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customer service representative Jobs in Oman

customer service representative

guest service agent

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Responsibility
 
 
 <ul>
 <li>
 Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
 </li>
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 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation
 </li>
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 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards
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 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
 </li>
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 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
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 Care about your work environment and make sure it is tidy and well maintained
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 Be reliable and ensure you are at work on time
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 Know your role in case of emergency such as bomb threat, flood, fire.
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 <li>
 Understand the Employee Handbook and comply with the standards it outlines
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 Carry out all professionally reasonable instructions given by your supervisor
 
 
 </li>
 </ul>
 Technical Expertise
 
 
 <ul>
 <li>
 Maintain a friendly, neat and pleasant image to the guests
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 <li>
 Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
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 <li>
 Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.
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 Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite&rsquo;s guest.
 </li>
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 To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)
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 Meet and greets arriving guests and bid farewell to departing clients
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 Escort VIP, returning, and Suite guests to the room
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 <li>
 Handles in room check in for VIP, returning, and Suite guests
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 Updates and helps maintain accurate guest history records in order to give maximum service for returning guests
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 Deliver personal recognition to Alila Link members whenever possible.
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 Be able to handle any queries from Alila Link members.
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 Be able to handle mail and messages.
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 Be tactful to guests complaints, requests and enquiries
 </li>
 <li>
 To utilize guest comment card to give feedback and recommendations for product/service improvement
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 Record all suggestions and comments from guests
 </li>
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 To actively sell the in-house facilities to guests
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 Fully conversant with the hotels facilities and services
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 To provide guest with up to date hotel information and events
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 Understand all hotel promotion activities, eq special package, Alila Link etc
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 Always be available to handle guest request and play the role of the &ldquo;host&rdquo; in the lobby and public area.
 </li>
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 To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.
 </li>
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 Maintain an active presence in the lobby
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 To prepares required list reports.
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 Able to conduct Hotel Tour at any time require.
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 Greet and assist the guest with maximum courtesy and attention during their stay.
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 To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
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 Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.
 </li>
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 To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.
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 Assist the Duty Manager and Senior Guest Service Agents with their jobs.
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 Courtesy call with minimum 10 in house guests to collect guest comments and observe guests&rsquo; needs
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 To contribute to overall operational efficiency by performing other relevant duties assigned.
 </li>
 <li>
 Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up
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 To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.
 </li>
 </ul>
</div>

Guest Service Agent

Chedi Hospitality

<div>
 
 Role Overview
 
 
 
 As a Reservations Agent, you will be responsible for delivering exceptional reservation services to all guests, ensuring a seamless booking process and maintaining high levels of guest satisfaction. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, providing support to both guests and colleagues through outstanding communication and organizational skills.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle reservation calls, emails, and other requests with accuracy and professionalism.
 </li>
 <li>
 Input, access, and maintain guest reservation information in the system effectively.
 </li>
 <li>
 Provide detailed information about accommodations, promotions, and hotel services to prospective guests.
 </li>
 <li>
 Follow established reservation procedures, payment policies, and no-show or cancellation guidelines.
 </li>
 <li>
 Maintain up-to-date knowledge of room rates, current availability, and upcoming promotions.
 </li>
 <li>
 Work closely with Front Office, Sales, and other departments to support guest needs.
 </li>
 <li>
 Manage guest queries and resolve any issues in a timely, courteous manner.
 </li>
 <li>
 Maintain accurate filing systems electronically and on paper as required.
 
 
 </li>
 </ul>
 
 Must Have Requirements
 
 
 
 <ul>
 <li>
 High school graduate or equivalent.
 </li>
 <li>
 Previous hotel-related experience desired.
 </li>
 <li>
 Excellent written and oral communication skills required.
 </li>
 <li>
 Positive interpersonal skills required.
 </li>
 <li>
 Must be fluent in verbal and written English.
 </li>
 <li>
 Excellent computer and typing skills are required. Excel and Word proficiency desired.
 </li>
 <li>
 Excellent listening and comprehension skills required.
 
