receptionist

front desk receptionist

hr executive

hr assistant

warehouse helper

hotel concierge

Hilton

<div>The Director of Front Office oversees all operational aspects of the Front Office Department, including Front Desk, Concierge, Personal Concierge and Personal Assistant services. This role ensures a seamless guest experience that aligns with the Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth operation of the entire Front Office department, maintaining luxury guest experiences and inspiring a highly skilled team to deliver refined, personalized, and memorable services. With a strong emphasis on the guest journey and luxury service, the Director of Front Office ensures that every detail contributes to establishing the Front Office as a sanctuary of excellence within the hotel.</div>
 <div>What will I be doing?
 
As a Director of Front Office, you are responsible for overseeing all Front Office operations and leading the department to deliver an exceptional and personalized guest experience in line with brand standards, Forbes Travel Guide requirements, and luxury hospitality expectations. You will also be accountable for achieving revenue objectives, managing guest feedback, and driving continuous service excellence. Your key responsibilities include, but are not limited to, the following:
Operational Responsibilities
<ul><li>Oversee the day-to-day operations of the Front Office department, including Front Desk, Concierge, Personal Concierge, Personal Assistant services, guest journey management, valet services, and traffic movement, ensuring seamless, elevated service delivery at all times.
</li><li>Lead and manage Front Office systems, including OnQ, ensuring accuracy of check-in and check-out processes, reporting, KPIs, and monitoring daily arrival and departure movements.
</li><li>Manage Synergy and Kipsu platforms, ensuring all processes are followed in accordance with brand and company standards.
</li><li>Oversee all financial and transactional activities within the Front Office, ensuring compliance with internal controls and audit requirements.
</li><li>Ensure all administrative duties are completed daily, weekly, and monthly in line with company standards.
</li><li>Manage room allocations in accordance with guest preferences, profiles, and arrival times to maximize satisfaction and loyalty.
</li><li>Coordinate closely with Housekeeping and other operational departments to ensure smooth arrivals, departures, and room readiness.
</li><li>Drive performance against established targets, including Hilton Honors enrollments, upselling initiatives, and guest engagement metrics.
</li><li>Ensure guest arrival and departure experiences are consistently in line with Forbes Travel Guide standards.
</li>Ensure clear, effective, and consistent communication between team members and leadership to support operational alignment and engagement. 
<li>
 
</li></ul>People &amp; Leadership
<ul><li>Inspire and motivate the team to consistently deliver exceptional service and the highest standards of hospitality.
</li><li>Recognize and reward strong performance by managing a team member recognition program in line with company expectations.
</li><li>Recruit Front Office team members and leaders in accordance with company policies and statutory requirements.
</li><li>Proactively address underperformance through coaching and discussions, and where necessary, initiate formal disciplinary procedures in line with HR policies.
</li><li>Ensure vacation planning is completed, regularly updated, and aligned with operational and business requirements.
</li><li>Support succession planning by setting clear KPIs, maintaining training calendars, overseeing appraisals, and providing ongoing feedback and coaching.
</li>Ensure all Front Office team members consistently maintain a neat, clean, and well-groomed appearance in accordance with brand standards. 
<li>
</li></ul> 
Financial Responsibilities
<ul><li>Manage the Front Office departmental financial targets and P&amp;L, including upselling forecasts and accruals.
</li><li>Monitor and control departmental expenses to ensure alignment with approved budgets.
</li>Oversee all financial transactions, risk management, and audit requirements, ensuring full compliance with company policies and controls. 
<li>
</li></ul> 
Commercial Responsibilities
<ul><li>Manage all incremental revenue through effective guidance and coaching on room and breakfast upselling strategies.
</li><li>Ensure the consistent promotion and recommendation of hotel facilities and services to maximize overall hotel revenue.</li></ul></div>
 <div>What are we looking for?
The Director of Front Office for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the below skills and characteristics:
<ul><li>Previous experience as Director of Front Office in a luxury hotel brand
</li><li>Strong leadership and communication skills with a passion for delivering exceptional guest service.
</li><li>Exceptional professional presence, supported by impeccable grooming standards
</li><li>Excellent people management skills
</li><li>Solid knowledge of Forbes Standards
</li><li>Flexibility to respond to a range of different work situations.
</li><li>Solid track record in maximizing guest satisfaction scores
</li><li>Strong knowledge of the local UAE market
</li>Proficiency with computers and computer programs, including Microsoft Word, PowerPoint 
<li>
</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience working with Forbes Standards
</li><li>Previous experience in UAE
</li>Relevant qualifications and educational background 
<li>
 
