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hospitality associate

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms &amp; other facilities, by delighting them from Check in until Check out.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum 1 year of experience in front office in a 5 star hospitality industry.
 </li>
 <li>
 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
 </li>
 <li>
 Coaching and training on-the-job.
 </li>
 <li>
 Providing constructive feedback (on- and off-the-job).
 </li>
 <li>
 Analyzing operations and assigning resources accordingly.
 </li>
 <li>
 Conducting huddles during shifts to ensure seamless communication.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Roles in Front Office – Recruitment Day at Emaar Hospitality Group

Hilton

<div>Bellman | Waldorf Astoria Dubai Palm Jumeirah
A Bellman with Waldorf Astoria Hotels and Resorts serves as a key point of contact for guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. the overarching goal of a Bellman is to provide attentive, personalized service that enhances the overall guest experience and reflects the hotel's commitment to excellence.
What will I be doing
A Bellman handles various tasks throughout the day to ensure the smooth operation and exceptional guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Serve as a key point of contact for guests and efficiently respond to guest enquiries</li><li>
Welcoming guests as they arrive at the hotel, assisting them with luggage, and providing a warm and friendly first impression</li><li>
Process and deliver messages for guests</li><li>
Transporting guests' luggage to their rooms upon check-in and assisting with luggage retrieval upon check-out</li><li>
Receiving and delivering packages, mail, and other deliveries to guests' rooms or holding them at the front desk for guest pickup.</li><li>
Stay current and up to date with all hotel services as well as daily VIP requests and special events</li><li>
Keeping the bell desk area organized and well-stocked with luggage carts, umbrellas, and other necessary equipment</li><li>
Providing information about hotel amenities, services, and local attractions. Assisting guests with inquiries, requests, and special arrangements
such as transportation, restaurant reservations, and tour bookings.
</li><li>Maintain a clean, healthy, and safe working area</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for
A Bellman serving a luxury five-star hotel is always working on behalf of our guests and in close collaboration with Front Office and Concierge teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Previous experience in a luxury hotel, five-star hotel, or high-end hospitality environment is preferred</li><li>
Genuine passion for delivering warm, personalized, and anticipatory guest service</li><li>
Strong knowledge of front-of-house operations, including luggage handling, guest assistance, and bell desk procedures</li><li>
Excellent interpersonal and communication skills, with the ability to interact confidently and courteously with guests from diverse cultural backgrounds</li><li>
Professional appearance and demeanor, reflecting the standards of a luxury brand</li><li>
Strong attention to detail and commitment to maintaining exceptional service standards at all times</li><li>
Ability to remain calm, courteous, and efficient in a fast-paced, guest-facing environment</li><li>
Physically fit and able to handle luggage safely while adhering to health and safety guidelines</li><li>
Strong organizational skills, with the ability to manage multiple guest requests simultaneously</li><li>
Basic knowledge of hotel facilities, services, and local attractions, with a willingness to continuously learn and stay informed</li><li>
Ability to work collaboratively as part of a team and support other departments as required</li>
Flexibility to work various shifts, including weekends, evenings, and public holidays 
<li>
</li></ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Bellman | Waldorf Astoria Dubai Palm Jumeirah

Bed and Bath Linen Trading LLC

Job descriptionCompany DescriptionRoyal Infinity Hotel and Hospitality Management is a globally recognized leader in hospitality management and procurement, specializing in optimizing operations and maximizing returns for hotels, resorts, and luxury lifestyle properties. From consulting and design to operations, the company provides comprehensive services that enable owners and investors to efficiently manage their assets. With expertise in hospitality management, procurement, and architectural consultancy, Royal Infinity delivers tailored, innovative solutions to meet the unique needs of every project. Headquartered in Dubai, the company takes pride in blending local expertise with global experience to redefine the future of the hospitality industry.Role DescriptionWe are seeking a dedicated and creative Associate Interior Designer for this full-time, on-site role based in Dubai. The Associate Interior Designer will assist in designing interiors for hospitality spaces, including space planning, furniture selection, and creating detailed construction drawings. Responsibilities include collaborating with architects and project managers, developing FF&amp;E (furniture, fixtures, and equipment) specifications, and ensuring aesthetic and functional excellence in every project. The role involves contributing to innovative design solutions while adhering to project timelines and budget constraints.Qualifications<ul><li>Proficiency in Space Planning and Interior Design concepts with a keen eye for aesthetics and functionality</li><li>Strong skills in Architecture and Construction Drawings, including experience using design and drafting software</li><li>Knowledge and experience in specifying and sourcing FF&amp;E for luxury or hospitality projects</li><li>Ability to collaborate with cross-functional teams, including architects, project managers, and procurement specialists</li><li>Attention to detail and the ability to manage multiple projects within deadlines</li><li>A degree in Interior Design, Architecture, or a related field is required</li><li>Prior experience in hospitality design is highly preferred</li><li>Excellent communication and presentation skills, with fluency in English; additional language skills are a plus</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Associate Interior Designer

Fruitful Partners Ltd

A popular café and kiosk in Dubai is seeking a Barista & Customer Service Associate to join their dynamic team. This full-time role requires delivering excellent customer experiences, preparing beverages to high standards, and maintaining a welcoming atmosphere. Ideal candidates will have 1-2 years of experience in a hospitality setting and possess strong communication skills. The position emphasizes a friendly attitude and teamwork in a fast-paced environment.

