>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Product Support Technician

Astute Softwares

Job Overview:We are seeking a skilled L1 Support Engineer with at least 1 year of hands-on experience in technical support. The ideal candidate will be responsible for resolving first-level IT issues, assisting end users, and ensuring smooth day-to-day technical operations.Key Responsibilities:<ul><li>Act as the first point of contact for all technical support requests via email, chat, or phone.</li><li>Troubleshoot and resolve basic hardware, software, and network-related issues.</li><li>Handle user account setup, access rights, password resets, and system configurations.</li><li>Log, track, and update incidents in the ticketing system.</li><li>Escalate unresolved issues to L2/L3 teams following defined procedures.</li><li>Assist with system monitoring, alert response, and routine maintenance checks.</li><li>Document solutions and contribute to knowledge-base improvements.</li><li>Support onboarding/offboarding activities for new and departing employees.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Software Engineering, or related field.</li><li>Minimum 1 year of experience in L1/IT Support or Helpdesk roles.</li><li>Good understanding of Windows/Linux operating systems.</li><li>Basic knowledge of networking (LAN/WAN, DNS, DHCP, VPN).</li><li>Experience with ticketing tools (Jira, Zendesk, Freshdesk, or similar).</li><li>Strong troubleshooting, communication, and customer service skills.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

NOC L1 Support Engineer

TimesCourseFinder

Position Overview: We are looking for a responsible and skilled IT Support Technician who can manage and Fix office laptops, CCTV cameras, and resolve basic technical issues. The ideal candidate should have good troubleshooting skills and be able to ensure smooth daily IT operations.Key Responsibilities:<ul><li>Monitor and Fix office CCTV cameras and ensure proper functioning.</li><li>Perform routine checks on laptops, computers, and office devices.</li><li>Troubleshoot and fix basic hardware/software issues.</li><li>Install and update software when required.</li><li>Coordinate with external IT vendors if any major issue arises.</li><li>Maintain records of IT equipment and report issues to management.</li><li>Assist staff with any technical support needs.</li></ul>Requirements:<ul><li>Matric or Intermediate preferred.</li><li>Basic knowledge of laptops, computers, and CCTV systems.</li><li>Ability to diagnose and resolve minor IT issues.</li><li>Good communication and problem-solving skills.</li><li>Responsible, punctual, and able to work independently.</li><li>Prior experience in IT support or CCTV monitoring (preferred but not mandatory).</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

ICE Consulting

<div>Who We Are:
ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
Who You Are:
You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
About the Role:
This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
Requirements
Requirements:
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

Helpdesk Support Specialist/Junior Systems Administrator

Explore 33+ Helpdesk technician in Lahore this December. Find roles across top companies and apply now to boost your career.

33 helpdesk technician jobs IN Lahore

IT Support Technician

Technical Support Engineer L-1

System Support Engineer Level 1

Product Support Technician

NOC L1 Support Engineer

IT Support Technician

Helpdesk Support Specialist/Junior Systems Administrator