guest experience expert

guest experience expert (omani nationality) Jobs in Muscat

guest experience expert (omani nationality)

hotel cleanliness supervisor Jobs in Muscat

hotel cleanliness supervisor

f&b service expert

guest service expert

hotel cleanliness expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25147614
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
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</div>

Hotel Cleanliness Expert

Grand Millennium Muscat

<div>As a Tailor, you play a crucial role in ensuring the highest quality of garment alterations and creations to meet the standards and specifications set by the organization.
Key Job Responsibilities:<ul>
<li>
Perform minor repairs and alterations to colleagues&rsquo; uniforms, ensuring a polished and professional appearance for all staff members.</li>
<li>Repair and adjust curtains and draperies in the Hotel to uphold upholstery standards.</li>
<li>Maintain a daily log report detailing all repairs and alteration work carried out.</li>
<li>Manage and report maintenance needs for sewing machines, communicate sewing supplies requirements to the Linen Room Supervisor, and uphold cleanliness and orderliness in the tailoring area.</li>
<li>Assist in maintaining an accurate inventory of fabrics and materials in stock within the Hotel.</li>
<li>Address small alterations for Guest clothing, such as button replacements, as requested by the laundry.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Tailor

<div>
 As a Housekeeping Order Taker, you are crucial to facilitating effective communication and coordination within the Housekeeping Office. Your key responsibilities include overseeing administrative tasks, maintaining meticulous records, delivering exceptional customer service, and contributing to the overall cleanliness and organization of the office.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Safeguard, record, and manage all keys and documents within the Housekeeping Office.
 </li>
 <li>
 Organize and file daily activity reports efficiently in the Housekeeping Office.
 </li>
 <li>
 Promptly answer phone calls, adhering to established telephone etiquette and standards.
 </li>
 <li>
 Record all incoming calls, ensuring proper dissemination and follow-up on messages.
 </li>
 <li>
 Manage Lost &amp; Found matters, including receiving, recording, storing, claiming, and clearing items.
 </li>
 <li>
 Update and maintain housekeeping files, ensuring accuracy and completeness.
 </li>
 <li>
 Generate and print system reports for the room discrepancy report in the morning and afternoon; submit copies to Finance and Front Office.
 </li>
 <li>
 Coordinate baby-sitting services for guests and prepare attendance sheets for monthly payroll.
 </li>
 <li>
 Maintain the cleanliness and tidiness of the Housekeeping Office.
 </li>
 <li>
 Regularly clear outdated reports on a monthly basis, following hotel standards for record-keeping.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Housekeeping Order Taker

