customer support representative Jobs in Lahore Pakistan

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customer support representative (csr)

it support specialist

Telelinkz

<p><b>Job Summary</b></p><p>We are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.</p><p><b>Key Responsibilities</b></p><ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

IT Support Specialist

Techeezy Private Limited

<p>* 1&ndash;2 years of relevant experience</p><p>* Strong networking skills</p><p>* Good hardware troubleshooting knowledge</p><p>* Responsible and proactive attitude.</p><p>Job Type: Part-time</p><p>Pay: Rs60,000.00 - Rs65,000.00 per month</p><p>Expected hours: 4 per week</p><p>Work Location: In person</p>

RK Med Pro

<p><b>Job Overview</b></p><p>We are looking for a skilled and proactive <b>IT Specialist</b> to manage, maintain, and optimize our IT infrastructure. The ideal candidate will ensure system security, network efficiency, and smooth technical operations across the organization.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain company networks, servers, and IT systems and experience to handle US based clients</li><li>Install, configure, and troubleshoot hardware and software</li><li>Monitor system performance and ensure data security</li><li>Implement cybersecurity measures and backup solutions</li><li>Provide technical support to internal teams</li><li>Maintain IT documentation and system updates</li><li>Ensure compliance with data protection and security policies</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>2&ndash;4 years of relevant IT support or system administration experience</li><li>Strong knowledge of networking, firewalls, and cybersecurity</li><li>Experience with Windows/Linux environments</li><li>Proficiency in MS Office and cloud platforms</li><li>Strong problem-solving and communication skills</li><li>High English proficiency preferred</li></ul><p><b>Apply Now:</b> 0301-8408069<br/>On-Site: DHA Phase 8, Lahore</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

IT Specialist

Tech Solution Global

<p>Job Title : IT Specialist &ndash; Technology Dashboards &amp; Website Management<br/>Company : MGC Freight<br/>Location : On‑site/Remote<br/>Job Type : Full-time<br/>Shifts : Night Shift<br/>Experience Level : Experienced Candidates Are Welcome<br/>Job Timings : 06:00PM to 03:00AM<br/>Start Date : ASAP<br/>Industry: Freight Brokerage, Logistics, Transportation</p><p>Overview<br/>We are seeking a versatile and forward‑thinking IT Specialist to support our technology infrastructure and digital presence. This role is ideal for someone who understands the fast‑paced world of freight and logistics and can translate operational needs into clean, intuitive dashboards and digital tools. You will also manage and update company websites to ensure our brand, services, and technology remain modern, reliable, and competitive.</p><p>Key Responsibilities<br/>1. Dashboard Development &amp; Data Visualization</p><ul><li>&emsp;&emsp;Design, build, and maintain interactive dashboards for freight operations, including:</li><li>&emsp;&emsp;Load tracking</li><li>&emsp;&emsp;Carrier performance</li><li>&emsp;&emsp;Customer KPIs</li><li>&emsp;&emsp;Financial and operational analytics</li><li>&emsp;&emsp;Integrate data from TMS, CRM, ELDs, APIs, spreadsheets, and third‑party logistics tools.</li><li>&emsp;&emsp;Automate reporting workflows to reduce manual work and improve decision‑making.</li><li>&emsp;&emsp;Ensure dashboards are user‑friendly, accurate, and optimized for both internal teams and clients.</li><li>2. Website Management &amp; Digital Updates</li><li>&emsp;&emsp;Maintain, update, and optimize company websites (WordPress, Sanity ,AWS or similar platforms).</li></ul><ul><li>&emsp;&emsp;Implement new pages, service descriptions, landing pages, and blog posts.</li><li>&emsp;&emsp;Ensure website security, uptime, and performance.</li><li>&emsp;&emsp;Manage SEO basics, analytics tracking, and content updates.</li><li>&emsp;&emsp;Collaborate with leadership to ensure branding and messaging remain consistent.</li></ul><p>3. Systems &amp; Technical Support4. Automation &amp; Process Improvement</p><ul><li>&emsp;&emsp;Provide general IT support for internal teams (software setup, troubleshooting, integrations).</li><li>&emsp;&emsp;Assist with onboarding new tools, platforms, and automation systems.</li><li>&emsp;&emsp;Manage user accounts, permissions, and basic network or cloud configurations.</li><li>&emsp;&emsp;Support integration between TMS, CRM, phone systems, and communication tools.</li><li>&emsp;&emsp;Identify opportunities to streamline workflows using automation tools (Zapier, Make, Power Automate, etc.).</li><li>&emsp;&emsp;Build simple internal tools or scripts to reduce repetitive tasks.</li><li>&emsp;&emsp;Recommend technology improvements that enhance operational efficiency.</li></ul><p>Required Skills &amp; Qualifications</p><ul><li>&emsp;&emsp;Experience building dashboards using tools such as Power BI, Tableau, Looker Studio, or similar.</li><li>&emsp;&emsp;Strong understanding of data structures, APIs, and integrations.</li><li>&emsp;&emsp;Proficiency with website CMS platforms (WordPress, Webflow, Wix, etc.).</li><li>&emsp;&emsp;Basic knowledge of HTML, CSS, and JavaScript (bonus if comfortable with more advanced development).</li><li>&emsp;&emsp;Familiarity with logistics, freight brokerage, dispatching, or transportation data.</li><li>&emsp;&emsp;Strong problem‑solving skills and ability to translate business needs into technical solutions.</li><li>&emsp;&emsp;Excellent communication and documentation abilities.</li></ul><p>Preferred Qualifications</p><ul><li>&emsp;&emsp;Experience with TMS platforms</li><li>&emsp;&emsp;Knowledge of Microsoft Teams, Slack etc.</li><li>&emsp;&emsp;Understanding of EDI/API integrations in logistics.</li><li>&emsp;&emsp;Experience with SEO, analytics, and digital marketing tools.</li><li>&emsp;&emsp;Ability to manage small IT projects from concept to deployment.</li></ul><p>Minimum 3 years Experience</p><p>What We Offer</p><ul><li>&emsp;&emsp;Opportunity to shape the technology backbone of a growing freight company.</li><li>&emsp;&emsp;Flexible work environment.</li><li>&emsp;&emsp;Competitive compensation based on experience.</li><li>&emsp;&emsp;Growth potential into senior IT, automation, or product development roles.</li></ul><p><b>Please send your CVs on my whatsapp at 0309-9077849</b></p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

