customer support executive Jobs in Lahore Pakistan

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customer success specialist Jobs in Lahore Pakistan

customer success specialist

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it support specialist

PremierBPO

<div></div><div><div><div><div><div><div>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
</div><div><h2 class="jobSectionHeader">
Key Responsibilities</h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader">Qualifications</h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader">Certifications</h2></div><div>
Relevant Certifications like below will be a plus:
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader">Soft Skills</h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader">Location &amp; Reporting</h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader">What We Offer</h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div>Location: NASTP, Lahore</div></div></div></div></div></div><div></div>

IT Support Specialist

Premier NX

<div>
 Position Summary:
 
 
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 </li>
 <li>
 Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
 </li>
 <li>
 Troubleshoot VPN access, and remote desktop issues.
 </li>
 <li>
 Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 </li>
 <li>
 Assist in maintaining and monitoring cloud environments such as AWS or Azure.
 </li>
 <li>
 Ensure system security through access controls, backups, and regular software updates.
 </li>
 <li>
 Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
 </li>
 <li>
 Document technical issues, resolutions, and standard operating procedures.
 </li>
 <li>
 Bachelors degree in computer science.
 </li>
 <li>
 2+ years of experience in IT support, helpdesk, or technical support role.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
 </li>
 <li>
 Knowledge of cloud services such as AWS or Azure and VPN configuration.
 </li>
 <li>
 Understanding of network protocols, routers, switches, and firewalls (basic level).
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
 </li>
 <li>
 Any relevant Vendor Certification will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Certifications:
 
 
 Relevant Certifications like below will be a plus:
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate (AZ-104)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good English communication skills.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Continuous learner with a growth mindset.
 
 
 
 </li>
 </ul>
 Location &amp; Reporting:
 
 
 Location: NASTP, Cantt Lahore.
 
 
 Reports To: IT Manager
 
 
 What we offer:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Learning &amp; development programs
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Medical Coverage (IPD)
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Old Age Benefits (EOBI)
 </li>
 <li>
 Employee engagement &amp; wellness initiatives
 
 </li>
 </ul>
</div>

Fazmec snc

Mekex Innovation/Fazmec snc is an engineering company specialized in the supply of complete mechanical projects made according to customer specifications. The uniqueness of our work is based on the integration between engineering and mechanical design; Our team is able to follow every phase of development of a mechanical project, from preliminary studies, to workshop drawings, up to documentation related to new products.Job Description: We are looking for a Technical &amp; Digital Support Assistant to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.Key ResponsibilitiesHardware &amp; System Support<ul><li>Purchase, set up, and maintain computers, peripherals, and accessories.</li><li>Handle system upgrades, antivirus updates, and hardware troubleshooting.</li><li>Maintain an updated inventory of all company hardware and configurations.</li><li>Liaise with vendors for repairs, warranties, and new purchases.</li></ul>Software &amp; Tool Management<ul><li>Search, test, and evaluate open-source or licensed software for engineering use.</li><li>Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).</li><li>Troubleshoot installation or performance issues.</li><li>Maintain documentation for installations, versions, and licenses.</li></ul>Microsoft 365 &amp; Power Automate<ul><li>Manage user accounts, passwords, and permissions.</li><li>Support daily collaboration through SharePoint, OneDrive, and Teams.</li><li>Develop simple Power Automate workflows to automate internal tasks (notifications, file handling, approvals, etc.).</li><li>Maintain a record of active automation flows and coordinate updates with the Italy team.</li></ul>Website &amp; Digital Support<ul><li>Update company website content (text, images, team updates, job posts, etc.).</li><li>Coordinate with the Italy team or external developers for website changes or improvements.</li><li>Ensure company contact, portfolio, and project pages remain current.</li><li>Support basic LinkedIn or digital posting tasks when required.</li></ul>Operations &amp; Coordination Support<ul><li>Assist in procurement of software, hardware, and online tools.</li><li>Maintain organized digital records of purchases, renewals, and warranties.</li><li>Help with new employee onboarding (system setup, email, and software access).</li><li>Maintain structure and naming consistency on shared drives and SharePoint.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT or technical/digital support.</li><li>Strong understanding of Windows OS, installations, and troubleshooting.</li><li>Ability to find and evaluate open-source software solutions.</li><li>Basic understanding of website management (e.g., WordPress or CMS).</li><li>Good English communication and documentation skills.</li><li>Eagerness to learn Microsoft Power Automate for workflow automation.</li></ul>Preferred Skills:<ul><li>Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.</li><li>Familiarity with CAD environments or license management.</li><li>Basic knowledge of HTML or content updates in WordPress.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

AffinityVibez (Pvt) Ltd

Hiring: IT &amp; Network Support Specialist (Night Shift)Company: Interact Global &ndash; a forward-thinking B2B solutions provider helping businesses scale through tech and strategy. We&rsquo;re looking for a skilled IT &amp; Network Support Specialist to keep our systems, servers, and network running smoothly.What You&rsquo;ll Do:<ul><li>Troubleshoot and maintain Windows, Mac &amp; basic Linux systems</li><li>Manage Windows Server (Active Directory, file shares, user accounts)</li><li>Configure &amp; troubleshoot switches, routers, firewalls, and Wi-Fi</li><li>Handle IT support tickets and ensure timely issue resolution</li><li>Assist in network setup, cabling, and upgrades</li><li>Document IT processes &amp; create simple user guides</li><li>Experience with Vicidial/VoIP is a plus</li></ul>You Should Have:<ul><li>Solid understanding of TCP/IP, DNS, DHCP, LAN/WAN, and firewalls</li><li>Hands-on desktop support experience (hardware/software)</li><li>Familiarity with Linux basics (commands, package installs)</li><li>Knowledge of network security &amp; monitoring tools</li><li>Ability to explain tech issues clearly to non-tech users</li><li>Good multitasking and teamwork skills</li></ul>Job Details:Location: Wapda Town Phase 1, Lahore Shift: 5:30 PM &ndash; 2:30 AM (Night) Schedule: Monday &ndash; Friday (Weekends Off)Perks &amp; Benefits:<ul><li>Competitive salary + planned increments</li><li>Paid holidays, annual, paternity, and bereavement leave</li><li>Supportive, career-focused culture</li></ul>Apply Now: Send your CV to naseem.akhter@interactglobals.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

