customer support specialist Jobs in Lahore

customer support specialist

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customer support representative Jobs in Lahore

customer support representative

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software support - team lead Jobs in Lahore

software support - team lead

it support technician

Blue Star Manufacturing (Pvt) Limited

Job Title: IT Support TechnicianExperience: 2&ndash;3 Years Location: Johar Town, Lahore Shift Timings: 12:00 PM to 09:00 PMJob SummaryWe are looking for a skilled and proactive IT Support Technician to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.Key Responsibilities<ul><li>Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot software applications, operating systems, and network connectivity problems.</li><li>Manage and monitor user accounts, email setups, and access permissions.</li><li>Ensure timely logging, tracking, and resolution of IT support tickets.</li><li>Maintain an updated inventory of IT assets and ensure proper documentation.</li><li>Perform system updates, antivirus checks, and routine maintenance activities.</li><li>Support the setup of projectors, video conferencing tools, and meeting room equipment.</li><li>Coordinate with senior IT staff for network, server, or security-related escalations.</li><li>Assist with backup routines, data recovery, and system security monitoring.</li><li>Ensure IT policies, procedures, and security best practices are followed.</li><li>Provide remote assistance to staff when required.</li><li>Prepare and maintain technical documentation and user guides.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>2&ndash;3 years of proven experience in IT support or technical assistance.</li><li>Strong troubleshooting skills for Windows OS, MS Office, and basic networking.</li><li>Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).</li><li>Familiarity with helpdesk/ticketing systems.</li><li>Knowledge of system backups, antivirus tools, and IT security practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage tasks independently and prioritize urgent issues.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What do you know about networking (LAN, WAN, IP, DNS, DHCP)?</li><li>How much experience you have as a IT support specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected how soon you can able to start?</li></ul>Work Location: In person

IT Support Technician

Cakes & Bakes

Job Title: MTO IT (Information Technology) Location: Lahore Job Type: Full-Time Qualification: Fresh graduate with BCS/BSIT/BSCS or equivalent degree in Information Technology or Computer Science. Experience: 0&ndash;1 year (Fresh graduates are strongly encouraged to apply). Skills:<ul><li>Basic understanding of IT support, networking, and system maintenance</li><li>Proficiency in MS Office (Excel, Word, PowerPoint)</li><li>Familiarity with Windows operating systems (Windows 7/10/11)</li><li>Basic troubleshooting skills for hardware and software issues</li><li>Knowledge of common IT hardware (printers, scanners, CCTV, biometric devices)</li><li>Strong analytical and problem-solving abilities</li><li>Ability to learn quickly and adapt to new technologies</li><li>Good communication and documentation skills</li></ul>Responsibilities:<ul><li>Assist the IT team in daily technical support operations</li><li>Help troubleshoot and resolve basic hardware/software issues</li><li>Provide support in maintaining network systems across company locations</li><li>Assist in installation, configuration, and maintenance of IT equipment</li><li>Support documentation of IT procedures and system updates</li><li>Help monitor and maintain IT assets and inventory</li><li>Assist in resolving issues related to CCTV, biometric systems, printers, and scanners</li><li>Perform any other IT-related tasks as assigned by the IT Manager</li></ul>About Us: We are a forward-thinking organization seeking a motivated IT graduate to join our team as an MTO. If you&rsquo;re passionate about technology and eager to learn, this is the perfect opportunity to start your IT career.Why Join Us?<ul><li>Structured learning and hands-on exposure to diverse IT systems</li><li>Guidance and mentorship from experienced IT professionals</li><li>Opportunity to work with multiple technologies and platforms</li><li>Competitive stipend and benefits</li><li>A great platform to start your career in Information Technology</li></ul>Note: Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

MTO IT (Information Technology)

Bonbird Pakistan

<ul><li>Install, configure, and troubleshoot restaurant POS systems, kitchen display systems (KDS), online ordering integrations, and payment terminals.</li><li>Coordinate with POS vendors for escalations and upgrades.</li><li>Provide support for desktops, laptops, printers, barcode scanners, cash drawers, routers, and CCTVs.</li><li>Perform installation, upgrades, and maintenance of software and operating systems.</li><li>Monitor performance and ensure timely patching and anti-virus updates.</li><li>Troubleshoot internet connectivity issues across restaurant branches.</li><li>Monitor and maintain network devices (firewalls, access points, switches).</li><li>Serve as the first point of contact for outlet staff for all IT-related issues.</li><li>Train restaurant staff on basic IT processes, POS usage, and system best practices.</li><li>Support data backup and recovery processes.</li><li>Monitor unauthorized access attempts and suspicious activities.</li><li>Support IT needs during restaurant openings, renovations, or relocations.</li><li>Provide on-call support during peak hours, weekends, and holidays (as needed).</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of IT support experience, preferably in the restaurant or retail sector.</li><li>Strong knowledge of POS systems and restaurant operations technology.</li><li>Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Executive

Astute Softwares

Job Overview:We are seeking a skilled L1 Support Engineer with at least 1 year of hands-on experience in technical support. The ideal candidate will be responsible for resolving first-level IT issues, assisting end users, and ensuring smooth day-to-day technical operations.Key Responsibilities:<ul><li>Act as the first point of contact for all technical support requests via email, chat, or phone.</li><li>Troubleshoot and resolve basic hardware, software, and network-related issues.</li><li>Handle user account setup, access rights, password resets, and system configurations.</li><li>Log, track, and update incidents in the ticketing system.</li><li>Escalate unresolved issues to L2/L3 teams following defined procedures.</li><li>Assist with system monitoring, alert response, and routine maintenance checks.</li><li>Document solutions and contribute to knowledge-base improvements.</li><li>Support onboarding/offboarding activities for new and departing employees.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Software Engineering, or related field.</li><li>Minimum 1 year of experience in L1/IT Support or Helpdesk roles.</li><li>Good understanding of Windows/Linux operating systems.</li><li>Basic knowledge of networking (LAN/WAN, DNS, DHCP, VPN).</li><li>Experience with ticketing tools (Jira, Zendesk, Freshdesk, or similar).</li><li>Strong troubleshooting, communication, and customer service skills.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

NOC L1 Support Engineer

Remington Pharmaceutical Industries (Pvt.) Ltd.

IT Support OfficerEducationBS/BCSExperience 02-03 YearsRequisites for the Role <ul><li>IT Communication Fundamentals</li><li>Computer Programming</li><li>Data Analysis</li><li>Team Work</li><li>Cyber Security</li></ul>Roles and Responsibilities<ul><li>Experience of network support and system support.</li><li>Installation and configuration of network devices and computers/laptops in organization.</li><li>Solve technical and applications problems.</li><li>Monitor and respond quickly to incoming requests related to IT issues.</li><li>Maintain user PCs including upgrades and configuration as needed.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Officer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer L-1

ICE Consulting

<div>Who We Are:
ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
Who You Are:
You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
About the Role:
This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
Requirements
Requirements:
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

Helpdesk Support Specialist/Junior Systems Administrator

Explore 1414+ It support technician in Lahore this December. Find roles across top companies and apply now to boost your career.