IT Specialist – Technology Dashboards & Website Management

VOLTRO By Falkenherz

<p><b>Position Overview:</b></p><p>As a <b>Technical Support Specialist (L1)</b>, you will be the primary point of contact for troubleshooting and resolving technical issues related to telematics devices, software, and applications. You will work alongside an AI-agent to provide seamless, 24/7 support, ensuring that customers can effectively leverage our technology for fleet management and data analysis. This role involves proactive monitoring of fleet operations and efficient routing of complex cases to L2 teams and account managers.</p><p><b>Key Responsibilities</b></p><ul><li><b>Initial Response &amp; Classification: </b>Act as the first point of contact, ensuring all ticket intake and first responses meet strict SLA requirements.</li><li><b>Ticket Management:</b> Classify incoming issues (P0&ndash;P3) and utilize/update the knowledge base to provide automated and manual answers.</li><li><b>Proactive Monitoring</b>: Provide 24/7 proactive monitoring of all fleet operations in the interest of clients to identify potential issues before they escalate.</li><li><b>Basic Actioning &amp; Routing: </b>Perform basic issue actioning for telematics hardware (GPS units, sensors) and software applications.</li><li><b>Escalation: </b>Efficiently route complex cases to L2 support, account managers, or relevant technical teams for final resolution.</li><li><b>Documentation:</b> Maintain and update customer records and technical issues in the CRM or ticketing system.</li><li><b>Knowledge Base Contribution:</b> Participate in troubleshooting knowledge base updates and maintain product FAQs to assist both customers and internal teams.</li></ul><p><b>Qualifications</b></p><ul><li><b>Experience</b>: 1&ndash;3 years of experience in technical support or IT support, ideally with a focus on telematics, GPS, IoT, or fleet management systems. (Adjusted from original 2-4 years to align with L1 entry-level).</li><li><b>Technical Knowledge: </b>Basic understanding of telematics systems, GPS tracking, and wireless communication technologies.</li><li><b>Problem-Solving:</b> Ability to perform basic troubleshooting for hardware, firmware, and software issues.</li><li><b>Communication</b>: Strong communication skills with the ability to explain technical concepts clearly to customers.</li><li><b>Tools</b>: Proficiency in using ticketing systems and a willingness to work with AI-driven support tools.</li><li><b>Adaptability</b>: Ability to work in a 24/7 environment and a fast-paced, customer-centric team.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs180,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for a full time, on-site role in Gulberg Lahore?</li><li>Are you comfortable working in a 24/7 environment within a fast-paced, customer-focused team?</li></ul><p>Work Location: In person</p>

Telematics - Technical Support Specialist (L1)

