housekeeping attendant

sales associate

room attendant

guest experience supervisor Jobs in Dubai

guest experience supervisor

guest relations officer

hospitality associate

Fruitful Partners Ltd

A popular café and kiosk in Dubai is seeking a Barista & Customer Service Associate to join their dynamic team. This full-time role requires delivering excellent customer experiences, preparing beverages to high standards, and maintaining a welcoming atmosphere. Ideal candidates will have 1-2 years of experience in a hospitality setting and possess strong communication skills. The position emphasizes a friendly attitude and teamwork in a fast-paced environment.

Dubai Barista & Customer Service Associate (FOH)

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara World Islands Dubai employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
  </li>
  <li>
   Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  </li>
  <li>
   Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
  </li>
  <li>
   During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
  </li>
  <li>
   Assist in maintaining a highly motivated and well trained staff
  </li>
  <li>
   Open and close shift in accordance with Manager&rsquo;s Checklist.
  </li>
  <li>
   Train, maintain and enforce all Anantara World Islands Dubai Service Standards
  </li>
  <li>
   Properly execute revenue and check control procedures on shift
  </li>
  <li>
   Maintain a safe and sanitary work environment for all Associates and guests
  </li>
  <li>
   Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  </li>
  <li>
   Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  </li>
  <li>
   Be on the floor during entire meal period and ensure adequate coverage
  </li>
  <li>
   Ensure that only a quality product is being served
  </li>
  <li>
   Maintain proper Associate uniform standards
  </li>
  <li>
   Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  </li>
  <li>
   Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
  </li>
  <li>
   Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
  </li>
  <li>
   Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
  </li>
  <li>
   Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara World Islands Dubai&rsquo;s Guarantee of Fair Treatment Policy
  </li>
  <li>
   Identify and recommend incentive programs, new ideas, and methods of operation
  </li>
  <li>
   This is a highly visible guest service position, requiring above average communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a Food &amp; Beverage/Restaurant/Outlet operations leadership role
  </li>
  <li>
   Passion for leadership and teamwork
  </li>
  <li>
   Eye for detail to achieve operational excellence
  </li>
  <li>
   Excellent guest service skills
  </li>
  <li>
   Arabic speaker is a plus
  </li>
 </ul>
</div>


Outlet Supervisor - Qamar

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   To ensure professional and profitable operation within the framework of the Hotel
  </li>
  <li>
   With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
  </li>
  <li>
   To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
  </li>
  <li>
   To accurately forecast business demands to ensure efficient staffing &amp; food production.
  </li>
  <li>
   To be responsible for all accounting and billing procedures in the outlets
  </li>
  <li>
   To work with hotel management to develop and execute plans and actions for the marketing of the outlet. To be aware of all Anantara Guest Incentive programs and actively promote and support these.
  </li>
  <li>
   To ensure the efficient scheduling of Management &amp; Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
  </li>
  <li>
   To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
  </li>
  <li>
   To train managers and supervisors in effective &ldquo;coaching and counseling&rdquo; and the correct process of progressive discipline
  </li>
  <li>
   To be responsible for always maintaining outlet safety and sanitation standards
  </li>
  <li>
   To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
  </li>
  <li>
   Promote positive inter-departmental relations through candid communication and cooperation.
  </li>
  <li>
   To work closely with the Banqueting department to support all requested functions.
  </li>
  <li>
   Above all, to lead by example through a &ldquo;hands on&rdquo; approach to motivate our Associates to excel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College Diploma in Hotel Management or related field
  </li>
  <li>
   Previous experience in a Food &amp; Beverage/Restaurant/Outlet operations leadership role
  </li>
  <li>
   Passion for leadership and teamwork
  </li>
  <li>
   Eye for detail to achieve operational excellence
  </li>
  <li>
   Excellent guest service skills
  </li>
  <li>
   Arabic speaker is a plus
  </li>
 </ul>
</div>


Outlet Manager - Qamar

Minor International

Company Description <p>A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p> Key Duties and Responsibilities <p>Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:</p> <ul> <li>To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.</li> <li>Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li> <li>Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders</li> <li>During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.</li> <li>Assist in maintaining a highly motivated and well trained staff</li> <li>Train, maintain and enforce all Anantara Service Standards</li> <li>Properly execute revenue and check control procedures on shift</li> <li>Maintain a safe and sanitary work environment for all Associates and guests</li> <li>Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li> <li>Be on the floor during entire meal period and ensure adequate coverage</li> <li>Ensure that only a quality product is being served</li> </ul> Qualifications <ul> <li>College diploma in Hotel Management or related field</li> <li>Previous experience in Food & Beverage/Restaurant and Banquet operation</li> <li>Passion for leadership and teamwork</li> <li>Eye for detail to achieve operational excellence</li> <li>Excellent guest service skills</li> </ul>

