customer support executive Jobs in Lahore

customer support executive

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customer support representative Jobs in Lahore

customer support representative

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admin it officer

it support technician

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
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 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
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 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
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 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
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 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
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 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

Novatore Solutions

Experience: 6 months - 1 YearJob Type: Full Time - Onsite Location: PCSIR Staff Society - College Road, LahoreKey Responsibilities:<ul><li>Maintain and troubleshoot company laptops, desktops, and peripherals.</li><li>Perform minor repairs and hardware upgrades as needed.</li><li>Manage networking setup and resolve connectivity issues.</li><li>Provide on-site IT support to employees.</li><li>Assist in IT-related procurement, vendor management, and negotiation.</li><li>Maintain IT inventory and ensure proper documentation of all IT assets.</li><li>Liaise with external service providers for repair and maintenance.</li><li>Troubleshoot office devices such as attendance machines, printers, and other peripherals.</li></ul>Required Skills &amp; Qualifications:<ul><li>6 months to 1 year of relevant experience in IT support or a similar role</li><li>Strong understanding of IT infrastructure, networking, and IT policies.</li><li>Knowledge of laptop and desktop hardware maintenance.</li><li>Familiarity with market trends and local vendors for IT equipment.</li><li>Strong negotiation and problem-solving skills.</li><li>Ability to provide recommendations for IT policy improvements and ensure implementation.</li><li>Good communication skills to interact with team and vendors.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li><li>Ho much experience do you have in IT Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Officer

Invobyte

We are seeking a skilled and proactive IT Administrator / IT Support Professional to manage and maintain the organization&rsquo;s IT infrastructure. The ideal candidate will be responsible for ensuring smooth operation of systems, providing technical support, and resolving hardware and software issues efficiently.Key Responsibilities<ul><li>Install, configure, and maintain computer hardware, systems, and peripherals</li><li>Monitor system performance and ensure availability of IT infrastructure</li><li>Provide technical support to employees for hardware, software, and network-related issues</li><li>Troubleshoot system and network problems and resolve issues in a timely manner</li><li>Manage operating systems, including installation, updates, and patching</li><li>Assist in network setup, maintenance, and troubleshooting</li><li>Maintain IT documentation and user manuals</li><li>Ensure data security, backups, and system integrity</li><li>Coordinate with vendors for hardware and software procurement</li></ul>Required Skills &amp; Qualifications<ul><li>Strong understanding of computer hardware and peripherals</li><li>Good knowledge of operating systems (Windows/Linux)</li><li>Basic to intermediate understanding of networking concepts</li><li>Strong troubleshooting and problem-solving skills</li><li>Ability to provide end-user support and training</li><li>Good communication and interpersonal skills</li></ul>Preferred Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Relevant certifications (e.g., CompTIA A+, Network+) are a plus</li><li>Experience Level: Mid-Level</li></ul>Job Type: Full-timeWork Location: In person

IT Administrator / IT Support Professional

Novapack Pvt. Ltd.

Job post summaryPay: Rs45,000.00 - Rs50,000.00 per monthKey Responsibilities<ul><li>Must have knowledge of ERP</li><li>Provide first-level technical support to staff and users for hardware, software, and network-related issues.</li><li>Diagnose and resolve technical issues promptly, escalating complex problems to senior IT staff when necessary.</li><li>Install, configure, and maintain computer systems, printers, scanners, and other peripheral devices.</li><li>Assist in the maintenance of servers, network equipment, and other IT infrastructure.</li><li>Monitor system performance and ensure security and efficiency of IT infrastructure.</li><li>Perform routine backups and data recovery processes.</li><li>Manage the inventory of IT equipment and ensure proper asset tracking.</li><li>Assist in the deployment and management of software applications and updates.</li><li>Collaborate with vendors for hardware and software purchases or repairs.</li><li>Ensure adherence to IT security policies and guidelines.</li><li>Assist in implementing measures to protect organizational data and systems from cyber threats.</li><li>Conduct regular updates and patch management for operating systems and applications.</li><li>Basic understanding of ERP</li></ul>Qualifications and SkillsEducation<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li></ul>Technical Skills<ul><li>Basic understanding of ERP, networking, servers, and database systems.</li><li>Proficiency in Windows/Mac operating systems</li><li>Knowledge of basic troubleshooting techniques for hardware and software issues.</li><li>Familiarity with IT helpdesk systems and tools.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Cantt. Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