AEDesign (Pvt) Ltd

<p>We are looking for a proactive and technically skilled <b>IT Support Engineer</b> to join our team. The ideal candidate will be responsible for providing technical support, maintaining IT systems, and ensuring smooth day-to-day operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support to end-users for hardware, software, and network issues</li><li>Install, configure, and maintain desktops, laptops, printers, and other IT equipment</li><li>Troubleshoot system, network, and connectivity problems</li><li>Manage user accounts, emails, and access permissions</li><li>Support Microsoft 365 and Windows operating systems</li><li>Maintain IT documentation and asset records</li><li>Coordinate with vendors for IT procurement and repairs</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;2 years of relevant IT support experience</li><li>Strong knowledge of Windows OS and basic networking (TCP/IP, DNS, DHCP)</li><li>Familiarity with Active Directory and Microsoft 365</li><li>Good problem-solving and communication skills</li></ul><p><b>Preferred:</b></p><ul><li>Certifications such as CompTIA A+, Network+, MCSA, or CCNA</li><li>Experience with virtualization or basic cybersecurity practices</li></ul><p>If you are passionate about technology and enjoy solving technical challenges, we encourage you to apply.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Support Engineer

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
Technical Analyst &ndash; Auto IT</div></div><div><div>
Division:</div></div><div><div>
Based in Australia, Auto-IT helps retail dealerships in the automotive, trucking, agriculture and construction equipment industries to operate and grow their business. It does this through the development and support of innovative and robust dealer management software systems (DMSs), distributor systems and other software solutions.</div></div><div><div>
As one of the largest DMS companies in Australasia, we&rsquo;ve delivered powerful systems to the market for over 40 years and work closely with all major OEMs and allied industry partners. You&rsquo;ll find our systems throughout Australia and New Zealand, plus the USA, Canada, South East Asia, Africa, Fiji and Mexico. Our offices are in Melbourne, Sydney, Kuala Lumpur, Bangkok, Bangalore and Wellington, plus channel partners in South Africa and Mexico.</div></div><div></div><div><div>
Division Link: https://auto-it.com/</div></div><div></div><div><div>
Job Responsibility:</div></div><div><div>
The scope of this role includes, but is not limited to, providing 1st and 2nd level support for the Auto-IT business and its customers, for providing installation and support of the Auto-IT web product suite, end users, incidents, problem and change management process and procedures.</div></div><div></div><div><div>
Key Duties and Responsibilities:</div></div><div><ul><li><div>
Provide 1st and 2nd level support to the business and its customers</div></li></ul></div><div><ul><li><div>
Create new user and email accounts, password changes, MFA resets</div></li></ul></div><div><ul><li><div>
Monitor backup alerts and resolve any issues that arise with a view to incident reduction</div></li></ul></div><div><ul><li><div>
Monitor and resolve any endpoint protection (antivirus) issues</div></li></ul></div><div><ul><li><div>
Monitor firewall warnings/alerts and resolve</div></li></ul></div><div><ul><li><div>
Install, deploy and configure Auto-IT web applications and Web services endpoints using IIS</div></li></ul></div><div><ul><li><div>
Liaise with our customers or their third-party IT with the required firewall configurations</div></li></ul></div><div><ul><li><div>
Implement solutions, in conjunction with 3rd Level support &amp; Management, that meet the business / customer needs</div></li></ul></div><div><ul><li><div>
Provide level 2 support troubleshooting for issues related to web applications</div></li></ul></div><div><ul><li><div>
Undertake proactive system maintenance, troubleshooting, and reporting</div></li></ul></div><div><ul><li><div>
Provide assistance and guidance to end users, 3rd party vendors, and customers</div></li></ul></div><div><ul><li><div>
When required help monitor and maintain patching systems and server backups</div></li></ul></div></div><div><div><ul><li><div>
Administration of virtual server&rsquo;s environments, Storage Area Networks, server infrastructure, networks (LAN/WAN), Active Directory, Security etc.</div></li></ul></div><div></div><div><div>
Process Improvement</div></div><div><ul><li><div>
Develop and maintain detailed technical documentation for all web app deployment and configurations that Auto-IT develop and support</div></li></ul></div><div><ul><li><div>
Initiate and document detailed Technical Change Requests and Service Requests</div></li></ul></div><div><ul><li><div>
Maintain a working knowledge of Auto IT web applications, infrastructure architecture required for them and work proactively to identify improvements that support business requirements</div></li></ul></div><div><ul><li><div>
Incident Request Life Cycle, Continuously and actively monitor the Service Desk support queue, service calls and system alerts</div></li></ul></div><div><ul><li><div>
Ensure that all requests for assistance are logged within two business hours of being received</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Analyst

Explore 1102+ It support specialist in Lahore Pakistan this March. Find roles across top companies and apply now to boost your career.

1102 it support specialist jobs In Lahore Pakistan

IT Support Specialist

IT Support Specialist

IT Specialist

IT Specialist – Technology Dashboards & Website Management

Telematics - Technical Support Specialist (L1)

IT Support Engineer

Technical Support Analyst