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customer support executive Jobs in Lahore

customer support executive

customer support representative Jobs in Lahore

customer support representative

email support specialist

it support engineer

it support technician

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

The Hunar Foundation

Job Purpose:To provide technical support and assistance to staff and students by ensuring smooth operation, maintenance, and troubleshooting of IT systems, hardware, and software at the institute. The role supports the implementation of IT policies and ensures compliance with organizational standards.Key Responsibilities:1. Technical Support<ul><li>Provide first-level technical support for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Assist users in resolving technical problems promptly to minimize downtime.</li></ul>2. Network &amp; System Maintenance<ul><li>Monitor internet connectivity, LAN/WAN, and system performance.</li><li>Support in maintaining servers, routers, and switches as per IT guidelines.</li><li>Ensure regular system updates, backups, and antivirus checks.</li></ul>3. IT Asset Management<ul><li>Maintain inventory records of IT equipment, software licenses, and consumables.</li><li>Coordinate with the procurement department for repair, replacement, or purchase of IT assets.</li><li>Ensure all IT assets are properly tagged and recorded.</li></ul>4. Coordination &amp; Reporting<ul><li>Report recurring technical issues to the Manager IT and suggest preventive measures.</li><li>Support implementation of new IT initiatives and upgrades.</li><li>Maintain logbooks for system issues and resolutions.</li></ul>5. Compliance &amp; Safety<ul><li>Ensure adherence to The Hunar Foundation&rsquo;s IT and data security policies.</li><li>Protect confidential information and follow cybersecurity protocols.</li></ul>Qualification &amp; Experience:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: 1&ndash;2 years of relevant IT support experience (fresh graduates with strong technical aptitude may also be considered).</li></ul>Skills &amp; Competencies:<ul><li>Strong troubleshooting and problem-solving abilities.</li><li>Basic knowledge of networking, hardware, and operating systems.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and collaboratively.</li><li>Time management and attention to detail.</li></ul>Job Type: Full-timeWork Location: In person

Assistant - IT - Bedian

Techspirex

Location: PIA Road, Johar Town, LahoreReports To: Jr. IT SupportPosition Overview:The Junior IT Support is responsible for assisting users with day-to-day technical issues, maintaining IT systems, and ensuring smooth operation of computers, networks, and software. The role focuses on troubleshooting, installation, and basic administration tasks under the supervision of senior IT staff.Key Responsibilities<ul><li>Provide first-level technical support to employees via email, chat, or in-person.</li><li>Diagnose and resolve hardware and software issues (PCs, laptops, printers, peripherals).</li><li>Install, configure, and update operating systems and standard software (Windows, Office, browsers, etc.).</li><li>Manage user accounts, passwords, and permissions in systems like Active Directory or Google Workspace.</li><li>Support network connectivity issues (Wi-Fi, LAN, VPN).</li><li>Escalate complex issues to senior IT engineers when necessary.</li><li>Maintain IT inventory (hardware, licenses, cables, etc.).</li><li>Assist in setting up new employee workstations.</li><li>Document all support activities in the company&rsquo;s ticketing system.</li><li>Follow IT security and data protection policies.</li></ul>Skills &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s in IT, Computer Science, or related field.</li><li>Basic understanding of computer hardware, networking, and operating systems.</li><li>Strong troubleshooting and communication skills.</li><li>Ability to work in a team and manage multiple tasks.</li><li>Familiarity with Windows, macOS, or Linux environments.</li><li>(Optional) Basic knowledge of Active Directory, Office 365, or Google Admin Console.</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In personApplication Deadline: 25/10/2025 Expected Start Date: 24/10/2025

Jr IT Support (Onsite)

Domino's

Position: Officer IT SupportLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 1&ndash;2 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Officer - IT Support

