guest experience expert- hostess Jobs in Muscat

guest experience expert- hostess

housekeeping supervisor

executive housekeeper

executive housekeeper - pre-opening Jobs in Muscat

executive housekeeper - pre-opening

guest relations supervisor Jobs in Muscat

guest relations supervisor

hotel cleanliness expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25128533
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 JW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Notre travail ne se limite pas &agrave; offrir &agrave; nos clients une chambre propre et un lit fra&icirc;chement fait. Nous devons avant tout b&acirc;tir une exp&eacute;rience unique et m&eacute;morable. Nos experts en Environnement client sont comp&eacute;tents dans un vaste &eacute;ventail de t&acirc;ches d'entretien m&eacute;nager et sont charg&eacute;s de maintenir l'apparence et la propret&eacute; de l'ensemble de l'h&ocirc;tel. Ils sont habilit&eacute;s &agrave; se d&eacute;placer dans leur espace et &agrave; faire ce qui doit &ecirc;tre fait. Qu'il s'agisse de r&eacute;pondre aux demandes des clients, d'approvisionner les chariots, de nettoyer les chambres et les espaces publics, ou d'autres responsabilit&eacute;s de m&eacute;nage similaires, l'expert en Environnement client s'assure que les espaces de l'h&ocirc;tel aident &agrave; cr&eacute;er une exp&eacute;rience client exceptionnelle.
 
 
 Peu importe votre poste, certaines choses sont essentielles pour r&eacute;ussir - la cr&eacute;ation d'un lieu de travail s&eacute;curitaire, le respect des politiques et des proc&eacute;dures de la soci&eacute;t&eacute;, le maintien de la confidentialit&eacute;, le respect des normes de qualit&eacute; et veiller &agrave; ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le r&ocirc;le d'expert en Environnement client signifie &ecirc;tre sur vos pieds et vous d&eacute;placer (se lever, s&rsquo;asseoir ou marcher pendant une longue p&eacute;riode de temps) et mettre la main &agrave; la p&acirc;te dans votre travail (d&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 50 livres (22,7 kg)) sans assistance). Il est essentiel que les experts en Environnement client ex&eacute;cutent toutes ces t&acirc;ches &agrave; la perfection (et toute autre t&acirc;che raisonnable qui leur est assign&eacute;e) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prosp&eacute;rer.
 
 
 
 Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
 
 
 
 Les &eacute;tablissements Marriott Hotels s'efforcent d'&eacute;lever l'art de l'h&ocirc;tellerie en innovant d&egrave;s qu'ils le peuvent tout en pr&eacute;servant le confort propre &agrave; ce qui nous est familier partout dans le monde. En tant que collaborateur ou collaboratrice Marriott Hotels, vous nous aiderez &agrave; tenir notre promesse, celle d'une h&ocirc;tellerie de qualit&eacute;, toujours (&laquo; Wonderful Hospitality. Always &raquo;), en offrant un service attentionn&eacute;, sinc&egrave;re et novateur qui respecte et d&eacute;veloppe ce patrimoine vivant. Avec notre nom synonyme d'h&ocirc;tellerie partout dans le monde, nous vous accueillons avec fiert&eacute; pour d&eacute;couvrir les possibilit&eacute;s de carri&egrave;re chez Marriott Hotels. En rejoignant Marriott Hotels, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International.
 
 Rejoignez
 
 une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de
 
 trouver
 
 un sens &agrave; votre vie professionnelle, de
 
 faire partie
 
 d'une &eacute;quipe internationale d'exception et de
 
 devenir
 
 la meilleure version de vous-m&ecirc;me.
 
 
 JW Marriott fait partie du portefeuille d'&eacute;tablissements de luxe de Marriott International et se compose de plus de 100 superbes &eacute;tablissements situ&eacute;s dans les villes portes d'acc&egrave;s &agrave; leur r&eacute;gion et dans les plus beaux sites de vill&eacute;giature partout dans le monde. Pour JW, nos collaborateurs et collaboratrices passent en premier. Parce que si vous vous sentez bien, notre client&egrave;le le sera aussi. Les collaborateurs et collaboratrices JW Marriott sont des personnes assur&eacute;es, innovantes, authentiques et intuitives qui poursuivent l'h&eacute;ritage laiss&eacute; par le fondateur de l'entreprise J. Willard Marriott, &agrave; qui l'enseigne doit son nom. Nos h&ocirc;tels offrent une exp&eacute;rience de travail unique, o&ugrave; vous ferez partie d'une communaut&eacute; et vivrez une v&eacute;ritable camaraderie avec un groupe de coll&egrave;gues vari&eacute;. JW offre des opportunit&eacute;s de formation, de d&eacute;veloppement et de reconnaissance et, plus important encore, un endroit o&ugrave; nourrir vos passions dans un environnement luxueux qui met l'accent sur un bien-&ecirc;tre holistique. Traiter notre client&egrave;le de fa&ccedil;on exceptionnelle, c'est d'abord prendre soin de nos collaborateurs et collaboratrices. C'est ce que nous appelons The JW Treatment&trade;. En rejoignant JW Marriott, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International.
 
