customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer services executive Jobs in Lahore Pakistan

customer services executive

client relations specialist

BB Holdings

Customer Relations Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Relations Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Relations Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Relations Specialist

Billing Freedom

NIGHT SHIFT 5pm-2am We&rsquo;re looking for a proactive, empathetic, and results-driven Customer Success Specialist to join our growing team. The ideal candidate will serve as the primary point of contact for our clients &mdash; ensuring they are supported, informed, and achieving success with our products and services.Key Responsibilities:<ul><li>Build and maintain strong relationships with clients, acting as their trusted advisor.</li><li>Guide new customers through onboarding and training processes.</li><li>Monitor customer satisfaction and take proactive measures to improve retention.</li><li>Collaborate with internal teams (Sales, Product, Operations) to resolve issues efficiently.</li><li>Identify opportunities for upselling or cross-selling based on customer needs.</li><li>Track customer interactions and maintain detailed CRM documentation.</li><li>Provide timely updates, insights, and reports to management on client health and engagement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Client Relations.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to multitask and thrive in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>This is a night on-site shift, 5pm-2am. Are you willing to working during these hours?</li></ul>Work Location: In person

Customer Success Specialist

Steps Ahead Pakistan

<div>
 
 Position Title:
 
 Customer Relations Officer
 
 
 
 Location:
 
 Wapda Town, Lahore
 
 
 
 Job Summary:
 
 
 
 We are looking for a
 
 Customer Relations Officer
 
 to manage client interactions, handle data entry tasks, make follow-up calls, and support revenue generation through excellent customer service. The ideal candidate will be friendly, organized, and proactive in ensuring customer satisfaction and smooth front-desk operations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage incoming and outgoing customer calls in a professional manner.
 </li>
 <li>
 Conduct follow-up calls with clients to ensure service satisfaction and build lasting relationships.
 </li>
 <li>
 Handle customer queries, appointments, and complaints efficiently and courteously.
 </li>
 <li>
 Perform data entry and maintain accurate customer records in the system.
 </li>
 <li>
 Support revenue generation by promoting clinic services.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelors degree
 </li>
 <li>
 0-1 years of experience in customer service, sales,
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficient in MS Office and data entry tasks.
 </li>
 <li>
 Friendly, patient, and customer-focused attitude.
 
 
 
 </li>
 </ul>
 
 Applications Deadline: 03-Nov-2025
 
</div>

Customer Relations Officer - Lahore

SMC LIVING GROUP

Job Description:<ul><li>Client Relations: Greet and assist clients with a warm, professional demeanour, ensuring a positive and welcoming experience.</li><li>Front Desk Management: Manage phone lines, schedule appointments, and handle client inquiries with confidence and efficiency.</li><li>Coordination: Liaise between clients and staff to ensure smooth communication and seamless service delivery</li><li>Multitasking: Handle administrative duties, such as filing, data entry, and office management, while prioritizing client needs.</li><li>Problem-Solving: Address any concerns or issues promptly, with a focus on finding effective solutions and maintaining positive client relationships.</li></ul>Qualifications:<ul><li>Proven experience as a receptionist/Front Desk or in a client-facing role (experience in a similar industry is a plus)</li><li>Strong communication and interpersonal skills</li><li>Ability to handle a fast-paced environment with confidence and grace</li><li>Tech-savvy with basic office software knowledge (Microsoft Office, scheduling tools, etc.)</li><li>Outstanding organizational skills and attention to detail</li><li>Ability to remain calm under pressure and manage multiple priorities simultaneously</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Front Desk Officer / Receptionist

