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it support technician

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Technical writing skills
  </li>
  <li>
   Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  </li>
  <li>
   Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  </li>
  <li>
   ServiceDesk/CRM/ITSM tools experience preferred
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results
  </li>
  <li>
   Basic knowledge of ITIL Framework
  </li>
  <li>
   Knowledge of fundamental operations of relevant software, hardware and other equipment
  </li>
  <li>
   Attentive to customer concerns and render services with positive attitude
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
  </li>
  <li>
   Available to work in Flexible shift timings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tackle issues and service requests reported via calls
  </li>
  <li>
   Diagnose and resolve issues and requests, reported through emails
  </li>
  <li>
   Carefully follow through the email threads and manage them in Outlook shared mailbox
  </li>
  <li>
   Respond with proficient technical writing skills
  </li>
  <li>
   Accurately maintaining the log and track of reported issues and requests via unique tickets
  </li>
  <li>
   Assignment of tickets to correct teams
  </li>
  <li>
   Ensure completing the cycle of tickets (open to end)
  </li>
  <li>
   Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
  </li>
  <li>
   Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  </li>
  <li>
   Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
  </li>
  <li>
   Providing/troubleshooting VPN services for remote users
  </li>
  <li>
   Providing onsite and remote help using VNC/Team Viewer utility
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  </li>
  <li>
   Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
  </li>
 </ul>
</div>


Customer Services Specialist

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Imtiaz Group (SMC Private) Ltd.

<p><b>Store Location: Lahore</b></p><p><b>Job Responsibilities:</b></p><ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul><p>Work Location: In person</p>

IT Support

Sharp Brains

<div>
 <p>
  <strong>
   Job description:
  </strong>
 </p>
 <p>
  This is a mid-career role require a chandiate who is graduate in IT and atleast 2 to 3 years of IT Technical support experience. In hand Experience in Deskside Support L1/L2 understanding of Active Directory, LAN/WAN/VPN, SCCM, Intune, Servicebow for asset tracking, ticket resolution, support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. Familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  Manage project execution of global IT service recruitment, by coordination with clients and IT Technical Individuals.
 </p>
 <p>
  Coordinate with Technical individuals assigned on different projects as Full Time Network Engineers, IT Support technicians and others.
 </p>
 <p>
  Coordinate engineer dispatch for on-site tasks (SLA / NBD / project-based calls).
 </p>
 <p>
  IT Engineer must have hand on knowledge of Desktop Support L1/L2 to take online interviews of Technical engineer at behalf of client.
 </p>
 <p>
  Daily share reports on Project assigned, update of Support Staff attendance at Cleint premises and Project status on Pending/Inprocess.
 </p>
 <p>
  Coordinate with IT-Recrutment team to allign IT engineer first interview for client as per client required parameters.
 </p>
 <p>
  Become a bridge between Client, IT-Recruiters and IT Engineers capable of understanding requirements, concise and clear Parameter communicate to IT- recuiters team and allign IT Engineer/Individuals.
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <strong>
   1- Fluent in English Communication.
  </strong>
 </p>
 <p>
  <strong>
   2- Must have sound knowlege of IT Network Support experience.
  </strong>
 </p>
 <p>
  <strong>
   3- Good in meeting Timelines and followup on Ongoing projects and individual tasks.
  </strong>
 </p>
 <p>
  Qualification:
 </p>
 <p>
  Graduate in BSIT, BSCS or CCNA, CCNP.
 </p>
</div>


IT Support Engineer for Service Delivery

Nexus92

<p><b>Company:</b> Nexus92</p><p><b>Location:</b> D2 Block, Johar Town, Lahore</p><p><b>Experience Required:</b> 1+ Year</p><p><b>Working Hours:</b> Monday to Saturday, 9:00 AM &ndash; 7:00 PM</p><p><b>About Nexus92:</b></p><p>Nexus92 is a dynamic co-working space that brings together diverse businesses, startups, and professionals in a collaborative environment. We&rsquo;re looking for an energetic and proactive <b>IT Support Officer</b> who can efficiently manage day-to-day technical support tasks and ensure smooth IT operations across the workspace.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide <b>first-level technical support</b> to end-users for hardware, software, and networking issues.</li><li><b>Diagnose and troubleshoot</b> system or network problems, ensuring timely resolution.</li><li>Assist in the <b>installation, configuration, and maintenance</b> of computer systems, applications, and peripherals.</li><li>Support network monitoring, internet connectivity, and basic server maintenance.</li><li>Help with <b>user account setups, access rights, and permissions</b>.</li><li>Maintain accurate records of IT assets, licenses, and issue logs.</li><li>Coordinate with vendors and service providers for IT-related needs.</li><li>Ensure the proper functioning of <b>routers, switches, printers, and backup systems</b>.</li></ul><p><b>Required Skills:</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Computer Science, Information Technology, or a related field.</li><li>Minimum <b>1 year of experience</b> in IT support or technical assistance.</li><li>Good understanding of <b>Windows and macOS</b> environments.</li><li>Basic knowledge of <b>networking concepts</b> (LAN/WAN, IP configuration, routers, switches, firewalls).</li><li>Familiarity with <b>Active Directory, Office 365, and standard enterprise tools</b>.</li><li>Strong <b>problem-solving and communication skills</b>.</li><li>Ability to work in a <b>fast-paced and collaborative environment</b>.</li></ul><p><b>Why join Nexus92:</b></p><ul><li>Opportunity to work in a vibrant and collaborative co-working environment.</li><li>Exposure to modern technologies and diverse operational challenges.</li><li>Supportive and growth-oriented workplace culture.</li></ul><p><b>To Apply: </b></p><p>Interested candidates can send their resumes to <b>careers@nexus92.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

