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Crewlogix

Job SummaryWe are looking for a proactive and detail-oriented IT Support Assistant to support the daily operations of our IT department. The IT Assistant will help in maintaining computer systems, troubleshooting technical issues, and providing basic IT support to employees.Key Responsibilities<ul><li>Provide first-level technical support to staff for hardware, software, and network issues.</li><li>Install, configure, and maintain computers, printers, and other IT equipment.</li><li>Assist in user account management (emails, system access, passwords).</li><li>Monitor systems and report technical problems to senior IT staff.</li><li>Maintain IT inventory and documentation.</li><li>Support in basic network troubleshooting (LAN/Wi-Fi).</li><li>Ensure data security and follow IT policies.</li></ul>Required Skills &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Basic knowledge of Windows/Mac OS and common office software.</li><li>Understanding of computer hardware and networking fundamentals.</li><li>Good communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

IT Support Assistant

Mindwhiz

Job Title: Level 1 IT Systems &amp; Support EngineerLocation: Wapda Town Lahore, Pakistan &ndash; Onsite Working Hours: 6:00 PM &ndash; 3:00 AMEmployment Type: Full-time Department: IT OperationsAbout the RoleWe are seeking a Level 1 IT Systems &amp; Support Engineer to provide first-line technical support to internal teams and US-based clients. This is an entry-level role focused on resolving basic IT issues, responding to support tickets, and escalating complex problems to higher-level engineers. It&rsquo;s an excellent opportunity for someone looking to build a strong foundation in IT support and systems operations.Key Responsibilities<ul><li>Act as the first point of contact for IT support requests via ticketing system, email, or chat</li><li>Provide Level 1 support for hardware, software, and basic network issues on Windows and macOS systems on site &amp; remote.</li><li>Troubleshoot common issues related to Microsoft 365 (Outlook, OneDrive, Teams, user access)</li><li>Assist users with password resets, account access, and basic permissions</li><li>Support remote desktop and client-specific tools under supervision</li><li>Assist with IT onboarding and offboarding tasks, including account creation and device setup</li><li>Perform basic network troubleshooting (Wi-Fi connectivity, VPN access)</li><li>Escalate unresolved or complex issues to Level 2/Level 3 support teams with proper documentation</li><li>Maintain accurate documentation of incidents, solutions, and IT assets</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent practical experience)</li><li>1&ndash;2 years of experience in an IT support, helpdesk, or service desk role</li><li>Basic understanding of Windows and macOS operating systems</li><li>Familiarity with Microsoft 365 applications and admin basics</li><li>Basic knowledge of remote support tools (e.g., TeamViewer, AnyDesk)</li><li>Good communication skills and customer-service mindset</li><li>Willingness to work night shifts aligned with US time zones</li></ul>Nice to Have<ul><li>Exposure to ticketing systems (e.g., Jira, Freshdesk, Zendesk)</li><li>Basic understanding of networking concepts (IP, DNS, VPN)</li><li>Awareness of IT security best practices and access control</li></ul>Why Join Us?<ul><li>Strong learning environment for IT professionals</li><li>Hands-on exposure to global clients and real-world IT operations</li><li>Clear growth path from Level 1 to advanced IT support roles</li><li>Supportive team culture with training and mentorship</li></ul>Pay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>Have you work on Microsoft 265, Outlook, Teams &amp; OneDrive?</li><li>List down the tools you have used for remote base IT support? </li></ul>Experience:<ul><li>IT System &amp; Support Engineer: 1 year (Required)</li></ul>Work Location: In person

L1 IT System & Support Engineer

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

<div>
 
 Workflow:
 
 
 1) L1 remote support for tickets
 
 
 &middot; Grabbing incident or service request tickets involving entry level &amp; midrange level industry standard router and switches.
 
 
 &sect; IP and optics devices hardware and software issues
 
 
 &sect; Routing and switching troubleshooting
 
 
 &middot; Incident ticket analysis, remote support &amp; resolution
 
 
 &middot; Methods of procedure creation
 
 
 &middot; Communicating with clients through email, Webex &amp; phone call for incident ticket resolution updates
 
 
 &middot; Ticket documentation on NetSuite
 
 
 &middot; Technically escalating to remote Level 3 (Global TAC) support if required
 
 
 
 
 
 2) L2 field support for tickets
 
 
 &middot; Scheduling and performing onsite action as required
 
 
 &sect; Router and switches card, PSU, fan onsite replacement
 
 
 &sect; Onsite troubleshooting
 
 
 &sect; Onsite standby support
 
 
 
 
 
 3) Warehouse and inventory management
 
 
 &middot; Make sure the physical is matching on NetSuite inventory
 
 
 &middot; Perform quarterly stock take
 
 
 
 
 
 
 Deliverables Required:
 
 
 
 1) Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader
 
 
 2) Ensure all communication with clients is prompt, accurate, &amp; professional to deliver best of client&rsquo;s experience
 
 
 3) Ensure accurate &amp; timely part replacement.
 
 
 4) Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)
 
 
 5) Documentation of problem resolution into TRT&rsquo;s knowledge base
 
 
 6) Continuously learn additional technical and non-technical skills
 
 
 7) Ensure meeting 98% inventory KPI for the warehouse inventory.
 
 
 8) Compliance with company policy
 
 
 
 
 
 
 Requirements:
 
 
 
 &middot; Must be able to speak business level English (B1-B2)
 
 
 &middot; Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics &amp; communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage
 
 
 &middot; Must have 3-5 years of experience handling IT system hardware break fix &amp; software resolution
 
 
 &middot; Willingness to do both hardware and software support
 
 
 &middot; Willing to work in &ldquo;on call&rdquo; schedule
 
</div>

Support Engineer

Sharp Brains

<div>
 
 We are looking for a
 
 CompTIA A+ Instructor
 
 to teach students the foundational IT skills needed for entry-level roles like Help Desk Technician, Desktop Support Specialist, and Field Service Technician.
 