IT/Network Support Specialist

StudyWise/ The Migration

The IT Executive is responsible for managing and maintaining the company's IT infrastructure, providing technical support to staff, and ensuring the efficiency, security, and integrity of all IT systems and data. This role requires a balance of technical expertise, problem-solving skills, and the ability to implement and enforce IT policies. Key Responsibilities IT Infrastructure Management<ul><li>Manage and maintain all IT infrastructure components, including servers, networks (LAN/WAN, Wi-Fi), hardware (desktops, laptops, printers), and software applications.</li><li>Monitor system performance, network connectivity, and security systems to ensure optimal operation and minimal downtime.</li><li>Administer user accounts, permissions, and directory services (e.g., Active Directory, Google Workspace).</li><li>Oversee data backup and recovery procedures to safeguard company data.</li></ul>Technical Support and Troubleshooting<ul><li>Provide timely technical support (helpdesk) and troubleshooting for all staff regarding hardware, software, and network issues.</li><li>Install, configure, and upgrade hardware and software applications on user workstations and servers.</li><li>Diagnose and resolve complex technical problems, coordinating with external vendors or specialized support when necessary.</li></ul>Security and Compliance<ul><li>Implement and enforce IT security best practices, including antivirus, firewall, and data encryption measures.</li><li>Ensure all IT systems are compliant with internal policies and relevant industry regulations.</li><li>Manage system access and control to prevent unauthorized use.</li></ul>Project Management and Strategy<ul><li>Participate in planning and execution of IT projects, such as system upgrades, migrations, and new technology rollouts.</li><li>Evaluate and recommend new technologies, hardware, and software solutions to improve operational efficiency and effectiveness.</li><li>Maintain and update the inventory of all IT assets and licenses.</li></ul>Requirements<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field</li><li>Minimum of 1-3 years of experience in an IT support, IT administration, or similar role.</li><li>Strong proficiency in: Network Administration, Server Administration (Windows/Linux), Operating Systems (Windows, macOS), Cybersecurity fundamentals, and Cloud Computing basics.</li><li>Excellent problem-solving and analytical abilities, strong communication (written and verbal) skills, ability to work independently and manage multiple priorities, and excellent customer service orientation.</li></ul>Job Type: Full-timeWork Location: In person

IT Executive

Imtiaz Group (SMC Private) Ltd.

Store Location: LahoreJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

IT Support

Xynomics

LOCATION: LAHOREHIRING ON IMMEDIATE BASED.SYSTEM ADMINISTRATORResponsibilities1. Assist in the deployment and configuration of virtualization platforms, including VMware and Hyper-V2. Support the management and monitoring of virtual machines to ensure optimal performance and uptime3. Participate in troubleshooting and resolving virtualization-related issues under the guidance of senior engineers4. Document processes, configurations, and procedures related to virtualization environments5. Contribute to team projects aimed at improving the efficiency and effectiveness of our virtualization infrastructure6. Managing Lahore office internal network and resolve all IT related software &amp; hardware issues.7. Server hardware diagnose and resolve.8. Visit to clients to resolve their IT related issues.Hyper-V &amp; VMWare Administration &amp; Support&middot; Manage, monitor, and maintain a Microsoft Hyper-V &amp; VMWare virtualization environment.&middot; Perform regular maintenance, patching, and updates to ensure a stable and secure Hyper-V infrastructure.&middot; Troubleshoot performance, storage, and networking issues within virtualized environments.&middot; Optimize Hyper-V host configurations for performance, reliability, and scalability.&middot; Configure and manage virtual machines (VMs), virtual networks, and storage in Hyper-V.Backup &amp; Disaster Recovery&middot; Ensure proper backup and replication of VMs using Veeam, DPM, or other backup solutions.&middot; Develop and implement disaster recovery (DR) strategies for Hyper-V environments.&middot; Perform VM restores and disaster recovery tests as needed.Security &amp; Compliance&middot; Apply security best practices for Hyper-V host and guest environments.&middot; Implement and maintain role-based access control (RBAC) for virtualization environments.&middot; Ensure compliance with internal policies and industry standards for virtualization security.Documentation &amp; Support&middot; Maintain detailed documentation of virtualization configurations, policies, and procedures.&middot; Provide recommendations for capacity planning and resource optimization.&middot; Assist IT teams with troubleshooting and root cause analysis of virtualization-related incidents.&middot; Collaborate with cross-functional teams to support business-critical applications running on Hyper-V.EMAIL YOUR CV TO xafar.kamal@mtakhi.comJob Type: Full-timeWork Location: In person

SYSTEM ADMINISTRATOR

Explore 1459+ It support specialist in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1459 it support specialist jobs IN Lahore Pakistan

IT Support Specialist

IT Support Specialist

IT Support Specialist

IT/Network Support Specialist

IT Executive

IT Support

SYSTEM ADMINISTRATOR