barista

guest experience expert

housekeeping manager

restaurant manager

stewarding supervisor

hostess

Mandarin Oriental Hotel Group

<div>Hostess

Mandarin Oriental Muscat is looking for a Hostess to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
<ul><li>Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.</li></ul>
<ul><li>Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.</li></ul>
<ul><li>To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.</li></ul>
<ul><li>Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li></ul>
<ul><li>Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.</li></ul>
<ul><li>Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.</li></ul>
<ul><li>Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.</li></ul>
<ul><li>Perform any tasks related to billing according to hotel standards and cashiering policies if required.</li></ul>
<ul><li>Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.</li></ul>
<ul><li>To bid friendly farewell to guests and sincerely thank them for their visit.</li></ul>
<ul><li>Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.</li></ul>
<ul><li>Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</li></ul>
<ul><li>Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.</li></ul>
<ul><li>Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.</li></ul>
<ul><li>Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.</li></ul>
<ul><li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.</li></ul>
<ul><li>Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li></ul>
<ul><li>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li></ul>
<ul><li>Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</li></ul>
<ul><li>Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</li></ul>
<ul><li>Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</li></ul>
<ul><li>Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.</li></ul>
<ul><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li></ul>
<ul><li>Proactively gather and record guest&rsquo;s preference to superiors and act upon them whenever known and maintain the database.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Hostess

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant operation
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Excellent guest service skills
 
 
 &bull; Excellent English skills
 
 
 
</div>

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Alila
 
 means &ldquo;Surprise&rdquo; in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us.
 
 
 
 OUR PURPOSE
 
 
 We care for people so they can be their best
 
 
 
 Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment &mdash; engaged, fulfilled, and ready to take on the world.
 
 
 
 BRAND TARGET
 
 
 Well-traveled guests seeking reflection and impactful connections
 
 
 
 
 BRAND PROMISE
 
 
 To craft rare and intimate experiences
 
 
 
 
 BRAND PRINCIPLES
 
 
 Contemporary expression of centuries-old traditions
 
 
 
 
 Authentic experiences on the road less traveled
 
 
 
 
 Sustainable, community-enriching mindset
 
 
 
 
 World-class service from local experts
 
 
 
 
 GUESTS NEED
 
 
 To relax, recharge, and re-energize
 
 
 
 
 PROPERTY TIER
 
 
 Luxury
 
 
 
 
 PORTFOLIO
 
 
 Boundless
 
 
 
 
 FINANCIAL ACCOUNTABILITY
 
 
 
 <ul>
 <li>
 Can operate the cashier system as per the company standards;
 </li>
 <li>
 Operate the POS system as per the company policy (no access to Void and Manager Reports).
 
 
 </li>
 </ul>
 
 CONDITIONS OF WORK
 
 
 
 <ul>
 <li>
 Work in a variety of Food &amp; Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions;
 </li>
 <li>
 Some heavy lifting may be required while on duty.
 
 
 </li>
 </ul>
 
 Role Overview
 
 
 
 <ul>
 <li>
 Makes sure that the guests feel always at ease and find everything to their taste;
 </li>
 <li>
 Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;
 </li>
 <li>
 To be honest and reliable;
 </li>
 <li>
 Co-operates with the rest of the team for a smooth operation;
 </li>
 <li>
 Has a good knowledge of the food and beverages served in the restaurant / bar;
 </li>
 <li>
 Serves food and beverages to guests according to the sequence of service learnt during training;
 </li>
 <li>
 Performs various incidental duties to increase guest&rsquo;s enjoyment and facilitate a smooth overall operation of the dining room;
 </li>
 <li>
 Greets the guest with a warm smile and by name if possible;
 </li>
 <li>
 Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&amp;B standards manual;
 </li>
 <li>
 Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs.
 
 
 </li>
 </ul>
 
 MAIN DUTIES
 
 
 
 <ul>
 <li>
 To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety;
 </li>
 <li>
 To report for duty punctually, wearing the correct uniform and name tag at all times;
 </li>
 <li>
 To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities;
 </li>
 <li>
 To respond to any changes in the restaurant function as instructed by the hotel;
 </li>
 <li>
 To project at all times a positive and motivated attitude and exercise self-control;
 </li>
 <li>
 To work split shifts as and when required;
 </li>
 <li>
 To be available to be cross trained in any other department of the hotel;
 </li>
 <li>
 Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information;
 </li>
 <li>
 Meet all needs and requests of guests within acceptable enterprise timeframes;
 </li>
 <li>
 Identify and take all opportunities to enhance the quality of service;
 </li>
 <li>
 Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Alila Jabal Akhdar guest feedback / complaint procedures SOP;
 </li>
 <li>
 Offer assistance to colleagues when required, to ensure designated work goals are met;
 </li>
 <li>
 Demonstrate trust, support and respect towards team members in day-to-day work activities;
 </li>
 <li>
 Conduct communication with guests and colleagues in a polite, professional and friendly manner;
 </li>
 <li>
 Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming &amp; presentation standards;
 </li>
 <li>
 Seek assistance from other team members, supervisors and managers when required;
 </li>
 <li>
 Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant;
 </li>
 <li>
 Always follow the hygiene standard, anti COVID-19 measures and policies;
 </li>
 <li>
 All team members (male/female) must be able to carry tray for food and beverage, including clearance.
 
 
 </li>
 </ul>
 
 OPERATIONAL DUTIES
 
 
 
 <ul>
 <li>
 Awareness and sensitivity to the concept of luxury and quality.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Ensure Hostess Team provide quality service to the guests by responding to requests promptly, efficiently and courteously during and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Identify and anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
 </li>
 <li>
 Identify and take all opportunities to enhance the quality of service.
 </li>
 <li>
 Ensures hostess desk/door is manned at all times so that all customers receive a friendly &amp; prompt welcome.
 </li>
 <li>
 Schedule dining reservations and arranges parties or special services for customers according to the restaurant reservations SOP.
 </li>
 <li>
 Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
 </li>
 <li>
 Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
 </li>
 <li>
 Thorough knowledge of the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
 </li>
 <li>
 Immediately shares guest name to relevant service staff directly after seating.
 </li>
 <li>
 Responsible for the collection and input of any relevant guest history in profile.
 </li>
 <li>
 To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned;
 </li>
 <li>
 To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department;
 </li>
 <li>
 To ensure that the Place of Work and surrounding area is kept clean, disinfected and organized at all times;
 </li>
 <li>
 To monitor operating supplies and reduce spoilage and wastage;
 </li>
 <li>
 Answers telephone within 3 rings using the Alila Jabal Akhdar standard script;
 </li>
 <li>
 Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job;
 </li>
 <li>
 Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area;
 </li>
 <li>
 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests;
 </li>
 <li>
 Suggest to manager or supervisor any training needed to enhance performance;
 </li>
 <li>
 Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required;
 </li>
 <li>
 Report any possible theft or misuse of the property immediately to a member of management;
 </li>
 <li>
 Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&amp;B Manager, Chef de Cuisine or Senior Management;
 </li>
 <li>
 Actively collecting and sharing any guests preferences regarding their stay and their dining experiences;
 </li>
 <li>
 To handle guest allergies in professional and courteous manner with immediate reporting to F&amp;B Manager, Chef De Cuisine and Chef and Beverage Director
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 At least 2 Years Minimum experience in F&amp;B
</div>

Food & Beverages Hostess

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