 Rejoignez
 
 une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de
 
 trouver
 
 un sens &agrave; votre vie professionnelle, de
 
 faire partie
 
 d'une &eacute;quipe internationale d'exception et de
 
 devenir
 
 la meilleure version de vous-m&ecirc;me.
</div>

Hotel Cleanliness Expert

Bali Jobs Recruitment

<div>
 Our client is an international reputable 5* hotel &amp; resort chain, nestled on an astonishing canyon with mesmerizing mountain view in Oman. They are seeking a dynamic spa receptionist to join their fabulous pre-opening team.
 
 
 As a Spa Receptionist, you are responsible to manage spa reception duties such as greeting clients, scheduling appointments, process payments, and maintain a welcoming atmosphere while ensuring smooth operations.
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 2+ years total experience in a related field in a reputable hotel chain or a well-established spa brand.
 </li>
 <li>
 Recognized training in massage, facial and body therapy, or other related wellness modalities.
 </li>
 <li>
 Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
 </li>
 <li>
 Computer literate and proficient in system operations to manage spa reception.
 </li>
 <li>
 Membership in a recognized professional association, and adherence to industry standards and ethics is an advantage.
 </li>
 <li>
 Awareness of responsible business practices, sustainability, and eco-friendly initiatives.
 </li>
 <li>
 Skill in yoga therapy is additional.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally.
 </li>
 <li>
 Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.
 </li>
 <li>
 Build relationships with guests and provide personalized treatments based on their individual requirements.
 </li>
 <li>
 Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.
 </li>
 <li>
 Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.
 </li>
 <li>
 Promote spa services to guests, contributing to sales goals and revenue targets.
 </li>
 <li>
 Provide expert guidance to guests on spa treatments and overall wellness.
 </li>
 <li>
 Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.
 </li>
 <li>
 Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.
 </li>
 <li>
 Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.
 </li>
 <li>
 Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.
 </li>
 <li>
 Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.
 </li>
 <li>
 Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.
 
 </li>
 </ul>
</div>

Spa Receptionist

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.</li><li>
Design and implement Housekeeping operational workflows, policies, and procedures.</li><li>
Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.</li><li>
Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.</li><li>
Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.</li><li>
Set up cleaning schedules and room assignment systems (manual/digital).</li></ul>
Operational Responsibilities:<ul><li>
Lead, train, and manage all housekeeping and laundry team members.</li><li>
Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.</li><li>
Monitor and maintain departmental budgets, inventories, and cost controls.</li><li>
Implement quality control measures and conduct regular inspections.</li><li>
Ensure compliance with health, safety, and hygiene regulations.</li><li>
Handle guest complaints and feedback professionally to ensure high satisfaction.</li><li>
Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.</li><li>
Prepare departmental reports including occupancy-related forecasts and performance metrics.</li></ul>
People &amp; Culture:<ul><li>
Foster a positive and motivated work environment through training, communication, and recognition.</li><li>
Monitor performance and provide ongoing feedback and development for team members.</li><li>
Ensure staffing levels are adequate and aligned with operational needs and occupancy.</li></ul> 
Qualifications 
<ul><li>Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.</li><li>
Proven experience in hotel pre-opening is required.</li><li>
Strong leadership and team development skills.</li><li>
Excellent communication and organizational skills.</li><li>
Proficient in housekeeping systems and hotel property management software.</li><li>
Good understanding of budgeting, scheduling, and inventory control.</li><li>
Knowledge of local labor laws and hygiene standards.</li><li>
Fluent in English; Arabic is a plus.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Executive Housekeeper

Louvre Hotels Group MENA

<div>
 As an Executive Housekeeper, you lead the overall management of housekeeping functions in guestrooms, offices, and public areas. Your responsibilities include establishing and maintaining high standards of cleanliness and decor, implementing effective working rules and practices, and conducting regular inspections to ensure compliance. Your role is pivotal in ensuring a pristine and welcoming environment for guests and colleagues alike.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and oversee all housekeeping operations in guestrooms, offices, and public areas.
 </li>
 <li>
 Establish and enforce standards of cleanliness and decor to meet organizational expectations.
 </li>
 <li>
 Develop and implement effective working rules and practices for housekeeping colleagues.
 </li>
 <li>
 Conduct regular inspections of all areas to ensure compliance with housekeeping standards.
 </li>
 <li>
 Issue necessary orders and corrective actions to address shortcomings and maintain quality.
 </li>
 <li>
 Collaborate with other departments to ensure seamless coordination and guest satisfaction.
 </li>
 <li>
 Train and supervise the housekeeping colleagues, fostering a high-performance and service-oriented team.
 </li>
 <li>
 Monitor inventory levels and coordinate the procurement of cleaning supplies and equipment.
 </li>
 <li>
 Implement and enforce safety protocols and procedures within the housekeeping department.
 </li>
 <li>
 Address guest inquiries and concerns related to housekeeping services promptly and professionally.
 </li>
 <li>
 Maintain inventory of guestroom and cleaning supplies, ordering replacements as needed, and control expenses within set budgets.
 </li>
 <li>
 Organize night cleaning operations for kitchens, offices, public spaces, health club facilities, and pool areas to maintain cleanliness.
 </li>
 <li>
 Prepare the Annual Housekeeping Budget, making recommendations for equipment modernization and staying informed about developments through meetings with salesmen, consultants, and attending Hotel Trade shows.
 </li>
 <li>
 Collaborate with the Accounts Department to control expenses within monthly forecasts.
 </li>
 <li>
 Stay informed about industry trends, innovations, and best practices in housekeeping management.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Executive Housekeeper - Pre-Opening

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Housekeeping Supervisor
 
 to join our
 
 Housekeeping
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.
 