The Secure Inn Hotel

MAIN JOB PURPOSE:Under the general direction of the Deputy Managing Director and within the limits of established &ldquo;The Secure Inn Hotel&rdquo; Policies and Procedures, your responsibility is to provide efficient, personalized, courteous, punctual and the highest level of comfort and hospitality to the guests so as to maximize the organizational profitability and guest satisfaction in an atmosphere of team work and high employee morale. Promotes positive work environment, oversee and direct the day to day operations of the Front Office and Housekeeping Department and maintain the overall efficiency of standard set.DUTIES AND OTHER RESPONSIBILITIES:&middot; Ensures prompt, courteous and accurate service to all guests, so as to maximize guest satisfaction.&middot; Greet and welcome guests upon their arrival and escort them to their rooms and to be sure that rooms are in top notch before their arrival and make guest feel important when they arrive at the hotel.&middot; Assign duties to the Front Office and Housekeeping team and observe performance to ensure adherence to hotel policies and established operating procedures.&middot; Trains, cross trains and retrains all Front Office and Housekeeping Personnel.&middot; Participate in the selection of Front Office and Housekeeping Personnel.&middot; Schedule the Front Office and Housekeeping staff.&middot; Supervises workload during the shift.&middot; Supervises front office and housekeeping departments in respect of budgets, asset management, stock/stock relations; purchasing.&middot; Manages revenue from reservations and helps to set room rates and budget forecasts for the Front Office and Housekeeping departments.&middot; Strategizes on room pricing policies to increase or maximize sales or revenues.&middot; Audits and oversees cash, credit card and other financial tasks carries out in Front Office department, as well as working closing with the accounts department on debtors and creditors queries.&middot; Analyses shortfalls in forecasts and financial reports and endeavors to correct them.&middot; Motivates and leads team, supervisors and Managers reporting into this role.&middot; Troubleshooting emergencies.&middot; Updates group information, maintains, monitors and prepares group requirements. Relays information to appropriate personnel.&middot; Reviews and completes credit limit report.&middot; Works within the allocated budget for the Front Office and Housekeeping department.&middot; Enforces all cash handling, check cashing and credit policies.&middot; Conducts regularly scheduled meetings of Front office and Housekeeping team.&middot; Wears the proper uniform at all the times. Requires all Front Office and Housekeeping employees to wear proper uniforms at all times.&middot; Upholds the The Secure Inn Hotel&rsquo;s commitment to hospitality.&middot; Prepare performance reports related to Front Office and Housekeeping departments.&middot; Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily count. Monitor selling status of house daily. Flash report, allowance etc.&middot; Monitor high balance guest and take appropriate action.&middot; Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.&middot; Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.&middot; Review daily Housekeeping work, Front Office work and activity reports generated by Night Audit.&middot; Review Front Office/Housekeeping log book and guest feedback forms on daily basis.&middot; Maintain an organized and comprehensive filling system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs.&middot; Evaluates the job performance of each Front Office and Housekeeping staff.&middot; Maintains working relationships and communicates with all departments.&middot; Maintains master key control.&middot; Verifies that accurate room status information is maintained and properly communicated.&middot; Resolves guest problems quickly.&middot; Responsible for cleanliness, orderliness and appearance of the entire hotel.&middot; Ensure that rooms are made as per The Secure Inn Hotel standard.&middot; Maintain per stock of guest supplies, cleaning supplies, linen and uniform.&middot; Organize inventories with Accounts and General store for linen, uniform and fixed assets.&middot; Pay particular attention while organizing pest eradicating activities.&middot; Assist Purchase department in selecting supplies for items related to Housekeeping.&middot; Verification of supplies consignments.&middot; Daily inspection of public areas.&middot; Coordinating the preventive maintenance schedule of rooms and public areas with maintenance department.&middot; Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.&middot; Monitor the guest feedback on trip advisor, booking.com and other hotel surveys.&middot; Perform sudden audit on rooms and other operating areas.&middot; Provide effective leadership to hotel team members.&middot; Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures.&middot; Handles guest queries and complaints politely and professionally, communicate face-to-face with guests and ensure such communication is established, and suggest solutions to ensure guest satisfaction when necessary.&middot; Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve The Secure Inn Hotel standards.&middot; Assist in the development, implementation and review of the policies, procedures, practices and standards.&middot; Recommend changes in methods, equipment or employees so as to improve departmental standards and productivity. Be informed of the latest trends in the industry.&middot; Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.&middot; Coordinate operational department activities to facilitate increased levels of communication.&middot; Ensure adherence to company and hotel policies by all departmental employees; documents &amp; records are maintained as per operational/ organizational requirements.&middot; Ensure norms, procedures and systems are being followed for the safety and security of guest belongings, company&rsquo;s assets and revenue.&middot; Respond to internal and external audits that are completed to ensure continual improvement is achieved.&middot; Conduct regular inspections of the hotel to ensure adherence to cleanliness and&middot; Carry out all other duties assigned by the Deputy Managing Director and not specified in the job description.Job Type: Full-timePay: RO350.000 - RO500.000 per month

R&D Manager

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Housekeeping Intern supports the housekeeping team in ensuring guest rooms and public areas are cleaned and maintained to hotel standards. This role offers hands-on experience in hotel operations, cleanliness standards, and guest service, while assisting Room Attendants and leaders in delivering a high level of guest satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist Room Attendants in cleaning and preparing guest rooms and public areas as per hotel standards.
 </li>
 <li>
 Replenish supplies such as towels, linens, and amenities in guest rooms and housekeeping pantries.
 </li>
 <li>
 Support in organizing housekeeping trolleys and storage areas.
 </li>
 <li>
 Help with daily tasks such as sorting laundry, stocking housekeeping closets, and preparing cleaning materials.
 </li>
 <li>
 Report any maintenance issues, damages, or guest requests to the appropriate team member or supervisor.
 </li>
 <li>
 Observe and learn proper cleaning techniques, chemical handling, and use of equipment.
 </li>
 <li>
 Respond to basic guest requests professionally and politely, escalating when needed.
 </li>
 <li>
 Participate in training sessions and team briefings to develop skills and understanding of housekeeping operations.
 </li>
 <li>
 Maintain a clean, safe, and organized work environment.
 </li>
 <li>
 Uphold the hotel's hygiene, safety, and appearance standards at all times.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Currently enrolled in a hospitality or related program (or recent graduate seeking internship experience).
 </li>
 <li>
 Eagerness to learn, take initiative, and work as part of a team.
 </li>
 <li>
 Positive attitude and good communication skills.
 </li>
 <li>
 Basic understanding of cleaning tools and supplies (training will be provided).
 </li>
 <li>
 Physically able to perform housekeeping tasks including lifting, bending, and standing for long periods.
 </li>
 <li>
 Willingness to work flexible hours including weekends and public holidays.
 </li>
 </ul>
</div>

