hostess

Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><div>
Main Duties and responsibilities:<br>
Operational:<br>
<ul><li>To welcome and receive guests by greeting them as per the standards.</li><li>To ensure proficient and professional food &amp; beverage service to the guests by meeting and also exceeding their expectations.</li><li>Deliver unprecedented personalization. Offer discreet recognition. Connect with guests&rsquo; passions and create memorable experiences.</li><li>Maintain high visibility &lsquo;on the floor&rsquo; and provide assistance to our guests in a pro-active way</li><li>Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place</li><li>To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food &amp; beverage combinations and upsell alternatives.</li><li>To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>To handle cashiering duties, ensure that restaurant cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.</li><li>To ensure that the local occupational safety and health requirements, as well as the company safety and security policies are being adhered to</li><li>To ensure that the place of work and surrounding area is kept clean and organized at all times</li><li>To perform opening and closing procedures established by the restaurant.</li><li>To flag and highlight VIP&rsquo;s guests among the venues based on the reservation</li></ul>
Customer Service<br>
<ul><li>To ensure that all deliver the brand promise and provide exceptional guest service at all times.</li><li>To ensure that all associates are familiar with World of Hyatt program and have attended respective training.</li><li>To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer services scores.</li><li>To ensure associates are making full use of the Guest Experience Management program (GEM).</li></ul>
Personnel<br>
<ul><li>Promote a growth mindset culture that encourages personal development.</li><li>Supports colleagues in their professional development goals.</li><li>To ensure that all employees have a complete understanding of and adhere to the Hotel&rsquo;s Employee Rules &amp; Regulations.</li><li>To be able to comply with the company&rsquo;s performance management and disciplinary procedure.</li><li>To ensure that all employees have a complete understanding of and adhere to the hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.</li></ul>
General<br>
<ul><li>To attend, initiate and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.</li><li>To respond to any changes in the restaurant function as dictated by the Management.</li><li>To lead by example</li></ul></div></div></div><div><p>
Qualifications</p><div><p>
An ideal candidate will possess:</p><ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years' work experience in hotel operations.</li><li><p>
Good customer service, communications and interpersonal skills are a must.</p></li></ul></div></div></div><p></p>

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