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customer support specialist

helpdesk technician

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
  <li>
   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
 <br/>
 <br/>
 Relevant Certifications like below will be a plus:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
 <br/>
 <br/>
 Reports To: IT Manager
 <br/>
 <br/>
 What we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
  </li>
  <li>
   Employee engagement &amp; wellness initiatives
   <br/>
  </li>
 </ul>
</div>


Imtiaz Group (SMC Private) Ltd.

<p><b>Store Location: Lahore</b></p><p><b>Job Responsibilities:</b></p><ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul><p>Work Location: In person</p>

IT Support

Systems Limited

<div><p><b>Key Responsibilities:</b></p>
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li>
</ul>
<p>.<b>Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or equivalent practical experience.</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong working knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience in troubleshooting hardware, software, and network-related issues.</li>
<li>Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities with keen attention to detail.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Willingness to work in rotational shifts based on business requirements.</li>
</ul>
<p>.</p></div>

Specialist IT Support

MILELE

<p><b>Overview:</b><br/>We are seeking an IT Support Officer to provide technical assistance and ensure smooth operation of IT systems, hardware, software, and networks. The role includes troubleshooting, maintenance, and user support to maintain efficiency across the organization.</p><p><b>Key Responsibilities</b></p><p><b>Network &amp; System Support</b></p><ul><li>Maintain and monitor LAN/WAN connectivity and network devices.</li><li>Troubleshoot network and system issues to minimize downtime.</li><li>Manage Wi-Fi networks and ensure reliable connectivity.</li></ul><p><b>Hardware &amp; Software Support</b></p><ul><li>Install, configure, and maintain computers, printers, and peripherals.</li><li>Diagnose and resolve hardware and software issues.</li><li>Support operating systems and applications, including updates and license management.</li></ul><p><b>User Support</b></p><ul><li>Provide first- and second-level technical support to staff.</li><li>Respond to IT service requests through the helpdesk system or email.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul><p><b>Asset &amp; Security Management</b></p><ul><li>Maintain IT asset inventory and track equipment usage.</li><li>Ensure data backups and assist with data recovery when required.</li><li>Support cybersecurity and system protection measures.</li></ul><p><b>Microsoft 365 &amp; Email Administration</b></p><ul><li>Manage user accounts, permissions, and access within Microsoft 365.</li><li>Provide support for Outlook, Teams, SharePoint, and OneDrive.</li><li>Configure and troubleshoot email accounts and access issues.</li></ul><p><b>System Evaluation &amp; Maintenance</b></p><ul><li>Assist in evaluating and implementing new IT tools or equipment.</li><li>Perform regular maintenance to keep systems optimized.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in IT support or a similar role.</li><li>Strong understanding of networking, hardware, and operating systems.</li><li>Experience with Microsoft 365 and general IT administration.</li><li>Excellent troubleshooting and communication skills.</li><li>Ability to manage multiple priorities effectively.</li></ul><p><b>Preferred Certifications (not required):</b></p><ul><li>CompTIA A+ / Network+</li><li>Microsoft Certified: Modern Desktop Administrator Associate</li><li>ITIL Foundation</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>What are your salary expectations?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>IT Support: 2 years (Required)</li></ul><p>Work Location: In person</p>

IT Support Executive

ICE Consulting

<div><p><b>Who We Are:</b></p>
<p>ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.</p>
<p><b>Who You Are:</b></p>
<p>You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.</p><p><b>
About the Role:</b></p>
<p>This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.</p><p><b>
Requirements</b></p><p><b>
Requirements:</b></p>
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

Helpdesk Support Specialist/Junior Systems Administrator

Medisure Solutions

<p><b>Job Title: IT Network Engineer &ndash; Helpdesk &amp; Remote Server Management</b></p><p><b>Location:</b> Lahore (Remote operations for USA-based Medisure)<br/><b>Department:</b> GIS &ndash; IT Services<br/><b>Schedule:</b> Total <b>12 Hours Shift, ( 3 Hours will be paid additional), </b> 6 days/week (Sunday off) | Rotating evening shifts every 90 days</p><p><b>About Us:</b></p><p>MediSure, operating in the USA, provides IT frontdesk and helpdesk services for healthcare and enterprise clients. Our services are delivered under <b>Genx Integrated Systems (GIS) in Lahore</b>, with a focus on reliability, security, and customer support excellence.</p><p>We are expanding our team and seeking <b>experienced IT Network Engineers</b> who are fluent in English, have strong networking and server management expertise, and can provide world-class remote support to our US-based clients.</p><p><b>Key Responsibilities</b></p><ul><li>Act as first-line <b>IT Helpdesk support</b> for users (e.g., password resets, user account creation in <b>Active Directory</b>, healthcare systems such as Cerner, etc.).</li><li>Provide <b>remote server administration and monitoring</b>, ensuring system uptime, performance, and security.</li><li>Manage <b>network design, setup, and troubleshooting</b> for client environments.</li><li>Perform <b>routine checks on server applications</b> and escalate issues as needed.</li><li>Support software and hardware configurations, patches, and updates.</li><li>Document issues, solutions, and maintain proper IT service records in ticketing systems.</li><li>Collaborate with the US-based IT operations team for escalations and advanced troubleshooting.</li><li>Ensure compliance with organizational policies and security standards.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Minimum <b>3 years of professional experience</b> in <b>network management</b> and <b>server management</b>.</li><li>Strong knowledge of:</li><li><b>Windows Server administration</b> (Active Directory, Group Policies, DNS, DHCP).</li><li><b>Network protocols</b> (TCP/IP, VPN, Firewalls, Routing &amp; Switching).</li><li><b>Remote access tools</b> and <b>monitoring platforms</b>.</li><li>Excellent spoken and written <b>English communication skills</b> (client-facing).</li><li>Ability to troubleshoot issues efficiently and provide clear solutions.</li><li>Experience with healthcare IT systems (e.g., Cerner, Epic, etc.) is a <b>plus</b>.</li></ul><p><b>Shift &amp; Work Structure</b></p><ul><li><b>6 days/week</b> (Monday&ndash;Saturday).</li><li><b>Sunday fixed off</b>.</li><li><b>Rotating evening shifts</b> on a 90-day basis (flexibility required).</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance-based increments.</li><li>Professional work environment with international exposure.</li><li>Continuous skill development in healthcare IT and enterprise technologies.</li><li>Long-term career growth in IT infrastructure management.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Network Engineer / Server Engineer

Explore 30+ Helpdesk technician in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

30 helpdesk technician jobs IN Lahore Pakistan

IT Support Specialist

IT Support Specialist

IT Support

Specialist IT Support

IT Support Executive

Helpdesk Support Specialist/Junior Systems Administrator

IT Network Engineer / Server Engineer