ThinkDone Solutions

ThinkDone Solutions is a software development and consulting company that has been providing excellent services since 2011. We specialize in custom software development, UI/UX design, web development, mobile app development, software QA and testing, and enterprise solutions. Our team of developers, engineers, and designers are committed, devoted, and professionally equipped to create robust software solutions that fuel innovation and deliver digital success. We strive to provide our clients with vigilant value and earn their confidence in our services.Position:We are currently on the lookout for an Enthusiastic and Operationally Strong Individual for the role of experienced Client Acquisition Specialist (IT) at our office based in Lahore. The incumbent should have the below-mentioned skillset, expertise and experience in the field.Education/Qualification: Graduation in Computer Science, Software Engineering or IT or any relevant fieldExperience: 2 to 3 years of experience preferably in the US MarketTimings: Willing and flexible to work in the evening or night shiftsResponsibilities, Duties and Skills required:<ul><li>Engage with qualified leads and utilize exceptional closing techniques to convert prospects into long-term clients.</li><li>Build and maintain strong relationships with clients, ensuring their needs are understood and addressed. Act as the main point of contact throughout the final stages of the sales process.</li><li>Conduct in-depth consultations with potential clients to understand their business objectives and propose tailored digital marketing solutions that align with their goals.</li><li>Ability to establish rapport with clients and maintain long-term relationships, providing ongoing support and identifying upsell opportunities.</li><li>Regularly follow up with potential clients to move deals forward and ensure high closure rates.</li><li>Consistently meet or exceed individual and team sales targets. Take ownership of the sales pipeline to ensure timely and effective follow-up and conversion.</li><li>Accurately track sales activities, report on pipeline progress, and provide feedback to management on opportunities and challenges.</li><li>Use strong negotiation skills to handle client objections and close high-value deals.</li><li>Experience with CRM tools and sales tracking systems to manage the sales process and monitor progress.</li><li>Work closely with the marketing and customer support teams to ensure a seamless transition for clients after the sale is closed.</li></ul>Perks &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Sale Commissions</li><li>Paid Leaves</li><li>Medical Facility</li><li>Fitness / Gym Allowance</li><li>Remote Work (if needed)</li><li>Employee Development Trainings</li><li>Annual Dinner</li><li>Fun Trips</li><li>Work/Life Balance</li><li>Subsidized Lunch</li><li>Annual Performance Appraisals</li><li>Promotions</li><li>Employee of the Month rewards</li><li>Sports Activities</li><li>Occasional meal incentives</li></ul>Hit the application button, apply with confidence and we will meet you during the shortlisting process!Job Type: Full-timePay: Rs70,000.00 - Rs150,000.00 per monthWork Location: In person

Client Acquisition Specialist

HOF Immigration Services

About HOF MigrationHOF Migration is a leading global immigration consultancy firm helping individuals achieve their dreams of studying, working, and settling abroad. With a strong presence and reputation, we deliver transparent, professional, and results-driven immigration solutions.Job OverviewAs a Sales Consultant at HOF Migration, you will be responsible for converting leads into successful clients by promoting our immigration services. You&rsquo;ll engage with potential applicants, understand their goals, and guide them toward suitable migration opportunities. This role demands energy, confidence, and a results-oriented mindset.Key Responsibilities<ul><li>Reach out to potential leads through calls, WhatsApp, and emails to promote HOF Migration&rsquo;s services.</li><li>Understand client needs and offer appropriate immigration or study visa solutions.</li><li>Effectively explain eligibility criteria, service benefits, and the process to clients.</li><li>Follow up with leads and maintain a consistent pipeline of conversions.</li><li>Achieve and exceed individual and team sales targets.</li><li>Record client information and progress updates in CRM systems.</li><li>Coordinate with the processing and documentation teams to ensure smooth application handling.</li><li>Maintain up-to-date knowledge of immigration programs and trends.</li><li>Provide excellent customer service to ensure client satisfaction and referrals.</li></ul>Requirements<ul><li>1&ndash;3 years of sales experience (preferably in immigration, real estate, or consultancy).</li><li>Exceptional communication and persuasion skills in English and Urdu.</li><li>Highly motivated, confident, and goal-oriented personality.</li><li>Ability to work under pressure and meet monthly targets.</li><li>Familiarity with CRM tools and MS Office applications.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per month

Sales

Topaz Group of Companies

&middot; Serves as the key point of contact for clients, ensuring smooth coordination.&middot; Manages project timelines, client communication, and satisfaction.&middot; Supports internal teams to deliver quality results on time.&middot; Must have own Car. Education: Bachelor&rsquo;s in Business, Marketing, or Communication. Experience: 1&ndash;2 years in client servicing or account management. Salary: PKR 85,000 &ndash; 100,000 per month.Job Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

Client Services Executive

Explore 827+ Client relations specialist in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.