Housekeeping Intern

Rikaz Real Estate Development

Position Overview:We are looking for a passionate and experienced Chef de Partie (CDP) or Demi Chef de Partie (DCDP) specializing in breakfast &amp; brunch. The ideal candidate will have a strong background in the field, a creative flair, and the ability to work in a fast-paced environment. This role involves overseeing morning operations, ensuring product quality, and maintaining high standards of hygiene and efficiency.Key Responsibilities:Food Preparation:<ul><li>Prepare and cook breakfast items such as eggs, bacon, pancakes, sausages, pastries, and other menu items.</li><li>Ensure all food items are cooked and presented according to the restaurant&rsquo;s standards.</li><li>Organize workstations for efficiency and cleanliness during breakfast service.</li></ul>Team Leadership:<ul><li>Supervise junior kitchen staff, including commis chefs, ensuring they understand their tasks and follow proper food preparation techniques.</li><li>Coordinate with other kitchen departments to ensure smooth operations.</li></ul>Stock Management:<ul><li>Monitor stock levels of breakfast ingredients, such as dairy products, vegetables, meats, and grains.</li><li>Communicate with the head chef or kitchen manager to ensure stock is replenished in time for the next service.</li></ul>Quality Control:<ul><li>Ensure proper storage of ingredients to minimize waste and maintain quality.</li><li>Ensure all food is prepared to the required standards and complies with health and safety regulations.</li><li>Monitor the quality of ingredients and make adjustments as necessary to meet guest expectations.</li></ul>Health &amp; Safety:<ul><li>Follow all hygiene and food safety protocols, including proper handling of food and equipment.</li><li>Maintain cleanliness and organization of the kitchen, including all work surfaces, tools, and cooking equipment.</li></ul>Menu Development:<ul><li>Collaborate with the head chef to suggest and prepare new breakfast items or variations to the menu.</li><li>Accommodate special dietary requirements or guest requests, ensuring high levels of customer satisfaction.</li></ul>Time Management:<ul><li>Efficiently manage cooking times to ensure breakfast is served on schedule, especially during peak hours.</li><li>Work effectively under pressure while maintaining attention to detail.</li></ul>Skills:<ul><li>Proven experience in a breakfast or similar kitchen role, preferably in a hotel, restaurant, or similar environment.</li><li>Strong knowledge of breakfast foods and cooking techniques.</li><li>Excellent organizational and leadership skills.</li><li>Ability to work quickly and efficiently, especially under pressure.</li><li>Understanding of health and safety regulations in a kitchen.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Flexibility to work early morning hours, weekends, and holidays.</li></ul>APPLY BY THIS LINK -https://docs.google.com/forms/d/e/1FAIpQLSeD9EodeJpVqEhQP8pdjmBbyqit_Q9LbuL8bILEq0ySQh3sgw/viewform?usp=sf_linkORjason@rikaz.omJob Type: Full-time

Chef de Partie - CDP / DCDP (Continental/International Breakfast)

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Houseperson
 
 to join our
 
 Housekeeping
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 To ensure the cleanliness and tidiness of all guest corridor areas, pantries, offices, and storage. To support colleagues with linen collection and delivery and to ensure that all pantries are set up for an efficient operation. To ensure that guest requests are fulfilled in a professional and timely manner.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensures the cleanliness of storage areas, flower office, housekeeping pantries and back of house areas
 </li>
 <li>
 Refills all pantries with minibar items, follows the first-in-first-out process and carries out inventory controls
 </li>
 <li>
 Ensures that extra beds, baby cots and sofa beds are stored and set up correctly and in accordance with our standards
 </li>
 <li>
 Supports the florists in delivering flower arrangements from flower storage to the floors
 </li>
 <li>
 Refills and organizes all guest supplies and amenities in the storages and pantries
 </li>
 <li>
 Refills the housekeeping pantries and storages with fresh linen
 </li>
 <li>
 Responsible for receiving fresh linen and handing over dirty linen to the laundry company
 </li>
 <li>
 Supports the laundry, room attendants and public cleaning attendants in peak times
 </li>
 <li>
 Ensures a clean, comfortable, well maintained and welcoming environment
 </li>
 <li>
 Ensures all equipment and cleaning supplies are used correctly and in accordance with the local regulations
 </li>
 <li>
 Undertakes regular deep cleaning duties and inventory controls
 </li>
 <li>
 Provides a seamless, efficient and friendly service at all times
 </li>
 <li>
 Provides training for new starters, apprentices and trainees
 </li>
 <li>
 Handles all guest request to ensure satisfaction
 </li>
 <li>
 Complies to the hygiene and safety standards of Mandarin Oriental Hotel Group
 </li>
 <li>
 Reports technical defects and missing room items
 </li>
 <li>
 Collects guests&rsquo; preferences
 </li>
 <li>
 Actively reviews processes and voices ideas and suggestions
 </li>
 <li>
 Completes department relevant administrative tasks
 </li>
 <li>
 Other reasonable tasks may be assigned by the direct manager or a senior manager on duty
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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Houseperson

Explore 161+ Hotel cleanliness expert in Muscat this September. Find roles across top companies and apply now to boost your career.