receptionist

site supervisor

hr executive

hr manager

housekeeping supervisor

hospitality supervisor

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 SmartStay is a holiday homes company that offers luxury furnished apartments in prime locations like Downtown Dubai. At SmartStay, we pride ourselves on delivering exceptional service and reliability to our clients. As we continue to grow, we are looking for a dedicated and detail-oriented Housekeeping Supervisor
 
 
 
 The Role: Housekeeping Supervisor
 
 
 
 We are seeking a dedicated and proactive Housekeeping Supervisor to join our dynamic team at SmartStay. In this essential role, you will ensure a welcoming environment for our guests by managing the housekeeping schedule, training team members, and conducting quality control across the property. Additionally, you will contribute directly by performing cleaning duties as needed. Your hands-on approach, attention to detail, and inspirational leadership will help uphold the exceptional service that our brand is known for.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Perform daily cleaning tasks, such as dusting, vacuuming, mopping floors, and sanitizing surfaces, as well as changing bed linens, replacing towels, and replenishing guest supplies
 </li>
 <li>
 Inspect apartments for damages and report any issues
 </li>
 <li>
 Communicate and follow protocols for lost and found items
 </li>
 <li>
 Ensure all cleaning equipment is properly maintained and stored
 </li>
 <li>
 Follow health and safety regulations, including the proper use of cleaning chemicals
 </li>
 <li>
 Collaborate with team members and supervisors to prioritize cleaning tasks and meet deadlines
 </li>
 <li>
 Respond promptly to guest requests related to housekeeping services
 </li>
 <li>
 Maintain high standards of cleanliness and presentation in all assigned apartments
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous housekeeping experience in hospitality, hotel, or holiday home environments is preferred
 </li>
 <li>
 Attention to detail and commitment to delivering high-quality service
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Good communication skills in English (additional languages are a plus)
 </li>
 <li>
 Ability to use mobile apps for following up on checklists and reporting maintenance issues
 </li>
 <li>
 Physical stamina and the ability to perform manual labor tasks
 </li>
 <li>
 Knowledge of cleaning products, techniques, and equipment
 </li>
 <li>
 Must be available to start immediately
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 A role that is based on responsibility rather than fixed working hours
 </li>
 <li>
 A dynamic workplace culture that values innovation, efficiency, and collaboration
 </li>
 <li>
 Healthcare insurance and employment visa
 </li>
 </ul>
</div>

Housekeeping Supervisor

Emirates Flight Catering

<div>
 
 
 Join Our Team as an F&amp;B Supervisor &ndash; Elevate Your Career with Emirates Flight Catering (EKFC)!
 
 
 
 
 Job Purpose:
 
 
 
 Are you passionate about delivering exceptional food and beverage experiences? As an
 
 F&amp;B Supervisor
 
 , you&rsquo;ll lead the way in ensuring smooth and efficient operations across our outlets, areas, or functions. With a hands-on approach, you&rsquo;ll inspire and supervise your team, ensuring every dish meets the highest standards of quality and presentation, while delivering an unparalleled customer experience.
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Work with a World-Class Brand:
 
 Be a part of EKFC, renowned for excellence in the culinary and hospitality industry.
 </li>
 <li>
 
 Dynamic Environment:
 
 Collaborate with talented professionals in a fast-paced, innovative setting.
 </li>
 <li>
 
 Professional Growth:
 
 Gain access to training programs and development opportunities to elevate your career.
 </li>
 <li>
 
 Diversity &amp; Inclusion:
 
 Join a team that celebrates diverse cultures and backgrounds.
 </li>
 </ul>
 
 
 Your Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver top-notch service and high-quality food to ensure customer satisfaction and continuous improvement.
 </li>
 <li>
 Oversee and maintain compliance with EKFC Service Standards, including hygiene and safety protocols.
 </li>
 <li>
 Lead, train, and motivate your team to achieve performance goals and foster a positive work environment.
 </li>
 <li>
 Identify and implement solutions to enhance operations and service delivery.
 </li>
 <li>
 Uphold pricing, quality, and service standards across the outlet while adhering to cost-effective practices.
 </li>
 <li>
 Champion health, safety, and quality systems, ensuring compliance with ISO 9001:2008 standards.
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Hotel Management or equivalent (must have).
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a supervisory role within the food or catering industry.
 </li>
 <li>
 Experience in a 4&ndash;5-star hotel environment is essential.
 </li>
 </ul>
 
 
 Skills &amp; Attributes:
 
 
 <ul>
 <li>
 Strong verbal and written communication skills in English (Arabic is an advantage).
 </li>
 <li>
 Proven ability to lead and inspire teams, resolve customer concerns, and continuously elevate service standards.
 </li>
 <li>
 Expertise in various food service styles and customer-centric approaches.
 </li>
 <li>
 High-level organizational skills with the ability to multitask, manage time effectively, and deliver results under pressure.
 </li>
 <li>
 Collaborative mindset with the ability to foster teamwork and positively manage conflicts.
 </li>
 <li>
 A passion for continuous improvement and adaptability in a dynamic environment.
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities to work in a globally recognized organization with a strong commitment to excellence.
 </li>
 <li>
 A supportive environment that fosters professional growth and innovation.
 </li>
 </ul>
 
 
 Ready to take the next step in your career? Apply now to join our team and make a difference in the world of hospitality!
 