IT ASSISTANT

Leodispatch

About UsVersatile Dispatch BPO is a fast-growing dispatch company providing logistics and IT technician dispatch services across the United States. We specialize in connecting skilled IT technicians with service requests efficiently, ensuring timely support and excellent client satisfaction.Job OverviewWe are looking for a highly organized and proactive IT Technician Dispatcher to coordinate and manage field service technicians across the USA. The ideal candidate will handle job assignments, track technician performance, and ensure smooth communication between clients and technicians.Key ResponsibilitiesAssign service tickets from clients to available IT technicians based on location, skill set, and urgencyCoordinate scheduling and dispatch of field technicians for onsite and remote jobsMonitor job progress and ensure timely completion of service requestsCommunicate with clients regarding job updates, delays, and completion statusMaintain accurate records of service calls, technician logs, and job reportsHandle incoming service requests via calls, emails, and ticketing systemsTroubleshoot scheduling conflicts and resolve operational issues quicklyEnsure technicians meet SLAs (Service Level Agreements) and quality standardsRequirementsProven experience in dispatching (IT, Security or Trucking)Strong communication and coordination skillsAbility to multitask and work in a fast-paced environmentFamiliarity with ticketing/CRM systems (ServiceNow, Zendesk, etc.) is a plusBasic understanding of IT services (networking, hardware, software support)Good problem-solving and decision-making skillsProficiency in Microsoft Office / Google WorkspaceAbility to work in US time zonesPreferred QualificationsExperience working with independent IT technicians in the USAKnowledge of field service management toolsBackground in technical support or IT servicesWhat We OfferCompetitive basic salary (50k-70k) + attractive commissionCareer growth opportunities in a fast-scaling companyHands-on experience in IT and dispatch operationsMonthly DinnersAnnual TripsPerformance BonusesJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

DYNAMIC SPORTSWEAR (PRIVATE) LIMITED

NETWORK ASSISTANTThe ideal candidate is expected to have knowledge of&middot; Ensure proper working of all security cameras.&middot; Perform regular maintenance and repair of cameras.&middot; Perform network troubleshooting as and when required.&middot; Resolve any connectivity issues to any computer system.&middot; Repair and upgrade computer systems as and when required.&middot; Arrange procurement and Install software and hardware in computer systems.&middot; Any other Networking and Troubleshooting task assigned by seniors.EDUCATION:Matric/FA/Computer Maintenance/Networking CoursesEXPERIENCE:1~2 YearWe offer competitive salary package including excellent working environment, career growth, and training &amp; development opportunities.Email Address:E-mail your updated CV with Latest Photograph at:opportunities@dynamicsportswear.comMention the Position Applied in the SubjectJob Type: Full-timeApplication Deadline: 31/05/2024Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per dayWork Location: In person

NETWORK ASSISTANT

Switzel International

Job Title: IT Administrator &amp; TechnicianJob Location: Dha Phase 8, LahoreJob Type: On-Site, Full TimeSwitzel International is an International Construction Modeling company having its regional office in Lahore. We are startup our new office looking for an IT Administrator who is familiar with managing Local Server, Routers, Access Points, IT Asset manegemnt and buying, Troubleshoot IT Issues on Netwrok, Install Windows and Software Specially Crack versions and new Software installations. Taking care of CCTV camera and Biometric Machine. Yet we have small team to increase late ron to manage this team IT related queries and support in buying assets.Key Duties and Responsibilities<ul><li>Network &amp; Server Management: Monitoring, maintaining, and configuring servers, routers, switches, and firewalls.</li><li>System Maintenance: Installing and updating operating systems (Windows/Linux/macOS), software, and hardware.</li><li>User Support &amp; Access: Managing user accounts and permissions (e.g., Active Directory) and providing technical support to staff.</li><li>Security &amp; Data Protection: Implementing security protocols, patching systems, and managing data backups and recovery.</li><li>Troubleshooting: Diagnosing and resolving hardware, software, and network issues.</li><li>Technical Support: Providing IT support to employees, resolving hardware/software issues, and troubleshooting network connectivity problems.</li><li>Security &amp; Maintenance: Installing/upgrading software and hardware, performing security updates, and implementing daily backups to ensure data integrity.</li><li>Asset Management: Maintaining inventory of IT equipment, managing software licenses, and dealing with vendors for procurement.</li><li>System Monitoring: Monitoring network performance to prevent issues and ensure 100% uptime</li></ul>Required Qualifications and Skills<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: 1&ndash;2 years minimum in system or network administration.</li><li>Technical Skills: Proficiency in Windows Server/desktop, Linux, network protocols (TCP/IP), and cloud services.</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Administrator & Technician

Explore 1288+ It support technician in Lahore this March. Find roles across top companies and apply now to boost your career.