customer support representative Jobs in Lahore

customer support representative

customer support

technical support engineer Jobs in Lahore

technical support engineer

chat support reresentative Jobs in Lahore

chat support reresentative

customer support agent (voice support) Jobs in Lahore

customer support agent (voice support)

it support technician

Location: KarachiROLE &amp; RESPONSIBILITIES:Duties and responsibilities include the following, but are not limited to:<ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul>EDUCATION and EXPERIENCE <ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthApplication Question(s):<ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul>Work Location: In person

IT Support Executive- Lahore

Dynamic Packaging (Pvt) Ltd

Job Post: Electrical TechnicianLocation: Near Metro Bus Station, Gajumata, Lahore Experience: Minimum 3+ Years (Industrial Experience is Mandatory) Education: DAE / Diploma in Electrical Engineering (or relevant field)Key Responsibilities<ul><li>Troubleshooting &amp; Maintenance: Diagnose and repair machines to minimize production downtime.</li><li>Control Panels: Design, assemble, and handle basic LV panels (DOL, Star-Delta, Timer-based).</li><li>Electrical Drawings: Read, interpret, and implement electrical circuit diagrams.</li><li>Automation &amp; Instrumentation: Work with VFDs, inverters, solar systems, basic PLCs, counters, transmitters, and sensors.</li><li>Motors: Handle operation and troubleshooting of both AC and DC motors.</li><li>Shift &amp; Safety Management: Manage shift operations, maintain workshop documentation, and enforce strict safety procedures (online/offline).</li><li>Standards &amp; Reporting: Handle complaints according to ISO standards/SOPs and ensure clear fault reporting.</li></ul>Benefits<ul><li>Free accommodation provided by the company</li><li>3 times meal provided by the company</li><li>Leave encashment</li><li>EOBI benefits</li><li>Health insurance</li><li>Medical insurance [1]</li></ul>How to ApplyShare your updated CV via WhatsApp directly to 0300-4063343.Pay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of hands-on electrical experience working specifically within an industrial or manufacturing plant environment? (Yes / No)</li><li>Do you hold a DAE or Diploma in Electrical Engineering? (Yes / No)</li><li>How many years of total experience do you have as an Electrical Technician?</li><li>Which of the following components have you independently troubleshooted in a factory setting? </li></ul>VFDs / InvertersBasic PLCsInstrumentation (Sensors, Transmitters, Counters) AC/DC MotorsWork Location: In person

Electrical Technician

Interwood Mobel

<div>We are looking for a proactive and technically skilled IT Officer to provide day-to-day IT support, maintain network infrastructure, ensure system security, and support business applications. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization. The role also involves basic cloud administration, cybersecurity support, IT asset management, documentation, and leveraging AI tools to improve efficiency and automate routine tasks.
Responsibilities<ul><li>
Provide technical support for desktops, laptops, MacBooks, printers, email, internet, and other end-user devices.</li><li>
Install, configure, update, and maintain operating systems and software applications.</li><li>
Support users with Microsoft 365, ERP, HRMS, Power BI, HubSpot, Salesforce/Shopify, and online meeting platforms.</li><li>
Troubleshoot LAN/WAN, Wi-Fi, internet connectivity, routers, switches, access points, and VoIP/IP phone systems.</li><li>
Perform first-level support for Android and iOS devices, including email and application configuration.</li><li>
Assist with server room maintenance, UPS monitoring, cabling, and basic server monitoring/restarts.</li><li>
Support basic administration of cloud platforms such as Microsoft Azure, AWS, and Google Workspace.</li><li>
Coordinate with internet service providers and external vendors for IT-related issues.</li><li>
Monitor antivirus and endpoint security solutions and ensure systems remain updated.</li><li>
Manage Active Directory and Microsoft 365 user accounts, access rights, and password resets.</li><li>
Support backup verification, endpoint management, and adherence to cybersecurity best practices.</li><li>
Utilize AI tools such as ChatGPT, Power Automate, Excel AI, and Claude AI to automate routine tasks, prepare reports, and improve productivity.</li><li>
Maintain IT inventory, software licenses, warranties, and asset lifecycle records.</li><li>
Record incidents and resolutions through the organization's ticketing system.</li><li>
Develop and maintain SOPs, onboarding/offboarding documentation, and IT setup guides.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Information Technology, Computer Science, or an equivalent discipline.</li><li>
2&ndash;3 years of hands-on experience in IT Support, Helpdesk, or System Administration.</li><li>
Excellent troubleshooting and analytical skills.</li><li>
Ability to prioritize multiple tasks and provide timely user support.</li><li>
Good documentation and organizational skills.</li><li>
Team-oriented mindset with a proactive approach to problem-solving.</li></ul> 