</li></ul>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

1847 Men Salon

&middot; Handling telephone calls from clients and sites and within as required.&middot; Following up of update on quotations SDO&rsquo;s and then updates&middot; Allocating reference number for memos and letters according to procedure&middot; Giving outgoing letter/memo/quotation reference numbers&middot; Following up with serve u site office on quotations /letters/enquiry forms which are not sent for our master file&middot; Once a month sending the quotations updates to sites to updates all job numbers opened/cancelled or lost&middot; Communication with all relevant persons as required and directed by the Department Head and Engineers.&middot; Typing of all correspondence as might be required.&middot; Direct Employees/ Visitors coming to office and directing them to the concerned Departments&middot; Entering all incoming faxes / taking photocopies and distributing to the concerned Departments /site offices /Managers.&middot; Distribution of documents/ letters to the concerned departments sent from sites/ Camp/ Post office.&middot; Distribution of cheques to the clients.&middot; Make international call as directed by HR department.&middot; Receiving courier documents&middot; Taking massages for the staff /managers in case they were not in the Head Office&middot; Sometimes arranging transport for documents to be collected and even to send employees back to camp.&middot; Filing IncomingPay: Up to AED2,022.00 per monthWork Location: In person

Concierge - Female

Q volt

We are looking for a GO-GETTER and aggressive business developer who knows how to open doors, build relationships and most importantly &mdash; CLOSE DEALS.This is NOT a desk-based marketing position.Your Role<ul><li>Visit corporates, hotels, travel companies, DMCs and event companies</li><li>Develop new B2B accounts for our limousine and luxury transportation business</li><li>Find the right decision-makers and create opportunities</li><li>Build relationships with Procurement, Admin, HR, Travel Desks, Hotel Management and Concierge teams</li><li>Negotiate rates and commercial agreements</li><li>Follow up aggressively until opportunities are converted into business</li><li>Build and manage your own sales pipeline</li><li>Maintain existing accounts while continuously adding new ones</li><li>Take complete ownership from first meeting to payment collection</li></ul>The Person We WantWe are looking for someone who is:<ul><li>Extremely hungry for growth and earning</li><li>A natural hunter and deal closer</li><li>Highly energetic and self-motivated</li><li>Persistent with follow-ups</li><li>Comfortable with targets and pressure</li><li>Willing to spend significant time in the market meeting clients</li><li>Resourceful &mdash; finds a way instead of giving excuses</li><li>Available and responsive when business requires</li><li>Interested in building something long-term, not simply doing a 9-to-6 job</li></ul>Preferred Background: Corporate Travel / DMC / Hotels / MICE &amp; Events / Car Rental &amp; Leasing / Tourism / B2B Hospitality Sales.Existing UAE corporate and hospitality relationships will be a major advantage.What Success Looks LikeMore meetings. More proposals. More contracts. More revenue.If you are looking for a comfortable desk job, this position is probably not for you.If you are ambitious, commercially aggressive and believe you can build business from the ground up, we want to meet you.Pay: AED3,000.00 - AED8,000.00 per monthWork Location: In person

Business Development Manager – Corporate, Hotels & Travel

Vintage Grand Hotel

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City &ndash; a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&amp;B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel&rsquo;s brand in Dubai. The hotel will exemplify the brand&rsquo;s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand&rsquo;s signature M Club lounge, a pool, fitness center and tennis court.Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelerThe Driver is responsible for driving hotel vehicles for guest and staff transportation, ensuring safe, timely, and professional services. Additionally, this role requires assisting guests with luggage, welcoming them upon arrival, and providing general support to the hotel staff. The Driver cum Bell Boy should exhibit excellent customer service skills and a friendly demeanor while maintaining a clean and safe vehicle.JOB RESPONSBILITIES<ul><li>Pick up and drop off hotel staff members as per the scheduled timings.</li><li>Ensure punctuality and a smooth, safe ride for all staff members.</li><li>Greet guests upon arrival and departure, offering luggage assistance and ensuring smooth check-in/check-out processes.</li><li>Provide transportation services for hotel guests when required, including airport transfers and local trips.</li><li>Maintain a professional and friendly attitude when interacting with guests, ensuring excellent service standards.</li><li>Ensure the hotel vehicle is clean, well-maintained, and fueled.</li><li>Report any vehicle issues or accidents to management immediately.</li><li>Ensure that all necessary vehicle documentation (insurance, registration, etc.) is up to date.</li><li>Follow all road safety regulations and hotel policies regarding transportation.</li></ul>Key Expectations<ul><li>Proven experience as a driver, bell boy, or in a similar role, preferably in a 5star hotel or hospitality environment.</li><li>A valid driver&rsquo;s license with a clean driving record.</li><li>Good knowledge of the local area, including key roads, landmarks, and tourist spots.</li><li>Strong customer service skills with a friendly and helpful attitude.</li></ul>Job Types: Full-time, ContractPay: From AED2,000.00 per monthWork Location: In person