IT Support Officer

MILELE

<p><b>Overview:</b><br/>We are seeking an IT Support Officer to provide technical assistance and ensure smooth operation of IT systems, hardware, software, and networks. The role includes troubleshooting, maintenance, and user support to maintain efficiency across the organization.</p><p><b>Key Responsibilities</b></p><p><b>Network &amp; System Support</b></p><ul><li>Maintain and monitor LAN/WAN connectivity and network devices.</li><li>Troubleshoot network and system issues to minimize downtime.</li><li>Manage Wi-Fi networks and ensure reliable connectivity.</li></ul><p><b>Hardware &amp; Software Support</b></p><ul><li>Install, configure, and maintain computers, printers, and peripherals.</li><li>Diagnose and resolve hardware and software issues.</li><li>Support operating systems and applications, including updates and license management.</li></ul><p><b>User Support</b></p><ul><li>Provide first- and second-level technical support to staff.</li><li>Respond to IT service requests through the helpdesk system or email.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul><p><b>Asset &amp; Security Management</b></p><ul><li>Maintain IT asset inventory and track equipment usage.</li><li>Ensure data backups and assist with data recovery when required.</li><li>Support cybersecurity and system protection measures.</li></ul><p><b>Microsoft 365 &amp; Email Administration</b></p><ul><li>Manage user accounts, permissions, and access within Microsoft 365.</li><li>Provide support for Outlook, Teams, SharePoint, and OneDrive.</li><li>Configure and troubleshoot email accounts and access issues.</li></ul><p><b>System Evaluation &amp; Maintenance</b></p><ul><li>Assist in evaluating and implementing new IT tools or equipment.</li><li>Perform regular maintenance to keep systems optimized.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in IT support or a similar role.</li><li>Strong understanding of networking, hardware, and operating systems.</li><li>Experience with Microsoft 365 and general IT administration.</li><li>Excellent troubleshooting and communication skills.</li><li>Ability to manage multiple priorities effectively.</li></ul><p><b>Preferred Certifications (not required):</b></p><ul><li>CompTIA A+ / Network+</li><li>Microsoft Certified: Modern Desktop Administrator Associate</li><li>ITIL Foundation</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>What are your salary expectations?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>IT Support: 2 years (Required)</li></ul><p>Work Location: In person</p>

IT Support Executive

Milele Motors FZE

<div><p>The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><p><b>
1. Network Support and Management</b></p><ul><li>
Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.</li><li>
Troubleshoot network issues and ensure minimal downtime.</li><li>
Support and manage Wi-Fi infrastructure across offices.</li></ul><p><b>
2. Hardware Support</b></p><ul><li>
Install, configure, and maintain desktops, laptops, printers, and peripherals.</li><li>
Diagnose and resolve hardware malfunctions in a timely manner.</li><li>
Coordinate with vendors for repairs and warranty claims.</li></ul><p><b>
3. Software and OS Installations</b></p><ul><li>
Install and configure operating systems (Windows, macOS, Linux as applicable).</li><li>
Manage updates, licenses, and software deployments.</li><li>
Support installation and maintenance of business applications.</li></ul><p><b>
4. Technical Support</b></p><ul><li>
Provide first and second-level support to end-users for IT-related issues.</li><li>
Respond to service requests via ticketing system, email, or calls.</li><li>
Escalate unresolved issues to higher-level support when necessary.</li></ul><p><b>
5. Inventory Management</b></p><ul><li>
Maintain up-to-date IT asset records, including hardware and software inventory.</li><li>
Track issuance and return of IT equipment.</li><li>
Conduct periodic audits to ensure accuracy.</li></ul><p><b>
6. Data Backups and Security</b></p><ul><li>
Ensure regular system and data backups.</li><li>
Support implementation of cybersecurity measures.</li><li>
Coordinate with IT management for data recovery and disaster recovery processes.</li></ul><p><b>
7. Microsoft 365 Management</b></p><ul><li>
Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).</li><li>
Manage user accounts, permissions, and licenses.</li><li>
Provide training and support for M365 tools.</li></ul><p><b>
8. Email Setup and Management</b></p><ul><li>
Configure email accounts and troubleshoot issues across devices.</li><li>
Maintain email security, spam filters, and distribution lists.</li></ul><p><b>
9. Technical Evaluation</b></p><ul><li>
Evaluate new IT equipment and software solutions.</li><li>
Provide recommendations for technology upgrades and improvements.</li></ul><p><b>
10. Troubleshooting and Maintenance</b></p><ul><li>
Diagnose and resolve IT incidents and system errors.</li><li>
Perform regular maintenance and updates to ensure systems are optimized.</li></ul><p><b>
11. Wi-Fi Management</b></p><ul><li>
Oversee configuration and maintenance of wireless networks.</li><li>
Monitor performance and security of Wi-Fi access points.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications &amp; Skills:</b></h3><ul><li>
Bachelors degree in Computer Science, Information Technology, or related field.</li><li>
2 to 4 years of experience in IT support or a similar role.</li><li>
Strong knowledge of networking, hardware, and operating systems.</li><li>
Experience with M365 administration and email systems.</li><li>
Excellent problem-solving, analytical, and communication skills.</li><li>
Ability to prioritize and manage multiple tasks efficiently.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications (Optional):</b></h3><ul><li>
CompTIA A+ / Network+</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li><li>
ITIL Foundation Certification</li></ul></div>

Explore 1466+ It support technician in Lahore this November. Find roles across top companies and apply now to boost your career.

1466 it support technician jobs IN Lahore

Customer Services Specialist

IT Support Specialist

IT Support

IT Support Engineer for Service Delivery

IT Support Officer

IT Support Executive

IT Support Officer