Zenith Associates

We are looking for a skilled and proactive IT Support Officer with hands-on experience in networking, CCTV systems, software and hardware support, and vendor management. The ideal candidate will be responsible for maintaining the company&rsquo;s IT infrastructure, ensuring smooth operations, and providing timely support to end-users. &#11835; Key Responsibilities: 	&bull;	Network Management: 	&bull;	Monitor, troubleshoot, and maintain LAN/WAN infrastructure. 	&bull;	Configure routers, switches, and firewalls. 	&bull;	Ensure network security and uptime. 	&bull;	CCTV Surveillance Systems: 	&bull;	Install, configure, and maintain CCTV cameras and NVR/DVR systems. 	&bull;	Troubleshoot connectivity and performance issues. 	&bull;	Coordinate with vendors for CCTV system upgrades or repairs. 	&bull;	Software &amp; Hardware Support: 	&bull;	Provide technical support for desktops, laptops, printers, and other IT peripherals. 	&bull;	Install, configure, and update operating systems and software applications. 	&bull;	Diagnose and resolve system and hardware-related issues. 	&bull;	Procurement &amp; Vendor Coordination: 	&bull;	Identify IT equipment needs and prepare purchase requests. 	&bull;	Liaise with vendors and suppliers for quotations, deliveries, and maintenance contracts. 	&bull;	Evaluate vendor performance and maintain records of IT assets and purchases. 	&bull;	General IT Administration: 	&bull;	Maintain documentation for network setups, IT policies, and configurations. 	&bull;	Ensure data backup, antivirus protection, and software licensing compliance. 	&bull;	Support internal teams with any IT-related requirements. &#11835; Requirements: 	&bull;	Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field. 	&bull;	2&ndash;3 years of proven experience in IT support or similar role. 	&bull;	Strong understanding of networking concepts and troubleshooting. 	&bull;	Experience in managing and maintaining CCTV systems. 	&bull;	Hands-on experience with both hardware and software troubleshooting. 	&bull;	Excellent communication and problem-solving skills. 	&bull;	Ability to work independently and manage multiple tasks simultaneously.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Officer

Dot Print PVT Limited

We need IT Support Officer who will be responsible for providing technical support, troubleshooting IT issues, surveillance system and ensuring the smooth operation of IT systems within the organization.Responsibilities:&middot; Provide technical support to end-users for hardware, software, and networking issues.&middot; Install, configure, and maintain computer systems and software.&middot; Help maintain and troubleshoot network connections, including Wi-Fi, VPN, Firewall, and LAN setups.&middot; CCTV/ IP cameras DVR/ NVR Installation.&middot; Hands-on experience on Free NAS/ True Nas. Network security &amp; Networking Designing &amp; cabling.&middot; Manage user accounts, permissions, and access rights.&middot; Monitor IT systems to ensure data security, backup and recovery.&middot; Assist in the implementation of IT projects and initiatives.&middot; Document IT procedures and configurations.&middot; Stay up-to-date with technological advancements and recommend upgrades or new systems as needed.&middot; Provide training and technical guidance to users as required.&middot; Collaborate with external vendors for IT- related services and support.Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.&middot; Minimum of 3 -4 Years of experience in IT support or a similar role.&middot; Proficient in troubleshooting hardware, software and network issues.&middot; Experience in CCTV installation. (NVR/DVR/PSS)&middot; Knowledge of operating systems, networking protocols, and cybersecurity best practices.&middot; Strong Analytical and problem-solving skills.&middot; Excellent communication and interpersonal abilities.&middot; Ability to work well in a team environment.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

EdSavvy Solutions

EdSavvy Solutions is actively hiring experienced resource in IT department.&#9726; System Support/IT Support Engineer (6 months experience required)Location: Near UCP, Lahore Shift Timings: 6 PM &ndash; 3 AMInterested candidates can share their CVs at Email: hr@edsavvysolutions.comJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

IT/ System Support

Explore 1113+ It support technician in Lahore this November. Find roles across top companies and apply now to boost your career.

1113 it support technician jobs IN Lahore

Customer Services Specialist

Assistant - IT - Bedian

Jr IT Support (Onsite)

Officer - IT Support

IT Support Officer

IT Support Officer

IT/ System Support