F&B Captain (Seasonal - 6 Months Contract)

The First Group Hospitality

<div>Overview:
<p>
Located in Barsha Heights, TRYP by Wyndham features 650 modern rooms, from studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various caf&eacute;s, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah.<br>
<br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.</p><div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div>
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Greet and welcome guests in a friendly and professional manner.</li><li>
Answer phone calls and assist with inquiries and requests.</li><li>
Manage reservations and bookings.</li><li>
Handle cash and credit card transactions.</li><li>
Assist with various administrative tasks, including filing, data entry, and photocopying.</li><li>
Maintain a clean and organized reception area.</li><li>
Liaise with other departments to ensure the smooth running of the hotel.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications and Skills:</b></div><ul><li>
High school diploma or equivalent.</li><li>
Previous experience in customer service or administrative role preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time management skills.</li><li>
Ability to work well under pressure and in a fast-paced environment.</li><li>
Proficiency in Microsoft Office and other relevant software.</li><li>
Attention to detail and accuracy.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>
Knowledge of multiple languages is a plus.</li></ul></div>

Front Office Associate

Stella Stays

<div>
 <p>
  This is a remote position.
 </p>
 About the Role
 <br/>
 <p>
  Stella Stays is a tech-driven hospitality company building products for both our guests and the internal teams that power their stay.
  <br/>
 </p>
 <p>
  We&rsquo;re hiring an Associate Product Manager to support and drive work on our internal Property Management System (PMS) and, secondarily, on guest-facing booking experiences and payments.
  <br/>
 </p>
 <p>
  You&rsquo;ll own day-to-day work on a defined product area (backlog, discovery, specs, follow-up), while working under the direction and approval of the Product Manager, who sets priorities and signs off on key decisions.
  <br/>
 </p>
 <p>
  The core goal is to contribute to making our operations more efficient and scalable through improved tools and experiences.
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
   <br/>
   <br/>
  </strong>
 </p>
 Understand users &amp; problems
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Support user interviews and discovery with internal teams (operations, revenue, support, finance, etc.) and occasionally with guests.
   <br/>
  </li>
  <li>
   Help map existing workflows in the PMS, identify pain points, and manual steps.
   <br/>
  </li>
  <li>
   Turn feedback into structured problem statements and options, for review with the Product Manager.
   <br/>
   <br/>
  </li>
 </ul>
 Manage part of the backlog within an agreed roadmap
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Take responsibility for a subset of the roadmap defined with and approved by the Product Manager.
   <br/>
  </li>
  <li>
   Help prioritise tasks and features based on impact on operational efficiency, under PM guidance.
   <br/>
  </li>
  <li>
   Maintain a clear backlog in Jira, keeping stakeholders informed on status and next steps.
   <br/>
   <br/>
  </li>
 </ul>
 Specify &amp; design solutions
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Draft PRDs / specs with user stories and acceptance criteria, then refine them with the Product Manager and Engineering.
   <br/>
  </li>
  <li>
   Think through basic edge cases and flows across PMS and guest-facing tools.
   <br/>
  </li>
  <li>
   Work with design in Figma on wireframes and flows; bring options/recommendations to the Product Manager for final decision.
   <br/>
   <br/>
  </li>
 </ul>
 Collaborate closely with Engineering
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Work day-to-day with Engineering to clarify requirements, answer questions, and unblock work.
   <br/>
  </li>
  <li>
   Participate in sprint ceremonies (planning, stand-ups, reviews, retrospectives) as the product point of contact for your area.
   <br/>
  </li>
  <li>
   Support QA UAT: check features against acceptance criteria and loop in the Product Manager for final sign-off where needed.
   <br/>
   <br/>
  </li>
 </ul>
 Use data to inform decisions
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Help define and track success metrics, particularly around operational efficiency (time to complete tasks, manual steps, error rates, ticket volumes).
   <br/>
  </li>
  <li>
   Use tools like Google Analytics and internal dashboards to monitor performance and spot issues.
   <br/>
  </li>
  <li>
   Prepare data-backed insights and recommendations for the Product Manager to support roadmap and prioritisation decisions.
   <br/>
   <br/>
  </li>
 </ul>
 Communicate &amp; document
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Create and maintain clear documentation: specs, release notes, process changes, internal guides.
   <br/>
  </li>
  <li>
   Share updates with internal teams so they understand what&rsquo;s changing, why, and how it impacts them.
   <br/>
  </li>
  <li>
   Help maintain structured feedback loops with operations, support, and other teams.
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   What Success Looks Like (First 12 Months)
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   You&rsquo;ve contributed significantly to several PMS improvements, from discovery support through to launch and iteration, with the Product Manager&rsquo;s guidance and approval.
   <br/>
  </li>
  <li>
   Key workflows in your area are simpler, more reliable, and less manual.
   <br/>
  </li>
  <li>
   Engineering sees you as a reliable partner who provides clarity and keeps things moving.
   <br/>
  </li>
  <li>
   Internal teams feel that their feedback is heard and channels through you into the product in a structured way.
   <br/>
   <br/>
  </li>
 </ul>
 <br/>
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Strong junior-level experience in a product or adjacent role (Associate PM, Product Analyst, Business Analyst) in SaaS, property management, or hospitality.
   <br/>
  </li>
  <li>
   Experience working with engineering teams to ship features (even if on a smaller scope).
   <br/>
  </li>
  <li>
   Practical experience with:
   <br/>
   a. User research / interviews
   <br/>
   b. Writing PRDs / product specs
   <br/>
   c. Collaborating in Figma / wireframing
   <br/>
   d. Data/analytics: funnels, metrics, dashboards; familiarity with Google Analytics
   <br/>
  </li>
  <li>
   Comfortable using Jira (or similar) for managing work.
   <br/>
  </li>
  <li>
   Strong written communication and documentation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Traits &amp; Mindset
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Data-driven &amp; analytical &ndash; you look for evidence and patterns, not just opinions.
   <br/>
  </li>
  <li>
   Execution-focused &amp; hands-on &ndash; willing to dive into details to get things shipped.
   <br/>
  </li>
  <li>
   Comfortable with change and ambiguity &ndash; you can organise messy inputs into a clear plan.
   <br/>
  </li>
  <li>
   Customer-obsessed &ndash; you care about both internal teams&rsquo; experience and guest impact.
   <br/>
  </li>
  <li>
   Ownership mindset &ndash; you take responsibility for your area but are comfortable seeking input and approvals where needed.
   <br/>
  </li>
  <li>
   Excellent written English.
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Nice to Have
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Experience in a startup or scale-up environment.
   <br/>
  </li>
  <li>
   Exposure to hospitality, travel, proptech, or property management.
   <br/>
  </li>
  <li>
   Familiarity with A/B testing / experimentation.
   <br/>
  </li>
  <li>
   Basic SQL skills or willingness to learn.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Associate Product Manager