 
 He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.
 
 
 He/she is responsible for resolving colleague&rsquo;s needs and creating a climate of mutual respect and enthusiasm.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drives Quality Assurance towards MOHG standards.
 </li>
 <li>
 Allocates and coordinates the teams in early and late shifts.
 </li>
 <li>
 Ensures smoothly run floors and impeccable guest rooms with attention to details.
 </li>
 <li>
 Inspects guest rooms and suites.
 </li>
 <li>
 Provides regular training for the team.
 </li>
 <li>
 Manages the cleanliness of storage areas.
 </li>
 <li>
 Handles all guest requests and guest complaints to ensure satisfaction.
 </li>
 <li>
 Manages communication with colleagues and other departments.
 </li>
 <li>
 Actively reviews processes and voices ideas and suggestions.
 </li>
 <li>
 Supervises and provides laundry &amp; pressing services.
 </li>
 <li>
 Completes department relevant administrative tasks.
 </li>
 <li>
 Works on projects and special assignments.
 </li>
 <li>
 Conducts team briefings and meetings.
 </li>
 <li>
 Manages and coordinates flower orderings and purchasing requests.
 </li>
 <li>
 Delights guests and colleagues
 </li>
 <li>
 Manages lost &amp; found.
 </li>
 <li>
 Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Housekeeping Supervisor

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The Housekeeping Intern supports the housekeeping team in ensuring guest rooms and public areas are cleaned and maintained to hotel standards. This role offers hands-on experience in hotel operations, cleanliness standards, and guest service, while assisting Room Attendants and leaders in delivering a high level of guest satisfaction.
 
Key Responsibilities: 
Assist Room Attendants in cleaning and preparing guest rooms and public areas as per hotel standards.
 Replenish supplies such as towels, linens, and amenities in guest rooms and housekeeping pantries.
 Support in organizing housekeeping trolleys and storage areas.
 Help with daily tasks such as sorting laundry, stocking housekeeping closets, and preparing cleaning materials.
 Report any maintenance issues, damages, or guest requests to the appropriate team member or supervisor.
 Observe and learn proper cleaning techniques, chemical handling, and use of equipment.
 Respond to basic guest requests professionally and politely, escalating when needed.
 Participate in training sessions and team briefings to develop skills and understanding of housekeeping operations.
 Maintain a clean, safe, and organized work environment.
 Uphold the hotel's hygiene, safety, and appearance standards at all times.
 
Qualifications and Skills: 
Currently enrolled in a hospitality or related program (or recent graduate seeking internship experience).
 Eagerness to learn, take initiative, and work as part of a team.
 Positive attitude and good communication skills.
 Basic understanding of cleaning tools and supplies (training will be provided).
 Physically able to perform housekeeping tasks including lifting, bending, and standing for long periods.
 Willingness to work flexible hours including weekends and public holidays.

Housekeeping Intern (173145)

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The F&B Culinary Intern supports the kitchen team in the preparation and presentation of food in accordance with hotel standards. This role provides hands-on experience in culinary operations, food hygiene practices, and teamwork in a professional kitchen environment, while learning from experienced chefs and culinary professionals.
 
Key Responsibilities: 
Assist in the preparation and cooking of menu items under the supervision of senior kitchen staff.
 Support mise-en-place duties such as chopping, portioning, marinating, and setting up stations.
 Help with plating and presentation of dishes during service hours.
 Maintain cleanliness and organization in kitchen areas, including workstations, storage, and refrigeration.
 Learn and follow food safety and hygiene standards as per hotel and local health regulations.
 Assist with receiving, storing, and inventorying kitchen supplies and ingredients.
 Observe and participate in daily kitchen operations, including team briefings and shift changes.
 Collaborate with the kitchen and service teams to ensure timely and efficient food delivery.
 Report any equipment issues or safety concerns to the supervisor or chef in charge.
 Participate in training sessions to develop culinary techniques and industry knowledge.
 
Qualifications and Skills: 
Currently enrolled in a culinary, hospitality, or related program (or recent graduate seeking internship experience).
 Strong interest in culinary arts and kitchen operations.
 Willingness to learn in a fast-paced and high-pressure environment.
 Basic knowledge of kitchen tools, equipment, and food handling (training provided).
 Good teamwork, time management, and communication skills.
 Physically fit and able to work on feet for extended periods and perform kitchen tasks.
 Flexible with working hours, including weekends, holidays, and early or late shifts.

F&B Culinary Intern (173146)

Explore 173+ Hotel cleanliness expert in Muscat this September. Find roles across top companies and apply now to boost your career.