 
 
 
</div>

F&B Supervisor

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An exciting opportunity has arisen for a
 
 Supervisor
 
 to join The
 
 Spa
 
 team in
 
 Jumeirah Beach Hotel
 
 . The main duties and responsibilities of this role include:
 
 
 
 
 <ul>
 <li>
 Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements.&nbsp;
 </li>
 <li>
 Train the Spa and Fitness team, ensuring staff knowledge of products and coordinating with vendors/designers for training and sales support.&nbsp;
 </li>
 <li>
 Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary.&nbsp;
 </li>
 <li>
 Monitor the performance of Spa GSE, Spa attendants, and Fitness team, supervising, disciplining, and guiding employees as needed.&nbsp;
 </li>
 <li>
 Conduct monthly performance reviews for GSE and fitness staff based on established KPIs, tracking their performance, and providing feedback.&nbsp;
 </li>
 <li>
 Ensure guest areas of the Spa and Gym are clean, inventories are well-stocked, and the environment adheres to LQA and Jumeirah standards.&nbsp;
 </li>
 </ul>
 
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in hospitality or any other relevant field&nbsp;
 </li>
 <li>
 3-5 years of experience within luxury hospitality or luxury customer service.&nbsp;
 </li>
 <li>
 Software competencies &ndash; Microsoft Office programs (Intermediate)
 </li>
 <li>
 Leadership and team management skills&nbsp;&nbsp;
 </li>
 <li>
 Project Management Skills&nbsp;&nbsp;
 </li>
 </ul>
 
 
 
 
 
 About&nbsp;the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Supervisor (National Talent) - Spa - Jumeirah Beach Hotel

Mövenpick

<div>Company Description 
Your team and working environment:
Make the most of now. If there is something, we are very proud of at Grand Plaza M&ouml;venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. &ldquo;What if&rdquo; are two words with endless possibilities and we want to turn your wishes and ideas into moments &ndash; moments that are uncomplicated, personal and human.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Food &amp; Beverage Supervisor
Are you passionate about guest interaction, food, and beverage? Join our dynamic team as a Food &amp; Beverage Supervisor and lead efforts to create unforgettable dining experiences for our guests. This role requires someone with strong leadership skills and a dedication to maintaining the highest standards in food and beverage operations. You will be a key player in shaping the guest experience and ensuring our F&amp;B operations run smoothly.
What you will be doing:<ul><li>
Team Leadership: Assist in leading, mentoring, and training the Food &amp; Beverage team to ensure they deliver exceptional service.</li><li>
Supervision &amp; Delegation: Supervise daily operations, ensuring tasks are delegated efficiently while maintaining high standards of service and cleanliness.</li><li>
Quality Control: Liaise with the kitchen team to ensure the highest quality of food and visual appeal in every dish served.</li><li>
Customer Experience: Ensure guest satisfaction by addressing inquiries, handling complaints, and going above and beyond to exceed expectations.</li><li>
Operational Excellence: Assist in maintaining stock levels, managing inventory, and ensuring the efficient use of resources.</li><li>
Compliance &amp; Safety: Ensure all safety, hygiene, and company policies and procedures are followed.</li></ul> 
Qualifications 
Qualifications
Your experience and skills include:<ul><li>
Proven experience in a supervisory role in food and beverage.</li><li>
Strong communication, leadership, and interpersonal skills.</li><li>
Passion for delivering exceptional guest experiences.</li><li>
Ability to thrive in a fast-paced, high-energy environment.</li><li>
Knowledge of food and beverage service standards.</li><li>
Flexibility to work evenings, weekends, and holidays as needed.</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Employee benefit card offering discounted Accor rates worldwide</li><li>
Learning programs through our academies</li><li>
Opportunity to develop your talent and grow within your property and across the world</li><li>
Ability to make a difference through our corporate social responsibility activities like Planet 21</li></ul></div>