Driver cum Bell Boy

MILEO THE PALM

Security Supervisor is responsible for overseeing the daily security operations of the hotel to ensure the safety and security of guests, employees, visitors, and hotel property. The role includes supervising security officers, enforcing hotel policies and safety procedures, responding to emergencies, investigating incidents, and maintaining a secure environment while delivering excellent guest service.Pay: AED3,500.00 - AED4,000.00 per monthExperience:<ul><li>Hotel: 2 years (Preferred)</li></ul>Work Location: In person

Security Supervisor

Sofitel

<div>Job Description 
Main Duties:
Reporting &amp; Analysis<ul><li>
Prepare and distribute daily, weekly, monthly, and ad hoc revenue performance reports.</li><li>
Analyze business trends, identify opportunities and risks, and provide actionable recommendations.</li><li>
Support forecasting activities using RMS Tools, CoStar, BI &amp; Revenue Analytics Tools like Demand 360, Rate Shopper</li></ul>
Revenue Optimization<ul><li>
Support and execute pricing, inventory, and market segment strategies to maximize revenue.</li><li>
Analyze demand, competitor positioning, and channel performance to optimize rates.</li><li>
Manage group quotations and revenue planning activities in the absence of the Director of Revenue.</li></ul>
Reservation Operations<ul><li>
Review daily reservation, cancellation, prepaid, and no-show reports to ensure booking accuracy.</li><li>
Conduct audits on prepaid bookings and no-show procedures to protect revenue.</li><li>
Support Opera PMS configuration and maintain close coordination with the Reservations team.</li></ul>
E-Commerce &amp; Distribution<ul><li>
Manage hotel website and OTA platforms to maximize revenue, visibility, and direct bookings.</li><li>
Ensure rate parity, content accuracy, and timely updates across all distribution channels.</li><li>
Develop, implement, and evaluate digital promotions, social media campaigns, and OTA partnerships to drive revenue growth in collaboration with Marketing Team.</li></ul>
Online Distribution Reporting &amp; Performance<ul><li>
Prepare and present monthly online distribution performance reports.</li><li>
Analyze direct and indirect channel performance, conversion, and revenue contribution.</li><li>
Recommend and implement improvements to enhance channel profitability and distribution effectiveness.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Able to work in a highspeed environment</li><li>
Multi-tasker</li><li>
Positive attitude</li><li>
Team player</li></ul></div>

Revenue Executive

Golden Sands Hotel Apartments

Skills Required:Must have a proven work experience as a Receptionist, Front Office Representative or similar roleMust have an excellent spoken and written communication skills.Must have an excellent customer service skills.Must have professional attitude and appearanceMust have an excellent organizational skillsMust have ability to be resourceful and proactive when issues ariseMust have a professional phone demeanor, hands-on experience with office equipment (e.g. fax machines and printers)Must have strong computer software proficiency.Must have multitasking and time-management skills, with the ability to prioritize tasksMust be able to handle cash and credit transactions.Must have ability to maintain calm, polite, and patient in stressful situations.As a Receptionist, you will be the first point of contact for our company. Our Receptionist&rsquo;s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.Ultimately, a Receptionist&rsquo;s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.Duties &amp; Responsibilities:&middot; Greet and welcome guests as soon as they arrive at the front desk, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.&middot; Demonstrate comprehensive knowledge of Front Office procedures and computer system.&middot; Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.&middot; Anticipate guest&rsquo;s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.&middot; Use guest name whenever possible in accordance with hotel standards.&middot; Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP&rsquo;s.&middot; Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.&middot; Convey information and messages to appropriate personnel in a timely and efficient manner.&middot; Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.&middot; Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.&middot; Ensure all necessary information is obtained upon check-in, following hotel credit procedures.&middot; Be familiar with all vouchers and group billing procedures.&middot; Adhere to hotel credit procedures and policies at all times.&middot; Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.&middot; Maintain cash float and accurately handle money at all times.&middot; Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.&middot; Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.&middot; Maintain a clean and tidy work area in accordance with the hotel standards.&middot; Adhere to hotel policy regarding uniform and personal presentation.&middot; Ensure that your Manager is informed immediately of any emergency, security or health &amp; safety matter.&middot; Perform any additional duties as requested by Hotel Management.Pay: From AED10,000.00 per monthWork Location: In person

Receptionist (Emirati national only)

Explore 93+ Hotel concierge in Dubai this August. Find roles across top companies and apply now to boost your career.