 
 </li>
 </ul>
 
 Nice To Have Requirements
 
 
 
 <ul>
 <li>
 Good communication and negotiation skills.
 </li>
 <li>
 Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
 </li>
 <li>
 Strong organisational skills required to maintain electronic and paper filing systems.
 </li>
 <li>
 Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
 </li>
 <li>
 Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
 </li>
 <li>
 Excellent PC skills (including MS Office).
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with a renowned luxury hotel brand.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Learning and career development opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Employee discounts on hotel offerings and services.
 </li>
 </ul>
</div>

Reservations Agent

Thousand Nights Camp

<ul><li>Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>Always maintain positive guest relations.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Maintain complete knowledge at all times of:</li><li>All camp facilities/ services, hours of operation.</li><li>All room rates, special packages, and promotions.</li><li>Daily house count and expected arrivals/departures.</li><li>Scheduled daily group activities.</li><li>Activities &ndash; rate, time and duration and policy to it</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.</li><li>Process all guest check-ins and check outs.</li><li>Verify registration card information with the guest and to collect all required documents to complete the check in process.</li><li>To obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</li><li>To escort guest and transport their luggage to the room and providing information&rsquo;s about the camp.</li><li>To brief the guest about the room and the facilities in the room.</li><li>To handle overbooked or walked in guests.</li><li>To monitor, send and co-ordinate guest requests with other departments and to make sure the request are fulfilled.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)</li><li>Resolve discrepancies on the room status report with housekeeping.</li><li>Match the bucket check to in-house guest ledger report, report discrepancies to Manager.</li><li>Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.</li><li>To perform night auditing with proper check on all occupied guest room for the price and meal plan and other revenues.</li><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and follow the company training policy</li></ul>Job Type: Contract Contract length: 9 monthsPay: From RO160.000 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Receptionist

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Muscat
 
 
 
 
 Resumo
 
 
 
 You will be responsible to provide an excellent and consistent level of service to your customers. The Laundry Maintenance Technician is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments
</div>

Serviços para o hóspede – sem detalhes pessoais

MTS Globe

<div>Company: DESERT GATE TOURISM - OMAN

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - DMC/Tourism - Oman

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165092
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 Com mais de 100 hot&eacute;is premiados pelo mundo, o Ritz-Carlton Ladies and Gentlemen cria experi&ecirc;ncias excepcionais que acompanham os h&oacute;spedes muito ap&oacute;s a estadia. Atraindo os melhores profissionais de hotelaria do mundo, que selecionam mem&oacute;rias duradouras, acreditamos que todo mundo alcan&ccedil;a o sucesso quando tem a possibilidade de exercer criatividade, gentileza e compaix&atilde;o.
 
 
 Todos os dias, estabelecemos o padr&atilde;o para um servi&ccedil;o de luxo especial prestado em todo o mundo, nos orgulhando de proporcionar excel&ecirc;ncia nos cuidados e no conforto de nossos h&oacute;spedes.
 
 
 Seu papel ser&aacute; o de assegurar que os &ldquo;padr&otilde;es ouro&rdquo; do The Ritz-Carlton sejam atendidos com a maior eleg&acirc;ncia e cuidado todos os dias. Estes padr&otilde;es s&atilde;o a base do The Ritz-Carlton e nos orientam a melhorar a cada dia. Eles servem como funda&ccedil;&atilde;o, e nossa cren&ccedil;a na cultura interna que leva ao sucesso que rendeu a reputa&ccedil;&atilde;o do The Ritz Carlton como l&iacute;der global em hotelaria de luxo. Como parte do nosso time, voc&ecirc; aprender&aacute; e demonstrar&aacute; estes padr&otilde;es ouro, que incluem nossa promessa para com os funcion&aacute;rios, nossa cren&ccedil;a fundamental e nosso valores de atendimento. Nossa promessa para voc&ecirc; &eacute; que oferecemos a chance de ter orgulho do seu trabalho e de quem trabalha com voc&ecirc;.
 
 
 Ao entrar para o The Ritz-Carlton, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

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293 guest service agent jobs IN Oman

Guest Service Agent

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Receptionist

Serviços para o hóspede – sem detalhes pessoais

Reservation Executive - DMC/Tourism - Oman

Reservations Agent

Guest Service Expert