Food and Beverage Supervisor

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Concierge Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
Robust Organisational Skills to efficiently and accurately Manage guest requests and maintain accurate records of shift activities in a timely manner. 
</li><li>
Remarkable Time Management and Multi-Tasking skills to deliver a &lsquo;FIVE-Star&rsquo; Experience for our Guests, even under pressure. 
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo; 
</li><li>
The ability to focus on Guests&rsquo; Needs, with a calm and courteous attitude that reflects the &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards. 
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' services such as transportation, reservations, and dry cleaning in a timely manner, exceeding the highest expectations, all while exuding the &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations. 
</li><li>
Serves as a key Point of Contact for Guests and efficiently responds to Guest Enquiries. 
</li><li>
Provides First-in-Class Advice and Booking Services for a wide variety of Guest Enquiries, including city tours, theatre tickets, restaurants, doctors, and flight bookings, amongst others. 
</li><li>
Creates a &lsquo;FIVE-Star&rsquo; Experience by professionally Welcoming all Guests, addressing their service needs, and showing Genuine Appreciation for their Visit. 
</li><li>
Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication. 
</li><li>
Reviews and Documents pertinent Information in shift logs and daily memo books, prioritising outstanding requests from the previous day. 
</li><li>
Collaborates and Supports Management in various aspects, including hiring, training, scheduling, evaluating, and coaching FIVE Tribe members, embracing the &lsquo;FIVER&rsquo; spirit. 
</li><li>
Embraces the &lsquo;Vibe at FIVE&rsquo; by creating a Buzzing and Energising Atmosphere that represents the brand&rsquo;s Disruptive Vision. 
</li><li>
Maintains and Monitors office supply Inventory and Proactively Orders general office supplies as required. 
</li><li>
Adheres to FIVE&rsquo;s Health and Safety, Fire Regulations, and Procedural Standards, ensuring all &lsquo;FIVERs&rsquo; understand and apply them Effectively. 
</li><li>
Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures. 
</li><li>
Remains Physically Active, carrying out tasks that include standing, sitting, walking for extended periods, and engaging in Hands-on tasks ensuring High-Quality Service that exceeds Guest Expectations. 
</li><li>
Guarantees an Insta-Worthy Appearance and Uniform Conformity among all FIVE Tribe Members, upholding the Glamorous Image of FIVE.</li></ul><div> 
The Team</div> 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 
Find out more here: fivehotelsandresorts.com</div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>10/03/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>1-3 years
</div></div><div>Salary
<div>AED
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Concierge Supervisor - FIVE LUXE JBR

Easyshine Group Cleaning and Technical 

Job Vacancy: *Experienced Housekeeping Supervisor &ndash; UAE HotelsWe are currently hiring Housekeeping Supervisors with 2&ndash;3 years of experience in the hotel industry for a reputed hotel group in the UAE.Job Title: *Housekeeping Supervisor*Location: United Arab Emirates (UAE)Experience Required: 2&ndash;3 Years in Hotel IndustrySalary: AED *1500 &ndash; 2000 per month*Benefits Offered:Including Accommodation,Transport, Free food , Visa &amp; Medical Provided by CompanyKey Responsibilities:-Supervise daily housekeeping operations including room attendants and public area staff-Prepare and maintain daily task sheets and duty rosters-Conduct regular room and public area inspections to ensure cleanliness and maintenance standards-Monitor and manage inventory and supplies-Submit daily reports to management-Handle guest requests and ensure customer satisfaction-Train and guide housekeeping staff for quality serviceSkills &amp; Requirements:-Basic Computer Knowledge (MS Office, Email, etc.)-Good communication skills in English and Hindi-Strong leadership and organizational skills-Ability to work under pressure and multitaskTo Apply:Interested candidates can send their CV/Resume to: easyshinerecruitment@gmail.comWhatsApp: 0522558725Immediate Joiners Preferred !Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per month

