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it support technician

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
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 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
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 Excellent verbal and written communication skills
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 Technical writing skills
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 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
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 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
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 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
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 Ability to comprehend Native North American, British or Neutral Language Accents
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 High energy, self-starter with bias for action and sense of urgency to deliver results
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 Basic knowledge of ITIL Framework
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 Knowledge of fundamental operations of relevant software, hardware and other equipment
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 Attentive to customer concerns and render services with positive attitude
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 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
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 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Tackle issues and service requests reported via calls
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 Diagnose and resolve issues and requests, reported through emails
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 Carefully follow through the email threads and manage them in Outlook shared mailbox
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 Respond with proficient technical writing skills
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 Accurately maintaining the log and track of reported issues and requests via unique tickets
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 Assignment of tickets to correct teams
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 Ensure completing the cycle of tickets (open to end)
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 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
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 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
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 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
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 Providing/troubleshooting VPN services for remote users
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 Providing onsite and remote help using VNC/Team Viewer utility
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 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
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 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

Ahmad Enterprises

Job Title: IT Assistant Department: Information Technology Reports To: IT Manager / System AdministratorJob SummaryAn IT Assistant provides technical support to ensure the smooth operation of computer systems, networks, and software within an organization. They help troubleshoot issues, maintain IT infrastructure, and assist users with technical problems.Key Responsibilities<ul><li>Provide technical support to staff (hardware, software, and network issues)</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and solving faults</li><li>Maintain and monitor computer networks and systems</li><li>Perform regular system updates and maintenance checks</li><li>Document IT procedures, issues, and solutions</li><li>Support printers, scanners, and other office equipment</li><li>Respond to help desk requests in a timely manner</li></ul>Required Skills &amp; Qualifications<ul><li>Basic knowledge of computer hardware, software, and networking</li><li>Familiarity with operating systems like Windows,</li><li>Understanding of networking concepts (LAN, WAN, IP, etc.)</li><li>Good problem-solving and troubleshooting skills</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and in a team</li></ul>Education &amp; Experience<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Entry-level candidates or 1&ndash;2 years of experience in IT support preferred</li></ul>Work Environment<ul><li>Office-based or hybrid work environment</li><li>May require occasional overtime or on-call support</li></ul>Contact On WhatsApp #0341-4388880Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

IT Assistant

Progressive Resource

IT Assistant &ndash; US Medical BillingLocation: Gulberg, Jail Road, Lahore (On-Site)Shift: Monday to Friday | 05:00 PM &ndash; 02:00 AM (PKT)Salary: Up to PKR 70,000 (Based on Experience)Requirements:Bachelor&rsquo;s degree in IT, Computer Science, or a related field (completed; ongoing degrees will not be considered)6 months to 1 year of hands-on IT Support experiencePrior experience in US Medical Billing environments will be preferredBasic understanding of Windows OS troubleshootingFamiliarity with networking concepts and connectivity issuesExposure to VPN setup or remote access tools (preferred)Strong communication and problem-solving skillsKey Responsibilities:Provide day-to-day IT support for operational needsAssist in troubleshooting hardware, software, and network-related issuesSupport system setup, user account management, and access controlMaintain system performance and assist in resolving technical issuesCoordinate with senior IT team members for timely issue resolutionEnsure compliance with data security standards and internal policiesBenefits:Free company meals (Monday to Friday)Medical insuranceFuel cardPaid leaves with encashmentUS holidays with fixed weekendsStable schedule (no rotational shifts)Annual company toursJob Type: Full-timePay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have experience working in IT support within the medical billing domain?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Assistance: 1 year (Required)</li></ul>Work Location: In person

IT Assistant – US Medical Billing

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

MOHAMAD AMIN BROS (PRIVATE) LIMITED

Job description<ul><li>Establish trust and maintains a high level of confidentiality for all activities/tasks.</li><li>An innate understanding of urgency and the escalation of issues quickly.</li><li>Anticipates technology needs of Executives and offers solutions proactively</li><li>Establish relationships cross-functionally to initiate and drive escalations to aggressive closure.</li><li>Perform software and hardware configuration across diverse platforms.</li><li>Recommend new and upgraded technologies based on industry trends that would increase the efficiency and/or effectiveness of the Executive team.</li><li>Contribute to various forms of documentation (Processes, Policies, Training Material).</li><li>Provide Audio/Video and Computing support for high-profile onsite/offsite presentations, events, and meetings.</li><li>Ability to troubleshoot with flexibility and success across varying technology platforms such as PC etc.</li><li>Provide consultation, engineering guidance, and technical advice on IT infrastructure planning by assessing the implications of IT technologies and strategies on the Executive computing experience.</li><li>Urgently facilitates, validates, and participates in hardware and infrastructure troubleshooting, and tests to identify system errors and ensure solutions are identified that meet functional expectations.</li><li>Evaluates new service options, identifies issues and impacts, and makes recommendations</li><li>Translates business requirements and functional specifications into technical requirements and facilitates the identification of acceptable solutions..</li><li>Develops or modifies infrastructure solutions within designated computing environments by identifying technical solutions to business problems.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive

Switzel International

Job Title: IT Administrator &amp; TechnicianJob Location: Dha Phase 8, LahoreJob Type: Part Time &ndash; Per VisitPaid: Per Visit (Decide at Time of Interview)Switzel International is an International Construction Modelling company having its regional office in Lahore. We are startup our new office looking for an IT Administrator who is familiar with managing Local Server, Routers, Access Points, IT Asset management and buying, Troubleshoot IT Issues on Network, Install Windows and Software Especially Crack versions and new Software installations. Taking care of CCTV camera and Biometric Machine.Key Duties and Responsibilities<ul><li>Network &amp; Server Management: Monitoring, maintaining, and configuring servers, routers, switches, and firewalls.</li><li>System Maintenance: Installing and updating operating systems (Windows/Linux/macOS), software, and hardware.</li><li>User Support &amp; Access: Managing user accounts and permissions (e.g., Active Directory) and providing technical support to staff.</li><li>Security &amp; Data Protection: Implementing security protocols, patching systems, and managing data backups and recovery.</li><li>Troubleshooting: Diagnosing and resolving hardware, software, and network issues.</li><li>Technical Support: Providing IT support to employees, resolving hardware/software issues, and troubleshooting network connectivity problems.</li><li>Security &amp; Maintenance: Installing/upgrading software and hardware, performing security updates, and implementing daily backups to ensure data integrity.</li><li>Asset Management: Maintaining inventory of IT equipment, managing software licenses, and dealing with vendors for procurement.</li><li>System Monitoring: Monitoring network performance to prevent issues and ensure 100% uptime</li></ul>Required Qualifications and Skills<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: 1&ndash;2 years minimum in system or network administration.</li><li>Technical Skills: Proficiency in Windows Server/desktop, Linux, network protocols (TCP/IP), and cloud services.</li></ul>Pay: Rs1,000.00 - Rs1,500.00 per dayWork Location: In person

IT Manager (Part Time - Paid Per Visit)

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer

Explore 1452+ It support technician in Lahore this May. Find roles across top companies and apply now to boost your career.