 
 You will prepare students to pass
 
 both CompTIA A+ exams
 
 (Core 1: 220-1101 and Core 2: 220-1102) through engaging lectures, hands-on labs, and real-world troubleshooting scenarios.
 
 
 If you have worked in IT support, love explaining technical concepts to beginners, and can make topics like "subnetting" or "printer maintenance" actually interesting &mdash; we want to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 
 Instruction &amp; Curriculum Delivery
 
 
 <ul>
 <li>
 Deliver live classes (in-person or virtual) covering all A+ domains:
 </li>
 <li>
 Hardware (PC components, mobile devices, printers)
 </li>
 <li>
 Networking (ports, protocols, Wi-Fi, basic IP addressing)
 </li>
 <li>
 Operating Systems (Windows, macOS, Linux, mobile OS)
 </li>
 <li>
 Security (malware removal, authentication, physical security)
 </li>
 <li>
 Software Troubleshooting (boot issues, crashes, performance)
 </li>
 <li>
 Operational Procedures (ticketing systems, documentation, safety)
 </li>
 <li>
 Create and update lesson plans, slide decks, and lab exercises
 </li>
 <li>
 Use real-world scenarios to teach systematic troubleshooting methodology
 </li>
 </ul>
 
 
 Hands-On Lab Management
 
 
 <ul>
 <li>
 Design and supervise physical lab activities (PC assembly, RAM installation, peripheral setup)
 </li>
 <li>
 Configure and manage virtual lab environments (virtual machines, simulators)
 </li>
 <li>
 Demonstrate command-line tools (ipconfig, chkdsk, sfc, diskpart, etc.)
 </li>
 </ul>
 
 
 Student Assessment &amp; Support
 
 
 <ul>
 <li>
 Create quizzes, mock exams, and practical assessments
 </li>
 <li>
 Track student progress and provide individualized remediation
 </li>
 <li>
 Hold office hours for struggling students
 </li>
 <li>
 Maintain a pass rate of [X]% or higher for first-time exam takers
 </li>
 </ul>
 
 
 Exam Preparation
 
 
 <ul>
 <li>
 Teach exam-taking strategies (time management, question elimination, PBQ practice)
 </li>
 <li>
 Provide weekly practice exams with detailed answer explanations
 </li>
 <li>
 Stay current with CompTIA A+ exam updates (objectives change every 3 years)
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 
 
 IT Experience (Hands-On)
 
 
 <ul>
 <li>
 Minimum
 
 2&ndash;3 years
 
 of experience in IT support roles such as:
 </li>
 <li>
 Help Desk Technician
 </li>
 <li>
 Desktop Support Specialist
 </li>
 <li>
 Field Service Technician
 </li>
 <li>
 IT Support Specialist
 </li>
 </ul>
 
 
 Certification
 
 
 <ul>
 <li>
 Active
 
 CompTIA A+ certification
 
 (must be current)
 </li>
 <li>
 CompTIA Network+ or Security+ is a plus
 </li>
 </ul>
 
 
 Teaching Experience
 
 
 <ul>
 <li>
 Minimum
 
 1&ndash;2 years
 
 of teaching or training experience (any of the following):
 </li>
 <li>
 Classroom instructor at a school, college, or bootcamp
 </li>
 <li>
 Corporate trainer
 </li>
 <li>
 IT mentor or team lead who trained junior staff
 </li>
 <li>
 Online course creator or tutor
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong knowledge of Windows 10/11 administration
 </li>
 <li>
 Familiarity with macOS and Linux basics
 </li>
 <li>
 Understanding of TCP/IP, DNS, DHCP, and basic networking
 </li>
 <li>
 Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Ability to explain complex topics to absolute beginners
 </li>
 <li>
 Patience and empathy for students who learn at different paces
 </li>
 <li>
 Strong classroom management (even in virtual settings)
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
 
 
 Preferred Qualifications (Nice to Have)
 
 
 <ul>
 <li>
 
 CompTIA Certified Technical Trainer (CTT+)
 
 or equivalent teaching credential
 </li>
 <li>
 Experience teaching in
 
 multiple formats
 
 (in-person, live online, hybrid)
 </li>
 <li>
 Familiarity with
 
 LMS platforms
 
 (Canvas, Moodle, Blackboard, or similar)
 </li>
 <li>
 Experience with
 
 virtual lab platforms
 
 (TestOut, NetAcad, or custom VMs)
 </li>
 <li>
 Bilingual (English + [other language]) is a plus for diverse student populations
 </li>
 <li>
 Prior experience writing exam questions or curriculum for IT courses
 </li>
 </ul>
 
 
</div>

CompTIA A+ Certified Instructor

Emerald Telecom Private Limited

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound Call - UK & USA)

HRPSP - Your Strategic HR Partner

Job description:Job Opportunity &mdash; Technician (FTTH Operations)Locations: Lahore Salary Range: PKR 40,000Responsibilities:<ul><li>Perform fiber splicing, testing, and field troubleshooting.</li><li>Support ODN deployment and survey activities.</li><li>Assist senior engineers and maintain field tools.</li></ul>Requirements:<ul><li>Minimum DAE (Electrical/Electronics/Telecom).</li><li>0&ndash;1 year FTTH experience (Fresh candidates encouraged).</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Technician (FTTH Operations)

Explore 833+ It support technician in Lahore this May. Find roles across top companies and apply now to boost your career.