Benefits 
<ul><li>
Medical Insurance</li><li>
Provident Fund</li><li>
EOBI</li><li>
Paid Leaves</li><li>
Easy loan &amp; advance facility</li></ul></div>

IT Officer/ Executive

Physicians Revenue Group

Tekboox is urgently looking to hire an Admin Officer (Male) to manage daily administrative operations and ensure smooth office functioning.Note: Preference will be given to candidates with BPO &amp; IT industry experience.Key Responsibilities<ul><li>Manage and oversee day-to-day administrative and office operations.</li><li>Supervise support staff, office boys, and other administrative personnel.</li><li>Maintain office records, files, attendance, and official documentation.</li><li>Ensure compliance with company policies, SOPs, and local labor laws.</li><li>Liaise with government departments and regulatory authorities.</li><li>Coordinate with vendors, landlords, and service providers for office supplies, utilities, maintenance, and repairs.</li><li>Manage procurement activities, including sourcing vendors, obtaining quotations, processing purchase requests, negotiating with suppliers, issuing purchase orders, and ensuring timely delivery of goods and services.</li><li>Manage procurement of office and IT equipment, and maintain accurate IT inventory and asset records.</li><li>Coordinate with the IT department for asset allocation, maintenance, repairs, warranty tracking, and disposal of obsolete equipment.</li><li>Manage office assets, inventory, and overall facility upkeep to ensure smooth business operations.</li><li>Prepare administrative reports, procurement reports, inventory reports, and other management reports as required.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Commerce, or a related field.</li><li>2 to 3 years of relevant experience in an administrative role.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and email communication.</li><li>Ability to multitask, meet deadlines, and handle confidential information.</li></ul>Job Location &amp; TimingLocation: Garden Town &amp; DHA Y Block, Lahore Timing: FlexibleInterested candidates can apply at: Saddam.hussain@tekboox.comWork Location: In person

Admin Officer

GAMIVISION

<div>Role Description
We are looking for a skilled System &amp; Network Administrator for a full-time, on-site role in Lahore. The ideal candidate will be responsible for managing, monitoring, and securing the company's IT infrastructure, networks, and systems while ensuring maximum performance, reliability, and data security.
Key Responsibilities:<ul><li>
Manage and maintain servers, network infrastructure, switches, routers, firewalls, and domain environments.</li><li>
Configure, monitor, and manage firewalls to ensure network security and traffic control.</li><li>
Implement and manage Active Directory, Group Policies (GPOs), user permissions, and access controls.</li><li>
Ensure data security through endpoint protection, backup management, disaster recovery planning, and vulnerability prevention.</li><li>
Install, configure, troubleshoot, and maintain Windows, Linux, and macOS operating systems.</li><li>
Monitor network performance and system health using tools such as Zabbix, PRTG, Nagios, or similar platforms.</li><li>
Manage LAN/WAN, VPNs, Wi-Fi infrastructure, and remote access systems.</li><li>
Develop and enforce IT security policies, SOPs, and compliance standards across the organization.</li><li>
Perform regular system updates, patch management, antivirus monitoring, and security audits.</li><li>
Provide technical support for hardware, software, networking, and system-related issues across departments.</li><li>
Maintain IT asset inventory and coordinate hardware procurement, upgrades, and replacements.</li><li>
Ensure proper documentation of systems, configurations, policies, and recovery procedures. 
 