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 The Community Supervisor is the principle orchestrator and welcoming face of the Sheraton public space which offers features and services for guests that are uniquely Sheraton &ndash; ultimately fostering guest productivity, connectivity, and a sense of community. This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&amp;More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience. The Community Supervisor works to facilitate peak performance and achievement of guest work goals while staying with us by ensuring guests are connected with tech support, can procure work space, have food &amp; beverage needs met, and any other ad-hoc requests through seamless coordination with other departments and functions. This role also facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests. The Community Supervisor drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset &ndash; critically important as a core value of the Sheraton brand.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Activates key branded public space proof points that deliver on the Sheraton experience.
 </li>
 <li>
 Manages public space operations, particularly around on-strategy branded proof points, maintaining quality and standards on a daily basis.
 </li>
 <li>
 In support of the brand vision for public space and core value of Community, develops specific public space goals and plans to prioritize, organize, and accomplish work in support of those goals.
 </li>
 <li>
 Contributes to critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Enabling Guest Productivity
 </li>
 <li>
 Works to maximize guest productivity by providing meeting spaces, business services and an atmosphere conducive to guest success.
 </li>
 <li>
 Identifies and implements strategies and tactics for creating and maintaining an atmosphere conducive to customer productivity and success and implements strategies for the property or specific tactics on a guest by guest basis.
 </li>
 <li>
 Develops staffing plans and executes against them to provide public space coverage that enables customer productivity through space, technology, and business services by having a continual presence in the public space, including awareness of onsite VIP and in-house groups.
 </li>
 <li>
 Manages the Sheraton Studio spaces and monitors for proper set up at the start of meetings, attendee awareness of how the studios work and overall attendee satisfaction during bookings.
 </li>
 <li>
 Orchestrates public space services with key on property partners and departments to maintain a flexible and inclusive lobby that meets guests needs in a seamless manner. Anticipates guests&rsquo; needs to book Studios, leverage Booths, have printing needs met, order F&amp;B and have needed meeting materials.
 </li>
 <li>
 Finds, builds and manages relationships with local professional service businesses, such as graphic designers and print shops, to serve as a local expert and facilitator for business service needs to guests.
 </li>
 <li>
 Maintains a database of service providers that other staff may access to meet guests needs.
 </li>
 <li>
 Facilitates maximum guest productivity by proactively ensuring guests are connected with meeting spaces, business services, food &amp; beverage, Wi-Fi.
 </li>
 <li>
 Assists guests in maintaining routines while visiting the Sheraton public space by keeping them informed of local vendors that may assist them or working to alleviate any technology issues they may be experiencing.
 </li>
 <li>
 Engages in constant communication connecting all departments to deliver seamless guest service in the public space.
 </li>
 <li>
 Proactively gathers data and seeks opportunities to improve hotel and local guest productivity needs in the public space.
 </li>
 </ul>
 
 
 
 
 
 BUILDING COMMUNITY
 
 
 <ul>
 <li>
 Builds relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events that foster personal and professional development of guests.
 </li>
 <li>
 Brokers and negotiates relationships with local organizations and businesses for on-property programming, events and other partnerships.
 </li>
 <li>
 Plans and hosts regular events that focus on professional and personal development. Partners with other departments for awareness and promotion of events.
 </li>
 <li>
 Partners across departments for compelling and flawless execution of community activations. Finds, builds and manages relationships with local organizations and vendors to enhance guests&rsquo; experiences.
 </li>
 <li>
 Serves as host to both locals and travelers in the lobby by getting to know them and when the opportunity presents itself, makes introductions between guests with common or complimentary interests, especially around the Community Table feature of the lobby.
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest&rsquo;s specific needs and requirements.
 </li>
 </ul>
 
 
 
 
 
 GUEST RELATIONS
 
 
 <ul>
 <li>
 Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel including daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.
 </li>
 <li>
 Delivers an appropriate response and resolution of all Public Space guest issues received directly from guests or from Guest Relations.
 </li>
 <li>
 Maintains knowledge of rooms and their locations, services and facilities of the hotel.
 </li>
 <li>
 Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
 </li>
 </ul>
 
 
 
 
 Building Relationships
 
 <ul>
 <li>
 Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
 </li>
 <li>
 Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company&rsquo;s service standards.
 </li>
 <li>
 Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
 </li>
 </ul>
 
 
 
 
 Generating Talent and Organizational Capability
 
 <ul>
 <li>
 Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
 </li>
 <li>
 Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
 </li>
 </ul>
 
 
 
 
 Learning and Applying Professional Expertise
 
 
 Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
 
 
 Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
 
 <ul>
 <li>
 Communications and Media - Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 </li>
 <li>
 General Event Management-The ability to have a working knowledge, understanding of policies, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
 </li>
 <li>
 General Property Operations-Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales &amp; Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
 </li>
 <li>
 Computer Skills-The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard or mouse. Basic trouble shooting skills, for computers, printers and other technologies. Ability to adapt to changing technologies.
 </li>
 <li>
 Problem Resolution-Ability to record, track and resolve guest problems via property software, handle emergencies, and effectively deal with customer issues and complaints.
 </li>
 <li>
 Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
 </li>
 <li>
 Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
 </li>
 <li>
 Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
 </li>
 <li>
 Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
 </li>
 <li>
 Writing - Communicates effectively in writing as appropriate for the needs of the audience.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 5 years&rsquo; experience in the guest services, front desk, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Hospitality or related major; 3 years&rsquo; experience in the guest services, front desk, or related professional area.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 Ability to stand for long hours.
 
 
 
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