Dubai Barista & Customer Service Associate (FOH)

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 To ensure professional and profitable operation within the framework of the Hotel
 </li>
 <li>
 With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
 </li>
 <li>
 To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
 </li>
 <li>
 To accurately forecast business demands to ensure efficient staffing &amp; food production.
 </li>
 <li>
 To be responsible for all accounting and billing procedures in the outlets
 </li>
 <li>
 To work with hotel management to develop and execute plans and actions for the marketing of the outlet. To be aware of all Anantara Guest Incentive programs and actively promote and support these.
 </li>
 <li>
 To ensure the efficient scheduling of Management &amp; Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
 </li>
 <li>
 To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
 </li>
 <li>
 To train managers and supervisors in effective &ldquo;coaching and counseling&rdquo; and the correct process of progressive discipline
 </li>
 <li>
 To be responsible for always maintaining outlet safety and sanitation standards
 </li>
 <li>
 To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
 </li>
 <li>
 Promote positive inter-departmental relations through candid communication and cooperation.
 </li>
 <li>
 To work closely with the Banqueting department to support all requested functions.
 </li>
 <li>
 Above all, to lead by example through a &ldquo;hands on&rdquo; approach to motivate our Associates to excel.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College Diploma in Hotel Management or related field
 </li>
 <li>
 Previous experience in a Food &amp; Beverage/Restaurant/Outlet operations leadership role
 </li>
 <li>
 Passion for leadership and teamwork
 </li>
 <li>
 Eye for detail to achieve operational excellence
 </li>
 <li>
 Excellent guest service skills
 </li>
 <li>
 Arabic speaker is a plus
 </li>
 </ul>
</div>

Outlet Manager - Qamar

Minor International

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Key Duties and Responsibilities Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: <ul> <li>To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.</li> <li>Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li> <li>Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders</li> <li>During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.</li> <li>Assist in maintaining a highly motivated and well trained staff</li> <li>Train, maintain and enforce all Anantara Service Standards</li> <li>Properly execute revenue and check control procedures on shift</li> <li>Maintain a safe and sanitary work environment for all Associates and guests</li> <li>Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li> <li>Be on the floor during entire meal period and ensure adequate coverage</li> <li>Ensure that only a quality product is being served</li> </ul> Qualifications <ul> <li>College diploma in Hotel Management or related field</li> <li>Previous experience in Food & Beverage/Restaurant and Banquet operation</li> <li>Passion for leadership and teamwork</li> <li>Eye for detail to achieve operational excellence</li> <li>Excellent guest service skills</li> </ul>

F&B Captain (Seasonal - 6 Months Contract)

Marriott International

<div>Additional Information 
Job Number25200120 
Job CategoryFood and Beverage &amp; Culinary 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? 
Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. 
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too. 
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MORE
At Marriott, we believe exceptional guest experiences begin with how we treat our associates. 
At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<ul>
<li>A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.</li>
<li>Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.</li>
<li>Competitive salary and benefits, including on-property accommodation and full-board meals.</li>
<li>Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.</li>
<li>Comprehensive medical and life insurance coverage.</li>
<li>All the tools, resources, and support you need to excel every day.</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Guest Relations<ul>
<li>Address guests' service needs in a professional, positive, and timely manner.</li>
<li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
<li>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li>
<li>Thank guests with genuine appreciation and provide a fond farewell.</li>
<li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection Brand) to resolve issues, delight, and build trust.</li>
<li>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</li>
<li>Assist other employees to ensure proper coverage and prompt guest service.</li></ul>
General Food and Beverage Services<ul>
<li>Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.</li>
<li>Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.</li>
<li>Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.</li>
<li>Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.</li>
<li>Pick-up trays and clean tables as needed to ensure a clean dining area.</li>
<li>Follow appropriate procedures for serving alcohol, follow local Training &amp; Guidance.</li>
<li>Thank every guest upon departure, invites them to return, and wishes them a fond farewell.</li>
<li>Retrieve and deliver food and beverage orders in a timely manner.</li>
<li>Perform other reasonable duties as requested.</li>
<li>Coordinates with the respective kitchens to ensure guests&rsquo; orders are delivered.</li></ul>
Beverage/Coffee Cart<ul>
<li>Inspect the cleanliness and presentation all china, glass, and silver prior to use.</li>
<li>Cash/Bank Handling</li>
<li>Record transaction in MICROS or similar system at time of order.</li>
<li>Process all payment methods in accordance with Accounting procedures and policies.</li>
<li>Follow property control audit standards and cash handling procedures (e.g., blind drops).</li>
<li>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.</li>
<li>Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.</li>
<li>Transport bank to/from assigned workstation, following security procedures.</li>
<li>Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.</li></ul>
Closing<ul>
<li>Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.</li></ul>
Steps of Service<ul>
<li>Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.</li>
<li>Check in with guests to ensure satisfaction with each food course and/or beverages.</li>
<li>Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.</li>
<li>Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.</li></ul>
In-Room Dining/Room Service<ul>
<li>As soon as order received from the symphony and needs to be prepared and served as per Al Maha Standard Operating Procedure</li>
<li>Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.</li>
<li>Notify guests and management of delays in service delivery.</li></ul>
Assists Management<ul>
<li>Communicate with guests, other employees, or departments to ensure guest needs are met.</li></ul>
Communication<ul>
<li>Speak to guests and co-workers using clear, appropriate and professional language.</li>
<li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li></ul>
Working with Others<ul>
<li>Support all co-workers and treat them with dignity and respect.</li>
<li>Develop and maintain positive and productive working relationships with other employees and departments.</li>
<li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li></ul>
Quality Assurance/Quality Improvement<ul>
<li>Comply with quality assurance expectations and standards.</li></ul>
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

F&B Service Expert

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