Requirements</li><li>
2 to 5 years of experience in System &amp; Network Administration within an IT or tech-based company.</li><li>
Strong knowledge of networking concepts, firewalls, VPNs, routing, switching, and network security.</li><li>
Hands-on experience with Active Directory, Domain Management, and Group Policies (GPOs).</li><li>
Good understanding of data security, backup solutions, disaster recovery, and access management.</li><li>
Experience with Windows Server, Linux, and macOS environments. 
Familiarity with monitoring and security tools such as Zabbix, PRTG, Nagios, or similar platforms.</li><li>
Strong troubleshooting, analytical, and problem-solving skills.</li><li>
Excellent communication and documentation abilities.</li></ul>
Location: Johar Town, Lahore.</div>

IT Infrastructure & Security Administrator

AURMAK

Key Responsibilities<ul><li>Conduct cyber and information security assessments across IT infrastructure, cloud, applications, identity, endpoint, network, and third-party environments.</li><li>Identify security risks, control weaknesses, gaps, and practical mitigation options.</li><li>Support ISO 27001, NIST CSF, CIS Controls, PCI DSS, and local regulatory readiness activities.</li><li>Help clients understand what security controls mean in practice and how to implement them proportionately.</li><li>Review existing technical architectures and recommend secure design improvements.</li><li>Support solution design for security technologies such as IAM, MFA, firewalls, EDR, SIEM, vulnerability management, backup/recovery, DLP, email security, and cloud security controls.</li><li>Produce clear risk reports, gap assessments, control recommendations, and implementation roadmaps.</li><li>Run client workshops to gather requirements, explain findings, and agree remediation priorities.</li><li>Support incident response preparation, security policies, risk registers, asset classification, and control mapping.</li><li>Work with sales and pre-sales colleagues to scope technical work realistically and avoid delivery overcommitment.</li><li>Stay current with cyber threats, attack methods, security tooling, and regulatory or framework changes.</li></ul>Required Experience<ul><li>4 to 8 years of experience in cyber security, information security, IT infrastructure, cloud, network engineering, security engineering, SOC, GRC, or technical consulting.</li><li>Strong understanding of IT stacks, including networks, servers, endpoints, cloud platforms, identity systems, databases, and business applications.</li><li>Experience assessing risk and recommending mitigation controls.</li><li>Experience with security frameworks such as ISO 27001, NIST CSF, CIS Controls, PCI DSS, or equivalent.</li><li>Experience with technical security solution design, security architecture review, or security implementation.</li><li>Client-facing consulting experience is preferred.</li></ul>Technical Knowledge Required<ul><li>Network security: firewalls, segmentation, VPNs, IDS/IPS, and secure remote access.</li><li>Identity and access management: MFA, privileged access, role-based access, and joiner/mover/leaver processes.</li><li>Cloud security: shared responsibility, secure configuration, logging, access control, encryption, backup, and monitoring.</li><li>Endpoint and server security: EDR, patching, hardening, malware protection, and vulnerability management.</li><li>Security monitoring: SIEM, logging, alerting, incident triage, and SOC processes.</li><li>Data protection: encryption, data classification, backup, DLP, and privacy-by-design.</li><li>Risk and controls: inherent risk, residual risk, likelihood, impact, control design, control effectiveness, and remediation planning.</li><li>Secure-by-design: security requirements, architecture review, threat modelling basics, and early control integration into projects.</li></ul>Framework Knowledge<ul><li>ISO 27001: ISMS, risk assessment, Statement of Applicability, policies, controls, and internal audit readiness.</li><li>NIST Cybersecurity Framework: Identify, Protect, Detect, Respond, and Recover.</li><li>CIS Controls: practical technical safeguards and prioritised control implementation.</li><li>PCI DSS: useful where clients handle payment card data.</li><li>NIS CAF / NCSC-style principles: governance, risk management, asset management, supply chain, incident response, and resilience.</li><li>Information Security Framework or local regulatory knowledge.</li></ul>Skills and Behaviours<ul><li>Strong analytical thinking with the ability to separate symptoms from root causes.</li><li>Able to explain technical risk in plain English to non-technical stakeholders.</li><li>Practical mindset, recommending controls that fit the client's size, budget, maturity, and risk exposure.</li><li>Good documentation and report-writing discipline.</li><li>Comfortable running workshops, technical interviews, and findings readouts.</li><li>Able to balance security ideals with business reality.</li><li>Trustworthy, calm, and credible with client stakeholders.</li></ul>Pay: From Rs500,000.00 per monthWork Location: Hybrid remote in Lahore

Cyber Security Technical Consultant / Security Specialist

Palladium Pakistan (Pvt.) Limited

Ongoing Recruitment - (Junior National) - Logistics Officer – PPH Training Rollout

Explore 115+ It support technician in Lahore this August. Find roles across top companies and apply now to boost your career.