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Sales Executive &ndash; Government Segment is responsible for driving revenue from UAE Government, Semi-Government, and institutional accounts for The First Group Hospitality&rsquo;s Dubai hotel portfolio. The role focuses on building strong relationships with key government stakeholders, identifying new business opportunities, securing accommodation and event-related bookings, and positioning the hotel portfolio as a preferred choice for government travellers. The ideal candidate is proactive, well-connected, and knowledgeable about government procurement processes and travel requirements within the UAE.</div><ul><li><div>
Develop, maintain, and grow a portfolio of Government and Semi-Government accounts to achieve targeted room nights and revenue objectives.</div></li><li><div>
Identify new business opportunities within the segment and convert these into long-term partnerships.</div></li><li><div>
Conduct regular sales calls, presentations, and site inspections for key stakeholders and decision-makers.</div></li><li><div>
Prepare and submit RFPs, tenders, and formal proposals in alignment with government procurement guidelines.</div></li><li><div>
Maintain accurate account records, sales activities, and revenue forecasts within the hotel CRM.</div></li><li><div>
Coordinate with Revenue, Reservations, and Operations teams to ensure seamless service delivery for government guests and delegations.</div></li><li><div>
Represent the hotels at trade shows, exhibitions, and networking events relevant to the Government segment.</div></li><li><div>
Monitor market trends, competitor activities, and developments within the public sector to identify opportunities and risks.</div></li><li><div>
Ensure all contracting, rate loading, and communication with government entities are accurate, timely, and compliant with internal policies.</div></li><li><div>
Support the Associate Director of Sales &ndash; Government and management with segment strategy development, promotional plans, performance reports, and other assigned tasks.</div></li></ul>
Desired Skill &amp; Expertise:
<div><div><div><div><div><div><div><ul><li><div>
Proven experience in hotel sales, preferably within the UAE market and specifically within the Government segment.</div></li><li><div>
Strong understanding of local government structures, procurement procedures, and preferred travel channels.</div></li><li><div>
Excellent negotiation, communication, and relationship-building skills.</div></li><li><div>
Professional presentation abilities and confidence in engaging with senior government officials.</div></li><li><div>
Strong organisational skills with the capacity to manage multiple accounts and deadlines simultaneously.</div></li><li><div>
Proficiency in MS Office and hotel CRM systems such as Opera, Delphi, or similar platforms.</div></li><li><div>
Fluency in both English and Arabic is required.</div></li><li><div>
Ability to work independently, proactively, and collaboratively within a team environment.</div></li><li><div>
UAE driving licence preferred.</div></li></ul></div></div></div></div></div></div></div></div><div></div>

Cluster Sales Executive

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